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Customer Review scoring : Newquay Airport
8 out of 10  8 out of 10
30 reviews

 



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NEWQUAY AIRPORT customer review :  12 August 2013 by B James    (UK)

Rating : 2/10

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Recommended

This airport just goes from bad to worse, a full flight of 79 people and security open 55 mins before flight departure! Took forever to process passengers, hence flight was 10 minutes late taking off. A panic before takeoff as they were one boarding pass short - its from a passenger already on board. The security staff treat you as if you are trying to get one over on them, then another member of staff running out waving 20 notes because a passenger was charged for baggage when they had paid. Its time the manager of the airport did his job and realise that the airport is there to provide a service and not the other way around. Passengers will vote with their feet. If you can get a flight from Exeter to your destination, do it!



NEWQUAY AIRPORT customer review :  5 August 2013 by Dave Gardner    (UK)

Rating : 0/10

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Recommended

Attempted to drop off my elderly parents yesterday during a rain storm. There is now no drop off zone at the terminal building and the so called drop off zone is located within the car park (minimum fee £1) about a hundred yards away from the building. Result tired and wet parents. They enjoyed the convenient new Easyjet service from Liverpool, but unfortunately due to the blinkered money grabbing attitude of the airport management they will not be using it again. If the airport managers continue to cause such inconvenience to the elderly and disabled I can foresee Easyjet joining the long list of operators who have pulled out of this airport. Sadly as it is run by Cornwall Council it will probably be me as a local taxpayer who is asked to subsidise any losses that this incompetent management generate.



NEWQUAY AIRPORT customer review :  5 August 2013 by Christopher Darwin    (UK)

Rating : 1/10

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Recommended

The charging of £1 to drop off a passenger is a ridiculous and ill-thought out policy. It was bad enough having to pay££1 a few days earlier to pick her up. I stopped before the barrier and dropped my passenger - as did the car behind me, which is totally unsatisfactory. If Heathrow and Gatwick - and every other airport I know - allow drivers to drop off and pick up passengers without any charge, why not this modest establishment? Newquay used to be a pleasant local airport - the current management is clearly incompetent and not commercially sensible. I recommend Lands End airport, where the staff are charming and the whole experience a pleasure.



NEWQUAY AIRPORT customer review :  27 May 2013 by D Jones    (UK)

Rating : 0/10

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Recommended

As a Newquay airport user of many years I am astonished to find that it now requires a fee to drop a customer off to catch a flight. Surely this must be the only airport in the UK to impose such a money grabbing policy on its clientele. If the management need some advice on the user friendly running of a small airport they could do no better than to make a visit to Kirkwall airport on the Orkneys. Needless to say, the majority of arrivals now appear to be deposited on the road outside. Fortunately traffic on that road is light. It would be thought that management would endeavour to make customers airport experience as pleasant as possible in view of the precarious economic situation it is experiencing at present.



NEWQUAY AIRPORT customer review :  29 April 2013 by Peter Watkinson    (UK)

Rating : 1/10

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Recommended

Customers of Newquay Airport be warned that since 1st April they have implemented a minimum £1 car parking charge to just drop passengers off. As if the complete rip off compulsory £5 development fee was not bad enough. As a regular customer I notice that cars are now stopping on the busy main road to set down or using nearby farm entrances which will eventually cause a serious traffic accident. When will the Management wake up and realise that they are driving customers away to either use rail services or Exeter Airport, which is only 60 minutes away and has much better flights.



