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Nairobi Airport
3.9 out of 10  3.9 out of 10
67 reviews

 



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NAIROBI JKIA AIRPORT customer review :  19 February 2014 by C Harper    (UK)

Rating : 6/10

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Recommended

After all the reports re problems at Nairobi, re waits and problems considering last summers fire, three of us arrived needing to purchase visas, expecting big problems, arrived from LHR, bus picked us up from the plane, taken to temporary immigration / arrival point we were through and clear in about 30 mins and this was despite several international flights arriving. This was half the time we usually queue at places like Miami. Return was the same, we gave ourselves 3 hours which was more then enough for our BA flight. We gave the airport a low mark because the lack of food services and the fire has made no difference to the departure lounge services we have used the place for the last five years and it has always been bad.



NAIROBI JKIA AIRPORT customer review :  2 December 2013 by Rita Sandoval    (USA)

Rating : 2/10

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Recommended

My main complaint is the chaos while in line to put luggage on conveyor belt when first coming in to airport. Of course, you want to keep close to your luggage. Was total chaos with people pushing ahead and just lucky that nothing grabbed from conveyor belt. Security stamping exit on passport friendly. Was surprised to have fingerprints taken. Seems like an idea that could be used elsewhere - would discourage known problems from trying to board planes. Staff at shops selling bottled water in shops after you go through security don't bother telling you to keep a receipt. Unless you have a receipt, the bottle will be confiscated and you won't have your safe bottled water on the plane. Lots of shops. Prices seemed ok. Airport is just way too crowded and chaotic.



NAIROBI JKIA AIRPORT customer review :  1 October 2013 by Geoffrey Pierson    (USA)

Rating : 7/10

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Recommended

Arrived from London on Sep 4 on BA at 9.20 pm. Out of the aircraft quickly and through immigration in five minutes and on the street waiting for our pre-scheduled driver in less than 20 minutes. The next morning for an 8.15 am departure we arrived at 5.30 am, fearing the worst. Again, efficient and smooth processing. The result, we spent more than two hours in the departure tent (which had wifi!) and were bussed to our Kenya Airways flight for an on-time departure. Quite amazing after all the stories.



NAIROBI JKIA AIRPORT customer review :  27 August 2013 by Anders Pedersen    (Denmark)

Rating : 3/10

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Recommended

The Airport burnt down earlier this month. Immigration and transfer are major constraints. No apron, one has to walk from terminal to aircraft's. No lounges. The airport is full of temporary surprises and mediocre or missing installations, signage, toilets. Queuing up in lines as check in is semi-manual. Many pax miss flights due to poor or incomplete announcements. Lots of delays. Domestic uses cargo building. Luggage handed out one by one or are picked by pax from trolleys. One has to inquire about flights and crosscheck info on departures and arrivals all the time. The airport is a mess, but somehow there is a system and with a co-operative attitude things are working - even without service being functioning. Staff are kind and often allow people to rebook tickets as many misses flights.



NAIROBI JKIA AIRPORT customer review :  29 July 2013 by G Owen    (UK)

Rating : 1/10

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Recommended

Just returned from a business trip and had the misfortune of having to pass through this airport. The security at the entrance nearly caused me to miss my flight to AMS and the priority entrance is frankly laughable. Once I managed to push my way through to the check-in desk the shambles continues with poor signs, unhelpful staff and no shop to buy a bottle of water in the cattle market in sight. The only redeeming feature was the friendly immigration staff but once past this the gate is also a shambles. Avoid if you can but if that's not possible my advice would be to allow a minimum of 3 hours before your departure!



NAIROBI JKIA AIRPORT customer review :  21 July 2013 by W Pechler    (Netherlands)

Rating : 8/10

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Recommended

Flew domestic from Nairobi to Mombasa on September 2nd, 2012. Both security checks and check-in went reasonably fast, staff was not unfriendly, airport was reasonably clean and screens with flight times were updated regularly. Clean toilets, free wireless Internet (of fairly good speed) and some power sockets to charge your laptop or phone. Prices in restaurant were low but I suspect that's only because domestic flights are used mostly by Kenyans. No ceiling fans, or fans in general, and during the afternoon it got hotter and stuffier by the minute. All in all, certainly not the worst place to spend 4.5 hours (3 hour delay).



