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Manila Ninoy Aquino Airport
2 Star Rating: Poor
198 reviews

 



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Manila Ninoy Aquino Airport customer review :  21 December 2014 by R Clarke    (Saudi Arabia)

Rating : 0/10

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Recommended

T1. Once again arrived at this awful airport on the morning of the 11th to find it still in full blown renovation which is Lila maze to negotiate for the passengers as nothing was clearly sign posted but as I have been a regular it was not so bad, for a first time arrival it would be a nightmare. Immigration was busy and the number of counters had halved! Made it twice as long to get through. Customs was a breeze as there were none on duty when I entered the baggage hall so straight to arrivals and out of the hot stuffy place as there was no air-conditioning working sufficiently to keep the area cool. Avoid this terminal if you can at this time.



Manila Ninoy Aquino Airport customer review :  21 December 2014 by R Silverio    (Philippines)

Rating : 2/10

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Recommended

Recently used both Terminals 2 and 3 for international flights. Terminal 2 used by Philippine Airlines is horrible. There is only one toilet each for men and women at the departure area. The long queue of passengers are indeed disappointing. Terminal 3 has a lot of facilities that are under repair. Seats are limited so many people are seated on the floor. Terminal 3 is a noisy airport full of unnecessary announcements heard in the entire area. Why would they announce the arrival of a domestic flight in a boarding area for international flight? Why would one airlines boarding procedure announced to the entire international terminal?



Manila Ninoy Aquino Airport customer review :  18 December 2014 by Eric S Jamero    (Philippines)

Rating : 2/10

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Recommended

I have been through MNL terminals several times in the past 9 years. With all the talk of the improvements they are going to make and all the money they have and do take in, it is clear most of the money goes into the pockets of a select few. Few improvements have been made in 9 years. Those that have been made are pathetic and managed with incompetence.



Manila Ninoy Aquino Airport customer review :  10 December 2014 by M Mejia    (Philippines)

Rating : 5/10

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Recommended

They should do something about T2. Took PR 730 (0935H departure) and the transit area is a zoo. Checking in and clearing immigration wasn't too much of a hassle, but the agony begins in the transit area. Too many flights departing within a few minutes of each other in such a small space would make the claustrophobic and agoraphobic go into seizures. Only one set of toilets servicing 12 gates of wide body jets mean snaking queues, especially for the ladies' room (singular). The sea of humanity makes the air-conditioning practically non existent. I suggest for PAL to move some flights to T3 the way they did for their domestic ones. T2 just couldn't handle the volume.



Manila Ninoy Aquino Airport customer review :  10 December 2014 by P Howell    (USA)

Rating : 6/10

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Recommended

Maybe I was lucky, but I didn't spend much time going through long lines. My flight from LAX (via Incheon) arrived about 11PM. Only 26 minutes passed between my plane reaching the T1 gate and me leaving the airport to get a taxi. In the middle of the week, I used T2 to go to Bacolod for a few days. As far as time, it was faster going thru lines than most airports that I have experienced in the U.S. My only major issue with T2 are the very hard metal seats. On departure, I arrived at T1 four hours before my flight. It took me 1h 45m minutes from leaving my taxi to getting to the gate. However, 45 of those minutes were spent waiting for Korean Air to open their ticket counter. The air conditioning at both T1 and T2 was functioning. Having to go through a minor security check if I wanted to leave the gate area to get something to eat or use the restroom and return was no issue. The biggest problem that I have overall with the airport is the age of the facilities and the lack of eateries and stores. But with the renovations, I will give them the benefit of the doubt for now.



Manila Ninoy Aquino Airport customer review :  10 December 2014 by C Chapman    (USA)

Rating : 1/10

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Recommended

I have flown in and out of all 4 terminals in the last 6.5 months and it is one of the worst airports I have even been in. Terminal 1 - Korean and Asiana, probably the smoothest terminal to go in and out of although the line to check in can take forever. Terminal 2- the most disappointing as this is PAL's international terminal. The WiFi is horrible, the air conditioning barely acceptable and the taxi area getting in and out is crowded. Limited bathrooms in the departure area. Terminal 3 - Cebu Pacific, this was bad as well, when we departed there was no jetway, normal in a lot places but in a thunderstorm not fun. Cebu gave us umbrellas which was nice but water everywhere. On return it took forever to get our baggage. Terminal 4 - all I can say is I've been in bus stations that are better than T4. There is no good way to get between terminals if you need to so I would advise against booking flights on multiple carriers making connection in Manila. The traffic and absolute unorganized chaos that is NAIA makes you want to pull your hair out.



Manila Ninoy Aquino Airport customer review :  12 November 2014 by M Mejia    (Philippines)

Rating : 8/10

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Recommended

Travelled through T3 twice the past 2 weeks, one for an international flight to HKG and another for a domestic flight to LGP. I must say that it is a major upgrade from the other terminals in terms of facilities and passenger flow, but still needs some major work. Less queueing to get airside, but the waiting lounges are still quite cramped, especially for the international flights. I think they forgot that most of these flights involve wide body 777s or A330s and there just isn't enough room. Respectably better eating places than the other terminals but still need more choices. Shopping stalls are wanting. Toilet facilities are still severely lacking but much cleaner than T1 or T2. On arrival, less queuing in the immigration area and smooth access through customs. Getting there and I hope they keep moving forward. I'd preferentially book flights out of T3 than any other terminal in MNL.



Manila Ninoy Aquino Airport customer review :  12 November 2014 by Andy Williams    (UK)

Rating : 2/10

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Recommended

Terminal 1. I have just returned to the UK from Manila via Terminal 1 NAIA. I visit the Philippines 2-3 times a year and have done for several years. The last time I used this terminal was May 2014 and I honestly didn't think it could get any worse. How wrong I was! It's almost like the authorities set about doing everything they can to make it bad. On a plus side arriving at this place is not too bad. I always try to time my arrival for a Sunday afternoon which normally means immigration queues for foreigners are not to bad. Baggage reclaim slow as normal. The noise and chaos of the meeting area can be off putting for foreigners who have never been there before and I would suggest if you haven't got transport organised or are being met, then walk out to the main road and get a normal passing taxi. Departing is a nightmare. The renovations continue which now means there is virtually no drop off area which causes traffic chaos. There is no clear signs to direct people. Once you have got past the initial security check just to enter the terminal, the check in queues stretch from one side of the terminal to another and despite arriving over 4 hours before my flight it still took me 2 hours to check in. Terminal fee still exists so another queue followed then by another queue for immigration and then yet another security check with another queue. All in it took me 3 hours just to get from my taxi to duty free and this was at midnight when the place was quiet! Seating is still an issue as is places to get food or drinks. You can pay 650php to use the lounge upstairs which has a a smoking room constructed from plywood, here is sadly probably the best seating in the house where you can enjoy a lukewarm beer and a smoke while listening to the airport announcements telling you that you are in a non-smoking airport! The departure gates are still not big enough and involve yet more queues. I unfortunately cannot avoid this place but if you can then do avoid. The aircon still doesn't work, but that's the least of anyone's worries in this place!



Manila Ninoy Aquino Airport customer review :  28 October 2014 by Ryan Silverio    (Philippines)

Rating : 4/10

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Recommended

I flew using NAIA Terminal 3 with much expectations being the newest terminal but ended up disappointed. In terms of improvements, there are more shops, more spaces for passengers to wait before checking-in or before immigration. After immigration, there were not many seats hence you will find passengers seated on the floor, shops are expensive. Airport is still problematic because of too much congestion resulting to significant flight delays. Many facilities are still under renovation such as escalators that have not been working for months. Public transport services is chaotic. Baggage service is chaotic and delayed. My baggage went to a different concourse belt rather than the one announced.



Manila Ninoy Aquino Airport customer review :  14 October 2014 by Tom Fahlberg    (Germany)

Rating : 0/10

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Recommended

This is the worst airport I have experienced, I had to change carriers: 1) Airport fee: Although I paid once already at the airport, they asked me again for an airport fee, this time as high as 550 php (12 usd). Nothing was mentioned about this substantial amount before. 2) Intra-terminal Transport: Although there should be a shuttle between the terminals, it did not work. Official employees advised me to take the taxi. Since the cab drivers want to rip you off, mine wanted 800 php in the end although I resisted on using the taxometer. I paid 200 in the end.



