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Marseille Airport
4.6 out of 10  4.6 out of 10
32 reviews

 



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MARSEILLE AIRPORT customer review :  10 April 2014 by Paul Oslizlok    (Ireland)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This review refers to the MP2 terminal. I completely agree with most of the other reviews. I have never felt the need to review an airport before. This one however is a shambles. It is a shoddy large shed of a place. It is poorly organised, overcrowded and gives no sense of confidence to the air traveller. The airport itself is quite difficult to access. Arriving in Marseille on Friday evening was a nightmare - enormous traffic jams and it was even quite challenging for the hire car's GPS to get us to our destination. Avoid at all costs.



MARSEILLE AIRPORT customer review :  2 October 2013 by Mireille Pestana    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

My review is for Marseille MP2. Horrible airport terminal. This is probably the most inefficient and badly organised airport that I have experienced. The queue at security is always badly managed. They don't have a line for people who require special assistance. They don't seem to have enough people to manage the queue. So many people who use this terminal do not have manners, they just jump the queue. No airport staff seem to organise the place. I've had enough of Marseille MP2. I'll never set foot in this airport terminal again.



MARSEILLE AIRPORT customer review :  1 August 2013 by S Wredden    (France)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

MP2. This terminal is a joke! I thought maybe it was a temporary structure but it seems it was purpose built. We used the airport for a flight to Istanbul. We arrived on Sunday evening for a flight scheduled for 0155. There were no facilities at all for food or drink. Check in was appalling and chaos seemed to be the order of the day. We had to take our hold luggage through ourselves and waited nearly an hour for it to be checked at security. When we finally reached the departure lounge, again any shops that are there were closed, the coffee machine was out of order so had to sit (in extremely uncomfortable seating) for two hours with no refreshments available to us. Apparently, the building was originally used for cargo, I think passengers are being treated in the same way. Marseille Airport Authorities please note, we are paying customers and expect some sort of service that reflects that. Whether we are flying budget airline or not we should be treated with respect.



MARSEILLE AIRPORT customer review :  11 July 2013 by Alain Girard    (France)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Marseille MP2 (part of Marseille airport dedicated to low cost flights) is a terrible place for passengers. Last month we spent one hour queuing between the Ryanair registration and the plane access. A hundred people standing in a very small space, no seat available. And again 20 min queuing before the luggage control. Comment of the airport staff: "you should be happy to have toilets available". All the building is noisy.



MARSEILLE AIRPORT customer review :  10 June 2013 by J Collins    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Long queues at passport control inbound, then a long wait for luggage on top of that. Outbound long queues at security, more than 90 minutes, then a long queue for passport control. Less than 1/3 of available channels open. In a nutshell, fly elsewhere and save a morning or afternoon queuing!



MARSEILLE AIRPORT customer review :  8 May 2013 by Moreira Celso    (Brazil)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

An international airport that in many places only has instructions in French. Flew into Terminal 4, which along with the others is dirty and poorly signposted. The toilets are dirty, hygiene does not seem to be the concern of the administration. To find out where the tax refund was location was like begging for information. The customs broker only stamps documents for the refund 2 hours before takeoff. The seats for waiting passengers were dirty and the lounge Luberon does not even have bathrooms inside.



MARSEILLE AIRPORT customer review :  29 August 2012 by Anna Kleinzahler    (UK)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

Flew into Marseille from Gatwick and used on arrival Terminal 2. It is appalling. It is brutal architecture and long hard corridors that go up and down with no electric walkways or many lifts. If you are not physically fit, or so handicapped that you need a wheelchair getting to and from the aircraft can be a struggle, even more so with those with children's buggies. I found the staff, particularly the border police indifferent to passengers and talked amongst themselves. The check-in and security going out was smooth and fast, but the facilities leave a lot to be desired. Blocked toilets, poor shopping options, particularly on the land side, few seats. If you fly with easyjet even as a low cost passenger, you get modern well equipped, clean and comfortable jet. I don't see why this airport authority expects passengers to be happy with a terminal that is not as good as the other terminal at the airport and which is the case at both the north and south terminals at Gatwick., or Nice. This terminal puts the airport to shame, creates a terrible first impression and should be pulled down.



