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Marseille Airport Passenger Reviews and Marseille Airport Traveller Reports
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MARSEILLE AIRPORT customer review : 10 June 2013 by J Collins (UK) |
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Rating : 0/10 |  |
Queuing |  |
Cleanliness |  |
Facilities |  |
Recommended |  |
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Long queues at passport control inbound, then a long wait for luggage on top of that. Outbound long queues at
security, more than 90 minutes, then a long queue for passport control. Less than 1/3 of available channels open.
In a nutshell, fly elsewhere and save a morning or afternoon queuing!
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MARSEILLE AIRPORT customer review : 8 May 2013 by Moreira Celso (Brazil) |
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Rating : 0/10 | |
Queuing |  |
Cleanliness | |
Facilities | |
Recommended | |
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An international airport that in many places only has instructions in French. Flew into Terminal 4, which along
with the others is dirty and poorly signposted. The toilets are dirty, hygiene does not seem to be the concern
of the administration. To find out where the tax refund was location was like begging for information. The
customs broker only stamps documents for the refund 2 hours before takeoff. The seats for waiting
passengers were dirty and the lounge Luberon does not even have bathrooms inside.
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MARSEILLE AIRPORT customer review : 29 August 2012 by Anna Kleinzahler (UK) |
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Rating : 1/10 |  |
Queuing | |
Cleanliness |  |
Facilities | |
Recommended | |
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Flew into Marseille from Gatwick and used on arrival Terminal 2. It is appalling. It is brutal architecture and
long hard corridors that go up and down with no electric walkways or many lifts. If you are not physically fit,
or so handicapped that you need a wheelchair getting to and from the aircraft can be a struggle, even more
so with those with children's buggies. I found the staff, particularly the border police indifferent to
passengers and talked amongst themselves. The check-in and security going out was smooth and fast, but
the facilities leave a lot to be desired. Blocked toilets, poor shopping options, particularly on the land side,
few seats. If you fly with easyjet even as a low cost passenger, you get modern well equipped, clean and
comfortable jet. I don't see why this airport authority expects passengers to be happy with a terminal that is
not as good as the other terminal at the airport and which is the case at both the north and south terminals
at Gatwick., or Nice. This terminal puts the airport to shame, creates a terrible first impression and should be
pulled down.
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MARSEILLE AIRPORT customer review : 8 August 2012 by Mathias Slabbinck (Belgium) |
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Rating : 2/10 |  |
Queuing | |
Cleanliness | |
Facilities | |
Recommended | |
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The low cost terminal at Marseilles, MP2, is exactly what it says it is : low cost, low quality, low everything.
There was no air conditioning in the small luggage claim area in July, and we had to wait for 30 minutes for
our luggage to arrive, although our flight was the last flight to arrive that evening at 11.45pm and the
terminal was empty. To avoid at all (low) cost.
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MARSEILLE AIRPORT customer review : 25 September 2010 by Philip Eagle (UK)
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Customer Rating : 1/5 |
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 | Queuing |
 | Cleanliness |
| Facilities |
MP2, the budget airline terminal, is the worst airport in France I have ever used. You have to
carry your own suitcase to a conveyor belt at check-in, there is very little in the way of
food and shops, and the terminal looks like the freight warehouse it once was. The worst part
of the experience, however, was when we were called to the departure gates. After the flight
was called, we had to queue for twenty minutes before any border police bothered to come to
the emigration desks. Once you get to the gates, the waiting areas look like a prison
reception area, with no seating and bare metal walls. A number of elderly passengers were in
real distress due to the lack of seating. No matter what you think budget passengers deserve,
this terminal is unacceptable in a developed country.
MARSEILLE AIRPORT customer review : 17 August 2010 by D Gray (Ireland)
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Customer Rating : 1/5 |
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| Queuing |
| Cleanliness |
| Facilities |
Waiting area after passport control at gates was overcrowded - too many people crowded into
small gate with no chairs for over 30 mins. Unbelievable to think this is Europe surely there
are some regulations?
