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Melbourne Airport Passenger Reviews and Melbourne Airport Traveller Reports



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Melbourne Airport customer review :  11 October 2011 by K Franklin    (Australia)

Rating : 4/10

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The arrival and departure experience at T2 (International) continues to suffer from the upgrading of the departure and arrival areas. There are far too many people arriving or departing at peak hours to cope with the current infrastructure. For example, I have arrived between 5-7 am three times in the past month from overseas only to experience an hour long wait each time - waiting for my bag, then standing in a long line waiting to exit. This part of the terminal is far below the standards it should be for what has been a world-class airport. While improvement works are under way, they should have been started a year or two earlier.



Melbourne Airport customer review :  4 October 2011 by M Elliott    (Australia)

Rating : 2/10

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The outbound international terminal is more akin to a shopping plaza that an airport terminal, and of course one needs to traverse through a myriad of shops to get to your departure gate. The inbound international terminal at our arrival of 07.00 hr on a Saturday morning was utterly chaotic. Immigration took 45 mins of lining up, the baggage carousel area was overflowing with people awaiting baggage and in one of two lines for customs which snaked for about 300 metres and took another 35 mins to clear.



MELBOURNE AIRPORT customer review :  4 September 2011 by A Sweatman    (Australia)

Rating : 4/10

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Despite having computer systems for checking the latest passports they have failed me on 4 separate trips, which required me to queue up in the standard lines which can take 30-60 mins. The passport officers are friendly and helpful, but why invest in all the technology if it never works. Once you get through passport control you get to the next challenge - baggage collection, the conveyors are closely packed with little to no space for anyone to move. The A380 conveyor is tucked away in a separate room that you need to fight to get to. Customs - the queue to get out is at least 300 metres long and winds its way around the baggage collection conveyers and ends up starting where the A380 collection is. There are people managing this complete debacle but with them shouting out things like "are you lot deaf" is not the ideal way to welcome overseas visitors to our city or country. Overall, developing countries have better systems than this. I dread returning home to this system that is supposed to be an International airport.



MELBOURNE AIRPORT customer review :  4 September 2011 by D Gray    (Australia)

Rating : 10/10

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As a frequent International traveler, I need easy to read airport signs to catch either connecting flights, or simply just to get around. Melbourne's International terminal, T2, is excellent. Its clean, you can easily find your gate and gives stunning views of airport runways. They have many duty free shops, and smaller news agency type shops situated near the gates, although if your flying out of Melbourne on the 3.35am Emirates service, shops will close at around 12am.



MELBOURNE AIRPORT customer review :  22 August 2011 by M Kelleher (Australia)

Customer Rating :  5/5

5 Star Rating   

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One of Australia's best airports, particularly without a curfew which makes for great flight times over to the Middle East. Airport is clean, well run, easy to navigate, good facilities, easy to transfer to domestic services, very modern and has a good range of lounges & retailing. Fast track services for business class. I would recommend using.


MELBOURNE AIRPORT customer review :  18 July 2011 by Peter Raphael (Australia)

Customer Rating :  2/5

2 Star Rating   

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After travelling worldwide for 3 months this year, through 12 International terminals, arriving home in Melbourne via Terminal 2 was the worst experience in airport arrival processes and facilities that we can recall. Not necessarily the longest delay but certainly the most disorganised and untidy. My wife and I were directed out of the manual processing queue as we had E-passports and while I passed through the image scan successfully, hers failed forcing her back to the end of a now longer queue for manual processing. Being directed to keep moving through the terminal and baggage claim I couldn't wait and we were unable to know each others whereabouts. Baggage claim was an adventure in itself when the carousal numbers changed and people with trolleys probably in a similar situation, doubled back. We were not able to be reunited until at least 30 mins later outside in the crowded public area. Queue management was poor given the volume of traffic at the time and the facility, if you could call it that, is a very tired, unattractive, first impression of our city. I note that Melbourne Airport announce on their website news page, a growth of about 18% in international arrivals per annum, nice statistics and yet nothing about redevelopment to meet the increased demand.


MELBOURNE AIRPORT customer review :  9 June 2011 by M Graham (UK)

Customer Rating :  5/5

5 Star Rating   

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An early morning arrival on an A380, we were at our hotel within an hour- incredible. The customs officers were smiling and sympathetic to our jet lagged confusion. They were very patient and made a good impression at the start of our holiday.


MELBOURNE AIRPORT customer review :  18 May 2011 by G Calafiore (Australia)

Customer Rating :  2/5

2 Star Rating   

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Inadequate on all fronts. Check-in counters (bulk of them are in the main hall up to counter 88). If you are checking in from 89 onwards, these are just before the Virgin domestic terminal - the illogical layout makes this a baffling ordeal for travellers. Security and immigration have recently been upgraded and it shows, but then there is the hike through retail shops to get to departure gates, which are old and outmoded. A collection of four or five gates serviced by toilets and a few overpriced drink and snack machines. Returning was an endurance test. On arrival, one is greeted by a low-ceilinged, shabby corridor and queues at immigration. My baggage was on carousel 5, which is the newer one, but to get to it, you have to cut through waiting throngs of passengers lining up afor the exit and waiting for baggage at carousels 3 and 4. The queue to exit begins between two baggage carousels, a winding path to customs officers, and then another trek with queues to quarantine to have your luggage scanned. Total time elapsed from aircraft arrival at gate to exiting this overcrowded mess: 1hr 55 minutes. Once out, transport options are limited to the red bus going to the city (express, running a very elastic 10 minutes), at the bargain price of AUD15 or taxis. That's it. I wouldn't have believed it had I not done it, but if you are booking a flight with an AM arrival into MEL international, avoid it.


