Mombasa International Airport Passenger Reviews and Mombasa Airport Travel Reports

Arrived from Nairobi and flew to Amsterdam on September 2nd, 2012. Baggage arrived quickly from our domestic flight, couldn't immediately find international departures but were helped friendly at the outside service desk. Security went fast, but that could be attributed to the fact that it was a very quiet day (only 2 international flights departing after 3 pm) and we were early. Enough available power sockets for charging. Check-in opened a little over 3 hours before departure, once again we were helped by a couple of very friendly guys. Staff on the lower floor overall was kind and helpful, but we asked 3 different people if there was either a Burger King, McDonalds or KFC at the airport and none of them gave us a straight 'no' answer, they all directed us to the small sandwich counter on the second floor. On the second floor, staff spoke poor English. Passport control went fast but was arbitrary, they asked for my entire right hand (4 fingers + thumb) to be scanned while my sister and father didn't need to have their thumbs scanned. Free wireless internet of fairly good speed but very limited reach. A dozen or so of duty free shops. Half the ceiling fans were broken, but since the second floor is not entirely walled up the fresh wind from outside cooled the waiting area down enough. No power sockets at gate 3/4, no toilets either, if you need to go you can just walk right back. After asking, very politely and kindly, if there was a way I could charge my laptop for the long flight (13 hours) they agreed I could charge it behind a desk at the security check, where I left it out of sight for over half an hour and I'm happy to say my faith in humanity remains the same, it was right there where I left it when we boarded, right on time.

Traveled in Feb/March 2012 and fingerprints are now scanned upon arrival slowing down the process considerably. From a departure perspective, check-in and passport control were abysmal. Flew Thomson from the UK who add additional layers of security checks not 'enjoyed' by our German or Italian neighbours. Upon arrival at the airport we stood queuing continually for check-in, security, passport control and beyond that a second baggage/passenger scan and finally a hand luggage search/body search. In all we stood queuing for 2 hrs 45 mins.

We travelled back to the UK on 28th October - when booking in, our hand luggage was weighed which increased our allowance (other passengers didn't have theirs weighed) we were informed we needed to pay £30. I offered to pay but was told someone would come and collect it, thought this a bit odd but in a foreign country so did as requested. In departures just before our flight the same check in person approached us and asked for the money - I asked for some paperwork or a receipt, but he said it was between us and he would have to get a supervisor. I told him I was aware he was putting it in his own pocket and he was very concerned that I would report him. I stupidly gave him the money to get rid of him as he was rather intimidating and our flight was due.

Customer Rating : 1/5

Customer Rating : 1/5

If you experience any problems submitting comments on the above link, please use our general   Feedback Page