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Gold Coast Coolangatta Airport
7.1 out of 10  7 out of 10
22 reviews

 



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GOLD COAST AIRPORT customer review :  30 July 2014 by H Rhys    (Australia)

Rating : 4/10

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Recommended

No Qantas self service baggage drop and no Qantas service desk. Joy. And to top if off when one of the baggage carousels decided to stop working, all of that flights bags were shoved onto our carousel causing a huge pile up and congestion.. My least favourite airport in Australia so far.



GOLD COAST AIRPORT customer review :  10 March 2014 by Debra Briggs    (Australia)

Rating : 3/10

Queuing

Cleanliness

Facilities

Recommended

We arrived on an AirAsia flight at 0700 on 9th March. We got through immigration without too much of a delay, then we waited and waited and waited for our luggage. What a joke. Having come from Thailand where it took only 15 minutes to get our bags to return home and wait almost an hour. There is just no excuse. Not a good first impression for overseas visitors. What is there excuse? They had better get their act together before the 2028 Commonwealth Games.



GOLD COAST AIRPORT customer review :  24 February 2014 by Rod Shogren    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Check in area with Jetstar fine and efficient. Security check point fast. No space to sit in food court as people What a shambles! We arrived on time but were kept on board for 30 minutes because an international flight was boarding. Apparently they had no other way of segregating the two sets of passengers. This airport is just a big, long, glorified barn with no proper departure lounges, no air-bridges.



GOLD COAST AIRPORT customer review :  24 January 2014 by D Walker    (Australia)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Check in area with Jetstar fine and efficient. Security check point fast. No space to sit in food court as people used those seats waiting for their flights. Just a few more seats at both ends of the departure terminal. Domestic departure area clearly is way too small for the amount of flights. Lucky to be flying out of international section which had separate seating. Although I notice they have made this area smaller. Food options pretty poor.



GOLD COAST AIRPORT customer review :  16 December 2013 by A Kattula    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This airport is an absolute disaster particularly in School Holidays! Who ever thought you could get away with no gate lounges and long lines of queuing passengers stretching through the terminal obviously never actually travels anywhere. You have to push through lines of boarding passengers just to take your poor quality and over priced food from the food outlet to the small number of tables. Only one set of toilets at far end of terminal. Only good feature is the excellent signage around the terminal and its public transport connections.



GOLD COAST AIRPORT customer review :  8 August 2013 by James Woodcock    (Indonesia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Clearly too many budget airlines use this terminal because landing fees are cheap,, and they have overloaded the facility. We were in queues continuously from 7.30-9.30 am, starting with check-in and ending with a queue to enter the aircraft for Scoot flight TZ5, scheduled to leave at 9.30 am for Singapore.



GOLD COAST AIRPORT customer review :  21 February 2013 by S Wylie    (Australia)

Rating : 4/10

Queuing

Cleanliness

Facilities

Recommended

Driving into and out of GC is the easy part, the rest is more of an ordeal. Having flown both International and locally recently I find the queue bearable for the low cost option. The airport is busy and for a major tourist destination it is not a good face for foreign tourist coming and going. My major bugbear is once you are going to international departure or returning you are funnelled through duty free, which causes major bottle necks. Immigration the smart reader queue is longer than the actual queues to see an immigration officer. But my top bug bear is in the departure areas can not find a water dispenser so you are forced to buy $5 bottles of water. This is just a rip off.



GOLD COAST AIRPORT customer review :  22 January 2013 by G Spehr    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We flew in from Singapore on Scoot on Jan 18. Long wait on plane to exit as back stairs were moved to plane then withdrawn forcing all passengers off at front. Another wait on tarmac as we had to allow passengers boarding another flight to cross in front of our exit pathway. Huge queue at a standstill before we could even enter terminal which then moved at snails pace through overcrowded duty free shop area before reaching customs area which offers only 3 electronic booths for e-entry. A cavernous arrivals hall awaited, filled totally with passengers attempting to retrieve luggage from the carousal and then join a line? Hard to tell really as there was absolutely no direction given by airport staff or airport signage. Customs officers appeared calm and we exited quickly once we reached the aforementioned exit point. We landed at 8.10 and walked out of the terminal at 10.15. I agree with previous comments, if you can possibly fly into Brisbane the drive down will take you much less time than the frustrating wait at the Gold coast terminal.