NAIROBI JKIA AIRPORT customer review :  8 July 2013 by M Koeleman    (South Africa)

Rating : 1/10

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Recommended

Terrible airport. There are at least 3 terminals and you need to check the big signs outside the airport (upon approach) for your airline name to make sure you go to the right terminal. Feels like no changes have been made to the airport since it was built, with no proper signage once inside the terminal. Luggage scanners are at the entrance to the terminal, so you may have a problem if you just want to see off someone to actually get into the terminal. We were in unit (terminal) 1 - SAA to Johannesburg. Arrived 4 hours prior to flight departure. Check-in opened at 3 non-descript desks three hours prior to departure. There was a bag wrap service (thankfully), which you can haggle on in respect of the price. There were also some self-service check-in counters, which some people used. There were not a lot of people in front of us in the queue, yet it still took half an hour just to drop the bags (even though we checked in online, there was no dedicated bag-drop desk). There isn't even a small kiosk where one can buy water / coffee (never mind a coffee shop) before going through passport control. One very friendly staff member at passport control, however.



NAIROBI JKIA AIRPORT customer review :  6 May 2013 by M Kemp    (UK)

Rating : 0/10

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Recommended

I'm recently back from a business trip to Kenya. This airport is poor. Arrival required trekking across the tarmac before entering a noisy, hot and crowded 70s style concrete corridor where departing/arriving passengers are in the same place. Long immigration lines and grumpy staff. Make sure you know what you're doing when you exit baggage claim as the public area can be rather threatening. For departure expect queuing just to get inside, immigration again very slow and miserable. This airport has few decent shops or facilities; the Java house coffee bar is OK, otherwise it's mostly curios, T-shirts and duty free alcohol. Toilets were clean but old and no TP! Overall, it's very out-dated and overcrowded and makes a terrible first impression for Kenya.



NAIROBI JKIA AIRPORT customer review :  21 March 2013 by V Ahidyn    (USA)

Rating : 5/10

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Recommended

Nairobi International airport really needs some improvement. It is clean, friendly personnel. I forgot my wallet at the Immigration desk, and an hour later it was waiting for me. Nice staff at customs. The stores look like a Neighbourhood shopping area. The government should be paying more attention this. This is the first impression of the country.



NAIROBI JKIA AIRPORT customer review :  22 February 2013 by A Gee    (USA)

Rating : 7/10

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Recommended

Landed safely and my bags were there. An airport is just a means for me to enter and exit a country. Got my visa easily, staff at customs were friendly. I've flown into most of the superhubs in the USA, Europe and Asia, and this was just fine. We'll see how it is on the way out as I am still in Kenya.



NAIROBI JKIA AIRPORT customer review :  17 January 2013 by V Richardson    (UK)

Rating : 0/10

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Recommended

This is an airport to avoid if possible. Supposedly an international one! We have just returned today after flying Nairobi - London. Talk about chaotic, they don't know how to organize an orderly boarding of passengers and I suggest that they send one of the officials to London to see how it should be done! I felt as though we were herded like cattle and to add insult to injury we ended up going down scaffold type stairs outside to get to the tarmac and had to walk across (outside) wet, puddle strewn ground to get to our aircraft, a Boeing 777, and go up steps to get into it. We assumed something had broken down but no explanation or apology was given. The facilities at the airport are poor, many, many duty free alcohol and perfume and gift shops but no pharmacy or nice refreshment areas. Just one long corridor of the above with a few hard seats along the side.



