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Customer Review scoring : Mombasa Airport
3.3 out of 10  3.3 out of 10
9 reviews

 



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MOMBASA INTERNATIONAL AIRPORT customer review :  23 December 2013 by Grahame Tate    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Typical African airport. After you go through the first bag security there is a long hot wait to get checked in. When you make it to the check in desk be prepared to be ripped off, my advice is ask to see a supervisor or ask for the test certificate of the scales. Don't waste your time thinking you can go have a smoke in departures as they charge 400 shillings to get to the smoking room, after that just another security check and a bag search. Bear in mind once through that there are no toilets either. Kenya has so much to offer pity they can't get it right.



MOMBASA INTERNATIONAL AIRPORT customer review :  4 September 2012 by W Pechler    (Netherlands)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Arrived from Nairobi and flew to Amsterdam on September 2nd, 2012. Baggage arrived quickly from our domestic flight, couldn't immediately find international departures but were helped friendly at the outside service desk. Security went fast, but that could be attributed to the fact that it was a very quiet day (only 2 international flights departing after 3 pm) and we were early. Enough available power sockets for charging. Check-in opened a little over 3 hours before departure, once again we were helped by a couple of very friendly guys. Staff on the lower floor overall was kind and helpful, but we asked 3 different people if there was either a Burger King, McDonalds or KFC at the airport and none of them gave us a straight 'no' answer, they all directed us to the small sandwich counter on the second floor. On the second floor, staff spoke poor English. Passport control went fast but was arbitrary, they asked for my entire right hand (4 fingers + thumb) to be scanned while my sister and father didn't need to have their thumbs scanned. Free wireless internet of fairly good speed but very limited reach. A dozen or so of duty free shops. Half the ceiling fans were broken, but since the second floor is not entirely walled up the fresh wind from outside cooled the waiting area down enough. No power sockets at gate 3/4, no toilets either, if you need to go you can just walk right back. After asking, very politely and kindly, if there was a way I could charge my laptop for the long flight (13 hours) they agreed I could charge it behind a desk at the security check, where I left it out of sight for over half an hour and I'm happy to say my faith in humanity remains the same, it was right there where I left it when we boarded, right on time.



MOMBASA INTERNATIONAL AIRPORT customer review :  14 March 2012 by Mark Cole    (UK)

Rating : 2/10

Queuing

Cleanliness

Facilities

Recommended

Traveled in Feb/March 2012 and fingerprints are now scanned upon arrival slowing down the process considerably. From a departure perspective, check-in and passport control were abysmal. Flew Thomson from the UK who add additional layers of security checks not 'enjoyed' by our German or Italian neighbours. Upon arrival at the airport we stood queuing continually for check-in, security, passport control and beyond that a second baggage/passenger scan and finally a hand luggage search/body search. In all we stood queuing for 2 hrs 45 mins.



MOMBASA INTERNATIONAL AIRPORT customer review :  31 October 2011 by S Powley    (UK)

Rating : 6/10

Queuing

Cleanliness

Facilities

Recommended

We travelled back to the UK on 28th October - when booking in, our hand luggage was weighed which increased our allowance (other passengers didn't have theirs weighed) we were informed we needed to pay £30. I offered to pay but was told someone would come and collect it, thought this a bit odd but in a foreign country so did as requested. In departures just before our flight the same check in person approached us and asked for the money - I asked for some paperwork or a receipt, but he said it was between us and he would have to get a supervisor. I told him I was aware he was putting it in his own pocket and he was very concerned that I would report him. I stupidly gave him the money to get rid of him as he was rather intimidating and our flight was due.



Mombasa International Airport customer review : 29 October 2010 by L Suckling

Customer Rating : 1/5

1 Star Rating

We have flown in and out of this airport nine times and have found it chaotic. Upon arriving there are not separate queues for those with visas and those who have to get a visa. Everybody is in the same queue. There are not enough staff on duty to organise queuing to make it more efficient. Hence you arrive in sweltering hot temperatures and it takes over an hour to get through to collect baggage. Can somebody not do something about this. It is also pretty bad for departures too. Very long unorganised queues and it takes forever to check in.


Mombasa International Airport customer review : 15 July 2008 by H Lilley

Customer Rating : 1/5

1 Star Rating

I don't know what airport the previous person was using but it wasn't Mombasa. I have used this airport on a regular basis for the past 4 years and have yet to meet a polite official at any point that works for the airports or airlines. I have found rude men and women. The only area I have actually encountered helpful staff were in the 2 Forex's. The only reason I use this airport is at certain times of the year it is cheaper than Nairobi. Can I give it no stars?


Mombasa International Airport by Paul Whiteley

12 December 2007   Customer Rating : 3 Star Rating

Overall, not a bad airport. Airport very warm but not unbearably so, the ceiling-fans were all working fine. Security, check-in, immigration staff all polite and courteous. As mentioned below, not a lot to do once you clear customs - all duty-free shops (prices must have dropped since the previous reviews - they were fine) and only one café. There is an option to use the Safari Lounge airside at a cost, though I didn't make use of this facility. My only critical comment is that visitors who arrive without visas should have separate immigration queues to those who have pre- obtained visas.


Mombasa International Airport by Nick Serpell

15 March 2006   Customer Rating : n/a

Mombasa is a basic bucket and spade airport. We did not expect much and were not disappointed. the airport has no air con so was extremely hot, something not helped by the many broken ceiling fans. Check in and customs pretty good although, of course, there is not the volume of passengers. Duty free shops charge the highest prices on the planet but that is true at Nairobi as well. The price of food and drink is at Heathrow levels which seems excessive considering Kenya is a low wage economy. Tusker beer costs more at the airport than in our 5* hotel. There is nothing whatsoever to do here so don't let your tour company do their usual thing and dump you at the airport three hours before take off.

Mombasa International Airport by Val Prinsep

21 November 2005

Mombasa airport is one of those open air jobs where both sides of the building are open to the air. The immigration is tolerable, the shop a bit disappointing but lots of nice fresh air. Good to watch the sparrows wheel in and out of the place as well.
 











 


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