NEWQUAY AIRPORT customer review :  6 March 2013 by D Thomas    (UK)

Rating : 0/10

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Recommended

My wife's cousin was staying with us and was dropped off at Newquay airport to catch a flight back up to London on the 25/01/2013, her flight was around 18.00pm. Unfortunately she had taken my wife's keys by mistake, we had arranged that she was to leave them at customer services for me to collect. I pulled up in the Empty Maximum Stay Parking area of which I didn't notice any signs giving the time limits as it was dark, pouring with rain and blowing a gale. I went into the airport customer services desk, had to wait briefly for a lady to deal with my request she proceeded to give me my keys - I then went straight back to my car, I got in my car and left I have since yesterday being 05/03/2013 had a letter stating that I had overstayed by 3min 22 seconds and that it will cost me up to £92. I find this an absolute insult at an airport that relies on the Cornish people to try and keep running to then get charged with that amount for less than a 3.5 minutes overstay! I am now in the middle of booking my family holiday and was looking for my family of four to fly from Newquay to one of the larger London airports but I will not be using this airport again because of the parking charges! Newquay Airport needs to start reading these comments and start looking after there customers.



NEWQUAY AIRPORT customer review :  24 January 2013 by D Gatland    (UK)

Rating : 2/10

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Recommended

I am incandescent with rage at the way in which Newquay Airport Management have abdicated responsibility for managing their parking arrangements to a a disreputable organisation that operates on the margins of acceptability (AS Parking). Two charges of £92 for allegedly exceeding the maximum stay in the empty drop off zone for a couple of minutes is, by any standards draconian and confirms all the stories one hears about this 'cowboy' industry. Make no mistake, these are not fines but charges levied by a third-party without any provision of supporting evidence. All professional advice is to simply ignore such demands and let the demander pursue their case through the civil legal system - if they feel lucky! Most precedents demonstrate they will fail. As previous posters have pointed out, the real villains here are airport management who fail to see that treating customers in this arbitrary way will be the fastest way to shut down their business. I for one will not be using Newquay Airport any more. I will use Exeter instead.



NEWQUAY AIRPORT customer review :  15 January 2013 by G Denley    (UK)

Rating : 1/10

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Recommended

Just received my fine. Despite what they say, as a new resident in Cornwall, and a new user of the airport, and a first pick up at night in the dark (and rain), it wasn't 'clearly signed'. I'm a regular traveller to London, and have decided to use the train instead - by the time all the connection hassle is added, the plane to London isn't that much faster than the train. And I will now do anything I can to avoid using this airport.



NEWQUAY AIRPORT customer review :  14 January 2013 by A Johnson    (UK)

Rating : 0/10

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Recommended

Just to reiterate the frustrations of other users at Newquay. I collected and dropped off 2 separate visitors last month in the 5min drop off area, which was totally empty apart from my car as the airport was not at all busy, and have now received no less than 3 separate fines for £92 each. On one occasion I overstayed the 5 mins by 2 min 10 seconds, another by 1min 30 seconds and the last by a mere 1 min and 2 seconds. This is a switched on outfit that have all the technology and correct signage to be just about covered by the law, so unfortunately I can't see any way of fighting these charges, we are totally at the mercy of these people and the way they unscrupulously make their money. My real gripe however is not at the parking company but with Newquay Airport Authorities and the fact that they have adopted and sanctioned this approach, ostensibly to further tax the users of this struggling enterprise. I think this is incredibly short sighted and negligent management. How can whoever is in charge truly believe that this is the correct approach when the airport so desperately needs to attract more loyal users and advocates unless there is a serious gain which we are unaware of? Regarding the £5 tax that all travellers have to pay to fly from Newquay, I can't think of any other commercial enterprise in the world that charges it's users a tax for the pleasure of being an already paying customer. In addition to all of this the airport has a generally disorganised and unfriendly feel, which is a shocking first impression or lasting final memory of our beautiful county. I will definitely vote with my feet when I fly in and out of the county from now on, which is at least 8 times a year and also tell visiting friends to fly into Exeter from now on. The additional 40 mins drive each way to is a small price to pay. Newquay is seriously in need of a management shakeup to bring in a team who have a focus on its long term viability, and who want to treat the customers with the dignity and respect they deserve and provide an experience worthy of the county. If you treat customers in the right way they become your best advocates which with cumulative effect will be far more valuable than the fees they are generating via these enforced taxes.



