Paris Orly Airport Passenger Reviews and Paris Orly Airport Customer opinions
PARIS ORLY AIRPORT customer review : 15 April 2015 by L Richardson (UK)|
Rating : 6/10
Departure lounge very hot and crowded (in April) so will get worse I think. At check inwe were told to board at 2
- 'please be on time as your on a shuttle bus', 1.30 told to board. 1.35 announcement 'gate is closing'. Rushed
to gate - got on bus at 1.40. Sat on bus in the hot sun until 2.25. (take-off was supposed to be 2.35). An airport
official came on the bus looking for some missing passengers. Got no information/explanation/ apology as to why we
were kept on the bus - took off about 15 mins late. Got no 'sorry we've messed you about etc' message from
PARIS ORLY AIRPORT customer review : 2 April 2015 by David Costa (Portugal)|
Rating : 3/10
Very few entrance points from the street into the terminal at the South Terminal. Bad security checkpoint service.
Staff courtesy very low. Speaker announcements at the gate were all in French, no English translation.
PARIS ORLY AIRPORT customer review : 12 February 2015 by C Rocha (Portugal)|
Rating : 7/10
I have occasion recently to use Orly SUD and found the experience uneventful. Is true that some areas make us
remember the seventies, as departures hall and the company check in counters in the ground floor, and the signage
in that area need some improvement but after you make way to the departures area on the first floor things start
to look better. Security is strict but fast flowing and they have a decent amount of shops, restoration areas and
seating at the gates with plenty of places to recharge your phone or laptop, and all that area looks new. The
arrival at that airport was also a painless and fast experience.
PARIS ORLY AIRPORT customer review : 28 July 2014 by K Wisniewska (UK)|
Rating : 4/10
I found this airport really annoying and without sense. I travel a lot and I have never seen a VIP lounge situated
before security. The whole point of the lounge is to go through all formalities and wait for flight in relaxing
atmosphere until boarding time. But no, here you have to leave the lounge super early in case there is a queue for
the security. Plus if your flight is delayed you wouldn't be able to come back.
PARIS ORLY AIRPORT customer review : 25 September 2013 by S Symon (France)|
Rating : 9/10
Have used this airport three times in the past month. I can't speak for the South terminal but the West terminal
is very nice and the staff were much friendlier than their counterparts at CDG. My only complaint is how expensive
it is to use Orlyval. I'll try to use the bus in the future.
PARIS ORLY AIRPORT customer review : 18 September 2013 by T Whelan (France)|
Rating : 8/10
I may have been lucky here (and I speak some French) but I've always found the attitude of the staff at Orly to be
very pleasant and friendly, in total contrast to the rude and gloomy staff at CDG. Orly is small enough to get
around easily, the layout is simple enough and I've never had trouble getting a seat in departures. The check-ins
can be quite nasty though, and that needs work. I make an effort to try and fly from and to here rather than CDG.
As someone remarked on here previously, it's a bit quirky, but I like that about it.
PARIS ORLY AIRPORT customer review : 6 July 2013 by L Pulliam (USA)|
Rating : 8/10
Anything but the madness of CDG makes Orly a breeze to deal with. Yes it is a bit quirky but maybe we were just
lucky. Mid week, mid morning so it was not all that busy. We had our questions answered about what to do and
where to go to check in as the signage is not very clear. Once we checked our bags, made it through security and
found our gate it was all fine. Orly is not a modern airport and definitely has a 1970's feel about it, but the
bottom line was that it worked for us. Bought a few drinks while waiting and enjoyed some relaxing time before
our flight. I could see where it could get crowded with more flights coming our going than what we experienced
but it worked very well for us.
