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Munich Airport Passenger Reviews and Munich Airport Customer opinions
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MUNICH AIRPORT customer review : 18 March 2010 by Graham Maney (UK)
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Customer Rating : 2/5 |
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My first departure from Munich Airport (20.55 Friday Easyjet to Manchester) was a very poor
experience. Indifferent signage from 'rental car return' made correct identification of
Terminals 1 and 2 difficult. Easyjet check-in in Terminal 1 (section D) was about 100m from
passport control in section C, where there was an enormous queue. Passport staff stopped work
on numerous occasions since the small security area behind them was unable to cope with the
volume of passengers. It was no surprise that passengers displayed impatience and despair
given that the passport and security procedures took about one hour. Our Easyjet flight was
delayed by about 45 minutes compounded by the fact that the airport departure staff had
miscounted the number of passengers who had boarded the aircraft. A postscript of irritation
was that a visit to the toilets from the departure area was via four flights of stairs to a
lower floor.
MUNICH AIRPORT customer review : 19 February 2010 by Linda Lehnert (Mexico)
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Customer Rating : 4/5 |
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I flew into MUC with Air Berlin with a layover of more than an hour for a connecting flight to
CUN. Air Berlin is in Terminal 1. I had to go through Passport Control twice to get outside
to the smoking section since there is no smoking kiosk in Terminal 1. I then had to go
through Passport Control again to get back into the terminal for my connecting flight. The
terminal is very clean and there is a small kiosk where I bought a sandwich.
MUNICH AIRPORT customer review : 1 February 2010 by R Skopac (Croatia)
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Customer Rating : 5/5 |
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I'm regular user at MUC-T2, which is a pleasure. Always clean, quiet. Within Schengen area (G
zone) free warm drinks and all sorts of German & International newspapers in small galleys.
Very easy transit, enough seats to rest and enjoy drink and papers. Enough shops and cafes.
Security control sometimes too firm and pert, but nothing to be surprised with.
MUNICH AIRPORT customer review : 31 January 2010 by J Sauciunas (Lithuania)
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Customer Rating : 5/5 |
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Well planned, easy to navigate, clean, efficient, very fast security/passport controls
(perhaps the fastest that I have ever seen), excellent transport connections and a pleasant
atmosphere. Simply a great airport and surely one of the best I have used. Not as amazing and
glamorous as Changi but certainly deserves a place in global top-10.
MUNICH AIRPORT customer review : 30 December 2009 by Farouk Mogheth (Czech Republic)
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Customer Rating : 5/5 |
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I added a review about a month ago when I landed in MUC with Etihad. This time I flew Egyptair
and landed in the Lufthansa (star alliance) terminal and as if I landed in a different airport
altogether. The terminal offer much more space than the non-Star Alliance terminal. Passport
control a breeze, baggage claim took around 20min to get the bags on carousel but not that
bad, then out to exit. Definitely a far more civilized way to travel than the other terminal
which I went through this time as well towards the parking and I saw the same mess I saw last
time - lots of people, crowds and no space.
MUNICH AIRPORT customer review : 16 December 2009 by P Brown (UK)
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Customer Rating : 3/5 |
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Flew out of Terminal 1 recently. A well resourced, efficient airport; very helpful passport
and retail staff. I witnessed (and experienced) an appalling level of completely unnecessary
rudeness to several customers from one member of the security staff, however. Had we had
sufficient time we would have taken her name and reported her behavior, which was nothing
short of bullying, to her manager. A real pity that the pleasant atmosphere of an otherwise
customer centred German airport, where other members of security staff have been well trained
to carry out a vital job with courtesy and professionalism, should be soured by a member of
staff with a clear agenda to exercise her power to humiliate and intimidate paying passengers.
A very poor last impression of Munich.
MUNICH AIRPORT customer review : 13 December 2009 by Alain Kupferman (France)
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Customer Rating : 2/5 |
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Beautiful airport, but if have short connections coming from a non-Schengen country to a
Schengen country, avoid Munich. Distances are adapted to marathon runners, mobile walkways are
scarce, cover only a fraction of the distance (if not under maintenance), lots of escalators.
MUNICH AIRPORT customer review : 15 November 2009 by Farouk Mogheth (Czech Republic)
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Customer Rating : 2/5 |
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Flying to and from Munich to Abu Dhabi with Etihad. This was my first experience with MUC and
has left me with mixed feelings. The airport is very clean and fair amount of shopping..
nothing great but sufficient. Arrival from AUH with a full A330-200 (shorter version). The
line for passport control was very long and slow. Only 2 passport control officers available
and the containment area for the passengers was ridiculously small and claustrophobic even
with lots of glass around opening the "area" optically. I cannot even imagine how would the
place look like in the rush hour of if a couple of flights arrived at the same time. At
departure the chaos was unbelievable. Again small containment area with check in counters
(around 10 at a time) and passport control just next to them. So today around apx. 700
passengers stood in a chaotic and long and incredibly slow lined mixing with people trying to
get to check in counters. 3 flights (London, Moscow and Izmir) were boarding so many
passengers had to get to the front of the line to catch their flights. Passport control
couldn't even process faster as the lines were stuck as Xrays were just behind the booths
making the process even more painful. Will try again in a month and see if this is was just a
"bad day" - but all in all a rather bad experience. And charging 1 EUR for trolleys might not
sound a lot but it gives a very strange first impression.
