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Narita International Airport Passenger Reviews and Traveller Reports

  4 Star Airport

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  Narita International Airport 4-Star Ranking

 

 
Tokyo Narita Airport
4 Star Rating: Recommended   based on 113 reviews



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TOKYO NARITA INTERNATIONAL AIRPORT customer review :  24 June 2014 by R Maccuswell    (USA)

Rating : 8/10

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Recommended

Fine place for a layover. Transited through here from USA to Vietnam, only a 3 hour layover. Time to get a quick bite to eat and rest. T2 entire time. We were in satellite area so limited stuff but still plenty. Transit was easy, took all of 10 minutes including restroom breaks. Return had 12 hour layover. Met a friend and visited Narita. Immigration and customs no issues, all very polite. Entire process took maybe 20 minutes. Return did some shopping in the mall pre security. Lots of offering buts expensive. Back through security took no time again efficient and friendly. Had showers before our flights. 2 shower rooms for 30 minutes was just under $20US. Nice hot shower, towels, soaps all provided. Clean facility. Airside T1 plenty of options but just snoozed. Easy transit nice clean airport.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  28 March 2014 by Sasun Vartanyan    (USA)

Rating : 3/10

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Recommended

Considering how much effort most other (neighbouring) countries are putting into maintaining efficient, comfy and enjoyable airports, Narita fails miserably in comparison. Security lines are long and slow, terminal (1) is old and cramped; the usual orderliness and pleasant attitude of the natives is not sufficient enough to improve the sad state of this airport.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  10 February 2014 by M Rosener    (USA)

Rating : 7/10

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Recommended

Transferred through here on the back to the US. You have to pass through security to connect to your flight. Dreadfully long lines, but the security personnel seemed efficient so I believe multiple flights passed through at the same time. Info boards were clear, signs were clear, plentiful shopping, average food options, clean and bright terminals, plenty of clean restrooms, polite people, comfortable connection airport.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  13 January 2014 by J Becker    (USA)

Rating : 9/10

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Recommended

Got stuck in Tokyo's airport for about 4 hours enroute to Bangkok from JFK. Very nice airport. Clean, friendly staff, good options for food and shopping. They even have an origami museum which was very cool. Only negative is that we weren't alerted ahead of time of our delay. All in all, a very nice airport to be stuck in.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  6 January 2014 by R Howe    (Japan)

Rating : 3/10

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Recommended

Terminal 1. Ok but very long wait for luggage (despite priority-tagged, came out after non-priority luggage) and only just made connecting flight. Very busy on 3 Jan but they need to get the luggage thing sorted out. However, smooth connection to bag-drop for next (internal) flight.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  3 January 2014 by D Borillo    (Spain)

Rating : 8/10

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Recommended

I used Terminal 2 twice within 10 days, and although it is an efficient airport I must say I was a bit disappointed as I was expecting a much newer and bigger terminal. Food options and duty-free shops are quite limited airside and terminal looks tired. Immigration and customs were fast and efficient and staff very courteous as were all personnel I came across. Bus limo service to hotels just terrific.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  19 November 2013 by Rob Bloom    (Switzerland)

Rating : 9/10

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Recommended

Great airport. Well organized, not very long waiting times, nice staff and seems to be very efficient. Only problem: The distance to downtown Tokyo!



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  14 August 2013 by B Marcus    (USA)

Rating : 7/10

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Recommended

I have been using this airport a lot over the past three years. Every single time I use Terminal 1 South. Whenever you arrive there are going to be long immigration lines, but nothing compared to the US these days. Departing, I was preparing for the worst since I was leaving around 5pm when most of the flights to the US depart. I was very pleasantly surprised, I breezed right through security and immigration then right to the ANA Lounge. Speaking for Terminal 1 South, if you don't have access to either the United Club or the ANA Lounge the restaurants and shops are very limited. The ANA Lounge is great! Overall, this is an ok airport.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  11 July 2013 by T Neyrinck    (Belgium)

Rating : 9/10

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Recommended

Left Japan with EK using NRT Terminal 2 this month. Very modern, spotless, well signed terminal. A good example of how larger Japanese public and private buildings are build and maintained. There are a lot of good restaurants and shops, but mainly before (fast and polite) customs and security. Excellent airport, only drawback being its distance from city center. Hotel limo buses however are cheap (ca 30 USD) and comfortable.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  21 June 2013 by H Lee    (South Korea)