MARSEILLE AIRPORT customer review :  8 August 2012 by Mathias Slabbinck    (Belgium)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

The low cost terminal at Marseilles, MP2, is exactly what it says it is : low cost, low quality, low everything. There was no air conditioning in the small luggage claim area in July, and we had to wait for 30 minutes for our luggage to arrive, although our flight was the last flight to arrive that evening at 11.45pm and the terminal was empty. To avoid at all (low) cost.



MARSEILLE AIRPORT customer review :  25 September 2010 by Philip Eagle   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

MP2, the budget airline terminal, is the worst airport in France I have ever used. You have to carry your own suitcase to a conveyor belt at check-in, there is very little in the way of food and shops, and the terminal looks like the freight warehouse it once was. The worst part of the experience, however, was when we were called to the departure gates. After the flight was called, we had to queue for twenty minutes before any border police bothered to come to the emigration desks. Once you get to the gates, the waiting areas look like a prison reception area, with no seating and bare metal walls. A number of elderly passengers were in real distress due to the lack of seating. No matter what you think budget passengers deserve, this terminal is unacceptable in a developed country.


MARSEILLE AIRPORT customer review :  17 August 2010 by D Gray   (Ireland)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Waiting area after passport control at gates was overcrowded - too many people crowded into small gate with no chairs for over 30 mins. Unbelievable to think this is Europe surely there are some regulations?


MARSEILLE AIRPORT customer review : 13 August 2010 by Miles Canne

Customer Rating : 5/5

5 Star Rating

Flew into and out of MP2 in the last week and absolutely no complaints. Clean, well maintained and well signed, medium sized airport with good design that limits walking distances from check-in, to security, to gate. On arrival, bags were on the belt when we got to luggage reclaim and we were straight out and into a taxi within 15 minutes of landing. Big picture windows over the apron afford excellent views of the aircraft while you wait for your flight to be called. Feels like an airport, rather than a shopping centre that does flights on the side.


MARSEILLE AIRPORT customer review : 28 December 2009 by Paul Van Alsten

Customer Rating : 4/5

4 Star Rating

I often use MRS on LaNavette flights from/to Orly and I actually like the airport. AF uses the Hall 4 which is bright and convenient. Luggage delivery is usually quick and it is a short way to the bus station. Bus shuttles run every 20 min to downtown Marseille (€8,50 one-way) and every 30 min to Aix-en-Provence. On departure there are plenty of self-service check-in machines, and security control is usually fast. On the downside there are very few shops and catering facilities, so that I would recommend not to arrive too early before your flight.


MARSEILLE AIRPORT customer review : 24 November 2009 : by Andrew Bennett

Customer Rating : 1/5

1 Star Rating

Sadly, my experiences seem to be following Mr Cullen's closely! Having felt, like him, that MP2 was beginning to get its act in order I had a poor experience a couple of weeks ago. At a 'busy' time for the terminal (ie 2 flights departing closely together!), management of two different queues was non-existent - and unnecessary, given that in fact my Ryanair flight (to STN) was about 40 minutes late into Marseille and so passengers should not have been called to the gate at all. Result - on going forward to the border police passport control, STN passengers were asked to stand to one side to let the others through (I think they were going to Eindhoven). Those of you who know the area at MP2 that I am talking about will realise the unpleasant scrum that resulted (after which, we STN passengers were still required to queue at the 'gate' (ie behind a locked door) for almost 45 minutes before boarding. Once we reach summer schedules, I'm going to try Leeds/Bradford-Avignon with Jet2, although recent posts on LBR (which I have not used for a couple of years) hardly fill me with much hope!


