MEXICO CITY AIRPORT   Passenger Reviews & Customer Opinions

MEXICO CITY AIRPORT review :  18 March 2010 by Hans Grob   (Switzerland)

Customer Rating :  5/5

Queuing

Cleanliness

Facilities

Used both terminals, for international and national flights. This is by far the most efficient airport I ever passed. Due to the generous infrastructure and relatively small number of passengers, there was no waiting time wherever (except 5 minutes when checking in for a Delta flight), and no queues, and that is what passengers want most. In the departure lounge, the lighting was even such varied that one can find a place for reading or relaxed waiting. For curiosity, I checked how to get to the entrance to the airtrain, but did not find it although there are signs indicating where it should be.

MEXICO CITY AIRPORT review :  4 December 2009 by E Mabley   (USA)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Arrival on Aeromexico from LAX at the new Terminal 2, home to Aeromexico and SkyTeam partners. T2 is clean, spacious and efficient, with good dining and business facilities and wi-fi service, but its remoteness makes for an inconvenient transfer to Terminal 1 to catch the Metro or a quick taxi into town. T2 is underserved by taxicabs and the queue is always long. It's often quicker to take the Aerotren to T1 and get a cab from there. The customs/immigration staff are professional, courteous and speak excellent English. In sum, T2 is an improvement over T1 in terms of space and facilities, but connectivity to ground transport needs to be improved.

MEXICO CITY AIRPORT review : 24 April 2009 : by T Hultsman

Customer Rating : 4/5

Mexico City Airport is nice and functional-- not nearly as horrifying as, say, Miami Airport. The new T2 provides some architectural distinction to the main terminal, including more open spaces and extensive glass, but the textures and materials used are pretty much the same as found at T1. I am convinced now having seen the new terminal that the Mexican airport authority will not be finished until they have enough "salas" or waiting areas to be able to use every letter A-Z for naming; I only hope that this system of assigning gates at the last minute provides at least some operational efficiency on the ramp or elsewhere. The entry roadway into T2 is pretty nice, especially lit up at night, but the large scale/volume of some of the hallways in the terminal, especially near the exits on the arrival level, give the terminal an eerie, empty feel. the worst part about T2 is that it appears that the taxi drivers lobby has exerted some pressure, and it is impossible to get from T2 to T1 or vice- versa with larger or multiple bags without paying $8-10 for a taxi, one-way. This is completely unacceptable, this airport needs to complement the airtrain with a full-scale bus shuttle system to get people where they need to go quickly and safely, even if they have a few bags.

MEXICO CITY AIRPORT review : 28 February 2009 : by Peter Wells

Customer Rating : 3/5

I arrived by metro for a Continental flight to Newark. I walked all the way through the terminal following the 'International Departures' signs. On arriving at the two check in rooms I searched for the Continental Check in desks. Not finding them I asked an official in the current room where the desks were. He said 'the other room'. I rechecked the other room with no success and asked another official the same question. I got the same response 'the other room'. I went for a third opinion and the response was 'I don't know'. At this point I thought an information desk would know but I didn't recall seeing one anywhere. Hence I asked a fourth official who said it was in the other terminal and I needed to get the skytrain there. I did not know that there was a second terminal. I remember seeing signs to the skytrain but no indication as to where it went. It took me over 30 minutes from leaving the metro to arriving at Continental checkin ! You have been warned.

MEXICO CITY AIRPORT review : 13 January 2009 : by Byron Scott

Customer Rating : 3/5

Arrived Terminal 2 from ORD. Passport control and customs was fast in bright airy space, although people with connecting flights didn't seem to know if they had to pick up their bags or not. Main arrival terminal spacious, but rather dark and gloomy and already seeming a bit run down and tatty, although fairly new. Easy to get tourist info and cash and ticket for taxi. Departure from Terminal 1 on 1/5. Beware - it is a very long walk from the Metro station to the international check in, and there are no moving sidewalks, signage also poor. Signs said "International Flights" but did not indicate if that was for check in or arrivals. Check in is on the upper level. After security, there are only 3 places to sit down and eat. There is a pharmacy and lots of duty free. Prices in the airport are much higher than in the city, and the terminal is not well air conditioned.