NAIROBI JKIA AIRPORT customer review :  20 September 2012 by A Helfrick    (USA)

Rating : 3/10

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Recommended

Pretty basic and small for an international airport. We arrived around 16.30 after a safari for our BA flight that left around 23.40. There is security with a baggage x-ray as you enter the terminal so there are lines out on the sidewalk waiting to get in. No computers in the bush so we had get our boarding pass at the ticket counter. BA said the counter opens at 17.00, the counter people checking in another flight said 18.00, they finally opened around 18.30. From everything I've read about NBO we had previously decided to pay the $30 per person and go to the first class lounge near gate 6. Glad we did as all the limited seating near the gates is hard plastic and nothing was available after about 20.00. I've read where some people say to kill time by going to the Java Coffee House but there where no seats available when I was wandering around at about 2000. Lots of gift shops that all appeared to be selling pretty much the same things. The lounge has soft leather chairs, TV, WI-FI, lots of different hard liquor, beer and soft drinks. Also pre wrapped small sandwiches, chips etc, all self serve The $30 is for 3 hours but we were there around 4-4 1/2 hours and no one asked for more money. They take credit cards. If you're going to be at the airport more than a couple of hours I highly recommend the lounge.



NAIROBI JKIA AIRPORT customer review :  9 February 2012 by Ashraf Hoque    (Bangladesh)

Rating : 2/10

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Recommended

Interior is more of a middle class shopping centre rather than an airport. Air coolers are not good, toilets are okay but should be much cleaner. Airport security authority walk around and question passengers which is disturbing. Okay to stay for a short transit but if the layover time is high then the stay becomes boring as the facilities are poor.



NAIROBI JKIA AIRPORT customer review :  23 September 2011 by S Heath   (UK)

Customer Rating :  3/5

3 Star Rating   

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It's not up to the standards of superhubs, and could do with a new international terminal. Basically its straight out of the 1960s so not that well laid out. The two main problems are having to queue outside to get past the first security check and having to queue twice more for a long check-in, and two more security scans at the gate. It really needs a layout change - so you can be scanned just once on entering the secure passenger only area. Duty free shops, well they sell the same as elsewhere in the world, just without hi power arc lighting and glossy shelves. I agree the main problem is the lack of seating and the fact it feels a bit cramped. I've always managed to get a seat and try to arrive not too early, but with enough time to get through all the checks. Arriving - they need more immigration staff, last two times I've come in has been a long wait of an hour getting off the plane to walking through to the meeting point.


NAIROBI JKIA AIRPORT customer review :  20 September 2011 by Joel Thompson   (UK)

Customer Rating :  2/5

2 Star Rating   

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I've used JKIA on several occasions to and from European and American destinations. It is certainly well below par by international hub standards and about average as far as African airports go. The building layout from entrance to the gates is strange, flyers are squeezed into a donut style waiting area which combines seating, gates and duty free shops. There is no wifi. On the plus, I've found the staff to be helpful, particularly the baggage lost department who dealt with my missing luggage efficiently. I've also never experienced long queues or delays. Look out for the non-descript forex booth which will change your money at excellent rates, a welcome find in an international hub.


NAIROBI JKIA AIRPORT customer review :  14 September 2011 by S Bent   (UK)

Customer Rating :  2/5

2 Star Rating   

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Our recent experience of this airport was nothing short of horrendous. Having arrived in plenty of time the queue to enter was 100 yards long with only one x-ray machine in operation. By the time we got through check-in and immigration we had waited in queues for over 2 hrs and had lost the will to live. The bad tasting icing on the cake were the 3 flights of stairs up to the Kenya Airways Business Class Lounge after we had negotiated our way past numerous sleeping bodies all over the floor. All in all an awful experience from start to finish.


NAIROBI JKIA AIRPORT customer review :  12 September 2011 by S Wronsley   (Tanzania)

Customer Rating :  4/5

4 Star Rating   

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As African airports go its not bad at all, I wouldn't spend hours there though without going to the lounge and paying that bit extra. Duty Free is not worth the effort, staff are friendly if you take the time to greet them, just remember not all of them speak English. If you need help speak to a Tradewinds employee.


NAIROBI JKIA AIRPORT customer review :  23 August 2011 by Bill Bott   (USA)

Customer Rating :  2/5

2 Star Rating   

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For an international hub this is a poor example of what can be done. It features cramped spaces and inadequate seating. The washrooms are located up flights of stairs, not helpful for disabled passengers. There are few overpriced food outlets. There are no full restaurant facilities for transit and departing passengers, just a pair of snack bars. The airport features expensive and shabby duty free shops staffed mainly by bored assistants selling mainly the same items.