Manila Ninoy Aquino Airport customer review :  14 October 2014 by Stephen John Sabbun    (Philippines)

Rating : 2/10

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Recommended

Qatar Airways flight 926. Departed Doha via Hamad International Airport. As soon as I got out of out aircraft, the airport was hot. Immigration officers were okay. But as we reached the baggage claim area, it took us 30 minutes or more to get our stuff back. There's a HUGE difference between Hamad International Airport and NAIA Terminal 1. HIA - it's appearance and design are truly world class but at NAIA you could tell that the Philippine government isn't looking after the airport. I doubt the Philippine government will work on this.



Manila Ninoy Aquino Airport customer review :  9 October 2014 by Clive Knott    (Singapore)

Rating : 2/10

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Recommended

Terminal 3 - Cebu Pacific landed just about on time, but then had to wait 20 minutes before they took the plane to an outside area. Got on the bus and then that took us to the furthest ramp possible away from the arrivals zone. Surely with a bus it can go to an arrivals zone close to all the immigration etc areas instead of making everybody walk for 10 gates distance. Crazy!



Manila Ninoy Aquino Airport customer review :  1 October 2014 by Richard Clarke    (Saudi Arabia)

Rating : 0/10

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Recommended

Arrived T1 at 11am and because airlines had transferred to T3 it was a lot quicker to get through this airport that had no aircon working anywhere! T2 was the same, no aircon working here so very poor for all passengers waiting in hot stuffy terminals. No wonder they are rated some of the worst in the world thanks to incompetence by those who run this airport. Renovations at T1 are nothing more than paint and a few signs instead of proper trained efficient staff. So don't expect much improvement here sadly.



Manila Ninoy Aquino Airport customer review :  23 September 2014 by M Vosselaer    (Belgium)

Rating : 5/10

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Recommended

I arrived around 12 am in Ninoy Aquino airport. Had to wait 15 minutes in line for customs (they just opened a new line), and had to wait about 20 minutes for my baggage. When I left, had to wait about 40 minutes in queue for check-in. But it was a bit hectic, since I did know what line I should have waited in. Cleanliness is ok. I did not like that they put the air-conditioning below freezing point, in the transfer room. Overall it went smoothly, and I expected worse. I'm going back soon, so it could be different then.



Manila Ninoy Aquino Airport customer review :  11 September 2014 by F Aru    (USA)

Rating : 1/10

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Recommended

Went through this airport twice (arrival and departure) in April and May 2014. I flew in through this airport (NAIA-1) in late April from LAX via ICN on Asiana Airlines. I arrived at around 10.45pm. Lines were an unorganized mess! People were just trying to push through to get to immigration (especially the foreign passport line). It took me about 45 minutes to pass through. Once I got in, the immigration officer didn't even bother to talk to me or ask me how long my stay was, he just took my passport and stamped it. Baggage claim took forever. I had to wait 30-40 minutes to get my luggage. Apparently, this terminal doesn't have enough baggage carousels to handle all the traffic! Flying out was a similar experience. Arrived at the airport at 9.30 for a 12.30pm departure. Getting inside the terminal was a big confusing mess. There were several lines that seems to lead nowhere outside the loading zone. Once you get in, you go through an unnecessary baggage scanning process that could have been done elsewhere. After check-in, you'll have to pay the travel tax, terminal fees, and go through immigration. All of these were done in different locations! It's really inefficient. Then you go through another security layer. Restaurants inside the terminal were not good. Employees where quite slow to respond and I swear they seem to be ignoring us when we called them. Overall the airport experience, is really terrible. The place is old (NAIA-1, not sure about other terminals) and dilapidated, no air conditioning, and, in general, the staff feels unprofessional and untrained! If you have a choice, avoid!



Manila Ninoy Aquino Airport customer review :  2 September 2014 by Steve Grumman    (Philippines)

Rating : 4/10

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Recommended

I departed Manila on August 12 via Terminal 1. The airport is undergoing renovation at this time. The air conditioning is not working so the interior of the terminal ranges from uncomfortably warm to hot. The fact that baggage is scanned at the entrance doors causes crowding and some confusion. I queried one of the immigration inspectors about how long it is expected to take for the air conditioning to be repaired and he advised not until next year. He also advised that the heat has impacted immigration's scanners and that they are out of order most of the time. This means that immigration officers need to enter a person's details manually, thus slowing down the process in the heat. The terminal is either shabby or bound up in construction and the check-in area appears dark and crowded. Interestingly the duty free shops appear to be rehabilitated well ahead of passenger service areas. There are few seats on the departure floor, although there are some restaurants and lounges one level above. These are not very appealing, however. The men's room on the departure floor and after immigration and security has been refurbished but I observed that some of the toilets were out of order. I was given access to an airline lounge which is normally a treat. But the heat made my 1 hour stay uncomfortable. The holding lounge for passengers was likewise hot and crowded, obviously not built to accommodate wide-body aircraft. The only relief from the heat was obtained on boarding my aircraft. Alas, this remains an airport terminal to avoid, if possible.



Manila Ninoy Aquino Airport customer review :  19 August 2014 by Allan Tan    (Philippines)

Rating : 8/10

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Recommended

Terminal 3. I flew to Hong Kong via Cebu Pacific Airlines last week and came back a few days after. Line in immigration was short and fast. Place was clean but could use more restaurants and perhaps more entertainment for waiting passengers. Overall, terminal 3 is a huge improvement to the very infamous and old terminal 1. I heard most of the international carriers will be moved to terminal 3.



Manila Ninoy Aquino Airport customer review :  8 August 2014 by Liam Moulton    (Indonesia)

Rating : 2/10

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Recommended

I flew into terminal 1 on a Royal Brunei flight and was amazed at how quick immigration was. Transit bus to terminal 2 was ok if a bit infrequent. Domestic departures for terminal 2 is clean and modern if rather sparse. What disappointed me most was the fact one can't buy a beer once through security. However my worst ordeal was when I flew back to Indonesia from the Philippines. You need to pass through 2 checkpoints just to reach the check-in desks of terminal 1. When I got to Royal Brunei's check-in desks it was understaffed with unhelpful staff and it took 40 minutes for me to get served. I then had to pay for a departures tax, which was absolutely ludicrous given this is a pathetic excuse for an airport. When I got through immigration, half the facilities were out of service due to renovation and there wasn't even a money changer. This in particular annoyed me as you'd expect this in one of Asia's largest international airports. Furthermore I arrived just over 2 hours before departure which seems like plenty of time but by the time I got through, there wasn't that long before boarding and had I arrived half an hour later I would have struggled to make my flight. Therefore you must arrive here at least 3 hours before departure to be safe. Overall this airport is in a sorry state and terminal 1 likely employs the same number of staff as it employed when it opened back in 1981, which makes it chaotic. Unless the Philippine Airport authorities get their act together, they will deter both tourists and investors, which will only adversely affect its economy. Other major hubs in Asia, even much-criticised ones like Jakarta Soekarno- Hatta and Shanghai Pudong provide a much better experience and airports like Singapore Changi, Hong Kong and Bangkok Suvarnabhumi really heap shame on Manila. Sadly if you're flying to the Philippines, this airport is usually your only feasible choice.



Manila Ninoy Aquino Airport customer review :  8 August 2014 by Roberto Ligot    (Philippines)

Rating : 0/10

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Recommended

Terminal 1 - this is my country's first airport built almost 2+ decades ago! I am ashamed of this structure and whatever is in it. Arriving from KKIA (Riyadh), and Changi (Singapore) you can really see the difference! Immigration was ok except that, I felt like I was queuing for cinema tickets! Customs was a breeze. Adding to the humidity and terrible heat is the chaotic meeting area on lower ground! Departure - terribly hot in the check-in area, good thing I was invited to stay in the Singapore Airlines Business Club Lounge, that somehow eased the stress! Air-conditioning was still terrible on a rainy day. How I wish they would refurbish this very tired Terminal 1!



Manila Ninoy Aquino Airport customer review :  26 June 2014 by Andrew Mortimer    (New Zealand)

Rating : 0/10

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Recommended

Terminal 2 arrival on PAL. Saw that our A321 from SGN had arrived at the same time as an A330 presumably from HKG so I ran so as not to get trapped in immigration. And I didn't but then had to wait 1 hour for my luggage. Taxi was a complete rip off. Accreditation nonsense and all that which I read as scam. Terminal 1 departure on Malaysia Airlines. Had to go through 3 inept security checks to get to the check in desk. Was meeting someone for this flight and was constantly moved on by police for no apparent reason. Food outlets awful. Immigration officer was very chatty in Tagalog with my fellow traveller despite there being a continually increasing queue. Just stamp my passport and let me get out of this place please! Terminal Fee a complete sham. Philippines - trust me, this airport is no fun!



