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Miami Airport
2.5 Star Rating: Fair
228 reviews

 



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MIAMI AIRPORT customer review :  1 October 2014 by Stephen Keilholz    (USA)

Rating : 0/10

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Recommended

This was our first time through Miami airport. It is by far the worst, most disorganized airport we have ever traveled through, with the rudest staff. Passport control was total chaos. There was no clear directions from signs, nor staff. Almost all the officers addressed us in Spanish first, we don't speak Spanish. We still have not figured outs what one of the officers in passport control was calling out to passengers in the queue. Not a smile to be seen anywhere in the airport. It was the same at the TSA check. Rude TSA staff, who spoke Spanish first. We will avoid traveling through this airport in future. In the US, Philadelphia is a fine example of firm, but courteous federal officers, and airport staff.



MIAMI AIRPORT customer review :  21 August 2014 by M Burch    (UK)

Rating : 0/10

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Recommended

Outward to Belize from London the expected one hour plus immigration wait and then the long lines in customs. 90 minutes in total. The return was dreadful. Immigration computer system went down so hundreds in lines not moving. Dells were distributed to officers which turned out not to work (sad sight of them looking at the guidebooks trying to figure out how to work them)! Then manual processing which must have taken ages. Luckily I was not too far back and made the onward flight. In the plane we pushed back on time but then were delayed as lights were not working on two of three runways. Finally they lost my luggage-made the mistake of allowing baggage transfer at Miami. Only been through Miami three times in twenty years but always a bad experience. Best avoided.



MIAMI AIRPORT customer review :  19 August 2014 by A Woods    (USA)

Rating : 2/10

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Recommended

This is my home airport and it has never been so poorly run. I am an American citizen and recently returned from a short trip to the Caribbean. To clear Customs, citizens and non-citizens were put in the same absolutely absurdly long line -- something I have never seen anywhere else in my travels throughout the world. It took almost as long to clear Customs as to fly from the Caribbean. I will be flying out of Ft. Lauderdale for all future international travel.



MIAMI AIRPORT customer review :  16 August 2014 by Ch Jordan    (Argentina)

Rating : 7/10

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Recommended

Arrived and departed from terminal J. Smooth check in, security screening was ok. Good shops, pricey duty free, but overall arrival experience seems to be improved.



MIAMI AIRPORT customer review :  21 July 2014 by James King    (UK)

Rating : 0/10

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Recommended

Having transited this airport on several occasions in the past my latest visit in January '14 was by far the worst. Arriving from Heathrow we were subjected to what can only be described as a 'hell on earth' experience so far as trying to get through airport immigration and customs. 2 hours for immigration followed by a further hour for customs clearance. Both sets of miserable officers reciting the same line of questioning. Will avoid this airport in future.



MIAMI AIRPORT customer review :  24 June 2014 by A Wales    (UK)

Rating : 9/10

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Recommended

Passed through MIA 4 times in 1 week, once on a flight from London, arriving into MIA at 15.20, twice on flights from Grand Cayman (requiring immigration clearance), arriving into MIA at 15.20 and 18.45, and once from LAX arriving into MIA at 15.20 (domestic arrival). On the flight from London it was 45 minutes between the wheels touching the runway and me being in my hotel room at the airport Sheraton. There was no queue at immigration. On the arrivals from Grand Cayman the longest wait was 12 minutes. On all three occasions the immigration officers were polite and welcoming. Customs was a bit tedious but again the queue kept moving and was not too long, merely on one pass through very disorganised. I had read the horror stories on here, but some of the queuing will depend upon arrival time compared to other incoming arrivals, and how quickly you get off your aircraft. However, the overriding factor in having a good experience with both immigration and customs is be polite and welcoming to them - they are just doing their job, and greet them with civility as we did on every trip, and we were met with civility back, without fail!



MIAMI AIRPORT customer review :  14 June 2014 by William Mackenzie    (UK)

Rating : 1/10

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Recommended

1.5 hours waiting for luggage for transit. Ridiculous! With delays at immigration and customs it took us 3 hours to get to our onward flight just in time for boarding. This is not a serious hub airport and the airlines that use it are at a serious disadvantage. I for one will avoid at all costs.



MIAMI AIRPORT customer review :  9 June 2014 by R Moore    (UK)

Rating : 1/10

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Recommended

We are on our way to Jamaica and went via Miami as it was cheaper than the direct flight. However, I made a big mistake. The immigration queue was not long but the officer was obnoxious and I never heard a please or thank you once. The queue getting out was very long and it took ages. We were greeted by the customs agent from hell. Then we had to get through security staffed by people that hated their job. If you don't have to visit Miami then don't is my advice.



MIAMI AIRPORT customer review :  27 May 2014 by G Lane    (Turks and Caicos)

Rating : 0/10

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Recommended

My husband was in a wheelchair and we were in the same very long queue with pre-cleared folks who took priority. It took over 3 hours to get through. I was shocked that we were treated like 2nd class citizens as caregivers were becoming stressed dealing with their loved ones needs as everyone else took priority. Shocking and disrespectful and totally thoughtless.



MIAMI AIRPORT customer review :  21 May 2014 by S Martin    (UK)

Rating : 4/10

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Recommended

We were dreading going through MIA after reading all the horror stories about having to wait 3 hrs or more to clear immigration and customs (international travellers). We landed about 6.00 pm and were through the airport in 50 mins and could not believe it. Yes, it is a very, very long walk to the immigration hall and the staff are not friendly and we obviously landed at a good time but our experience was not as bad as we were expecting. What is sadly lacking in the airport are good restaurants. The choice is deplorable for an international airport. Restrooms we used were not clean.



MIAMI AIRPORT customer review :  18 May 2014 by D Leston    (UK)

Rating : 1/10

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Recommended

I was expecting this airport to be a bit of a trial to transit through, after having read the reviews, but nothing can prepare you for the totally unnecessary rudeness of the staff at MIA. As a transit passenger, you have to queue up on four separate occasions to be processed and at each stage you are treated like an animal (at best) or a criminal (at worst). Please tell me why in Miami in transit to/from Peru, I have to explain the reasons for my holiday in India (3 years earlier)! Never again.



MIAMI AIRPORT customer review :  18 May 2014 by John Carrier    (UK)

Rating : 1/10

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Recommended

After 9 hour flight from the UK, spent 2 hours walking around immigration hall where an ultra long queue had been set up. Asking Officer what was the better days to arrive, we were told it is always like this! Dreadful experience and will try to avoid Miami in the future.



MIAMI AIRPORT customer review :  12 May 2014 by D Guimaraes    (Brazil)

Rating : 7/10

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Recommended

Used MIA for a 6th time in 15 years. I already suffered from long lines, rude staff and stressful experiences before. But this time (May 2013), I got a very nice arrival at Terminal D in MIA. All the process took my family about 25-30 minutes from leaving the airplane and pass through the Customs check. I got really surprised with the fact Immigration officer was very kind and even chanted and spoke some Portuguese. But, when it was time to get back to Brazil, I got same-old same-old MIA stress experience. AA requires you to make all the check-in process by yourself and they were very strictly about weight (which I can understand). But I got a not allowance for a carry on luggage because of an inch and the staff was very rude by pointing it. After slow long line on TSA, the options for food were few and very expensive, even more expensive than Brazilian airports. On a positive note: the terminal is clean, modern (Skytrain is nice, but is it really useful) and the signage worked really fine to us. I do think it's an easy-to-navigate terminal.



MIAMI AIRPORT customer review :  22 April 2014 by Kate White    (UK)

Rating : 0/10

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Recommended

This airport is a total disgrace, my family and I have had the misfortune to go through this airport 3 times during our recent holiday to Miami and Belize. Long queues ie 2 hours to get through passport control, followed by an even longer waits to clear immigration and customs. people were missing connecting flights and generally getting very frustrated. The passport control officer was very rude, we are not criminals, and basic courtesy should be a requirement. In addition, Miami airport managed to lose our bags not once, but twice. We shall be avoiding this airport in the future.



MIAMI AIRPORT customer review :  16 April 2014 by C Donnelly    (UK)

Rating : 0/10

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Recommended

1.5 hours immigration queue. 1 hour customs queue. Minimal sign-posting for buses. No one to ask, surly guard on body scanner when leaving. Grubby, overpriced duty free, seriously overpriced food and drink, especially considering a 3 hour check in for international. This is a tourist destination!



MIAMI AIRPORT customer review :  11 April 2014 by Trevor Lowe    (UK)

Rating : 0/10

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Recommended

This airport is a disgrace and an insult to visitors to the USA. Something needs to be done, I thought America was the land of the free but obviously not so in Miami. After a nine hour flight from the UK it took four hours to get out of the airport! Immigration and Customs were equally to blame, not enough staff on duty and lazy attitude. Final insult: no apologies anywhere.



