Kansas City Airport Passenger Reviews and Kansas City Airport Traveller Reports
KANSAS CITY AIRPORT customer review : 14 October 2013 by A Legako (USA)|
Rating : 0/10
Lines were very long. There was not enough staff to help people. Poor signage throughout check in areas.
Disorganized lines. Every time a first-class passenger arrived in their line, they were ushered in front of a
whole line of people who had been waiting 40 minutes or more. Very elitist behavior. Staff were obviously told to
do this. This also occurred at the security line, as well, where first-class passengers arrived and immediately
were ushered in front of everyone else. Unacceptable. Very poor set up once past security. There is nothing to do
and very little in the way of food and very small restrooms.
KANSAS CITY AIRPORT customer review : 25 September 2013 by R Maccuswell (USA)|
Rating : 2/10
Dumpy airport for such a large city. Easy to get bags, easy check in easy security. Literally almost nothing in
the airport, old pretty dingy but only place to fly into KC.
KANSAS CITY AIRPORT customer review : 27 June 2013 by T Xavier (USA)|
Rating : 0/10
First and hopefully last time I use this airport. It is the worst airport I've ever been at. Essentially, once
you clear security, you are corralled in an area of five gates. If you leave the area, you have to go back
through security. If the airport isn't busy, maybe not a problem, but if flights get backed up, watch out. There
are very few food choices, and exactly one lavatory each for men and women-with the line out the door for both men
and women. Avoid this place if at all possible.
KANSAS CITY AIRPORT customer review : 27 May 2013 by G Pinkepank (USA)|
Rating : 2/10
Not enough restroom stalls in the secure area near the gates. Long lines for the women's room and dirty facility.
KANSAS CITY AIRPORT customer review : 23 April 2012 by S Miller (USA)|
Rating : 4/10
This airport is very pre-9/11. There are no food options past security other than a small food kiosk. I have
heard a plan to build a new terminal. It is not very busy and flights are spaced out. I would have to not
recommend the airport but there is no other option to travel to KC.
KANSAS CITY AIRPORT customer review : 6 March 2012 by P Rockshire (USA)|
Rating : 3/10
The airport lacks enough restrooms. Passengers have to leave terminals to get food and come back in through
security and wait in line to get rechecked. The airport need to be remodelled, to give passengers comforts
that other airports have.
KANSAS CITY AIRPORT review : 9 August 2009 by James Burke
Customer Rating : 3/5
Used Kansas City as a base for a quick vacation - flew in on Continental, out on Air Canada
and had a return flight on Southwest in between. MCI is terrific for arrivals, as the unique
design allows one to be off the plane and on the street quicker than a small town airfield.
Rental cars are centralized, but shuttles are frequent, and the rental car building is bright
and pleasant. On the other hand, it is an pain to get from one terminal to another (give
yourself at least 20 minutes). There are slim pickings at the gate, and if you are on an early
morning flight (ie 06:20) don't expect the cafe in the secure area to have coffee... Long
story short: I have been to worse, and I have been to better.
Kansas City International Airport by J Wagadorn
18 May 2009 Customer Rating :
KCI is my home airport, and for short trips I can park in short term parking and literally
walk across the street and be thru security and at my gate in 5-10 mins after shutting my car
door! The security points at each gate save time; no trains to ride or fighting several
hundred other people at central security points People are friendly and helpful.
Kansas City International Airport by M Shipman
8 April 2009 Customer Rating :
While probably a good airport for passengers flying into or out of the area, it is one of the
worse for passengers making connections. I nearly missed making a connection because of the
need to be rescreened even though the gates were in the same terminal and only four gates
apart. The airport's archaic design requires separate screening when going from one gate to
another unless they are literally next to each other. Accessing the restaurants also requires
rescreening. To make matters worse they have a private firm doing the screening that is much
less efficient than TSA. I'll never book another flight that requires connecting in Kansas
Kansas City International Airport by B Scott
4 March 2009 Customer Rating :
On the plus side, for a 6.00am departure on AA, it was 16 minutes from leaving a nearby hotel
and we were through security. This airport has incredibly short walks for arriving and
departing passengers. On the negative side, although there was a Starbucks outside of
security (how convenient for arrivals or airport employees) the little bar kiosk was not open
at 5.00am, so there was no place to buy a coffee, or water, or doughnut after security. I
couldn't even find a drinking fountain. As long as all you want to do is board a plane, this
airport is great. If you have time to kill, it's a hassle.
