MRS - MARSEILLE AIRPORT

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Marseille Airport by G Darren

15 February 2008   Customer Rating :

I agree with Mr Benett's comment about this airport. But I think everybody here is a bit tough about MRS2. I traveled to Spain, Sweden and Norway from there, and the experience was not that horrible. I agree that MRS2 is not the most beautiful airport in Europe, but I do not care about waiting 20 minutes in line (I have never had to wait more than 5 minutes) in a terminal badly decorated, if afterwards I just have to drive 15 minutes to get to Marseille. I prefer this terminal next to the city than a luxurious one which is 2 hours from where I want to get.

Marseille Airport by Andrew Bennett

1 November 2007   Customer Rating :

A veteran of the 'proper' terminal, and an admirer of it (see previous comments) I have now also experienced MP2 and have to agree that aesthetically it's pretty grim. I was fortunate to go through at a quiet time, on my own and with hand baggage only but I can imagine that it can be a frustrating experience at busy times and/or with a family and all its luggage. Splitting off the cheap flights was probably quite a good idea operationally but certainly there's some room to think further about customer care!

Marseille Airport by W Poole

29 October 2007   Customer Rating :

I'd like to second Peter Cullen's comments on the new concept terminal, MP2. It is an horrendous experience. Travelling with young daughter and wife, on arrival, no trolleys are permitted in the baggage hall so you have to carry everything. The terminal is a 10 minute walk (not under cover) to the car hire car parks. On departure, no trolleys allowed in the terminal. Check in is not computerized so all baggage tags have to be written. You then have to carry your bags a further 50m to drop them off at the baggage belt and have your items rechecked. The shopping experience is not too bad. Finally, we had to queue for one gendarme to finally turn up to check all our passports. One passport controller for 150 people, you do the maths. The terminal is understaffed and those that do work there seem to have the hump because they'd rather be working in the other terminal. Pack light and if you are travelling with a family and have hired a car, leave the family at the terminal, collect the car and drive it back to the terminal. There is a drop off car park that allows 30 mins free parking in front of the terminal.

Marseille Airport by Peter Cullen

28 August 2007   Customer Rating :

I have used Marseille in the past and found it perfectly acceptable. However last week I endured the new terminal 2 (warehouse would be a better description) for low-cost airlines; it is a truly horrible experience. I know that when travelling low-cost, it is just that, and you get what you pay for, but this takes the concept to a whole new (lower) level. They obviously did not waste any money on decorating as it is mainly bare walls, pipes, concrete floors, etc. On the few places they actually put some paint it is the most disgusting mixture of lime green, purple and orange you can imagine. You get plenty of time to admire the 'design' of this box as you queue to put your luggage onto a conveyor belt (about 20 minutes, and quite what cost it saves is beyond me) and to go through security (about 45 minutes). If this is the future of mass air transport it will surely kill itself, it is a totally joyless and annoying experience. At least when you get to the aircraft it feels fairly luxurious.

Marseille Airport by Andrew Bennett

6 June 2007   Customer Rating :

Several more good experiences of this efficient airport in February and again last week - given its increasing busy-ness, I am always surprised that so few passengers comment on it, but maybe that's a sign of overall contentment! My usual route is MME-AMS-MRS and return (KLM - rather wobbly Fokkers on both legs, but generally personable crews and reasonable timekeeping), which means I get to use Hall 4 at MRS, undeniably pleasanter than Hall 1 or the new low-cost terminal MP2 (although one of my daughters used this in December and thought it perfectly adequate). Check-in staff at MRS are always pleasant, the waiting area by the gates is light and airy and (since changing from Europcar to Avis) I have found the collection and return of hire cars to be quick and hassle-free. If carless, the bus service to Aix is frequent, fast and relatively cheap: all in all, this airport provides a good start or end to your trip.

Marseille Airport by Graeme Duncan

19 January 2007   Customer Rating : n/a

Marseille is my local airport and I use it a lot. Generally it works well and is a pleasant experience for a 'small' airport. Parking is excellent and only a short 5 minute walk from the main terminal and at 6,20 euros per day very reasonable. I did have one bad experience recently where passport control took over 40 minutes coming in from London. For some reason they had no EU passport desk and delays were lengthy for non-EU passengers. At least the bags were available when we cleared passport control. One word on the new low-cost terminal. This is now open but clearly not finished (as of mid-December). The decor is sparse with lots of concrete but hopefully this will be improved soon.

Marseille Airport by Gavin Lidderdale

8 September 2006

I really like this airport and support the comments by Martin Hambleton below. Check-in desks are normally only opened at a specified time before departure so arriving too early is not a good idea. There are some shops before security selling some Provence souvenirs. Security is normally quick and once through to the departure lounges it is very peaceful. There is a cafe to buy drinks and snacks. The so-called Duty Free shop is mostly empty - reason - the prices are higher than in the high street for EU travellers - so buy your Pastis before travelling. The car hire pick up and drop off is just across road from the terminal building - extremely easy and efficient. Within 5 minutes you can be on the motorway. Just as close is the bus station with regular services to Marseille , Aix-en-Provence etc. I always travel via MRS when I can. I also support Mr Hambleton in confirming there is a business class lounge called "Cezzane".