NAIROBI JKIA AIRPORT customer review :  25 July 2011 by A Kumar   (UK)

Customer Rating :  1/5

1 Star Rating   

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One of the worst international hub airports in the world and I travel at least twice a month worldwide. Staff completely uninterested and uninformed, very cramped spaces, filthy, smelly toilets, very few and overpriced food outlets and very expensive and shabby duty free shops. Business class lounges are the worst I have encountered.


NAIROBI JKIA AIRPORT customer review :  12 July 2011 by Jessica McTavish   (UK)

Customer Rating :  1/5

1 Star Rating   

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Truly a nightmare experience. I've had the misfortune to spend hours there in 2006 and 2011. Inadequate seating; dingy lighting; dreadful shops staffed by bored assistants; over proliferation of officials who appear to do nothing but chat with each other; pointless excess of X ray machines; just 2 cafes with excruciatingly slow service. You get the picture, truly dire. I've been to many airports all over the world, why is Kenya so dire? From your first moments queuing for a $50 visa to your last stumbling in a line to get on the airline.


NAIROBI JKIA AIRPORT customer review :  27 June 2011 by E Berry   (UK)

Customer Rating :  3/5

3 Star Rating   

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I have just had a 6-hour wait in transit at this airport and was glad I did not read the earlier comments in advance! I did not find it that bad. Concerning seating, there were rows and rows of chairs up near the cafeteria at Gate 14 and they were mostly empty. The cafeteria was fine, it sells a good choice of hot food as well as cold (somebody said there was no hot food) and all kinds of drinks, soft, alcoholic and hot - the only problem was that it is hard to get a seat there as people just stay there, they do not move away when they have finished eating. I guess I was lucky as my flights left on time on both outward and return journeys, otherwise I might have had more problems. Anyway, there is a brand new terminal under construction so things should improve.


NAIROBI JKIA AIRPORT customer review :  21 April 2010 by Jonathan Beard   (Canada)

Customer Rating :  2/5

2 Star Rating   

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This is a disappointing airport given that it is a key transportation hub for eastern Africa. I had flights from here to Kigali, Cairo, and Mobassa. On my Kigali flight the the luggage belts were not functioning, so for the first time at any of the airports I have ever flown from I was asked to place my own luggage on to the main luggage belt that was the only one functioning. This airport lacks proper seating for passengers unless you like sitting on the floor. The tiny washrooms are located up a flight of stairs - very helpful for disabled passengers - during my visit only one of the two toilets was functioning. They do have several good bookstores where you can pick up books - unfortunately because they have frequent power outages here, you may not be able to read them. There are several good cafes serving coffee which will at least allow you to sit down. Public WiFi is available. Strangely, if you arrive in Nairobi you will often pass through the immigration area more quickly if you need to buy a visa, then if you have a visa already. Airport lounge does accept Priority Pass cards and provides a place to relax if you end up waiting for delayed flights or are waiting for flights.


NAIROBI JKIA AIRPORT customer review :  1 March 2010 by J Tydeman   (UK)

Customer Rating :  1/5

1 Star Rating   

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This airport is far too small for the number of passengers, there is very little air conditioning, the shops all sell the same stuff, so really there is only one shop in effect, and it is impossible to buy hot food anywhere. The staff are mostly fairly unhelpful and the toilets are a disgrace. We had a long wait here on our way back from Tanzania and I would recommend avoiding it at all costs.


NAIROBI JKIA AIRPORT customer review : 26 December 2009 by Paul Muggleton

Customer Rating : 1/5

1 Star Rating

Had the misfortune to have to spend 12 hours at this airport from 1300 on 23/12/09 to 01:00 on 24/12/09 due to a missed connection. There is a dire lack of facilities. Duty free shopping is OK if you are only there for an hour or so - some competitive deals on spirits - but too many shops selling the same type of item. The main problem is the lack of comfortable seating for passengers with a long stay in the terminal. No restaurant facilities, just a bar and a snack bar, both overcrowded. Discovered that you can pay $20 for 3 hours ( negotiate if you need longer) access to a first class lounge with comfortable seating, drinks and snacks, located near Gate 6. I would recommend this option!