MARSEILLE AIRPORT review : 3 September 2009 : by Peter Cullen

Customer Rating : 1/5

1 Star Rating

My third report on MP2 will be my final one, as I will never use this appalling shambles of a terminal again - the worst yet. As before, my departure was on a Saturday afternoon in August, but just four flights were scheduled to leave in the three hours after I arrived. MP2 could not cope. We arrived just over two hours before scheduled departure and, had the flight left on time, would have spent 1 hour 50 minutes queuing. Among the highlights were 24 minutes waiting to give passport details (after 36 minutes in the check-in desk queue) and being accused of not submitting them online - like everyone else in the queue I had not been asked to. Another half hour waiting for the border police officer to open his booth. The final insult was an extra 20 minutes at the departure gate as they could not let passengers off the incoming aircraft - the terminal door would not open. So we finally boarded the aircraft 2.5 hours after entering the terminal, all but ten minutes standing in queues. This place is an utter mess: inefficient, chaotic, cheap, nasty, and with uncaring staff, I speak and understand enough French to know that it was not just a language barrier; I will accept the security staff who were doing their best. It should be avoided at all costs, there are alternatives and I intend to use them.


MARSEILLE AIRPORT review : 9 November 2008 : by Andrew Bennett

Customer Rating : 3/5

3 Star Rating

I think MP2 is nearly getting it right! I have used it several times more since my previous comment and I agree with others that staff are (now) generally helpful and friendly and - although limited in extent and choice - the food and drink available in the departure area (I hesitate to call it a 'lounge'!) is of reasonable quality and is reasonably priced compared with many other airports. However, passengers are still called to gates far too early - often before the incoming flight has even landed - so that the length of time queuing in the rather grim ground-floor area is too long.


MARSEILLE AIRPORT review : 27 August 2008 : by Peter Cullen

Customer Rating : 2/5

2 Star Rating

Last August I wrote a rather damning review of MP2; this year I used the same terminal at more or less the same time of day and time of year. It has improved a little, but there is still room for improvement. The queues are still there, but they move more quickly; I timed everything very carefully. Check-in, 10 minutes; luggage drop-off, 4; security, 21; passport control, 10; boarding- pass check, 9; boarding, 8. However you look at it, this is still an hour of continual queuing and, as we were a little later than planned arriving at the airport, it was literally moving from one queue to the next. The environment has not improved, though I did feel the staff were more helpful and friendly than last time and generally it was not quite as awful. However, the final episode illustrated some of the problems of MP2. With everyone on board, on time, the pilot announced that he could not start engines because there was so much rubbish blowing about on the apron. I was by a window and could see burst rubbish bags from aircraft just left lying around. We waited 15 minutes while some of it was cleared up, but it was far from completely clear when we left. The whole place feels very uncared-for and it is obvious that costs have been cut wherever possible; as I said last time I understand the economics of low-cost flying, but this seems to be a step too far - to the point where it is counterproductive in terms of efficiency and customer satisfaction.


Marseille Airport review by G Darren

15 February 2008   Customer Rating : 3 Star Rating

I agree with Mr Benett's comment about this airport. But I think everybody here is a bit tough about MRS2. I traveled to Spain, Sweden and Norway from there, and the experience was not that horrible. I agree that MRS2 is not the most beautiful airport in Europe, but I do not care about waiting 20 minutes in line (I have never had to wait more than 5 minutes) in a terminal badly decorated, if afterwards I just have to drive 15 minutes to get to Marseille. I prefer this terminal next to the city than a luxurious one which is 2 hours from where I want to get.


Marseille Airport review by Andrew Bennett

1 November 2007   Customer Rating : 2 Star Rating

A veteran of the 'proper' terminal, and an admirer of it (see previous comments) I have now also experienced MP2 and have to agree that aesthetically it's pretty grim. I was fortunate to go through at a quiet time, on my own and with hand baggage only but I can imagine that it can be a frustrating experience at busy times and/or with a family and all its luggage. Splitting off the cheap flights was probably quite a good idea operationally but certainly there's some room to think further about customer care!

Marseille Airport review by W Poole

29 October 2007   Customer Rating : 1 Star Rating

I'd like to second Peter Cullen's comments on the new concept terminal, MP2. It is an horrendous experience. Travelling with young daughter and wife, on arrival, no trolleys are permitted in the baggage hall so you have to carry everything. The terminal is a 10 minute walk (not under cover) to the car hire car parks. On departure, no trolleys allowed in the terminal. Check in is not computerized so all baggage tags have to be written. You then have to carry your bags a further 50m to drop them off at the baggage belt and have your items rechecked. The shopping experience is not too bad. Finally, we had to queue for one gendarme to finally turn up to check all our passports. One passport controller for 150 people, you do the maths. The terminal is understaffed and those that do work there seem to have the hump because they'd rather be working in the other terminal. Pack light and if you are travelling with a family and have hired a car, leave the family at the terminal, collect the car and drive it back to the terminal. There is a drop off car park that allows 30 mins free parking in front of the terminal.

