Milan Malpensa Airport Passenger Reviews and Milan Malpensa Airport Traveller Reports
MILAN MALPENSA AIRPORT review : 5
February 2009 : by Alistair Peckham
Customer Rating : 3/5
Arriving bags arrived fast for these historically bad airport for baggage handling. Checkin
and security fast and good. Improved massively since AZ left, and lets hope before any other
big airline swoops into MXP that MXP airport expands in it's infrastructure within the
airport. Let down was the new construction of short term parking and the new part of the
terminal which has out short term parking in an awkward place. And the toilets! Get them
sorted out - a disgrace!
MILAN MALPENSA AIRPORT review : 6
January 2009 : by Peter Cullen
Customer Rating : 2/5
I have used Terminal one 5-6 times in the past, as others have said, it has its shortcomings,
but I never felt it was too bad. Recently went to Terminal 2 for the first time: arrival not
bad, though getting on a bus when the terminal building was about 20 metres from the front of
the aircraft is a bit frustrating. Departing was considerably worse: security was quick,
though that was where the efficiency ended. Not enough seats and limited food facilities.
Worse followed though: we knew the flight was delayed by '45 minutes' (not the airport's
fault, it was foggy). We were then called to the gate about 30 minutes before 'departure' by
a message on the screens ; after about 20 minutes we were told that we were at the wrong gate
(and treated as if it was our fault) so, we all went to the right gate where we stood for
another 30 minutes before the aircraft arrived. We were then cleared to stand for a further
20 minutes before being allowed to board the aircraft, it eventually left the stand 90
minutes after the scheduled time. I am not complaining about the delay, bad weather in
January is a hazard of flying, but the airport must have known it was going to be much more
than 45 minutes late a couple of hours in advance, why did they not inform us? Also why did
they have 100 people just standing around for well over an hour, again they must have known -
we could have shared the sparse seating. When will airport managers treat passengers as
understanding human beings rather than units to be processed in ignorance whenever a problem
MILAN MALPENSA AIRPORT review : 10 December 2008 : by F Oegema
Customer Rating : 2/5
After Paris CDG Malpensa is the worst big airport in Europe, and it's slightly better than CDG only
because since Alitalia's demise it has become relatively quiet, which makes life more bearable. But
this does not take away anything from the fact that this airport is badly designed, badly
constructed and even worse maintained. I am a KLM Elite customer and I speak fluently Italian so I
usually get good service, but every time I'm there I see how most 'common' and foreign people are
treated like cattle (unfortunately typical of Northern Italy in general). One positive note: the
Alitalia business lounge in the 'A' area has hardly any customers any more but still has a real
Italian coffee bar, so if you're on a Skyteam flight go there (the AF/KLM lounge is an
Milan Malpensa Airport review by T Saunders
17 June 2008 Customer Rating :
Initially, not a bad airport. Thumbs up for quick security clearance though, and we must accept that
having to embark/disembark via shuttle bus is simply part of air travel these days. Until they build
more gates at least.
Milan Malpensa Airport review by S Gardner
4 June 2008 Customer Rating :
For an airport which is not so old, the services at Malpensa are appalling. The way of closing all
bars and shops from 9 at night until 9 in the morning - is this an international airport or a
shopping mall ?
Milan Malpensa Airport review by David Bielli
16 March 2008 Customer Rating :
MXP should be reconstructed, restructured, reorganized. It is one of the worst airports you will
ever get a chance to visit. Arrival haul for check-in is confusing, signs are small, only two posts
with screens showing check-in gates. Bad choices of shops, unfriendly staff, badly signed. Once you
check in, you have to track downstairs to go through the security - which is really inconvenient, as
there are only stairs. Security lines took me about 40mins before I got to the terminal. With little
time to spare, I looked around for some shops - most of them were small, reminded me of little South
American airport stands - definitely not worth an Italian - airport hub. Buses are used (I transited
3 times in February) to transfer the pax - something awful in the Italian cold and once it was even
raining, so we got on the plane completely wet. Overall, this is one of the worst airports - avoid
at all costs unless something major changes. Sad thing to see gateway to Northern Italy in such a
Milan Malpensa Airport review by A Peckham
5 February 2008 Customer Rating :
Arrived in Schengen no probs about immigration. Bags arrived in 10 minutes which is unheard of in
the infamous baggage history of this airport. Admittedly this was handled by ATA better or far more
reliable than SEA handling. I hope the future absence of Alitalia, with it withdrawing most services
from the airport, will make things better!