MEXICO CITY AIRPORT review : 6 November 2008 : by R Bosse

Customer Rating : 3/5

If taking a taxi at the airport, take the white not the red; the white will cost about ten dollars; the red about 20 to Polanco or zona rosa. Both are totally safe - you have to pay for the white, as soon as you leave customs.

Mexico City Airport review by A Johnson

22 May 2008   Customer Rating :

Some parts of this airport are bright and modern while other parts are cramped and dingy. Landside of Terminal 1 is a long, two-story corridor with money exchange desks, car rental agencies, and shops. Check-in desks for domestic flights are located in small alcoves along the ground floor of the corridor, which can be hard to find if you don't know what you're looking for. International check-in is on upper floor. There are some high-end boutiques airside along with the usual duty-free stores. On departure to USA, there was a manual inspection of hand luggage at the gate to ensure compliance with liquids rules. On arrival, there was a 15 min wait for passport control at 9PM. After you claim luggage, you must send it through an x-ray, then press a button which displays either a red light (manual inspection) or green light (free to leave). Unlike most airports, money change rates are competitive -- poke around to find the best deals. Airport is served by the metro, but the entrance is hard to find (walk to south end of terminal, then down sidewalk along access road.)

Mexico City Airport review by H Dang

10 March 2008   Customer Rating :

Arrived in the new domestics Terminal used by Skyteam airlines enroute Puerto Vallarta to Leon/BJX. Modern and clean and security quite efficient. Workers spoke some English which was great for our very little Spanish. Interesting shops. The downside is that though the terminal is modern and airy, it almost has a cold feeling to it. I guess this is common at Mexico City Airport, you don't know the gate until 15 minutes before boarding, we had to keep asking Aeromexico staff where our gate was. You must watch your bags diligently as when I was occupied with my iPod, a man walked up to our carry-on and then walked away when I looked up. This happened twice.

Mexico City Airport review by R Yevcak

19 January 2007   Customer Rating : n/a

Unfortunately this airport is always at maximum capacity, and even with the additional terminal for international flights [only serviced by SkyTeam members, though] it will not be enough. Much modification has been made, though, and the airport is state-of -the art. Plasma screens await you at check in, and different halls allow easier check in, and make the process quieter, and faster. All the new duty free shop's are amazing, along with all of the restaurants. I wish American airports had those choices. Unfortunately immigration is pretty bad in the evening, and during peak travel times. Try to avoid 6-8pm, or early morning as this is when flocks of large flights from Europe, South America, and North America arrive. Even with the 3 different immigration stations, over 2000 people were in line with me at one time. Surprisingly I only waited an hour.

Mexico City Airport review by Henry Lew

7 November 2006

Two warnings: Your boarding pass may list a gate or puerta, but puerta may refer to the entry area for security check. The exit doors to the street also have puerta numbers. Your actual boarding gate must be found on departure screens which only show the next hour or two. After passing thru security, travellers have been pickpocketed in the waiting lounges.

Mexico City Airport review by Joel Chusid

12 April 2006

This airport had an amazing array of restaurants, stores, banks, and other services. Four Starbucks, a Gloria Estefan Cuban restaurant, every fast food chain you can imagine, and some unique stores like the Museum of Anthropology and the government map store. The queues were short, and things were well organized. Even taking a taxi was easy. The major negative was the elongated design, which resulted in a lot of walking, but you could chalk that up as a positive if you want to get some exercise!

Mexico City Airport by Alexander Williams

29 June 2005

Mexico City's Airport is way better than what I expected, since I had never been there before. The new migration areas (M2, and M3), are really effective, specially when arriving in a Sky Team member airline (special area). The airport is clean, but it should have some internal transportation system, because when arriving at concourse A, to catch an international flight for example, you'll have to walk miles before getting there. I've seen the "Terminal dos" project and it seems to be really nice, and hopefully effective, because traffic is increasing day by day. I imagined some airport as Bogota's or Sao Paulo's, but Mexico City International Airport has a much better infrastructure.