MIAMI AIRPORT customer review :  4 April 2014 by Brian Latham    (UK)

Rating : 1/10

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Recommended

I arrived on 22nd March. Passport control was ok, maybe 40-45min wait. But the worst was the baggage area. The airport is a disaster. It is like going back in time. I waited 1.5- 2 hours to get through. Awful airport.



MIAMI AIRPORT customer review :  31 March 2014 by Vinod Bhasin    (USA)

Rating : 0/10

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Recommended

Very long lines in arrival at the international Terminal on 3/26/2014. It took us 2.5 hours. Who is responsible for long lines?



MIAMI AIRPORT customer review :  31 March 2014 by M Chalmers    (USA)

Rating : 0/10

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Recommended

Last week we arrived from Barbados with 2 hours before our connecting flight, no problem you may think, not so. After claiming our bags, we waited 2 hours to clear customs, by which time we and hundreds like us had missed our connection and since there were no more flights available that day, we had to scramble to find a hotel for the night. The airlines staff were swamped with rebooking, which costs us all more in the long run. There was no orderly lines, so people were line jumping constantly and heaven help us should we have needed to evacuate the terminal, it would have been a stampede and disaster. People had their bags and were jostling and shoving to try and advance. It felt like we had landed in a Banana Republic. This customs division needs to observe how other US airports handle arriving passengers courteously and efficiently. What a poor first impression of the US.



MIAMI AIRPORT customer review :  27 March 2014 by C Bentik    (USA)

Rating : 3/10

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Recommended

I travel 3-5 days a week and recently landed in Miami on AA to Terminal D. Airport had good store selection, particularly for a US airport but from the moment I got off the plane it was miserable and it was a domestic flight. There was no clear signage as to where to find baggage claim/exit just the occasional sign pointing to additional gates. When I finally found the exit I stepped out to a 6 lane pick-up area without a single sign I could give the driver as to where I was standing. Who has a pick-up area without signs? The airport felt it was designed by someone who built malls not airport terminals.



MIAMI AIRPORT customer review :  26 March 2014 by J Kemp    (France)

Rating : 0/10

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Recommended

I'd like to join the litany of complaints relative to arriving in Miami after a long transatlantic flight. After a 10.5 hour flight from Paris, my wife and I got to an arrivals hall that was absolutely jammed. We were marshalled around by nasty airport employees who had no problem screaming at people for not moving fast enough in the interminable queue. This was more like arriving in a backwater rather than in one of the primary gateways to the world's leading economy. Are we not welcome?After 90 minutes, we got through, amidst crying babies and numerous other distressed, weary travelers.Once through passport control, we collected our luggage, which had been piled up with the rest of the flight's baggage in the middle of the claim area, as the carrousels needed to be freed up for other arriving flights.Then we had to queue up for another 30 minutes to get through another control, which consisted of an officer looking at our customs declaration and waiving us through.Add another 1.5 hours to deal with the inefficiency of the car hire company, and we were on our way. From airport exit to airport exit, close to 4 hours. We have to travel to Florida for family reasons, but in the future, we'll travel to Miami via a connection in order to enter the US through an airport that respects basic human dignity.



MIAMI AIRPORT customer review :  24 March 2014 by G Graham    (Canada)

Rating : 0/10

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Recommended

I simply do not possess the vocabulary to properly articulate how bad Miami Airport is in terms of efficiency. Our flight came in early so we had 3 hours to get our connecting flight and we only had carryon luggage. We made our connection as the airplane doors were being closed with 4 minutes before takeoff. Check after check only means that they know they are not capable of doing things right the first time. Never again will we fly via Miami Airport. Avoid at all costs.



MIAMI AIRPORT customer review :  18 March 2014 by Vince Brown    (Canada)

Rating : 2/10

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Recommended

This airport is horrible, leave lots of time. Once through security you have very limited choices of what and where to eat. The service is slow at 2 different places we tried to get food, go somewhere on the outside and purchase a beverage from the store once inside.



MIAMI AIRPORT customer review :  10 March 2014 by G Abbot    (UK)

Rating : 0/10

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Recommended

We were warned queues could be long, but our first time through this airport will also be our last. Two hours in a queue of 400 passengers, being martial led into lines by quite the rudest people I have ever encountered in an airport. One man patrolled the queue, threatening anyone who didn't move fast enough or stand in single file with being returned to the end of the queue. The room was airless and hot the staff marshalling talked to people as if they were something unpleasant on their shoe. The security people on the desks were fine, but incredibly slow. Then another similar queue for passport check. It took 3 hours to get through this process and is totally unacceptable. As a first impression for visitors to Miami it is shameful. We will never fly into Miami again, in fact in future we will avoid the USA if possible and fly to Barbados to start the cruise.



MIAMI AIRPORT customer review :  28 February 2014 by George Martino    (UK)

Rating : 0/10

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Recommended

Like to stand in a hot, seemingly endless passport queue for an hour after a long haul flight? Perfect. MIA is for you. Still not convinced? Then how about the next queue, once you've collected your luggage, that takes another hr to negotiate? The punchline is that the purpose of this last wait is unclear. When you reach the end, some surly staff member simply nods and waves you through. All things being equal, if you have your choice of vacationing in Miami or another equally wonderful paradise destination, choose the latter, unless you like rubbing bodies with hundreds of other disgruntled travellers.



MIAMI AIRPORT customer review :  26 February 2014 by Mark Cee    (UK)

Rating : 0/10

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Recommended

I have been travelling to Miami airport regularly in recent years. It's never been good, but last night was my worst experience so far: I am used to waiting 90 minutes at immigration but this time I had to line up for another 90 minutes at customs. I have already started booking my future flights to fort Lauderdale instead, and will never use Miami Airport again if I can help it.



MIAMI AIRPORT customer review :  30 January 2014 by Sabrina Soares    (Brazil)

Rating : 3/10

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Recommended

After 10pm 99% stores are closed! We've decided to eat something at the pos-security area but there was only one option: Starbucks, and it was closing as well. Many passengers like me was hungry and disappointed about the early shops close. There's no advice about shopping and food court times at pre-security area. A shame for an "international" airport!



MIAMI AIRPORT customer review :  25 January 2014 by F Raff    (UK)

Rating : 0/10

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Recommended

Can only agree that this the worst airport for passengers in transit through USA. We landed on time with 3 hours to transfer from London to San Jose. 1.5 hours queuing for passport control then another 90 minutes to leave the baggage hall as transit passengers. We only managed to reach our connecting flight as it was delayed. Hard to believe this is an airport in a leading world economy, it felt more like a third world country. Agree with previous comments that making transit passengers go through this process is ridiculous. Only hope our return journey is better. Will try and avoid Miami airport in future.



MIAMI AIRPORT customer review :  23 January 2014 by P Sandel    (UK)

Rating : 0/10

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Recommended

Stay away from Miami Airport! Must be the worst for delays in the USA. Arrived from Bogota at 1815 and endured 45 minutes standing in line at immigration, then another hour at baggage claim and a further 15 minutes at baggage transfer just to get home to London Heathrow. Why oh why don't they employ more staff or for those transferring internationally have a transfer lounge like other "international airports" and straight through baggage delivery instead of pick up and drop? It was much the same on the outbound journey, a very poor impression of the USA.



MIAMI AIRPORT customer review :  10 January 2014 by C Muszynski    (Canada)

Rating : 1/10

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Recommended

Avoid Miami Airport. January 8th, my plane landed at 7.30pm, was out of the airport by 10.45pm. I said out of the airport because my connection was long gone to Montreal. Overnight stay 186$, cab to Fort Lauderdale 70$, rebooking on Jet Blue 670$, one way car to Montreal 270$.I will not fly through Miami again, there is so many other options.



MIAMI AIRPORT customer review :  3 January 2014 by Michael Jones    (UK)

Rating : 8/10

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Recommended

Flew into Miami on 21/12 on way to Cancun Mexico expecting the worse especially when I saw how busy the arrivals hall was. Much to my surprise we cleared immigration in 40 minutes and then went on to collect our bags, take them to the transfer area and clear security which took a total of 90 minutes. Having allowed 3 hours to make the transfer, we did this in plenty of time. It was pretty much the same on the way back although I would recommend that you allow a minimum of 3 hours for transfers, just in case!



MIAMI AIRPORT customer review :  23 December 2013 by Farouk Mogheth    (Czech Republic)

Rating : 5/10

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Recommended

Flew in from Los Angeles after midnight so I think I bypassed any rush hour. Airport in general quite old but maintained. Departures were more hectic and disorganized mainly due to the security checks that seems to slow everything down. Couple of shops here and there but nothing interesting. No complimentary wifi which is considered as a courtesy standard these days. Not a bad experience but a sub par one for sure.