MUNICH AIRPORT customer review : 24 September 2009 by Paritosh Vasava
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Customer Rating : 4/5 | |
From and to Helsinki. Very efficient airport. Everything is easy to find. Very many stores for
shopping. My luggage arrive on time and the security took less that 5 minutes during
departure.
MUNICH AIRPORT customer review : 18 July 2009 by P Kim
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Customer Rating : 2/5 | |
Departure from Terminal 1, B-Gate area, flying British Airways. B-Gates are separated from
other Gate areas in the terminal and there is little choice of duty free shopping and
dining/bar options available. I also wasn't able to use the priority pass lounges as a
result. Toilet facilities are basic and not as clean as I would expect for an international
airport. The Airport charges for use of luggage trolleys in the departure area regardless of
whether you will return the trolley - anyway, odd to charge for a major international airport
and when you have paid airport taxes. The security check was strange - after my bag went
through the x-ray machine, it had to go through the x-ray machine again but with my bag open
and in a position where everything could potentially fall out. The security staff did this
without asking me first and without any apology or explanation. Overall, not a good
experience.
MUNICH AIRPORT customer review : 13 July 2009 by C Freeman
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Customer Rating : 5/5 | |
I have traveled through several times between US and Southern Africa and everything you might
need en route is right there including train connection into Munich for the 12 or so daytime
hours to kill between flights (US to Africa) and a great - if expensive - hotel for the
necessary overnight stop on the return leg.
MUNICH AIRPORT customer review : 23 June 2009 by Brian Hill
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Customer Rating : 1/5 |  |
Arrived into Terminal 1 on Aer Lingus, totally chaotic. Followed the signs and were directed
down an escalator into a tiny border control area which was then found to be closed; there
was a serious danger of injuries as there were still people on the escalator even through the
area was now over crowded. Eventually found an open border control at 21.00 on a Thursday but
then discovered that the signs to the U-Bahn are less than visible; when we found the way, it
is a very long walk to the station. On return, security is a joke; "empty everything out of
your pockets including a plastic ball point pen" and still set the alarm off; my wife carries
a nebuliser (basically a small compressor), needles and syringes, this passed through the
scanner without any comment or question. MUC Terminal 1 is a joke!
MUNICH AIRPORT customer review : 12 May 2009 : by Kurt Müller
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Customer Rating : 4/5 | |
While the airport works very well, the multi-storey car parks do not. The problem is in their
automatic parking bay indication system. This shows you available bays on floors where, in
reality, there are none. Avoid following the arrows pointing to fewer than 5 bays on a floor,
as you will waste your time searching for non-existent slots.
MUNICH AIRPORT customer review : 27 April 2009 : by J Aberg
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Customer Rating : 5/5 | |
I know that Munich has been voted one of the best airports in Europe, and I understand why. It
is very well laid-out, and very user-friendly. I would say it is as good as Frankfurt is bad.
Therefore when flying Lufthansa and having to make a stop-over in Germany, I would pick Munich
with no hesitation!
MUNICH AIRPORT customer review : 6 April 2009 : by G Calafiore
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Customer Rating : 5/5 | |
A wonderful airport; aesthetically pleasing, clean and efficient, more so than FRA due to its
smaller size. Pleasant and obliging staff at check-in (LH, 4U, AB, etc) and at security. Good
variety of shopping and dining options both land and airside, but at usual inflated airport
prices. Excellent transportation options to get to the city, and the whole airport experience
pleasant. This is perhaps Europe's most efficient and passenger-friendly airport.
MUNICH AIRPORT customer review : 12 February 2009 : by H Prem
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Customer Rating : 5/5 | |
I was there last summer for a flight to DOH with Qatar Airways through Terminal 2. Airport was
very clean! A broad variety of Shop and very quiet even at night or in the morning! I had
almost no queues and the Baggage was really fast to pick up, the only Airport with that size
which managed that faster was NRT. All in all a good Airport.
MUNICH AIRPORT customer review : 3 February 2009 : by Pierre Fabre
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Customer Rating : 5/5 | |
As we had lots of luggage, what was greatly appreciated at Munich airport was the fact that
you can transfer from the plane to the train without having to unload your bags from the
trolley at any time! The airport trolleys are designed so that they can ride up and down the
escalators and there are lifts as well. The trolleys are also allowed to go down on the train
platform and there is not even a single step to get on the train. A very pleasant airport, too
bad that the fussy Swiss staff wasted us half and hour wanting to charge us a fee for excess
length of one of my bags, a 2m long ski bag, for which there would be absolutely no charge if
it was skis inside, but chargeable as I was carrying some long kites in it instead! I was
about to cut all my kite spars in half in order to avoid the 100$ charge when the manager
finally allowed this bag too - next time I'll just pretend to be carrying skis!