Kansas City International Airport by V Blake
6 September 2007 Customer Rating :
KCI seems to be a nice airport if you are not connecting though it. If you are connecting through it
you may have to go through security again and that means you will have to get rid of that water
bottle. Only one small bathroom per gate area with each gate area having 5 gates. Food choice in
gate areas is just bad with Wolfgang Puck. Not worth the price.
Kansas City International Airport by Leroy Hoard
1 July 2006 Customer Rating : n/a
True for connecting passengers MCI is not the best place to fly. but if
it is your destination or departing point by far the best airport in the
USA (this is out of the 30+ airports I flown in or out of) I hate
feeling rushed when I am close to missing a plane every airport makes me
feel like that. When I land at KCI (and I have no luggage checked) it is
so awesome to walk off the plane into your car - like you just stopped
at the local gas station.
Kansas City International Airport by Mark Kaplan
21 January 2006
I don't think David has been to KCI (known by locals) in a while.
Restrooms are located within the gates. You don't have to go through
security again to use a restroom.
Kansas City International Airport by David Guenthner
2 January 2006
MCI was designed in a pre-security era. The terminals are semi-
circular, with each group of 4-5 gates having its own security
checkpoint. All of the shops, restaurants, and restrooms are outside
the secured area. If Kansas City is your destination, terrific. If it
is your connection, you'll loathe it. Per previous comments, Kansas
City's TSA staff might be the biggest buffoons of the lot. The last
time I flew through there, those jokers made me throw away a just-opened
20 oz. bottle of soda because they couldn't run it through the x-ray
machine without a cap.
Kansas City International Airport by Christian Farias
Thoughtful comments here - they capture what's good and bad about the airport. In
short, if you begin or end your trip in KC, it's probably the single best airport in the country.
Curbside to gate in 25 feet - an amazing and efficient design. However, this is accomplished by
every gate area being in it's own sterile security area just off curbside, which poses the
aforementioned headache for connecting passengers. KC, for whatever reasons, has never been good as a hub
for airlines (recall back to Braniff 1 and 2, Eastern, US Airways, and the lowly and now defunct
Vanguard Airlines), so most likely you're just an origin/destination passenger. The
renovation has made it more up-to-date, better services and better aesthestic design. It still suffers from
no services, even restrooms, in the gate areas though. Security can be odd - I was once told that
I could wear my tennis shoes through the detector, but then pulled aside for complete pat-down
because I did wear my tennis shoes (by the same guy who told me I could wear them, an then pulled me
aside for the same reason)- where's the logic? Good airport nevertheless.
Kansas City International Airport by Paula Beldon
I had a connecting flight in Kansas City yesterday from St. Louis. This was the first time I had
been to MCI and was not aware of the layout and ended up outside of the secure area. The security
lady was not very nice in the way she explained the situation. We went back through security (with a
child) and then realized that all bathrooms and food were located outside the secure area. We
changed the baby diaper in full view of other passengers sitting around and when everyone got on the
plane there was a long line to use the restroom. This is the most ridiculous airport layout I have
ever seen. Additionally, there were birds flying around in the airport, unsecure and secure areas.
This is not too sanitary.
Kansas City International Airport by David Johnson
23 November 2004
Kansas City International is an example of an airport that has the passenger in mind. This airport
is the easiest to navigate out of any major airport in the country. With the recent renovations now
done, passengers will be greeted to a more friendly atmosphere and amenities that we have come to
The airport has virtually no wait times at security checkpoints and the drive to the gate feature is
still truly remarkable. You can be dropped at the curb and be about 30 feet from your gate area.
