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Kansas City Airport
6 out of 10  6 out of 10
27 reviews

 



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KANSAS CITY AIRPORT customer review :  8 August 2014 by M Spence    (USA)

Rating : 2/10

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Recommended

I travel for my job and KCI has to be one of the worst airports I have been through. Directional signage throughout the airport is difficult to find and not clear. When I departed my plane upon arriving in Kansas City, I was unable to find my way out of the gate area. There was no sign directing me where to go. When arriving at the airport at the end of my trip, the security signs directed passengers to choose the right or left line; however, the agent was partial to taking people from the right line, rather than alternating lines. The gate areas have very little seating, unless you want to walk and sit at another gate. The corridors in the entire airport are narrow and make it difficult to move around, as you are always in someone's way. The bathrooms are lacking all around and they are filthy. There is a very slim selection of food options, so the lines are extremely long and the staff rude. I saw unattended bags in the seating area at the gate, while three men, who appeared to be TSA agents stood about 10 feet away. I will avoid flying through this airport.



KANSAS CITY AIRPORT customer review :  7 July 2014 by Susan Huff    (USA)

Rating : 2/10

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Recommended

This airport needs to be refurbished all around. I'm handicapped and in a wheelchair. I had to use the restroom. I was traveling by myself. They have no way for disabled people to first even get the door open then when you get in there, the stall is not big enough to get the wheelchair in the stall. It was not fun and ended up taking me three times the length of time it should of. In this day and age with Ada regulations this airport should not even be open. The skycap who got me through the airport with my wheelchair, was rude and nasty. If you are that kind of person get a different job and stop working with the public.



KANSAS CITY AIRPORT customer review :  4 July 2014 by F Martin    (USA)

Rating : 5/10

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Recommended

There are good things and bad things about the set up of this airport. The biggest plus is the small size, which makes it easy to get to where you need to go without having to walk through long sections of stores, restaurants, lounges, etc. However, that's because they don't have those amenities except for a couple, so if you are a seasoned traveler who expects those, you're out of luck. There isn't any real connection to public transportation here (only buses in KC) so you have to take a taxi, use a shuttle to your hotel, or pay to park in the lot and take a shuttle to and from the lot to the airport. The bathrooms are generally clean and not busy. The waiting areas are small but I've never seen it too crowded either. Security is right there at the waiting area so there's little walking you need to do between entering the airport and getting to your gate. The airline availability here is not ideal but it's adequate to get by. Basically, if you aren't expecting to spend much time at the airport, it can be quite nice to breeze in, run through security, and sit down ready to board your flight. If you are used to the amenities of bigger airports, expect to be disappointed. Although there is talk of a huge billion dollar plus expansion to be done at the airport, but that all depends on whether the people here want their tax dollars to pay for it, and so far the attitude has not been positive.



KANSAS CITY AIRPORT customer review :  24 June 2014 by MD French    (USA)

Rating : 0/10

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Recommended

This is the single worst American airport I have ever, in 19 years of business travel, flown in and out of. Seriously, such major hubs as Kalamazoo, Grand Rapids, MI and Columbus, OH have far more amenities than this run- down place. To have to walk outside to get to a bus stop to ride 10 minutes to rental car lot reminds me of Harare, Zimbabwe. The rental car building is a gleaming beacon of modernity compared to "Terminal B". Whatever airport authority and elected reps have a hand in the place are really doing a major metro area a shameful disservice.



KANSAS CITY AIRPORT customer review :  17 June 2014 by J Wells    (USA)

Rating : 0/10

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Recommended

MCI is a throwback to the mid-20th century in the worst possible way. No thought has been given to the comfort and convenience of passengers. If future plans force me to visit K.C., I plan to fly into St. Louis and drive across Missouri.



KANSAS CITY AIRPORT customer review :  10 February 2014 by John Smith    (USA)

Rating : 5/10

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Recommended

Kansas City, MCI has the unfortunate distinction of being built as a 'next generation' airport in the early 1970's. Back then, travelers hopped out of a car and walked to straight to the gate in 50 steps or less. Times have changed. We now have security to deal with and MCI is not equipped to deal with the new realities. Once you clear security, you are trapped in a very confined, crowded, low ceiling, bad ventilation waiting area with almost non existent food or drink choices. I've seen bus waiting rooms with more amenities. The Airport authority is truly in a bind. What do they do? Re-design the airport and spend $ they do not have? It is an unfortunate position for all concerned.



