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Tokyo Narita Airport Passenger Reviews and Tokyo Narita Airport Traveller Reports
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TOKYO NARITA AIRPORT customer review : 15 April 2013 by Peter Thackray (UK) |
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Rating : 7/10 |  |
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Recommended |  |
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Flew into Narita from Frankfurt arriving into T1. Flight landed on time at 07.50 and walked into the terminal
building. All looked pretty much as you would expect from an airport until Immigration where the queue
seemed to be of Disneyland proportions, snaking off into the distance, out of site to re-enter the main
Immigration Hall Again. Time spent queuing was more than 60 minutes before being processed into the
country. To be fair the staff did their best to manage the queue and did eventually open more Passport
Gates but it did make for a great first impression. That said Baggage Reclaim was very quick as all the bags
had been delivered and had carefully been put into rows by the original Carousel. There was a final
inspection at Customs before formally entering the country. In the Arrivals Hall there were clear signs in
Japanese and English and a short walk to catch the direct train to Tokyo Station. Overall everything was OK
except the length of the Immigration Queue.
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TOKYO NARITA AIRPORT customer review : 18 March 2013 by Indranil Chakrabarty (Australia) |
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Rating : 9/10 |  |
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Recommended | |
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I have flown through both Terminal 1 and T2. T1 has a 60s look, and feels dated. Crowded and noisy. Not
Terminal 2. This Terminal is modern and shiny. Transited through this terminal on TG en-route from LAX to
BKK. Lots of shiny metal walls. It maybe a bit impersonal as someone here said, but I personally prefer a
large modern and quiet airport to an excessively lively and noisy one. Snacks and drinks are a bit overpriced.
Japanese staff are a bit mechanical but very pleasant. Fantastic Airport.
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TOKYO NARITA AIRPORT customer review : 16 November 2012 by R Koga (Australia) |
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Rating : 10/10 |  |
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Recommended | |
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Terminal 2. Its clean and tidy. Toilets clean and comfortable. There are a lot of restaurants and shops. Food
is cheap and nice. FREE wi-fi is everywhere and after immigration, there is a free internet cafe. Immigration
and customs was quick as well. Less than 30 minutes upon disembarking the plane, collecting my luggage, to
exiting customs. No stress to transit at Narita airport.
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TOKYO NARITA AIRPORT customer review : 21 June 2012 by S Hedden (USA) |
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Rating : 6/10 |  |
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Recommended | |
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Used airport to transit between US Mainland & Guam. Arrived via HND and transited on train over to NRT.
Had to take 3 different trains but took only about 70 minutes and easier than expected. No problem catching
train even at 5.30 am. Narita Skyliner train from downtown especially nice. Signage from NRT train station to
proper check-in desk vague. At check-in agents insist on helping with check-in kiosk, who seemed unable to
get kiosk to read anyone's passport, which then required a second wait to see an additional agent. Security
was quick, gate was easy to find and had plenty of seating. As with many Japanese airports, there are few
places to eat. The area I was in had a small coffee shop and a snack bar, both of which took Yen only. On
return flight I had a small issue at security because I had not yet obtained my boarding pass for my
connecting flight because I caught an earlier flight from GUM (transit passengers must still clear security at
NRT, but transit desk is after security), but after security agent consulted supervisor I was finally let through.
Since I had more time, I did some exploring of terminal 1 and did find a Japanese snack bar that took foreign
currency. All facilities were very clean, everything was well signed (except at the train arrival), and flight
information boards were plentiful and easy to read.
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TOKYO NARITA AIRPORT customer review : 21 February 2012 by P Newburger (USA) |
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Rating : 8/10 |  |
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Recommended | |
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Passed through NRT twice this month: arriving in Japan and transferring to a domestic flight to Osaka-Itami,
then departing directly from NRT. On arrival, immigration and customs proceeded very quickly and smoothly.
There was no transfer luggage deposit, even though both flights were JAL. I had to wheel the luggage down
to the other end of the terminal, join a line (with no business class by-pass) and check-in again to deposit
luggage for Itami, even though I already had boarding pass and bags were "checked through" to Itami. The 2
hour connection time was barely enough. Don't believe JAL when they tell you that 90 min is sufficient.
Departure from NRT was smooth and fast, with beautiful business class lounge providing good food and
comfortable working environment.