Mexico City Airport by Jose Baldarra

21 March 2005

Mexico City is a huge massive international airport, and it has been under major construction, actually, some new areas as the new concourses F1 and F2 have been inagurated, and a new international baggage claim and migration area is taking place near the concourse G, (gates G29-36). Even tough, its still not enough, you'll always find looong queues and meanwhile the monorail stars operations, you'll have to keep walking hours and hours to find your boarding gate, or the baggage claim areas. MEX's terminal 2 is quite nice, very clean, and small, its a shame that its only used by Aeromar. By late 2005, MEX will almost cover the demand it generates, terminal 1 will be totally expanded, terminal 2 will be demolished, and a new one will be built instead, and terminal 3 will be a small (10 gate) terminal, with service of Aeromar, AeroLitoral (AeroMexico Express), the new Mexicana Click, and some others.

Mexico City Airport review by Al Westby

4 December 2004

The airport is huge, specially because (as Jose Krieger stated) its a linear building. The terminal (both domestic and international terminals are united) is a VERY long building (a couple of miles long) with many shops on one side and check-in counters on the other. Going from one end of the airport to the other can easily take you around 30 minutes or so. There´s a new check-in area for the international terminal under construction, where the new international arrivals will also be located. I have see this this place and it will be spacious and quite state-of-the-art. (this area will be opened by next year). Also, the new AeroMexico hub will be build at the opossite side of the runways (a 21 gate terminal, in addition to the current 36 gates, and will be linked to the main building by a skytrain). Right now the airport is quite crowded but the new construction may change the whole perspective of the place. In addition, there are two 5 star hotels inside the terminal (Hilton and Camino Real), many duty free shops, restaurants, coffe places (a couple of Starbucks and others), traditional stores and airline lounges. There are many information kiosks and very helpul people. Great place, crowded but nice.

Mexico City Airport review by Alan McKee

8 September 2004

Everything Jose Krieger writes above is true. However, over the past few months great improvements have been made in check-in times which are down from queuing for 2 hours to about 30 minutes. Arriving though, is worse - expect to spend at least 2 hours from disembarkation to exiting the airport.

Mexico City Airport review by Jose Krieger

22 January 2004

Mexico City Benito Juarez International Airport is a classic case of an aiport that has grown, and grown, without any particular design other than the geography of its location. In the 1940's, the airport was reasonable, and in the 1950's it was still manageable. Since then, it has grown linearly, so often boarding involves lengthy walks - or sometimes "kneeling" buses- with poor signage (other than the many shops trying to part you from your money). This linearity extends to the check-in counters, some of which are hidden in nooks and crannies and again are poorly singed. Departure involves changing floors and arbitrary, variable security procedures, sometimes surly staff, and a decent possibility of getting lost due to poor signage throughout. Departure security still includes (non-)"random" checking of hand items at the gate - generally meaning those standing closest, like elite and first clkass passengers, are grabbed and searched. Arrivals are possibly even worse - non-existant signage, arbitrary and continually changing queues, and often late-arriving luggage arriving at poorly marked carousels. Entry into the arrivals hall means a descent into chaos, with mobs of people awaiting friends and family, official and unofficial touts and baggage carriers competing for your attention, pirate taxi cab drivers (which can actually lead you to an assault) and more lousy signage. (If you need transport, seek the kiosk that sell you bus tickets or a ticket for a licensed, legal taxi.) If you are changing flights in MEX, you must often pass through immigration and customs for inspection - though smuggling here is inordinately easy, as arriving and departing passengers mix in the busy, long corridors leading to the airplane gates. A new airport planned for the Lake Texcoco lakebed was stopped by massive protests of people who live in that area, so there is no respite predicted in the next decade or two, only further airport growth and more chaos. If you are not MEX-bound and can schedule a direct flight to your destination, do so. You will be glad you did.

Mexico City Airport review by Anthony Saunders

28 December 2003

Mexico City International Airport is doing a great deal of improvement but it is still far from accomplishing the requirements for the city it serves just because it is a very small airport.