MARSEILLE AIRPORT customer review : 13 August 2010 by Miles Canne
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Customer Rating : 5/5 |  |
Flew into and out of MP2 in the last week and absolutely no complaints. Clean, well maintained and
well signed, medium sized airport with good design that limits walking distances from check-in, to
security, to gate. On arrival, bags were on the belt when we got to luggage reclaim and we were
straight out and into a taxi within 15 minutes of landing. Big picture windows over the apron afford
excellent views of the aircraft while you wait for your flight to be called. Feels like an airport,
rather than a shopping centre that does flights on the side.
MARSEILLE AIRPORT customer review : 28 December 2009 by Paul Van Alsten
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Customer Rating : 4/5 |  |
I often use MRS on LaNavette flights from/to Orly and I actually like the airport. AF uses the
Hall 4 which is bright and convenient. Luggage delivery is usually quick and it is a short way
to the bus station. Bus shuttles run every 20 min to downtown Marseille (€8,50 one-way) and
every 30 min to Aix-en-Provence. On departure there are plenty of self-service check-in
machines, and security control is usually fast. On the downside there are very few shops and
catering facilities, so that I would recommend not to arrive too early before your flight.
MARSEILLE AIRPORT customer review : 24 November 2009 : by Andrew Bennett
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Customer Rating : 1/5 | |
Sadly, my experiences seem to be following Mr Cullen's closely! Having felt, like him, that
MP2 was beginning to get its act in order I had a poor experience a couple of weeks ago. At a
'busy' time for the terminal (ie 2 flights departing closely together!), management of two
different queues was non-existent - and unnecessary, given that in fact my Ryanair flight (to
STN) was about 40 minutes late into Marseille and so passengers should not have been called to
the gate at all. Result - on going forward to the border police passport control, STN
passengers were asked to stand to one side to let the others through (I think they were going
to Eindhoven). Those of you who know the area at MP2 that I am talking about will realise the
unpleasant scrum that resulted (after which, we STN passengers were still required to queue at
the 'gate' (ie behind a locked door) for almost 45 minutes before boarding. Once we reach
summer schedules, I'm going to try Leeds/Bradford-Avignon with Jet2, although recent posts on
LBR (which I have not used for a couple of years) hardly fill me with much hope!
MARSEILLE AIRPORT review : 3 September 2009 : by Peter Cullen
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Customer Rating : 1/5 | |
My third report on MP2 will be my final one, as I will never use this appalling shambles of a
terminal again - the worst yet. As before, my departure was on a Saturday afternoon in August,
but just four flights were scheduled to leave in the three hours after I arrived. MP2 could
not cope. We arrived just over two hours before scheduled departure and, had the flight left
on time, would have spent 1 hour 50 minutes queuing. Among the highlights were 24 minutes
waiting to give passport details (after 36 minutes in the check-in desk queue) and being
accused of not submitting them online - like everyone else in the queue I had not been asked
to. Another half hour waiting for the border police officer to open his booth. The final
insult was an extra 20 minutes at the departure gate as they could not let passengers off the
incoming aircraft - the terminal door would not open. So we finally boarded the aircraft 2.5
hours after entering the terminal, all but ten minutes standing in queues. This place is an
utter mess: inefficient, chaotic, cheap, nasty, and with uncaring staff, I speak and
understand enough French to know that it was not just a language barrier; I will accept the
security staff who were doing their best. It should be avoided at all costs, there are
alternatives and I intend to use them.
MARSEILLE AIRPORT review : 9 November 2008 : by Andrew Bennett
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Customer Rating : 3/5 |  |
I think MP2 is nearly getting it right! I have used it several times more since my previous comment
and I agree with others that staff are (now) generally helpful and friendly and - although limited
in extent and choice - the food and drink available in the departure area (I hesitate to call it a
'lounge'!) is of reasonable quality and is reasonably priced compared with many other airports.
