Nice Côte d'Azur Airport Passenger Reviews and Nice Airport Traveller
NICE CÔTE D'AZUR AIRPORT customer review : 28 October 2012 by R Walls (UK)|
Rating : 9/10
In a part of the world where almost nothing, especially customer service, works well, with one exception, it is
hard to imagine how the airport could be improved. Security takes almost no time with staff who are
invariably pleasant and even like to share a joke, which is pretty much unknown elsewhere. Good boulangerie
at reasonable prices in both terminals and adequate bright space for waiting. My one complaint is that staff,
for Easyjet flights at any rate, force you to go through to the boarding area long before flight time which in
summer can mean standing for 20 minutes in the furnace like heat of the glass tube that takes you to the
aircraft. By the way, the R Walls from Australia who gives an earlier almost identical opinion, is not me! The
miseries who staff American airports could certainly learn from Nice Cote D'Azur.
NICE CÔTE D'AZUR AIRPORT customer review : 1 August 2012 by J Fiscjer (USA)|
Rating : 5/10
Overall, this airport is not too shabby. It is generally clean (especially terminal T2, terminal T1 could use a
little sweep up at times), the facilities are basic but quite modern, the shopping experience is average and
the bus connections between the terminals are okay The only complaints I have are regarding the staff's
terrible grasp of foreign languages (despite the massive amounts of international visitors that pass through
here), their overall lack of sympathy and politeness, and the dismal parking options.
NICE CÔTE D'AZUR AIRPORT customer review : 4 July 2012 by Tony Whitman (UK)|
Rating : 3/10
I travelled out of Nice Airport on Sunday 1 July on flight EZY5068 to Gatwick at 15.25 - well that was when
we were meant to fly. We were called to board in the departure lounge at 14.55 and then we made to stand
until 16.20 until we were allowed onto the flight. There were two staff standing there who were to check our
boarding cards but neither made any attempt to inform us why our plane was delayed and the reason for the
hold-up. disgraceful customer service by the airport unless you blame the airline - Easyjet!
NICE CÔTE D'AZUR AIRPORT customer review : 19 March 2012 by Yevheniy Kahanovych (Ukraine)|
Rating : 7/10
Used it for arrival and departure. Overall fast, efficient and nice, but some officials lack English skills that
makes simple things difficult. Bag on belt in 10 mins on arrival, no queue at passport control or security on
departure. Immigration on arrival consisted of two lines: fast and slow. I was clearing immigration and the
total wait time at the "fast" lane was around 10 mins. On departure the lounge is so small. These all refer to
T1. Have never used T2. We were bussed from and to airplanes. Overall satisfactory experience.
NICE CÔTE D'AZUR AIRPORT customer review : 17 January 2012 by A Morrison (UK)|
Rating : 1/10
Amazed there is no lounge for Star Alliance Gold Card holders in Nice Airport. The Salon Azul Schengen
lounge (T1) only admits LH cardholders on LH flights, SAS cards on SAS flights etc, and refuses access to
other Star Alliance gold cardholders - directly contravening the contract lounge access policy stated on the
Star Alliance website. Facilities in terminal were limited; with only one snack bar and little seating - very
inconvenient for business travellers. No fast track lane is available through security controls either.
NICE CÔTE D'AZUR AIRPORT customer review : 5 January 2012 by Paul Van Alsten (France)|
Rating : 7/10
ORY-NCE arrival in T2. The terminal is modern, bright and airy. Short walks from the gates to the baggage
area. Two bus lines connect the airport with Nice: one to the train station, one to the port via Place Masséna
- both cost EUR4.00 but be careful to ask for a 1-day-pass as it costs exactly the same as a one-way ticket!
Travel time around 30 min but may take up to 55 min at peak hours. Upon departure check-in hassle-free
using self-service kiosks. No wait at security, staff polite but not overly friendly. On the downside toilets
located in hidden corners and not very clean.
Nice Côte d'Azur Airport customer review : 17 October 2011 by Y Kahanovych (Ukraine)|
Rating : 9/10
Nice Côte d'Azur
In Nice again for arrival and departure. It's overall fine facility, consistently good and clean. Two letdowns are
airside eateries and Tax refund concession. Slow service at both places. Not the airport's fault, but things to
take care of. Baggage handling was fast enough on arrival. Check in agents not very fast, but polite and
competent. Self check in machines didn't work.