MIAMI AIRPORT customer review :  2 December 2013 by Linda Jones    (UK)

Rating : 0/10

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Recommended

Travelled to Miami on 2nd Nov. Queue was 4 hours long. Totally unacceptable. Exhausted elderly and crying babies. Animals are treated better than this. Then to top it all a further 2 hours queuing for Alamo car. We landed at 5.30 got out on our way at 10.30. Something has to be done. I will never fly to Miami again. Quicker in long run to use other airport.



MIAMI AIRPORT customer review :  21 November 2013 by Tony White    (UK)

Rating : 0/10

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Recommended

Dreadful airport. Do not transit at any cost! Flew LHR-MIA-SJO on 6 Nov. 1.5 hours queuing to clear immigration then further 15 mins for customs. Then as transit passenger (yes, transit, so why do I have to enter the USA then leave again) collect bags and re-check them back in for next leg of flight to Costa Rica. Had 3 hours so made flight. Return journey on 19th Nov worse. Queues for immigration stretched all the way along arrivals concourse. Unhelpful staff (when found) avoiding any useful info for transit pax. Arrived at MIA 1630, ran to "immigration" as only had 2.5 hrs to make connection. Immigration queue 1hr 45, no seats, no water, no toilets. No AA staff to be seen. Find (difficult) and pick up bags then customs (15 mins), then sprint to connections. Refused boarding because flight closed, gate then re-opened and accepted as pax. Further queues through security then sprint to gate. Boarded (just) 2 hrs 30 total. Bags didn't make flight so were missing at LHR. This airport has a serious problem. Avoid at all costs.



MIAMI AIRPORT customer review :  15 November 2013 by J Pearson    (Australia)

Rating : 0/10

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Recommended

I've had the misfortune to have to go through MIA twice in the last three months. The first time, the queue in Immigration was horrific, taking almost 2 hours to get through. The most recent time was this week and whilst the Immigration queue was not quite as long, the whole process was totally unacceptable. I happened to run into a friend there who was simply transiting through MIA from one international flight (from Barbados to MIA and then onto Mexico City). He too also had to go through Immigration and Customs, even though he was not entering the USA at all. No wonder the queues are horrific - they include transit passengers! After finally making it through Immigration, I was interrogated by a very rude woman at the door of Customs who subjected me to an interrogation about my occupation, education and travel habits. She made it clear that she didn't believe me and sent me for a full search. After waiting while other unfortunates had their baggage scanned and searched, I was then interviewed by another (polite) officer who clearly couldn't understand why she had sent me there and waved me on without a search. I then had to deposit my bags with AA. Despite having TSA PRE, PRIORITY ACCESS stamped on my boarding pass and travelling in FIRST class, there was no priority line and a huge queue in security. All in all the process took over two hours!



MIAMI AIRPORT customer review :  21 October 2013 by S Nigel    (UK)

Rating : 2/10

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Recommended

We were travelling through this airport to St Maarten in September and flying American Airlines from Departure area D and was amazed to see one TSA person checking boarding passes at the security check. It took nearly 55 minutes just to pass this point and I was not the only person who was getting fed up in the queue, and why they have to spend an age writing in red pen on the ticket and for what it just seems a waste of time just to see its okay would seem sufficient enough. They same when we returned at border control the queue was very long it just seems the airport is unable to cope or just not want to recruit staff. I would be very reluctant to use this airport again.



MIAMI AIRPORT customer review :  3 October 2013 by T Patrick    (Hong Kong)

Rating : 0/10

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Recommended

Another awful experience. American passport holders another hall, my wife goes through there. Here in the non US section we have line jumping, crying babies, staff that stand around chugging coffee and doing nothing, a near 90 minute wait At passport control, desk official with a chippy attitude when you get there. I travel in Asia and live there so I have to lower my expectations when traveling in the USA but Miami is one of the worst ways to enter the country. Dirty small toilets too. Avoid.



MIAMI AIRPORT customer review :  11 September 2013 by Timo Neu    (Germany)

Rating : 10/10

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Recommended

I must admit that after reading the reviews on this page I was extremely worried I would make my 2 hour connection to Quito in Miami. However Miami airport turned out to be a rather pleasant experience. At check-in in Germany I asked for priority tags for my luggage because of the short connection and they were given to me free of charge. Of course the lines at immigration at Miami were huge but there was a really helpful lady who was directing passengers to their respective queues. I showed her my boarding pass and explained the situation and she directed my to the channel for diplomats. So I immediately got seen by an immigration officer and cleared immigration in less than 5 minutes. My bag was one of the first to arrive thanks to the priority tags, and the queues at security were almost non existent. So I had more than an hour to spare until my next flight which I used to have lunch at Custom Made Burgers for the quintessential USA experience!



MIAMI AIRPORT customer review :  9 September 2013 by D Colledani    (USA)

Rating : 7/10

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Recommended

Airport is improving. Security screening is becoming faster than previous years. Food establishments are plentiful before you check in. Still very scarce once you have passed security.



MIAMI AIRPORT customer review :  2 September 2013 by Arthur Rabjohn    (UK)

Rating : 0/10

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Recommended

What a mess! Transiting from Caymans to Heathrow on American Airlines. Even with assistance of airline it took 3 hours to clear through the process. Queues everywhere were a nightmare. Airport Staff, TSA and Immigration were rude and unhelpful. 'Efficient bureaucracy is the best tool of oppression ever invented' - perfect definition of the nonsense immigration procedures employed by the US. Why as an international traveller leaving a British Territory going to the UK on the same airline am I forced to land in the USA? Why do I need to go through Immigrations, claim my baggage, go through Customs, check-in my bags and re-enter airport through security? I know of nowhere else in the world where this nonsense takes place.



MIAMI AIRPORT customer review :  28 August 2013 by Renato Costagliola    (Italy)

Rating : 8/10

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Recommended

We were prepared for the worst, since at exactly the same period last year (August) clearing immigration had been a total nightmare. This year it was all but perfect: 20 minutes on 4 August, 1 minute on 23 August. Also, no waiting time at security check (we were at MIA in transit). Probably we were just lucky, but I thought I had to mention.



MIAMI AIRPORT customer review :  27 August 2013 by Thomas Tucker    (USA)

Rating : 1/10

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Recommended

It took 20 minutes to walk/train from arrival gate to baggage claim and another 30 minutes to walk to rental car area. Are you serious about service.



MIAMI AIRPORT customer review :  6 August 2013 by L Paul    (UK)

Rating : 0/10

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Recommended

I went through here yesterday and it was a nightmare. 3 hrs to get through immigration, and none of the immigration area staff were interested in connecting flights. They tell you the airline should give you an orange pass, and if you do not have one they cannot help you. When you finally get through to baggage, handlers have taken the baggage off and it's all over the floor. Go to connecting flights, they just rip of your bag tags and tell you to go outside and to the left. When you do that you will be greeted with AA rebooking. The person manning the queue will pay no attention to your ticket that he inspects and will direct you to stand in an economy class rebooking queue when you have a first class ticket. Wait another hour and you will be greeted by an AA agent that will ask why you missed you connection, and then blame you and make a big deal about rebooking. After you have been told how grateful you should be to them for rebooking you, you will be sent on your way to find a hotel at your own expense. Do not try and argue that your flight came in late (even if it did) as the agent won't have it. My flight landed 2 minutes late, but took another 35 minutes to get on stand because we were waiting for another aircraft to move. The AA agent will firmly tell you the flight was not late because two minutes is not late, and the computer will show the time the wheels hit the tarmac, not the arrival on stand. Simply put, avoid this airport at all costs if you want to remain sane.



MIAMI AIRPORT customer review :  2 August 2013 by B Byrne    (UK)

Rating : 0/10

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Recommended

Really bad queues, staff don't care and are rude. No organisation in airport, would not fly from here again.



MIAMI AIRPORT customer review :  31 July 2013 by S Wallbanks    (UK)

Rating : 0/10

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Recommended

Travelled through Miami with my father in March 2013. Immigration was dreadful we spent 5 hours trying to get through. Our Virgin flight landed around 5.30pm - we were finally out of the airport at 10.30pm. We finally reached Islamorada on the Keys just after 12 midnight. Customs at Miami is dreadful.



MIAMI AIRPORT customer review :  30 July 2013 by J Brown    (UK)

Rating : 0/10

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Recommended

Quite the worst airport I have ever had the misfortune to have to travel through with the longest queues and rudest and least helpful AA check in staff. Avoid transit there at all costs.



MIAMI AIRPORT customer review :  25 June 2013 by Julian Wendt    (USA)

Rating : 6/10

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Recommended

It is true that I also had to stay in a long line of people to go through immigration and customs. I was one of the last to go through the immigration and the waiting time was about 15-20 minutes. If you have connecting flights and you have to go through immigrations/customs, you need at least 2-3 hours at US airports (my experience). Other than that little waiting, I had no trouble at all. Airport is clean and plenty of staff to help people.