However, passengers are still called to gates far too early - often before the incoming flight has
even landed - so that the length of time queuing in the rather grim ground-floor area is too long.
MARSEILLE AIRPORT review : 27 August 2008 : by Peter Cullen
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Customer Rating : 2/5 |  |
Last August I wrote a rather damning review of MP2; this year I used the same terminal at more or
less the same time of day and time of year. It has improved a little, but there is still room for
improvement. The queues are still there, but they move more quickly; I timed everything very
carefully. Check-in, 10 minutes; luggage drop-off, 4; security, 21; passport control, 10; boarding-
pass check, 9; boarding, 8. However you look at it, this is still an hour of continual queuing and,
as we were a little later than planned arriving at the airport, it was literally moving from one
queue to the next. The environment has not improved, though I did feel the staff were more helpful
and friendly than last time and generally it was not quite as awful. However, the final episode
illustrated some of the problems of MP2. With everyone on board, on time, the pilot announced that
he could not start engines because there was so much rubbish blowing about on the apron. I was by a
window and could see burst rubbish bags from aircraft just left lying around. We waited 15 minutes
while some of it was cleared up, but it was far from completely clear when we left. The whole place
feels very uncared-for and it is obvious that costs have been cut wherever possible; as I said last
time I understand the economics of low-cost flying, but this seems to be a step too far - to the
point where it is counterproductive in terms of efficiency and customer satisfaction.
Marseille Airport review by G Darren
15 February 2008 Customer Rating : 
I agree with Mr Benett's comment about this airport. But I think everybody here is a bit tough about
MRS2. I traveled to Spain, Sweden and Norway from there, and the experience was not that horrible. I
agree that MRS2 is not the most beautiful airport in Europe, but I do not care about waiting 20
minutes in line (I have never had to wait more than 5 minutes) in a terminal badly decorated, if
afterwards I just have to drive 15 minutes to get to Marseille. I prefer this terminal next to the
city than a luxurious one which is 2 hours from where I want to get.
Marseille Airport review by Andrew Bennett
1 November 2007 Customer Rating : 
A veteran of the 'proper' terminal, and an admirer of it (see previous comments) I have now also
experienced MP2 and have to agree that aesthetically it's pretty grim. I was fortunate to go through
at a quiet time, on my own and with hand baggage only but I can imagine that it can be a frustrating
experience at busy times and/or with a family and all its luggage. Splitting off the cheap flights was
probably quite a good idea operationally but certainly there's some room to think further about
customer care!
Marseille Airport review by W Poole
29 October 2007 Customer Rating : 
I'd like to second Peter Cullen's comments on the new concept terminal, MP2. It is an horrendous
experience. Travelling with young daughter and wife, on arrival, no trolleys are permitted in the
baggage hall so you have to carry everything. The terminal is a 10 minute walk (not under cover) to
the car hire car parks. On departure, no trolleys allowed in the terminal. Check in is not
computerized so all baggage tags have to be written. You then have to carry your bags a further 50m to
drop them off at the baggage belt and have your items rechecked. The shopping experience is not too
bad. Finally, we had to queue for one gendarme to finally turn up to check all our passports. One
passport controller for 150 people, you do the maths. The terminal is understaffed and those that do
work there seem to have the hump because they'd rather be working in the other terminal. Pack light
and if you are travelling with a family and have hired a car, leave the family at the terminal,
collect the car and drive it back to the terminal. There is a drop off car park that allows 30 mins
free parking in front of the terminal.