PARIS ORLY AIRPORT customer review : 10 June 2013 by S Simpson (USA)|
Rating : 0/10
I came here and missed my flight - which was my own fault - but the staff were extremely unhelpful, had a poor
grasp of English, and generally made my panic worse. The airport itself is confusing, I wasn't sure where to find
my airline's representative, and checking luggage was a nightmare. The food options seem to be Starbucks and a
French bakery, although that could just be the terminal I was in. I ended up booking another flight from CDG, and
taking a taxi from Orly to there. Basically, if you have the choice to go here or CDG, I would suggest CDG hands
PARIS ORLY AIRPORT customer review : 4 March 2013 by A Calder (UK)|
Rating : 0/10
Departed from this airport today. The level of amenities on the public side of the airport was good, however
this was in stark contrast to what was available air-side, where there wasn't even enough seats for
passengers in the lounge area. This would not be a good airport to be in if there were significant flight delays
or cancellations. The airport's layout is haphazard and insufficient signage made finding the online check-in
confirmation difficult. Staff were unhelpful and rude, and the queue waiting time for passport control was one
of the longest I have experienced. There were two queues and two desks open for passport control. Often
delays were created because security clearance was taking place directly behind leading to bottlenecks and
people waited to pass from one stage to the next. It was clear it was the result of very poor layout which
could be quite easily addressed if the design was modernised. Prior to the flight the boarding gate was
changed by way of an announcement, however the electronic boards were not updated. Similarly the boards
were not updated to say the flight was boarding. As a result of all of these factors the flight was delayed,
and the cabin crew very forced to apologise to staff for the airports inefficiencies. In future I will not be
flying from this airport again, it lacks the efficiency to process passengers effectively.
PARIS ORLY AIRPORT customer review : 19 December 2012 by J Truman (UK)|
Rating : 0/10
Lovely quaint little airport a little muddled by the checking in system. However, the club lounge is run by
staff full of their own self importance. My husband and I are both members of the Priority Pass and were
refused admittance to this lounge even though Orly is on the Priority Pass list of included lounges. What is
the point of having a private Lounge if the staff running it do not know their job.
PARIS ORLY AIRPORT customer review : 10 August 2012 by B Hansen (Denmark)|
Rating : 1/10
Orly Airport is of the 1980's. If you only have hand luggage, then you are forced to stand in line at the normal
check-in, as there are no self-check-ins. The queues are long. Managers need to update their airport. Take a
look at Copenhagen Airport for inspiration.
PARIS ORLY AIRPORT customer review : 23 January 2012 by G Orlandini (Italy)|
Rating : 2/10
Close to Paris, but is a lousy airport. I spent two hours there on a Shenghen area flight and there is no
restaurant inside the departure lounges (and no sign outside indicating this), but only two bars serving poor
food and drinks at extortionate prices - €3.95 for a litre bottle of water is a joke, as is €5.50 for a sandwich.
Bring your own food, drink from the public fountain, sit tight and wait. The staff managing boarding
procedures were very impolite, spoke to everyone in French and generally were pretty useless and arrogant,
but it might have been a bad day.
Paris Orly Airport customer review : 18 October 2011 by Rinoa Koh (Singapore)|
Rating : 5/10
Some travellers' tips if you need to spend time in Paris Orly Airport. Free water dispenser inside Tourist
Information counter at Paris Orly SUD terminal, don't buy from vending machine. Free power point and free wifi in
McDonald's at Hall A level 1, open until 10pm.
Paris Orly Airport customer review : 18 July 2011 by N Junzo (Brazil)
Customer Rating : 2/5
Have not had a good impression on Orly. Inbound and outbound flights were via terminal Ouest (West), which is
cramped, dated and confusing. Check-in halls are a mess and lines are not well organized, which makes
passengers disorientated. Few options for shopping and dining once inside security zone. Be careful that some
services are restricted to the South terminal, such as the banking service for tax refund in cash. As this airport
lacks an efficient mobility system between terminals, allow yourself at least an extra hour should you need to go
back and forth safe.