MIAMI AIRPORT customer review :  10 June 2013 by John Prescott    (UK)

Rating : 8/10

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Recommended

Arrived Friday afternoon (June '13) having read awful things about the time spent going through customs. We saw a huge queue which we joined only to be moved to the US Citizen lines, then moved again to an even smaller line. We got through in under 30 minutes for which I'm most grateful as we had a 3 hour drive ahead of us.



MIAMI AIRPORT customer review :  27 May 2013 by E Pozzi    (Italy)

Rating : 0/10

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Recommended

This is the worst airport experience I've ever had. Arrived from London, it took me more than an hour to pass customs. Once I'd passed, I needed to take another flight to Cancun, with American Airlines. I was travelling business class, so when I had to pass security control, I had a fast track line. Well, the fast track line worked well, unfortunately at the end of the line I was pushed together with all other passengers! That means just a long line altogether. Another great experience was the new model of x-ray machine, in which you have to pass through. After unpacking all your luggage, take off your shoes, sweater, pullover, belt you are in line again. You go trough the x-ray machine, and then finally you can get your stuff. Well, before this stupid machine there were normal metal detector, and there were 4 metal detectors. Now only 2 x-ray machine. So they've just double the line and the time. I'll try to avoid Miami International Airport as much as I can.



MIAMI AIRPORT customer review :  22 May 2013 by Gotty Enders    (UK)

Rating : 0/10

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Recommended

Came in on BA flight, and found ourselves in a massive herd of people, wondering what on earth was going on. After 2 hours being jostled and funnelled, we found ourselves at the entrance of the immigration hall only to see a massive queue, and a further 2 hour wait. The information was non-existent, airport officials not to be seen anywhere. A lot of time was being wasted once we got to the immigrations desks (which, because of the financial mess, were only staffed 30%) and a significant improvement to the queue could have been made by just a few seconds of greater efficiency at the booths. Complaints after the event have been met by platitudes and a total failure to understand the health and safety implications of the airport's inaction. Told that they'd brought in extra staff (no sign of any) and were handing out bottles of water (we saw none). The general view of my party (2 of whom are over 70) was that this was the worst airport experience. After 40 trips, I will never come here again. This is a true shame on America, and has done more damage to Miami's reputation than they seem to realise. Complaints have been met by platitudes, and it will not be too long before someone takes legal action for the airport's and the US's appalling treatment. A true shame on America.



MIAMI AIRPORT customer review :  20 May 2013 by S Doty    (USA)

Rating : 0/10

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Recommended

My husband and I flew into MIA on May 17, 2013. Only had 1.5 hours to make our flight to NYC. However, because my husband does not yet have his greencard, we were taken to the room at immigration and made to wait 2 hours. Ended up missing all flights to NYC that evening and had to stay the night in a hotel. Some officers were nice, gently telling people to put away their phones and to follow them, etc. but then there were others that were barking orders as if we were in jail. After we filled out the form, there was almost nobody on line so we went under the ropes to get to the front. In the process, we got yelled at by another officer. This time around, we went to a different window. The officer was much nicer but in the end he sent us to wait by the wall to be taken into the room. By this time, we were never going to make our flight so I tried calling my travel agent to change the flight. However, just as I was explaining the situation, an extremely hostile officer told me to get off the phone. He then took us into the room, where we waited 2 hours. I could not use my cell phone and there were no public phones. Although the officer that attended to my husband was nice, I saw so many being unjustifiably rude. In the end, because we couldn't cancel our flight before it departed, our tickets were suspended. We ended up having to pay for two new one way tickets just to get home.



MIAMI AIRPORT customer review :  20 May 2013 by B Lakin    (UK)

Rating : 6/10

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Recommended

Flew into and out of Miami to Cancun (American Airlines). Having used Miami several times in the past, I was pleasantly surprised although arriving at 2pm in the middle of the week may have helped. Through immigration in 35mins (I timed it!) with a friendly and communicative agent. Customs done in just a few minutes. Several gripes though - I find the signage for shuttles etc is poor and security is very variable with security staff 'barking' instructions.



MIAMI AIRPORT customer review :  20 May 2013 by A Coe    (UK)

Rating : 0/10

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Recommended

I regret having to say that this airport is a disgrace to the image of the US and is laughing stock. It has always been bad but now ranks lower than any so called 'developing countries' airports I have experienced. Totally dysfunctional in its operation as an airport compounded by rude and arrogant staff (generally). Allow at least 4 hours to clear immigration and customs or you will miss your connecting flight. Every agent and colleague I know is now routing via anywhere but the US as the issues of delay are not unique to Miami, although that is where they are worst.



MIAMI AIRPORT customer review :  16 May 2013 by M Mello    (USA)

Rating : 3/10

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Recommended

I had to wait over 2 hours to get through the whole process. The worst thing is that even if I am an American Citizen I was taken to a crowded room full of chairs and people packed like sardines. All they say is that you have to wait. Then an officer took me to retrieve my bag and inspect it. That's it! You can go now. With no explanation. For my particular experience, it is not only the budget cuts affecting this. I truly have reasons to believe that these officers are making the problems worst by delaying everybody they can. They are therefore too worried about their overtime pays and travelers needs to suffer by waiting for hours and missing connections. Officers never greet you, they are rude, non polite and have complete disregard if you are tired from your trip. National and Foreign visitors into Florida should be treated with all the respect possible. What kind of image are they selling about Florida out there?



MIAMI AIRPORT customer review :  7 May 2013 by R Anderson    (UK)

Rating : 8/10

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Recommended

I travelled through Miami airport on 13th April on the way to San Jose, Costa Rica and back through Miami on 24th April travelling to New York. I had read the reviews and to be quite honest was dreading travelling through this airport! My worries turned out to be completely unfounded as I found Miami airport to be relatively stress free. It only took 1 hour in total to get through Passport Control, immigration and to pick up and recheck in my bags on the way out and 1.5 hours on the way back. To be on the safe side for busy days I'd advise leaving at least 3 hours, then you don't need to worry like I did but I must stress that I found Miami Airport to be absolutely fine to transfer through and even though I only had 2.5 hours between connections, I was at my gate at least 1 hour before my flight.



MIAMI AIRPORT customer review :  6 May 2013 by J P Reynolds    (USA)

Rating : 0/10

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Recommended

Brutal night in lines last night (4 May 2013) in MIA. More than 3 hours to get from the airplane through Customs. Numerous flights were missed so the airlines routed everyone back outside to the ticketing counters to rebook. That line was another 4 hours and when I left it still stretched nearly the entire length of Terminal D North. I didn't find anyone to be super rude, but completely uninformed. The airline never had reps at any stage in the process to communicate what was going on nor to take the lead and organize customers. One ticket agent tried to blame the whole thing on sequestration, which didn't fly with anyone. If the airlines know that it is taking MIA Customs 3 to 4 hours to process people entering Miami, I recommend that they make some serious adjustments to the connection times they offer forsaking connecting flights. If this is the new normal for MIA, then the airlines need to get with the program or find a solution (unless of course they like constantly losing money in the form of hotel, taxi, and meal vouchers for stranded customers at MIA. My airline this trip was American.



MIAMI AIRPORT customer review :  6 May 2013 by J Roberts    (UK)

Rating : 1/10

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Recommended

Long way to passport control after disembarking. Seemed like the staff were on a go slow and protesting about staff cuts, it took over 90 minutes to get through passport control. Many people had connecting flights that they missed, Miami airport staff did not care at all. In all my travels, I have never experienced such rude and arrogant staff. Training in customer service is most definitely required.



MIAMI AIRPORT customer review :  26 April 2013 by Winfried van de Laar    (Netherlands)

Rating : 2/10

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Recommended

Queuing at immigration for more than 2.5 hours, as a result misted my connecting flight to Curacao and had to stay in a nearby hotel delaying our holidays. I can not understand that they question everybody for 5 minutes per person when there is such a queue. Avoid Miami.



MIAMI AIRPORT customer review :  19 April 2013 by J Griffiths    (Hong Kong)

Rating : 0/10

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Recommended

One of my worst airport experiences ever. I had almost three hours to make a connection and could not because it took me 2.5 hours to clear immigration. Long lines, rude staff and completely senseless. If you are making airport tax paying passengers wait that long, you are clearly not providing a good service. Hundreds of people were missing their connections. Once it was evident that I had missed my connection staff were extremely rude, unhelpful and unfriendly in directing me where to go in order to rebook my flight. Overall a horrible experience. Avoid Miami at all costs. It is the most dysfunctional airport I have ever been to - and this includes many airports in developing countries.



MIAMI AIRPORT customer review :  17 April 2013 by C Fitton    (UK)

Rating : 1/10

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Recommended

Don't go through Miami if you can help it - what a nightmare! Arrived from UK tired, as you do and was met by a queue to get into the immigration. It took 2 hours 45 minutes to get there and the officer was extremely curt and to be honest, rude. We had to ring ahead to our hotel in Orlando to say we'd be late and eventually arrived at 2.30am. If you have to do it, beware, make sure you visit the toilet beforehand and also make sure you have water to drink and a shooting stick to sit on between shuffles would be handy. I will never fly into Miami again.