Nice Côte d'Azur Airport customer review : 14 June 2011 by J Tung (UK)
Customer Rating : 4/5
Arrived late at Nice (0030) due to BA flight delay. Despite the time of the day, the airport is
efficient as usual. Once I was out of the plane, I was at the passport control in 3 minutes and
the passport check was efficient. And another 2-3 minutes I was at the luggage reclaim and the
luggage were already waiting on the belt. Never have to wait to long at this airy airport.
Nice Côte d'Azur Airport customer review : 19 March 2011 by Y Kahanovych (Ukraine)
Customer Rating : 5/5
This airport is surprisingly nice and pleasant in every aspect. Bright and airy (both
terminals), nice check in agents, nice and polite security staff and immigration. Passenger
volumes are quite big, but the facility perfectly handles them. Good eateries landside, plenty
of seats airside, reasonable duty free selection, great connection to the city, picturesque
and impressive landscape (palm trees on the apron!!) and runway by the sea. Good ventilation,
clean toilets, working elevators and escalators, and overall peaceful and relaxing ambience.
Nice Côte d'Azur Airport customer review : 6 October 2010 by R Walls (Australia)
Customer Rating : 5/5
The shining star of the South of France, where pretty much everything is grotesquely
inefficient but the airport is as good as it gets. Everything works, security is a dream with
rarely a queue and charming staff who enjoy a joke. Every airport in the US should be required
to bring their staff here to show how it can be done.
Nice Côte d'Azur Airport customer review : 16 August 2010 by G Bemrose (Australia)
Customer Rating : 5/5
Arrived via London Heathrow, off the plane, customs, baggage then taxi, all in the space of
about 15 minutes. Terminal one - wish all airports were like this.
Nice Côte d'Azur Airport customer review : 3 July 2010 by Jonathan Stanley
Customer Rating : 2/5
Easyjet consistently load their passengers well before boarding out of the passenger lounge
and into the airbridge attached to the aircraft at Nice, Terminal 2. While awaiting boarding
the aircraft is unloaded of arriving passengers and cleaned while one waits, standing. One is
penned into a narrow, claustrophobic, cramped and unsafe space for up to half an hour, cheek-
by-jowl, passengers and luggage, young, old, babies, and disabled. In the summer, it is hot,
the rest of the time, tiring miserable and degrading, like animals in a pen. It would be
unsafe in a fire or medical emergency. Those who pay extra for Easyjet "speedy boarding" and
those who are called first because they are disabled, old or have babies wait in the airbridge
Nice Côte d'Azur Airport customer review : 26 November 2009 by David Chown
Customer Rating : 4/5
A very acceptable, clean, efficient airport, but with one complaint and one fact that it does
well to be aware of. The complaint - our Bombardier aircraft, Air France from Bordeaux,
parked within about 150 metres of the arrival terminal, but the bus went on what seemed a
tour of the airport, passing the door where we eventually entered, carried on for several
minutes, only to turn around and come back in the other direction. The reason - the exit door
is only on one side of the vehicle! To be aware of: the shuttle bus between terminals leaves
Terminal 1, then goes out of the airport only to re-enter and go via the car-parks. Can cause
some consternation, and always causes another 5 minutes on the shuttle trip.
NICE COTE D'AZUR AIRPORT review : 6 November 2009 by J Longley
Customer Rating : 4/5
Using T2 every 6 weeks has firmed my opinion that there is little wrong. My one gripe is that
they call us to the departure gate well before loading and then we have to wait on the
airbridge while the aircraft is prepared, in my case Easyjet. With not much air con in the
passageways it can get very hot especially in the summer.
NICE COTE D'AZUR AIRPORT review : 6 November 2008 by J Bailey
Customer Rating : 3/5
I have used both terminals here, and my conclusion average and in-offensive. No major issues with
anything. It all works sort of ok except if you want a drink on the way out of T1 which is a slight
challenge, but it all sort of works fine.