Milan Malpensa Airport review by F Cremonini
31 January 2008 Customer Rating :
Milan Malpensa is certainly one of the worst airports in Europe, despite the fact that the Terminal
1is relatively new - it is about 10 year-old. Due to a general lack of gates, you will be bussed if
you come from most destinations in Europe. There are a few shops inside and a couple of bars.
Toilets look like they have been built in the 70' and have never been renewned - nor cleaned!
Baggage handling took ages - up to one hour and a half to retrieve one's luggage. To be avoided at
all costs - Rome Fiumicino is not a perfect airport, but it is much better.
Milan Malpensa Airport review by David Mrnka
8 January 2008 Customer Rating :
MXP must be one of the worst airports out there, considering its relatively new, I do not understand
what happened to it. I arrived - absolute lack of gates, you will be whisked on the bus if you come
from most destinations in Europe. It can get really annoying particularly in the winter months. Only
few shops inside, couple of restaurants, that are not worth much attention. The worst is probably
the luggage handling - it took 90 Mins for my luggage to arrive from a flight PRG-MXP on a small
A320 plane. 4 different flights were put on the same belt (one from TAM brazil) and other regional
airports. The belt would move than stop for 10mins, then move few luggage and stop again for 10mins.
It was the most frustrating thing I have experienced. MXP needs to improve desperately. Not sure how
that is going to happen when Alitalia is going to move all the flights to Rome.
Milan Malpensa Airport review by Paul Jacobsen
19 November 2007 Customer Rating :
I had an average experience with Malpensa. The Schengen terminal upon arrival was uncrowded, so that
everything went smoothly. But it is a long walk through endless corridors to reach the baggage claim
area. Transfer into Milan city centre is operated by two competing bus companies, with rather the
same prices. Allow at least 55min between Malpensa and the city, easily more in rush-hour periods.
Upon departure there are very few and small flight information screens, making it difficult to
locate the right check-in desks. It is even more difficult to find the gates, as security checks
take place at an intermediate floor, between Arrivals and Departures floors! Security employees were
efficient and friendly. The Schengen file (for Gates A) was quick enough, but the Non-Schengen queue
(for Gates B) seemed to be chronically congested. If you have lounges access, ask the check-in desk
to tell you where they are, as they are very badly posted.
Milan Malpensa Airport review by K Larsen
17 October 2007 Customer Rating :
A very average airport, not organised at all. As most of the times, it is design that counts for
Italians while functionality and practicality is very low in their priorities. Staff were pleasant,
but very slow and there was a mess concerning the e-ticket and baggage drop desks (flying KLM). A lot
of shops, and prices tend to be normal for a European airport. But I was astonished with the fact that
check in is on the 2nd floor and the gates on the 1st. So this means that you have to go down the
stairs and if you have hand-baggage carry it all the way down as moving stairs or elevators are not an
option here. The security seemed to work fast and efficiently and the people there were even rather
friendly. Malpensa is though an airport that has reached its limit since we had to wait for more than
half an hour to take off although we were finished with boarding 10 minutes before the given time,
because of congestion on the ground! All in all a very very average airport serving a large region of
both Lombardia and south Switzerland.
Milan Malpensa Airport review by Viktor Borisov
25 July 2007 Customer Rating :
First impressions were quite nice when you see the terminal from the
outside, but once you enter inside - welcome to the maze! The signs for
the detour were false, people were all hurrying to catch their
connecting flights, some were lost and some mixed up the directions and
went to a closed door instead. What a disappointment. The transit area
is extremely full, migration procedures fast on EU lane. Should you have
an option with a transit via Milan Malpensa, try to avoid it and enjoy
much better cheaper transfers like Prague for example.
Milan Malpensa Airport review by John Kotsopoulos
19 July 2007 Customer Rating :
I can hardly believe that Malpenza was only inaugurated a decade ago.
This airport has the retro feel of something from the 1970s (even the
moving walkways look totally obsolete). I can only speak for the EU-
Schengen section of the terminal, but all I can say is that the lack of
services is woeful. In a country of such style and glorious food, how is
it that there are so few restaurants? And the under-staffed café at the
departure gates is always overwhelmed with long lines. Finally, the
shopping area is tiny and claustrophobic. This airport is a real
Milan Malpensa Airport review by John Herbert
22 June 2007 Customer Rating :
Malpensa Terminal 2, home to Easyjet and others has no Car Hire
collection desk or drop off facilities. On arrival you have to take the
Terminal 1 connection bus (free) which runs every 20 mins or so and
collect the car from T1. No fast get away's here. Drop off is the same
it's at T1, allow extra time to get back to Terminal 2 for check in.