Manila Ninoy Aquino Airport customer review :  13 June 2014 by N Sutherland    (UK)

Rating : 1/10

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Recommended

NAIA-1. Complete Zoo of a place. On Arrival I had a 30 minute wait for Immigration, and a further 45 minute for baggage (many were longer) with no functioning aircon in either area. Customs is not a problem and taxi wait was OK late at night, but I was 1 hour 20 minutes to exit the terminal. On Departure a 20 minute wait just to get into Departures but fortunately I'd checked in online for Emirates, but for that the other poor souls would be waiting a couple of hours in queues stretching half way across the terminal. Most of the seating has been removed airside in departures and there were dozens of passengers sitting on the floor. Pretty quick to take your PHP 550 Terminal Fee. Immigration was another 20 minutes and I usually shell out PHP600 to get into one of the pay lounges upstairs - mainly to be able to sit in a comfortable seat, relax and to get access to a clean toilet. NAIA-1 is just an awful place - mainly because for years it's been working at 3 times it's design capacity for passenger numbers. My Rating is based on T1 - T3 is much better. I also passed through NAIA-3 - way better experience. Quick into the terminal, Cebu Pacific, slick on check-in. Immigration and Security efficient with comfortable and spacious Departure Areas. Upon Arrival I was out of the terminal within 30 minutes of landing, including Immigration and Baggage.



Manila Ninoy Aquino Airport customer review :  11 June 2014 by R Clarke    (Saudi Arabia)

Rating : 0/10

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Recommended

Arrived at NAIA T1 once again end of May from Bahrain and these so called renovations are all cosmetic and certainly there are no enhancements on efficiency, friendliness of staff anywhere in this airport. Always glad to exit and get into a rentacar to get to the T2 but even this terminal is awful, there is no working air- conditioning here. At least customs now has the two channels to go through but still you have to fill out the long customs form which I thought they were getting rid of?



Manila Ninoy Aquino Airport customer review :  26 May 2014 by M Mejia    (Philippines)

Rating : 1/10

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Recommended

Terrible terminal undergoing renovations. Outbound, it was so crowded seeing a number of flights departing in the early morning (2 Delta flights heading for the US via Japan, 1 Cathay, 1 JAL, 1 Emirates, 1 SQ - all wide body jets). Long queue for travel tax (I don't know why they can't integrate this in the ticket fare), acceptable immigration and security queues but the terminal is so sweltering hot that by the time all of the procedures are cleared, was so exhausted (especially travelling with kids) that I felt that I just ran 5Kms in the middle of the day. Inbound was no better. Plane landed at 10PM and got in the car at 1AM owing to long immigration queues (again, that time has 5 or 6 wide bodies landing within 15 minutes of each other), and an even longer wait at baggage claim. The waiting area downstairs was just too crowded and traffic around the terminal made it impossible for vehicles to move smoothly. I was so disgusted by this experience that I booked my next flight out making sure I departed and arrived at another terminal.



Manila Ninoy Aquino Airport customer review :  24 April 2014 by Lars Bosteen    (Philippines)

Rating : 1/10

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Recommended

Terminal 4 (mostly domestic flights on Tiger Air / Air Asia Zest). By far the worst of the terminals at NAIA (I have been there 6 times in the past 5 months), it's almost impossible to find anything positive to say about this terminal. At most times of the day, it is overcrowded to the extent that it is hard to find anywhere to sit in the departure lounge, even on the floor. The air conditioning is inadequate, the facilities are minimal, the queues often depressingly long and getting a taxi from the airport is extremely difficult. There are plenty of taxis around but those depositing departing passengers are not allowed to pick up passengers arriving. Officials might claim that problems are due to ongoing renovations but (1) the previous taxi system worked just fine, and (2) the new departure lounge for domestic is much smaller than the old one.



Manila Ninoy Aquino Airport customer review :  24 April 2014 by Lars Bosteen    (Philippines)

Rating : 8/10

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Recommended

Terminal 3 (all Cebu Pacific flights) - Spacious and, although renovations are ongoing, the facilities are adequate. There are plenty of places to eat and a decent number of shops, but there is little choice when it comes to books, magazines, puzzles etc.



Manila Ninoy Aquino Airport customer review :  23 April 2014 by Hoi Chun Wong    (Hong Kong)

Rating : 1/10

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Recommended

Arrived at T1 on CX913 from HKG, it was around 22.30 as we were towed to the bridge, then as we arrived at the immigration, the number of passengers waiting to get through immigration was so much that the whole immigration hall was crowded with people. It was impossible to queue as everyone was trying to squeeze to the front. Visitor immigration was located on the second floor of the immigration hall, all visitors need to squeeze through the narrow pathway to the left in order to get there. It took us almost 30 minutes to reach the immigration desk. Immigration officers were chatting while processing the immigrating procedures, it took me almost 2 minutes to finally get my passport back. It took me 15 minutes more to reclaim my luggage, the service here was awful!



Manila Ninoy Aquino Airport customer review :  20 April 2014 by Ngo Hai    (Australia)

Rating : 5/10

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Recommended

Terminal 1 which is currently being renovated was actually better than I expected. Arrival at 6pm on a Saturday night was a breeze. No queue at either the immigration counters or the baggage belts. I was in a taxi just 30 minutes after arrival. Departure at 5pm on a Monday was very different. Long queues everywhere (except at the Web Check In counter). Barely working air conditioning, very little seating after immigration and security. The toilets were clean though and the airport staff were friendly and helpful. The cafe upstairs was quite nice with good food and drinks at reasonable prices. The boarding area was OK with lots of seats. All in all not too bad an experience. This terminal will be a lot better when the renovation is finished later this year.



Manila Ninoy Aquino Airport customer review :  17 April 2014 by N Sutherland    (UK)

Rating : 3/10

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Recommended

Well it's taken them 6 years but they've finally managed to screw up T3. Arrived early afternoon at the extreme southern end of the terminal. Carpets in the piers are disgusting and haven't been cleaned in years. Not a single travelator was working the entire length of the terminal (and no aircon either). T3 has over 20 Arrival Immigration Desks. How many were manned? 5. With 3 flights arriving within a few minutes of each other it took nearly an hour to get my passport stamped. In the baggage hall there were no information screens working which wasn't much of a problem since all 3 flights bags were on the single operating carousel, again no air conditioning. Lots of Customs Officials though, doing what I do not know. I decided to get a metered taxi but at mid afternoon there was a queue of about 50 or 60 people waiting with no taxis arriving. (They actually have seats in the Taxi queue). After a few minutes I decided to go upstairs to see if I could get a taxi which had just dropped off, but the only way to get there is to walk the whole length of the terminal (again) entering without a ticket on the pretext of going to the Cebu Pacific Ticket Office, going up to the Departures level and again walking the entire length of the terminal since all of the doors except 1 are entry only - total nonsense. I was able to get a taxi within a few minutes. I can't imagine how long those people had to wait outside arrivals for a cab. T3 Departures works fine most of the time but the Arrivals experience is getting worse as the terminal fills up. I cannot imagine what T3 would be like if it was working to capacity - parts of it are dirty, it's not maintained, it's not properly staffed, the organisation is chaotic at best and it appears they don't want to waste money on running air conditioning or other mechanical equipment - but it's still the best MNL Terminal.



Manila Ninoy Aquino Airport customer review :  24 March 2014 by Henk van den Brink    (Belgium)

Rating : 1/10

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Recommended

The worst airport by far. Dirty toilets, almost no clocks, dirt all over the place. Chaotic seating. Noisy. Lots of unnecessary checks, the international terminal is a big shed, kind of hangar. At the boarding gate there was a table of 5 staff members checking paperwork again and again. On top of this there are the terminal "fee" you have to pay. Its a shame.



Manila Ninoy Aquino Airport customer review :  11 March 2014 by John Contreras    (Philippines)

Rating : 5/10

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Recommended

Flew out of NAIA Terminal 1 last March 7, 2014 to Singapore and half of the terminal is under construction. There is an ongoing construction in the middle of the Check-in counter which makes the area crowded. Half of the immigration counters are open (approximately 10 are open and more younger personnel are visible). Snack bar and some shops are closed for renovation so there are fewer seats. Flight info display are not currently working. All toilets are renovated and are now dignified. Return to NAIA Terminal 1 last March 10, Arrival hall is a sad story (It's dark and only few light bulbs are working). Immigration is a breeze, they added many counters. Will avoid Terminal 1 until December 2014. January 2015 is the finish month of renovations and repair at NAIA. BTW, you can bring food inside the terminal to avoid the horrible food choices at NAIA T1 (just put it in a sealed bag / container). Never pay for anything else in NAIA aside from Terminal Fee (P550) and Travel Tax (P1,620 for Filipinos). Flew out of NAIA at around 6am.