NICE COTE D'AZUR AIRPORT review : 16
October 2008 : by Matt Ray
Customer Rating : 4/5
The transportation into the heart of the city is so easy and cheap on the bus. The airport itself
is fine enough, but certainly has enough to make it all a very pleasant experience.
NICE COTE D'AZUR AIRPORT review : 9 September 2008 : by Stuart Walker
Customer Rating : 4/5
Terminal 1 very straight forward. Baggage arrived very quickly. Sign posting good. If going into
town try the number 23 bus - its only one Euro, compared to 4 Euro for the express bus.
NICE COTE D'AZUR AIRPORT review : 5
July 2008 : by R Mwangi
Customer Rating : 1/5
My experience at this airport was traumatic. I arrived at around 1:15 via an Emirates plane from
Dubai on the 23rd of June. My passport was duly stamped, I proceeded to customs. I am from Africa so
I guess my colour called attention to me. The customs officers took me to a separate room where they
emptied my bags, read all my documents, asked me all questions that could come to their mind,
stripped me, made me pee in cap as they watched, tested me for drugs without my permission and later
gave me a form to sign (by force, to say that I had consented to these tests). My experience at this
airport has made me hate the French - that was my first encounter with these country. I am not
surprised the French have to invest so heavily in counter terrorism activities - they bring on
NICE COTE D'AZUR AIRPORT review : 7 June 2008 : by Erich Koller
Customer Rating : 3/5
Arrived and left from NCE this week in the old terminal 1. Overall the airport has improved a bit
from a couple of years ago, however the check-in is rather chaotic with only a few counters per
flight, leading to long queues. Restaurants in terminal 1 are okay, nothing special though. Also
went to terminal 2, newer and better with less congestion and better restrooms. During peak times,
certainly NCE airport is no place to stay for long.
Nice Cote d'Azur Airport by Tom Halpin
1 November 2007 Customer Rating :
I fly through this airport regularly and find it perfectly OK. A tip. If there is no queue at the non
EU passport line we always use it and have never had a problem. We use online check in with both
Easyjet and BA as the Easyjet lines can be long and the staff can have a somewhat Gallic couldn't care
less attitude. After queuing for half an hour for Easyjet I was told no hand baggage, not even a
mobile phone, because of a security alert. Luckily I was able to call my wife as checking in a
computer and a cellphone are not really an option. I can recommend the Paul stands at T1 and T2 for
excellent sandwiches and amazing macaroons and pastries. We usually stock up there as the BA and
Easyjet food is nothing to write home about. Both terminals are clean with working AC, and my wife
loves the free champagne in the lounges. Worth keeping the Priority pass going just for this she says.
We usually find Alamo the cheapest and easiest car rental.
Nice Cote d'Azur Airport by R Lindsay
6 July 2007 Customer Rating :
T2 is inadequate for the volume of people passing through. There are
insufficient seats, only one cafe (again with insufficient seats) which
with typical French bureaucracy has a queue all the way to the poorly
stocked Duty Free shop. Car Rental desks would be a joke if you didn't
have to queue in them - taking 10-15 minutes per customer to process.
Nice Cote d'Azur Airport by B Wainwright
3 July 2007 Customer Rating :
Flew into Nice T2 from Liverpool to have a 45min wait for passport
control, the problem was only one person checking the EU only queue and
two people checking the non EU queue but there was no one waiting for
non EU?. The baggage to a further 20mins to arrive so over an hour for
luggage. The return wasn't much better - firstly security was poor with
a lady in front allowed to take liquid through, which is banned. After
passing security T2 is very poor with no seating available and a very
poor selection of shops / dutyfree. The only positive was the swift
Nice Cote d'Azur Airport by David Chown
20 June 2007 Customer Rating :
The new Terminal 2, really makes Terminal 1 look "tatty". Much less
crowded and smooth handling. My main criticism is that the "kiss and
fly" drop-off lane has a concrete kerb on both sides so you are stuck in
it until the cars in front leave.
Nice Cote d'Azur Airport by Mike Preston
26 February 2007 Customer Rating : n/a
Things have improved. Terminal 1 in particular is a better and less
claustrophobic experience now that many carriers have moved to T2.
