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Manchester Airport
2.5 Star Rating: Fair
343 reviews

 



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Manchester Airport customer review :  20 April 2014 by H Bratley    (UK)

Rating : 2/10

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Recommended

You would think that after building so many shops in the terminals, that they would fully man security to get everybody through as soon as possible to do some shopping. Once again, 45 minutes to clear security due to only half the desks being manned so, no time to shop or even purchase food. What a crazy way to run an airport!



Manchester Airport customer review :  18 April 2014 by Bill Atkins    (UK)

Rating : 1/10

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Recommended

I use this airport to fly regularly to and from Philadelphia and frankly the 2 airports are a good match in some respects. Appallingly rude, lazy and slow security, filthy toilets, - Philadelphia wins hands down on parking, food choices and space, since Manchester has turned so much over to retail. This airport really is a terrible reflection on the U.K. and shows it at its slovenly worst.



Manchester Airport customer review :  17 April 2014 by Cali Burn    (UK)

Rating : 0/10

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Recommended

Dreadful. Arrived back in the UK (T3) around midnight from EU. Just 4 border officials checking passports, complete chaos, queues from the passport check right up the hallway, harassed people telling people to get in line and stop complaining, absolutely disgusting behaviour to non-EU visitors. 40 mins to get back into my own country. If this were my first visit to the UK, and Manchester T3 was my first impression, I'd never come here again. As it is, this isn't the first time I've suffered delays coming back via Manchester, and from now on it is the airport of last resort when I fly to the UK. The attitude of the border officials to non-EU travellers made me ashamed to be British.



Manchester Airport customer review :  17 April 2014 by Simon Darnbrough    (UK)

Rating : 9/10

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Recommended

Travelled through Terminal 3 - Checked in at 09.05 through Security by 09.15 which compared to many airports especially Heathrow T5 is pretty good. And that wasn't even Fast Track!! Only problem with T3 is the lack of seating!



Manchester Airport customer review :  17 April 2014 by E Class    (UK)

Rating : 0/10

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Recommended

T3 delays for passing through security at 0500/0600 hours today took over an hour. They have removed 4 x-ray machines and increased the size of the waiting area in lieu of them! This morning 3 of the remaining 8 x-ray machines were out of service. Massive queues - T3 used to be a breeze - not now - they have added more airlines to the terminal and are continuing to do so (more people passing through - less x-ray machines - more queues and delays - very poor management. Staff are (in security) are also cheesed off due to stressed out passengers. Some at M/cr Airport needs to get a grip and get this sorted - fast.



Manchester Airport customer review :  15 April 2014 by M Singh    (UK)

Rating : 0/10

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Recommended

My 90 year old grandmother flew from Terminal 3 yesterday and I was left horrified by the attitude of the wheelchair assistance staff. She is a frail, tiny lady who was shouted at by two members of staff, told to keep her cabin bag on her knee, despite it being too heavy for her. Appalling service, I will go out of my way to avoid travelling from Manchester airport in the future.



Manchester Airport customer review :  15 April 2014 by G Watson    (UK)

Rating : 3/10

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Recommended

I travel regularly, so I am very familiar with airport security procedures and the need for them. Although they can be irritating and time-consuming, I completely understand why they are necessary. That said, what I do consider unnecessary is being on the receiving end of rude and abrasive behaviour from security staff. I travelled through Manchester Airport at the weekend and can honestly say I have never had such an unpleasant experience while going through security. The chap at the conveyor belt didn't speak to me - he barked instructions, treated me like I was a moron and even got uppity at the way I picked the plastic tray up off the conveyor. Honestly - it was like nothing I've ever experienced before and I hadn't done anything to spark his rudeness. Absolutely disgusting behaviour.



Manchester Airport customer review :  10 April 2014 by P Baxter    (UK)

Rating : 5/10

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Recommended

I travel several times a month out of Manchester both long and short haul. It isn't the worst airport I use - it doesn't bus everyone like Brussels, it doesn't make you spend ages changing terminals like Frankfurt, it hasn't got the frankly insane organisation of Heathrow's immigration and it isn't as dirty and unpleasant as Liverpool (or have that airport's cringeworthy strapline). I find the staff friendlier than average, but there are a couple of serious issues. Terminal 3 immigration is seriously inadequate for the number of flights. If all desks are manned long queues still arise regularly. The Duty Free layout in Terminal 1 is a disgrace and shows a deep seated contempt for the customer as just another object to extract money from. It is clearly designed to disorientate the passenger in the hope that they will wander about the shops and buy something. Nothing like it anywhere else in the hundreds of airports I have visited. The people who man the Meet and Greet service aren't properly trained - they never offer the Fast Track pass if you buy M&G Plus unless you ask. Conversely, if you haven't bought it just ask and they will give you one as they clearly haven't got or can't be bothered to check the information as to what you are entitled.



Manchester Airport customer review :  31 March 2014 by Tony Williams    (UK)

Rating : 0/10

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Recommended

Appalling. I travel regularly long-haul in business and spend a good deal of money annually going through this third world airport. Dirty and overcrowded. The worst experience is going through security. Staff are unpleasant at best and even downright rude. Fast track is a joke. I am flying to DXB in 2 weeks and I shall have to endure this pathetic airport again.



Manchester Airport customer review :  28 March 2014 by R Cartry    (UK)

Rating : 4/10

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Recommended

I use Manchester airport regularly. Excellent motorway access. Easy to negotiate. Can be fast in and out. Immigration can be a problem with queues, but security are the worst queues. The airport really falls down on how it's run. What a terrible advertisement for Manchester. This airport must costs Manchester a lot in bad image, you just can't do the job. The place it just plain filthy. It's not cleaned. The car park, dear me. The lifts look as though they have never been cleaned. Strange, coloured, dried up puddles. The whole place needs steam cleaning. Cigarette butts everywhere, litter, ingrained old dirt on the surfaces everywhere. Is this really the UK? Surely we are in some other country already? The second big problem is the overcrowding at the airport. There's hardly any room for passengers to me met at arrivals: the area has been taken from passengers and given to shops. It's also v congested in departures, hard to get in and about, little room to wait. The space has been given to shops so little left for passengers. And is this the last airport in the world which requires a coin to be inserted into the trolleys to obtain one? It's a laughable sight to see hordes of people arriving in the customs hall to collect their luggage and go to get a trolley. Of course they need to change money first. Its a pound coin! Better than going through Heathrow though. Idea: why not get Changi Aiport to run it.



Manchester Airport customer review :  13 March 2014 by R Patel    (UK)

Rating : 0/10

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Recommended

Very bad service at this airport. Travelling to and from airport on Turkish Airlines. Staff rude and unhelpful. Used to enjoy sitting in cafe overlooking the airfield now not accessible unless travelling. Poor service overall. Disappointing.



Manchester Airport customer review :  10 March 2014 by A O'Sullivan    (Ireland)

Rating : 10/10

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Recommended

Flew out of terminal three, 08/03/14 at 2200. Security staff excellent friendly and efficient. I found the terminal spotless. Good range of shops airside however as we were the last flight out there was no hot food available. I can appreciate that it is not worth doing hot food due to lack of traffic so I was not too perturbed by this. Had flown into Terminal one earlier in the day and again found terminal spotless. Furthermore the rail service from the airport is excellent. Tip for passengers don't queue for rail tickets use the automatic machines they are great. Overall a very pleasant airport experience.



Manchester Airport customer review :  7 March 2014 by M Kavanagh    (Ireland)

Rating : 5/10

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Recommended

Flying to Dublin through Manchester T1. I cannot understand the layout of this airport. It seems to be designed as a shopping centre with an airport afterthought add on. The first time I went through there I had a quick look around the shops and had some food in the only place to eat. When I went to go the gate I discovered that there was another area full of shops and restaurants once you walked (or I should say meandered aimlessly) through a shop/unsignposted cash extraction area. No idea what was past the first part of the mystery tour. Self guided tour. Signposting is poor. They should provide some signs to show you where they are cleverly hidden.. must be a design feature to ensure they don't upset the feng shui or obscure the shop signage. The gate signs are really cleverly hidden behind the low ceiling beams. And did you know in Manchester it's 12354, just in case you've figured out where the signs are hidden they have another trick of swapping 5 and 4 to really add a final twist to the mystery tour. Altogether a great experience for free. Almost. Unless you get caught in shops and have to buy something so you can ask someone the way out.