KANSAS CITY AIRPORT customer review :  28 January 2014 by P Roman    (USA)

Rating : 0/10

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Recommended

Worst airport for security lines. No TSA pre-check. No priority access. 30 plus minutes to get through security on consecutive Monday mornings. Upgrades can't come fast enough.



KANSAS CITY AIRPORT customer review :  14 October 2013 by A Legako    (USA)

Rating : 0/10

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Recommended

Lines were very long. There was not enough staff to help people. Poor signage throughout check in areas. Disorganized lines. Every time a first-class passenger arrived in their line, they were ushered in front of a whole line of people who had been waiting 40 minutes or more. Very elitist behavior. Staff were obviously told to do this. This also occurred at the security line, as well, where first-class passengers arrived and immediately were ushered in front of everyone else. Unacceptable. Very poor set up once past security. There is nothing to do and very little in the way of food and very small restrooms.



KANSAS CITY AIRPORT customer review :  25 September 2013 by R Maccuswell    (USA)

Rating : 2/10

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Recommended

Dumpy airport for such a large city. Easy to get bags, easy check in easy security. Literally almost nothing in the airport, old pretty dingy but only place to fly into KC.



KANSAS CITY AIRPORT customer review :  27 June 2013 by T Xavier    (USA)

Rating : 0/10

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Recommended

First and hopefully last time I use this airport. It is the worst airport I've ever been at. Essentially, once you clear security, you are corralled in an area of five gates. If you leave the area, you have to go back through security. If the airport isn't busy, maybe not a problem, but if flights get backed up, watch out. There are very few food choices, and exactly one lavatory each for men and women-with the line out the door for both men and women. Avoid this place if at all possible.



KANSAS CITY AIRPORT customer review :  27 May 2013 by G Pinkepank    (USA)

Rating : 2/10

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Recommended

Not enough restroom stalls in the secure area near the gates. Long lines for the women's room and dirty facility.



KANSAS CITY AIRPORT customer review :  23 April 2012 by S Miller    (USA)

Rating : 4/10

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Recommended

This airport is very pre-9/11. There are no food options past security other than a small food kiosk. I have heard a plan to build a new terminal. It is not very busy and flights are spaced out. I would have to not recommend the airport but there is no other option to travel to KC.



KANSAS CITY AIRPORT customer review :  6 March 2012 by P Rockshire    (USA)

Rating : 3/10

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Recommended

The airport lacks enough restrooms. Passengers have to leave terminals to get food and come back in through security and wait in line to get rechecked. The airport need to be remodelled, to give passengers comforts that other airports have.



KANSAS CITY AIRPORT review : 9 August 2009 by James Burke

Customer Rating : 3/5

3 Star Rating

Used Kansas City as a base for a quick vacation - flew in on Continental, out on Air Canada and had a return flight on Southwest in between. MCI is terrific for arrivals, as the unique design allows one to be off the plane and on the street quicker than a small town airfield. Rental cars are centralized, but shuttles are frequent, and the rental car building is bright and pleasant. On the other hand, it is an pain to get from one terminal to another (give yourself at least 20 minutes). There are slim pickings at the gate, and if you are on an early morning flight (ie 06:20) don't expect the cafe in the secure area to have coffee... Long story short: I have been to worse, and I have been to better.


Kansas City International Airport by J Wagadorn

18 May 2009   Customer Rating : 5 Star Rating

KCI is my home airport, and for short trips I can park in short term parking and literally walk across the street and be thru security and at my gate in 5-10 mins after shutting my car door! The security points at each gate save time; no trains to ride or fighting several hundred other people at central security points People are friendly and helpful.

