Muscle Shoals Airport Passenger Reviews and Traveller Reports
Muscle Shoals Airport by Vic Johnson
10 June 2006 Customer Rating : n/a
MSL is 30 minutes from my home instead an hour twenty to HSV. The staff
is beyond exceptional up to and including the TSA employees. Over the
years I have had less problems with connections in Memphis than any
other hub in the southeast. Two years ago we dropped our 16 year old
daughter off for a flight to her grandparents. We left for parts far
and wide before the flight departed as we knew she was in good hands.
This wound up being one of the occasions when mechanical problems caused
a delay. The staff called me on my cell phone and explained the options
to get my daughter to her destination. We chose to allow her to stay and
wait for the next flight that afternoon as her arrival time would not
have varied much had we turned around and put her on a flight out of
HSV. I asked that they make sure she was fed since her wait would go
over lunch time. Long story short, when we checked to see how she
accomodated, the staff insisted my daughter accompany them to lunch and
picked up the tab. She was provided vouchers for the 2 hour layover in
Memphis and the staff explained in detail how to use them, where the
eating places were located in Memphis airport etc. She was treated
exceptionally well and other than the long day actually enjoyed learning
about the pitfalls that face air travelers at times first hand. The same
smiling faces that helped my daughter two years ago are the same ones
that greet you at the counter today. My only complaint is the limited
flights don't allow me to fly out of the shoals as often as I would
Muscle Shoals Airport by Fred Foulks
19 February 2006
MSL continues to be a good alternative to larger nearby airports.
Flew to see family in Late Nov. and Early Dec. of 2005. NWA continues to
have 2 flights a day to its Memphis Hub. As with my previous experiences
traveling through MSL the NWA and Airport Staff did a great job in
taking care of their passengers. Again a job well done by the MSL
Airport and Airline Staff. Also the New Marriot Hotel and Spa has
opened, the Robert Trent Jones Golf Course is also open for the avid
golfer both of which are just minutes from the airport. My round trip
flights were flawless and running at or ahead of schedule outbound and
inbound from the North West Alabama Airport.
Airport by Richard Mitchell
Being a resident of Muscle Shoals, the Muscle Shoals airport (MSL) is very
convenient; I can walk there from my house. However, my experiences with MSL have
almost always been unsatisfactory. In June 2005, I flew round-trip from MSL to
Houston, TX, (IAH). The pilot would not land at MSL on the return trip because of a
problem at the airport, so he flew over the airport, turned around, and flew back to
Memphis. The problem was that the VOR was not working and, claimed the pilot, it was
too hazy to land using VFR (Visual Flight Rules). The pilot told us, seven
passengers all on business, that he would not have left Memphis had he known about
the problem at MSL. The MSL staff said that the VOR had been out for a month and
that other pilots had been landing without it. The MSL staff told my wife, who
relayed the information to me, that if my plane, the first of the day, could not
land, then the second plane, last of the day, would probably not be able to land
either. None of the passengers, including myself, was willing to take a chance on
Northwest Airlink (NWA) being able to land the second plane. I rented a car from
Avis at a cost of over $170, plus gas, for the two and half hour drive from Memphis
to Muscle Shoals. This is not the first time I have had to rent a car to get home
because of NWA and MSL, but it will be the last.
Airport by Fred Foulks
Flew out of MSL for a trip last month. (June 2005) Booked on the morning flight and was scheduled to
arrive at my destination in the early afternoon on Northwest Airlink. However due a mechanical issue the
morning flight was canceled. Northwest Airlink(Operated by MESABA) called me at home and already had me
booked on the late afternoon flight to Memphis getting into Arkansas that evening. When time came to
catch the connecting flight, we had a gate hold due to severe weather over the airport in Memphis.
Finally arrived at my destination about 40 minutes late. I have to give the MSL Northwest crew a Job
Well Done. They showed excellent customer service and did everything they could to make my flight out as
pleasant as possible. Mechanical issues come up from time to time and the weather tends to throw a curve
ball at us causing one to adjust travel plans. This is to be expected. The return flights operated on-
time from gear up to gear down from Arkansas back to Memphis on into Muscle shoals. Weather: Clear skys
and mild temps during the trip home. We even arrived in Muscle Shoals about 15 minutes ahead of
schedule. As Mentioned in my previous comments MSL is a good alternative to other nearby airports.
Parking is just 2.00 a day and if you book 2-3 weeks ahead you can get fares lower than at the other
larger nearby airports. Granted flights are limited and experienced some challenges on my last two
trips out of MSL. Will continue to utilize the airport for future trips. One additional fact: Avis
Rental Car does have a Rental center adjacent to the airport terminal building. They Do Not have a
counter inside the Terminal only Enterprise Rental Car does. If North Alabama and Southern TN are in
your plans check out MSL as an alternative to other nearby airports.
Airport by Fred Foulks
Flew out of MSL in December of 2004. Small airport with 2 flights daily to Memphis on Northwest
Airlink Saab 340 Aircraft. MSL is about 70 miles west of HSV International Airport.
Experience was good. Saved about $ 90.00 in parking and airfare from MSL. The Saab aircraft was a
pretty nice plane for a commuter.
Drawbacks: Limited flights with 2 a day.
Positives: Parking is $2.00 a day compared to 8-10 a day at HSV.
Fares are usually lower if booked in advanced.
I could have flown out of HSV but found MSL to be a better deal.
Will try to contact the Airport and pass on my experience and ideas to improve air travel in the
area. Finally, If your a Golfer MSL is 15 minutes from the New Robert Trent Golf Course their in Northwest
Alabama. Also a new Convention Center and Hotel will open soon.
If flying to North Alabama MSL is a alternative to HSV. Even though flights are limited. Enterprise
R-Car is on sight.
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