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Miami Airport Passenger Reviews and Miami Airport Traveller Reports



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MIAMI AIRPORT customer review :  14 September 2011 by G Cooper   (USA)

Customer Rating :  2/5

2 Star Rating   

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Arrived from Panama and needed to make a connecting flight to Atlanta. The lines for customs were long and slow. This was compounded by someone falling and hurting themselves on one of the escalators. They stopped all processing until they could clear the escalator. The injury was more severe so they had to direct everyone to a single elevator to take you to baggage claim. It just so happens that the second escalator was broken and no one was working to fix it. As the line to go to baggage claim grew larger, they decided to shut down processing for a second time. They eventually open the second escalator for people to walk down. With no crowd control, all the late people started pushing. When you are dumped into the baggage claim area there are no signs to direct you to customs. If you ask someone the response is a quick point towards the other side of the room. The worst part was being dumped outside the terminal and having to go through the security line again. Made it to our connecting flight after trying to decipher the poorly marked instructions to the gates.


MIAMI AIRPORT customer review :  8 September 2011 by J Barnes   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived from CDG for a connecting flight which was due to leave in 2 hrs 5 mins. Following sitting onboard for 45 mins, this had already been considerably reduced. This followed by a 20 mins run to the immigration and customs zone. Obviously being in direct competition with other flights, we were herded by one man into a queue to the immigration checkpoints which lasted the best part of 2 hrs. We reluctantly asked a member security personnel about the procedure for those that would be late for their connecting flight, only to be given a rude grunt in response. Other passengers resorted to rudely jumping the many lines for the immigration checkpoints. After the TSA staff had finally let us through, we found ourselves in yet another crowded hall for baggage. Not a single staff member again, and only by reading reviews here did I know that our bags would most likely be found in a giant heap on the floor. It took us far longer than it should have - almost no signage and 3 lifts for all of the passengers. Other passengers on our first flight who were let off first and therefore far closer to the front of the immigration queue also did not make their connection. No help, no directions and no service.


MIAMI AIRPORT customer review :  31 August 2011 by B Vaughan   (UK)

Customer Rating :  1/5

1 Star Rating   

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We arrived 20mins late from the UK and had to catch a connection, which we would have made in good time if it was not for the hellish customs hall for the entire airport. One lady seemed to be guiding people to a scrum that passed for a line. Made the connection but only after a shouting match with the lady who reluctantly put us in the express line. In other places the airport is stuffy and crawling with police dogs. Security and customs officers are rude and take no notice you. All in all, Miami is an airport to be avoided.


MIAMI AIRPORT customer review :  28 August 2011 by David Iles   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived from Heathrow and was faced with what looked like a complete free for all to pass through immigration. No queuing system as used at other US airports and staff appeared inept at managing the situation. The leadership team there need to take time to review the position and introduce effective control measures.


MIAMI AIRPORT customer review :  26 August 2011 by Gregory Epps   (Germany)

Customer Rating :  2/5

2 Star Rating   

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I agree with the last comments, we waited 20 mins for our bags only to find they'd been taken off the belt. On exit from customs, no signs whatsoever for car rental. Information desk had a line 6 deep. A nice airport blighted by a lack of common sense but easily rectifiable.


MIAMI AIRPORT customer review :  26 August 2011 by M Ferguson   (USA)

Customer Rating :  1/5

1 Star Rating   

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Connecting from Panama City to NYC required me to wait in a long unorganised customs line. Baggage claim room was claustrophobic, bags strewn everywhere. Baggage did not appear until 1 hr after landing. After another immigration check where I was questioned about travelling alone, and everything in my bag searched, connecting passengers were told to hand bags to one employee separating bags after asking where we were going. Announcements all in Spanish or English, needless to say my bag did not arrive on my flight in NYC and has still not been found.


MIAMI AIRPORT customer review :  26 August 2011 by L Murray   (Canada)

Customer Rating :  1/5

1 Star Rating   

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Flight arrived on time at 2.30 pm and I had a connecting flight in 2 hrs. I had to queue at customs with other international travelers, even though I was not staying in the USA. It's simply impossible to go through customs, get your bag, check it back in, go through security and find your gate all in the span of 1.5 hrs. Staff did not help locate my bag, they were unprofessional. Yes its clean and has everything but the queues are far to long and the staff rude.