Manchester Airport customer review :  21 February 2014 by S Silvert    (UK)

Rating : 4/10

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Recommended

We use Manchester airport fairly frequently but haven't experience British Airways check in at T3 for a while. To call it shambolic would be kind. We arrived at 7.20 for a 9.50 take-off having checked in online. The bag drop line was so long that 40 minutes later we were half way through. This line was serviced by 2 and at times 1 desk clerk. Having tried to complain that we were in danger of missing flights and connections, the only other person around suggested that we should write to BA to complain as this happens all the time and they never have enough staff. We finally had to take matters into our own hands and jump the queue (thanks to other understanding passengers) and run through security to get to the gate as it was boarding! Given the choice we will not fly BA again from Manchester and would urge others to do the same until BA does something about the abysmal staffing situation. By the way, if you're travelling First Class, they have 2 desk clerks waiting to check you in! BA clearly only cares about the big spenders!



Manchester Airport customer review :  17 February 2014 by P Vickers    (UK)

Rating : 1/10

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Recommended

Travelled through Manchester Airport Terminal 3 on 14 February 2014 and I have to say how thoroughly disappointed I was with the place. Instead of getting better over the years, t has got progressively worse. From unnecessarily long queues at security, presumably from poor resource management to the claustrophobic atmosphere in the T3 departure area. The airport group have squeezed so many retail outlets into the place that you can hardly see any daylight and there is insufficient room to feel comfortable. At the gate 141 waiting area I counted a mere 20 seats which is pathetic when you consider the Airbus on which I was travelling has a capacity of about 160! Some of the 'seats' in the waiting area were nothing more than park benches. Uncomfortable and totally out of place in an airport. Not a customer friendly experience at all and heaven knows what it must be like if there are any delays. Anyone travelling through T3 will know how a sardine feels when they use it. The signage around the place is also poor. The font size is large and its like something you would see in a kids nursery. An all round poor experience which I don't want to have to repeat in a hurry.



Manchester Airport customer review :  14 February 2014 by Kevin Tunnicliffe    (UK)

Rating : 10/10

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Recommended

A year ago I could find nothing good to say about Manchester and was very reluctant to fly from there. This however was my third trip in a row from MAN and again I was very surprised at the changes in attitude and efficiency, particularly with the security staff and queuing.



Manchester Airport customer review :  7 February 2014 by Paul Van Alsten    (France)

Rating : 8/10

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Recommended

Arrived from Paris at Terminal 3. Landed at 07.45am so queuing times at immigration were short. Luggage delivered within 15 mins. Upon departure check-in was hassle-free - using self-service machines and baggage drop. Airport let down by intrusive security check and very surly staff. I was barked at for not taking my shoes off, then had to undergo the body scanner and an additional patdown! Boarding areas provide ample seating and clean lavatories.



Manchester Airport customer review :  21 December 2013 by G Colburn    (UK)

Rating : 8/10

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Recommended

Flew in from Belfast, arrived at T3, straight through with no queues or distractions. Will admit that the walk from T3 to the train station is a bit of a pain, still once you get there, it's only twenty minutes into the city centre. A very good regional hub in my opinion, miles better than Liverpool for example and a lot more functional and modern than certain other provincial airports in the UK. Only thing lacking is a decent bar air/land side, Wetherspoons take note!



Manchester Airport customer review :  20 December 2013 by Rob Bond    (UK)

Rating : 3/10

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Recommended

9th December travelling to Helsinki via Amsterdam from Terminal 3. Arrived over 2 hours before the flight at 09.20 with the intention of picking up some presents to people at the airport. Between the queues for the KLM/Air France bag drop and the endless waiting in Terminal 3 security, by the time I had cleared security I had 5 minutes to pick up a coffee and then the gate was opened. Therefore no shopping for me and no additional revenue for Manchester Airport so Schipol got my business. The Terminal 3 security is perpetually slow and is simply unable to cope with demand especially when the two American Airlines morning flights passengers are going through security. This has recently been upgraded but seems worse to me now. On the positive side on my return immigration was quick and bags were delivered swiftly as well.



Manchester Airport customer review :  13 December 2013 by Kevin Tunnicliffe    (UK)

Rating : 8/10

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Recommended

In the past I have been very critical of Manchester but for the third time this year the airport has exceeded my expectations. Outbound on 05 December and inbound on 12th was a pleasure. Very short queues and polite, staff on security. We were airside in under 5 minutes from having dropped our bags. On return we were through immigration in less than five minutes. Only criticism was baggage reclaim. A few bags came through within a couple of minutes of our arrival but then nothing more for almost half an hour.



Manchester Airport customer review :  12 December 2013 by L Bach    (Germany)

Rating : 1/10

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Recommended

Long queues, very unfriendly staff, especially at security. Almost missed my flights, despite arriving well ahead. Very unorganized. Would rather spend more time travelling than flying via Manchester again.



Manchester Airport customer review :  29 November 2013 by Robert Szocik    (UK)

Rating : 2/10

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Recommended

T1 to MLA with Easyjet. Sadly, I have to concur with many of the comments below. On departure: no queue or problems at bag drop, but I almost missed my flight due to enormous queues for security - there must have been the equivalent of two A380s in front of me, and moving slowly. I was planning on having breakfast in the terminal (MAN management take note: this is loss of income), but there was no chance - just time for a mad rush to the gate, with only enough spare time to buy a drink. No issues with Easyjet ground staff, however. On return: 15-20 minute queue for immigration, but no issues with staff at passport control. 10 more minutes waiting for bags. It's becoming apparent that MAN is following the example of LHR, and is doing a very good job of it - while passenger numbers have hardly rocketed in the past few years, staff cuts are clearly taking their toll. We should be proud to call this our home airport - the gateway to a great region - but there's no chance of that at the moment, I'm afraid!



Manchester Airport customer review :  4 October 2013 by Jennifer Dunlop    (UK)

Rating : 0/10

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Recommended

Travelling Manchester to Belfast recently I had the most horrendous experience I have ever had passing through 'Security' - The baggage check was fine and the staff were reasonably civil, but when I got to where you scan your boarding pass and look into something (is it a camera?) all hell broke loose. An extremely rude aggressive female member of staff started shouting at me because I couldn't get the scanner to work and didn't know that I was supposed to look into the camera. When I told her not to be so rude she stormed off and luckily a more civil male official took over and let me look into a hand held 'camera' instead, otherwise I might still be standing there.



Manchester Airport customer review :  3 October 2013 by Frances Khan    (UK)

Rating : 1/10

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Recommended

Manchester airport must be the most passenger unfriendly airport in the UK. I arrived happy and fresh from a great holiday in Mallorca at 1.20pm, Sat 28th Sep. 45mins frustrating queuing at passport control for EU passengers. Trying to extract a trolley from the useless and money grabbing Trolley Pay Station-lost 3 pounds and hurt my arthritic hand. Longer wait at Carousel 5 waiting for a suitcase that I eventually found out was still at Palma airport. I left the airport some 4 hrs later feeling shattered. All airport staff should be given a much needed course learning that passengers are human who should be treated with respect.



Manchester Airport customer review :  1 October 2013 by Rob Bond    (UK)

Rating : 3/10

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Recommended

Flew from Terminal 1 on 27th September. Was checked in by 5am and security was chaos with people spilling out of the security area into the check-in area due to weight of numbers. After a long wait in a windowless, hot environment finally got through however not a pleasant experience at all. Manchester is my local airport and I fly from here several times a month. In recent months Terminal 1 and Terminal 3 security has become a nightmare and I am beginning to dread this every time I fly. Unfortunately however Liverpool does not offer a lot of routes so I am very muck stuck with using Manchester. Particularly in Terminal 1 considerable investment has been made in extra retail space but I never use it due to time and also not being in a shopping mood after the security experience and I imagine retailers are suffering as a result.



Manchester Airport customer review :  1 October 2013 by Kevin Tunnicliffe    (UK)

Rating : 7/10

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Recommended

I have been scathing about Manchester in the past and was loath to use this airport after the last few times but found myself booked on three trips this year. This was the first and I have to say it was an eye opener. My dislike of MAN is based on several trips where staff and facilities have been woefully short of the minimum you would expect. This last trip was a welcome exception. The fast track was operating well and the staff at screening were courteous and efficient (a first for me at MAN) and we were through in a few minutes. On my last return through MAN we were held on a corridor for over an hour with no explanation and then faced with surly immigration staff and long, long waits for luggage to get onto the belt. To my immense relief the organisation was far better on this trip. The queues for immigration were relatively short and by using the automated booths were through in less than ten minutes. They do need more of these booths though and to keep them in working order. Baggage was on the belt within ten minutes of us reaching it and we were off the plane and out of the airport in a little under 30 minutes all told. A much better experience. I can only hope this is norm now and not a lucky hit.