MIAMI AIRPORT customer review :  5 April 2013 by W Haag    (Netherlands)

Rating : 0/10

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Recommended

I arrived at Miami airport in March 2013 with BA from LHR only to check through to an AA flight to LPB. Immigration into the USA, even for transit passengers, is mandatory. The queue was immense, so it took me 1.5 hours to get through. On my way back to LHR coming from LIM, I was tormented by US Immigration, as apparently my fingerprints didn’t match with the ones they took 3 weeks before. They brought me to a waiting room which was chock-full of people, mainly from Latin-American countries, but also from Australia, Canada, and EU countries. There were children and disabled people waiting here for hours. It was not allowed to stretch one’s legs or to use a mobile phone. There was only one restroom for men and one for women, one water tap with drinkable water, but no cups. I was kept hold more than 2.5 hours, before an Immigration officer called my name and escorted me to the exit, returning my passport and customs form, with the obligatory stamps in and on it, but without any explanation or apologies. I was lucky to get my connecting flight, but many other people didn’t and US Immigration doesn’t feel responsible for this. If they don’t like your face, they subject you to an interrogation, no matter how long it takes, no matter what future consequences it will have for you, because in their eyes you’re a suspect, and they treat you as a potential terrorist. My lessons learned: Never ever use US airports as transit airports, try to avoid them, even if your journey will take longer or is more expensive.



MIAMI AIRPORT customer review :  5 April 2013 by J Reilly    (UK)

Rating : 0/10

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Recommended

Myself and my partner travelled from Liberia Costa Rica to MIA airport on Saturday 16th March 2013 on flight AA 2132. We had booked a flight allowing us some 2.5 hours to navigate the complexities of MIA processing systems and get to our flight on time. According to all documentation this is some 1.5 hours more than the minimum required. MIA were in a state of “reduced staff due to budget cuts” according to the signage. We were held prior to immigration and passport control for a term that combined with the queues at immigration resulted in missing the return flight to the UK. AA informed us that the airport was 100% at fault. AA informed us there was no options available to us to return to the UK that evening and for the next 2 days due to flights being fully booked. Only option given to us was a flight to JFK – arriving at 12.15 am on Sunday 17th – then a 9.30am flight to the UK in the morning. The only option we had was to stay on the JFK airport floor for the duration, or until an airport lounge opened at 7.30 am. We are 47 and 50 years old, not some teenagers who would perhaps not find this rather more an adventure. This whole fiasco was directly attributable to MIA international airport and its staff for their delays in missing our scheduled flight.



MIAMI AIRPORT customer review :  22 March 2013 by Stephen Scarman    (Spain)

Rating : 0/10

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Recommended

There was no queue at immigration, and the officer just grunted (without any welcome at all). 'How long are you here' and 'What's the purpose of your visit' were the only words he said, then after the obligatory fingerprint and camera shouted next to the person in the queue, so I assumed it was time to go. The worst part was the Customs man who checked our declaration who when we both (we are a couple travelling together) approached him shouted and reprimanded me that we should see him individually. I told him we approached him together because we are traveling together and that the items in our suitcases were intermingled. He too asked us how long we are staying and the why we are here. Manners would not go amiss.



MIAMI AIRPORT customer review :  22 March 2013 by Kevin Tunnicliffe    (UK)

Rating : 7/10

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Recommended

Only exiting this trip thank goodness as immigration here the last two times was a nightmare. Security very quick and smooth today and access to the shared BA, American lounge close by. Before checking in we noticed two men fighting in one of the entrances. I reported this to a group of five police officers who asked if they were shouting! The cops did nothing. What a great image this gives to people using the airport.



MIAMI AIRPORT customer review :  21 March 2013 by Felipe Martinez    (Mexico)

Rating : 8/10

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Recommended

I had to use this airport last Saturday. Immigration control was a nightmare. Together with the TSA control it took me more than 3 hours to go through the whole thing and as a consequence I lost my flight so I had to spend the night in a nearby hotel. Something needs to be done. I have to use this airport 4 times a month minimum.



MIAMI AIRPORT customer review :  19 March 2013 by C Smith    (UK)

Rating : 4/10

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Recommended

Passport control was an absolute nightmare. We seemed to be lucky in getting through in 2.5 hours. Apparently some people were queuing for 4 hours. I overheard there were 3000 waiting to be processed. Friends went for the "priority queue" but this was no quicker. They felt the Border staff were working to rule due to the recent cuts. The agent I had however was very polite and quick.



MIAMI AIRPORT customer review :  19 March 2013 by E Goffee    (UK)

Rating : 0/10

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Recommended

This is the worst airport I have ever been to. Almost 3 hours in immigration for a connecting flight which I made by 1 minute while my bags - which you have to collect and re-check in - did not, no thanks to anyone employed at this disgrace of an airport (although fair play to the AA staff who did their best to get our bags and us on the flight). Rude, unhelpful terminal staff who just grunted at people and made jokes about how slow everything was. Announcements telling you not to abandon your bags so clearly a regular problem. No idea what the terminal was like as I was to busy running through it. I will never fly to or through this airport again and suggest you don't either.



MIAMI AIRPORT customer review :  19 March 2013 by I Gifford    (UK)

Rating : 0/10

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Recommended

We travelled through MIA on 6th March on route to Jamaica, the distance to walk from plane to immigration was unbelievable. Then the queue for immigration was incredible. It took 1 hr 15 mins to clear immigration. However, the experience on the return was nothing short of terrifying with disorganised queues that stretched back to arrival concourses. We had 3 hrs 15 mins between flights and only just made it. They were having to hand out water, people were getting distressed. It was put down to budget cuts but as far as I am aware airline passengers pay taxes and there are airline charges - so it is not on. On a lower point on the scale, if this is reflected across US entry point, people will stop travelling to or via the US. I have been travelling for 40 years and fly around 20 times a year and this was my worst experience at an airport.



MIAMI AIRPORT customer review :  5 March 2013 by C Kerby    (UK)

Rating : 3/10

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Recommended

Flying to Bogota from Heathrow, I was extremely impressed by the outbound transit process. We were greeted shortly after arrival, guided to passport control and on to the next departure lounge. Our cases were put on to the next flight without us having to do anything at Miami. Although we only had 1.5 hours to make the connection, we ended up relaxing for nearly an hour before the next flight. Consequently, I was not concerned that we only had 2 hours on the way back. How wrong I was! It was a complete shambles. No one helped us. We had to queue in very long lines, both for passport control and customs. None of the staff were interested that we had very little time to make our connection. We had to collect our cases and take them to the next flight. We caught the flight with 5 minutes to spare. Others missed it. It was like a different country, let alone airport. In fact the transit I experienced in Minsk, Belarus last year was a far better experience than this. To be fair to Minsk, they did a pretty good job. If I do the trip again, I'll probably go via, Madrid or Paris or Frankfurt.



MIAMI AIRPORT customer review :  26 February 2013 by C Harper    (UK)

Rating : 3/10

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Recommended

Avoid this airport, only good thing was the staff. Queuing at security and immigration unbelievable, arrived on a BA flight in mid-afternoon, counted over ten gates at immigration closed, our travel agent advised us to allow 4+ hours for a change, it was only just enough. All staff were polite.



MIAMI AIRPORT customer review :  13 February 2013 by William Wambolt    (USA)

Rating : 0/10

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Recommended

I took a trip to Miami just before thanksgiving. Being moderately disabled, I do not use a wheelchair, this place is a nightmare. You have to go extremely far to get to baggage claim then go all the way back to your gate to get a shuttle to the rental car area. I had to stop several times to deal with the pain from traveling this far on foot! I can't fathom a major airport being that unorganized.



MIAMI AIRPORT customer review :  2 February 2013 by C Clark    (UK)

Rating : 0/10

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Recommended

Hopeless! Especially frustrating for transit passengers - you have to clear immigration and customs then queue yet again to pass security for you connecting flight. Final insult: our 3 bottles of wine purchased at Heathrow, officially packaged and sealed by the duty free shop as required for security were confiscated. Never again!



MIAMI AIRPORT customer review :  28 January 2013 by R Woodhead    (UK)

Rating : 0/10

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Recommended

Arrival - marathon trek to passport control then wait in line for 2 hours - approx half the booths manned. Immigration officer very polite and friendly when it was eventually our turn. Departure - satisfactory.