NEWQUAY AIRPORT customer review :  11 January 2013 by J Curry    (UK)

Rating : 2/10

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Recommended

I join the list of customers who have been ripped off by AS Parking at Newquay Airport. When my wife dropped me off for a flight in November of last year in poor weather conditions, she hung about to make sure that the flight hadn't been cancelled. Because of the driving rain which was lashing across the deserted packing lot, we didn't hang around to read the terms and conditions. Today I have been issued with a £92 penalty notice for marginally exceeding the 5 minute waiting time. Having checked the small print on their website its apparently legal but still feels like I've been robbed. As a regular commuter between Cornwall and London, I was trying the flight option because of the flooding problems that the trains were having. With treatment like this though, I can't see myself wanting to use the airport again anytime soon.



NEWQUAY AIRPORT customer review :  11 January 2013 by Anne Whittingham    (UK)

Rating : 0/10

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Recommended

Visited Newquay Airport to pick up my disabled Mum, I was charged £55 for staying 7 mins in a parking space by AS Parking. On dropping my Mum off at Newquay Airport she needed the toilet and I had to take her, I was charged another £55 by this company. How can Newquay Airport justify this amount of money and charge people if you over stay by 5mins. I will in the future go to Exeter and Bristol because they are better organised when it comes to car parking. Should Newquay Airport continue with AS Parking I think that it will be short lived, people will vote with their feet. I for one will not use Newquay Airport because of this company.



NEWQUAY AIRPORT customer review :  8 January 2013 by M Griffiths    (UK)

Rating : 4/10

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Recommended

For a small regional airport the facilities are perfectly acceptable, with the exception of car parking charges and the £5 "Airport Development Fee" for departing passengers. While I can just about live with the ADF, the aggressive and punitive attitude to parking must be putting an awful lot of people off using the airport. Several earlier commentators have quite accurately (from my experience) described this aspect, but, be warned, it's about to get much worse. From the end of March this year, the drop-off zone will no longer be available, and all traffic will have to use the car parks at a minimum charge of £1. There's been a lively discussion on Radio Cornwall on this topic today: the participating officials gave the impression that they can charge what they like, and were clearly not listening to the rest who were outraged and pretty appalled. Cornwall CC need to wake up and smell the coffee. Yes, the airport is losing money, but driving your customers away is totally counter-productive. Exeter Airport is less than a 2 hour, very straightforward drive away - not a difficult decision, and they treat their customers with a lot more respect.



NEWQUAY AIRPORT customer review :  8 January 2013 by Steve Wells    (UK)

Rating : 2/10

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Recommended

Be very careful when visiting this Airport, especially when collecting/dropping off! If you overstay the current free 5 minute allowance for dropping off/collecting you will get fined! If you park by the taxi area, even if there are no other cars parked you will get fined. There is also an extra £5 charge per person for using this Airport. I did witness cars being ticketed in a virtually empty area, so be warned. I collected my Niece from the Airport last year and was disgusted by the antics of the attendant giving out tickets. After March 2013 you will be charged £1 to drop off and pick up. Welcome to Cornwall.



NEWQUAY AIRPORT customer review :  2 January 2013 by B Taylor    (UK)

Rating : 0/10

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Recommended

Reasonably useful airport but after getting fined by AS Parking services for an alleged 3 minute overstay I'll be going elsewhere - Bristol is not that much further away from me and is a different world in terms of quality.



NEWQUAY AIRPORT customer review :  23 October 2012 by J Harman    (UK)

Rating : 3/10

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Recommended

Earlier this year I booked a flight for the 1st Sep 2012 from Newquay to Manchester at a cost of around £150, flight was due to depart at 16.00 hrs but was delayed 2 hours due to staff problems earlier in the day. Return flight on Monday 3rd Sep scheduled to land at 13.45 hrs and I only travelled with hand baggage. Today I have been sent a Parking Charge Notice asking for £80! My wife who came to collect me was parked in the drop off Zone for an overstay of 2.53 mins! Contesting the charge would appear to be futile upon reading the small print.



