Naples Airport Passenger Reviews and Naples Airport Traveller Reports
Naples Airport customer review : 11 October 2012 by Giovanni Iannuzzi (Italy)|
Rating : 9/10
I have been using Naples airport at least once a week for the last three years and the experience gets better and
better. The check in area is bright and spacious, security lanes fairly quick - if you are eligible there are also
Fast Track Lanes now. Airside there is a good choice of shops and bars with good reasonable prices. Business Lounges
are now open as well and a new passenger lounge with leather sofas has been finalized Only downside is having to use
buses for most of departing flights. Airbridges are used for a few Domestic Departures only.
Naples Airport customer review : 17 July 2012 by Alastair Finch (UK)|
Rating : 7/10
Flew in with Thomson and herded into old hangar type building, terminal two not air-conditioned, baggage
took a while. We were warned on coming back that though terminal one is new the land site part is very
cramped and coaches had to wait in turn and let in one at a time. We were held at terminal two until we
could move. We had to wait about 20 minutes, the check in queue was well managed by Thomson. Airside
facilities were much better, plenty of food outlets and seating, shops very expensive however apart from wait
getting in not too bad. One set of toilets were poor with multiple overflowing urinals.
Naples Airport customer review : 29 May 2012 by J Henson (UK)|
Rating : 8/10
Used Naples Airport on the afternoon of Sunday 27 May for a flight to London Gatwick. Check-in area seemed
very busy but queues all seemed relatively short. Security was very quick (we were through the normal
channel in less than 5 minutes). Good selection of shops and places to eat, although no English language
newspapers were left for sale. Places to eat had decent food at reasonable prices for an airport. Some
excellent seating areas with leather sofas and lamps - more like a hotel lobby than an airport. Only major
criticism is that there does not seem to be any airbridges so you are taken to the aircraft by bus, irrespective
of distance which prohibits airline priority boarding etc.
Naples Airport customer review : 26 June 2011 by F Hasek (Australia)
Customer Rating : 2/5
The airport has a new feel but a lousy attitude land side. On arrival the bags for such a small airport took about 45
mins to turn up. Interestingly a friend arriving a few days later had someone rummage throughout their bag, and
was advised by the hotel in Capri that this was "normal" for Naples airport. Upon my departure I tried to check
my bag through to Sydney whereupon the clerk tried to limit any liability to check the bag in, and then tried to find
any excuse not to do so. Whilst waiting for the flight I had a child begging inside the airport and a man accosting
me to sell socks out of a plastic bag. The land side staff in the restaurant also seemed to be enjoying their lunch
break as I waited by the grill for 10 mins and no one turned up. The design of the airport seems to have had the
bus drivers' union in mind as there are no air bridges for a terminal constructed 10 yrs ago. Needless to say, even
if the airplane is 20m from the gate, you still take a bus. That said security checks were quick and simple.
Naples Airport customer review : 20 June 2011 by Kevin Tunnicliffe (UK)
Customer Rating : 2/5
On landing the queues for immigration moved quickly. The same cannot be said for baggage reclaim.
It took almost 30 mins from arriving in the hall for our bags to get to the belt. On leaving, the
security staff were courteous and all scanners were in operation so the process was over in moments.
Having passed through security we found what we thought was the main departures area with a couple of
shops and a cafe which was inundated with people wanting to buy drinks and food. The system was chaotic
and staff spoke little or no English. Seating was woefully inadequate. It was not signposted and we did
not find out until it was too late that there were more shops and bar/dining opportunities adjacent to
the departure gates with adequate seating! Excellent clean toilet facilities throughout. Outside the airport
is utter chaos for both arriving and departing passengers.
Naples Airport review : 16 October 2008 : by Matt Ray
Customer Rating : 3/5
Lovely airport to fly into. Get a window seat. Just gorgeous. The airport itself is less
gorgeous, but it quite sufficient and the bus to the port to go to Capri, as we did is very easy.
Take the bus as driving (or even taking a cab in some cases) is taking your life in your hands.
Naples Airport review : 7 October 2008 : by Martin Hampson
Customer Rating : 5/5
Naples - a 40 hour delay at Naples shows all weaknesses of an airport. The sole surviving memory of
the airport you would think was hatred of the place, but ours was of the superb Naples airport
staff. There were no Thomson reps available but three of the terminal staff kept the baying crowds
informed and were helpful, patient and caring. What a revelation I personally have not had this
level of service at any other airport.
Naples Airport review by Quoc Tran
27 November 2006 Customer Rating : n/a
NAP is a mixed experience: confusing for arrivals but pleasant for
departures. There aren't any jetbridges, so you'll be bussed to or from
the terminal, even if the aircraft is parked only ten meters away!