MIAMI AIRPORT customer review :  13 July 2011 by K Brown   (USA)

Customer Rating :  1/5

1 Star Rating   

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After many experiences at MIA, my family and I have decided it is worth paying more to avoid it. Aside from long lines for check-in and security, the signage in the terminals is abysmal. We find that restaurants are not where signs say they are. We have also found that employees take luggage off of the belts and set in on the floor while passengers are standing at the belt waiting. We notice that people cut in line at MIA as if it were a sport. There is no signage indicating where to pick up the economy parking shuttle. When we found it, it was on a traffic island between busy lanes of traffic on the upper level, not on the same level as the rest of the shuttles! I'm not sure what the airport management does.


MIAMI AIRPORT customer review :  5 July 2011 by G Parka   (UK)

Customer Rating :  1/5

1 Star Rating   

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What a complete and utter nightmare. Having lived in Miami (but being from the UK) I have travelled in and out of this airport more times than I can care. Heathrow and Gatwick airports look like the Ritz and make Miami look like Econolodge. And as for airports like Dubai and Singapore, they make you realise whoever is managing the overall airport (in the UK, BAA manage a fair few airports and whatever you may say about them and UK airports, there is definitely some sort of strategy to make the customer experience reasonably comfortable) is doing a terrible job. There is always a huge backlog at immigration. If your flight lands at around 3/4pm forget it. You are in competition with flights from all over the world landing at the same time. Then they have the ridiculous rule that you have to clear immigration then collect your bag (that's also a nightmare) then put it back on your connecting plane if you are in transit. Cue numerous people miss their connecting flights because Miami makes NO concessions for passengers in transit. At least JFK realise that this was a problem and provides Express Immigration for passengers who have a transit flight within 2hrs. All you have to do is make yourself known to a ground official and show them your boarding pass for the next flight and they issue you with am express pass. Miami may be a problem airport. They should start with an express service for passengers transiting within 2hrs of their plane arriving in Miami. Then they can slowly start to sort out the rest of the mess. The airlines should keep the pressure on as ultimately, any problems that we experience as passengers will be fall in the hands of the airline as they are ultimately responsible for our safe and comfortable transit.


MIAMI AIRPORT customer review :  14 June 2011 by B Pezzi   (UK)

Customer Rating :  1/5

1 Star Rating   

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This must be one of the worst airports I have ever been through, and I have travelled a lot. Never mind the endless passport queues and the rude staff that hardly speak English (good thing I speak some Spanish), what really annoyed me is that no attempt whatsoever is made to at least make it a bit less painful than it already is. After 45 minutes spent to go through passport control, when you think the worse is probably over, you get to the baggage hall and that's where it really starts. The hall was completely packed, must have been 10 flights worth of people, luggage had been taken off the belts and just stacked on the floor. No one was there to advise if your luggage had indeed arrived or if it was still on its way. When asked a staff member, I just got a shrug and was told: "Don't know. Check in the pile on the floor, if not, wait by the belt". Eventually located suitcase and some bright spark decided to cordon off half of the exits, so thousands of people were supposed to exit via 2 doors, which were only accessible by walking through a narrow gap between two belts. Kids were screaming, people pushing and shoving, and the whole joy took approximately an other 45 minutes. Never again, if I can avoid it.


MIAMI AIRPORT customer review :  23 March 2011 by A Laenen   (UK)

Customer Rating :  1/5

1 Star Rating   

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We were in transit to the Bahamas. Flight arrived on time and was directed to a stand on the D concourse to find that the air bridge was faulty. It took 30 minutes for MIA to work this out. With bags unloaded and our connecting flight departure time a little over an hour away now we had to move to a different stand, but the tug then broke down as it was attached to our plane. Another one was found and we went on to a new gate under planes own power, only to get there and no tug vehicle available. 1 hour 40 minutes later we were able to disembark. Similar bad experience of other users below, immigration slow and baggage hall not up to the job. Bags were not in the baggage hall when we arrived, waited a further 40 minutes and they come out on several different carousels. All credit to American Airlines, they held our connecting plane for over an hour, but we still did not make it. Had to waste a night in a very expensive hotel in Bahamas and no recompense available. MIA should allow transit passengers to do just that, transit through the airport. MIA would benefit in a separate process area for transit passengers and their baggage, it would aid both transit and landing passengers. We travel on business weekly and will not use MIA again if possible and I strongly suggest you avoid this airport if you can.