MIAMI AIRPORT customer review :  14 January 2013 by T Tin    (Singapore)

Rating : 9/10

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Recommended

I flew through Miami airport and was expecting the worst after being horrified by the reviews here. I was even fearful that the 4 hrs between my flights would not be enough! However, my experience was superb. I flew into Miami from an international destination mid afternoon and was pleasantly surprised with a wait of some 20 minutes at the immigration line - and this taking into account I was unfortunate because the immigration officer took a short break after dealing with the passenger just ahead of me. He even apologised when he returned! There were long lines at the exit from the baggage claim area but officials quickly stepped in to redirect passengers to another line. I needed to clear security to transfer to a domestic flight, but the lines moved briskly and I was waiting for my next flight within an hour of getting off the international flight. Much less painful than I had expected. One drawback is the lack of seats at the gates. Quite a few of the passengers could not find a place to sit while waiting for the gate to open.



MIAMI AIRPORT customer review :  3 December 2012 by Phil Carey    (UK)

Rating : 7/10

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Recommended

Just to balance the record a little, I had two problem-free journeys through MIA last month. Arriving on Thanksgiving Day from Heathrow with Virgin, I expected a long wait at immigration (lower staffing because of the US holiday, but international arrivals as normal), in fact, all was fine - just a 10-minute wait (even after being one of the last to get off the aircraft) and courteous treatment by the officer. The return journey a week later was satisfactory as well, there is some impressive new investment in the combined car rental facility and connecting shuttle train. Overall a far better experience than I had feared.



MIAMI AIRPORT customer review :  28 November 2012 by Scott Walker    (UK)

Rating : 0/10

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Recommended

My wife and I travelled through Miami airport from London Gatwick and then on to Cancun Mexico. I was absolutely appalled at the way we were spoken to and treated in this airport. Staff and employees are a disgrace to the good name of Americans. I understand they have an important job to do but I have never met such ignorant human beings. You can't do anything but agree with them and nod your head and be civil to them. I will be mailing the airport to lodge my complaint but like everything else I know it will fall on deaf ears.



MIAMI AIRPORT customer review :  22 November 2012 by Steve England    (UK)

Rating : 0/10

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Recommended

Flew into MIA today from Las Vegas. I'd previously sworn never to use this airport again after a nightmare transfer a few years ago. However, I wanted to see the city and thought maybe it wouldn't be so bad if I was actually leaving the airport rather than just transferring. More so as it was a domestic flight, so no immigration. WRONG!! The airport is poorly signed, it is an incredibly long hike to baggage reclaim and by the time I got to the correct belt, the carousel had stopped. On asking what had happened to the remaining baggage, including mine, a rude young lady merely said that it would be on the adjoining belt. I told her that I'd checked and the signs did not indicate the arriving flight from Las Vegas, she told me to go to the baggage service desk, which I had to find by myself. The staff there said that I should just go to my hotel and they would deliver my missing suitcase there. Not trusting MIA staff to do this, I said I'd wait at the desk until they found it, which they did surprisingly quickly. Two other passengers on my flight were at the desk with the same problem. The airport is poorly laid out, long, long walks past the gates to baggage reclaim, rude, uncaring staff and generally a total dump. The differences between MIA and McCarran Airport (Las Vegas) are stark, McCarran being a very pleasant experience in contrast. MIA is by a mile the worst airport I've been to (and I've been to scores around the world). If you want to visit Miami, try flying into Fort Lauderdale (not far from Miami). Just avoid Miami airport like the plague!



MIAMI AIRPORT customer review :  19 November 2012 by S Menon    (UK)

Rating : 0/10

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Recommended

As a seasoned traveller in EM and developed countries, I can safely say this has been the worst airport experience of my life. On transit from Bogota to London with an AA to BA connection. Long walk to immigration, 2 hours in an interminable line, luggage arrives 3 hours late, with no one from the airlines around for miles to help customers distraught as they were missing their flights. Not even an announcement to say the bags were delayed. No one from BA to receive our bags as the signage pointed I'm the opposite direction, and no one generally to help transit passages at all. After running back and forth in different directions we finally made it to our flight. Some gall to call itself an international airport, with the complete lack of resources, care, basic customer etiquette and signage. Worst airport in the world.



MIAMI AIRPORT customer review :  12 November 2012 by J Wright    (UK)

Rating : 0/10

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Recommended

Flew LHR to MIA with British Airways on 1st Nov 2012. Flight arrived on time and after a long walk to the immigration hall the fun and games really began. We started queuing for passport control in the non-US citizen line about 9pm. There were so many people ahead of us and so few immigration staff that it took 1.5 hrs to be seen by an immigration officer. While I was waiting in the public area of the arrivals hall, I witnessed other people who had also been detained for intrusive / abusive questioning. The attitude of US border officials is nothing short of disgusting. While we had a pleasant stay in Miami, we will never go back to the USA and risk experiencing this type of treatment again. A terrible ordeal and their whole attitude seems to be that you are a threat and are guilty until proven innocent and that they are doing you a special favour by letting you in to spend money and have a holiday in their country.



MIAMI AIRPORT customer review :  12 November 2012 by H Burt    (France)

Rating : 0/10

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Recommended

I will never again fly to MIA : coming from London with a connecting flight I had to stand 2 hours for immigration then 1/2 hour for custom and then walk for miles to drop my luggage. The worst airport in the US for sure! Never again.



MIAMI AIRPORT customer review :  7 November 2012 by L Blum    (USA)

Rating : 0/10

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Recommended

My mother had a short domestic flight today with American Airlines. She arrived at the airport 2 hours ahead of time. She was advised that customers should arrive at MIA at least 4 hours ahead of their flight (at minimum, 3). That's ludicrous. That's a sign that there's something wrong with your airport! When you arrive at MIA, you have to walk several miles to get to the baggage carousel. It's a mess.



MIAMI AIRPORT customer review :  28 October 2012 by Henrik Sorensen    (Denmark)

Rating : 9/10

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Recommended

It's not all negative with MIA. Landed with BA late July and got baggage and through immigration and custom in 1 hour. Left the car rental centre after another half hour and on the road after 1.5 hour from landing - not so bad.



MIAMI AIRPORT customer review :  26 October 2012 by G Lampe    (Aruba)

Rating : 0/10

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Recommended

In my opinion the worst airport in the US. TSA staff very rude and uncivilised. Staff also rude and unhelpful. Signs were badly placed so easy to get lost. I try to avoid to go to Miami international. I prefer to fly to Ft. Lauderdale Int'l.



MIAMI AIRPORT customer review :  16 October 2012 by Harold Bush-Howard    (UK)

Rating : 2/10

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Recommended

The most awful airport I have ever used. Miami Intl makes transiting in Frankfurt a marvellous experience. We had almost 3 hours for our connecting flight but made it to our connecting BA flight to London only because we were travelling First and BA kept our seats. Staff at Miami appear to be trained to be rude and unhelpful to passengers. We asked a female staff if we could go in front of the massive queue as we were just about to miss our flight and she said if we miss our flight we just miss it. After immigration one has to endure the other queue to get through customs, which is another awful experience. There were more than 1000 arriving passengers and only two members of staff dealing with the queue. We waited an eternity for our bags at carrousel 8 where it was announced they will be delivered. However, they were delivered at 6 and we were not told of the changes. Staff just do not care about passengers. No one helps and they seem to see all visitors as a security threat rather than passengers who pay money to use this airport. Avoid this if you can.



MIAMI AIRPORT customer review :  20 September 2012 by Sam Hussein    (UK)

Rating : 2/10

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Recommended

The airport is not a suitable gateway. It's not fit for it's purpose. Walkways to gates are long and if you have luggage that is not wheeled, you are left alone to carry it yourself. The little carts cost $5. Toilets are plentiful but the cleanliness is atrocious. The immigration queues take forever. This is not a good introduction. I had to queue again to rebook as my incoming flight was delayed by AA. The queue to reach the attendant took over 1 and half hours. It was a mad rush to my connecting flight. Everyone has to clear immigration and customs, even if you are just transiting. To their credit though people were polite and friendly when you do eventually reach them. Better transit in Europe or Brazil for me sorry AA.



MIAMI AIRPORT customer review :  17 September 2012 by Douglas How    (UK)

Rating : 3/10

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Recommended

Within the last week I and two travelling companions have flown from London Heathrow to Lima, Peru, via Miami. It has confirmed that I will never fly to the USA again, even in transit. And this is not because of the affect of all the additional security measures etc. that the USA have introduced. Miami Airport is too spread out. Very long walks to departure gates. It's too much in need of and upgrade. A bit like Heathrow 10 years ago. So don't have a go at Heathrow now. As for immigrations. Even when in transit it took us over two hours to get through. The staff managing the queues were the picture of helpfulness, but by the time you met the immigration staff themselves you might as well have dealt with a machine. Clearly displaying signs of utter boredom. What sort of advertisement for a country is that? Sorry USA must try harder, because I'm not coming back.