Marseille Airport review by Peter Cullen
28 August 2007 Customer Rating :
I have used Marseille in the past and found it perfectly acceptable. However last week I endured the
new terminal 2 (warehouse would be a better description) for low-cost airlines; it is a truly horrible
experience. I know that when travelling low-cost, it is just that, and you get what you pay for, but
this takes the concept to a whole new (lower) level. They obviously did not waste any money on
decorating as it is mainly bare walls, pipes, concrete floors, etc. On the few places they actually
put some paint it is the most disgusting mixture of lime green, purple and orange you can imagine. You
get plenty of time to admire the 'design' of this box as you queue to put your luggage onto a conveyor
belt (about 20 minutes, and quite what cost it saves is beyond me) and to go through security (about
45 minutes). If this is the future of mass air transport it will surely kill itself, it is a totally
joyless and annoying experience. At least when you get to the aircraft it feels fairly luxurious.
Marseille Airport review by Andrew Bennett
6 June 2007 Customer Rating : 
Several more good experiences of this efficient airport in February and
again last week - given its increasing busy-ness, I am always surprised
that so few passengers comment on it, but maybe that's a sign of overall
contentment! My usual route is MME-AMS-MRS and return (KLM - rather
wobbly Fokkers on both legs, but generally personable crews and
reasonable timekeeping), which means I get to use Hall 4 at MRS,
undeniably pleasanter than Hall 1 or the new low-cost terminal MP2
(although one of my daughters used this in December and thought it
perfectly adequate). Check-in staff at MRS are always pleasant, the
waiting area by the gates is light and airy and (since changing from
Europcar to Avis) I have found the collection and return of hire cars to
be quick and hassle-free. If carless, the bus service to Aix is
frequent, fast and relatively cheap: all in all, this airport provides a
good start or end to your trip.
Marseille Airport review by Graeme Duncan
19 January 2007 Customer Rating : n/a
Marseille is my local airport and I use it a lot. Generally it works
well and is a pleasant experience for a 'small' airport. Parking is
excellent and only a short 5 minute walk from the main terminal and at
6,20 euros per day very reasonable. I did have one bad experience
recently where passport control took over 40 minutes coming in from
London. For some reason they had no EU passport desk and delays were
lengthy for non-EU passengers. At least the bags were available when we
cleared passport control. One word on the new low-cost terminal. This is
now open but clearly not finished (as of mid-December). The decor is
sparse with lots of concrete but hopefully this will be improved soon.
Marseille Airport review by Gavin Lidderdale
8 September 2006
I really like this airport and support the comments by Martin Hambleton
below. Check-in desks are normally only opened at a specified time
before departure so arriving too early is not a good idea. There are
some shops before security selling some Provence souvenirs. Security is
normally quick and once through to the departure lounges it is very
peaceful. There is a cafe to buy drinks and snacks. The so-called Duty
Free shop is mostly empty - reason - the prices are higher than in the
high street for EU travellers - so buy your Pastis before travelling.
The car hire pick up and drop off is just across road from the terminal
building - extremely easy and efficient. Within 5 minutes you can be on
the motorway. Just as close is the bus station with regular services to
Marseille , Aix-en-Provence etc. I always travel via MRS when I can. I
also support Mr Hambleton in confirming there is a business class lounge
called "Cezzane".
Marseille Airport review by Martin Grafton
3 August 2006
I recently travelled through MRS and found it perfectly acceptable as an
airport. In particular hiring a car was easy, only 50m from the
terminal and well signposted (as was the returns area). One area that
could do with improving is the catering airside.
Marseille Airport review by Lewis Miskell
21 November 2005
Recently I was in Marseille aiport and I can assure everybody
that there are duty free shops and a business class lounge.
Now, there may be a domestic side that doesn't have these things,
but there was a duty free shop, newseller, a coffee shop and one
or two other shops airside. MRS is not a large airport, but it is easy
to get to and out of. Staff friendly, particularly the tourist
information desk. There are other shops, bars in the arrival and
departure areas - which are all on the same level.
Marseille Airport review by Max Heathcote-Smith
28
July 2005
Whilst the air conditioning is being upgraded in the check in hall in
T1, the airport as a whole is big enough, spacious enough and
friendly enough. Food and drink/food is expensive - but not too much
(same old all over the world high prices) We were out of the airport in
our hire car in 50 mins from touch down. Car hire offices were 50 yards
from the terminal and on return had friendly check in staff for our
delayed flight. It's ok. It's no architectural gem, but it does the job
efficiently and quickly, which is what you want.