MIAMI AIRPORT customer review :  19 February 2011 by Michael Wiggins   (USA)

Customer Rating :  3/5

3 Star Rating   

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This airport is a study in contrasts. It is clean, good walking passageways, plenty of shops, etc. But on the D concourse (American Airlines), there is no signage in the main passageway indicating that there is a 4-stop train service at the top of the terminal. If you don't know, you have to walk the approx 1/2 mile from one end of the concourse to the other. Only when we asked for directions did we find out about the elevators, hidden away that took us to the train. It is a great service that whisks you from one end to the other in less than 5 minutes. On our trip back, going through Passport Control, Customs, and TSA, it took an hour to run the gauntlet, even with 40 separate gates to service the thousand other incoming passengers (literally!). Everyone was in a hurry so there was a noticeable amount of line jumping. While the colored circles on the floor helped us to find our way, they were hard to see with all the humanity around (with their luggage no less). You might be getting a significant amount of Latin America traffic at the airport, so be prepared to hear instructions being yelled out in Spanish only - which, of course, doesn't help the French or German tourists or returning Americans just arriving. Next time we go on vacation in the Bahamas, we're going to try to bypass Miami.


MIAMI AIRPORT customer review :  11 January 2011 by Alexander Gan   (Singapore)

Customer Rating :  2/5

2 Star Rating   

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Travelators handy, toilets a bit far. Queuing was somewhat long, but I was able to tolerate it. Staff friendly but not very helpful. Upon exiting, tried to look for shuttle bus to go to our hotel and staff told us to wait. After 45 mins, the bus did not came. Apparently we had to call the hotel but the staff did not give any information about it. Clean, fair number of facilities but could be better.


MIAMI AIRPORT customer review :  27 December 2010 by V von Senger   (South Africa)

Customer Rating :  1/5

1 Star Rating   

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During the freeze of December 2010 in the UK and being unable to fly directly from London to Barbados, we were re-routed via Miami Airport. Even though we were passing through Miami in transit - in other words we had no intention or desire to enter the USA, we were forced to queue at immigration and treated like criminals having our fingerprints and photographs taken. The next obstacle was that although our luggage had been booked through to Barbados, we had to retrieve them and queue once again at customs for almost an hour. Once we had passed through customs the real hell started. Airport officials kept on shouting at us in Spanish and one particularly charming one shoved me to the ground. Finally someone translated for us that we needed to push our luggage through a barrier to get them on a conveyer belt to our onward flight. The rest of the process getting on to our flight to Barbados was not much better. We are an elderly couple in our 60s who travel a lot, we will certainly never attempt to go near the USA again to be exposed to such humiliation. Suggestions to Miami airport - Transit passengers should remain in transit and be transferred directly on to their onward flights. Ensure that airport officials are able to speak English! Train airport officials rules of courtesy and politeness.


MIAMI AIRPORT customer review :  13 August 2010 by D Iles   (UK)

Customer Rating :  4/5

4 Star Rating   

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Arrived Saturday 24 July from London and was pleasantly surprised by how easy the passage through immigration was. Short queue and through to collect baggage which was waiting for us. The walk from plane to immigration was longer than expected but when compared with Atlanta where we, as family have waited over an hour after passing through immigration for bags to arrive this was much better experience. In all some 45 mins from landing to being on the shuttle to collect the hire car. Traveled home on 11 Aug, no queue at check in and access to fast track through security made it very easy. Used the Club America F lounge, very spacious and clean. Perhaps we were lucky but overall our experience of Miami from an arrival/departure perspective was very positive.