Paris Orly Airport customer review : 28 July 2010 by D Lee (Singapore)
Customer Rating : 3/5
Very strange airport. Upon arrival from Berlin on Bastille Day with Easyjet, we disembarked at
a gate located in Orly Ouest only to proceed walking almost 1km to Orly Sud (which is the
designated terminal for Easyjet operations in Orly). Furthermore for some reason or another,
and I'm not sure whether it was because of Bastille Day or the distance between Orly Sud and
Ouest, baggage took nearly 35 minutes to get to all the passengers assembled in the baggage
claim area. Ridiculous standard of service especially when dealing with a intra-Schengen
PARIS ORLY AIRPORT customer review : 30 January 2010 by Paul Van Alsten
Customer Rating : 3/5
I often use "Orly-Ouest" terminal for French domestic flights and my experience is quite mixed
depending on which boarding halls I use. Hall 1 is mainly used for medium-sized destinations
(with turboprop and Fokker aircraft) and is my preferred one - security checks are usually
quick, boarding area is bright with sufficient seating areas. Hall 2 is dedicated to LaNavette
shuttle flights to Bordeaux, Toulouse, Marseille and Nice - at peak hours waiting time at
security can be very long and the boarding area is cramped. Furthermore, as LaNavette flights
run every hour or even every 30 minutes, it can become confusing and difficult to locate the
right boarding gate! Hall 3 uses only departure gate 30 for domestic flights - no need to rush
through security as tha gate has only toilets and no other facilities. Hall 4 is used rather
for tourist destinations with larger aircraft (A320/A321 to Biarritz, Toulon and Corsica) -
the boarding area gets crowded rather rapidly and the small bar has rip-off prices. ORY is
much closer to downtown Paris than CDG, but is unfortunately missing a fast and reliable train
connection. Avoid the Air France coaches and the OrlyVal train which charge rip-off prices -
around €10 one-way. The OrlyBus shuttle is cheaper but is always overcrowded. My preferred
alternative is to use the RER C suburb train: first catch a shuttle bus from the airport to
the train station "Pont de Rungis - Aeroport Orly"; from there a RER train run every 15-30
minutes to downtown Paris. The whole trip costs €6,80 one-way and lasts around 45 mins.
PARIS ORLY AIRPORT customer review : 25 September 2009 : by J Kotsopoulos
Customer Rating : 2/5
This is a retro airport, hence interesting for anyone who still dreams of the 1970s! However,
be warned that if you are taking one of the early morning discount airline flights because you
will encounter almost unimaginably long security check lines. The queue I entered ran almost
the entire length of the south terminal (100+ meters)! The system only seems to work because
once your flight is deemed "prioritaire" (ie. already boarding) you are allowed by officials
to cut in to the front of the line. However, until your flight gets this status change, all
you can do is stand at the back. I suggest checking in at least 2 hours before departure, even
for domestic flights.
PARIS ORLY AIRPORT customer review : 21 July
2009 : by Nick Biskinis
Customer Rating : 4/5
Rather calmer than the chaotic CDG, Orly resembles a pre-1980s Heathrow Terminal 2 (simple
beige interiors, lots of windows). There's even a viewing terrace for spectators. On transport
links, though it's often suggested people should take RER B to Antony and then the ORLYVAL
shuttle train, this is a rip-off option. RER B to Antony takes a while from Central Paris and
is often is packed out taking commuters into the southern suburbs, whilst the ORLYVAL is a rip
off. It's pleasanter, cheaper (and from experience quicker) to get the more comfortable RER C
to Rungis and then the shuttle bus to Orly.
PARIS ORLY AIRPORT customer review : 6 November 2008 : by Joe Bailey
Customer Rating : 3/5
Quirky. It is straight out of the 1970s, but found it quite good. Very tired looking but pretty
efficient. Well connected, signage a bit flaky, but overall and average to good experience. A
physical overhaul of the decor would not be a bad idea.
Paris Orly Airport review by Alain Decau
3 June 2008 Customer Rating :
Old-fashioned but efficient airport. Check-in quick and easy. Quick delivery of the luggage (15mn
after arrival). Easy access to the public transport (Air France coaches). Good selection of shops
and restaurants. Less prestigious airport than Paris-CDG but much more convenient.
Paris Orly Airport review by Mark Evans
26 March 2008 Customer Rating :
This is the civilised Paris airport, and superior on almost every count to CDG. Easy layout to
negotiate and a quick and well-marked exit to the city is available. Good quality landside
restaurant, but the quality of the facilities airside drops off markedly. Unkempt lavatories,
security facilities a bit of a squeeze (though I did not encounter any major delay getting through
and staff were polite), and gate area seating is cramped.
Paris Orly Airport review by Marcel Frueh
21 August 2007 Customer Rating :
This is the first time I used Orly airport. Honestly, I was a bit worried to find an easy/fast way wo
the airport with public transport first, but in the end in turned out to be the right decision taking
the Metro to "Denfert-Rochereau" station and the changing to the "Orlybus", which takes just about 20
min. to the terminals and costs only €6.10 (tickets can be purchased next to the bus stop at the
counter or vending machine; the bus tickets is included in the "Paris Visite" pass for zones 1-5!) -
really an easy & cheap way to get to this airport! However, the airport was less pleasant - very old
building and facilities (I guess from the 60s!), NO easy/quick check-in counters or machines if you're
(like me) travelling with hand baggage only, basically no facilities except some VERY expensive shops,
bakeries & vending machines (one bottle 0.5L of water costs €2.50 at the vending machine, small
cappuccino at the bakery for €3.80!) and a small, old prayer room. AnnouNcements were basically non-
existant, if at all - in French only. Bathrooms were much too small and not really clean. Security
check was a joke: staff hardly speaks English (the first thing they asked me was if I can speak
French!!!), they neither looked at the x-ray screens nor checked my bag for liquids (I DID carry a
couple of small bottles, one was actually a sun spray which had more than 100ml - but they didn't
care) nor they checked my body for weapons etc.
