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Customer Review scoring : Maun Airport
6 out of 10  6 out of 10
2 reviews

 



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MAUN  AIRPORT review : 24 November 2009 by Cathy Reichardt

Customer Rating : 3/5

3 Star Ranking

Both sets of ladies toilets that I used during our recently transit through Maun (early November 2009) were horrible. Several sinks were broken/hanging off the wall, some toilet mechanisms would not flush, taps were out of order and facilities for the disposal for feminine waste had clearly not been functional for years (although the toilets were kept as clean as their poor state of repair would allow). I know that Botswana is currently having a particularly hard time given the global downturn, but maintenance of these facilities must have been neglected for a very long time to get into their current state. Botwana has unequivocally positioned itself at the high end of the tourist market: if so, then it must be prepared to deliver service and facilities commensurate with this market niche. This applies not just to the camps, but also to airports which are the gateway (and first introduction) to the country. Given the parlous state of the diamond market and the beleagured US economy (from which it apparently attracts the majority of its tourists) Botswana should be placing even greater emphasis on delivering quality facilities and service to attract visitors from the diminished pool of tourists who have the money to be able to afford to visit which is undoubtedly a costly travel destination. Otherwise the airport is fine for a small regional airport in the developing world, and thankfully the air conditioning works well! The use of golf carts to transport passengers and luggage to and from the planes is also an excellent idea, both in terms of passenger safety and comfort.


MAUN  AIRPORT review : 10 December 2008 : by F Zanon

Customer Rating : 3/5

3 Star Ranking

Travelled twice from/to Jo'burg. Very small airport, used mainly and maybe only to reach Okawango Delta. A couple of flight per day to South Africa and Gaborone, twice a week to Namibia. However it is usually quite busy because all small airplanes leaves from here to all airstrips in Okawango. Security control also for internal flights with these small planes!. One "gate", you walk to the airplane. There are no facilities inside, only one toilet and no food and shops, one check-in desk that open 2 hours before flight, but the queue is reasonable. It is a safe airport, quite clean but not the place where you'd like to spend more time than necessary! Nice shop and honest food just in front of the airport.









 


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