MELBOURNE AIRPORT customer review :  28 March 2011 by M Broadbent (Australia)

Customer Rating :  4/5

4 Star Rating   

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After arriving from Singapore on A380 at approx 7.30am the only comment I may add is the baggage area. The mornings are very busy at Melbourne Airport as I saw with bags been stacked up on the carousel 3 bags high. I also saw bags falling off the carousel as the amount of bags could not cope with the amount of people arriving. I had a heavy bag and I think if I was an older person this would have been a difficult task. Just come back from Changi airport and even Penang airport in Malaysia and did not see this chaos. But did manage to get off the plane and out within 40 minutes which was good.


MELBOURNE AIRPORT customer review :  21 March 2011 by D Silverstone (USA)

Customer Rating :  3/5

3 Star Rating   

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There are only two major complaints to have here, but both of them are MAJOR: first of all, the quarantine queue/baggage claim is a disastrous, overcrowded mess -- particularly if an A380 just landed. Lines can be over an hour, with very poor organization and communication. Second of all, the airport is far removed from the city center. While the bus service/shuttle to the city is reliable and well-run, it's still much less comfortable, quick, or easy to use as a rail link would be.


MELBOURNE AIRPORT customer review :  26 January 2011 by Kevin Tunnicliffe (UK)

Customer Rating :  4/5

4 Star Rating   

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Arrived and departed from the domestic terminal. Facilities were adequate. Baggage was slow to come onto the belt but we were still on our way into the city within half an hour of landing. The Sky Bus service charges AU$26 for a return fare and was excellent. A large bendy coach takes you to the central bus depot and from there smaller buses take customers to their hotel. For the return you simply book by phone 24 hours in advance and they pick you up and you do the whole thing in reverse. Bendy buses leave in both directions every ten minutes. An excellent service. On departing queues at security were fairly short and very slack. A woman in front of me was asked is she had any liquids or gels. She simply pulled them out of her makeup bag, dropped them into the carton and they were x-rayed and into her bag again in seconds. Rules on liquids and so forth almost totally disregarded! Very few shops and only a couple of cafes in evidence in departures.


MELBOURNE AIRPORT customer review :  25 January 2011 by M Johnson   (USA)

Customer Rating :  3/5

3 Star Rating   

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Upon arrival, I understood that customs and immigration can be tedious at times, which it indeed was. But that was nothing compared to the baggage claim - What a disastrous experience. I feel sorry for those who had to claim their baggage and make connecting flights. Some of whom missed their flights purely because the quarantine queue was greater than 1.5 hours long. We were informed to go, "to the end of line," however the line snaked all throughout the claim area eventually pooling in the rear of the claim. What was even more frustrating, absolutely no reassurance/apologies were overhead paged to the travellers anxiously waiting. Absolutely shocked that an amazingly beautiful, world class city can welcome visitors in such a manner.


MELBOURNE AIRPORT customer review :  22 December 2010 by Louise Broad   (New Zealand)

Customer Rating :  2/5

2 Star Rating   

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Very slow processing upon arrival last week on QF from Auckland. No advantage or differentiation with express card given by Qantas to Gold Frequent Flyers as all passengers were in the same 2 lines, however customs staff were quick to relieve us of our passes even after an extensive wait and no express facility. When staff were asked as to why there was such a delay in arrivals we were told that we had arrived during a shift break. Hard to believe that an International airport such as Melbourne makes passengers wait while staff have a shift break. Baggage wait also too long.


MELBOURNE AIRPORT customer review :  16 December 2010 by J Mitchell   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Starting to look a little old in some areas. Compared to other airports it offers very little shopping options and eating options. Need to develop a better process when going through customs as it takes a long time even when it is not busy. Overall, however, a reasonably good airport.


MELBOURNE AIRPORT customer review :  8 December 2010 by Peter Deyell   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Melbourne airport has the infrastructure to rate well. A minor downside however is the queues to get through customs on departure as these can be excessive. The three major factors against Melbourne are all on arrival and are the queues to get through customs/immigration (although new technology passports can scan and go), tardy baggage service and the queue to get through the quarantine checkpoint - especially when they decide to scan most bags. International arrivals tend to be clumped together which contributes to the congestion.