Arrival is quick but it is a little confusing to find the right bus
stop. Two lines go to the city: Line 3S, which costs 1€ but never came,
and the Alibus bus, which costs 3€ and tends to leave whenever it wants
and not according to a fixed schedule. It is a short drive to the city,
though. On departure check-in for Alitalia was quick although
unfriendly, but I noticed long queues for Easyjet and HLX flights. The
departure lounge is crowded, so it is better to wait landside and go to
the restaurants and waiting area on the 1st floor. Security control is
quick and efficient. And the whole airport including the lavatories is
very clean, which is a complete difference to the city centre!
review by Ned Hopkins
27 October 2006
Check-in at NAP was a nightmare -- at least for EasyJet. The counter
opened 20 minutes after it was scheduled to. At first only one counter
was open. When a second opened there was a mad rush from the line at the
first one into the line for the second. Security was not particularly
tight. The rental car return area is a fair distance from the terminal,
with frequent shuttles that negotiate the notorious Naples traffic very
by John Doe
Arriving in Capodichino is a quick and easy matter. Just a couple of steps and you're
outside the building and basically in the middle of the town. There's a selection of car rentals in the arrival hall but it takes ages to actually
get the keys and papers if there are more than two people in the queue. Getting to the car
eventually is another interesting experience as the AVIS/SIxt/Hertz etc parking area is located far away
from the airport and there are no directions whatsoever where to go. It turned out there's a small
shuttle van (also without any discernable signs or labels) commuting between arrival hall and the
various parking lots. The drivers don't speak English (or any other language but Italian for that
matter) and cannot tell you where you're supposed to find your car. On departure you may find the checkin quite crowded but once through it leads to a
light and open lounge area with a number of shops and some fast food restaurants (Burgerking,
Autogrill). There's also a restaurant/cafe upstairs with nice view across the airport.
It seems to be common practice to transport passengers by bus to their designated
planes even if it's just 10 meters away.
by John Oram
NAP offers the traveller two experiences different for arriving and departing passengers. It is
perhaps a little disturbing that it is more pleasant to depart. On arrival there are no air bridges
and the arrivals hall is dim and busy. It reminded me of ALC 20 years ago; ALC has moved on. I would
not like to have seen the busy baggage claim busier. There was also some pretty insane crowding
towards a single exit from the terminal building itself - not strictly necessary as there were other
exits available such as the one to which we followed our driver. Departing NAP, 22 April, I
experienced a swift check-in, open early and was offered (didn't have to request) an exit row.
Airside, the departure lounge was light and airy with an excellent cafe/lounge which has a great
view. Crowding at the B gates of the departure area is caused as much as anything by the continuing
refusal of our government to sign the Schengen agreement - Schengen departures enjoyed more of the
light airy circulating area.
by J Rocke
We have recently flown in and out of Naples for a weekend break to Sorrento and found the airport to
be easy to use and a pleasant experience all round.
Planes disembark on the tarmac away from the terminal and you are bussed all of 50 feet to the
arrivals terminal. There is insufficient space to allow all passengers to wait inside the arrivals
terminal so the queue extends outside, ok if the weather is fine.
We only had hand luggage, but as we went through arrivals there were passengers from our flight
collecting baggage from the conveyors. Plenty of taxis outside to take you to the city centre and i
believe there is a limit of 12.50 euros for the fare. There is a bus terminal outside which is good
for travel to the City, port and along the Amalfi coast to Sorrento. The bar outside is expensive,
but no more than you would expect. Check-in on our return Sunday evening was easy with no queue,
although the BA flight to Gatwick was quite full. The restaurant/eating area upstairs was incredibly
good value with a reasonable range of foods from a Pizza/pasta place to BurgerKing and paninis
of course. If you are going to Sorrento, it is probably a good idea to go to the port and take the ferry.
The journey by bus or train is through some pretty grotty areas and does not really set you up for
the pleasure of central Sorrento.
by Lewis Miskell
19 August 2004
This airport is actually quite fun to use. A lot of improvements lately as it is under new management.
Very close ride to Plaza Garibaldi. You can almost
walk to it from there
by Marco Montella
10 October 2003
Small regional airport, not very well connected to Europe especially after Sabena, Swissair and
Olympic withdrew their services. The only main international links are with LGW, CDG, MUC and NCE.
Clean, very well connected to the city, wide choice of food and pleasant atmosphere... The biggest
feature of Capodichino, though, is the stunning view of the bay you get with Mt. Vesuvius and the
islands after take off
Naples Airport review by Marc Renau
3 September 2003
The airport has two nice and modern terminals with nice shops. The ground staff is efficient and
polite and the airport is very well served by public transportations and taxis to the city.
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