NEWQUAY AIRPORT customer review :  21 September 2012 by F Hayes    (UK)

Rating : 2/10

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Recommended

Airport itself fine but beware of drop off parking zone. Sent parking charge notice of £80 if in area for longer than 5 mins, not enough time to pick up passengers and load car and get out of zone. This parking charge notice is not a fine and is not enforceable unless through the courts as it is on private land.



NEWQUAY AIRPORT customer review :  10 August 2012 by John Bowman    (UK)

Rating : 4/10

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Recommended

What a terrible place and it must be costing us a fortune. If they get rid of AS Parking they might just survive. The destinations are so limited that in practice one needs to go to Bristol.



NEWQUAY AIRPORT customer review :  22 April 2012 by Steve Wrigg    (UK)

Rating : 4/10

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Recommended

Airport itself quite nice, and (apart from over zealous searching of Grandmothers and £5 tax) fairly easy to use. Booked everything online including parking. This is where the con starts. you drive into car park, take ticket from machine, barrier lifts and you think you've done everything correctly. Do not park in the first 5 or 6 bays on the left hand side after the disabled bays, these are 15 min bays, which should be separate from main car park. These bays apart from one were full, I backed into that space and did not see the sign, came back 3 days later to find £80 parking fines on all vehicles in these bays. If you pay within 7 days its reduced to £55, not many people holiday less than a week so the con costs the full £80. AS Parking and NQY Airport should be ashamed though I'm sure they won't be.



NEWQUAY AIRPORT customer review :  21 February 2012 by Brenda Lloyd    (UK)

Rating : 5/10

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Recommended

Beware when using the drop off area. If you go over the 5 minutes by just a minute you will receive a PCN for £80 from AS Parking. Your vehicle registration details are caught on camera as soon as you enter Newquay Airport and a member of AS Parking waits for the 5 minutes to tick away and then hands you a very threatening PCN! Staff and waiting facilities at airport were fine. Great to have an airport in Cornwall. AS Parking just spoils it as not very welcoming.



NEWQUAY AIRPORT customer review :  28 October 2011 by Ian Thompson    (UK)

Rating : 5/10

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Recommended

The car parking may well be close to the airport but what ever you do, do not take time to say goodbye to your loved ones if you parked at the short stay drop off. The fine for being there more than the measly 5 minute allowance is £80! You may think you're on public ground but it is private land which gives A S Parking the money-grabbing company enforcing the parking, the right to charge anything they like within the British Parking association.



NEWQUAY AIRPORT customer review :  27 October 2011 by P Curnow    (UK)

Rating : 1/10

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Recommended

Something of a tin-pot airport that seems to be going downhill - at a time when most regional airports in the UK are improving. Aside from staff that seem to think they are working at JFK or similar hub (and who are frankly quite rude and dismissive), they have now introduced parking fines of GBP55 for the passenger pick- up area. Money grabbing might be okay for an airport that is crowded or full of traffic, but Newquay is after all just a large shed in field in a remote part of Cornwall? Shame on the Council that operate this very sub- standard facility. There are even discussions as to whether the airport will survive, and since most Cornish people prefer to use Exeter or Bristol airports, I think that Newquay's days as a commercial venture will not last long. Definitely recommend to avoid this poorly managed facility, and drive up the A30 to Exeter.



NEWQUAY AIRPORT review : 20 July 2009 : by Nic Hallett

Customer Rating : 4/5

4 Star Rating

I have used this airport for local and international flights and although very small is perfect. The car park charges are reasonable and seconds from the terminal building (park in the East car park as it is nearer when you arrive back). Now the government has put money into the airport, hopefully the £5 development fee will disappear.


NEWQUAY AIRPORT review : 21 October 2008 : by Bill Berks

Customer Rating : 4/5

4 Star Rating

I have used Newquay Airport 4 times since April. What a godsend not to have to drive to Exeter/Bristol and beyond. £5 airport development tax - much rather give it than all the fuss of going further afield.


