Mexico City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 126 reviews
3/10
No Skytrax Rating
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2/10

"one of the worst airports"

(United States)

Not Verified | I’ve traveled all around the world and this has to be one of the worst airports I have traveled through. Customs is a mess, there are no boarding screens to determine your gate when you arrive, and though they have charging stations everywhere, not a single one actually works. I did the math- there are over 240 charging ports that do absolutely nothing. It’s also just incredibly saturated- all times of day, it is packed with people. Additionally the diesel fumes are poignant throughout the terminals. If you’re able to travel through a different airport, it’s probably worth it; this is certainly not a favorite airport of mine.
Experience At AirportDeparture Only
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
1/10

"transit at a different airport"

(Canada)

Not Verified | This airport is the worst place l ever been to. People in security, immigration and mostly everywhere are rude. There is no AC, it stinks, there is no water to flush the toilets and it is so unorganized. Really disgusting. Basically security people make their own stupid rules if they want to keep a duty free product you have acquired somewhere else. I will start buying tickets where l can do transit at a different airport
Experience At AirportTransit
Date VisitFebruary 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport for transit"

(United States)

Not Verified | The worst airport for transit and rude personal! We had to transfer in Mexico city airport and it was a pure disaster. First, we had to do immigration which makes no sense and waited over 1.5h in line. After you had to pick up your luggage, go through the scanner. The lady by the security scanner said something to me in Spanish and I didn't understand, for what she replied very rudely "You are in Mexico, why you come here if you don't speak Spanish" - in an he international airport! And I don't even go to Mexico, it was just a transfer! We were traveling with kids and have car seats, well, apparently if you have car seats or any oversized luggage you have to carry it upstairs and do the check in again! Isn't it crazy? And then again to go through security check one more time. Most of the personal treated us very rudely without explaining what needs to be done. No clear signs, no directions. Never again!
Experience At AirportTransit
Date VisitAugust 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst airport ever"

(United Kingdom)

Not Verified | Has to be the worst airport ever. Unhelpful, rude security staff making heavy weather of pointless checks for transit passengers. Why do we have to go through passport control on transit, Europe and Asia do not do this. Insufficient seating. Just grim. Fortunately I won't be back
Experience At AirportTransit
Date VisitApril 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"no centralized information center"

(Canada)

Trip Verified |  Unhelpful, Disorganized Was on a layover from Amsterdam to Toronto, Canada. I arrived through KLM airlines, but my luggage didn't. When I asked about my luggage, the luggage staff said they transferred it to my next flight, which they don't do, and my itinerary said "baggage not checked through". When I left luggage collection and went to the check in area, I asked a staff member if they could confirm it was sent through and they said with certainty that they would not have transferred my luggage and to go check again. I went back to check again, but security would not let me back into the luggage area. I told them the story and without even looking at my flight itinerary said it was transferred to my next flight (I had no contact with this security officer before, nor did they know anything about my situation prior). Now to be clear, it's almost certain that KLM lost my luggage, and it's not the luggage handlers' problem. But for them to just lie about it to get rid of me is unacceptable. They could have said it appears it didn't arrive and that's fine. I can't blame them for that. But I just essentially went back and forth between people in the airport not knowing who was telling the truth, or who knows what they're talking about. I don't expect Mexico City airport to be the best airport in the world, but to be an international airport that essentially has no centralized information center, and to have employees who just lie to get rid of you is really unacceptable (I'm sure they don't get paid the most and I get that).
Experience At AirportTransit
Date VisitJanuary 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"entitled, inexperienced, careless, rude"

(Canada)