NAIROBI JKIA AIRPORT customer review : 20 December 2009 by Ian Bromley

Customer Rating : 1/5

1 Star Rating

In transit twice in two weeks. Never again. Old, broken down, no facilities just a buss station with lots of duty free shops selling tatty souvenirs & booze. My second transit was due to be 4 hours bout turned into a 18 hour nightmare because the runway lights went down & my flight was cancelled. Then I was left to fend for myself by Kenyan Airways which would not even provide a glass of water for passengers on this flight, apparently not their problem as the fault is Kenya Airports Authority, but not their problem as they did not cancel the flight. Had to try & sit on the floor because no seating available. No one on information desks had any information but there were hundreds of KQ & KAA staff and others wandering around, what do they do? Stay away from this place it can be a pleasure to no one.


NAIROBI JKIA AIRPORT review : 20 November 2009 : by O Bennett

Customer Rating : 1/5

1 Star Rating

Arrived at NBO on night of 1 November to depart for London only to find the airport in semi- darkness. It took 90 minutes to dispose of my bag, having already checked in on-line and queuing for the business class counter. Next to this line was one headed 'Fast Bag Drop' which was pretty ironic since that queue was barely moving at all. Just as I handed my passport at the immigration desk all the lights went out and this, supposedly the leading airport in East Africa, was plunged into complete darkness. Once the lights partially came on again I tried to proceed to the BA lounge only to find the stairs leading to it in such darkness that it was impossible to see anything at all. So went to the gate, to sit on the floor like so many given the limited seating. On returning to NBO on 14 November, I was interested to see that - as others have said - the immigration queue for those without visas proceeded faster than for those holding visas. But it didn't matter given the wait for luggage that was going - slowly - through a single xray machine with a resultant long delay even for baggage labelled 'priority'. This airport is truly a disaster for Kenya's tourism and is worse now than it was 15 or more years ago.


NAIROBI JKIA AIRPORT review : 5 November 2009 : by M Anderson

Customer Rating : 1/5

1 Star Rating

A truly awful airport and a nightmare for the disabled traveller. We passed through here with a 3hr wait to LHR at the end of October 2009 and it was the worst terminal I have ever used. Dirty, smelly and hot, no-where comfortable for my husband to sit beside me and no disabled toilet to be found. In the end I made my way to the tiny ladies toilet, only one sink was working and the toilets needed a good clean. Terrible arrogant unhelpful staff even in the poor shops and no decent food or drink available. Porter was almost an hour late coming to push my wheelchair to the departure bay which was so full there was hardly even any standing room. I would return to Kenya but not until they do something about the airport, I felt drained, dirty and harrased by the time I got on my plane.


NAIROBI JKIA AIRPORT review : 4 November 2009 : by P Boyle

Customer Rating : 1/5

1 Star Rating

My wife and 2 year old son arrived in transit to Harare with Kenya Airways and found their connecting flight had been cancelled after a 3 hour wait. The staff were very unhelpful and would not give help retrieving a bag required for overnight stay or with immigration forms which had to be completed so as to enter Kenya for their hotel. My wife has found the whole experience very distressing as travelling with a 2 year old isn't easy at the best of times. After I made numerous phone calls to the airport from the UK she was finally given some assistance after around 5 hours. Certainly not what you would expect from a so called International Airport.