However T1 is showing its age, many of the seats in the airside holding
area are still so filthy that I would not wish to sit on them. If there
is a problem in keeping them clean, then the covering material should be
either something cheap and replaceable, or plasticised for easy
cleaning. Luggage delivery and check in are both faster. Boarding
announcements are often inaudible or unintelligible or both.
The prices of the catering facilities in both terminals is a scandal,
about €3 for a small bottle of water. This is daylight robbery
particularly now that one is not allowed to take one's own water through
security. Why can't they have drinking water fountains? The answer is
obvious - rampant greed. This should not be allowed.
Nice Cote d'Azur Airport by Mark Wadham
5 March 2006
It is always a pleasure to transit through this airport. I've seen it
improve over the years. The management of the Paris airports should come
here and take some lessons on how to run an airport. They certainly need
to. Or even better they should be sacked and replaced by the Nice
management, but then perhaps Nice wouldn't be so good.
Nice Cote d'Azur Airport by Michael R Preston
6 November 2005
Nice Airport, 2030 last Friday night. Three Easyjet flights to UK
leaving within 20 minutes of each other between 2130 and 2150 from T2,
plus at least one other international Non Schengen departure, so
perhaps close to 500 people. Queue stretching halfway across the
terminal and back again. 25 minutes standing in queue. ONE passport
official on duty. This is a fairly normal situation and one I am told
the airport authorities have taken up with the Police (who provide the
passport officials), and who refuse to do anything. could probably live
with that if it were real security, if they were checking passports,
if the process made us safer. Our passports are all in leather covers,
as I handed them towards him he waved me through without even looking
inside - the covers could in fact have been empty. Is this security?
The seats in the departure are filthy and tatty. Not surprising when you
see how people use them. I saw one man sitting there picking his feet in
full view of everyone. Non smoking zones are treated as a joke, and
this airport, supposedly the gateway to one of the world's prime tourist
areas, is pathetic. Luggage delivery times are unacceptable too.
Cote d'Azur Airport by W Pierson
The airport is fine, fairly clean, and easy to use. I fly out of here once about
once a year. My only current complaint relates to a pre-check-in security inspection on a recent
international departure. We had purchased a small (12 cm across), very fragile ceramic plate on our
trip. We carefully packed this plate in our carry-on luggage. During a hand inspection at
security the inspector demanded that this plate be placed in our checked luggage since it could be
used as a weapon (she motioned how you could hit someone over the head with it). Believe me,
it seemed an incredible concept that you could injure someone with this small, thin, incredibly
fragile plate. Yet, the inspector persisted and we anxiously placed the plate in our checked
luggage. The amazing thing was that in the duty free store in international departures (long last the
final inspection), the place is selling huge, strong appearing ceramics which one really could use to
Cote d'Azur Airport by Michael Bruter
Nice has always been my favourite airport because of the beautiful views (both when you land/take
off and from the terminal) and its friendliness and lounges, but now, they show they are innovative
too. Their 'Airport Premier' system puts to absolute shame larger European airports such as LHR and
CDG which I use most often. Now, if you fly at least 10 times a year out of Nice, you'll get a
speedy (separate Airport Premier line) and extra-secure (biometric tests etc) security control as
well as number of discounts in the shops and restaurants and reserved parking areas close to the
terminal entrances. This is what I call intelligent and efficient customer service. By contrast, I
fly out of Heathrow at least 20 or 30 times a year and never feel privileged in any way: queues tend
to be long at security, food is expensive, etc. CDG where I transit most often is hardly better.
Cote d'Azur Airport by Inez Priestley
In the terminal which deals with flights to and from Edinburgh the number of shops and their
contents are very few. It is also disappointing that in a French airport the selection of French
beauty products and French perfumes is so poor. On the positive side the airport is both extremely
clean and comfortable which is one of the reasons that I will be passing through it in three week's
Cote d'Azur Airport by Andrew Bennett
I agree with the (mostly) positive comments about this airport which, despite its size, feels
friendly and is clean, well-maintained and beautifully situated. My only small gripe is that a long
wait at car hire offices is often necessary - the numbers of staff do not seem to relate at all
logically to periods of high activity. but once you have the car - and have negotiated some
eccentric signing around the roadworks close to the airport - you're quickly on your way on the
excellent autoroutes du sud.