Manila Ninoy Aquino Airport customer review :  11 March 2014 by John Contreras    (Philippines)

Rating : 9/10

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Recommended

Flew out of NAIA Terminal 3 last Feb 12, 2014) Manila - Hong Kong - Manila. Terminal 3 is the best among the 3 NAIA terminals. Check-in (baggage drop off) is a breeze only took me 5 min (thanks to web check-in). Terminal 3 is very spacious and modern. Many good food choices at level 2, no need to go outside to go up or down in the terminal. There is a free transfer from terminal 1, 2, 3 so no need to hire a taxi. Transfer signs are visible. Immigration personnel are young looking and friendly (shockingly great). Final security is a breeze, no long lines here in NAIA T3. There are still closed shops. There are now hand luggage trolleys inside. Only All Nippon Airways and Cebu pacific fly out of NAIA Terminal 3. By 4th Quarter of 2014 until 1st Quarter of 2015 KLM, Cathay Pacific, Singapore Airlines, Delta Airlines, and Emirates are to transfer to Terminal 3 as announced by Transportation Secretary. Good news! Toilets are clean and fresh. Never give money to people that are asking! Do not encourage.



Manila Ninoy Aquino Airport customer review :  4 March 2014 by John Mower    (Philippines)

Rating : 1/10

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Recommended

Flew out of Terminal 1 late evening of March 2. I live in the Philippines (I am British) and use the airport several times a year. While not a great airport I never thought it was a candidate for the world's worst, until now. The place was on the point of collapse with the flight information system not working, the drop off area like a war zone, chaotic queues, laughably confusing, inaccurate, or non existent signage, immigration staff who did not have a clue how to process foreigners with resident status, and disgusting airport lounge facilities. As someone who wishes the Philippines well I find it hard to understand how this airport can be so appallingly managed. It is definitely not more fun in Terminal 1.



Manila Ninoy Aquino Airport customer review :  27 February 2014 by N Sutherland    (UK)

Rating : 7/10

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Recommended

Terminal 3, early morning flight (0800 with 0500 check-in) on Cebu Pacific. Minimal traffic at that time, couple of minutes wait for security screening entering T3. Zero wait at Check-In, very efficient. I went upstairs for a look around. Plenty eating places open but none that I fancied at that time in the morning. They've taken away a lot of the seating upstairs - yes you can sit down but you have to spend money to do so. A few minutes to pay airport tax (550PHP) and get through Immigration and Security. Airside at that time in the morning only a few places were open. Duty Free was closed, so I went to the gate area to stretch out and nap until my flight boarded. It's pretty basic by regional standards but T3 is by far the best terminal in NAIA and certainly affects my choice of airline.



Manila Ninoy Aquino Airport customer review :  15 February 2014 by Sean Siberio    (USA)

Rating : 0/10

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Recommended

Bar none the worst airport I have ever flown to. The facilities were cramped, poorly lit, and shockingly dirty with terminal seats being stained with all manners of drinks/food. Due to unknown security regulations there were three separate security checks, on top of Customs and Immigration, that often created long bottlenecks in the airport. Once in the terminal area there were few food and beverage options, with only one female bathroom for multiple gates of large intercontinental aircraft. Worse still, you could not access the restroom without exiting one of the three security layers and having to be re-screened again. There is simply no reason why a country that so strongly advertises for tourism should have it's main international airport be so antiquated.



Manila Ninoy Aquino Airport customer review :  10 February 2014 by M Rosener    (USA)

Rating : 4/10

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Recommended

Terminal one is old. That being said, the staff were friendly and helpful, but the place is old. After going through the first security point there is all the shopping options one would expect, but food options are rather limited. I was able to get a massage for a good price which was nice. Once you go to your gate you go through another security checkpoint which you can't leave to use the restroom without going through security again. So as flight time approaches the gate area becomes terribly congested and claustrophobic. Boarding was less than pleasant but we left close to on time and safely. So it's got that going for it. In recommending this airport you need to realize its almost the only game in town (Clark), we left on time, seemed safe and the people were nice.



Manila Ninoy Aquino Airport customer review :  7 February 2014 by Futama Auria    (Japan)

Rating : 1/10

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Recommended

Flying from CGK to NGO via MNL. 8 hour layover. This airport is painful for transit passengers. We were caged in "transit lounge" with no such an entertainment. Strange rule applied: no getting out from "transit room", not even for food! This room is not effective as a "transit room".



Manila Ninoy Aquino Airport customer review :  30 January 2014 by Jou Moer    (Canada)

Rating : 1/10

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Recommended

Flew PAL from Toronto to Manila via Vancouver. Terminal 2 that PAL uses is supposed to be the newest of the 3 terminals but is old and musty smelling. The toilet which I used while waiting for my luggage from the carousel was filthy and there was no toilet paper. Fortunately getting through customs was a breeze and I did not spend much time there on the inbound flight. On the outbound flight I had the misfortune of being there for 3 hours. The seats are very uncomfortable and there is not much choice of food or beverages. Most were canteen like with no seats. There is absolutely nothing to do while waiting for your flight other than stare out of the window.



Manila Ninoy Aquino Airport customer review :  15 January 2014 by Irwan Harianto    (Indonesia)

Rating : 2/10

Queuing

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Recommended

Manila airport has been nominated one of the world's worst airport, however no work whatsoever is being done, the big question is why? Airport will kick you back to the 70s, when its probably new and modern at it times, but today its just terrible. It is probably one of the most dirtiest airports in the world, overcrowded, chaotic, and just plain uncomfortable. The coffee shops sells terrible coffee and food, so I wouldn't recommend anyone to eat at the airport, its best to eat before you wait there. Queues at the airport takes lots of time and the immigration is rather inefficient and very slow, even worse than overcrowded provincial airports in Indonesia. The toilets are utterly disgusting and need a deep cleaning, it smells funny there seating are not enough.



Manila Ninoy Aquino Airport customer review :  8 January 2014 by G Smith    (Australia)

Rating : 0/10

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Recommended

Arrived at 11pm to a huge queue in immigration and whilst the airport was crowded and it took some time to pass through customs, that was not too bad. The big issue was that the pick up area was totally clogged up. I fly through this airport a lot and it's far from the best of airports, but it usually functions. In this case, drivers have bribed the traffic co-ordinators to park in the pick-up/drop off areas indefinitely whilst they waited for the people they were picking up. We had a pick up organised and it took over an hour for the driver to move the 200 meters to get into the pick up area. To top it off, I forgot a bag and had to work my way back to pick up the bag, but the only way I could get through was by bribing the security staff.



Manila Ninoy Aquino Airport customer review :  21 December 2013 by R Clarke    (Saudi Arabia)

Rating : 0/10

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Recommended

Came into this airport NAIA T1 once more and this was early morning before 10am and was so lucky to be the only plane at the gate that it only took 15 mins to get through this dirty smelly airport! PAL T2 is dis-organized as no electric board to tell you check-in rows, just some PAL contractor who seemed not to know which flights were checking in where. Poor unprofessionalism here.



Manila Ninoy Aquino Airport customer review :  9 December 2013 by S Chastain    (USA)

Rating : 0/10

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Recommended

This is the worst airport that I have ever flown through. We were trapped in the dirtiest, most disorganized terminal with disgusting food and cash only businesses. There was no ATM or money exchange at all!



Manila Ninoy Aquino Airport customer review :  2 December 2013 by Simon Martina    (UK)

Rating : 2/10

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Recommended

Having been on business for the last year in the Philippines I have extensively used all terminals at NAIA during this time. T1 is like a throwback to the 1970's. Dirty, overcrowded, dim lighting, outdated information boards, cursory security checks, long queues, basic facilities - and please can someone tell me exactly what I pay 550PHP for each time I leave? T2 (for PAL) is slightly better although queues at immigration can be lengthy at times however once you are airside its a lot more pleasant than T1. T3 is nice. But then its new. Reasonable selection of shops and eating places in both domestic and international terminals. Shows you what can be done. There needs to be a faster way to transfer between T3 (closest terminal to the city) and T1/T2. A rapid rail link to Makati/Manila would also be welcome. If the Philippines is really serious about attracting tourists and visitors it needs to look at the first impressions people get from this airport as well as the time it takes to get in/out of the airport at busy times (which is most of the time).



