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Milan Malpensa Airport
2.5 Star Rating: Fair
84 reviews

 



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MILAN MALPENSA AIRPORT customer review :  21 October 2014 by Zachary Ho    (Singapore)

Rating : 2/10

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Recommended

Arrival on an early morning flight to a queue of a mass of people who are trying to clear immigration. Two queues join into one creates a bottleneck which renders both lines to a stand still. While the other two queues were normal. Immigration officers who had just opened 4 counters couldn't be bothered. Then when the immigration officer closed the EU passport control which unfortunately had only 1 counter open, they merge into the line, sometimes even had the audacity to cut in front people who had queued right in front of the immigration officer. The officer did in fact asked them to queue up, but words fell on deaf ears. Limited trolleys to use and a dreadful looking arrival hall with poor signage and directions. To sum it up, a messy and certainly avoidable airport. Shame!



MILAN MALPENSA AIRPORT customer review :  29 September 2014 by P Janny    (USA)

Rating : 0/10

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Recommended

I have recently flown to and from Milan Malpensa airport from and to Asia. One of the worst airports I have been to. Signs are confusing. Arrivals: On arrival at the brand new terminal area, the immigration queue is long. There are no signs where to line up for the immigration and the queue disorderly takes up all the space. Once I have cleared the immigration I got to the baggage claim and I got another surprise: no trolley for the luggage. Actually they had some but clearly not enough for even 2 planes arriving at the same time. After asking the information counter and walking for kilometres in this baggage claim area, they say to wait 15-20mins that the trolleys would arrive. Departures: If you ever are able to find a toilet which is not 'closed for cleaning' you will find lots of things out of order with a big sign. The customs inspection office for tax free was closed and there was a sign saying that another office is temporary open for tax free with confusing indications of how to get there. Once I got there those offices have big signs saying "no tax free", but one of those actually did the tax free since it was the only one open. My flight out was from the brand new terminal area which forces you to walk for kilometres to reach the gate. Finally all the prices at the airport are far more expensive than the average. Never again!



MILAN MALPENSA AIRPORT customer review :  23 September 2014 by Richard Savage    (USA)

Rating : 0/10

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Recommended

I flew to and from here in May 2014 and thought it was dreadful. Firstly, it's a very busy airport so you expect clear signage to guide you to where to go - this is not the case. It's hugely confusing. Secondly, I admittedly forgot I had a 3/4 full bottle of water in my carry on bag which was around 500ml. My bag went through the scanner and picked up nothing at all. I was shocked that it was completely missed. Thirdly, just prior to boarding our flight two of the passengers in our party were assigned new seats away from the rest of us, which is fair enough, but were given new boarding passes in the names of other members of our party. We then boarded the flight and our passports and boarding cards were checked and this mistake was not picked up. We had to flag this issue ourselves.



MILAN MALPENSA AIRPORT customer review :  20 May 2014 by R Walton    (Italy)

Rating : 2/10

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Recommended

I flew to and from here in May 2014 and thought it was dreadful. Firstly, it's a very busy airport so you expect clear signage to guide you to where to go - this is not the case. It's hugely confusing. Secondly, I admittedly forgot I had a 3/4 full bottle of water in my carry on bag which was around 500ml. My bag went through the scanner and picked up nothing at all. I was shocked that it was completely missed. Thirdly, just prior to boarding our flight two of the passengers in our party were assigned new seats away from the rest of us, which is fair enough, but were given new boarding passes in the names of other members of our party. We then boarded the flight and our passports and boarding cards were checked and this mistake was not picked up. We had to flag this issue ourselves.