This is something that other airports fail to do.
The biggest downside (to many) is the lack of amenities beyond security checkpoints. In most gate
holding areas, there are no restaurants, gift shops and restrooms. To use any of these, you must
exit the sterile area and go through security once again after visiting them. This makes most
passengers connecting at this airport angry.
However, the city has announced that restrooms will be built in the gate holding areas, apparently
this is the biggest complaint they have seen in recent years.
To tell the truth I prefer the gift shops and restaurants outside the sterile area. Those living in
KC have come to expect the lowest airfares in the nation. To have these inside the gate areas,
would create the opportunity for a airline to create a hub here and drive prices northward.
This is why this airport is truly remarkable. It continues to attempt to discourage hubs and drive
prices down with low-fare airlines offerings. Kansas City 's mix currently suits its passengers
tremendously and one that should be quickly adopted at other major airports.
Kansas City International Airport by Joe Emling
30 August 2004
I like the relatively cheap fares in and out of MCI, and I am used to the inconveniences of the
airport's layout. I actually think they've done a great job with the airport despite the fact that
it wasn't designed with today's security and amenities in mind.
I must complain about one thing, however. MCI is one of the few airports allowed to keep its
private security screening force after the TSA took over most everywhere else. While these folks do
a great job in keeping us safe, they could do better in communicating with passengers. Case in
point: I wear a pair of slip-on loafers whenever I fly, which is at least 25 trips per year. In
every other airport in the world, I can keep my shoes on through the security checkpoint. At some
places, they have asked me if my shoes have been through before, and since they don't set off the
magnetometer, I'm fine. At MCI, they never ask me to remove my shoes, but they always take me out
and do the spread-eagle search on me. In the past, they have never told me why I'm singled out for
individual screening, but on my last trip (4th this year), they told me that "my shoes fit a
profile" for additional checks. "Can I just take off my shoes and send them through the X-Ray?", I
asked very politely. And with rather brusque treatment, I was made to undergo an embarrassing
search that involved unbuckling of my belt, unbuttoning of my pants, untucking of my shirt, removal
of my shoes, etc. And for the fourth time this year, the ordeal is capped off with the scanning of
my wallet through the x-ray machine, which, after scanning, is left for anyone to swipe while I
undergo this extensive search.
I know we have to be safe post-9/11, and I'm all for enhanced security procedures. But why is MCI
the only airport in the world where I go through this? And why have they never just told me to take
my shoes off before walking through security? I think the private security staff at MCI needs a
refresher course in courtesy. And adopting screening procedures more consistent with those at other
airports would help a lot, too.
Kansas City International Airport by Larry Mulholland
28 June 2004
Minimal walk from gate to baggage, curb to ticket counter for most airlines seems to be a couple
hundred feet at most.. The close-in parking garage is ideal for late runners with just a short walk
across the street to the counters making Kansas City one of the easiest airports I have ever
encountered. Recent terminal renewal has provided more concessions, a brighter appearance, and
everyone that works in the airport seems to be helpful with none of that LGA attitude. On the down
side, all gates are inside their own sterile area and a trip to the bathroom means having to leave
the sterile area to be rescreened. Fortunately most airlines screening lines are quick moving.
Kansas City International Airport by Justin Davenport
24 May 2004
This month I flew from Baltimore to Salt Lake City on Southwest, with a stop in Kansas City. MCI
needs to be updated - you have to go through security at each set of gates because MCI was designed
so that you can drive right up to the gate. This is inconvenient for passengers like me who were
connecting, and there's no concessions or restrooms when you get to the gates, which can be quite a
bummer especially if your flight is delayed after you get to the gate. Also the lighting was dim
and the terminal looked old, and I wasn't impressed with the variety of concessions. If a new,
redesigned terminal were built, MCI would be a great place for an airline hub as it's within 2-3
flying hours of anywhere in the continental U.S.
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