Most annoying especially at 5.30am.
Milan Malpensa Airport review by George Baritakis
26 February 2007 Customer Rating : n/a
Malpensa terminal 1 is a huge dissapointment. Outside looks good, but
inside is poor, no many restaurants, not many stores, and by 10 pm
everything is closed. Taxis from there to nearby hotels or the city
center are awfully expensive. not to mention that most people can hardly
communicate in English. Malpensa terminal 2 - one of the ugliest and
oldest terminals still operating. Only 1 newspapers store and 1 small
fast food restaurant.
Milan Malpensa Airport review by Louise Doherty
27 December 2006
Terminal 2 looks like a relic from a 1970s package holiday terminal, I
half expected a straw donkey to come trotting through! The cafe on the
top floor is reasonable and has a good selection of freshly cooked food,
but there needs to be more shops, bars etc in departures. Friendly staff
make delays here pleasant too.
Milan Malpensa Airport review by Franco Plona
7 November 2006
From the outside looks good and inside is a mess, the new Malpensa
airport was inaugurated less than 10 years ago and no new upgrade have
taken place since then. The Alitalia business lounge in concourse B is
small old and always full small bar but no food you have to paid for the
internet cleanliness is not a priority especially in the bathrooms.
I prefer to use the KLM business Lounge in comparison is heaven not
hell, you still have to paid for the internet but is clean and with a
good selection of beverage and food, self service. But the sky team
should not have a kind of consistency in their products? Pure chaos at
the gate; with the new regulation for the flight to USA your passport
need to be scan so they can check it with the no fly list, very
disorganized the flight is schedule to leave at 10.20 at 10 am 2
airport staff start scanning one by one a full 777 at the gate than
finally a third staff arrives resulting in nearly 45 minute delay in
departure, why they do not do like in other airport: scan the passport
and than move to a sterile area till the plane is ready to load?
Milan Malpensa Airport review by Andrew Bennett
15 October 2006
Sadly, I have to agree with the most recent comments. I use this
airport a couple of times a year and my experience on Saturday last was
no better than before. My KLM check in was reasonable, but a colleague
flying BA encountered lengthy and slow queues, obstreperous officials,
etc. I was told to hurry into security as there was a 45 minute delay -
and found none! For a reasonably new airport, too, parts are now
looking very shabby and the overwhelming impression of the departures
hall on a typically murky Milan morning is one of gloom and despondency.
Quite a contrast with bright and cheerful BCN, through which I passed on
the way to Malpensa.
Milan Malpensa Airport review by Marja Jurgensen
5 October 2006
Malpensa is a typical Italian facility - looks fine , but once you get
in it's like a Dante's inferno. Plan everything at home, connections,
buses, hotels, because once you get there you're practically on your
own, unless you speak a good italian and you have a lot of time to spare
and lots of patience. Eating and shopping is good. It certainly is in
need of another runway and they should improve the connections to and
Milan Malpensa Airport review by Dirk Visser
30 July 2006
Passed through MXP 4 times in a few months and I have to say that it is
without a doubt one of the worst airports in Europe. The airport also
is a reflection of the largest airline serving it: Alitalia. Despite
the airport being less than 10 years old, it is already showing a tired
interior - dingy terminals, chaos at the security checks between the
terminals and the bussing to the majority of the aircraft is a disgrace.
I, along with many others, do not understand why the Italian gov't
selected such a poor architectural design for this airport... They want
to develop this airport further as an important hub, but how can they if
they didn't build enough gates??? It's not appealling and in the hot
summer months the bus services are unbearable. Airport personnel are
also lacking in manners and do not know what organisation is....they
show up late at the gates, ignore passengers seeking information, etc.
etc. The list goes on and on. With regards to shops and catering -
it's alright, though very overpriced. And the lack of seating is a
disgrace too. How this airport can grow and that it attracts even more
airlines is just a mystery to me - it's in fact an airport to avoid at
Milan Malpensa Airport review by D Seid
10 May 2006
This airport is appalling. There is nothing to do in this bleak and
rundown environment with poor shopping options, uncomfortable seating,
not internet options, delapidated bathrooms, and limited eating options.
The only thing in its favor in connecting through it is that one doesn't
have to go miles to get from gate to gate if in the same terminal. Also,
my luggage was transferred without a problem.