Cote d'Azur Airport by Wilhelm Henke
Overall the Nice airport offers good facilities. The homepage is good, you can get a lot of
information there. The only thing I have to criticise are the restrooms. In the Schengen-Area I
found only one small restroom, there is another downstairs but without a hint. So passengers
sometimes have to wait.
Cote d'Azur Airport by Michael Bruter
Nice is undoubtedly my favourite airport all round! Both terminals are lovely and offer beautiful
views of the runaways and sea, the airport is only a short 20 minute cheap bus ride from town, the
lounges are great, staff surprisingly pleasant across airlines. The airport is both large enough to
offer many services and small enough to be pleasant and friendly.
Cote d'Azur Airport by Alessandro Severi
The main problem with Nice airport, which is a major problem with many french airports is the fact
that some of the luggage reclaim area is open and it is even easy to get inside the closed one. I
saw a passenger simply opening a door and getting in (no staff around) and getting back out with
the trolley. Terminal 1 has not got this problem but believe me it is very annoying arriving with a
flight and picking up luggage with a lot of people around. I wouldn't be surprised if a lot of
stealing went on, a person can simply get in the open baggage reclaim area and pick a piece of
Cote d'Azur Airport by Mark Evans
The extension to Terminal 2 is an outstanding piece of architecture - spacious and airy, and bathed
in the Azurean sunlight. Even this jaded cynic was impressed, for the horrors of CDG have engendered
a particularly virulent cynicism regarding French airport design, but much thought has gone into
making the NCE T2 experience a genuinely uplifting one. From the waiting areas, one has a clear view
of the Promenade des Anglais. Indeed, if one is travelling lightly, it's only a walk of 70-80
minutes between emerging from the airport and sitting down to a cocktail at the Negresco Hotel.
Cote d'Azur Airport by M Devor
The immigration hall is too small for non-Schengen flights, which are few in all fairness, and
they had 2 officers clearing everyone. One passenger with a visa problem could be catastrophic for
everyone else coming off a long flight from NY. Baggage was fast and customs, as usual in France, was
easy. I felt that the cost of the taxi to the hotel was too expensive - I definitely felt ripped off. The taxi back to the airport upon leaving was much
cheaper. Be warned there are taxi touts in the arrivals hall trying to get you to take their
more expensive ride to the city. The airport is a perfect medium size and is easy to get around. The lounge airside (non-Schengen)
was quite nice with good snacks. As they have divided the airside areas into 2
and non-Schengen, they have created 2 small and confining areas. I would prefer one large departure
hall with access to all the shops and lounges vs. being restricted to one area where I wouldn't want
to spend too much time. The int'l passengers enter the airside via the Schengen hall and then enter
the int'l area via passport control. The Schengen pax have no access to the int'l area. I am curious
to see what the new terminal will be like.
Cote d'Azur Airport by M Gorissen
is always a pleasure to arrive at Nice airport. Luggage always quick and
then off to the palm trees. Check in facilities are very well. In the
busy period the main departure lounge seems to get a bit crowded, but
the C class lounge is beautiful, with many choices of snacks and drinks.
Cote d'Azur Airport by Luigi Vallero
d'Azur Airport is the ideal gateway to enter the Riviera. Located in a
beautiful setting of gardens and palm trees, and overlooking the Baie
des Anges, a few other airports can boast such an exceptional location.
The terminals are very compact and rational, though Terminal 1 is now
showing a little bit its age, and doesn't offer many shopping
possibilities. Soon, anyway, there will be a new extension to Terminal 2
and I'm looking forward to see the amenities this new facility will
offer to passengers. The airport is very close to downtown and you can
actually access it in 5/10 minutes by taxi. If I have to mention an
inconvenience, well that's the schedule of the direct bus to the city
centre - if your flight lands in Nice after 10.30 pm - and there is
quite a number of flights arriving then - you'll be possibly waiting the
bus for 45/50 minutes as it's only running at hourly intervals then.
Pity, for such closeness to the city to waste all that time waiting!
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