Manchester Airport customer review :  25 September 2013 by C Deas    (UK)

Rating : 1/10

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Recommended

Flew out on 7th September. Arrived at 5.15 for 7.35 departure. Took more than an hour to check-in and then joined horrendous queue at security. Had to be pulled out of queue in order to make our flight. Does anyone have time to shop in duty-free? We certainly didn't. Coming back was less stressful. Large queues at passport control but at least kept moving. However, a very long walk from aircraft to baggage reclaim especially for parents who had young children to carry.



Manchester Airport customer review :  18 September 2013 by D Muxworthy    (UK)

Rating : 0/10

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Recommended

Flew from T1 on 13 September 2013 to Pisa. Huge queues at check in and security. Returned on 17th September to be met by huge queues again at security. Not surprisingly the duty free shop was well staffed and laid out but I did not have time to shop there!! The airport management need to spend more on security facilities and less on revenue generation. I will avoid Manchester in future.



Manchester Airport customer review :  17 September 2013 by David Gutteridge    (UK)

Rating : 0/10

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Recommended

Terminal 1 - arrived 05.15 for 07.30 departure . Carry on bag only. Already checked in on line. Queue for security stretched right through terminal to outside drop off zone. Processing very slow, barely made my flight along with many others. Retail obstacle course really aggravating and of course pointless after all the delay. Having read previous reviews it appears something is basically wrong here.



Manchester Airport customer review :  17 September 2013 by J Tydeman    (UK)

Rating : 2/10

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Recommended

Flying back to Southampton, experienced appalling shambles at security. Gigantic and slow moving queues in the middle of a weekday afternoon. Apparently there are 'improvements' afoot but there is no excuse for this disgraceful third world scene. Shame on the management.



Manchester Airport customer review :  12 September 2013 by Peter Clarke    (UK)

Rating : 0/10

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Recommended

I am a frequent flyer and pass through Manchester at least once every month on business. Unfortunately, I depart/arrive via Terminal 3. Departure has been a nightmare for many months now, and the fast track takes longer than the normal queue. Staff simply do not care (or there is no one on duty) and people move freely between the normal queue and fast track. I departed there on Tuesday 3rd Sep and it was just the same. Arrivals is even worse as quite often you arrive at the same time as other flights and the queues for immigration are horrendous. On Friday 7th June I arrived on a flight and we disembarked at the far NE end of Terminal 3 to be immediately met with a queue that stretched as far as the eye could see (I photographed the queue being careful to capture the '2010 travel awards winner' proudly displayed on the wall) (for those of you that don't know the terminal, the immigration control is in the centre). Unfortunately, there was also a queue from the far SE end of the terminal, and they had precedent over our side so we had to walk from the NE end of the terminal to the SE end and then join the end of that queue. There must have been four flights queuing. There was one immigration officer dedicated to Foreigners and max 3 for UK nationals. It took one hour to pass and I'd been travelling for 24hrs already that day. I came through again in July and August and had a similar, but not quite as bad experience, having to wait only 15 and 20 minutes respectively. The terminal is simply not up to the task of handling the volume it passes through. There are no automated 'chipped passport' scanners. Then once you get through immigration you have an equally frustrating wait at baggage handling. I wrote this review because the issues are long standing and show no sign of improving. I'm looking at either changing carrier or airport as Liverpool is only a few miles further away. So, be warned if you plan to use this terminal. On the plus side, when I go on holiday it is usually via terminal 1 and there I have no problems.



Manchester Airport customer review :  4 September 2013 by Des Farry    (UK)

Rating : 0/10

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Recommended

Terminal 1. Tried to check in for a flight leaving at 7.10am on 31/08/13. The queues went through the terminal and out through the door. Because of delays in security, an airport employee patrolled the Fast Lane calling out flight times to take people out of the queue into the Fast Lane. This is not efficient, as the estimated time to get through security has been seriously underestimated by the employee. When we finally got through security we were refused embarkation at the departure gate as this had closed. There are four basic problems at Terminal 1: 1) Too many early morning flights. 2) Security is understaffed and extremely inefficient. 3) Because of high aircraft charges for checked in bags more hand luggage is having to be checked in. 4) When you finally manage to clear Security you then have to fight your way through the Duty Free area to try and get to the departure gates in time.



Manchester Airport customer review :  30 August 2013 by S Hamilton    (UK)

Rating : 8/10

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Recommended

Terminal two at Manchester airport on 5th Aug 2013. We had a flight to Dalaman and we were checked in very quickly by the check-in staff who were smartly dressed and very polite. Went up to the security area to be held up for all of 5 mins which for Manchester was extremely good. We passed through with no hassle at all and was even told by staff to have a good flight/holiday which again we found very good for Manchester (which is not the norm). We found our gate after going through dutyfree shop. At 9.35am the plane pulled onto the stand (214) and we had to wait for all the passengers/baggage to be taken off before we could board, at 10am we started to board our Onur Air flight to Dalaman, we were all on by 10.15am and we pushed back. We will be flying out of T2 MAN again in the future.



Manchester Airport customer review :  29 August 2013 by M Allan    (UK)

Rating : 0/10

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Recommended

Arrived back in Manchester T2 approx 10pm on 20/8 from Greece. As has been the case on every single arrival at this airport in recent years, the wait to pass through immigration was ridiculous. On this occasion, we waited almost an hour. We were European nationals arriving in a European country from another European country. I was embarrassed to once again witness this at my home airport. The first impression that non UK passengers must receive of Manchester doesn't bear thinking about. Given the amount of passengers arriving on the evening in question, I could not see any grounds to keep people (many with very young children) waiting for this length of time. A shambles.



Manchester Airport customer review :  28 August 2013 by Ed Smith    (UK)

Rating : 5/10

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Recommended

MAN is my local airport and I use it somewhere between 15 and 20 times a year - usually "off season" and for early morning flights, and normally it's a joy to use - the new security arrangements in T1 and T2 particularly are excellent and from bag drop to end of security can take as little as 10 minutes. However, the current security debacle in T3 is abysmal - on a recent short haul flight to Europe, I arrived as I usually do 90 minutes before departure time and after baggage drop off I immediately found myself in an incredibly long security line that snaked around the building as far as the eye could see - asking a security guard how long it would take to clear he shrugged and responded "about an hour". I asked why it was so bad, and he replied that they were down to two scanners due to refurbishment and it was the busiest time of year. You really do have to question why they have chosen to do this refurbishment at the busiest time of year when it would clearly cause maximum disruption. All the way through the awfully long and hot wait, a lady was calling through passengers who were departing in less than 30 minutes (so it pays to be late clearly!) and a sense of barely controlled chaos pervaded the whole thing. When finally getting through the lines, there wasn't time for any refreshments etc, just a brisk walk to the gate and immediate boarding was all that time allowed - am surprised the retailers in T3 are not up in arms at the current state of the place! Such a shame, Manchester Airport is normally a wonderful place to start a trip, but the current state of T3 leaves a sour taste in my mouth. Thank goodness my next flight is out of T2.



Manchester Airport customer review :  22 August 2013 by C Stephenson    (UK)

Rating : 2/10

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Recommended

Terminal 3. I've used this terminal regularly over the last few months and can't wait for a break from it. The queues start at the entrance to security and from there it's all misery until on the flight. To provide an excuse, the management have put up apologetic signs. But they've been there for months now, so the excuse has worn paper thin. There are only three x-ray machines in use, leading to an unpleasant and painful (for people with niggling injuries, like me) lengthy standing session in an area with the atmosphere of a hospital waiting room. This seems unnecessary when there are other machines nearby that are little used, and many staff standing around with nothing to do. Staff are offhand or surly and seem to have no sympathy to their customers' discomfort. The shops are OK but there's rarely time to part with any money. To the officious member of staff I grumbled to...no, I can't arrive earlier than when the first train of the day drops me off! And why do you have to scan your boarding card twice (with inevitable queuing each time): is that meant to be an improvement?