Manila Ninoy Aquino Airport customer review :  27 November 2013 by Mark Durbridge    (UK)

Rating : 3/10

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Recommended

Flew out of NAIA T1 on November 24th as a business class passenger. The lounge on offer for the airline was dreadful, a poor choice of food, only 2 hot dishes, very limited amounts of both soft & alcoholic drinks. The carpet was in need of a clean and was scattered with stains, and no smoking facility on offer. All in all very poor. I did transfer to a lounge where I paid 850 peso, again very poor selection of hot food although the selections of drinks was a little better.



Manila Ninoy Aquino Airport customer review :  1 November 2013 by Farouk Mogheth    (Thailand)

Rating : 7/10

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Facilities

Recommended

Flew in from Bangkok to Naia International Terminal with Kuwait Airways. Quite a busy terminal so I believe there is definite room for expansion. Arrival passport control was filled to the ceiling with Filipino nationals returning home, but luckily they hadn't noticed the second row of passport control at the back closer to the baggage carousels. So managed to clear in a reasonable amount of time. Bags arrived fairly quickly. No ATMs seemed to work as a line of foreigners (as well as me) were trying to get cash, but I suppose it was just a glitch. Avoided the exorbitant priced taxis, just exited the parking to the main street which is a 4 minute walk and got a white taxi who took me to the city with a meter and no discussions, so paid 130PHP instead of 700-800! Departure was Okay even if the terminal was packed with flights but passport control was quick. Hate paying exit taxes. Please include it in the ticket. This system is already archaic and no one does it anymore. Free wifi is very welcomed.



Manila Ninoy Aquino Airport customer review :  29 October 2013 by A Dale    (Australia)

Rating : 0/10

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Recommended

Flying Philippine Airlines and you get stranded in Terminal 2, which doesn't have a single business in the "international" airport that takes a credit card. I'm here on an extended layover (5 hours) and I am npt going to an ATM to pull out the relevant currency for a 5 hour stop. In fact, I can't even find an ATM to use, so really poor planning. Also, the "free wifi" is free for 30 mins, and then it's a pay as you go thing, so it's a bit of a misnomer. Also, getting logged on to the system is near impossible, so good luck! The gates are all roped off, so if it's busy seating is very limited in the entire terminal. Make sure you have short connections. Avoid.



Manila Ninoy Aquino Airport customer review :  29 October 2013 by N Sutherland    (UK)

Rating : 3/10

Queuing

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Recommended

NAIA - T1. Hadn't been through T1 for a while - I usually try and avoid it. Arrivals is a zoo with very little you can do to avoid the queues at Immigration other than sitting close to the front of the aircraft and hoping that 2 other flights don't arrive at the same time. 20 mins there would be good, 45 mins not unusual. The Baggage Hall is dreadful with poor to non-existent air conditioning and the vast majority of passengers seemingly unable to identify their bag from a distance of greater than 6 inches. 30 mins would be good there, 1 hour not unusual. Customs is usually pretty quick and waiting times for taxis are OK. If you exit the terminal 1 hour after arriving at the gate, you've done well. Departures - I always get there early (Check In will open 3-4 hours before scheduled Departure Time), so arrive 3 hours before Departure and Check In Online before you go to the airport. Most Airlines have a dedicated Online queue - use it - nobody else does. Fill in your Departure Form and have PHP 550 available for Departure Tax. Immigration is slow but there is a reasonable queue system and avoid getting stuck behind somebody with a folder of paperwork. 20 mins typically in Immigration and if it's much more it shouldn't be a problem provided you've arrived early and have checked in online. Through Security in 10 mins and the Departures area is nothing special. I never buy Duty Free in MNL - I can get a better deal elsewhere - like in town. The Bar and Cafe facilities landside are non existent and airside very poor, so bring a snack and a book. There are Pay Lounges but at 750 PHP you need to eat and drink a lot to make it worthwhile. Over all a pretty dreadful airport, but T3 is reasonable.



Manila Ninoy Aquino Airport customer review :  16 October 2013 by Richard Clarke    (Saudi Arabia)

Rating : 1/10

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Recommended

Flew out of NAIA T1 once again October 8th and nothing has changed, the main display board wasn't even working so it was chaos to find your check in desk as there was no one to help you! Lighting is still dull making the whole place feel miserable and like a dungeon. Toilets really dirty and smelly. 45 min wait to get through immigration which was quick for this airports standards. Really glad to get on the plane & leave this behind but have to return sadly in December for another gauntlet run.



Manila Ninoy Aquino Airport customer review :  10 October 2013 by James Nesmith    (USA)

Rating : 0/10

Queuing

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Recommended

This is the worst airport I have ever been to. This airport was worse than Tan Son Nhut back in 1968. Before one enters the international terminal you must show a policeman your typed itinerary. Inside one is subjected to four inept security checks. There is no food court once you pass security. There are kiosks along one wall selling foul looking and foul smelling what I assumed was food. However, the highlight of my adventure was when I left the main terminal area to go to the boarding gates, I was directed by another cop to go to the immigration window where a staff member demanded I pay 550 pesos ($12.70) for an exit fee. About this time I would have paid $550 just to get out of that airport. I must say in closing, Philippine Airlines was a wonderful airline.



Manila Ninoy Aquino Airport customer review :  16 August 2013 by Chin Wan    (Indonesia)

Rating : 3/10

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Recommended

Had experienced NAIA Terminal 2 six times last month (July 2013), Security personnel seems handicapped and inefficient without hand-held metal detectors. So passengers are inconvenienced if they forget to take out coins or keys in their pockets. Public Address System is really bad, depending on where you are, it could be inaudible. Toilets have too few urinals, just 2 toilets to access and each has 2 urinals only. After security checks, there is only one monitor for flight information, the monitors at the gate were all not working.



Manila Ninoy Aquino Airport customer review :  31 July 2013 by M Mejia    (Philippines)

Rating : 8/10

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Recommended

First time to fly international (actually regional) out of T3 30 July 2013. This is a definite step up from T1 and even T2. Clean, uncrowded and surprisingly efficient. Got through Philippine travel tax, bag drop (checked in online via 5J), terminal fee (I don't mind paying this if the facility as good as T3), customs and immigration in less than 15 minutes! Shopping and eating choices inside is limited but I didn't expect to get airside that fast, so I think it contributed to the sense of lack of activity airside. I allotted 45-60 minutes for landside activity and found myself airside so fast, I didn't know how to bide the time. Ended up eating lunch at one of the restaurants. Terminal was not crowded and didn't exude an air of surliness sometimes found in T1 and less often in T2. I wish some international airlines transfer to T3 so we wouldn't have to put up with T1's crowds and inefficiency.



Manila Ninoy Aquino Airport customer review :  29 July 2013 by G Jensen    (Denmark)

Rating : 1/10

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Recommended

The worst airport terminal. Airport staff need to be trained in customer service. Heavy crowds, angry staff, no clear information and very noisy.



Manila Ninoy Aquino Airport customer review :  29 July 2013 by J Santiago    (USA)

Rating : 2/10

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Recommended

My family and I recently flew out of NAIA and went through 3 screenings just to board our flight. The last screening was right by the gate. If you decide to use the restroom prior to boarding, you must once again go through the security check, pat down and your luggage x-ray and inspected. If you decide to purchase any beverage including water to take on the flight, it must be consumed or dispose prior to the last security check. Most airports provide restrooms and access to beverage and food by the gate without having to go thru another screening process. And water may be taken on board the flight. We brought packaging tape with us just in case there was any problem with our stuff. During the final screening by the gate, it was confiscated. When we left LAX, we had the same packaging tape in our carry-on luggage but NAIA refused to allow us to board the flight with it. It was not on the list of prohibited items. Why subject passengers to multiple security checks, isn't one security check enough. This is one of the major problems with the Philippines, too many unnecessary employees. You see them everywhere, at the mall, airports, etc. They need to spend their money on necessary improvements instead of employees that are just standing around.



Manila Ninoy Aquino Airport customer review :  15 July 2013 by R Clarke    (Saudi Arabia)

Rating : 1/10

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Recommended

NAIA T1 is still a nightmare on all aspects, queues everywhere unhelpful staff, dirt and grime almost everywhere. Truly a real turn off for any fist time visitor to the country as this is the first impression you get as to how the rest of the country works and this airport is one of the worst in the ASEAN region compared to say Changi. Avoid if you can from lunchtime onwards as the place is overloaded with the mass of people & can't handle 4-5 flights arriving all at the same time. Forget connecting to a local flight as allow at least 3-4hrs just to transit to another terminal!