Newquay Airport by Bill Berks

21 October 2008   Customer Rating : 4 Star Rating

I have used Newquay Airport 4 times since April. What a godsend not to have to drive to Exeter/Bristol and beyond. £5 airport development tax - much rather give it than all the fuss of going further afield.

Newquay Airport by Alex Wade

19 October 2007   Customer Rating : 4 Star Rating

Two minutes from car drop off to check in. Delightful friendly staff and check in. Two minutes from departure 'lounge' to plane. £5 charge is a bit of a pain and you wouldn't want to hang around too long - just one bar/cafe at departures. But a great way to travel to and from Cornwall and I will certainly use it again.


Newquay Airport by Rob Sawyer

17 October 2007   Customer Rating : 4 Star Rating

We flew from Newquay to St Mary's on Scilly. Park in the East car park if you want a short walk when you return, or in the West car park if you want a short walk to check in. There are about 8 check-ins now and it was done very easily. The terminal doesn't have great views but it has a decent cafe / shop. Security fine, no heavy handedness at all. Airside there is a smaller cafe, which we didn't use but it does do alcohol! Walk to the 'plane about 30 seconds! I thought Nqy was pretty decent really.

Newquay Airport by John Bryan

19 October 2006   Customer Rating : n/a

Woeful service, heavy handed security and a lack of customer focus. With the added burden of a £5 tax and inadequate parking I have decided to use the train in future.

Newquay Airport by Gavin Stewart

7 October 2006

Absolutely miniscule airport - struggling gamely so all in all - good luck to it. LBA flights are godsend for Northerners trying to get to Cornwall, Scilly Isles etc. Usually, a tiny airport like this is an antidote to the usual experience - refreshing, 100% relaxation, enjoy the views. Well that's not quite the case here. There are two major irritations. Security is the most zealous I've encountered anywhere bar none. Been here twice, both times called in to have main suitcase rifled through. A lot of elderly holidaymakers who are not used to taking off shoes, belts and so on - this can create very slow moving lines at security - answer, why not PUT UP SOME SIGNS to advise them of this while we all fester in the queue? Once they finished with me then they go through my 4 year old's bag of toys, vaguely peering at them, shaking them etc. how depressing. Second problem is the compulsory £5 departure tax, paid for via some hastily re-jigged car par ticket machines. Again, security don't let you through without your voucher, but so many pax fail to realise this till it's too late - heaven knows this must produce some conflict with beered-up travellers in the height of summer! Because there are so few check-in desks, they only open check-in 45 mins before departure time, so DON'T go arriving early or you'll have to sit with your luggage, which can get awkward given lack of space landside. Well, there you go, don't mean to moan, this airport provides a great little service. Just be ready - there are no views, nothing to see, nothing to do, nowhere comfy to wait, tedious security, confusing one- off charges. Finally, once airside, a great looking cafe/bar which I have never seen open. Staff delightful considering. It's worth it but for now the experience is a chore.

Newquay Airport by Martine Brangan

15 May 2006

What a wonderful location for an airport! The views are spectacular on the approach from the sea, easily the nicest of any airport I've flown into. The security is very heavy here as they have a large staff- passenger ratio, and the proportion of inspections of already checked-in luggage is very high as they seem to use the airport for security training purposes. Had not such a pleasant experience in this respect, bringing my 86 year old mother in wheelchair, and neither did many of my fellow passengers.

Newquay Airport by Anthony Matthews

10 May 2006

Tiny airport undergoing development, but clearly has huge potential. Centrally located for easy access throughout Cornwall. Facilities at the airport are basic - one small kiosk serving tea and snacks, small seating area landside. Facilites airside non-existent at the moment. You really don't want to get delayed here - fantastic views on approach over the sea though! It's still years off being properly developed, and watch out for the £5 departure 'Development' tax you'll have to pay. I'm all in favour of these regional airports, and good luck to Newquay - it has real potential in my view.









 


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