GOLD COAST AIRPORT customer review :  7 January 2013 by Ranald Newitt    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

My wife and I flew into here morning after a Scoot flight from SIN. I can't help but reinforce the reviews before me. We also encountered the long queues in the duty free, immigration, baggage was a joke. It took over an hour to get our bags, to turn around and find another line for customs. We will never fly Scoot again as this is their airport.



GOLD COAST AIRPORT customer review :  28 December 2012 by J Maley    (Australia)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Recently used this airport having not been here in about 5 years. They have done a major upgrade since then. I arrived on a Thursday evening and was off the plane and in my hire car in a matter of a few minutes - all good and smooth. The terminal is small so it was easy with the rental cars right outside the front door. However the return journey the next day was the exact opposite. I checked in and went to the Security Screening area. I was flying Business Class and was delighted to note there was a separate lane for Business/Platinum passengers especially as the queues were enormous. However despite the red carpet and gold railings for the priority queue this system was not being manned and this entry point was one of the two that had the enormous queue. I tried to get towards the front to see if the staff would push me through but they were far away and ignored you. I saw several other people try to find the entrance to the "fast track" security clearance but it did not work for them either. Normally this would be nothing more than an irritant but on this occasion it was a lot more than that. The queues were enormous and after spending 20 minutes in the queue my flight was starting to board and I had to ask to be let to the front of the queue which the people in front were agreeable to. I estimate it would have taken about another 10 minutes to clear Security otherwise i.e. a total of 30 minutes. Normally to get to the Gold Coast I fly to Brisbane and hire a car - I will return to that and recommend others do the same.



GOLD COAST AIRPORT customer review :  23 December 2012 by G A Bray    (Australia)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

This is an airport fresh from major renovations and for domestic flights, it works. However for international flights, it is abysmal. In the mornings, there are 4 international flights arriving within minutes of each other. 3 wide bodied dual aisle aircraft from Asian destinations and a smaller aircraft from NZ. The inbound duty free area is ridiculously small and acts more of a choke point for the long queues in immigration, with people collecting duty free obstructing Australian passport holders from moving through. There are only 2 baggage carousels despite the 4 flights, meaning that the baggage from my flight could not be unloaded onto the carousel as it was jam packed with bags from the slightly earlier Jetstar from Osaka. The Japanese owners of these bags could not collect them, because they were stuck waiting for the single immigration official to clear them into Australia. It was over an hour after exiting the aircraft before my bag showed itself. Then faced another jammed line through customs.



GOLD COAST AIRPORT customer review :  3 July 2012 by D Smith    (Australia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

This airport is very inefficient. The queues in this airport to check in and through customs and immigration are incredibly long and slow. The terminal isn't very clean especially the toilets and the facilities are appalling; no aerobridges, little transport to and from the airport, very crowded when the big international flights come in and food options are limited especially in the international section. It is an incredibly bad airport and no visitor or Australian arriving in Australia should have to put up with this. Most third world countries that i have visited have far better airports than this.



GOLD COAST AIRPORT review :  28 August 2011 by E Provan   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Cleanliness

  

Facilities

No aerobridges, toilets dirty, baggage took almost 2 hrs to finally arrive, customs was slow, a loud annoying alarm was going off for 10 mins and once in the international section there are no shops except one extremely overpriced cafe.


GOLD COAST AIRPORT review :  4 April 2011 by C Tudehope   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Cleanliness

  

Facilities

It's come a long way and what is offered at the terminal is pretty good. They were clever in the design of the new terminal and there's a good range of shops. That keeps the passenger happy. It does feel like a low-cost airport terminal, probably because it is primarily served by Jetstar and Virgin Blue. It's a great airport that serves it purpose and I've never had any issues relating to delays, unfriendly staff or anything of the like. So all in all, a happy customer.