Manila Ninoy Aquino Airport customer review :  10 July 2013 by L Oreta    (Philippines)

Rating : 2/10

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Recommended

As a Filipino it pains me to say landing in terminal 1 is really the pits. The first thing that greets you when you arrive and leave are the long lines at immigration. It is much easier for a Filipino to clear Singapore immigration than Manila immigration. The next hurdle is getting your baggage. Pray that there are carts available. If there are none, you will see upon exit from the terminal they are all over the outside with not enough effort to collect and return them inside. On immigration, HK immigration has set up the e-channel for returning residents. Now that we have new passports, can't PHL immigration at least take a look at using the features of this to make it easier to entry our own country?



Manila Ninoy Aquino Airport customer review :  28 May 2013 by T Patrick    (Hong Kong)

Rating : 1/10

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Recommended

Terminal 1. This really is a test of endurance. Traffic jams to get there, no matter what the time. Chaos and mess on arrival, a huge meandering line for immigration in a poorly air conditioned hall. Many desks empty. Local people questioned and have to show form after form as you wait behind. Then another long line for security afterwards. Terminal one is dirty, messy, chaotic and unpleasant. People were lining up for a flight in 6 hours time with people running to catch a flight.



Manila Ninoy Aquino Airport customer review :  13 May 2013 by M B Amayun    (Benin)

Rating : 8/10

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Recommended

Terminal 3 at NAIA is nearly world-class. More shops and facilities need to be added. We went to Boracay on Philippine Airlines just before Christmas and were quite impressed, both with departure and arrival facilities. Terminal 1 is a different and sad story. It is outdated and dirty, it needs to be torn down.



Manila Ninoy Aquino Airport customer review :  8 January 2013 by John Love    (Australia)

Rating : 5/10

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Recommended

I have visited Manila 3 times in the past year. There has been considerable improvement over that time. We have connected with internal flights but always leave 3 hrs to spare. There is a free shuttle bus from T1 to T2 and T3 but taxis are cheap anyway. Manila traffic is a nightmare and therefore if staying you need to be close to the airport. There are always long queues when Jetstar is flying out in the evening, but, if you play by the rules you will not be disappointed.



Manila Ninoy Aquino Airport customer review :  2 January 2013 by Christine A D'Souza    (UK)

Rating : 10/10

Queuing

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Recommended

Great! What a surprise, 5 mins in immigration, bags within 5 mins and walk though customs!



Manila Ninoy Aquino Airport customer review :  25 December 2012 by R Clarke    (Saudi Arabia)

Rating : 2/10

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Facilities

Recommended

NAIA-1. This airport is still the same after all these years and I landed in the morning but with immigration waiting time 15 mins which was a little surprising, the baggage reclaim area was a nightmare with 4 flights having arrived and very crowded. Luckily had no check-in baggage so customs was a breeze. The dull airport is still very unwelcoming to the visitor and if you have to transfer to either of the other 2 terminals you have get a taxi/rent a car and battle the streets of Manila so don't have a tight connection scheduled as you'll miss it. Monorail is badly needed between the terminals so the transiting passenger can relax during his/her transfer.



Manila Ninoy Aquino Airport customer review :  29 November 2012 by T Venzon    (Guam)

Rating : 2/10

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Recommended

NAIA 2 - What more can I say? This terminal shows no improvement from my last review of 3 years ago. Lousy eating places, toilets with no seats and limited seats with no cushions are just some of the irritating things that you can expect to encounter in this terminal. The terminal is sorely ill-equipped to handle the volume of daily passengers. For departures, it has no "sanitized zone" per se. There is only a cramped cow pen like area near each gate where passengers are corralled to await their flight. Once inside this zone, there are no restrooms. To access the restroom one has to ask for permission, bring ones passport and subject ones self to another security check and pat down upon re-entry. Oh and water even a bottle bought from the stores inside the terminal is not allowed in this area. Unfortunately, this is PAL’s international terminal so if you decide to fly with PAL prepare for the worse.



Manila Ninoy Aquino Airport customer review :  9 November 2012 by M Mejia    (Philippines)

Rating : 3/10

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Facilities

Recommended

Queues, queues and more queues. MNL-HKG return using NAIA Terminal 1. Word to the wise: if your airlines offer online check in - use it or be prepared to stand in line for at least an hour. Not enough counters for most airlines to accommodate full wide bodied jets. Immigration lines are a little better. Security was a joke! My daughter inadvertently packed 2 safety scissors in her pencil case and was not detected on the two layers of security (upon entering the terminal, and at the final security after immigration - unacceptable). Airside, nothing to do unless you pay for the upstairs lounges. Limited and expensive food choices. On our return flight, we had to queue for more than an hour to clear immigration and customs as our flight happened to have landed the same time as flights from the US (JAL, DL) and Middle East (EK) did. Officials tried to rearrange the booths but did not do much good as the arrangement apparently created more chaos. I think they should have just used the snaking retractable devices that they did on the outbound area. Waiting for the car was another ordeal since the volume of passengers and greeters just overwhelmed the structure. Government should seriously reconsider transferring some airline operations to T3 post haste.



Manila Ninoy Aquino Airport customer review :  7 November 2012 by R Silverio    (Philippines)

Rating : 2/10

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Recommended

NAIA Terminal 1 is well-known for long and crawling queues everywhere from entering the Terminal, to check- in, to paying terminal fees, to immigration and to final security check. The most appalling experience is queuing for a little over an hour just to clear immigration at 5.30 am. I arrived at 4.30 am at the airport to catch a 7 am flight. Good thing I was able to do Internet check so I was spared from the long queue at the check-in counter. I was able to reach boarding area at 6.00 am. For first time users, make sure that whenever you fly from Terminal 1, do Internet check-in and arrive at least 3 hours before your flight to spare you from the hassles.



Manila Ninoy Aquino Airport customer review :  13 October 2012 by N Sutherland    (UK)

Rating : 7/10

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Recommended

NAIA-3. Quick and slick on Arrivals; 5 mins at Immigration, 5 mins waiting for bags - in the taxi 20 mins after getting off the plane. Departures (Cebu Pacific) Check-in opened 3 hours before departure time. 5 minute wait to check in and another 5 at Immigration. Steady improvement in facilities is evident with more eating and shopping places but still no pay lounges. Poor Flight Info Screens and dreadful flight 'announcement' system. Certainly NAIA-3 is by far the best terminal in MNL and affects my choice of airline.



Manila Ninoy Aquino Airport customer review :  11 September 2012 by S Grynkewich    (Philippines)

Rating : 1/10

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Recommended

Returned back to the Philippines from the US and Canada to find the airport freshened up a bit, but still out of date. Cosmetic changes aren't going to change what is basically an airport that is out of date, small, and offering too few facilities. If you can arrange the time that you arrive (and you have the means to check out all arrival times) do your best to avoid arriving at times when flights from the Middle East or the U.S. arrive - the place wasn't built to handle such crowds.



Manila Ninoy Aquino Airport customer review :  11 September 2012 by P Kelm    (USA)

Rating : 1/10

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Recommended

Just and simply awful. Crowded, small, ancient, dark, dirty, inconvenient. Want a relaxing place to sit? There are a few disgusting, stained chairs that are usually occupied by other tired travelers. Food? Forget it. Ramen and plastic wrapped, service-station sandwiches of dubious origin are all that's on offer. There are a few VIP lounges upstairs that offer airline grade snacks and a quieter, slightly cleaner experience for a fee. And a coffee shop that sells pretty bad food. Departure monitors in the holding pen didn't work. Had to laugh at the attempt to "upgrade" by installing free Internet computers recently. They didn't work either. This airport is among the worst in a capital city I've ever been to. It is long overdue for demolition.



Manila Ninoy Aquino Airport customer review :  17 July 2012 by S Fitzpatrick    (Australia)

Rating : 5/10

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Recommended

We had to use all terminals at various stages of this holiday. T1 - a huge improvement from 7 years ago. Queues were ok, it was fairly clean and seemed a lot brighter. T2 - has slipped a bit. Seems to be a bit tired although it allows a quick and cheap transfer from domestic to international. T3 - very good terminal, easy to navigate, good range of eating places. Went to toilets in each terminal, not once was I asked for a tip.