Marseille Airport review by Andrew Bennett
6
May 2005
By the way, Mr Parra should know that the business centre (or executive lounge) is in Hall 4. I have
seen it with my own eyes and full details are on the airport's own website. Has Mr Parra actually been
to the airport?!
Marseille Airport review by Andrew Bennett
6
April 2005
I have used MRS regularly for the past three years and find it a quick, friendly and pleasant
airport. Admittedly I am among the 'other' (inferior?) i.e. economy class passengers that one of
your correspondents objects to sitting with, but there you go - the downside of democracy, hey?! It
is not true that the car hire pick up is in a distant corner of a car park - it is much closer to
the arrivals hall than at Nice, for example, and is very clearly signed. Once in your car, you are
quickly out of the airport and onto the excellent Autoroutes du Sud network or, in my case, the
quick D7 to Aix. I like MRS!
Marseille Airport review by Jacques
Parra
18
September 2004
It is evident that Mr. Martin Hambleton doesnot know Marseille airport as well as he mentions. There
are no business class lounges at all. I checked with the Air France staff at the information counter
in the international departure hall and they confirmed that there is no business class lounge at the
airport. There is also NO duty free hall at all in whatsoever international departure hall at
Marseille airport. I know there are some shops, but these are not in the
departure hall. I used both
the Schengen and the european departure halls and I could not find any F&B facilities. Maybe Mr.
Hambleton could be so nice to inform all air passengers where the business class lounges are
located, where the F&B facilities in the departure halls are (I do not mean the Flo and other
brasseries, which are not located in the actual departure halls) and where on Marseille airport we
can buy duty free products. I fly once a week, have visited hundreds of airports all over de world
and feel that Marseille is the worst airport to spend your time waiting. No comparison at all with
Schiphol, Frankfurt, Copenhagen, Hong Kong, Bangkok, Nice, Vienna etc.
Marseille Airport review by Martin Hambleton
12
September 2004
Don't really agree with the comments below at all. MRS is a well built and user friendly airport
that provides a reasonable service to travellers. Mr Parra does not mention at all which airline or
which Departure hall he was using. All departure halls have business lounges, indeed the
International hall has a lounge called "Cezzane" and provides very good facilities for business
travellers, (you need a key pass from the check-in, but if your flying business you will receive
one) the Domestic (AF and codeshares) has a smaller, but none-the-less comfortable business lounge.
All airlines with the exception of the "North African" and charter/low cost flights have dedicated
business check-in in both halls. Again, there is a large duty/tax free shop in the International
hall, very well stocked and in fact perhaps a little to big for its size. All departure halls
provide F&B facilities and all are open untill the last flight has departed. There are technically 3
departure halls at MRS and all have access or provide the above. I honestly don't work for the
airport but i do find the comments of Mr Parra a little unfair on MRS. This is my local airport and
i have been commuting through it for over 7 years and have never encountered the problems described
below.
Marseille Airport review by Jaccques Parra
8
September 2004
No business class lounges
AT ALL. Even if you fly business or first with Air France you have to wait in the departure hall
amongst all other travellers. (Most of them from North African countries). No
separate check in. No
food or beverage available in departure halls, NO tax free shops, No other shops at all. Just
nothing, only a waiting hall where nothing happens ar anything is available.
Marseille Airport review by Peter Dowling
9
July 2004
Travelled ORY-MRS in May 04. MRS was a bit of a "disaster". Had to wait 45 mins for luggage to
appear on the carousel, and the main concourse was being "renovated", so dust and debris were
everywhere. Car rental agencies were located quite a distance from the terminal building in a
remote car park, with no signage to this effect in the terminal. So, if you go to Marseille,
patience will be quite a virtue!
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