MIAMI AIRPORT customer review :  26 February 2010 by P Littlefair   (UK)

Customer Rating :  3/5

3 Star Rating   

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With building work still going on it's a mixed bag. International arrivals & immigration (as UK citizen) O.K. Easel in immigration with poster saying Arrivals with arrow, then confusingly, lots of corridors with signs to immigration!? Eventually picked up signs for Baggage Claim. Domestic arrivals okay except for truly appalling baggage claim carousels - just inside roadside doors where anyone can come and grab a bag. Have they learned anything from Phoenix? Check-in average, poor where there is building work. Airport seems to be getting its act together, but be prepared to walks miles!


MIAMI AIRPORT customer review :  26 February 2010 by Joe Segal   (USA)

Customer Rating :  3/5

3 Star Rating   

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Mixed review here. Arrived mid afternoon on CO. Signage is horrible. Followed signs for ground transportation - but no. Hotel shuttles are upstairs. Try and find an escalator to go back up. Then waiting on outer curb under 'Hotel Shuttles' sign, only to notice all hotel shuttles are on inner curb. Check in for departure easy, and fast lane at Security meant we were there only 10-15 minutes mid morning. Nice selection of shops on concourse, but eating was limited.


MIAMI AIRPORT customer review :  14 January 2010 by M Burd   (USA)

Customer Rating :  1/5

1 Star Rating   

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Nightmare. Arrived at 0635 for a 0800 NW flight to MDW via DTW- hundreds in line. Self- service kiosk could not provide boarding pass (tried all 3 methods of accessing) with instruction to "see an agent". No airline personnel were available to help passengers (there were many with the same problem with kiosk) only airport personnel ; one of whom just shrugged and walked away. Angry, very vocal crowd! We waited 4.5 hours in line, obviously missed flight. We were rebooked on a 1425 flight to ORD. Happy to get out of Miami; however, since my car was at MDW I had to pay $16. bus fare to MDW and then a 2 hr drive to my home in Michigan. Not one Delta or NW employee could explain the problem. There did not appear to be any weather delays or cancellations posted on monitors. I cannot understand why this airport checks in international passengers as well as domestic passengers in the same lines. Entire families traveling to South America or Asia needed translators which of course meant all others had to wait until a translator could be found. Unbelievable. Another customer in line with me wanted only to check his bag - he had a boarding pass. He said he was at airport at 0616 for 0715 flight and only wanted to check his bag. Curbside checkin was a disaster with long lines and then closing down so passengers then had to go inside and get at end of long, long lines there. ORD and MDW work in a professional, efficient, courteous way. Never will I go near Miami airport again. Sad thing is that no one could or would assist passengers and I truly doubt corporate Delta could care.


MIAMI AIRPORT customer review : 10 January 2010 by F Litardo

Customer Rating : 5/5

5 Star Rating

Great improvements at MIA, with the opening of the new South and North Terminals - great shopping stores, food and beverage and services. Short security lines, good signage and pleasant employees. Overall, great improvement at MIA since three years ago.


MIAMI AIRPORT customer review : 4 December 2009 by Bill Roberts

Customer Rating : 2/5

2 Star Rating

Had to change planes in both directions on an international trip. The airport appears to be in a constant state of construction with areas blocked off at various locations. Waiting areas at the gates were rather small and overflowing with people. Limited shopping after passing thru security. Food selection was slightly better and I could not find a single hamburger stand. On the return flight I had to go thru customs and passport control. After a long walk to passport control there were nothing but long lines (10 to 20 deep). Baggage claim was also packed and again with long lines. I will try to avoid MIA in the future if at all possible.


MIAMI AIRPORT customer review : 17 November 2009 by A Brown

Customer Rating : 4/5

4 Star Rating

On arrival short queues 4/5 long at non-US desks, but staff directed people to US citizen desks as some of these were free. Immigration staff unsmiling but not unpleasant and through customs in no time at all. On departure, no queues at all at security and AA lounge quite pleasant to pass an hour in. Not many shops airside but reasonable eating facilities.


MIAMI AIRPORT customer review : 10 November 2009 by Paul Chandler

Customer Rating : 3/5

3 Star Rating

I was not looking forward to arriving at Miami Airport as an international passenger. However I was pleasantly surprised with the very short queue at immigration and baggage claim and was through both formalities in under 30 mins. It look over twice that time to get the hire car. Return was also easy with only a short queue for security etc






 

 



 


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