Manchester Airport customer review :  21 August 2013 by Bruce Jones    (UK)

Rating : 0/10

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Recommended

Simply the worst airport I've had the misfortune of visiting. Actually missed my flight for the first time in my life! Got to the airport 2 hours before my flight (6am) with no bags to check, which from experience is plentiful for most normal airports. However, at Manchester I was greeted by the mother of all airport security queues. Having shuffled along for 1.5 hrs, I could see time was getting tight. Thankfully, a member of staff shouted "anyone with a flight in the next 30 min, please come forward", which I gladly did. Whereas most airports suffice with a full body metal detector, Manchester insists on using a ridiculous body scanner. You have to queue to enter the scanner, then after you exit you get scanned again! In all, it took me 25 min to get through the body scanner, leaving me 5 min to run to the boarding gate. Got there 5 min late - the gate had closed. What's the point of fast-tracking people 30 min before their flight, when it takes 25 min to pass through security? And why use body scanners that serve no purpose other than to cause you grief and misery? The whole operation is a shambles.



Manchester Airport customer review :  21 August 2013 by E Fein    (UK)

Rating : 1/10

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Recommended

17/8/2013, MAN-MUN, 6.55am, Lufthansa. Arrived at around 5am. Airport extremely over crowded! Checked-in online with no baggage, so went straight through to security. But unfortunately only got as far as the boarding pass scanner to enter the airside zone. Apparently the barcode on my boarding pass was not the right kind of ink. I had to go all the way back to the check in desk pointlessly just to get an airport boarding pass. Whilst time was ticking, had to join the first queue which started practically from drop off then the second queue which was for security. Now there is really no security at Manchester airport, all the rude insolent staff just tell you where to stand. A loud beep came out of the gate signalling I had to stand in a claustrophobic box for 15 minutes with 7 other people, just so they could pat me down. Had to run straight to the gate, which was 08 and was about a good 15 minute walk from security. When I arrived the sign said 'boarding', so hopped into the queue. But queued for about 25 minuets before I could even board the plane. Don't even get me started with arrivals, that's worse than a zoo! No wonder the airlines say come at least 2 hours before your boarding time!



Manchester Airport customer review :  24 July 2013 by Michael Davies    (UK)

Rating : 8/10

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Recommended

Terminal 1. Lufthansa to Munich at 06.55. 16th July. Already checked in online and as I had hand luggage only, I went straight to security at 05.30. Lots of people about, mostly people going on holiday. The queue kept moving, I didn't have to stop and standstill and overall it went smoothly. Airside - The one thing I hate about this terminal is having to walk through the duty free shops to get to the gate area. Its like walking through a department store and is not conducive to efficient passenger transit from A to B. A new restaurant upstairs that has replaced the self service one. The service was fast as required by departing passengers. Return arrival next day at 22.30. Guess what? Automatic E passport gates not operating (again)! Fortunately, there was no queue for manual passport inspection. Didn't have to wait for baggage so I was out of the airport in quick time. One of the better experiences.



Manchester Airport customer review :  24 July 2013 by L Cadwallader    (UK)

Rating : 5/10

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Recommended

Terminal 1. We used to fly via Manchester quite often but in recent years we have invariably used Liverpool. However, I had found it cost slightly less to fly from Manchester, so we went for the cheaper option. Everything went fairly smoothly both on the outward and inward journey and we encountered no unpleasantness from anyone: in fact, the security lady who attended to us was positively pleasant and helpful. She even suggested that my wife and I share a tray for the items which had to be sent through separately. Would we choose Manchester in future over Liverpool? Only if it was much cheaper. Everything took much longer at Manchester because of the crowds. Security area seemed more claustrophobic and there was hardly any room on the other side of the channels to re- pack one's bags. On our return it took approximately an hour from leaving the plane until we exited the car park. There weren't any major queues at any stage, but long walks, passage through passport control, waiting for the bus to Jet Park 3, roadworks between the airport and the car park all took time, even without hold luggage to collect In contrast, our daughter who had flown later via Liverpool said that on return it took her just 5 minutes from plane to car park. She agreed that everything had been in her favour, but in the past we have managed it in 15 minutes when immigration is not busy. Also why is a boarding pass required even to buy a newspaper at Manchester when there is no such requirement at Liverpool? On balance, therefore, Manchester was better than we expected, but the sheer volume of people passing through would make us choose the possibly more downmarket but "homelier" Liverpool on most occasions.



Manchester Airport customer review :  15 July 2013 by Rob Walker    (UK)

Rating : 1/10

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Recommended

This airport is an unpleasant one from which to depart. Security is nonsensical and un-necessarily neurotic. It seems that the MAG management have as their number 1 priority the inconvenience of the passengers. Why is it that when they go from bad to improved, someone dreams up something new to create queues and take the airport back down to very poor? Their latest gimmick is a new (and very expensive) system to photograph every passenger going into the departure lounge and then repeat the process as they leave! They state: All these security precautions are absolutely necessary to ensure the safety of all passengers so co-operation with security searches will be appreciated by the Airport staff. The passengers are put upon as a result of poor and incompetent management.



Manchester Airport customer review :  10 July 2013 by A Banks    (UK)

Rating : 0/10

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Recommended

Arrived early hours of the morning tired and looking forward to my holiday. To me the airport is where it starts? Sadly this is not the Airport to start your Holiday. This was my first visit to Manchester airport and hopefully my last. The good parts - it was clean! Then you hit security, now we all know it has to be done but this lot were the worst I have come across. Rude, obstinate are just the nice words I can think of. By the time we got through we then had to rush to get in time for our check in time, this gave us no time for a Break or look at duty free. So on the whole avoid if you can.



Manchester Airport customer review :  3 July 2013 by D Taylor    (UK)

Rating : 1/10

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Recommended

Large queues seem to be a given at Manchester airport nowadays, it is no longer my departure point of choice, but unfortunately on occasion I still have to use it. Last week, we experienced a 20 minute delay when we arrived to wait for Wheel Chocks to be positioned, before we could leave the plane, and then 1 hour 30 minutes waiting for the luggage to arrive? Over 2 hours from touching down on the runway to exiting the building. Very poor service, management and staff I am afraid.



Manchester Airport customer review :  25 June 2013 by B Clegg    (UK)

Rating : 0/10

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Recommended

Flew from Manchester airport on 17th June 2013 and were met with massive queues at check in and security, only just made it for our flight after queuing for over 2.5 hours. No time for a coffee or browsing round the shops, very stressful.



Manchester Airport customer review :  14 June 2013 by Stephen Hadfield    (UK)

Rating : 2/10

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Recommended

MAN is my local airport - unfortunately. I've had so many bad experiences there that it is difficult to recount. Flew back from Palma on Saturday afternoon 2 weeks ago and had to wait 2 hours for baggage which then came through on a different carousel than the one posted on the arrivals board. Appalling customer service, total indifference to their paying customers and an all too familiar "take it or leave it" attitude. The explanation for the 2 hour baggage reclaim was "there were a lot of flights all arriving close together". This was late May and therefore out of high season. Dreadful, officious passport control staff. People with non-British passports were processed much quicker than actual British residents. An appallingly sub-standard airport with many lessons to learn that continue to go unheeded.



Manchester Airport customer review :  11 June 2013 by Patrick Tan    (Malaysia)

Rating : 1/10

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Recommended

Flying from Heathrow is already a bad idea. Manchester Airport is not any different. I was flying with Emirates and workers all the way from the check-in counter to security and boarding were all rude and impatient. Sadly, none of them showed any level of professionalism in their speech and were all very arrogant. I have to admit that this is probably one of the most basic airport that I have ever used. The airport is obviously too small to accommodate all passengers. Very big disappointment indeed!



Manchester Airport customer review :  10 June 2013 by K Bowen    (UK)

Rating : 9/10

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Recommended

I see that the staff are impatient, rude and generally unhelpful by an awful lot of posts. It is assumed the posters do not see themselves that way yet I would suggest that it is the case. I shall be flying long haul again in October, but then I plan ahead and generally have little difficulty at any airport. If I have a "problem" my experience has been to just have polite word and amazingly something happens. I have never had a problem at Manchester, except for some mistaken train information which was quickly apologised for and quickly resolved.



Manchester Airport customer review :  6 June 2013 by S Thompson    (UK)

Rating : 5/10

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Recommended

Had no problems at the airport apart from security at departure. My 75 year old husband was given a pat down security search and asked what he was wearing around his waist. On being told it was a hidden money belt the very officious young man demanded that this be removed. To do this my husband had to undo his trousers in front of a crowd of people. I also saw another elderly man having to do the same. Surely a bit of respect would not come amiss. On the other hand the young lady on passport control upon landing couldn't have been more pleasant.