Manila Ninoy Aquino Airport customer review :  6 July 2012 by Matt Hohman    (USA)

Rating : 2/10

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Recommended

Amazing as how this 1 airport is so far behind the times. Domestic flights all go to one terminal - International Flights to another. Think you can walk between them to change planes, its a taxi ride - then when you want to check into your airline for a boarding pass - that will take another hours wait. Then through the departure tax payment area, and then security - another 30 + min ordeal. I was there June 7th, 2012 - flew in from Cebu to change airlines connection. I had 2 hrs 45 mins between flights which I thought was plenty of time, it took me 2.5 hrs just to get to the boarding area for the next flight! Avoid this airport if at all possible. Cebu intl is easy, clean and much better to fly in / out of.



Manila Ninoy Aquino Airport customer review :  15 May 2012 by R Silverio    (Philippines)

Rating : 5/10

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Facilities

Recommended

The long lines at Terminal 1 have not been addressed. Entering the airport is already a painful experience due to the long lines and the chaotic crowd. The departure area is a mess as there are no adequate seats and long lines that consume most of the space. One has to make sure that the airline offers online check-in to avoid the long queues. The long queue at pre-boarding security is compounded by the inability of the security to immediately provide trays to passengers. Hence, passengers put their stuff on trays just before their luggage are check in the x-ray machine. This matter has been raised to the airport officials but there was no action. Quality of food remains to be poor and no adequate choices. Seating arrangement at the boarding area are very cramped.



Manila Ninoy Aquino Airport customer review :  24 April 2012 by R Wang    (USA)

Rating : 1/10

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Recommended

Probably the worst and most inefficient airport I have been to. Departing was quite painful with line after line of rude and incompetent staff. To make matters worst, you have to pay to leave! Overcrowded. Staff are clueless. This airport is outdated and just not inviting.



Manila Ninoy Aquino Airport customer review :  24 April 2012 by T Patrick    (Hong Kong)

Rating : 2/10

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Facilities

Recommended

New PAL terminal is ok and I would fly PAL to Manilla for this reason. Old terminal is awful - crowded, chaotic and dirty. Really hard getting a taxi - try and get hotel to sort out one for you. ATM (only 1 on arriva) out of order. Cebu on other hand is small but much better.



Manila Ninoy Aquino Airport customer review :  15 April 2012 by A Flores    (Singapore)

Rating : 8/10

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Recommended

NAIA Terminal 1 Departure Hall was crowded and long queues visible. Slight noise from the on-going renovations. No queue at immigration, for a change. What really surprised me was the area of the boarding gate. It has improved a lot - facilities are better, the ambience is nicer, the overall comfort was much better since the last time I used this airport in late January. Hopefully, things will continue to improve.



Manila Ninoy Aquino Airport customer review :  13 March 2012 by Aditya Shrivastava    (Australia)

Rating : 6/10

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Recommended

Obviously dated, heaving and obviously needs a new airport. Arrived just before CNY so fewer tourists. A bit musty, friendly enough and lots of channels open, so very quickly through immigration (10-15 minutes). Luggage arrived within 15 minutes. It's an old airport, toilets after you leave the airport are best described as being on par with developing country airports, but overall pleased that it wasn't as bad as I'd heard. Departed through PAL domestic terminal to Cebu the next day and checks were rudimentary and quick, no major queues, but flight delayed three hours and the hotel had told me to be there two hours before. So a four hour wait with no wi-fi and very little in terms of food options. Not as bad as it could be!



Manila Ninoy Aquino Airport customer review :  15 February 2012 by W Pollitt    (USA)

Rating : 2/10

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Recommended

A mixed bag. Used all 3 terminals in the last 2 months. Terminal 1 - out dated. Long times at immigration lines. One flight I was in line for immigration for 2.5 hours. Long lines again when arriving, and touts trying to sell expensive taxi service. Terminal 2 - Used by PAL only. Lines not so long at immigration, but slow wait for luggage, chaos at customs lines, and for luggage verification on exit. Terminal 3 much better. Long lines at the airline check-in. Just get the basics right, shorter lines at immigration, customs, and baggage check point, clean rest rooms would be a big help. Yes there are improvement each year, but not enough to get it out of being the second worst airport in the world according to one publication.



Manila Ninoy Aquino Airport customer review :  6 February 2012 by A Flores    (Singapore)

Rating : 7/10

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Recommended

NAIA 1 is an old terminal. I had always preferred T2 and T3 but most of the international airlines are on T1. The X-ray, Check-In and Immigration queues are always long and the main departure hall seems to always be crowded because of limited space. Shops and food selections are limited. But there is hope, when I travelled there 2 weeks ago, T1 has started its long overdue renovation and upgrading. I hope to have a better experience on my next trip.



Manila Ninoy Aquino Airport customer review :  24 January 2012 by G Pettersen    (UK)

Rating : 1/10

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Recommended

This airport is inefficient, overcrowded, and the international terminal a disgrace. The queues are long, and the infrastructure for getting between the different terminals is appalling. I've had the displeasure of having to transfer between terminal 3 and terminal 1 after a delayed incoming flight. The taxi fixers outside - professional scammers as they are - quoted me a higher and higher fare as the taxi they promised never showed up. I waited 30-45 mins after initially agreeing a price with them; they also knew when my flight departed. As I was about to lose my flight, they told me I could magically get priority by paying more. Of course I knew I was getting scammed and hustled, but they knew I had no choice.



Manila Ninoy Aquino Airport customer review :  2 January 2012 by Rod Tan    (Finland)

Rating : 2/10

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Recommended

Ninoy Aquino Terminal 2 was a complete mess, you can see people running to be the first to queue for immigration as there are less than 10 counters open to process 3 flights coming in from Japan, Hong Kong and Singapore which are all fully booked widebody flights. Baggage took more than 2 hours to arrive and 2 flights shared one carousel, T2 is very small and air-conditioning was very poor.



Manila Ninoy Aquino Airport customer review :  22 December 2011 by Charles Alba    (Singapore)

Rating : 9/10

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Recommended

Compared to the other terminals in NAIA, terminal 3 is quite impressive. There is ample shopping and whilst waiting for your flight. The customs were also very quick. The departure halls are large enough.



Manila Ninoy Aquino Airport customer review :  8 December 2011 by R Jam    (Saudi Arabia)

Rating : 4/10

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Recommended

NAIA T1 is too small to accommodate all flights, especially the ones leaving in peak hours. When airlines with a large passenger count opens check-in at the same time (eg SQ and CX), check-in lines are un- organized and blocks the way to immigration. Lighting at the Check-in hall is very poor, except for the hallways at the airside where it is full of windows. Gate holdrooms are very small and lacks amenities like Free Internet and food shops.



Manila Ninoy Aquino Airport customer review :  7 December 2011 by M Miles    (UK)

Rating : 3/10

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Recommended

I have used all three terminals at Manila over the last few years. Most international travellers arrive in Terminal 1. An imposing concrete manifestation that might be right in the 1950s or 1960s but not today. The terminal is simply too small for its needs and has a very depressing feel about it. There is often congestion in the bag screening area and the departure lounge is very basic, however the optional and fairly priced lounges makes the stay more pleasurable. For arrivals, the immigration queues can be very slow sometimes especially when several international flights arrive together and the meet and greet area is always just chaotic. The other terminals (2 and 3) are much more built for purpose and are more cheery. The satisfying Terminal 3 is clearly designed as an international terminal but why isn't it being used as such after several years of operation? Overall, for international passengers, this airport doesn't befit the welcome of the people of the Philippines.



Manila Ninoy Aquino Airport customer review :  28 November 2011 by Ron Kuhlmann    (USA)

Rating : 5/10

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Recommended

During the course of my trip I used T3 three times and T1 for final departure. T3 is ok and has a generally upbeat feel. T1 was dimly lit and poorly arranged. Nothing about it seemed "world class" and the time spent there made me glad to leave. Very poor overall experience.



Manila Ninoy Aquino Airport customer review :  9 November 2011 by K OConnor    (Singapore)

Rating : 3/10

Queuing

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Facilities

Recommended

A trip back in time to the 1980s best describes this airport. Last trip I was lucky and missed the massive queues which are typical of Terminal 1. Rude security staff, general inefficiency and people on the lookout for tips/bribes make the place worse than even LAX. Only good point is free WIFI, but it doesn't extend down to the departure gates. Avoid speaking to anyone you don't have to, toilet attendant pointed out the soap for me while I was washing my hands and pulled some tissues from the dispenser obviously angling for a tip so I just ignored him and walked off.



