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Manchester Airport
2.5 Star Rating: Fair
396 reviews

 



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Manchester Airport customer review :  18 September 2014 by Frank Duffy    (UK)

Rating : 0/10

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Recommended

I arrived at Manchester Terminal 1 and transferred to Terminal 3 for a business trip to Brussels with slightly over an hour between flights on August 8, 2014. I immediately joined the security line with an hour to spare assuming that I would then be able to relax at the departure gate. The security line at Terminal 3 was appalling, stretching out into the main Terminal and with only a few of the scanners actually working. Passengers were constantly being called out of line to meet flight deadlines but the inept handling staff clearly didn't have a proper list as the flight I was on was not called. Passengers were treated like cattle and the security search staff seem to positively relish adding to the humiliation, sneering sarcasm dressed up in a false "have a nice day" tone. I travel extensively throughout the world and that was the worst example I have seen of inept handling and rudeness that I have ever encountered.



Manchester Airport customer review :  18 September 2014 by Marion Herbert    (UK)

Rating : 5/10

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Recommended

Queues at check-in and security need to be shortened. Took 30 mins to check in and 40 to clear security. Businesses must be suffering as passengers have not time to shop or eat. Airport claims to be trying to ease the situation but it is clearly not working.



Manchester Airport customer review :  18 September 2014 by J Kojo    (UK)

Rating : 5/10

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Recommended

Arrived back to the UK before 11pm on Sunday and queues at passport control were horrendous - all the way down the corridor long before you even saw the passport control area. Queues to the Non UK & Non EU control was very short with maximum 10-20 people at any one time . Also the E-passport gates were closed. The only good thing was that at our bag was at the carousel when we eventually got through. We travel to Finland often and at that end the non-EU passport lane is 'All Passports' which means EU passport holders can spread out to that one as well when it is busy. Maybe something the UK should consider?



Manchester Airport customer review :  15 September 2014 by Jane Broooke    (UK)

Rating : 2/10

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Recommended

We flew from Manchester on 31/8/2014. On arrival we noticed there was 2 check-in desks open for 2 flights. Fortunately we had got there early, and we still queued for just over an hour. The rather unfriendly lady on the desk, made us open our cases to balance the weight, all our cases were under the required weight. When we finally rid of our cases the queue was like a snake all the way down the terminal. It was absolute joke, your holiday starts at the airport. You need more (friendly) staff at the check-in desks and let people start their holiday, in a happier frame of mind.



Manchester Airport customer review :  15 September 2014 by Junaid Hussain    (UK)

Rating : 0/10

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Recommended

Awful airport, out and on return. Left via terminal 1. We were in the 'fast' queue with kids and it took us an hour to go through security. I saw some people horrified as they were about to miss flights. Returned via terminal 2. Immigration are the most miserable, disrespectful and sullen people in creation. Just what you want to see after returning from a holiday.



Manchester Airport customer review :  15 September 2014 by W Marks    (UK)

Rating : 0/10

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Recommended

Came back through T yesterday. Customs hall dangerously overcrowded. Thousands of people and more pushing from behind as they came down the stairs into the hall. Its a serious accident waiting to happen. Woefully short of staff - took us an hour to get through customs. thankfully bags were there when we finally got to baggage reclaim - including two guys unloading them off the carousel as there was no one there to collect them as everyone in the customs hall still!



Manchester Airport customer review :  6 September 2014 by P Sykes    (UK)

Rating : 0/10

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Recommended

The airport advises to allow 3 hours for check in, due to tightened security checks! We arrived on Sunday 31st August at 3.20am for a 5.30am departure. The queue in the said security area was horrific, the security agent was stopping passengers scanning board cards to access the security area it was chaos. The agent was also shouting "wait five minutes the staff don't start till 4am" so I ask myself why arrive before 4am if the staff are not available to process you? Perhaps if the Airport spent less money on retail outlets and invested in staffing, passengers would have time to spend money, instead of standing in queues and listening to a battle axe bellow at you!



Manchester Airport customer review :  6 September 2014 by C Neill    (UK)

Rating : 0/10

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Recommended

Truly awful experience at passport control .queue stretched down corridor yet queue for non EU was very short. Eventually we passed through immigration thinking at least our bags would be ready, sadly they were not, took one hour 15 minutes from getting off plane to receiving baggage - a shambles. Get your act together Manchester!