NAIROBI JKIA AIRPORT review : 15 September 2009 : by J Moore

Customer Rating : 3/5

3 Star Rating

It is interesting reading the comments of passengers passing through Jomo Kennatta airport, the most talked of item is the lack of seating, which is true, the story I heard was that the chairs were removed after the attack on Nairobi with bombs, so all the chairs were removed so that nothing could be left there. I have been visiting Kenya since 1970 and in that time the only thing that has vastly improved at both Nairobi and Mombasa airports is the toilets, they were for years truly a no go area, at times needing far more than flip flops to even approach, but now someone has really sorted that problem out and I have found the loos' to be better than most of the public ones in the UK, and I would like to congratulate them on that, also the shops are very modern but seats would be better appreciated. The airport is supposed to be being upgraded with another floor being added, but this seems to be taking a long time. The best tip I would give to anyone who knows they will need to spend more than 3 hours at JK is to sign up for priority pass this will give you access to the lounges at airports across the world, including Kenya where you will have at least a comfortable place to sit and drinks and food are included so when you think how much you can fork out for food and drink at an airport this doesn't seem like an extravagant option. Lounges in 'modern' countries are of a high standard with food to match, but places like Kenya are not quite on a par, sandwiches being the most common item for eats, but they usually have at least one pc with internet connection and toilets with no queues, and you can come and go as you please. My usual wait at Nairobi has been 8+ hours and part of that is in the check in area as my flight usually arrives 3 to 4 hours before check in opens and there is nothing in that area to aid your wait at all. Always make sure you have filled out a departure form before heading for check in, they love their forms, I think they all end up in the waste bin as I really can't see anyone wanting to file them but what do I know.


NAIROBI JKIA AIRPORT review : 16 May 2009 : by K Weimar

Customer Rating : 3/5

3 Star Rating

Jomo Kenyatta International is about what you would expect in a developing country. I usually arrive without a visa and buy one when I get there. I've found that I get through the line a lot quicker than when I had arranged a visa in advance. While friends have had bags delayed, I never have, and that is a problem with the airline, not the airport. If you have a long layover during the day, you could try to arrange a driver in advance to take you to the Nairobi Game park. Traffic mid-day is not bad. Morning and evening are horrendous. Flying out is a challenge, no doubt. you have to go through one security go get into the terminal, and you cant get in without a ticket or at least an itinerary. That's a pain. There will be 3 or 4 747 leaving at the same time, so there are huge crowds trying to check in. You could go early to beat the rush, but then you are stuck in the worlds most boring airport with few places to sit (as noted) and limited options for food (thank god for Java House!). Its grim, and its dingy because its old but its actually pretty clean. A new airport would be a great thing for Kenya and the region.


NAIROBI JKIA AIRPORT review : 8 April 2009 : by David Hilbish

Customer Rating : 2/5

2 Star Rating

As mentioned many times there is a drastic lack of seating in the airport and at the gates. The lounges are about what I expected and offer a bit of relief from the crowds. Poorly lit, little to do to occupy time, a bit of a dirty feeling. We had our bags x-rayed 4 separate times prior to boarding the plane which was actually a good feeling. All an all a very unpleasant experience.


NAIROBI JKIA AIRPORT review : 19 September 2008 : by André Krummacher

Customer Rating : 2/5

2 Star Rating

I use JKIA at least twice a month. Not a very pleasant airport - as I am a frequent flyer I usually head directly to the lounge as there is not much to do. There are a number of duty free shops but they all offer more or less the same (they all belong to the same 3 companies). It needs to be noted that alcohol is quite cheap in those shops though. There is no proper restaurant, only 3 cafeterias offering snacks. The best place to eat is probably Java House at Gate 14 which has quite good food. The biggest problem, as highlighted by so many others, is seating. For such a big airport there is absolutely insufficient seating. Also, boarding gates much too small to seat people boarding big planes (i.e. with more than 120 seats).


NAIROBI JKIA AIRPORT review : 9 September 2008 : by D Shah

Customer Rating : 2/5

2 Star Rating

Jomo Kenyatta International Airport is in dire need of a face-lift. As I approached the airport staff upon disembarking from the plane, the lights along the corridor were glum and a sombre mood existed in terms of passenger variety especially with the lack of proper seating, signs and most importantly modesty and flare with which airports are supposed to define a country. Security is quite good but the luggage conveyors need to be quickly fed and this suggests to me that there is a boardroom feud amongst luggage handlers or something similar as to which a huge air of discontent lies with this airport's workers. To my knowledge, this airport generates more than 2.5million passengers annually and it has a vital geographic location which serves African routes very well. Surely, improve the airport in terms of appeal and efficiency.