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TOKYO NARITA AIRPORT customer review : 10 January 2012 by P Musgrave (Australia) |
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Rating : 9/10 | |
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Recommended | |
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Since the mid 90s, I have only used the newer Terminal 2. Always efficient, both coming into and leaving the
airport. My only two gripes are: that sometimes immigration for tourists can take a long time. I travel often
with my Japanese partner and he has been quite surprised how long I have had to wait. Staff are always
courteous. My second gripe was that last June, I was waiting in the arrival lobby, having cleared customs,
waiting for my partner and a security guy came up to see my passport and ask me what I was doing in Japan.
Courteous, but an annoyance. There is WiFi throughout the terminal, fast and easy to operate and shopping
is quite good. The restaurants are fairly good. If you fly JAL, their check-in counters are computerized, and
superior to Qantas at Narita.
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TOKYO NARITA AIRPORT customer review : 30 December 2011 by T Inouye (USA) |
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Rating : 10/10 | |
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Recommended | |
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My flight from the US arrived at a fairly busy time in Narita, but Japanese immigration and customs was quick
and efficient (less than 30 minutes upon disembarking the plane, collecting my luggage, to exiting customs)
when compared with my return through the counterpart facilities at LAX (which required 80 minutes with
respect to similar passenger numbers at Narita). Moreover, all of the Japanese agents were far more
pleasant and polite, while actively seeking to process passengers with as little inconvenience as possible.
Its too bad that the agents at LAX do not share the same professionalism and civility, one can only wonder
what visitors/tourists to the US think when they encounter our customs and immigration officials.
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Tokyo Narita Airport customer review : 1 October 2011 by N Lennaerts (USA)
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Customer Rating : 5/5 |
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The airport's ambience, particularly Terminal 1, is a reflection of Japanese culture. Spacious halls, practical designs
that are neither overwhelming or underwhelming. This all makes the airport feel much smaller, which is a good
thing.
Tokyo Narita Airport customer review : 2 January 2011 by Alexander Gan (Singapore)
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Customer Rating : 3/5 |
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SIN-NRT-Sapporo and back, went here for last two years twice. Ambience very good, check-in
times fair, but dining options not that good. Massage chairs around airport are nice and
comfortable, very clean.
Tokyo Narita Airport customer review : 23 August 2010 by Peter Goldsbury (Japan)
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Customer Rating : 2/5 |
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I really do not like Narita Airport and I have used Terminal 1 and Terminal 2 equally often.
It seems much more impersonal than the smaller Osaka Kansai Airport. The last occasion was for
a JAL flight to Europe and I stayed at the Hotel Nikko Narita the night before and obtained my
boarding pass, to save time. But I had to join a long line to check in my suitcase, which was
so frustrating. You cooperate with the airline / airport, to make everything smoother, but the
airline / airport never seems to cooperate with the passenger. You are encouraged to go to the
gate as quickly as possible, since one never knows how long the lines will be for immigration,
but there is nothing at the gate beyond a makeshift snack bar. So I look forward to the
opening of Haneda for international flights to Europe.
Tokyo Narita Airport customer review : 2 August 2010 by E Kim (Russia)
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Customer Rating : 3/5 |
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If you are on a long haul and going to stay overnight in an airport hotel, make sure you don't
miss the last direct express train - latest departure is around 9 or 9.30 pm! If you are late,
forget about public transport and take a taxi.
Tokyo Narita Airport customer review : 27 July 2010 by Ian Burgess (USA)
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Customer Rating : 5/5 |
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Have mostly used Narita for transit between United/ANA flights to/from Vietnam, Thailand and
China. My experience has been very positive. When de-planing you are directed to a security
checkpoint. It looks like they have multiple check points (two scanners each), so that
passengers don't get backed up behind an earlier flight. As I travel either business class or
economy plus I'm usually one of the first off the plane and so I can see that the checkpoint
is empty & waiting for our flight. Once through security, you are straight onto the United
(and Air Canada/Continental/ANA/Thai) concourse. At most a 5 minute walk from end-to-end. If
connecting to ANA you may need to cross to another pier and that's another 5-10 minutes via a
subway. It's never taken me more than 20 minutes to get off the incoming plane to my departure
gate.