Manchester Airport customer review :  31 May 2013 by A Conway    (UK)

Rating : 0/10

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Recommended

Trying to board a domestic flight today was a nightmare. I must have scanned my boarding pass about 6-8 times. The new photo recognition equipment wasn't working. I joined a queue out of the departure lounge for the boarding gates and as I neared another check point I switched queues only to be told when I got to the front that I had to rejoin the queue (at the back) I'd just left as this queue was only for those that couldn't get through the automated scanning point - how was I to know? Impatient, rude, stressed security staff didn't help the situation. Hopeless.



Manchester Airport customer review :  30 May 2013 by Mark Burns    (UK)

Rating : 0/10

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Recommended

Travelling to Thailand from Manchester T2, after check-in we were told to go straight to the fast track security queue as we had 1 hour before take off. Got to the fast track line and was told to join the main line, even though we had given our take off time. Joined the line which was queuing out of T2 and up the stairs approx 600 people in the queue, got to 20 minutes before take off and there was no way we were going to make it through security in time, a staff member shouting out to come forward if your are due to take off in the next 30 minutes. So we were fast tracked through. It was a very unpleasant experience and we had only got to the security line. The flight was fine, just the security line needs sorting.



Manchester Airport customer review :  30 May 2013 by D Ward    (UK)

Rating : 0/10

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Recommended

Terminal 3. The main problem is with airport security. Arrived at airport 90 minutes before departure (even though you can check in luggage up to 40 minutes before departure). Big queues for depositing baggage. The new airport body scanners seem totally unnecessary and simply slow down the procedure. What they had before was perfectly adequate. My hand luggage was "queried" because a swimming mask and snorkel showed up as potentially a "blade and some piping". Can't the scanners tell metal from plastic? The contents of the whole bag had to be searched by hand and put through the scanners again. Meanwhile my jacket, wallet, passport etc. had gone down a different channel and was at risk of being taken while my bag was being "examined". By the time we were through this process the flight was on "last call" and had only 15 minutes before departure. So much for refreshments and shopping before boarding. As others have said, the lack of sufficient staff is the principal reason for this inefficiency. Getting through the security gates in itself took over 30 minutes. It's not a pleasant experience when you're starting your holiday.



Manchester Airport customer review :  21 May 2013 by T Pattison    (UK)

Rating : 0/10

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Recommended

Terminal 1 - Would never use this airport again. - long queues backed up at security gates. I stayed at an on- airport hotel and arrived at the terminal 2.5 hrs before my flight. I had to demand to be fast tracked and then still had to run to the gate and almost missed the flight. Then the plane was delayed because the bags for the people who missed the flight had to be removed! They are simply not geared up to handle the number of people they have to process and need to urgently consider cutting the number of flights leaving the airport from this terminal. The security gates just can not process people quick enough. For Arrivals the design of the terminal is appalling. Off the plane at ground level, immediately have to walk upstairs only to have to come down again a few yards later, then upstairs again before finally back down again to retrieve luggage. There were people on my plane with walking difficulties and there were no escalators or moving walkways available to them.



Manchester Airport customer review :  13 May 2013 by Jane Logo    (Greece)

Rating : 1/10

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Recommended

The lines for the security check were huge, I was lucky they called 2-3 flights that they calculated that if they did not take to the fast lane, would lose the flight. So even with the fast line it was too long and the bag takes 8-10 min it almost had nothing inside, and 2 separate lines go to one to get each and every one again checked, and body search and shoe removal and they wait for everyone to take their shoes which can take a century for some. They could at least make everyone take off their shoes from the beginning and not waste time. I ended up running to go to the gate after you go through all the shops. Very stressful. It is the individual checks that lack personnel.



Manchester Airport customer review :  18 April 2013 by Robert Szocik    (UK)

Rating : 2/10

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Recommended

Several recent domestic flights from T3 to/from LHR, mostly with BA, one with Virgin Atlantic. My experience is, as always with this airport, variable. Most of the time it's good, so I still recommend it. While the dreadful design of this terminal cannot be quickly improved, I see no reason why they can't improve cleanliness or facilities. Flights are often delayed, even at quiet times, and the security experience is so variable, that it's beyond a joke now. While I have always been well-treated by MAN's security, it's the haphazard way the rules are applied which is so annoying. On my most recent flight, half the queue went through a "standard" check, while the other half were subjected to the full-body scanner, a separate shoe scanner, a full-body pat-down, and a full head-to-toe hand-held scan. While several major airports around the world have now given up on such over-zealous screening, I'm beginning to wonder just what MAN knows about security risks, which the rest don't? Either everyone should be subject to such intensive scanning, or no-one at all. This took much longer than the bag scan did - which meant that our bags were sitting unsupervised on an adjacent belt for quite a few minutes. Not impressed at all.



Manchester Airport customer review :  15 April 2013 by N Barnsley    (Spain)

Rating : 6/10

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Recommended

I flew into and out of T3 during the Easter holiday weekend. Even though it's the newest of MAN's three terminals it clearly wasn't designed for the current levels of passenger throughput: huge queues snaking back from passport control on arrival and only two out of six desks were manned. Obviously this is a Border Agency issue, but as most flights at this terminal operate to/from EU countries - and the same scenario is replicated at airports across the UK - surely it would make sense for the British government to finally join the European majority and sign the Schengen agreement?



Manchester Airport customer review :  4 April 2013 by S Papies    (Germany)

Rating : 3/10

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Recommended

Review refers to T3. Arrived on Monday noon by flybe from DUS without luggage. Arrival ok. 15 min by feet to train station. Flew back to DUS (again without luggage) on Tuesday, flight departure time 5.45pm. I arrived at train station at 4.15, at T3 at 4.30, having checked-in online before. I thought I was early, arriving 75 minutes before departure. But the security queue was horrible, it took 40 minutes to get through. Simply not enough open lanes for the quantity of people. In the end, after buying a coffee, I arrived at gate just in time for boarding. (Only other airport I know where it takes so long is Moscow DME). One lady was constantly going around and asking for people whose flight would depart soon, so that they could get through without queuing. (So late arrivers could "cheat", early arrivers had to queue). Apparently they are trying to keep operating costs low by having too few staff.



Manchester Airport customer review :  3 April 2013 by S Darnbrough    (UK)

Rating : 10/10

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Recommended

Out from T3 on 22nd March, 10 minutes through Security, which these days I think is pretty good especially compared to Heathrow. Terminal nice and clean and sufficient eating or drinking outlets. Only downside a lack of seating which seems to have been sacrificed for shops!! On return bags on carousel very quickly.



Manchester Airport customer review :  30 March 2013 by Nick Serpell    (UK)

Rating : 5/10

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Recommended

From T1 for an easyJet flight to Tenerife. Used their Meet and Greet parking service which is remarkable value for money. Dropped the car off and left the key with the staff and it was waiting on our return all for 39.99 for 7 days. Flight left at 0700 and the passage through security was painless with plenty of staff and a minimum of delays. Not a great deal of choice if you want to eat before boarding. Tortuous route to the gates through the shops, like too many airports they seem to consider they are a shopping mall which lets planes park outside. On return we left the plane to find ourselves walking through very narrow corridors and up steep and narrow flights of steps to get to immigration. Immigration well staffed and no queues. I tried the electronic passport scanning gates while my wife went to the conventional desks. She was through 3 times quicker than I was, they are going to have to do something about the electronic system if people are going to be persuaded to use it. Interminable time for the machine to scan your passport then having to stand motionless in front of a camera while it compares the images. Not good. Baggage arrived reasonably quickly and we were out in good time. Manchester is my nearest international airport and if I can avoid a trip down to Gatwick or Heathrow I will but T1 needs some attention to improve the flow of passengers through the building.



Manchester Airport customer review :  26 March 2013 by Martin Ford    (UK)

Rating : 0/10

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Recommended

Appalling queues for Security checks Terminal 1. Forget any intention of doing Duty Free shopping or getting a breakfast. We ended up running to the Gate, although we had arrived at the Airport 2.5 hours before departure time. Aircraft was boarding when we got to the gate, hungry and stressed out. It was even worse when we flew out of Manchester Terminal 1 in December 2012. Arriving in Tenerife a couple told us they came through Terminal 1 on the Friday and the queue for security was out of the terminal doors and people were forced to queue outside in Minus 4 temperature. Surely they know how many flights are due to depart and when. Arriving home was no better. Long delays getting our Baggage at Carousel 7 at 7pm on 19 March 2013.