MILAN MALPENSA AIRPORT customer review :  12 May 2014 by R Acres    (USA)

Rating : 0/10

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Recommended

This airport is the worst I've experienced. The signage to guide you from the AA is inadequate. Anyone using the airport for the first time has no idea which exit to take to get to the main terminal. Returning the Hertz rental car was joke also. Poor signage, a random parking spot if you can find one and then deal with people that can't speak English well enough to assist with billing questions. Inside the terminal the signage directing you to check in is inefficient. If you don't know where your going good luck figuring out where the US flights check in. They love numbering the check-ins but don't tell you which airline is at what number. Be prepared to hike your bags a long way to check in, then hike your carry-ons the full length of the terminal to a poorly mark Stairwell with the single broken escalator. Then be prepared to like through a shopping mall that they force you to walk through and then back the full length to get to another area with the gates. I wouldn't want to be running late as it takes forever. I'm going to avoid this airport if I can in the future.



MILAN MALPENSA AIRPORT customer review :  12 May 2014 by Doug Raynes    (UK)

Rating : 4/10

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Recommended

This was my first flight to Malpensa to T1 and I wasn't impressed. It's old and shabby with confusing and unusual signage. The worst thing, as others have said, is the state of the toilets, with many out of order. Arrivals is particularly bad, although to be fair there is much improvement work going on. Airside departures is nowhere near as bad with good facilities and shops.



MILAN MALPENSA AIRPORT customer review :  5 April 2013 by Michele Caforio    (Italy)

Rating : 8/10

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Recommended

I fly often from Malpensa and globally I think it provides good services. Lately the lift issue with parking at Terminal 1 has been solved with the new lifts. The new Satellite C, opened Jan 2013, also contributed to add departure gates and decrease crowd on Intercontinental flights. The fact that Easyjet, with a lot of flights, operates from a different Terminal is not so good, yet the bus connection every 7 minutes means there's little time to wait.



MILAN MALPENSA AIRPORT customer review :  9 November 2012 by P Maderaza    (Singapore)

Rating : 2/10

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Recommended

I fly quite often via MXP airport and I am frustrated every time with things not working. The outdated lifts often have the call button not working. Talking about the trolley, in both the terminals you have to pay to use a trolley either on arrival or for departure. Toilets - Even if they clean the restrooms quite often, they are still filthy and not in working conditions. During the cleaning process, the toilets are closed to the public and you can't use it. Security check - Long queue and checking time is definitely unacceptable. One of the few thing I am happy with is the airport layout. Departures on one level, arrivals on another one and shops all around.



MILAN MALPENSA AIRPORT customer review :  26 October 2012 by Rob Kuhner    (UK)

Rating : 8/10

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Recommended

Two Terminals. The Easyjet one is T2, seems that if you arrive by train to MXP you have to get another bus from T1 to T2 - so make sure that you have the time. Term 1 is what I usually use. can be OK, problem is the summer, when the security scans cannot cope with the passenger numbers and send you in a huge winding queue. During winter, seems not to be an issue. Good choice of shops and restaurants, I see that many are closed when I have a 9 pm flight though. It feels big enough, has good views of the runways and arriving planes.



MILAN MALPENSA AIRPORT customer review :  23 October 2012 by Emiliano Morchi    (Italy)

Rating : 8/10

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Recommended

I've been travelling to and from MXP more 150 times and I think it has a worse reputation than it deserves. The main terminal is on several levels, and it avoids long walks like on may other locations, and is easy to find the way. The check-in area is spacious and bright: is a pleasure to have a coffee there with a full view on the planes. The queues at the controls can actually be improved, but are huge just in certain moments of the day and on summer. The airport is very well connected to Milan, either by train or bus. The T2 can be reached by a free shuttle that runs every 7 mins at day and every 30 mins at night. There's room for improvement (especially for the toilets and the elevators), but still it remains a very good airport and for sure the best in Italy.



MILAN MALPENSA AIRPORT customer review :  31 August 2012 by S Curfs    (Luxembourg)

Rating : 1/10

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Recommended

All-in-all not to be recommended. Here's an overview (Terminal 1 experience): Pro's: train service to town works well and is well accessible; rent-a-car facilities easily reachable; Sheraton hotel within the terminal. Con's: most staff (not all of them fortunately) rude and unpleasant; waiting lines for security check totally unacceptable, no priority given to travellers with small children, all shops closed on Sunday and after 8PM, impossible signs throughout the terminal, no nursing rooms, filthy, impossible to get to the security check by elevator.