Rating : 7/10

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Recommended

Transferred through Narita airport, arriving from the US and heading into Korea a few hours later. Passed through immigration to enjoy the landside. Has a notorious dysfunctional layout. I was unlucky to encounter the worst case scenario, departing from Terminal 1 but having to taxi to runway 16L. As a result, the taxi time itself already was over 20 minutes. Except for that, the facilities are mostly quite well maintained. Spotlessly clean. Plenty of places to dine and shop. Convenience facilities like shower rooms also available. Carts free wherever you go. Free wifi also available. A spacious observation deck. Not many people speak decent English. Another rather big disappointment involves the never-ending queues at immigration and transfer desks. My impulsive decision to hit the landside was made when I arrived at the transfer desks with so many people that they were not even able to stand in lines. Immigration was not much better but at least in a seemingly interminable line for foreigners. Despite the efforts of the officers to divert some people off to the counters for Japanese nationals, it took over 30 minutes just to pass immigration. Another minus 2 point for this. In conclusion, a very well-maintained airport with professional people running it, although some issues regarding the terrible layout, long queues at immigration and transfer desks, and multiple frustrations after failing to communicate in English almost everywhere I went in the airport complex.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  15 April 2013 by Peter Thackray    (UK)

Rating : 7/10

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Recommended

Flew into Narita from Frankfurt arriving into T1. Flight landed on time at 07.50 and walked into the terminal building. All looked pretty much as you would expect from an airport until Immigration where the queue seemed to be of Disneyland proportions, snaking off into the distance, out of site to re-enter the main Immigration Hall Again. Time spent queuing was more than 60 minutes before being processed into the country. To be fair the staff did their best to manage the queue and did eventually open more Passport Gates but it did make for a great first impression. That said Baggage Reclaim was very quick as all the bags had been delivered and had carefully been put into rows by the original Carousel. There was a final inspection at Customs before formally entering the country. In the Arrivals Hall there were clear signs in Japanese and English and a short walk to catch the direct train to Tokyo Station. Overall everything was OK except the length of the Immigration Queue.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  18 March 2013 by Indranil Chakrabarty    (Australia)

Rating : 9/10

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Recommended

I have flown through both Terminal 1 and T2. T1 has a 60s look, and feels dated. Crowded and noisy. Not Terminal 2. This Terminal is modern and shiny. Transited through this terminal on TG en-route from LAX to BKK. Lots of shiny metal walls. It maybe a bit impersonal as someone here said, but I personally prefer a large modern and quiet airport to an excessively lively and noisy one. Snacks and drinks are a bit overpriced. Japanese staff are a bit mechanical but very pleasant. Fantastic Airport.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  16 November 2012 by R Koga    (Australia)

Rating : 10/10

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Recommended

Terminal 2. Its clean and tidy. Toilets clean and comfortable. There are a lot of restaurants and shops. Food is cheap and nice. FREE wi-fi is everywhere and after immigration, there is a free internet cafe. Immigration and customs was quick as well. Less than 30 minutes upon disembarking the plane, collecting my luggage, to exiting customs. No stress to transit at Narita airport.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  21 June 2012 by S Hedden    (USA)

Rating : 6/10

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Recommended

Used airport to transit between US Mainland & Guam. Arrived via HND and transited on train over to NRT. Had to take 3 different trains but took only about 70 minutes and easier than expected. No problem catching train even at 5.30 am. Narita Skyliner train from downtown especially nice. Signage from NRT train station to proper check-in desk vague. At check-in agents insist on helping with check-in kiosk, who seemed unable to get kiosk to read anyone's passport, which then required a second wait to see an additional agent. Security was quick, gate was easy to find and had plenty of seating. As with many Japanese airports, there are few places to eat. The area I was in had a small coffee shop and a snack bar, both of which took Yen only. On return flight I had a small issue at security because I had not yet obtained my boarding pass for my connecting flight because I caught an earlier flight from GUM (transit passengers must still clear security at NRT, but transit desk is after security), but after security agent consulted supervisor I was finally let through. Since I had more time, I did some exploring of terminal 1 and did find a Japanese snack bar that took foreign currency. All facilities were very clean, everything was well signed (except at the train arrival), and flight information boards were plentiful and easy to read.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  21 February 2012 by P Newburger    (USA)

