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Customer Review scoring : Naples Airport
4.0 Star Rating: Good
16 reviews

 



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Naples Airport customer review :  23 July 2013 by M Bell    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Travelled back through Naples airport with Thomson on 5th July, would not visit southern Italy again due to Naples airport. Kept in a queuing system on a bus for nearly 2 hours in tremendous heat.



Naples Airport customer review :  11 October 2012 by Giovanni Iannuzzi    (Italy)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

I have been using Naples airport at least once a week for the last three years and the experience gets better and better. The check in area is bright and spacious, security lanes fairly quick - if you are eligible there are also Fast Track Lanes now. Airside there is a good choice of shops and bars with good reasonable prices. Business Lounges are now open as well and a new passenger lounge with leather sofas has been finalized Only downside is having to use buses for most of departing flights. Airbridges are used for a few Domestic Departures only.



Naples Airport customer review :  17 July 2012 by Alastair Finch    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Flew in with Thomson and herded into old hangar type building, terminal two not air-conditioned, baggage took a while. We were warned on coming back that though terminal one is new the land site part is very cramped and coaches had to wait in turn and let in one at a time. We were held at terminal two until we could move. We had to wait about 20 minutes, the check in queue was well managed by Thomson. Airside facilities were much better, plenty of food outlets and seating, shops very expensive however apart from wait getting in not too bad. One set of toilets were poor with multiple overflowing urinals.



Naples Airport customer review :  29 May 2012 by J Henson    (UK)

Rating : 8/10

Queuing

Cleanliness

Facilities

Recommended

Used Naples Airport on the afternoon of Sunday 27 May for a flight to London Gatwick. Check-in area seemed very busy but queues all seemed relatively short. Security was very quick (we were through the normal channel in less than 5 minutes). Good selection of shops and places to eat, although no English language newspapers were left for sale. Places to eat had decent food at reasonable prices for an airport. Some excellent seating areas with leather sofas and lamps - more like a hotel lobby than an airport. Only major criticism is that there does not seem to be any airbridges so you are taken to the aircraft by bus, irrespective of distance which prohibits airline priority boarding etc.



Naples Airport customer review :  26 June 2011 by F Hasek   (Australia)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The airport has a new feel but a lousy attitude land side. On arrival the bags for such a small airport took about 45 mins to turn up. Interestingly a friend arriving a few days later had someone rummage throughout their bag, and was advised by the hotel in Capri that this was "normal" for Naples airport. Upon my departure I tried to check my bag through to Sydney whereupon the clerk tried to limit any liability to check the bag in, and then tried to find any excuse not to do so. Whilst waiting for the flight I had a child begging inside the airport and a man accosting me to sell socks out of a plastic bag. The land side staff in the restaurant also seemed to be enjoying their lunch break as I waited by the grill for 10 mins and no one turned up. The design of the airport seems to have had the bus drivers' union in mind as there are no air bridges for a terminal constructed 10 yrs ago. Needless to say, even if the airplane is 20m from the gate, you still take a bus. That said security checks were quick and simple.


Naples Airport customer review :  20 June 2011 by Kevin Tunnicliffe   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

On landing the queues for immigration moved quickly. The same cannot be said for baggage reclaim. It took almost 30 mins from arriving in the hall for our bags to get to the belt. On leaving, the security staff were courteous and all scanners were in operation so the process was over in moments. Having passed through security we found what we thought was the main departures area with a couple of shops and a cafe which was inundated with people wanting to buy drinks and food. The system was chaotic and staff spoke little or no English. Seating was woefully inadequate. It was not signposted and we did not find out until it was too late that there were more shops and bar/dining opportunities adjacent to the departure gates with adequate seating! Excellent clean toilet facilities throughout. Outside the airport is utter chaos for both arriving and departing passengers.


Naples Airport review : 16 October 2008 : by Matt Ray

Customer Rating :  3/5

3 Star Rating

Lovely airport to fly into. Get a window seat. Just gorgeous. The airport itself is less gorgeous, but it quite sufficient and the bus to the port to go to Capri, as we did is very easy. Take the bus as driving (or even taking a cab in some cases) is taking your life in your hands.


Naples Airport review : 7 October 2008 : by Martin Hampson

Customer Rating :  5/5

5 Star Rating

Naples - a 40 hour delay at Naples shows all weaknesses of an airport. The sole surviving memory of the airport you would think was hatred of the place, but ours was of the superb Naples airport staff. There were no Thomson reps available but three of the terminal staff kept the baying crowds informed and were helpful, patient and caring. What a revelation I personally have not had this level of service at any other airport.