Paris Orly Airport review by Paul Jacobsen
8 May 2007 Customer Rating : n/a
Interestingly many low-cost airlines are now using Orly airport. Its
biggest advantage vs CDG is the close location to Paris city centre.
Here are two cheap transportation alternatives, if you are heading for
Paris southern "arrondissements". The cheapest but also the most time-
consuming alternative is to take bus no. 183 to "Porte de Choisy" where
you can connect with the Metro line no. 7. The bus ticket costs around
2€. The faster alternative, costing 5.60€, is the so-called Jetbus to
"Villejuif" whre you can also connect with Metro no.7. Departing Orly
from boarding area D, do not be fooled by the vending machines placed
just after security. They sell a 0,5l water at 2.50€, the same would
cost 2.10€ at the shops located just before the boarding gates!
Paris Orly Airport review by Dave Jaros
24 March 2007 Customer Rating : n/a
Used this airport for first time - arrival on South Terminal, the very
end next to reconstruction site (Hall G). This is pretty old fashion
airport, so do not expect jetways, fontains or wifi hotspots, but fairly
enough for easy transport means and connections. Swift immigration, no
checked baggage so headed for the Orlyval train in 10 mins after
landing. The only point is one (!) counter for train tickets - fairly
too few to manage todays traffic at the peak times (there are another
two ticket machines accepting banknotes or credit cards as well).
Departing on Thursday mid-evening, easy navigation to the check-in
though you have to slalom between some queues sometimes. Two counters
for an 737 flight just okay, staff friendly and working fast. Reaching
the departure hall is a matter of walking steps up and down (due to the
reconstruction), first you can reach understaffed passport control (3
out of 8 counters open), security just before the respective hall (was
forced to remove my belt, on the other side nobody cared the liquids in
my x-rayed bag). This may be a stuck point so beware you slower movers
and take some 30 mins to reach the G hall. Tried to buy some drink
before security to take with but shops did not offer the security pack
(I wonder if they would when purchasing a bottle of wine or scotch?).
Airside there was just one small snack bar and one delights shop there.
A lack of seating for a full plane pax load waiting at the gate. A bit
chaotic gate staff changed by PA the gate number, their english was from
terrible (rather a nose sounds than words) to non-existent (only French
announcement for passengers to another international destinations).
Considering sometimes crowded RER train to the city (ok, it was a peak
time with many commuters) but easy access by the Orlyval than, I would
not hesitate to choose this place for short routes and transfer. A
different experience, more relaxed, experience to the CDG and retro back
to the old times.
Paris Orly Airport review by Bradley Montag
19 January 2007
This was my first time passing through Orly airport on my way to Venice and I must say that the
airport facilities are basic and the airport itself is outdated and has a depressing feel to it. The
signage was not so fantastic and the waiting area was very cramped. The security was very slow with
all this upheaval over the liquids.
Paris Orly Airport review by Louise Doherty
27 December 2006
Nice old fashioned looking airport but the bars and cafes are a rip off
and duty free shop minimal, leave going through security till last
minute. Beware of unscrupulous employees here, I bought a bottle of coke
for 4.50 euro which is bad enough in itself, but I gave in 10 and only
got 50 cents change.
Paris Orly Airport review by Farouk Mogheth
2 November 2006
Since the mid-1970s all my flights to and from Paris had utilized CDG.
This month I flew into ORY for the first time in nearly four decades.
Memory had not deceived me. ORY is vastly superiot to CDG. Luggage
arrives more quickly; it's easier to get from place to place; and the
amenities -- from shops and restaurants to taxi stand -- are all at
least as good and certainly more convenient.