Tokyo Narita Airport customer review : 1 July 2010 by P Bartell (USA)
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Customer Rating : 5/5 |
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Getting off the plane and stepping into Tokyo Narita Airport, I was greeted by a blast of hot,
humid air. I thought it must only be the loading ramp, but was shocked to learn everywhere in
the airport was hot and humid - even the United Business Lounge. And long, slow lines
everywhere: for every transaction (currency exchange, duty free, entering the business lounge)
someone must scan and check your boarding pass - and wait for the computer to acknowledge the
scan. This type of inefficiency certainly wasn't something I expected in Japan. On the bright
side, when I did get to the front of a line the service was courteous.
Tokyo Narita Airport customer review : 7 June 2010 by William Dunphy (Australia)
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Customer Rating : 5/5 |
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It was very efficient and clean - when you arrive at Narita airport, there are not many
restaurants and shops. However departing from Narita, would have best experiences with shops.
Tokyo Narita Airport customer review : 27 April 2010 by Leigh Wighton (Japan)
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Customer Rating : 3/5 |
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It's true it is very far from anywhere of note in Tokyo. Once you're there though it's a
fairly efficient airport. Ironically, the older terminal 1 is a lot nicer and better equipped
than terminal 2. I really hope they do something with terminal 2 as my last flight out of
terminal one was just so much more relaxed and better organized than all those out of terminal
2. Immigration lines can get a bit long but no longer than those in any other major airport.
It would be a truly great airport if there was just more to do there. There aren't a lot of
dining options once you're past immigration and duty free shopping is mostly luxury brand name
goods. it's an adequate airport if you have a couple of hours until your flight, but a long
transit there could really drag.
Tokyo Narita Airport customer review : 17 November 2009 : by Quek Keng Guan
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Customer Rating : 5/5 | |
Arrival at Narita at 1630 hrs, long queues at immigration. However senior immigration quickly
ushered us (family of 4) to a special counter and bypassed several passengers. Toilets were
clean with several baby changing facilities found. Not many shops found in the arrival hall.
Baggage claims fast and efficient. Used Airport Limousine Bus to downtown Shinjuku where they
have buses departing once every 15 mins. The only drawback was there were 3 different buses at
1 bus stop and it was difficult to establish the correct bus especially in winter. Departure
using South Terminal. Done some last minute shopping at level 4 South Terminal. Tourists are
recommended to do last min buys before immigrations; unlike in Hong Kong or Singapore Changi
where there are plenty of shops after immigration. Immigration lines were long as there were a
lot of flights departing at 5pm. However custom officers were efficient. Not many shops and
restaurants once past immigration.
TOKYO NARITA AIRPORT review : 29 June 2009 : by J Higgins
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Customer Rating : 5/5 | |
LHR-MEL. Had a 12 hour stop over in Narita, advised by very helpful help desk to have a room
in a local hotel cost of AUS$80.00, for 3 of us. We required a taxi to the hotel, one of the
staff almost held our hands through the process although we could have walked the 1km to the
Hotel. All staff experiences encountered were of a high standard. Overall a very pleasant
experience, the only negative experience were people smoking in the restaurant.
TOKYO NARITA AIRPORT review : 15 June 2009 : by P McCorkle
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Customer Rating : 4/5 |  |
I've flown in and out of Narita a couple times and my only complaints are that finding your
ticket counter is sometimes a real pain, and the shuttle ride is still a hassle. It's better
than other shuttle systems I've rode, but it's still far from ideal. The best thing about
Narita is the shopping and restaurants. If you're going to have a long layover, there is
actually a good amount of stuff to do at Narita.
TOKYO NARITA AIRPORT review : 20 May 2009 : by Sasun Vartanyan
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Customer Rating : 3/5 | |
Used T1, and although a bit outdated, clean and efficient. Arrivals hall was a bit confusing
but they are getting better at English signs to cater to non-japanese speakers. Departures was
much better; the hall is roomy, plenty of eateries, souvenir shops. Very pleasant staff.
TOKYO NARITA AIRPORT review : 20 May 2009 : by W Weeks
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Customer Rating : 2/5 | |
Arrived Narita in transit Amsterdam-Auckland, had eight hours in terminal. Not very impressed.