Rating : 8/10

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Recommended

Passed through NRT twice this month: arriving in Japan and transferring to a domestic flight to Osaka-Itami, then departing directly from NRT. On arrival, immigration and customs proceeded very quickly and smoothly. There was no transfer luggage deposit, even though both flights were JAL. I had to wheel the luggage down to the other end of the terminal, join a line (with no business class by-pass) and check-in again to deposit luggage for Itami, even though I already had boarding pass and bags were "checked through" to Itami. The 2 hour connection time was barely enough. Don't believe JAL when they tell you that 90 min is sufficient. Departure from NRT was smooth and fast, with beautiful business class lounge providing good food and comfortable working environment.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  10 January 2012 by P Musgrave    (Australia)

Rating : 9/10

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Recommended

Since the mid 90s, I have only used the newer Terminal 2. Always efficient, both coming into and leaving the airport. My only two gripes are: that sometimes immigration for tourists can take a long time. I travel often with my Japanese partner and he has been quite surprised how long I have had to wait. Staff are always courteous. My second gripe was that last June, I was waiting in the arrival lobby, having cleared customs, waiting for my partner and a security guy came up to see my passport and ask me what I was doing in Japan. Courteous, but an annoyance. There is WiFi throughout the terminal, fast and easy to operate and shopping is quite good. The restaurants are fairly good. If you fly JAL, their check-in counters are computerized, and superior to Qantas at Narita.



TOKYO NARITA INTERNATIONAL AIRPORT customer review :  30 December 2011 by T Inouye    (USA)

Rating : 10/10

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Recommended

My flight from the US arrived at a fairly busy time in Narita, but Japanese immigration and customs was quick and efficient (less than 30 minutes upon disembarking the plane, collecting my luggage, to exiting customs) when compared with my return through the counterpart facilities at LAX (which required 80 minutes with respect to similar passenger numbers at Narita). Moreover, all of the Japanese agents were far more pleasant and polite, while actively seeking to process passengers with as little inconvenience as possible. Its too bad that the agents at LAX do not share the same professionalism and civility, one can only wonder what visitors/tourists to the US think when they encounter our customs and immigration officials.



Tokyo Narita Airport customer review :  1 October 2011 by N Lennaerts   (USA)

Customer Rating :  5/5

5 Star Rating   

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The airport's ambience, particularly Terminal 1, is a reflection of Japanese culture. Spacious halls, practical designs that are neither overwhelming or underwhelming. This all makes the airport feel much smaller, which is a good thing.


Tokyo Narita Airport customer review :  2 January 2011 by Alexander Gan   (Singapore)

Customer Rating :  3/5

3 Star Rating   

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SIN-NRT-Sapporo and back, went here for last two years twice. Ambience very good, check-in times fair, but dining options not that good. Massage chairs around airport are nice and comfortable, very clean.


Tokyo Narita Airport customer review :  23 August 2010 by Peter Goldsbury   (Japan)

Customer Rating :  2/5

2 Star Rating   

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I really do not like Narita Airport and I have used Terminal 1 and Terminal 2 equally often. It seems much more impersonal than the smaller Osaka Kansai Airport. The last occasion was for a JAL flight to Europe and I stayed at the Hotel Nikko Narita the night before and obtained my boarding pass, to save time. But I had to join a long line to check in my suitcase, which was so frustrating. You cooperate with the airline / airport, to make everything smoother, but the airline / airport never seems to cooperate with the passenger. You are encouraged to go to the gate as quickly as possible, since one never knows how long the lines will be for immigration, but there is nothing at the gate beyond a makeshift snack bar. So I look forward to the opening of Haneda for international flights to Europe.


Tokyo Narita Airport customer review :  2 August 2010 by E Kim   (Russia)

Customer Rating :  3/5

3 Star Rating   

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If you are on a long haul and going to stay overnight in an airport hotel, make sure you don't miss the last direct express train - latest departure is around 9 or 9.30 pm! If you are late, forget about public transport and take a taxi.


Tokyo Narita Airport customer review :  27 July 2010 by Ian Burgess   (USA)

Customer Rating :  5/5

5 Star Rating   

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Have mostly used Narita for transit between United/ANA flights to/from Vietnam, Thailand and China. My experience has been very positive. When de-planing you are directed to a security checkpoint. It looks like they have multiple check points (two scanners each), so that passengers don't get backed up behind an earlier flight. As I travel either business class or economy plus I'm usually one of the first off the plane and so I can see that the checkpoint is empty & waiting for our flight. Once through security, you are straight onto the United (and Air Canada/Continental/ANA/Thai) concourse. At most a 5 minute walk from end-to-end. If connecting to ANA you may need to cross to another pier and that's another 5-10 minutes via a subway. It's never taken me more than 20 minutes to get off the incoming plane to my departure gate.