Marseille Airport by Martin Grafton

3 August 2006

I recently travelled through MRS and found it perfectly acceptable as an airport. In particular hiring a car was easy, only 50m from the terminal and well signposted (as was the returns area). One area that could do with improving is the catering airside.

Marseille Airport by Lewis Miskell

21 November 2005

Recently I was in Marseille aiport and I can assure everybody that there are duty free shops and a business class lounge. Now, there may be a domestic side that doesn't have these things, but there was a duty free shop, newseller, a coffee shop and one or two other shops airside. MRS is not a large airport, but it is easy to get to and out of. Staff friendly, particularly the tourist information desk. There are other shops, bars in the arrival and departure areas - which are all on the same level.

Marseille Airport by Max Heathcote-Smith

28 July 2005

Whilst the air conditioning is being upgraded in the check in hall in T1, the airport as a whole is big enough, spacious enough and friendly enough. Food and drink/food is expensive - but not too much (same old all over the world high prices) We were out of the airport in our hire car in 50 mins from touch down. Car hire offices were 50 yards from the terminal and on return had friendly check in staff for our delayed flight. It's ok. It's no architectural gem, but it does the job efficiently and quickly, which is what you want.

Marseille Airport by Andrew Bennett

6 May 2005

By the way, Mr Parra should know that the business centre (or executive lounge) is in Hall 4. I have seen it with my own eyes and full details are on the airport's own website. Has Mr Parra actually been to the airport?!

Marseille Airport by Andrew Bennett

6 April 2005

I have used MRS regularly for the past three years and find it a quick, friendly and pleasant airport. Admittedly I am among the 'other' (inferior?) i.e. economy class passengers that one of your correspondents objects to sitting with, but there you go - the downside of democracy, hey?! It is not true that the car hire pick up is in a distant corner of a car park - it is much closer to the arrivals hall than at Nice, for example, and is very clearly signed. Once in your car, you are quickly out of the airport and onto the excellent Autoroutes du Sud network or, in my case, the quick D7 to Aix. I like MRS!

Marseille Airport by Jacques Parra

18 September 2004

It is evident that Mr. Martin Hambleton doesnot know Marseille airport as well as he mentions. There are no business class lounges at all. I checked with the Air France staff at the information counter in the international departure hall and they confirmed that there is no business class lounge at the airport. There is also NO duty free hall at all in whatsoever international departure hall at Marseille airport. I know there are some shops, but these are not in the departure hall. I used both the Schengen and the european departure halls and I could not find any F&B facilities. Maybe Mr. Hambleton could be so nice to inform all air passengers where the business class lounges are located, where the F&B facilities in the departure halls are (I do not mean the Flo and other brasseries, which are not located in the actual departure halls) and where on Marseille airport we can buy duty free products. I fly once a week, have visited hundreds of airports all over de world and feel that Marseille is the worst airport to spend your time waiting. No comparison at all with Schiphol, Frankfurt, Copenhagen, Hong Kong, Bangkok, Nice, Vienna etc.

Marseille Airport by Martin Hambleton

12 September 2004

Don't really agree with the comments below at all. MRS is a well built and user friendly airport that provides a reasonable service to travellers. Mr Parra does not mention at all which airline or which Departure hall he was using. All departure halls have business lounges, indeed the International hall has a lounge called "Cezzane" and provides very good facilities for business travellers, (you need a key pass from the check-in, but if your flying business you will receive one) the Domestic (AF and codeshares) has a smaller, but none-the-less comfortable business lounge. All airlines with the exception of the "North African" and charter/low cost flights have dedicated business check-in in both halls. Again, there is a large duty/tax free shop in the International hall, very well stocked and in fact perhaps a little to big for its size. All departure halls provide F&B facilities and all are open untill the last flight has departed. There are technically 3 departure halls at MRS and all have access or provide the above. I honestly don't work for the airport but i do find the comments of Mr Parra a little unfair on MRS. This is my local airport and i have been commuting through it for over 7 years and have never encountered the problems described below.

Marseille Airport by Jaccques Parra

8 September 2004

No business class lounges AT ALL. Even if you fly business or first with Air France you have to wait in the departure hall amongst all other travellers. (Most of them from North African countries). No separate check in. No food or beverage available in departure halls, NO tax free shops, No other shops at all. Just nothing, only a waiting hall where nothing happens ar anything is available.

Marseille Airport by Peter Dowling

9 July 2004

Travelled ORY-MRS in May 04. MRS was a bit of a "disaster". Had to wait 45 mins for luggage to appear on the carousel, and the main concourse was being "renovated", so dust and debris were everywhere. Car rental agencies were located quite a distance from the terminal building in a remote car park, with no signage to this effect in the terminal. So, if you go to Marseille, patience will be quite a virtue!

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