Manchester Airport customer review :  4 March 2013 by P Hurlock    (UK)

Rating : 1/10

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Recommended

Very long wait at security, very nearly missed my flight, bad attitude of staff. Had my bag searched but again attitude of woman searching was poor, and because I was made to put my belongings in two trays I had to search amongst the trays that were piled up to find the rest which worried me as anyone could have pinched my passport, money etc. I felt very degraded - they need to learn people skills.



Manchester Airport customer review :  4 February 2013 by N Barnsley    (Spain)

Rating : 8/10

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Recommended

Flew into and out of terminal one in the last two weeks. Overall I think it's the best of Manchester's 3 terminals due to it's proximity and easy access to the airport station and it's more thoughtful and user friendly design: there seems to be sufficient check in, security and baggage reclaim facilities for the number of aircraft and passengers it can handle at peak times, consequently, queuing is kept to a minimum. Staff are friendly and efficient and there's plenty of seating and a reasonable range of places to have a drink or something to eat in the departure lounge. Drawbacks: the forced, torturous route to the departure lounge through the duty free shopping area and the weird way in which the piers are configured leading to arriving passengers having to go down a long flight of stairs - not an escalator - then immediately back up a similarly long flight to the same level.



Manchester Airport customer review :  30 January 2013 by R Mendoza    (USA)

Rating : 8/10

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Recommended

From the States I prefer to clear immigration at Manchester rather than at my other choice, Heathrow. The main reason is because the immigration officials at Manchester have been-so far-quite professional and better yet unbelievably civil and friendly. They beat out not only Heathrow officials but Newcastle and from what I read even John Lennon's. Heathrow officials either seem to be the old school dragons of the past who delight in interrogating foreigners or the new type of lazy, unprofessional types who care only about their coffee breaks. Though I would rate the T3 departures lounge at Manchester as being fair in comparison to Heathrow's T5 which is far nicer, I'd still put up with T3 just for the immigration officials. Security is relatively quick and painless though it seems as though in November 2012 they were doing some sort of audit and many 'random' passengers were selected for shoe and body scans. Those were ok except if one were in a hurry to catch one's flight it was time to panic. Also one's baggage went through a separate line to be scanned oftentimes being scanned quicker than its owners' shoes and bodies because the latter's officials just took forever and worse had 4 of them to scan one passenger (why who knows). Thus, keeping track of one's baggage was a lesson in patience and agility.



Manchester Airport customer review :  25 January 2013 by P Cairnduff    (UK)

Rating : 8/10

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Recommended

I think Manchester is ideally located for travel to many parts of north and central England, however, I have always had to use T3 for the route I wanted to fly and found the departures concourse to be very cramped and crowded, even having to negotiate queues at boarding gates just to use the toilets! Last week however, I flew for the first time from T1. This was a much better experience, spacious, bright, clean and not crowded at all! Queues at security differed enormously too. When we landed early and had to pass a few hours before getting a train, T1 arrivals had plenty on offer. Flying out from T1, we were delayed due to bad weather, but I found T1 departures a very pleasant environment to be stuck in! It would be unusual to select a particular airline on the basis of which terminal it uses in a large airport, but I believe that in future, if I need to fly to/from Manchester, I'll only use airlines that fly in and out of T1!



Manchester Airport customer review :  17 January 2013 by T Price    (France)

Rating : 5/10

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Recommended

Manchester used to be one of the best airports to collect your hire car with the collection point on top of the multi-storey car park. Now they have a car hire a 5 minute drive away. Waiting for the bus is a pain. You then have to lug your bags onto the bus with little room, the cars are all outside and at night it is badly lit. Manchester for me is now on a par with Luton for car hire collection.



Manchester Airport customer review :  28 December 2012 by G Vandewaal    (Ireland)

Rating : 8/10

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Recommended

Travelled through Manchester Airport with family, arriving Sunday morning and departing in the evening. There were no delays, although having the car rental village away from the terminal does increase the time needed to collect and drop off the vehicle. On our return we queued for the security check about half an hour. My son had gone through earlier paying for the swift transit, and managed to keep his bottle of coke. He was happy about that, but it does show it is just a money gathering exercise. We were unfortunately delayed by our airline and the only place eventually open for a hot drink in Terminal 1 was Real Food, which had undrinkable coffee.



Manchester Airport customer review :  20 December 2012 by R Jackson    (UK)

Rating : 2/10

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Recommended

Arriving from Dubai terminal one meant a long walk down a portakabin style corridor. You pay one pound non refundable for a trolley. Very narrow exit doors for luggage. To reach hire cars village meant journey across cluttered pavement to bus stop. 10 minute wait for bus with limited luggage racks. Also means ditching said one pound trolley. Hire car village some 5 minutes bus drive away. All cars unsheltered and road signing for newcomers to find exit to a specific town is awful. Manchester is a poor airport that just seems set to make money from shopping and add bits and pieces of terminals without view of big picture.



Manchester Airport customer review :  10 December 2012 by Kai Schlender    (Germany)

Rating : 5/10

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Recommended

Terminal facilities are ok, sometimes a bit confusing and relatively long walks. However short walk to (good organized) car rental centre. Good accessibility by car and rail (short ride to city centre and good cross- country services to the North). Quite a long distance to the draughty rail station, the signposting could be optimized.



Manchester Airport customer review :  8 December 2012 by A Lane    (USA)

Rating : 3/10

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Recommended

Most recent experience at T3 (MAN-LHR) was alright except for the security procedures of 'randomly' selecting passengers for a body scan and a shoe inspection. There are two separate lines that are separated by a glass wall. The first line one surrenders one's items (hand luggage, jackets, computers, etc.) as usual for the x-ray scan. Then if one is unlucky one is instructed to step to the side to another line with a turnstile that turns green when it's okay to proceed to the body scan. Very slow official will then have you surrender your shoes to be x-rayed! And worse, as in my experience, there are 3 other officials to check one passenger. All the while the queue is growing and growing with other 'randomly' selected passengers. Worse is that one can see while waiting in that long queue through the glass wall in the first line that one's hand luggage and other items have already been scanned and are just waiting in the tray idling. If they are going to search people make sure that they have not 4 officials to do so but one and to speed it up. Otherwise, T3 is a bit strange as once all of the craziness of the security checks are over one walks down a very long corridor to meet up with the departures lounge that doubles as shopping/eating areas. I just cannot understand UK security practices these days. I had hoped that Manchester would have been better than Heathrow. In general, UK security checks make Paris CDG seem like a paradise as CDG used to years ago have similar security checks but have since stopped the unnecessary busy work sort of ridiculous harassing 'checks'.



Manchester Airport customer review :  26 November 2012 by Ben Tattersall    (UK)

Rating : 9/10

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Recommended

Manchester airport is excellent. All 3 terminals are clean, well laid out and they all have good shopping and eating facilities. The airport has been re-done. Manchester has good connections with 3 flights a day to Dubai, including the A380, 10 flights a week to Doha, 1 a day to Singapore, and other flights to New York, Atlanta, Washington DC, Las Vegas, Islamabad and Philadelphia!



Manchester Airport customer review :  20 November 2012 by A Skinner    (UK)

Rating : 2/10

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Recommended

Queuing for Boarding Pass plus Security - 2 hours. Completely unacceptable. People were being called out of the queue so they could sprint for their flights. Insufficient numbers of security staff.



Manchester Airport customer review :  8 November 2012 by Anders Trnlund    (Sweden)

Rating : 0/10

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Recommended

Overzealous security (although nice). Everything but a strip search on a flight between EU countries. Queues you wont believe as a result. After security you had to walk through a mall to get to gate. Extremely stressful! Up and down stairs to get to the correct gate. Does not fulfil the basic requirements of a traveller; maybe get something to eat or drink and get to the aircraft in an effective way.



Manchester Airport customer review :  8 November 2012 by D Hegarty    (Ireland)

Rating : 4/10

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Recommended

In the last 3 weeks Terminal 3 security screening queues have been horrendous right out to the corridor. On one occasion asked why the problem and was informed new rota starting should sort it out, then the next time same queues again and asked was told people sick, surely they have on call staff for illness at airports? Anyhow, I got there at 06.50am for a 07.55 flight and just about made it, no luggage etc. But now I am having to buy fast track as I do not trust what is happening there, however, I feel it is a management change, not sickness etc.