Manchester Airport customer review :  6 September 2014 by Julia Merrill    (UK)

Rating : 0/10

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Recommended

It is dreadful - I am mostly familiar with T1. Unfortunately the staff in Security seem uninterested in their work and are very seldom pleasant with the passengers. Many of them appear more than 30 years older than staff doing the same job in other airports. A few weeks ago I forgot to take a bottle of liquid out of my hand luggage but it was never noticed! The building is not clean, is lacking paint in some areas and, in places, the flooring is a disgrace. There is a total lack of lifts and escalators - the ones that are there seldom work. Older people do not have a chance and none of the airport staff appear to care, I have complained so many times about escalators not working but it makes absolutely no difference. The eating areas are not particularly restful or pleasant and the prices are very expensive. It is a sad situation.



Manchester Airport customer review :  2 September 2014 by S Simpkins    (UK)

Rating : 7/10

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Recommended

I was not looking forward to using Manchester for our trip to Canada after reading reviews on here. I purchased the fast track security pass. Best 7 I've spent! We were able to bypass the huge queues to the desks, and were through with minimal fuss. After that the shops were quite good, and the information screens were numerous and clear, but no PA announcements. Hope it's as good on our return!



Manchester Airport customer review :  2 September 2014 by Paul Anderson    (UK)

Rating : 2/10

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Recommended

I've been flying in and out of terminal 1 a lot the last twelve months (with Lufthansa). I truly loathe this terminal. For flights around 06.00 to 06.30 the security queues are horrendous. They have to constantly call flights to pull passengers forward to avoid missing flights. Arriving back, you usually have to go down and back up steps due to the badly thought out separation of departing and arriving passengers, ad then there is always a big queue for passport control, and the e-passport gates hardly ever work. This terminal is run down, dirty, scruffy, generally awful. Arriving back here is like arriving back in time, somewhere in the early 1970's. The only redeeming feature is the good selection of shops in the departures lounge. It used to be a much, much better place.



Manchester Airport customer review :  2 September 2014 by Kelly Paschalaki    (UK)

Rating : 4/10

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Recommended

August Bank holiday weekend, claimed to be the busiest of the year, yet at 8pm all the shops in T1 (except duty free) were closed. Couldn't even buy a coffee or magazine! I visit family in Manchester regularly and this airport is getting worse and worse a real embarrassment to the city.



Manchester Airport customer review :  27 August 2014 by J White    (UK)

Rating : 0/10

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Recommended

Travelled to Malta Saturday 9th August, returned 23rd Aug. Very nearly missed our outbound flight due to security queues, arrived 2 hours before flight, so should have been plenty of time. Had to run to the gate. Security staff very rude and unhelpful, but can hardly blame them - if I was faced by those queues for hours, I would probably be grumpy as well. Returning, the queues at passport control were long, but quick moving, our problem was baggage collection. Initially screens telling us they were coming to one belt, then after half hour wait was directed to another one which had 3 flights bags arriving at the same time. It was utter chaos and very disorganised. I will certainly think twice before travelling from Manchester again.



Manchester Airport customer review :  19 August 2014 by T Cliffe    (UK)

Rating : 0/10

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Recommended

Appalled by the extremely large queue at passport control when returning to Manchester airport on 15th August at 1.30am. Only five members of staff checking passports, one male member of staff stood looking over his colleagues shoulder not assisting in any way. The queue snaked along the corridor of the terminal and it took approximately 30 minutes to even reach the zig-zag area. A number of flights had obviously landed and there must have been over 1000 people many with young children and babies waiting in the queue. The electronic desks were not in use! What is the point of having one of these passports if you are unable to use the facility they are issued for? When we finally reached a member of staff after waiting over an hour we complained only to be told in a flippant response "Well it is a busy time of the year". I then used the toilet facilities which were dirty and didn't appear to have been checked. Not a good impression for any traveller entering the UK. I will seriously consider choosing an alternative airport next time I travel. Use Manchester at your peril!