MILAN MALPENSA AIRPORT customer review :  21 February 2012 by D Morgan    (UK)

Rating : 8/10

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Recommended

Travelled Easyjet to Terminal 2. Car hire is very expensive from T2, so forced to catch the shuttle bus to T1. Exit arrival building at T2, turn right and the bus stop is on the concourse about 30 yards along, the bus takes about 5 mins. We landed at 09.30 and had arrived in Aosta by 12.10. The return went just as smoothly, despite the Auto Europe (Dollar) car hire people dragging their feet checking the car back in. I read lots of negative reviews but had no problems at all and would certainly use Easyjet and this airport again.



MILAN MALPENSA AIRPORT customer review :  17 February 2012 by C Cruise    (Germany)

Rating : 1/10

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Recommended

One of the worst airports ever! Friendliness is a word airport staff have never heard of obviously! Washrooms flooded and unusable. Would never recommend this airport.



MILAN MALPENSA AIRPORT customer review :  1 January 2012 by William Holborow    (UK)

Rating : 4/10

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Recommended

My partner and I took the airport bus from central station in Milan which was reasonable value at 7.5 euros, but lacking in any information about the route - so easy to confuse which terminal to get off at. Once in the airport, first impressions were quite good as the check-in area was quiet and uncrowded. However, we were lulled into a false sense of security, once we went down to the lower level we found an immense queue - several hundred people squashed into a tight space and shuffling towards the scanners. This took a full 30 minutes and the stress levels started to mount. Once through that, we found another queue to get through passport control - manned by someone who decided to take a break as we approached. We ran as fast as we could to the gate, to find that we had missed the shuttle to the plane by 1 minute. We ended up paying 800 euros for the two of us to fly back with BA. All in all, a very expensive and stressful experience.



MILAN MALPENSA AIRPORT customer review :  26 October 2011 by T Utunen    (Finland)

Rating : 1/10

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Recommended

Changed planes from Schengen to Non-Schengen with 3 hrs between flights. The staff we met at MXP were disinterested and bored. When asking about directions for transit, they either didn't know or didn't care. Luckily didn't need information on the return to avoid further disappointment with this airport and we speak some Italian to ask basic questions and understand answers.



Milan Malpensa Airport customer review :  25 September 2011 by Alan Dawkes   (USA)

Customer Rating :  5/5

5 Star Rating   

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Arrived from USA and it was so easy. Walked a short distance, picked up bags and a friendly Italian man looked at my passport having had to stand in no line. No filling out of forms, no asking what I am bringing in or what is the purpose of my visit, no searching of my bags, just a welcome. The airport is small and manageable and immediately got on a bus for 7 Euro which takes you to the main Milan train or bus station.


Milan Malpensa Airport customer review :  21 July 2011 by M Masters   (UAE)

Customer Rating :  3/5

3 Star Rating   

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Malpensa T1 seems to be old and run down. The rental car return signages are poor and the elevators from the basement to the second floor departure area is a nightmare with luggage. The washrooms are the dirty and the signage inside the terminal is poor. However, the airport is very functional. There was hardly any queuing for check-in, customs for VAT refund, security check or passport control. From the check-in queue to the lounge it took us just 40mins. We were surprised not to see a separate queue at passport control and security for Business Class passengers. There were some duty free shops airside but the wine selection at these shops were, surprisingly (for Italy), inadequate. Also, noticed some eateries but we preferred to snack in the airline lounge.