NAIROBI JKIA AIRPORT review : 6 September 2008 : by P Dier

Customer Rating : 2/5

2 Star Rating

In transit from LHR to EBB and return, the most startling thing to find is the lack of seats. Why not put more seats in the airport?!! There were people strewn all over the place. I even came across twenty men lying half asleep on the floor, some covered in blankets, others not. In the transit lounge, we debated whether a pile of bedding material had someone cocooned inside. In the end, to our surprise, there was. Jomo Kenyatta appears to be a strange 1960s building which is need of an upgrade, and seating. Not impressed and poor in comparison to Entebbe.


NAIROBI JKIA AIRPORT review : 5 September 2008 : by Jonathan Beard

Customer Rating : 2/5

2 Star Rating

I have travelled to Nairobi and used this airport several times. I would add the following warning to those arriving from Egypt or Europe. Be prepared for your bags not to be on your flight. The airport was filled with hundreds of bags chained together from passengers on previous flights. What is more is that the airline will not deliver your bag to your hotel, you must waste time and money to go to the airport and pick it up hoping that it has arrived on the next flight. If flying into Nairobi pack extra clothes in your carry on. The clue that this is a major problem is that the lost luggage counter had five staff and only one stapler.


NAIROBI JKIA AIRPORT review : 2 September 2008 : by M Harrison

Customer Rating : 2/5

2 Star Rating

The arrangements for security in International Departures mean that passengers who have passed through electronic screening and then buy water or duty free alcohol airside are still very likely to have this confiscated at a second security at the departure gates unless they can produce their receipts for the purchase. No airport signs or verbal warnings from shopkeepers alert passengers to this. This leads to a considerable stockpile of water and alcohol, the destination of which is unclear, while passengers dehydrate in departure lounges which are too small for the planes which they serve.


NAIROBI JKIA AIRPORT review : 15 July 2008 : by Harold Bush

Customer Rating : 2/5

2 Star Rating

I queued for 45 minutes just to get into the terminal; the attendant dealing with the queue kept letting Kenyan nationals in front of the queue, while there was no one at the receiving end of the screening machine to help passengers. Immigration control was quick. Sadly, the airport facilities are very limited with hardly any seats, but lots of shops. It looks really like a shopping centre. Annoyingly, my BA flight was meant to leave (and left) at 2345 but the screens indicated it was departing at 2320. Having queued for such a long time just to get into the terminal I had no option but to go straight to the special area for BA passengers, after passing through two more layers of security. Extraordinary! This airport needs a serious facelift and more consideration for passengers.


NAIROBI JKIA AIRPORT review : 11 May 2008 : by Noel Dass

Customer Rating : 2/5

2 Star Rating

JKIA is not the most modern airport in the world. It serves its purpose fairly well but time spent there can be extremely frustrating. Baggage claim at the international terminal is a joke. There are 4 or 5 conveyor belts with TV screens that are supposed to tell you which flight's bags it's handling. Instead, it only displays numbers and one has to go from belt to belt to try to figure out which one has your bags! Immigration is fast and friendly. Security is okay, not as cumbersome as some other airports. Transportation from the airport can be an ordeal. The "authorized desk" for taxis is a joke at best. The "standard prices" listed are grossly inflated and one should be prepared to bargain and argue to bring the prices down. It's best to try to get a rough idea of the fare to your destination ahead of time from friends or hotels. Never accept the response that "it's the standard price since this year" - that's absolute rot. Traffic from JKIA to Nairobi City is an absolute nightmare - as is the case with Nairobi traffic.


Nairobi JKIA Airport review by Andrew Reid

17 January 2008   Customer Rating : 2 Star Rating

My first experience of Jomo Kenyatta. It was fine for check-in, security checks, immigration etc but terrible gate facilities. Hardly any chairs in the main concourse, and then quite crowded at the gate itself. For both flight legs we had to walk across the tarmac a few hundred metres to board/disembark the plane. They have air bridges but either they were all in use or they chose not to use them. With 2 small kids it was pretty trying really.