Naples Airport review by Quoc Tran

27 November 2006   Customer Rating : n/a

NAP is a mixed experience: confusing for arrivals but pleasant for departures. There aren't any jetbridges, so you'll be bussed to or from the terminal, even if the aircraft is parked only ten meters away! Arrival is quick but it is a little confusing to find the right bus stop. Two lines go to the city: Line 3S, which costs 1€ but never came, and the Alibus bus, which costs 3€ and tends to leave whenever it wants and not according to a fixed schedule. It is a short drive to the city, though. On departure check-in for Alitalia was quick although unfriendly, but I noticed long queues for Easyjet and HLX flights. The departure lounge is crowded, so it is better to wait landside and go to the restaurants and waiting area on the 1st floor. Security control is quick and efficient. And the whole airport including the lavatories is very clean, which is a complete difference to the city centre!

Naples Airport review by Ned Hopkins

27 October 2006

Check-in at NAP was a nightmare -- at least for EasyJet. The counter opened 20 minutes after it was scheduled to. At first only one counter was open. When a second opened there was a mad rush from the line at the first one into the line for the second. Security was not particularly tight. The rental car return area is a fair distance from the terminal, with frequent shuttles that negotiate the notorious Naples traffic very well.

Naples Airport review by John Doe

29 August 2005

Arriving in Capodichino is a quick and easy matter. Just a couple of steps and you're outside the building and basically in the middle of the town. There's a selection of car rentals in the arrival hall but it takes ages to actually get the keys and papers if there are more than two people in the queue. Getting to the car eventually is another interesting experience as the AVIS/SIxt/Hertz etc parking area is located far away from the airport and there are no directions whatsoever where to go. It turned out there's a small shuttle van (also without any discernable signs or labels) commuting between arrival hall and the various parking lots. The drivers don't speak English (or any other language but Italian for that matter) and cannot tell you where you're supposed to find your car. On departure you may find the checkin quite crowded but once through it leads to a light and open lounge area with a number of shops and some fast food restaurants (Burgerking, Autogrill). There's also a restaurant/cafe upstairs with nice view across the airport. It seems to be common practice to transport passengers by bus to their designated planes even if it's just 10 meters away.

Naples Airport review by John Oram

21 April 2005

NAP offers the traveller two experiences different for arriving and departing passengers. It is perhaps a little disturbing that it is more pleasant to depart. On arrival there are no air bridges and the arrivals hall is dim and busy. It reminded me of ALC 20 years ago; ALC has moved on. I would not like to have seen the busy baggage claim busier. There was also some pretty insane crowding towards a single exit from the terminal building itself - not strictly necessary as there were other exits available such as the one to which we followed our driver. Departing NAP, 22 April, I experienced a swift check-in, open early and was offered (didn't have to request) an exit row. Airside, the departure lounge was light and airy with an excellent cafe/lounge which has a great view. Crowding at the B gates of the departure area is caused as much as anything by the continuing refusal of our government to sign the Schengen agreement - Schengen departures enjoyed more of the light airy circulating area.

Naples Airport review by J Rocke

21 April 2005

We have recently flown in and out of Naples for a weekend break to Sorrento and found the airport to be easy to use and a pleasant experience all round. Planes disembark on the tarmac away from the terminal and you are bussed all of 50 feet to the arrivals terminal. There is insufficient space to allow all passengers to wait inside the arrivals terminal so the queue extends outside, ok if the weather is fine. We only had hand luggage, but as we went through arrivals there were passengers from our flight collecting baggage from the conveyors. Plenty of taxis outside to take you to the city centre and i believe there is a limit of 12.50 euros for the fare. There is a bus terminal outside which is good for travel to the City, port and along the Amalfi coast to Sorrento. The bar outside is expensive, but no more than you would expect. Check-in on our return Sunday evening was easy with no queue, although the BA flight to Gatwick was quite full. The restaurant/eating area upstairs was incredibly good value with a reasonable range of foods from a Pizza/pasta place to BurgerKing and paninis of course. If you are going to Sorrento, it is probably a good idea to go to the port and take the ferry. The journey by bus or train is through some pretty grotty areas and does not really set you up for the pleasure of central Sorrento.

Naples Airport review by Lewis Miskell

19 August 2004

This airport is actually quite fun to use. A lot of improvements lately as it is under new management. Very close ride to Plaza Garibaldi. You can almost walk to it from there

Naples Airport review by Marco Montella

10 October 2003

Small regional airport, not very well connected to Europe especially after Sabena, Swissair and Olympic withdrew their services. The only main international links are with LGW, CDG, MUC and NCE. Clean, very well connected to the city, wide choice of food and pleasant atmosphere... The biggest feature of Capodichino, though, is the stunning view of the bay you get with Mt. Vesuvius and the islands after take off

Naples Airport review by Marc Renau

3 September 2003

The airport has two nice and modern terminals with nice shops. The ground staff is efficient and polite and the airport is very well served by public transportations and taxis to the city.









 


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