Milan Malpensa Airport customer review :  18 July 2011 by U Christofori   (USA)

Customer Rating :  1/5

1 Star Rating   

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Old and run down airport. Malpensa has the dirtiest bathrooms ever. Just terrible! Finding staircases is hard and avoiding elevators is best. We were in an elevator that allowed travel from the basement floor to the second floor where we needed to go. Lo and behold, the button for the second floor landed us on the third floor which was supposed to be inaccessible from that particular elevator. Pushing all the buttons and going up and down a few times, we did catch the second floor. Would have left elevator but had so much luggage in there and there was so much hustle for spots on elevators. The translations into English and German are so ridiculously wrong that one wonders why the airport administrations did not bother to have a native speaker check them. Smacks of unprofessionalism. Flew KLM and at least that was great.


Milan Malpensa Airport customer review :  18 July 2011 by John Johnston   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Our aircraft pulled in to the terminal and after half an hour came the announcement that the air bridge was faulty and all passengers would be disembarking by the rear door and would be taken by bus to the main terminal. Finally, 45 minutes later we arrived at customs. We were flying business class and instead of being first off the plane we were last and were at the end of the customs queue. In total it took nearly two hours from aircraft arrival to exiting the terminal.


Milan Malpensa Airport customer review :  31 May 2011 by N Cameron   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived at Terminal 2 to find picking up (nearly all) my hire car from Budget required me to go to Terminal 1. The bus doesn't run very often and space for cases was at a premium. Arriving at Terminal 1, the bus stops at what seems the Sheraton on the road. This is the proper exit, but if its raining you are in trouble. Signage on roads in and out very poor for an airport and also not clear enough for returning hire cars. All in all this airport reminds me of charter airports in the UK in the seventies. Really not very impressive for Italy's richest city.


Milan Malpensa Airport customer review :  14 July 2010 by N Werner   (Switzerland)

Customer Rating :  1/5

1 Star Rating   

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Had to transit through Malpensa and it was a huge hassle. Airport looks very old and has a weird layout if you are transiting from Shengen to a Non-Shengen flight. I was going to/from HKG with Cathay Pacific and had to pass through MXP both times. MXP staff is unfriendly and speak Italian with you and unwillingly speak English if they notice you do not understand them. Also on the return flight the luggage handlers could not transfer my bag within 3hours to another flight. I have seen worse airports but these were in countries where you do not expect it to be any better.


Milan Malpensa Airport customer review :  21 June 2010 by A O'Connor   (Ireland)

Customer Rating :  4/5

4 Star Rating   

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MXP-DUB. MXP T1 a fine experience. Easily accessible via a bus from Milan Train Station. Check in open two and a half hours before the flight and quick. So was the security. Good selection of shops after security. Plenty of food options.


Milan Malpensa Airport customer review :  8 June 2010 by R Nordstrom   (Sweden)

Customer Rating :  2/5

2 Star Rating   

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Terminal 1 is a very depressing experience. Dirty toilets with malfunctioning water supply. Limited choice of food and drink and incredibly high prices once you actually find something you want. It is really a mystery that the design capital of the world has an airport that is among the most ugly! The pros has to be the fast delivery of luggage on arrival. Terminal 2 is for Easyjet and other low cost carriers where you do not expect very much. Therefore the result is less disapointing but it is still quite a mess, over crowded and worn.


Milan Malpensa Airport customer review :  30 May 2010 by Paul Van Alsten   (France)

Customer Rating :  2/5

2 Star Rating   

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CDG-MXP arrival in T1. While the terminal looks modern from the apron it is a huge disappointment once you have disembarked. Long walks from the gates to the baggage area; insufficient airconditioning; toilets located in hidden corners and not very clean. In the public area information booth is difficult to find out. Two bus lines connect the airport with Milan central station - both cost EUR7.50 one-way and travel time is around 50 min. I booked my bus ticket online but still had to exchange it against a real ticket at the Autostradale counter.


Milan Malpensa Airport customer review :  28 March 2010 by P Ameil   (UK)

Customer Rating :  4/5

4 Star Rating   

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Lufthansa Italia flights from LHR return. No real problems on arrival, used a ticket machine for the Malpensa Express while still in the terminal. For the return flight was able to check in online from my hotel so arrived at the airport just under 1 hour before latest check in. Queue for security very long and not well managed but got through in time. No time to look at the shops etc airside but think this was probably a bonus! Have seen worse airports.