Nairobi JKIA Airport review by E Rowlands

9 January 2008   Customer Rating : 3 Star Rating

I pass through Nairobi from time to time. It is difficult to get information such as what gate to go to for ongoing flight. Also Gate 6 is an abomination. I once waited in line for 2.5 hours there for my ongoing boarding card - folks were missing their flights because of the wait. However - the staff are friendly and helpful once you can get hold of someone who knows. For folks with a long in airport wait for ongoing flights its wise to book into one of the special lounges. The restaurant on floor 5 is good. By the way - if you have to wait for a connecting flight you won't get a meal voucher unless you ask for it, that is if your flight qualifies for one. The airport is too small for the amount of traffic it now gets.

Nairobi Airport review by Jim Wood

15 August 2007   Customer Rating : 3 Star Rating

I have traveled into and out of Kenyatta over the past 4 years and have found the experience palatable. They try but the best thing is not too spend too much time there. Not modern by any means; shops are plentiful but tend to be limited to liquor (including Tusker!), chocolate and tea and coffee. Food has improved. It can be crowded for evening departures. The lines to get in can be long, especially for evening flights, so allow yourself 3-4 hours. Once past ticketing (everyone has to check in at the ticket counter), it fairly fast. Immigration and customs are quick and friendly. Remember that rush hour in Nairobi runs from 8-10 in the morning and 4-8 in the evening and traffic is VERY congested on the way to and from Kenyatta. I would be close to the airport if I have a flight anywhere close to rush hour. Any little thing can bring traffic to a halt and add hours (yes, hours) to the trip. Oh, visas can be purchased for the regular price at the airport. Very convenient and quite fast in my experience.

Nairobi Airport review by Pierre Leblache

3 July 2007   Customer Rating : 3 Star Rating

The Nairobi National Park is within 20 mnts drive of the airport, opens at 5.15 AM to 5 or 6 PM and can provide very nice views of wild animals, from baboons and gazelles to lions and giraffes. The problem is whom to go with and at what time. Do not go with touts or soliciting drivers (VERY dangerous, anything can happen as you'll be alone on thousands of acres). If you cannot arrange ahead for a professional guide to meet your flight, go to the Kenatco window outside customs, rent a taxi by the hour, 20$/hr plus entrance fees and tip should be accepted). Just be aware that you'll need a visa and you'll pay the airport tax. Also, while dawn and dusk are very good, there is little to see during the day, everything sleeps. Without an experienced guide, you anyway most likely won't see anything dramatic. And it will be hot. Take water.

Nairobi Airport review by S Abs

30 June 2007   Customer Rating : n/a

Bernd Olssen below mentioned paying 10 euros to use a nicer airport lounge at Nairobi airport - I have a 10 hour stop (eek) - does anyone know about this option as the KLM Transit lounge is pretty uncomfortable. Is there anywhere to go for a walk outside or is that out of the question?

Nairobi Airport review by Ingvar Backéus

22 January 2007   Customer Rating : n/a

There is already a lot of information about NBO here. On the good side: good shops and cafés; usually short queues at check in and passport control. On the poor side: very poor information on flights as the screens do not work. I could add an advice for those who intend to buy a visa at the airport: download the form from the internet and have it ready before arrival. You will then be at the counter before the huge crowd of people who are still busy filling in the forms. If you are not among the first in the queue, it may take a considerable time to get through. Another advice for those who need to take a taxi: Do not listen to the guys who promise you cheap price. If you want a reliable taxi (and reliable driver), go to the left after you have passed the doors beyond the customs desks. After som 20-30 m you will find a roundish kiosk in the middle of the corridor. There you can book a taxi and pay at the counter against a receipt, usually cheaper than those offering "cheap price".

Nairobi Airport review by Norman Jacobs

19 January 2007

I was somewhat dismayed by the lack of information displayed. The departure screens were blank and even the screens at each individual terminal were blank. To find out any information you had to go and find someone to ask. The departure lounges are quite small as well which made life a bit uncomfortable when our flight was delayed. Also there were no announcements regarding the delay to our flight. No information about why or when it might leave. Apart from that the airport was ok. Plenty of retail outlets and places to buy food etc. But they really could do with being a bit more informative.





 


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