Tokyo Narita Airport customer review :  1 July 2010 by P Bartell   (USA)

Customer Rating :  5/5

5 Star Rating   

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Getting off the plane and stepping into Tokyo Narita Airport, I was greeted by a blast of hot, humid air. I thought it must only be the loading ramp, but was shocked to learn everywhere in the airport was hot and humid - even the United Business Lounge. And long, slow lines everywhere: for every transaction (currency exchange, duty free, entering the business lounge) someone must scan and check your boarding pass - and wait for the computer to acknowledge the scan. This type of inefficiency certainly wasn't something I expected in Japan. On the bright side, when I did get to the front of a line the service was courteous.


Tokyo Narita Airport customer review :  7 June 2010 by William Dunphy   (Australia)

Customer Rating :  5/5

5 Star Rating   

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It was very efficient and clean - when you arrive at Narita airport, there are not many restaurants and shops. However departing from Narita, would have best experiences with shops.


Tokyo Narita Airport customer review :  27 April 2010 by Leigh Wighton   (Japan)

Customer Rating :  3/5

3 Star Rating   

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It's true it is very far from anywhere of note in Tokyo. Once you're there though it's a fairly efficient airport. Ironically, the older terminal 1 is a lot nicer and better equipped than terminal 2. I really hope they do something with terminal 2 as my last flight out of terminal one was just so much more relaxed and better organized than all those out of terminal 2. Immigration lines can get a bit long but no longer than those in any other major airport. It would be a truly great airport if there was just more to do there. There aren't a lot of dining options once you're past immigration and duty free shopping is mostly luxury brand name goods. it's an adequate airport if you have a couple of hours until your flight, but a long transit there could really drag.


Tokyo Narita Airport customer review : 17 November 2009 : by Quek Keng Guan

Customer Rating : 5/5

5 Star Rating

Arrival at Narita at 1630 hrs, long queues at immigration. However senior immigration quickly ushered us (family of 4) to a special counter and bypassed several passengers. Toilets were clean with several baby changing facilities found. Not many shops found in the arrival hall. Baggage claims fast and efficient. Used Airport Limousine Bus to downtown Shinjuku where they have buses departing once every 15 mins. The only drawback was there were 3 different buses at 1 bus stop and it was difficult to establish the correct bus especially in winter. Departure using South Terminal. Done some last minute shopping at level 4 South Terminal. Tourists are recommended to do last min buys before immigrations; unlike in Hong Kong or Singapore Changi where there are plenty of shops after immigration. Immigration lines were long as there were a lot of flights departing at 5pm. However custom officers were efficient. Not many shops and restaurants once past immigration.


TOKYO NARITA AIRPORT review : 29 June 2009 : by J Higgins

Customer Rating : 5/5

5 Star Rating

LHR-MEL. Had a 12 hour stop over in Narita, advised by very helpful help desk to have a room in a local hotel cost of AUS$80.00, for 3 of us. We required a taxi to the hotel, one of the staff almost held our hands through the process although we could have walked the 1km to the Hotel. All staff experiences encountered were of a high standard. Overall a very pleasant experience, the only negative experience were people smoking in the restaurant.


TOKYO NARITA AIRPORT review : 15 June 2009 : by P McCorkle

Customer Rating : 4/5

4 Star Rating

I've flown in and out of Narita a couple times and my only complaints are that finding your ticket counter is sometimes a real pain, and the shuttle ride is still a hassle. It's better than other shuttle systems I've rode, but it's still far from ideal. The best thing about Narita is the shopping and restaurants. If you're going to have a long layover, there is actually a good amount of stuff to do at Narita.


TOKYO NARITA AIRPORT review : 20 May 2009 : by Sasun Vartanyan

Customer Rating : 3/5

3 Star Rating

Used T1, and although a bit outdated, clean and efficient. Arrivals hall was a bit confusing but they are getting better at English signs to cater to non-japanese speakers. Departures was much better; the hall is roomy, plenty of eateries, souvenir shops. Very pleasant staff.