Milan Malpensa Airport review by Lance Jeffcoat
28 July 2005
This month, I flew through MXP for the first (and last time). It was
very warm in the airport. Unfortunately, I had a 6 hour layover and I
agree with the previous reviewer about the Alitalia Business class
lounge- terrible. The toilets were dirty, there were no snacks in the
lounge, the 2 computers were not working, and the lounge feels cramped.
Walking through the airport, I noticed there is an Air France/KLM lounge
and I spent 3 hours there. It was not crowded, had a great selection
of snacks, plasma tvs, and clean restrooms.
Milan Malpensa Airport review by Bart de Groot
12 July 2005
Milan Malpensa is the worst European airport I have visited. Arriving after a long
intercontinental flight, I found out there was no transfer desk for European
connections. I was forced to exit the airport, move to the arrivals area and stand in
the long queue for the regular check in. What also didn't help was that there are way
too few seats at the boarding gates, due to which 80% of the passengers has to stand
(in our case more than an hour), or sit on the ground. The toilets were dirty, and
tax free shops (nice selection I must admit) strongly overpriced. Prices at the
restaurants and coffee shops are reasonable, but food quality was terrible and the
way everything was organized was confusing. Overall, I will surely try to avoid
this airport for future transfers.
Milan Malpensa Airport review by Sascha Menzendorf
4 July 2005
8 hours stop-over in early July 2005 enroute TXL-MXP-DXB with Alitalia. Although most of the airport
staff is friendly, the information desks are occupied by the worst service employees one can
imagine: very rude, hectic, unknowing, ignorant etc. And this was apparently no particular case as I
had two encounters of that kind. amenity-wise the airport is meagre as well. There are not enough
seats and the ones available are very uncomfortable. I could not find any chill-out zones so I was
cramped in between others on one of the small seats. The airport in general seems very old and
obsolete. However, the food court offers the best food I ever had at an airport. Delicious pizza and
pasta, absolutely recommendable. Overall I would rate MXP 4 out of 10.
Milan Malpensa Airport review by J P Bertani
Milan MXP non-shengen side. Very convenient for transits as the airport is small compared to the
others main international Hubs. The bad point is that boarding is mostly made by non air conditioned
bus. During summer it is unbearable as sometimes one can wait for 10 minutes in heavy sun with doors
locked. Alitalia business class lounge is a joke. Looks more like a small over crowed bar in central
Milan than a proper lounge, i.e very few reading materials, no internet, no showers, no toilets, no
food, just few seats and a big TV screen to watch sports events. Dutyfree is very expensive and one
can find cheaper prices downtown. Very few shops. A terminal extension is under construction. Let's
hope it will look like a real international airport.
Milan Malpensa Airport review by Charmaine Langford
I am a first time flyer, and I connected at Malpensa on my way to New Delhi, India. The airport is
quite lovely. It is spacious, bright and the information clerk was extremely helpful in assisting
me with calling back home to USA. She even gave me her phone card to use at one of the pay phones.
Browsing the designer shops, can keep you occupied while you wait for your flight to connect. The
cafe there serves marvelous food, although a little pricey in my opinion (1 bottle of diet coke cost
$4.00 US. Bathrooms are clean and comfortable. All in all, I think it was a wonderful experience
passing through MXP and I look forward to it again.
Milan Malpensa Airport review by Denis Holdenried
I frequently use Malpensa as a connecting hub- so I don't have many
problems with the remote position. The airport itself is spacious and
bright. I do like the design and don't think that it is old fashioned.
The sand-stone walls and marble floors are very handsome. Toilets have
increased in number and are usually cleaner than in other large European
airports and much nicer than in the USA. Restaurants and bars are not
too many in number but are very nice and serve excellent food and drink.
Duty free shops and other shopping are excellent. Changing flights in
Milan is extremely easy compared with most other large airports. Staff
are correct and friendly enough- in line with the usual northern Italian
style. Overall, one of the best airports in Europe- in spite of its
Milan Malpensa Airport review by Andrew Bennett
I had a very unpleasant aggressive encounter with Italian police here when trying to check into area
12 (for BA) a couple of weeks ago. There was a small, young, gun-toting female officer who appeared
to delight in holding up the queue as long as possible and was very rude and obstructive when I had
to return to hand in my hold luggage as the facility was not open when I first checked in. Why is
there security before the check-in desks as well as all the usual stuff afterwards and why only for
BA passengers apparently? A potentially quite pleasant airport spoiled by this (oh and by the lack
of clarity in signing food facilities: I ate, not very well, before setting off for a distant gate
area and then discovered much better facilities there!).