Manchester Airport customer review :  26 October 2012 by P Gettings    (UK)

Rating : 5/10

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Recommended

When travelling from Manchester via Heathrow to Singapore then onto Brisbane I expected to receive all of my boarding passes. I checked in at Terminal 3 at the British Airways desk and only received the pass to Heathrow, when I questioned this the check in lady said in a very unhelpful attitude to get my passes at Heathrow Qantas desk. This was new to me as I had done this journey twice before, I know procedures change but someone more helpful would have been nice, especially when I met 2 other people on the same flight who had received their onward boarding passes. When my flight was then delayed by 50 minutes I was getting worried especially as not one person at Heathrow could help. Arrived at Manchester at 4 pm and only just made my flight from Heathrow at 11 pm!



Manchester Airport customer review :  11 October 2012 by H Warnes    (UK)

Rating : 2/10

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Recommended

Arrived at terminal 1 after a flight from Vancouver. We had to negotiate flights of stairs and dingy corridors, no travelators or escalators here. Ok for some but many elderly people were struggling. Immigration was fairly quick tho, then the fun started in very busy baggage claim area, many people needed trolleys, you need a pound to get one, its finding or pleading with someone who has one thats the problem. Having left the baggage hall and being met by a fiend who then went to pay for his parking ticket, only one machine was working and it took 20 mins to pay for parking, trying to get out of the place was chaos, only one barrier seemed to work and then not for everyone, so cars were backing up. 1 hour 35 mins to get from collecting our bags to exiting the car park.



Manchester Airport customer review :  2 October 2012 by Mike Dodd    (UK)

Rating : 1/10

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Recommended

Flying off to the sun with Thompson TOM2512 on 14 September 2012, we arrived at 4.00 am for a 6.00 am flight and nearly missed it due to the long queue at T2. This queue was for a number of flights some leaving after us, and very few check in desks were manned a nightmare! 1.5 hours to check in is bad, not a modern international airport standard. I guess Manchester airport lost 40-60 as we were not able to purchase breakfast or shop in the duty free so they loose money and give a bad service to 3 customers! Having a single long queue for any number of flights does not work, on our return at Venice we queued for our flight only, result check in 15 mins. Come on Manchester you are letting Thomson and others down and if I have a choice I will not use you again. Sorry Thomson the holiday was great the hotel fantastic but you will not have our bookings again if we have to fly from this poorly organised airport.



Manchester Airport customer review :  2 October 2012 by G Tonge    (UK)

Rating : 1/10

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Recommended

I'm lucky in that I'm fast tracked through immigration/customs/security so that's one headache less. I don't like that when you leave this area behind you then find yourself in the middle of a duty free shop and have to negotiate countless obstacles. The lounges are sub standard unless your travelling Etihad or Emirates. The travelators don't work, toilets dirty and not enough seating at the gates. Arriving is worse - no heating, travelators not working, general unfriendliness, and the toilets in the baggage hall too small and unsanitary. 1 for the trolley's and no where to change money. One pay machine for the car park if you can find it and when you do there is a queue. All designed to rip you off. First impression for many people arriving is not a good one and that's not good for Manchester and the north of England business. Third world airport and the management just don't care.



Manchester Airport customer review :  24 September 2012 by D Edmonds    (UK)

Rating : 1/10

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Recommended

We flew out of Terminal 1 on the 3rd of September and arrived via the train terminal, using the lifts on arrival in the airport is confusing they do not clearly state which level you need to be on and a lot of people were confused. Many of the travelators were not in use and there was a very long walk to our gate. Lots of people have debilitating illnesses that do not require a wheelchair, for example asthma, arthritis and so on, so the lack of any assistance from the travelators or any other form makes the walk very difficult! Returning into Terminal 2 on the 17th was even worse, it was a longer walk which proved extremely difficult for one of our party in particular. Once again not all travelators were working and when we got the end of a very long walk we found the lift down to the rail terminal was also broken so we had to struggle with large cases and hand luggage down the escalator - quite a dangerous exercise! This is the last time I will use this airport it is decidedly non-accessible for those with difficulties, had there been the use of golf type buggies in operation or if the facilities in place had at least been working it would have been far less traumatic!



Manchester Airport customer review :  20 September 2012 by J Moore    (Australia)

Rating : 9/10

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Recommended

T3. 18 Sep 12 at 0730. Having read some horror stories was a bit concerned with using MCR. Courtesy transport from nearby hotel had to drop passengers off in the morning drizzle - it appear there is no undercover drop-off for courtesy vehicles users. Check-in prompt and courteous, security very efficient, friendly and well manned. Post security facilities clean and varied with ample seating overlooking the ramp and runways. Gate allocation only about 30 min prior to departure and a lengthy hike but well manageable. T3 is certainly not letting Manchester down, at least not today.



Manchester Airport customer review :  18 September 2012 by S Higgins    (UK)

Rating : 7/10

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Recommended

I usually fly from Manchester and have never experienced a problem with the airport or its staff itself until my last trip at the weekend. Terminal 3 now caters for a vast array of airlines instead of being a mainly BA terminal for domestic flights. As such it is a lot busier and on a Ryanair flight, the queue stretched from the gate, around the cafe and past the duty free shops - poor organisation there. I was also reprimanded at the entrance to security for having a plastic bag of the wrong type! A food bag with a knot in the top that is very obviously able to be resealed. Apparently this is not allowed - even though I fly regularly and have never been told this before in any airport. When I questioned the security officer he said well alright then but you'll have a better chance if you put it in your partners plastic bag, even though its too big (again nothing ever mentioned before about the size of the plastic bag he takes on). Surprise, surprise, not even one eyelash batted about either of our plastic bags. Just a jobsworth out to cause hassle at 5.30am.



Manchester Airport customer review :  14 September 2012 by Leo Enticknap    (UK)

Rating : 3/10

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Recommended

If you're arriving by train and using Terminal 3, this airport is a grim experience. KLM has recently moved from Terminal 2 to 3 - I used this airport regularly while they were at 2, but won't be doing so again if I can avoid it. There is no easy walking route from the railway station to Terminal 3: it's about a mile, takes 20-30 minutes and involves multiple waits for lifts and dragging your luggage across a rough tarmac footpath in the rain. I could not find a baggage trolley for love nor money, either on my outward or return journeys. Once you make it into the actual terminal, the queue for the Internet bag drop is ridiculous (and security, if you can't use the frequent flyer fast lane). The airside restaurant area was full of drunken, rowdy passengers catching the Ryanair flights that seem to account for most of this terminal's traffic. None of the restaurants that I could find had any vegetarian food options, and once again there were long queues for every retail outlet in the airside departure area. The toilet I used near the KLM gate was smelly and filthy.



Manchester Airport customer review :  11 September 2012 by C Hughes    (UK)

Rating : 1/10

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Recommended

Arrived at Manchester airport at 5.30 am on 2nd Sept 2012, for flight to Faro, departing at 7.35 am. The check in and security took so long, that a visit to the toilet before boarding was the only thing I had time for (2 hours in total) Then to top that we was one of the last people onboard the Monarch flight to receive a hot drink. The drink was served to us 30 minutes before landing - 10.00 am. We had planned to buy some books etc at the airport, but due to a shortage of check - in staff the whole experience was a total nightmare. The journey back from Faro airport was a complete different experience. The Monarch air crew also managed to serve drinks much sooner.



Manchester Airport customer review :  4 September 2012 by Kevin Tunnicliffe    (UK)

Rating : 1/10

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Recommended

Leaving was OK. Once bags were checked we were through security and into departures in no time. Coming back was a very different story. Manchester portrays itself as a modern airport but two American Airways flights landing closely together meant long, tedious queues for passengers at immigration and no access to automated kiosks. Following our queuing up and down we had a further very long delay until they decided to start throwing the baggage onto the belt. I do mean throwing as I saw two cases come shooting through the rubber doors and fall off the belt onto the floor on the passenger side. This was accompanied by hoots of laughter from baggage handlers and eventually someone did come through to throw the bags back onto the line. Pretty shoddy all round. I have said before that I dislike Manchester and the lack of organisation there, nothing has changed and I avoid this airport if at all possible.