Not Verified | The rude security check by an entitled, inexperienced, careless, rude, extremely poorly trained young man who seemed too bored and just wanted to humiliate and degrade an old person completely, ruined my nice two week holiday in Mexico City. First he touched every single item in my suite case including my personal hygiene items and underwear. Then he had me take out ALL the contents of my carry on bag without providing me with adequate bins. My stuff was all over the place. He wanted to check the lining of the suitcase, even though it was very evident that there was nothing in there. He ran the empty suitcase through the x-ray machine again and he was still not satisfied and wanted to humiliate me further. A couple of his colleagues who were older female Security Check personnel were wondering about his behaviour. I think he was just bored and wanted to get a kick from humiliating and upsetting an older person. This incident has made me reconsider my good opinion of Mexico and makes me extremely reluctant to ever want to go there again. Why can't they provide some training or have a responsible surpervisor who can control the disgusting and hurtful actions of these out-of-control personnel who only want to humiliate and degrade travellers. It appears that no one in Mexico City Airport cares about the conditions of the airport so I am only writing this to warm other travellers to expect the worst experience of their lives when leaving the Mexico City Airport.
Experience At AirportDeparture Only
Date VisitDecember 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"one of the world's worst airports to transit"

(Spain)

Trip Verified | Unquestionably one of the world's worst airports to transit in particularly of you have to change terminals. I came into T2 on AM and flew out of T1 on AF. It's so poorly conceived it's beyond belief. Why they'd have AM in T2 and all of the SkyTeam partners in T1 necessitating an absurdly long, difficult transit is simply absurd. You need to clear customs then recheck your bags, walk one football field to get the train to T1. Once you get to T1 it's another 2 football fields to get to your airline check in desk and then 2 more to the gate. Complete nightmare. Once in the terminal you can find plenty of small bottles of water for USD 5 and Mexico world cup kit for USD 125 , all well above market prices in most of tye world and certainly in Mexico. This place is a shameful disgrace and avoid at any cost.
Experience At AirportTransit
Date VisitNovember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Far from the city and expensive to get to new airport"

(United States)

Not Verified | Far from the city and expensive to get to new airport. The Uber got ran off by the "national guard" as soon as we arrived: No other vehicles in site. Very rude national guardsmen. Four toll booths to get there. The transportation to get to the airport cost more than the actual flight. Worse criminally offensive monopoly ever, just like the highway system.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the worst experience I’ve had"

(United States)

Trip Verified | I’ve travelled many places internationally, this was by far the worst experience I’ve had. Arrived 3 hours early to my flight. It took an hour just to check in after standing in a criminally long line in a small, ugly, harshly lit space. Not enough check in counters (forget user friendly kiosks and other modern tech) Everything in Spanish, people working there seemed not to give a care about you if you didn’t understand it. I was told incorrect information about the gate my flight was leaving from (apparently Terminal 2 doesn’t assign gates until the last minute) and wandered around since the signs directing passengers made no sense. Got thru security ok. Fifteen minutes before so-called boarding the gate is announced. Hordes of people including me stand around for an hour after boarding call while numerous employees at the gate do whatever but give no info. No organization or clarity about anything. Not even close to enough seats for waiting passengers. I have no idea how disabled and elderly can use this facility. The overhead announcements were faint and garbled. Come on now, a world class city like CDMX deserves an international airport that has at least moved into the 21st century. Mexico City Airport seems stuck in the 50s or something — outdated architecture, not enough gates, not enough seats, and inefficient (though plentiful) employees. If you have a different way to travel from Mexico City I’d suggest using it unless you’re a glutton for punishment.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"whole experience was just terrible"

(United States)

Not Verified | Going into the airport it was large in size and very hard to navigate. unlike most airports it had no signs, escalators, and when you asked where to go you got very vague answers that told you nothing! Not only that, but most of the staff were rude and unenthusiastic. My worst experience came from security, disclaimer I fully understand that security’s job requires them to be blunt and harsh at times, but this crossed a line for me. They where looking through my daughters bag, in it she had a small bag of shells that her and her dad had fun collecting. She was very proud of her collection and couldn’t wait to take it home. They where pulling her shells out and looking at them closely. I could tell that my daughter was getting nervous. She has a fear of security already. They pulled a man over and started talking to him about the shells, they turned to my husband and started explaining that the shells might have been from “endangered” creatures. They were not, the ones that they where looking at where oyster shells. To make a long story short my daughter burst into tears and her dad was doing everything he could to get them back, but sadly they wouldn’t budge. At this point I was crying. We went home with no shells and a lot of tears. The whole experience was just terrible. However if you find yourself unavoidably in this airport go to the shop MiniSo. It made our time there a little bit better!
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no