GOLD COAST AIRPORT review :  27 April 2010 by Peter Oliver   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Cleanliness

  

Facilities

Now that the renovations are complete Gold Coast airport is in far better shape, plenty of space and eating places, the Jetstar Lounge is excellent value for money. No queues and plenty of parking.


GOLD COAST AIRPORT review :  19 July 2009 by A Kattula   (Australia)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Arrived from Melbourne on Jetstar and departed with 2 adults and 2 kids. Lack of aerobridges is not really a problem provided weather is good - puts you in holiday mood! Arrival was very easy - we were one of last to leave plane and bags were on carousel by the time we reached it. There is construction going on but did not affect us. Arrivals area is small but adequate for one aircraft at a time. It was school holidays and flight was full. Met by friend who had parked in car park - $3 for over 1 hour! Sydney and Melbourne airports please take note that people will use car parks if they are not ripped off!. Departure was also very easy although check in area was a little cramped. Understand they are building new area. Less than 5 minutes to check in and security check quick but efficient. Used new Jetstar lounge. Prices in terminal for food slightly high but good range to suit all needs. boarding quick via rear airstairs.


GOLD COAST AIRPORT review :  18 June 2009 : by S Eichler  (Australia)

Customer Rating :  4/5

4 Star Rating   

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Facilities

This airport is in the middle of renovations so half is new and shiny and the other half looks like something from a 1950s torture chamber. The new section of the domestic terminal seems adequate enough but check in needs some major work - hopefully it will come soon. Apart from the lack of aerobridges it seems adequate enough.


GOLD COAST AIRPORT review :  2 June 2009 : by Ken McLeod  (Australia)

Customer Rating :  2/5

2 Star Rating   

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Cleanliness

  

Facilities

There are no covered walkways from the aircraft to the terminal. They have just finished renovations but the sound system for announcements is atrocious. Signage is terrible but luckily the airport is only small so eventually you'll find what you're looking for. The information booths are not always manned. Very difficult for first time visitors. Public transport leaves a lot to be desired. There is an airport shuttle bus to the highway bus stop. It runs every fifteen minutes. but it is not coordinated with the main bus run on the highway. You can wait 1 hour for a bus to Surfers Paradise.


GOLD COAST AIRPORT review : 15 April 2009 : by Marshall Davies

Customer Rating : 4/5

4 Star Rating

I've passed through this airport 7 times in the past 2 months & have been able to compare the original airside arrival/departure facilities with those newly opened. The latter are long overdue & far superior being lighter, more spacious and with a much better range of food and drink outlets. On the negative side, watching many newly arrived passengers wandering aimlessly through the building looking for the baggage arrival area suggests that signage needs to be improved. Having been caught twice in heavy rain while crossing between the aircraft and terminal buildings, I can't understand why the renovations apparently do not appear to include any plans to install aerobridges to protect the presumably significant number of passengers from the vagaries of the Gold Coast weather. The check-in areas had yet to be renovated on my last visit & remain somewhat dark and dingy.


GOLD COST AIRPORT review : 7 October 2008 : by Ian Jones

Customer Rating : 3/5

3 Star Rating

While the facilities are small and adequate (cafe, duty free shops, etc), travellers should note that you may experience delays getting through security and immigration checks. A vast number of travellers (on the day I departed with Air Asia to KUL) appeared not to be aware of the increased security checks for flights and in turn caused delays & extensive queues. Please also note that you may experience a 400m walk from the terminal to your aircraft across an uncovered walkway.


GOLD COST AIRPORT review : 17 June 2008 : by Edmund Carew

Customer Rating : 3/5

3 Star Rating

This airport can be reached by local public buses that connect to other routes in a side access road to the Gold Coast Highway. Do this and you will save significant sums on expensive designated shuttle bus services. The international and domestic terminals are rolled into one a la Melbourne, with only the Tiger Airways terminal being separated by about 350 metres. The international section is understandably small but all facilities, while basic, are adequate. The main cafe could do with doors that close to separate the airconditioned interior from the sometimes steamy semi-tropical outdoors, but given the current design, this may be hard to achieve. Since the airport will undergo further development soon, small matters like this may hopefully be addressed within the next few years.









 


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