Kansas City International Airport by M Shipman

8 April 2009   Customer Rating : 1 Star Rating

While probably a good airport for passengers flying into or out of the area, it is one of the worse for passengers making connections. I nearly missed making a connection because of the need to be rescreened even though the gates were in the same terminal and only four gates apart. The airport's archaic design requires separate screening when going from one gate to another unless they are literally next to each other. Accessing the restaurants also requires rescreening. To make matters worse they have a private firm doing the screening that is much less efficient than TSA. I'll never book another flight that requires connecting in Kansas City!

Kansas City International Airport by B Scott

4 March 2009   Customer Rating : 3 Star Rating

On the plus side, for a 6.00am departure on AA, it was 16 minutes from leaving a nearby hotel and we were through security. This airport has incredibly short walks for arriving and departing passengers. On the negative side, although there was a Starbucks outside of security (how convenient for arrivals or airport employees) the little bar kiosk was not open at 5.00am, so there was no place to buy a coffee, or water, or doughnut after security. I couldn't even find a drinking fountain. As long as all you want to do is board a plane, this airport is great. If you have time to kill, it's a hassle.

Kansas City International Airport by V Blake

6 September 2007   Customer Rating : 3 Star Rating

KCI seems to be a nice airport if you are not connecting though it. If you are connecting through it you may have to go through security again and that means you will have to get rid of that water bottle. Only one small bathroom per gate area with each gate area having 5 gates. Food choice in gate areas is just bad with Wolfgang Puck. Not worth the price.

Kansas City International Airport by Leroy Hoard

1 July 2006   Customer Rating : n/a

True for connecting passengers MCI is not the best place to fly. but if it is your destination or departing point by far the best airport in the USA (this is out of the 30+ airports I flown in or out of) I hate feeling rushed when I am close to missing a plane every airport makes me feel like that. When I land at KCI (and I have no luggage checked) it is so awesome to walk off the plane into your car - like you just stopped at the local gas station.

Kansas City International Airport by Mark Kaplan

21 January 2006

I don't think David has been to KCI (known by locals) in a while. Restrooms are located within the gates. You don't have to go through security again to use a restroom.

Kansas City International Airport by David Guenthner

2 January 2006

MCI was designed in a pre-security era. The terminals are semi- circular, with each group of 4-5 gates having its own security checkpoint. All of the shops, restaurants, and restrooms are outside the secured area. If Kansas City is your destination, terrific. If it is your connection, you'll loathe it. Per previous comments, Kansas City's TSA staff might be the biggest buffoons of the lot. The last time I flew through there, those jokers made me throw away a just-opened 20 oz. bottle of soda because they couldn't run it through the x-ray machine without a cap.


Kansas City International Airport by Christian Farias

29 August 2005

Thoughtful comments here - they capture what's good and bad about the airport. In short, if you begin or end your trip in KC, it's probably the single best airport in the country. Curbside to gate in 25 feet - an amazing and efficient design. However, this is accomplished by every gate area being in it's own sterile security area just off curbside, which poses the aforementioned headache for connecting passengers. KC, for whatever reasons, has never been good as a hub for airlines (recall back to Braniff 1 and 2, Eastern, US Airways, and the lowly and now defunct Vanguard Airlines), so most likely you're just an origin/destination passenger. The renovation has made it more up-to-date, better services and better aesthestic design. It still suffers from no services, even restrooms, in the gate areas though. Security can be odd - I was once told that I could wear my tennis shoes through the detector, but then pulled aside for complete pat-down because I did wear my tennis shoes (by the same guy who told me I could wear them, an then pulled me aside for the same reason)- where's the logic? Good airport nevertheless.

Kansas City International Airport by Paula Beldon

29 June 2005

I had a connecting flight in Kansas City yesterday from St. Louis. This was the first time I had been to MCI and was not aware of the layout and ended up outside of the secure area. The security lady was not very nice in the way she explained the situation. We went back through security (with a child) and then realized that all bathrooms and food were located outside the secure area. We changed the baby diaper in full view of other passengers sitting around and when everyone got on the plane there was a long line to use the restroom. This is the most ridiculous airport layout I have ever seen. Additionally, there were birds flying around in the airport, unsecure and secure areas. This is not too sanitary.