TOKYO NARITA AIRPORT review : 20 May 2009 : by W Weeks

Customer Rating : 2/5

2 Star Rating

Arrived Narita in transit Amsterdam-Auckland, had eight hours in terminal. Not very impressed. I thought Narita would be a showcase for everything japanese, but was disappointed to find it full of expensive European designer outlets, few places to eat, no ATMs, and a Bureu de change that would not accept credit or debit cards - only cash. Arrived Terminal 1, but was prevented from transfering to terminal 2 because I needed a boarding pass for Air New Zealand, and the only check in for ANZ is in Terminal 2. After finally convincing staff that I was in transit the shuttle bus seemed to take forever to travel between terminals.


TOKYO NARITA AIRPORT review : 13 March 2009 : by M Cee

Customer Rating : 5/5

5 Star Rating

Narita is the only mega-hub in my experience where you can unbuckle from the seat and make it to the limo / taxi / train / bus with bags in-hand within 30 minutes. It helps if the immigration queue is short and you've got orange priority tags on your bags. But regardless, staff are efficient and polite, striving to move you smoothly and quickly from gate to exit with as few obstacles and annoyances as possible. There are loads of options to transit into the city, for every budget and need.


TOKYO NARITA AIRPORT review : 19 February 2009 : by Sally Collins

Customer Rating : 4/5

4 Star Rating

Used the airport on our way to Auckland from LHR - we had 8hrs before our next flight so we used a dayroom which was pleasantly clean & fairly quiet. We had 5 hrs sleep & would recommend any one to use these facilities. The airport has children play areas which kept our grandson entertained. I would do this journey again using Narita as we arrived in Auckland reasonably refreshed. The staff at the airport were very helpful. I pre book the day room to make sure of availability.


TOKYO NARITA AIRPORT review : 9 November 2008 : by Alan Ho

Customer Rating : 5/5

5 Star Rating

Used the airport terminal one's south wing recently, overall happy with the airport. Liked the clean toilets, good range of shops before and after immigration/ customs/ security check including a few good ones selling japanese traditional sweets, tea, handicrafts and ceramics. Also like the interior, it might not boast world class architecture, but its white and gray colour theme interior are claming and nice just like a traditional Japanese garden. An interesting place to visit after immigration/ customs/ security check is the origami (Japanese paper folding) museum located at the central building which connect the south wing with the north wing. Colourful and delicate folded origami recreating traditional Japanese festival, symbols, lifestyle can be view here. Also memorable are the helpful airport staff, some of them might not be able to speak good english but they are always ready to help. They might have a wide range of facilities n services like Singapore or Hong Kong airport but its simplicity and compact that attract me.


TOKYO NARITA AIRPORT review : 5 November 2008 : by E Mallari

Customer Rating : 4/5

4 Star Rating

Transited through the terminal used by Northwest Airlines from San Francisco to Manila. Surprised to find out that this is a new terminal. Every transit passenger has to go up one floor through an escalator, fall in line with all the other transit passengers in a low ceiling room that quickly becomes too warm, go through security check, then go back downstairs on another escalator to the boarding gate areas, not your favorite thing to do after an 11-hour flight. The terminal has several shops and food establishments. Tokyo to Manila boarding was disorganized, most probably because many transit passengers were already very tired, airline is using a Boeing 747-400 on their Manila flight that was a full flight. Manila to San Francisco flight with a transit in the same terminal, same security check procedure. The terminal's men's restroom was clean. Signs inside the terminal were adequate. There are enough seats in the boarding gate areas. This time boarding was very orderly owing to a less than a full flight on a smaller Airbus A330-200. This terminal is a vast improvement to the previous Narita terminal used by Northwest Airlines.


TOKYO NARITA AIRPORT review : 17 June 2008 : by J Olfato

Customer Rating : 3/5

3 Star Rating

Terminal 2, immigration on arrival and departure took more than an hour! The Japanese are normally very efficient, but this airport disappoints. Because immigration took so long, there was no more time to enjoy the airport and the lounge.


TOKYO NARITA AIRPORT review : 10 June 2008 : by Bill Atkins

Customer Rating : 3/5

3 Star Rating

Terminal 2 very busy as usual early on Saturday. Building much too hot and seating situation difficult as so many people sleeping on 3 or 4 seats. The airport really needs to police this.


TOKYO NARITA AIRPORT review : 4 June 2008 : by David Farquharson

Customer Rating : 5/5

5 Star Rating

Arrived from Seoul and after an interminable length of time taxiing, off the aircraft and clear of customs in under 15 minutes. No queue or delay at all at Immigration, bags were offloading from carousel as we arrived, customs clearance with no delay. An excellent operation all round.



 


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