Manila Ninoy Aquino Airport customer review :  22 October 2011 by F Hekster    (Hong Kong)

Rating : 3/10

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Cleanliness

Facilities

Transfering terminals. Flight arrived 1.15 pm in Manila (T2). Our connecting flight was leaving 2.50 pm in terminal 3. We were seated in the front, walked quickly to immigration (no queue, helpful), got suitcase and at 1.45 pm we were standing outside at terminal 2. Shuttle bus wasn't leaving until 2, so arranged a taxi for PHP150 to go to terminal 3. Traffic wasn't too bad, took about 10 minutes. We already had luggage tag and boarding passes. Short security line outside T3. Inside to Philippine Airlines, thinking to drop off bag, but new boarding passes needed since our seats were given away already. Also a new luggage tag. Paid terminal fee (no line) and line up again for security. Then straight to gate where they were already boarding. Took us exactly 1 hour 5 minutes to get from T2 to T3 with taxi. No assistance on the way by PAL. We were on our own. Smooth but lucky. Way back. Not so lucky. Had slightly more than 2 hours for transfer which should have been fine. However, plane from TAG was supposed to leave at 11.25 am, didn't come in until a little past noon. Took off at 12.45 pm, arriving an hour later. Headed to luggage (took a little), then to transfer desk (2.15/2.20 pm) at that point, and were told we would not make our flight (2.50 pm). Flight was leaving on time. No special action and/or assistance. There were 7 for us. Immediately directed to next flight. Took shuttle to T2 (was leaving straight away) and arrived at T2 around 2.45 pm (a lot of traffic). Tried again for flight as terminal was very quiet and no lines but they would not give us a chance to book us on initial flight. Check in on new flight took 30 minutes. No lines for terminal fee, immigration or security at all (around 3-4 pm). Ended up travelling from 9.30 am in the morning to 10.00pm at night with 3 small children from Philippines to Hong Kong. I've done 2 directs to MNL, both T2 and T3 in the past. T3 is fine, T2 that day was a nightmare with long lines (security, check-in, fee, immigration, security again, plane), very busy. Advice, transferring between terminals requires a lot of time and is basically getting on 2 different flights doing everything over again.



Manila Ninoy Aquino Airport customer review :  28 August 2011 by John Saint   (Singapore)

Customer Rating :  2/5

2 Star Rating   

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Terminal 1 is easy to walk around, on the bad side, lines snake everywhere, no place to sit and wait for your flight, and the PA can sometimes be irritating. Poorly lit airport, old and filthy, no travelator. Immigration queue is the worst of all, I waited 30 mins to pass through.


Manila Ninoy Aquino Airport customer review :  22 August 2011 by M Kelleher   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Good quality airport, easy to understand, check in areas less chaotic than expected, fast track service for Business Class, security slow. Lounge is terrible, much like a hospital waiting room. Too many airlines use the main lounge, rarely has seats available, food terrible and limited range of drinks. It is actually more comfortable at the gates.


Manila Ninoy Aquino Airport customer review :  9 August 2011 by H Monk   (UK)

Customer Rating :  1/5

1 Star Rating   

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Chaotic, disorganised, dirty and unfriendly. Make sure you have plenty of time to check in, the queues start before the taxi even drops you off with a supposed vehicle security check, then the taxi has to queue to get to the drop off point, for a document check before you enter the building, queue for a security check to enter the building, to check in, to pay the 750PHP terminal fee, for immigration and then for another security check. You are now in the departure lounge where overpriced food and filthy toilets await.


Manila Ninoy Aquino Airport customer review :  22 July 2011 by N Sutherland   (UK)

Customer Rating :  4/5

4 Star Rating   

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NAIA-3 is getting there. International check-in is pretty efficient at Cebu Pacific. Upstairs the food court has been extended and looks much more permanent. There are other shops located Landside (luggage, clothing etc.) but they seem quite expensive. Terminal Fee Payment, Immigration and Security are all reasonably efficient. Airside there are a few more eating places than before and although the Duty Free area is small, the prices are quite good. Departures is OK as long as they're flying A320's and ATR's but if larger aircraft were to use T3 I'm pretty sure things would get worse. Arrivals is spacious and reasonably efficient but they are strangely scanning the carry-on bags of passengers arriving in the Luggage Hall, but they now no longer check bag tags as you leave the Arrivals area. Taxi ranks have minimal waiting times. All in all a pretty good terminal (better than 1 or 2). If however, as is planned, it goes over to the other international airlines it'll be immediately overcrowded and will join the nightmare that is Terminals 1 and 2.


Manila Ninoy Aquino Airport customer review :  21 July 2011 by W Roulent   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Terminal 3 was very basic, and seemed not totally finished. It has the ability to handle a lot more flights (3 immigration desks open out of about 20), so I'm not sure why it doesn't. Terminal 1 was dirty, old and chaotic. Outside departures seemed like a hangout for locals, people everywhere just being there for no reason. I cannot understand why global players like SQ, EK, QR etc allow their passengers to use this terminal, when Terminal 3 is sitting there relatively unused. A waste.


Manila Ninoy Aquino Airport customer review :  29 June 2011 by A McAthur   (Australia)

Customer Rating :  1/5

1 Star Rating   

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Be careful and know the exit fee at the airport. They do have ways of tricking you into paying extra. Last year they charged me almost 200 dollars just for exiting, I still have the receipt and I met a person on the plane who only paid 700 PHP. Also be aware that airport terminal workers are very corrupt, try not to ask them for directions or assistance, or be prepared to be slugged with them asking for money for a tip. I had a bad run in with a terminal worker who I asked where the atm was. He took me there and then demanded a 1000 PHP tip. I didn't have much left but he saw how much I took out and made me pay him the exact amount that I pulled out. I was totally speechless. As nice as some people are there, if you appear to be a foreigner you will be targeted and money is all that they care about.


Manila Ninoy Aquino Airport customer review :  26 June 2011 by Oddvar Johansen   (Norway)

Customer Rating :  2/5

2 Star Rating   

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I can never understand why the arrival and departure facilities next to NAIA 1 is not being used by international airlines. Not even the Filipinos are able to give a good answer! NAIA1 is so crowded that you need to arrive for check-in several hours before the departure. If the Philippines wants to be a modern country, with development on line with Thailand, Malaysia and the other countries in the ASEAN-region, they really need to do something with their Manila airport. After all; with this present standard most tourists will likely visit other countries.


Manila Ninoy Aquino Airport customer review :  24 June 2011 by E Mabley   (USA)

Customer Rating :  4/5

4 Star Rating   

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I transited in MNL on a LAX-SIN trip on Philippine Airlines. The Philippine Airlines international terminal lacked the bells and whistles of many other Asian major airports but was functional and easy to navigate. I was able to make my connecting flight to SIN easily even though I had less than 1.5 hours. Food options were average. Cleanliness was better than I expected.


Manila Ninoy Aquino Airport customer review :  15 June 2011 by J Knibbe   (Australia)

Customer Rating :  3/5

3 Star Rating   

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I arrived after midnight and there seemed to be only two flights arriving at that time yet the customs clearances were very slow. I waited about 1.5 hours to get through. Then when I cleared customs and went to the information desk, the attendant was fast asleep and I couldn't wake him. The queues on departure were also quite long. The shops and restaurants in the departure area are very few and unimpressive. The airport was quite clean though.


Manila Ninoy Aquino Airport customer review :  2 June 2011 by R Silverio   (Philippines)

Customer Rating :  2/5

2 Star Rating   

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One has to endure long lines all throughout the process, from entering the terminal, to check- in, through immigration and security check. There have been some improvements such as renovation of toilets, but facilities are inadequate. Airport is still not traveller friendly - no electric plugs for phone charging or use of laptops, very few food counters and all are expensive, non-functional internet connection. Seats cramped for those who want to wait for hours before boarding.


Manila Ninoy Aquino Airport customer review :  25 April 2011 by W Brink   (Netherlands)

Customer Rating :  1/5

1 Star Rating   

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Arriving and departing 15 times from Manila Terminal 1, a big mess, feels back to the 70s again. As a thank you, you also need to pay 700PHP "Departure tax". Check-in desk are not able to cope with the all the people when its rush time, therefore check-in opens even 4 hours earlier on certain times. Almost no chairs to sit, around 30 chairs at minimum. Do not come earlier to terminal 1, you will endure a long and tireful standing as there will be no chairs available whatsoever. Airside, toilets not working, and not clean. Only a few shops available that sell stuff with high prices.





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