MUNICH AIRPORT customer review : 6 January 2009 : by Alexander Gabriel
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Customer Rating : 4/5 | |
6am arrival, with 6 hour layover. When I arrived, hardly any of the shops were open, and was
surprised at just how quiet the airport was - it was almost deserted. Within the next 2 hours
the airport did become busier though, and there was a wide range of shops and restaurants to
choose from.
MUNICH AIRPORT customer review : 22 December 2008 : by C Brown
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Customer Rating : 5/5 | |
Clean, spacious, very quiet, well-organised, clear signs. Good choice of shops and places to eat -
nicer than average airport range. I spent quite a while here as my incoming flight was delayed and
hence I had to get a later transfer - staff were helpful and efficient organising this, and food
voucher was supplied quickly without my having to ask for it (unlike at some other airports). If I
had to be stuck at any airport, this was a good one to be stuck at!
MUNICH AIRPORT customer review : 11 December 2008 : by Nick Paul
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Customer Rating : 4/5 | |
Early evening arrival ex LHR, transit to ADB. First impression is the airport is very quiet - no
noise of travellers or shoppers, little sound of any sort of business. Predominantly grey colour
scheme - highly polished floors, not too many shops, but pretty broad choice. Ample signage for
information about dept. gates and flight times. Choice of eating places - typical coffee and
baguette €7.20 / £5.50; spaghetti meal €10 ; pizza slice €4, etc.. Dept. gates are quite a distance
apart (and also on two levels) so allow for sufficient walking time if connections are close
together. Some travelators to various gates make it a bit easier. No delays at security on arrival
(note a revolving full height barrier gate might be a challenge to some partially disabled pax as
the access to it is quite narrow) or on departure, all very prompt. Plenty of seating available,
free papers to pax if required. Clean and efficient service.
MUNICH AIRPORT customer review : 3 October 2008 : by Daniel Double
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Customer Rating : 5/5 | |
I travel thru Munich Airport a lot. City Connection takes about 20-40 minutes by car from the city
center (depending on traffic), and even longer via public transport. Trains leave regularly during
daytime. Departure, depending on airline, there may be long waits for check in. Passport and
security checks are usually fast, the staff is firm but friendly. Security checks seem to be very
good. Duty free shop assistance often very rude for unknown reasons. Arrival, especially in Terminal
1 there are often long lines at immigration. The bags usually arrive within 10-15 minutes after
arriving at the gate, which is ok. There are no customs checks for every arriving passengers (or
forms to fill out), which is a big time-saver. Sometimes passengers get picked at random for checks,
but only seldom. Very clean airport. Good selection of shops, including supermarkets. All in all, a
very good airport - way better than many bigger airports.
MUNICH AIRPORT customer review : 25 September 2008 : by W Warnock
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Customer Rating : 2/5 | |
Stopped over in MUC in transit from HAJ to MAN. As with other comments, agree that the airport is
very clean and pretty well laid out. My problem is with the attitude of the staff which, in both
occasions I've used the airport, I've found to be unhelpful. Real shame as the airport itself is
fine, but I'd not look to transit via Munich if I could help it in future.
MUNICH AIRPORT customer review : 19 August 2008 : by Barbara Wissinger
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Customer Rating : 3/5 | |
The airport itself is nice, but I cannot understand why they always need forever to get the bags off
the plane. After our last flight from Chicago (direct), we waited almost 45 minutes before
everything was off-loaded. The fastest they've ever managed is 30 minutes after an Easyjet flight
from Stansted. Anyone flying into Munich, whether Terminal 1 or 2, should try to only have carry-
on, if possible.
MUNICH AIRPORT customer review : 12 August 2008 : by Ian Oliver
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Customer Rating : 5/5 | |
Munich is a joy to travel to and via. There is rather a long walk to get from the Schengen to non-
Schengen areas but security and passport control were very quick and efficient. The place is clean,
modern and unusually hasn't been turned into a giant shopping mall - natural lighting throughout by
way of lots of windows. The free tea and coffee bars strategically located throughout are a superb
idea - other airports take note!
MUNICH AIRPORT customer review : 17 June 2008 : by James Kenney
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Customer Rating : 5/5 | |
BOS-MUC-FRA. While my Lufthansa flight touched down on time, we had to wait for a gate, and I
subsequently missed my FRA flight. No matter. Quickly rebooked at Lufthansa's counter, then through
a fast security line, and on to the gate. Free coffee and tea, as well as newspapers, which was just
the thing I needed after such a long flight. I would love to connect at MUC again. It really is a
nice airport, and it quite efficient.
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