Kansas City International Airport by David Johnson

23 November 2004

Kansas City International is an example of an airport that has the passenger in mind. This airport is the easiest to navigate out of any major airport in the country. With the recent renovations now done, passengers will be greeted to a more friendly atmosphere and amenities that we have come to expect. The airport has virtually no wait times at security checkpoints and the drive to the gate feature is still truly remarkable. You can be dropped at the curb and be about 30 feet from your gate area. This is something that other airports fail to do. The biggest downside (to many) is the lack of amenities beyond security checkpoints. In most gate holding areas, there are no restaurants, gift shops and restrooms. To use any of these, you must exit the sterile area and go through security once again after visiting them. This makes most passengers connecting at this airport angry. However, the city has announced that restrooms will be built in the gate holding areas, apparently this is the biggest complaint they have seen in recent years. To tell the truth I prefer the gift shops and restaurants outside the sterile area. Those living in KC have come to expect the lowest airfares in the nation. To have these inside the gate areas, would create the opportunity for a airline to create a hub here and drive prices northward. This is why this airport is truly remarkable. It continues to attempt to discourage hubs and drive prices down with low-fare airlines offerings. Kansas City 's mix currently suits its passengers tremendously and one that should be quickly adopted at other major airports.

Kansas City International Airport by Joe Emling

30 August 2004

I like the relatively cheap fares in and out of MCI, and I am used to the inconveniences of the airport's layout. I actually think they've done a great job with the airport despite the fact that it wasn't designed with today's security and amenities in mind. I must complain about one thing, however. MCI is one of the few airports allowed to keep its private security screening force after the TSA took over most everywhere else. While these folks do a great job in keeping us safe, they could do better in communicating with passengers. Case in point: I wear a pair of slip-on loafers whenever I fly, which is at least 25 trips per year. In every other airport in the world, I can keep my shoes on through the security checkpoint. At some places, they have asked me if my shoes have been through before, and since they don't set off the magnetometer, I'm fine. At MCI, they never ask me to remove my shoes, but they always take me out and do the spread-eagle search on me. In the past, they have never told me why I'm singled out for individual screening, but on my last trip (4th this year), they told me that "my shoes fit a profile" for additional checks. "Can I just take off my shoes and send them through the X-Ray?", I asked very politely. And with rather brusque treatment, I was made to undergo an embarrassing search that involved unbuckling of my belt, unbuttoning of my pants, untucking of my shirt, removal of my shoes, etc. And for the fourth time this year, the ordeal is capped off with the scanning of my wallet through the x-ray machine, which, after scanning, is left for anyone to swipe while I undergo this extensive search. I know we have to be safe post-9/11, and I'm all for enhanced security procedures. But why is MCI the only airport in the world where I go through this? And why have they never just told me to take my shoes off before walking through security? I think the private security staff at MCI needs a refresher course in courtesy. And adopting screening procedures more consistent with those at other airports would help a lot, too.

Kansas City International Airport by Larry Mulholland

28 June 2004

Minimal walk from gate to baggage, curb to ticket counter for most airlines seems to be a couple hundred feet at most.. The close-in parking garage is ideal for late runners with just a short walk across the street to the counters making Kansas City one of the easiest airports I have ever encountered. Recent terminal renewal has provided more concessions, a brighter appearance, and everyone that works in the airport seems to be helpful with none of that LGA attitude. On the down side, all gates are inside their own sterile area and a trip to the bathroom means having to leave the sterile area to be rescreened. Fortunately most airlines screening lines are quick moving.

Kansas City International Airport by Justin Davenport

24 May 2004

This month I flew from Baltimore to Salt Lake City on Southwest, with a stop in Kansas City. MCI needs to be updated - you have to go through security at each set of gates because MCI was designed so that you can drive right up to the gate. This is inconvenient for passengers like me who were connecting, and there's no concessions or restrooms when you get to the gates, which can be quite a bummer especially if your flight is delayed after you get to the gate. Also the lighting was dim and the terminal looked old, and I wasn't impressed with the variety of concessions. If a new, redesigned terminal were built, MCI would be a great place for an airline hub as it's within 2-3 flying hours of anywhere in the continental U.S.









 


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