Paris Orly Airport review by Tim Pithers
13 March 2006
Orly is the better of the two Parisian airports, with a much more lively
and dynamic atmosphere. It has a much better passenger flow than CDG T1
and finding one's way around is relatively simple. There is a good
selection of restaurants/bars/cafés landside. Checkin areas are
relatively clearly marked and it is a fast process to departures for
domestic flights. Security and passport control for international
flights can be arduous due to staffing levels. What's good about Orly is
that each checkin desk leads to its corresponding gate number meaning a
short walk. If you've got time to spend at Orly, leave security until
just before departure because there is nothing to do airside.
Paris Orly Airport review by Brian Murphy
18 February 2006
Recently flew from Orly to Fort-de-France in Martinique with Air France.
Although the airport itself has an old feel to it, it still has
character, and real French character, unlike Paris CDG! The main
comment I have however refers to the state of the chairs in the Air
France business lounge - most of them are filthy! I am amazed that Air
France has not addressed this - it gave a very bad impression on an
otherwise nice lounge. One other comment - if you are going from Paris
CDG to Orly at 8.00 am in the morning, by the Air France bus, be
prepared for a very, very crawl in traffic! The morning I took the bus,
it took almost 2 and 1/2 hours to get to Orly. Hence, passengers going
to Orly at this hour of the morning should look at perhaps the train
option! In addition, these AF buses often are very stuffy, when they
have the heat on in winter, so you may arrive in Orly somewhat fatigued!
Paris Orly Airport review by James Taylor
21 October 2005
Used the West Terminal last weekend. Hot tip of the decade - after
check-in, don't go through to the departure lounge until the last
minute. There's a shop selling chocolate, and a "dire" bar called "Tip
Top Tapas" if you please, and that's it. On the check-in side there are
countless bars and restaurants and newspaper shops. I asked, and was
allowed, to return through the departure gate twice, so I guess it must
be a common question. All announcements were in French only (I was
flying Iberia - Spanish would have been useful); flight was delayed two
and a half hours and the Orly staff were useless. For me, very much an
"airport of last resort".
Paris Orly Airport review by Michael Newport
Orly south is a sad terminal, inadequate for modern day usage. Queuing (or not) for
Corsairs flights is a mess. It took about 1 hour to load the 747 (after a 5 hour
delay), passengers standing on the stairs as the holding room was far too small.
Boarding is then via a bus trip around the airport.
Paris Orly Airport review by Javier Urra
There is one thing incredible from Orly. Baggage claim is accessible to anyone!!! I've never found
something similar all around the world. I mean, more clearly, anyone who
reaches Orly can directly
goes to a baggage belt and take you bag without any problem! Imagine when you are arrived, you
follow the signals and you discover yourself in the medium of the check in area!!! You feel you have
missed the baggage claim - no, it's there! Well, in some words, horrible airport, old fashioned.
However, I use it only if I have to make a direct flight (for example Paris Madrid) and I
in baggage. Connection to Paris is not good either. Orly needs a RER stop (commuter paris train) and
not the expensive and wasting-time "Orlyval"
Paris Orly Airport review by Peter Dowling
Just a further comment on ORY's convenience and transfers between CDG.
I was at Orly in late May 2004 and found it to be quite light and airy
with good shops, but also a little overcrowded, with insufficient
seating in the public areas prior to the departure lounges. As for
connections to CDG, it couldn't be easier. The light rail ("monorail")
takes you directly to the Antony RER train station where you catch a
direct train to CDG airport. The whole journey can easily take less
than a hour.
Paris Orly Airport review by M Devor
25 December 2003
It is old and the age shows, but the airport is thousands times more
practical than CDG. It is more spacious, more room for counters, shops, and other facilities.
Schengen screwed up the South terminal, dividing the airside into segments with long walks out to
the Schengen flights. Before it was all one big airside area which was great for connections. They
also have a fantastic observation deck with big windows and anti-terrorism protected, but the views
are good. The French Gov't came out with a rule that Orly would only be used for short haul, CDG for both
short and long haul and hence, many carriers, including AA, were kicked out of Orly and sent to CDG.
I can't imagine what they were thinking. Orly is closer to Paris, it is easier to use, and is more practical.
They need more hotels as the Hilton, a good hotel, is the only one on site (that I know of).
I like the monorail between the South and West terminals. CDG would do well to have something
similar. Also, they need a direct rail link between Orly and CDG. Taking the bus is bad when Paris
traffic can be so awful.
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