Manchester Airport customer review :  29 August 2012 by David Pryer    (UK)

Rating : 4/10

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Recommended

Often more of a bazaar than a set of airport terminals, especially at T1, Manchester's real strength is in bringing third-world standards to the UK. It's aided in this by Northern Rail's 30-year old historic-bus-style Pacer Trains that wobble hopefully to and from the airport - ours managed to take 2 hours for the 50 miles from the airport to Southport.



Manchester Airport customer review :  29 August 2012 by Gavin Stewart    (UK)

Rating : 3/10

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Recommended

What has happened to Terminal 3? This used to be pretty efficient, however in their usual random wisdom, MAN has once again re-assigned airlines from one terminal to another resulting in a sudden influx of KLM/AF and Ryanair flights into Terminal 3. The entire experience is horrendous, check in is very tight on space, so you'll "join a queue to join a queue" and face passengers with trolleys trying to squeeze past each other in both directions. Outbound security is now very busy at peak times. On the plus side the equipment is modern and efficient and staff pleasant. Once through security T3 is still the poky place it always was, fine when it was for domestics (for which it was built) but now completely over stressed. On return, similar crummy experience awaits with long queues for UK border - even with 100% manning there are only 4 desks that I can see and unlike other MAN terminals, there is no e-gate. Generally I like MAN and most criticism is misplaced, but Terminal 3 is horrible.



Manchester Airport customer review :  8 August 2012 by S Darnbrough    (UK)

Rating : 10/10

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Recommended

I fly regularly out of Terminals 1 and 3, most recently out of Terminal 1 and have always been impressed at the shortness of the queues through security. It must help that unlike most airports Manchester seems to have most security channels manned! Terminal 1 has plenty of places to eat, drink, shop if you have to and most importantly sit!



Manchester Airport customer review :  27 July 2012 by Brendan Foley    (Ireland)

Rating : 1/10

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Recommended

Security queue in Terminal 1 a joke anytime I travel through here - 35 minutes to get through security last time (normally about 20/25 minutes which isn't good either) - archaic and claustrophobic boarding gates are another minus. Duty free is good though.



Manchester Airport customer review :  27 July 2012 by John Peterson    (UK)

Rating : 10/10

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Recommended

I am a frequent traveller at Manchester airport. The check-in concourse is organised and laid out clearly. There is also a selection of cafs and eateries, which I have found very useful when arriving too early or waiting for an arriving passenger. Proficient security staff, although I fly at peak times I have never had a waiting time of longer than 5 minutes. Departure concourse clearly laid out, however I find having to pass through the BIZA duty free store very irritating, even more so if travelling with children. The first class escape lounge is good in terms of the service provided.



Manchester Airport customer review :  27 July 2012 by J Stubbs    (UK)

Rating : 4/10

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Recommended

Flight to Mahon Friday 13th July. Security at passport control was extremely poor. Asked to remove belt etc., I told them my wallet had metal in, the young lad shrugged his shoulders and said it didn't matter? It was coins and keys. My wife's tray went thought first and she watched but the lady on the x-ray machine was turned away chatting to some one, we both commented at the time. Very worrying. Not surprised young lad got though and landed in Rome!



Manchester Airport customer review :  23 July 2012 by G Collins    (UK)

Rating : 2/10

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Recommended

Arrived from Skiathos and all the passengers endured a two hour wait for their bags to arrive on the carousel. Apparently they were sent to the wrong terminal. However, no one took control of the situation and it was only when passengers started complaining that any information came through. Typical corporate buck passing with no one at the airport accepting responsibility.



Manchester Airport customer review :  4 July 2012 by R Vallance    (UK)

Rating : 7/10

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Recommended

Travel through Manchester 3-4 times a month and always find it a decent experience. Terminals 1 and 2 are pretty good with a good selection of shops if you're into that kind of thing. Terminal 3 is always a disappointment to me, seems to be lacking in restaurants and somewhere to get a drink (unless you find a table in the almost always packed central food court). T1 and T2 have lounges that I can access so a plus there, the Wilmslow lounge has fantastic views. If you avoid the busy central area in T1 which is always full of lager louts on a stag trip to Benidorm, the terminal has some quiet spots at either end of piers B and C, also the toilets just left before the 'walk-through' duty free are usually quieter and cleaner than the rest. Lots of complaints about security on here but I always find it a breeze, even at peak times, if you're patient and prepare (don't decide to rumble through your pants for change/phones/wallet just before you get to the scanner, you've had 10 mins to prepare!). All in all, pretty good but it is annoying you can't walk indoors from T1 to T3 anymore.



Manchester Airport customer review :  3 July 2012 by A Wright    (UK)

Rating : 9/10

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Recommended

I travel through Manchester a few times a year. It's always bright and clean. The travelator system connecting the rail station and the terminals is lovely and easy, although some people inevitably find it hard to walk in a straight line or are on a last minute and push through everyone else. Security not a problem. The only issue being made to pay 1 for a plastic bag for liquids as the one I bring is never exactly the right kind. The shops past security are big and take up space but if you move past them there's hundreds and hundreds of chairs that are nearly always empty near to the gates. The food/drink is overpriced it's an airport. So I always go to Boots to buy their sandwiches/drinks as they have the same price as their high street stores, unlike WHSmiths, Burger King, etc.



Manchester Airport customer review :  16 June 2012 by Alyson Hurst    (UK)

Rating : 2/10

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Recommended

Our family group of 7 including 2 children under 5 arrived at 9 pm at terminal 1. Everything was fine until we went to collect a trolley, the pound coin (non refundable) didn't work and nobody had another one. The place was deserted. Meanwhile my son realised that his bike that he had paid extra for had not arrived even though we had seen it put on the plane, Went to Global baggage - her response was it couldn't have been put on! You can imagine our frustration the place was deserted the two officials completely disinterested. Eventually a security man came complaining that a bike bag had been left causing a security alert! It turned out the bike had been put at the back of a completely different conveyor belt! No apologies and we were made to feel it was our fault for not looking properly! Eventually left airport at about 10.30pm. Unfortunately this is our local airport!



Manchester Airport customer review :  8 June 2012 by Giannicola Bonora    (Italy)

Rating : 8/10

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Recommended

In my opinion T2 is the most rationally planned of the 3 terminals in MAN airport, though maybe the most anonymous. Both floors, arrivals and departures, before restricted areas, have space devoted to the needs of arriving and departing passengers, with minimal resources for friend/relatives and passers by. The impression on arrival is about under-utilization of space. At departures, security is well planned. Flying out early in the morning on a week day, crowd was medium and 6 desks out of 12 were open. Pass through in less than 10 minutes also thanks to body-scanners. Agents professional and respect passengers. The duty free area is just the way I like it to be. If you want you roam around if you don't you just go straight to the gates area. The gates area, has plenty of coffee shops, takeaways and restaurants. Most of the gates are just at hand, but you should allow for a 5 minutes walk for the farthest at the two sides. Excellent view of apron. A few mini coffee shops spotted near the far gates are a gem for people which are rushed to the gate by the speakers only to find out that a 200 people line is just lazily forming. From the airport it is a 5 minutes indoor walk to Radisson Hotel and 10 to the Airport Train Station if travelators are working. From the station you are at Manchester Piccadilly Station in less than 15 minutes.



Manchester Airport customer review :  5 June 2012 by John Farrell    (UK)

Rating : 2/10

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Recommended

Very old and drab airport. Profits taken with little reinvestment, travelators often not working. Walk from T3 to Station terrible, camber all wrong for luggage and dangerous, Non refundable 1 for trolleys ridiculous. Suggest airlines reduce payments until airport brought up to standard for customers. I use this airport once a month.



Manchester Airport customer review :  30 May 2012 by Sally Anderson    (UK)

Rating : 2/10

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Recommended

Very disappointing airport. Long queues. Upon arrival trolleys require non-refundable 1 coins to use which is a pain for those flying from abroad. No porter service available at all. No staff on arrival to assist with trolleys and suitcases. Other staff completely unhelpful saying that it's not their job to help! Poor bathrooms with limited space, not clean, and limited family facilities. One of the worst airports I have been to. Parking is ridiculously expensive and even drop off at certain areas has to paid for.



Manchester Airport customer review :  3 May 2012 by E Fein    (UK)

Rating : 8/10

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Recommended

MAN-CDG. When we arrived at T3 departures there was a massive queue to check-in which meant we only had 10 minutes to get to the gate and explore duty free! Fortunately security was only about 5 minutes due to the lack of people using the terminal. For once staff at the airport were for helpful and friendly! I would defiantly use Manchester airport again.




 

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