MIAMI AIRPORT customer review :  5 September 2012 by D Tilley    (UK)

Rating : 1/10

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Recommended

This is by far the worst airport in the US that we have travelled to and we have used many. After a 30 minute walk from the gate you are greeted by a snaking line which moves at snails pace. It is only when you get to the front of the line that you realise you are sent to another line in front of each immigration desk. Immigration officers seem to spend more time complaining to each other than dealing with passengers. The airport staff who direct you to the desks no doubt try their best, but admit defeat by stating that the immigration officers are in charge and what they say goes. The unfriendly, surly attitude of the immigration staff after having queued for up to 90 minutes does nothing to welcome you to the USA. In future we will fly to anywhere else in the US and transfer to Miami if we need to go there. Added to the immigration problems we then had a 75 minute queue to get a pre-ordered Alamo car from the car rental centre.



MIAMI AIRPORT customer review :  5 September 2012 by Sam Sharr    (USA)

Rating : 1/10

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Recommended

MIA has got to be one the of the worst airport in the US. By all means, avoid travelling through it of you are arriving from abroad. If you don't, you will encounter USA's rudest and most unhelpful staff including security and immigration officers. I live in Miami and I travel abroad several times a year for my job, staff here never fail to demonstrate their ignorance and lack of interest in helping (let alone welcoming) traveler to thus beautiful country. This is astonishing to me considering this is the first gateway to the US for many of the 1st time tourists. On a normal busy day, expect delays upwards of 3 hours. During which time, take notice of the number of officers who are standing around doing nothing when they can be helping distraught old ladies or families with crying children. I have never seen such lack of compassion! MIA, where is your airport manager? How can this happen in 2012?



MIAMI AIRPORT customer review :  4 September 2012 by C Gale    (UK)

Rating : 1/10

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Recommended

The queues for immigration (after 3/4 mile walk) were unbelievable. The immigration staff were reasonable but security staff are so rude they need serious customer relations training. Shouting commands 'out', 'here' 'you'. Absolutely incredible the most unfriendly airport ever with the most ignorant staff.



MIAMI AIRPORT customer review :  22 August 2012 by E Ward    (USA)

Rating : 1/10

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Recommended

Crowded, noisy, and poor signage. This airport needs new management and a serious overhaul. Customs is too small for the number of flights arriving, so the lines are huge. Baggage pickup after customs is extremely dense, with not enough space between the carousels to accommodate a normal number of passengers. Baggage handlers will take baggage off the carousels and stack them behind the carousels - but there are no signs to give you a hint that they're intercepting and hiding your bags! After baggage pickup, customs once again had no room to accommodate te lines, so these backed up into baggage pickup. The exit area has poor signage and again, way too small for the number of flights. We had to call the hotel to find where the shuttles stop - there were no signs inside or out. And both escalators to that level were broken, so we had to run up the stairs with heavy bags to catch the shuttle.



MIAMI AIRPORT customer review :  1 August 2012 by H Shah    (UK)

Rating : 1/10

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Recommended

We were unfortunate enough to have to transit through this airport on 15th July 2012. The problems started when we were instructed by an extremely rude airport official to form two lines (left hand side for US citizens and right hand side for everyone else). However, on entering the immigration area all the US citizen booths were on the right and everyone else on the left, causing chaos and confusion. We waited over an hour in a line which did not seem to move . At this point we were thinking that a 3 hour transit would not be sufficient. Worrying that we may miss our transit into Lima, my wife asked the same rude official if there was a separate line for transit passengers. Once again he was rude and unhelpful and said we should wait in the same line or find one that was shorter as there wasn't a separate line! After waiting another half an hour, we found a helpful lady who directed us towards a transit booth. We just about made our flight no thanks to the serious lack of organisation and awful customer service we had received! This airport is a total joke.



MIAMI AIRPORT customer review :  23 July 2012 by T Patrick    (Hong Kong)

Rating : 3/10

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Recommended

Very long line at immigration on return. 70 minutes. Lots of staff standing around and chatting. Baggage area very dated and bags always lined up as you have been so long in line. By comparison, Fort Lauderdale is much easier to navigate.



MIAMI AIRPORT customer review :  27 June 2012 by Roland Rodriguez    (USA)

Rating : 2/10

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Recommended

Came into Miami International on an American Airlines flight in Concourse 'D'. Long walk with intermittent moving sidewalks to Passport Control. Finally got to a small room with four open stations and no working air conditioning. Next onto baggage pick-up and Customs. It seemed like we had entered the third world. The carousels were clumped together right next to the Customs lines going out of the hall. Both groups of people and their luggage morphed together into an unmoving mess. Minimal signage following yellow footprints to bag recheck where we came to another bottleneck with no organization. All in all a 1.25 hour process to get out of the mess.



MIAMI AIRPORT customer review :  11 June 2012 by M Voke    (UK)

Rating : 2/10

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Recommended

What a nightmare, arrived 26/5/12 and waited 2 hours to get through immigration. This is my third visit here and never has it been a pleasant experience. Staff are ignorant rude and seem to delight in making you wait as long as possible. People keep shuffling across queues and pushing in there is no order here at all. I know this was a holiday weekend but even so. Asked an AA staff representative if I could have a Customs form he refused as I was not flying AA, although I was the next morning. This is such a shame as Miami once you get past immigration on this holiday turned out to be a really nice place with very friendly people. Shame the airport lets it down.



MIAMI AIRPORT customer review :  11 May 2012 by Tilo Weger    (USA)

Rating : 4/10

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Recommended

With the opening of the new car rental facility the connecting train stops only at the first concourse and if your airline leaves from concourse J you have to walk all the way - it is very hard to drag your hand luggage on the filthy and soft carpet. Only very few areas have stone flooring. Proper signage to for the various airlines and to check-in areas is basically non existent. Security check points are a mess. Passengers are being pushed by TSA staff to hurry up to put their belongings through the x-ray while there is hardly enough space that you can sort your belongings into the plastic containers. That is not what I would consider as a decent passenger service. How about one single jetway for a 747? Especially on disembarking this takes forever. International arrival on a third floor with only 4 elevators to go down (and missing signs) but 200 passengers with baggage trolleys? No other airport has such a deficiency.



MIAMI AIRPORT customer review :  30 April 2012 by David Hunter    (USA)

Rating : 1/10

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Recommended

This has to be the worst airport in the country. Poor sign-age, huge distances to gates, and horrendous passport control make this a nightmare airport. There are supposed to be designated lanes for US passport holders but there are people of all nationalities in these lanes getting fingerprinted photographed etc; it takes ages which after a long flight is too much.



MIAMI AIRPORT customer review :  26 April 2012 by Paul Boling    (USA)

Rating : 1/10

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Recommended

My wife and I flew Saint Lucia to Miami. It took nearly 2 hours to clear immigration and customs. Thank goodness we had 3 hours between flights or we would not have made our connection. No crowd control, no information, no courtesy, no help. We will henceforth avoid Miami and American Airlines for all of our travel, the pain is just not worth it.



MIAMI AIRPORT customer review :  24 April 2012 by Michael Wiggins    (USA)

Rating : 6/10

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Recommended

BOS-MIA-GGT-MIA-BOS. The trip to Georgetown, Bahamas on American Airlines was satisfactory and uneventful. Changing planes at the American Airlines terminal in Miami, while not bad, had one curiosity that I do not understand. It turns out that the terminal, has a small train service that can whisk you from one side to the other in less than 5 minutes. There was no signage in the terminal indicating that this convenience even existed. When I finally asked for help, I found out about the train and where to catch it. Terminal 3 at Heathrow has much better signage for its labyrinths. On the return, it took us an hour to get through Customs, get our luggage and check-in to TSA security. While waiting for our aircraft to arrive, 3 hours late, we noticed that the airport restaurants, coffee shops, etc. started to close down at 9 pm! By 10 pm there was nothing available. I would rather go through Toronto to return to Boston, and go through customs twice rather than go through this awful experience in Miami again.



MIAMI AIRPORT customer review :  17 April 2012 by Ian French    (UK)

Rating : 2/10

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Recommended

American Airlines from Heathrow to Miami to get a connecting flight to Orlando. Arrived ahead of time, had 2hrs 40 mins to get through immigration, reclaim bags and check-in for connecting flight. It was nowhere near enough time for this airport, we were in the immigration queue for 2.5 hrs so missed connecting flight. Put on standby for next two with no luck, so had to spend night at airport and got flight in the morning. Leave enough time between flights at least 4/5 hours.



MIAMI AIRPORT customer review :  12 April 2012 by Jim Defargo    (Switzerland)

Rating : 2/10

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Recommended

Arrived from an international flight. Unfriendly staff stopped us right outside of the gate and took us on a hike around the airport to an immigration booth where only one counter was manned. Luggage claim is a joke and chaos, all the luggage of passengers delayed by this horrible immigration system, is taken off the luggage belt and put disordered in the luggage claim area. Avoid if possible.