I thought Narita would be a showcase for everything japanese, but was disappointed to find it
full of expensive European designer outlets, few places to eat, no ATMs, and a Bureu de change
that would not accept credit or debit cards - only cash. Arrived Terminal 1, but was prevented
from transfering to terminal 2 because I needed a boarding pass for Air New Zealand, and the
only check in for ANZ is in Terminal 2. After finally convincing staff that I was in transit
the shuttle bus seemed to take forever to travel between terminals.
TOKYO NARITA AIRPORT review : 13 March 2009 : by M Cee
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Customer Rating : 5/5 | |
Narita is the only mega-hub in my experience where you can unbuckle from the seat and make it
to the limo / taxi / train / bus with bags in-hand within 30 minutes. It helps if the
immigration queue is short and you've got orange priority tags on your bags. But regardless,
staff are efficient and polite, striving to move you smoothly and quickly from gate to exit
with as few obstacles and annoyances as possible. There are loads of options to transit into
the city, for every budget and need.
TOKYO NARITA AIRPORT review : 19
February 2009 : by Sally Collins
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Customer Rating : 4/5 | |
Used the airport on our way to Auckland from LHR - we had 8hrs before our next flight so we
used a dayroom which was pleasantly clean & fairly quiet. We had 5 hrs sleep & would recommend
any one to use these facilities. The airport has children play areas which kept our grandson
entertained. I would do this journey again using Narita as we arrived in Auckland reasonably
refreshed. The staff at the airport were very helpful. I pre book the day room to make sure of
availability.
TOKYO NARITA AIRPORT review : 9 November 2008 : by Alan Ho
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Customer Rating : 5/5 | |
Used the airport terminal one's south wing recently, overall happy with the airport. Liked the clean
toilets, good range of shops before and after immigration/ customs/ security check including a few
good ones selling japanese traditional sweets, tea, handicrafts and ceramics. Also like the
interior, it might not boast world class architecture, but its white and gray colour theme interior
are claming and nice just like a traditional Japanese garden. An interesting place to visit after
immigration/ customs/ security check is the origami (Japanese paper folding) museum located at the
central building which connect the south wing with the north wing. Colourful and delicate folded
origami recreating traditional Japanese festival, symbols, lifestyle can be view here. Also
memorable are the helpful airport staff, some of them might not be able to speak good english but
they are always ready to help. They might have a wide range of facilities n services like Singapore
or Hong Kong airport but its simplicity and compact that attract me.
TOKYO NARITA AIRPORT review : 5 November 2008 : by E Mallari
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Customer Rating : 4/5 | |
Transited through the terminal used by Northwest Airlines from San Francisco to Manila. Surprised
to find out that this is a new terminal. Every transit passenger has to go up one floor through an
escalator, fall in line with all the other transit passengers in a low ceiling room that quickly
becomes too warm, go through security check, then go back downstairs on another escalator to the
boarding gate areas, not your favorite thing to do after an 11-hour flight. The terminal has
several shops and food establishments. Tokyo to Manila boarding was disorganized, most probably
because many transit passengers were already very tired, airline is using a Boeing 747-400 on their
Manila flight that was a full flight. Manila to San Francisco flight with a transit in the same
terminal, same security check procedure. The terminal's men's restroom was clean. Signs inside the
terminal were adequate. There are enough seats in the boarding gate areas. This time boarding was
very orderly owing to a less than a full flight on a smaller Airbus A330-200. This terminal is a
vast improvement to the previous Narita terminal used by Northwest Airlines.
TOKYO NARITA AIRPORT review : 17 June 2008 : by J Olfato
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Customer Rating : 3/5 | |
Terminal 2, immigration on arrival and departure took more than an hour! The Japanese are normally
very efficient, but this airport disappoints. Because immigration took so long, there was no more
time to enjoy the airport and the lounge.
TOKYO NARITA AIRPORT review : 10 June 2008 : by Bill Atkins
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Customer Rating : 3/5 | |
Terminal 2 very busy as usual early on Saturday. Building much too hot and seating situation
difficult as so many people sleeping on 3 or 4 seats. The airport really needs to police this.
TOKYO NARITA AIRPORT review : 4 June 2008 : by David Farquharson
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Customer Rating : 5/5 | |
Arrived from Seoul and after an interminable length of time taxiing, off the aircraft and clear of
customs in under 15 minutes. No queue or delay at all at Immigration, bags were offloading from
carousel as we arrived, customs clearance with no delay. An excellent operation all round.
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