Marseille Airport review by Peter Cullen

28 August 2007   Customer Rating : 1 Star Rating

I have used Marseille in the past and found it perfectly acceptable. However last week I endured the new terminal 2 (warehouse would be a better description) for low-cost airlines; it is a truly horrible experience. I know that when travelling low-cost, it is just that, and you get what you pay for, but this takes the concept to a whole new (lower) level. They obviously did not waste any money on decorating as it is mainly bare walls, pipes, concrete floors, etc. On the few places they actually put some paint it is the most disgusting mixture of lime green, purple and orange you can imagine. You get plenty of time to admire the 'design' of this box as you queue to put your luggage onto a conveyor belt (about 20 minutes, and quite what cost it saves is beyond me) and to go through security (about 45 minutes). If this is the future of mass air transport it will surely kill itself, it is a totally joyless and annoying experience. At least when you get to the aircraft it feels fairly luxurious.

Marseille Airport review by Andrew Bennett

6 June 2007   Customer Rating : 5 Star Rating

Several more good experiences of this efficient airport in February and again last week - given its increasing busy-ness, I am always surprised that so few passengers comment on it, but maybe that's a sign of overall contentment! My usual route is MME-AMS-MRS and return (KLM - rather wobbly Fokkers on both legs, but generally personable crews and reasonable timekeeping), which means I get to use Hall 4 at MRS, undeniably pleasanter than Hall 1 or the new low-cost terminal MP2 (although one of my daughters used this in December and thought it perfectly adequate). Check-in staff at MRS are always pleasant, the waiting area by the gates is light and airy and (since changing from Europcar to Avis) I have found the collection and return of hire cars to be quick and hassle-free. If carless, the bus service to Aix is frequent, fast and relatively cheap: all in all, this airport provides a good start or end to your trip.

Marseille Airport review by Graeme Duncan

19 January 2007   Customer Rating : n/a

Marseille is my local airport and I use it a lot. Generally it works well and is a pleasant experience for a 'small' airport. Parking is excellent and only a short 5 minute walk from the main terminal and at 6,20 euros per day very reasonable. I did have one bad experience recently where passport control took over 40 minutes coming in from London. For some reason they had no EU passport desk and delays were lengthy for non-EU passengers. At least the bags were available when we cleared passport control. One word on the new low-cost terminal. This is now open but clearly not finished (as of mid-December). The decor is sparse with lots of concrete but hopefully this will be improved soon.

Marseille Airport review by Gavin Lidderdale

8 September 2006

I really like this airport and support the comments by Martin Hambleton below. Check-in desks are normally only opened at a specified time before departure so arriving too early is not a good idea. There are some shops before security selling some Provence souvenirs. Security is normally quick and once through to the departure lounges it is very peaceful. There is a cafe to buy drinks and snacks. The so-called Duty Free shop is mostly empty - reason - the prices are higher than in the high street for EU travellers - so buy your Pastis before travelling. The car hire pick up and drop off is just across road from the terminal building - extremely easy and efficient. Within 5 minutes you can be on the motorway. Just as close is the bus station with regular services to Marseille , Aix-en-Provence etc. I always travel via MRS when I can. I also support Mr Hambleton in confirming there is a business class lounge called "Cezzane".

Marseille Airport review by Martin Grafton

3 August 2006

I recently travelled through MRS and found it perfectly acceptable as an airport. In particular hiring a car was easy, only 50m from the terminal and well signposted (as was the returns area). One area that could do with improving is the catering airside.

Marseille Airport review by Lewis Miskell

21 November 2005

Recently I was in Marseille aiport and I can assure everybody that there are duty free shops and a business class lounge. Now, there may be a domestic side that doesn't have these things, but there was a duty free shop, newseller, a coffee shop and one or two other shops airside. MRS is not a large airport, but it is easy to get to and out of. Staff friendly, particularly the tourist information desk. There are other shops, bars in the arrival and departure areas - which are all on the same level.