MIAMI AIRPORT customer review :  11 April 2012 by Richard Hodges    (UK)

Rating : 5/10

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Recommended

You have to get used to security and passport controls and queues: relax, smile and we now get folks smiling back and the process seamless painful. When you get to immigration, stand in a queue as close as possible to the US National queues - you'll get called over when US passengers have got through. The Terminal itself is the usual American 'nothing special' airport - fast food outlets, a few book/gift and duty free outlets. The good news is that Car Rental Desks and cars have been centralised - in one circular courtyard in one building connected to the main Terminals by a short Transit Train ride - no more Car Rental Bus.



MIAMI AIRPORT customer review :  19 March 2012 by Christopher Beck    (USA)

Rating : 3/10

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Recommended

Arrived at MIA from MVD at 5.00am. The walk from the gate to the AirTrain was endless. Lines at immigration were fairly long. After Immigration and customs, it was another hike to security for domestic flights. More long and chaotic lines. Then another half mile to my gate. The difference between MIA and MVD was like night and day-MVD being much more civilized and pleasant.



MIAMI AIRPORT customer review :  21 February 2012 by Andrew Robinson    (UK)

Rating : 6/10

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Recommended

We had a reasonably civilized experience, albeit painfully slow. Crowd control wasn't too bad, officials directed passengers to the shortest lines and spoke English. They haven't learned to smile yet or say please, but neither were they rude or overly aggressive. We were in transit from London to Nicaragua and our bags went straight through. On the return our experience was even better. The Immigration Officer was charming. The only negative was that our bags couldn't go straight through so we had to reclaim them, they'd been removed from the carousel and were stood next to it. Maybe somebody's been taking note of all the adverse reports and action has finally been taken.



MIAMI AIRPORT customer review :  1 February 2012 by Nick Serpell    (UK)

Rating : 3/10

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Recommended

Miami airport has refined the usual misery of entering the United States into a fine art. We arrived on a Virgin flight from Heathrow and found ourselves wandering down endless corridors to immigration. Here we queued for nearly an hour. Immigration staff were surly and, in one case, downright rude. What made this worse is that we were transiting through to Grand Cayman but Miami airport has no facilities for transit passengers. Luckily we had 3 hours before our flight out, goodness knows how anyone would manage with any less time between flights. The building itself has obviously been designed by someone who builds mazes for a living. Security staff who checked us through to the gate for the flight to Cayman were equally abrupt and unhelpful. We went and got a drink at the bar near the departure gate to find the tables piled high with dirty glasses and food packaging Does someone have responsibility for managing this shambles or are staff encouraged to treat passengers as an inconvenience.



MIAMI AIRPORT customer review :  20 January 2012 by T Atmore    (UK)

Rating : 3/10

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Recommended

Miami International Airport does not cater for international passengers. We would have expected more from such a major hub. Breezed through security but there are Very limited facilities for passengers. Not a terrific experience, but a means to an end.



MIAMI AIRPORT customer review :  11 January 2012 by George Rickerson    (USA)

Rating : 2/10

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Recommended

My wife and I flew Montego Bay to Miami. American Airlines in its wisdom dumped nearly 3,000 passengers from international flights into Immigration at Miami airport at the same time as our plane landed. It took nearly 4 hours to clear immigration and customs, by which time all connecting flights were long gone. No crowd control, no information, no courtesy, no help. We will henceforth avoid Miami and American Airlines for all of our travel, the pain is just not worth it.



MIAMI AIRPORT customer review :  11 January 2012 by A Wilson    (Grand Cayman)

Rating : 2/10

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Recommended

Worst airport experience I've had, arrived at 6.30pm and it took 3 hours to get through immigration! No staff to sort lines or help passengers and with people fainting, arguing, queue jumping etc was just chaos. On to baggage reclaim to find more chaos, bags all over the floor, most not even near their corresponding carousel and staff completely unhelpful. After that only one exit through customs so this took another hour - four hours in total so I pity anyone with a connection. Staff unhelpful, rude and most would not even speak to you in English.



MIAMI AIRPORT customer review :  10 January 2012 by D McCormick    (USA)

Rating : 3/10

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Recommended

Don't even think about flying American to/from the Miami airport to the Caribbean or Mexico during the holidays! We arrived back from Barbados today and had to wait over 2 hours to get through customs. We missed our connecting flight and were told to wait in American's re-booking line that only had one person trying to handle hundreds of unhappy customers. No one was courteous or helpful. Poor planning on everyone's part, including ours! We will never do this again! We will go through JFK or a Texas airport (really any, but Miami).



MIAMI AIRPORT customer review :  9 January 2012 by J Sullivan    (India)

Rating : 8/10

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Recommended

Generally a smooth running airport. However, the air conditioning is extremely cold, rude staff, inefficient lift systems are a pain with normally only one small lift working at a time. For non-US citizens it can be a bit of a harassing experience due to the long lines. Good culinary experiences here.



MIAMI AIRPORT customer review :  3 January 2012 by P Campbell    (USA)

Rating : 2/10

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Recommended

This airport is a disgrace. We arrived Monday evening from Jamaica, I had wondered why American Air built an overnight stay into the schedule. It took 2 hours to get through passport control. Organization was non- existent. The lines for residents were slower than the lines for non-residents. How can it take longer to process a legal resident than someone entering on a visa? With the exception of the American Airlines own personnel and the bartender, every single employee was rude. Curbside check-in was a joke. My husband and I were waiting to check-in and two baggage handlers walked past us to help people who had just pulled up and were unloading their vehicles. When we and other people in front of us complained, we were told "there is no line, you just have to grab one of us. " The food choices are limited and expensive. Avoid this airport at all costs!



MIAMI AIRPORT customer review :  6 December 2011 by M Haugh    (UK)

Rating : 1/10

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Recommended

I am a US citizen but had a 90 min wait to go through immigration. Our line had a faulty computer but we weren't allowed to move to another agent for 30 mins. Why can't their be a common line for all agents - the room gets so overcrowded as to be dangerous. Fortunately we didn't have a connection or anyone waiting for us but surely things could be improved!



MIAMI AIRPORT customer review :  14 November 2011 by J Smithson    (USA)

Rating : 1/10

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Recommended

I go through US Immigration at multiple airports 15-20 times per year, and I simply dread Miami. The rudest, most chaotic immigration experience - even in the US Citizen line, you can wait 2-3 hrs - and it is the only place you might have to wait 20-30 minutes once through immigration just to clear customs even if nothing to declare. Everyone seems to be brusque, many difficult to understand yet bark at you nonetheless.



MIAMI AIRPORT customer review :  29 October 2011 by K Taylor    (UK)

Rating : 2/10

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Facilities

Recommended

Miami airport has seemingly had a few upgrades over the last few years but somehow the efficiency of immigration is left trawling behind. I recently had to queue for 2 hours from a Heathrow BA flight yet a friend also arriving at Miami on a Delta flight from Heathrow landed 10 minutes after me and got through immigration in 15 minutes. If one immigration port is overcrowded whilst another is empty why cant they bus passengers and luggage to the quieter port. My daughter travelling alone a week ago had to catch a connecting flight 3 hours after landing, but endured a 2 hour wait to get through and was met with a rude response from airport personnel when she asked if she could get some assistance.



MIAMI AIRPORT customer review :  25 October 2011 by M Neave    (UK)

Rating : 2/10

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Recommended

International flight from London, luckily our plane arrived at MIA early at 2.15pm so queues at immigration were not too long and only took 40 mins. Went to pick up my bags to find the carousel with my flight number still showing but no bags on it, an airport employee said the bags have been taken off the carousel ready for the next flight, so the bags were strewn around with lots of frustrated passengers. After that is a mad scrum to get through a small cordoned off area to the customs hall, I can just imagine how bad things are later in the day. On the return flight I found the choice of bars and restaurants very limited and quite expensive.



MIAMI AIRPORT customer review :  22 September 2011 by D Jackson   (UK)

Customer Rating :  1/5

1 Star Rating   

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Staff were unbelievably rude. Immigration queues were so long the only thing you can do is laugh about it. I can honestly say that when we head back in that direction again I would rather fly elsewhere and drive.


MIAMI AIRPORT customer review :  15 September 2011 by Andy Davis   (UK)

Customer Rating :  1/5

1 Star Rating   

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A total disgrace. This airport, which is the gateway to South Florida for so many international travellers, is such a let-down and shows that airport management do not care about the passenger experience. I arrived with my family from the UK. I am used to the excessive immigration queues but still had to wait for over an hour. Then the customs process, which was bordering on the inhumane. Long-term closure of 50% of the exit routes mean too many passengers trying to exit through too few doors, with no organisation or staff presence. While waiting by a baggage carousel, a pet container appeared with a dog still in it. The container went round a couple of times but eventually overturned, until passengers intervened to take the box off. I saw a number of other suitcases being crushed and broken as they joined the carousel. At least I was given another hour to stand around and watch this. The facilities are poor too, and show arrogance and such lack of service that I could not believe it has not been shut down by authorities. I will try to avoid it in the future.



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