MILAN MALPENSA AIRPORT review :  9 March 2010 : by Pawel Litwinski   (Poland)

Customer Rating :  2/5

2 Star Rating   

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I used this airport last week and I am very disappointed. Very long cues to check in and security. Fast lane did not recognise my C-class boarding as it was not issued in Malpensa airport. No restaurant after security, just fast food.


MILAN MALPENSA AIRPORT review :  5 November 2009 : by N Fortuna   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Screens at luggage claim proudly display landing time and when bags first appear, usually within some 10 minutes of landing (this was a Schengen flight). This may satisfy some service criteria MXP management imposes into the luggage subcontractor. Result for passengers on this flight was that a couple of bags appear (satisfying the performance criteria), but the remaining bags take a lot longer. Carts cost EUR1, refundable. Lifts to public transport are quite small, esp with cart. Public transport from the airport is varied, with taxis costing a fixed EUR85 to Milan downtown, trains cost EUR11 one way to Cadorna, and buses to Central station cost EUR7.50. Unfortunately, there was only one booth selling train tickets with no automated booths available - the line was at least 30 passengers. Check-in was a breeze, as was the security check - efficient and polite. In all not a bad experience, only the pubic transport lets it down.


MILAN MALPENSA AIRPORT review :  6 October 2009 : by A Cook   (UK)

Customer Rating :  2/5

2 Star Rating   

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MXP-EDI by Easyjet from Terminal 2. Transport from Milan arrives at T1 -there's a free shuttle bus connecting - time taken 10mins. Check-in efficient. Security slow, all 4 people in front of me were carrying bottled water in their carry-on luggage in spite of the ubiquitous warnings. Shops poor - selling Parmesan for eu33/kg! this is the most outrageous of the rip- offs along with the worldwide bottled water scam. Toilets fairly clean. Non Schengen departure gates have about 40 seats for 5 gates - and constant loud music and adverts from screens. Random security searches carried out at gate, but swift. Overall the airport is rundown and spartan and unattractive. Only CDG is worse than this place.


MILAN MALPENSA AIRPORT review :  24 September 2009 : by Antonio Agra   (Argentina)

Customer Rating :  1/5

1 Star Rating   

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The building looks old and in bad shape. I don't know why but we never arrive or depart from gates - always buses making you lose time and unnecessary walks.


MILAN MALPENSA AIRPORT review :  8 September 2009 : by F Dellera   (Italy)

Customer Rating :  4/5

4 Star Rating   

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Seems that after Alitalia left, the airport is working better. Train connections have greatly improved, still not enough shops open but still a great improvement since the old days.


MILAN MALPENSA AIRPORT review :  17 August 2009 : by Dominique Branchart   (France)

Customer Rating :  4/5

4 Star Rating   

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I spent two weeks in northern Italy (Lake Como, Venice, Milan, Turin and then Florence) and arrived to MXP. The airport is quite good, the new common lounge has wonderful couches and the check-in during the return to France was fast. I used the rail link to Milan and the train was clean, but it takes 40 minutes, it should be improved. MXP is quite small so you don't have to walk a lot such as in other airports and it's really easy to navigate.


MILAN MALPENSA AIRPORT review :  28 July 2009 : by K Javeri   (UK)

Customer Rating :  1/5

1 Star Rating   

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The airport is poorly connected with the city. The Malpensa Express leaves every 30 minutes and only does so from Terminal 1. On my way in, I arrived on the platform as the doors were closing, so I was sitting around for 30 minutes - on my way out, I missed my train and had for fork out EUR85 for a taxi. Obviously, the next time around I would take the bus, but compared to other major international airports like JFK, LHR etc the connections are sparse and the penalty for missing a train or bus can be quite costly.