MELBOURNE AIRPORT customer review :  4 October 2010 by D Tan   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Having traveled through Melbourne Airport a lot in recent years, I have come to notice that in particular, the International Terminal has become fairly old and outdated. In the past, I have also experience long queues departing internationally as well. However, this trip pleasantly surprised me. Check in was very quick and new signs (bigger and clearer) makes it much easier to navigate. A new security and immigration section has been opened up which is much cleaner, bigger and has facility to process more passengers. As a result, immigration and security were cleared quickly and efficiently. After immigration, there were even screens showing a map of the terminal and predicting walking times to all the different sections. I had to walk through some construction corridors as the new retail precinct isn't finished yet, but this was not a problem and the construction corridors were clean and well signed. As per usual, I had to walk through numerous duty free stores, but I have come to expect this of most Australian airports. The new wing (from which I was boarding) was open, spacious, new, clean and provided fantastic views of the airport for aviation enthusiasts such as myself. Boarding was quick and efficient with minimal fuss. While they don't have the free internet and passenger facilities of airports such as Changi, Melbourne Airport is certainly getting much better and has come a very long way.


MELBOURNE AIRPORT customer review :  17 September 2010 by F Chong   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Very happy with Melbourne Immigration coming home from Singapore earlier this week connecting onwards to Adelaide. Really fast on arrival and was out of there including baggage claim and changing money within 50 minutes of touchdown and this at 4:50am. The officers let my medication come in as I had a doctors letter which helped a lot and unlike Adelaide, I did not get strip searched nor my luggage gone through by the customs officer. Now I know never to fly into Adelaide internationally after two bad experiences.


MELBOURNE AIRPORT customer review :  14 August 2010 by James Crocker   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Melbourne airport seems to be clean and updated from a few years ago. There is a new customs area for the departure flights, even though there were counters for about 30 agents there were only about 6 on at the time. The queue took 10-15mins to get through. Annoying going through duty free to get to any gate and annoying staff members trying to sell anything. The facilities are very basic, no free internet, and have to pay a lot to access it. Otherwise clean, simple and not overcrowded. Better than SYD airport.


MELBOURNE AIRPORT customer review :  20 July 2010 by Paul Chao   (Australia)

Customer Rating :  2/5

2 Star Rating   

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For years passengers travelling to Melbourne have had to bear extreme long queues with immigration officers waiting to pounce on you for that fruit that you took with you from a flight. After many years of complaining, the queues are still long. The real lack of facilities is car parking and pick up. For the entire airport there are only 5-spaces for passenger pick up and they are way further than the Qantas domestic terminal. This is a deliberate attempt to have the people paying for car park at extortion prices for just a small time. As my home airport, I cannot say that they are good at all.


MELBOURNE AIRPORT customer review :  9 April 2010 by Marshall Davies   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Departure was quite relaxed and there were no delays on boarding. The airport clearly lacks the luxury look of say Changi Terminal 3 and while it could do with some refurbishment, it's reasonably comfortable with adequate shopping and dining options. After the incredibly lengthy arrival delay the last time we used MEL for an international flight, my wife and I were expecting the worst on our evening return. To our amazement, it took less than 20 minutes from touching-down until we walked out of the terminal. We travelled Business Class and having priority baggage handling helped to obtain our cases quicker than was the case on our previous Economy flight. While we used the Smartgate service, the few passengers using the traditional Immigration lines at the same time meant we didn't progress any quicker than they did at that point. We didn't have anything to declare and were waved through Customs without having to open any of our bags or cases. A very pleasant and surprising experience.


MELBOURNE AIRPORT customer review :  22 March 2010 by F Pang   (Qatar)

Customer Rating :  2/5

2 Star Rating   

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I have been travelling through MEL several times but find that this airport is poorly designed for international transfers after a recent experience. I'm not talking about transit on the same flight (i.e. disembark, security check & re-embark, like EK flights from/to AKL), but rather transfers from one flight to another (within the same terminal). I was travelling from AKL on EK for a connecting flight to DOH on QR. There were no transit desk facilities in the terminal. I later found out from a shop assistant that I had to check-in the connecting flight at the gate directly. This was a different (primitive) practice from most other airports like HKG, SIN, PVG, DXB, etc. Two problems: firstly, ground staff only starts working at the gate probably 1 hour before departure, so PAX would have to wait until that time for check-in. For fully-booked flights they might be at risk of being denied onboard owing to late checkin. For premium PAX, their privilege of accessing lounges was taken simply because they could not get a borading pass until last minute. The second problem was that there were no signpostss, no helpdesk to give transfer PAX any guidances. If this is one of AUS's main airports and there are international transfer PAX then you should provide sufficient guidance. I'd not recommend MEL airport for international transfers unless ones are frequent travellers and know what to do.


MELBOURNE AIRPORT customer review :  17 February 2010 by L Pulliam   (USA)

Customer Rating :  4/5

4 Star Rating   

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Found Melbourne airport a breeze to get in and out of. Immigration was quick and I must say a friendly clerk for once in immigration was nice. No problems at this airport.


MELBOURNE AIRPORT customer review :  15 February 2010 by Adnan Mir   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Check in lines are overflowing, departure lounge cramped and immigration is slow. With more international traffic coming into Melbourne the airport needs to expand and fast. Also annoyed there is no free WIFI like in KUL and SIN and lack of decent duty free shops within immigration.






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Melbourne Airport Reviews and Melbourne Airport Passenger Opinions about Melbourne Airport standards


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