Marseille Airport review by  Max Heathcote-Smith

28 July 2005

Whilst the air conditioning is being upgraded in the check in hall in T1, the airport as a whole is big enough, spacious enough and friendly enough. Food and drink/food is expensive - but not too much (same old all over the world high prices) We were out of the airport in our hire car in 50 mins from touch down. Car hire offices were 50 yards from the terminal and on return had friendly check in staff for our delayed flight. It's ok. It's no architectural gem, but it does the job efficiently and quickly, which is what you want.

Marseille Airport review by  Andrew Bennett

6 May 2005

By the way, Mr Parra should know that the business centre (or executive lounge) is in Hall 4. I have seen it with my own eyes and full details are on the airport's own website. Has Mr Parra actually been to the airport?!

Marseille Airport review by  Andrew Bennett

6 April 2005

I have used MRS regularly for the past three years and find it a quick, friendly and pleasant airport. Admittedly I am among the 'other' (inferior?) i.e. economy class passengers that one of your correspondents objects to sitting with, but there you go - the downside of democracy, hey?! It is not true that the car hire pick up is in a distant corner of a car park - it is much closer to the arrivals hall than at Nice, for example, and is very clearly signed. Once in your car, you are quickly out of the airport and onto the excellent Autoroutes du Sud network or, in my case, the quick D7 to Aix. I like MRS!

Marseille Airport review by  Jacques Parra

18 September 2004

It is evident that Mr. Martin Hambleton doesnot know Marseille airport as well as he mentions. There are no business class lounges at all. I checked with the Air France staff at the information counter in the international departure hall and they confirmed that there is no business class lounge at the airport. There is also NO duty free hall at all in whatsoever international departure hall at Marseille airport. I know there are some shops, but these are not in the departure hall. I used both the Schengen and the european departure halls and I could not find any F&B facilities. Maybe Mr. Hambleton could be so nice to inform all air passengers where the business class lounges are located, where the F&B facilities in the departure halls are (I do not mean the Flo and other brasseries, which are not located in the actual departure halls) and where on Marseille airport we can buy duty free products. I fly once a week, have visited hundreds of airports all over de world and feel that Marseille is the worst airport to spend your time waiting. No comparison at all with Schiphol, Frankfurt, Copenhagen, Hong Kong, Bangkok, Nice, Vienna etc.

Marseille Airport review by  Martin Hambleton

12 September 2004

Don't really agree with the comments below at all. MRS is a well built and user friendly airport that provides a reasonable service to travellers. Mr Parra does not mention at all which airline or which Departure hall he was using. All departure halls have business lounges, indeed the International hall has a lounge called "Cezzane" and provides very good facilities for business travellers, (you need a key pass from the check-in, but if your flying business you will receive one) the Domestic (AF and codeshares) has a smaller, but none-the-less comfortable business lounge. All airlines with the exception of the "North African" and charter/low cost flights have dedicated business check-in in both halls. Again, there is a large duty/tax free shop in the International hall, very well stocked and in fact perhaps a little to big for its size. All departure halls provide F&B facilities and all are open untill the last flight has departed. There are technically 3 departure halls at MRS and all have access or provide the above. I honestly don't work for the airport but i do find the comments of Mr Parra a little unfair on MRS. This is my local airport and i have been commuting through it for over 7 years and have never encountered the problems described below.

Marseille Airport review by  Jaccques Parra

8 September 2004

No business class lounges AT ALL. Even if you fly business or first with Air France you have to wait in the departure hall amongst all other travellers. (Most of them from North African countries). No separate check in. No food or beverage available in departure halls, NO tax free shops, No other shops at all. Just nothing, only a waiting hall where nothing happens ar anything is available.

Marseille Airport review by  Peter Dowling

9 July 2004

Travelled ORY-MRS in May 04. MRS was a bit of a "disaster". Had to wait 45 mins for luggage to appear on the carousel, and the main concourse was being "renovated", so dust and debris were everywhere. Car rental agencies were located quite a distance from the terminal building in a remote car park, with no signage to this effect in the terminal. So, if you go to Marseille, patience will be quite a virtue!


 





 


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