MILAN MALPENSA AIRPORT review :  16 July 2009 : by Kurt Mueller   (Germany)

Customer Rating :  3/5

5 Star Rating   

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Arriving from and departing to Shengen destinations, you can avoid the immigration desks. However the airport is - despite its relative youth - quite dated in architecture and layout. For instance, if you drive up and stop in front of the door identified by the LH logo, you have to walk back 100 metres before you can find the LH check in area. Security check queues are unnecessarily long - how about opening a few more x-ray lanes (there are always four or five machines not in use). Next: the apron buses. You get called for boarding and spend (on my last trip) 20 minutes on board the bus before a driver appears and somewhat haphazardly drives you to your plane.


MILAN MALPENSA AIRPORT review : 13 July 2009 by Bruce Manttan

Customer Rating :  2/5

2 Star Rating

My wife and I arrived at Malpensa, Terminal 1, on Singapore Airlines at 0630 hours. Our first overall impression of the arrival area was that this was hardly befitting the entryway to an international city. It looked old, dated and most unwelcoming. Baggage arrival and security processing was quick, although the young man at passport control carried out his duties in a surly, peremptory manner. As we had time to kill before the Alibus journey to Stresa, we seated ourselves in the main arrivals concourse until we noticed a gaping hole in the roof above us and what looked like timber planks overlapping it slightly, so we moved. Later, when the Alibus Office opened, we asked for directions to the bus departure point. We were told to go to the Information booth nearby. The woman there, excused herself, saying that she was going for her morning coffee; this was okay by us. When she returned however, she brusquely pointed to a nearby door and said that the buses were to be found through there. Normally, we could have worked this out for ourselves, but being tired and jetlagged, we thought it better to ask for help. What upset us more was the offhand manner that these people displayed to two intelligent, elderly people who were also polite and reasonable in their requests. The Alibus driver was similarly brusque and unhelpful in manner. However, on arrival in Stresa, and later, throughout Italy, we experienced much goodwill and as a consequence thoroughly enjoyed our stay. The lesson to be learned is that it costs nothing for frontline staff at an international airport to be polite and helpful despite the petty annoyances that foreign travellers may bring in their wake. Unfortunately, first impressions are often lasting ones. It also makes good economic sense to treat individual travellers well, rather than the "who cares, there are many more to follow' kind of attitude.


MILAN MALPENSA AIRPORT review : 13 July 2009 by Sarah Leeves

Customer Rating :  3/5

3 Star Rating

The airport is user-friendly, quite efficient, good staff at security and it was also fast. It's spacious and fortunately it's not one of those horrible shopping mall, I booked my trip with Lufthansa Italia and the girl helping passengers was very kind. MXP is a good airport for short connections, because it's not so large as many other airports.


MILAN MALPENSA AIRPORT review : 9 June 2009 : by Stevie Gee

Customer Rating :  2/5

2 Star Rating

I commute between London and Milan each week. Malpensa is pretty bad. Everything about it is provincial. The buses from the airplanes to the terminals are a joke. When the doors of the buses open there is always a mad scramble to get to the two guys checking passports (when two planes land, that's two guys checking passports for 300 people, so one dodgy passport and it can take an hour). Once through, the bags come through in an average amount of time. The exit hall is the fun bit though - there are many illegal cab drivers who crowd the exit asking you if you want a taxi and gently barring the way to the proper taxi rank. This is done with the active support of airport security. The first time I landed I thought these were the only taxis available and when I said I was looking for the bus stand they told me the last bus had gone (a lie), so I took the cab. Anyway, 80 euros later I arrived in central Milan having witnessed the breaking of every traffic law on Earth. Still, the illegal cab drivers are the only people in the airport who speak English. Even the bureau de change struggle - as far as I can see can only say 'no Euros left' in English (seriously, I've tried them four times and on three occasions they have claimed to have no Euros left!) The Malpensa express is very reliable, but only runs from terminal 1. You will need at least half an hour to get from terminal 2 to terminal 1 (by one unreliable bus) so beware of that. The train is slow, but metronomic and reasonably comfortable. Make sure you stamp your ticket before getting on otherwise you risk a fine.




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