Milan Malpensa Airport review by John Bird
I know that the bus to terminal drives me silly and the customs queues are long but yet, this huge
airport has lots of space, great shopping and good road access. It is also very clean compared to
many world airports. I feel very safe inside that airport.
Milan Malpensa Airport review by Marcello Ascia
For a city known as "the fashion/design capital of the world", recently-built Malpensa is a bad
joke. The terminal looks like a tackily revamped bus station.
Milan Malpensa Airport review by A Pezzotti
I have to agree with several comments posted before mine.
Once you leave the aircraft at Malpensa you are normally faced with quite a long queue at the
Most of the lines are closed and there is a big confusion as nobody is following the division
between EU and non-EU nationals.
The baggage delivery has improved a lot in the last year and is now acceptable.
The problem comes when you have to reach Milan or, worse, another town in the area. Taxis will
charge you incredible fares, better stick to buses or trains.
The problem is the time you will need to get to town (45 minutes to 1 hour).
Check-in facilities are poor unless you have to leave for the States, UK or Israel.
In that case the airport is using some safe-check in desks at the very end of the terminal. The
strange thing is that once you've checked your luggage you have to exit the safe area and walk all
the way back to the main terminal in order to enter the departure area from the usual entrance. It's
quite a long walk.
The terminal itself is not very nice but at least it's easy to find your way trough it.
Restaurants and bars are not first class but are acceptably comfortable.
Milan Malpensa Airport review by N Malik
I agree with the previous comments. Malpensa although recently built, has an old fashioned interior
and looks like a high class third world airport - rather than a world class European airport. What a
waste of money.
Milan Malpensa Airport review by Diego Vieira
I had to use Malpensa to get a connection flight to Athens, during the Olympic Summer games. The
first impression was that the terminal was a little bit old fashioned, the floor is just
windows are dirty, and the sofas are ridiculous. The immigration line take a
eternity, even the european
citizens counter was closed.
After that, I started to look for gate A. I just couldn't find the gate A
anywhere. So I asked for
some information. The lady looked my boarding pass and said that I had to go
downstairs, because my
airplane would be in a remote position. So,I started to look for the stairs.
couldn't find it. So I asked for a security guard, and he showed me a narrow hall, that I was thinking
it was a hall to the bathrooms.
I went down and I finally found my gate. Milan deserves a better, functional, and modern airport.
The way it's today, looks more like a bus terminal than an european airport.
Milan Malpensa Airport review by A Day
Malpensa is a big airport but not nearly as congested and confusing as some, although seating is
definitely lacking. The shops are fun if you have a long layover. They do need more and larger
bathrooms and need to keep them cleaner. If you take a shuttle from central Milan, be sure you get
off at the correct terminal as they're not exactly next to each other. The British Airways staff was
exceptionally helpful and pleasant and prepared me well for the challenge ahead of me - connecting
Milan Malpensa Airport review by Trisha O' Neill
Nice Airport, very different to find your way, signs are limited, staff are not overly friendly,
which is a mild understatement, fantastic Duty Free shopping though.
Milan Malpensa Airport review by Christof Baetz
We have travelled several times with Alitalia and therefore change
planes at either Fiumicino or Malpensa. When the transfer time between
two flights is short, you have to hurry up and hopefully the lines at
the security check through which you have to go in transfer are not too
long - but usually they are. Three times my baggage got lost at
Malpensa. This happened nowhere else until today. The number of shops is
little compared to airports like Barcelona or Frankfurt. If you are a
SkyTeam frequent flyer and have access to the lounges we suggest to
rather go the Air France lounge (smoking area and self-service of drinks
and snacks) than going to the Alitalia Lounge (no self-service, no
smoking area). Recently we experienced a very unfriendly and
unprofessional check-in procedure at one of Alitalia's Magnifica Class
check-in desks. However, the check in there was done by SEA ground
services and not by Alitalia staff. In total I would say Malpensa is a
rather boring airport with unfriendly staff.
Milan Malpensa Airport review by M Biondo
I think Malpensa is a good airport - they provide you with good duty free shopping. It
is easy to get around - the people are friendly if you are friendly back to them.
Milan Malpensa Airport review by Paul Twiss
Malpensa is unfortunately the airport that I have to use regularly as it is my home airport. It is
staffed by unhelpful and unfriendly people, information is always late if ever given, TV screens are
never all functioning, space to sit is at a premium, if you have to arrive for early flights leave
time, as the security check is staffed by one person only, flights almost always levae and arrive
late and it has the worst baggage delivery system and times I have found in the world...no wonder
other hubs in Europe have more business.
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