Manchester Airport customer review :  19 August 2014 by Steve Dickson    (UK)

Rating : 0/10

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Recommended

Three of us including my 77 year old father travelled Manchester to Lanzarote. Depart date 31st July, 07.20hrs with Thomas Cook, booked cases online, dropped cases off no problem at all. The chaos started going through security, the queue started in the booking-in hall then snaked all the way through security we queued for over 90 minutes. To compound things airport staff were calling flights that were due to leave within the hour for passengers to make themselves known so they could be rushed through. So many around us were asking what's the point of arriving early, might as well arrive late and get rushed through, patience was wearing thin and it wouldn't surprise me to hear anytime soon about trouble in this part of the airport. Definitely treated like an animal being herded, not pleasant and a bad way to start a holiday. Arrived back at 23.10hrs on Sunday 10th August, none of the travelators worked not easy having a tired 77year old with our party and having to walk for a long distance. Then the fiasco at passport control, two flights must have landed at the same time so two queues merging and again the animal herding began, none of the e-passport machines were working so no option other than to queue. I did notice that the EU route was severely clogged up however the none EU route was empty apart from five people who filled in their cards breezed to the front and where seen to immediately an hour later we were still queuing. When we finally got to passport control, we were politely asked if we had enjoyed our holiday, yes apart from this fiasco I then pointed to the queue behind me. The Officer handed me a complaint form and said please fill this in and send it back we are sick of telling them about this if enough people complain something will get done. Then we went to baggage re-claim and despite the wait at passport control we expected our cases to be waiting for us, yet another half hour wait for cases to arrive. Time taken from landing at 11.10 to departing the airport 01.00hrs, almost two hours. I echo what lots of people are saying on here if you have the option of using a different airport do yourself a favour and save yourself a whole pile of stress and grief and go elsewhere! Finally, the shops and cafe's must be suffering due to the queuing to get through security, time isn't available on the other side to browse and purchase so this must be effecting their business? Surely it would be in their interest to lobby for improvements.



Manchester Airport customer review :  19 August 2014 by J Kennerley    (Cyprus)

Rating : 0/10

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Recommended

One of the worst airports in the UK. Security staff obviously hate the job and take their feelings out on the travelling public.



Manchester Airport customer review :  16 August 2014 by J Philippe    (UK)

Rating : 9/10

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Recommended

2/8/14, MAN-VRN, T2. Only issue was the flight status screen in Escape Lounge not updated to show "now boarding". 9/8/14, VRN-MAN, T2. Couldn't fault. On stand 13.10, at T2 long stay car park 13.45!



Manchester Airport customer review :  16 August 2014 by D Warbrick    (UK)

Rating : 0/10

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Recommended

I don't travel internationally a lot, and perhaps my expectations aren't unrealistic - but over the course of a long weekend in Venice I experienced 4 airports, and only Manchester seemed unable to deal with customers effectively. Is it normal practice for security to come down the line taking groups from particular flights again and again so that they wouldn't miss them - we had checked in online, hand baggage only and queued for over an hour until we were bumped to the front so as not to miss our flight. The security officials were rude and unhelpful and clearly over stretched. Through Brussels, Frankfurt and Venice (Marco Polo) our transitions were smooth and pleasant, but our experiences in Manchester very different. On our return to the UK we queued for about an hour to pass through passport control- the longest elsewhere was five minutes - maybe we were unlucky - but reading other reviews here, I don't believe that is the case - can't comment on facilities - we didn't have time to use them.



Manchester Airport customer review :  9 August 2014 by Paul Howgate    (UK)

Rating : 1/10

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Recommended

I shall be kind to Manchester. Its a shambles. The security at T2 is a disgrace, totally unprofessional and very poorly trained. Be afraid if this is all that stands between you and oblivion. Even the restaurants simply cannot cope at peak times and frankly do not even bother trying. The answer however is there to see. Use Liverpool or Leeds. Much better than this airport.



Manchester Airport customer review :  4 August 2014 by A Ormerod    (UK)

Rating : 5/10

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Recommended

Arrived 8.45 and had to wait over one hour for our luggage - International Airport, you must be joking - if you don't wait an hour at security then you will at baggage collection or both. Something certainly needs to be done, apparently the airport have no control over luggage handlers, it is the airlines who control them. Very poor state of affairs in the modern day and age.



Manchester Airport customer review :  4 August 2014 by Bill Atkins    (UK)

Rating : 6/10

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Recommended

Just like all reviews, it depends on the day/month/year/time of day. I have had some slow security experiences, but not really much slower than some of the airports which regularly get rave reviews in this forum. Last time, leaving early am T3 when all the US flights are leaving, no delay at security and when I came back was in my car 15 minutes after the plane doors opened (no luggage.) I wonder if the negative reviews are sometimes the result of not leaving enough time or just plain unrealistic expectations. The staff may not be the most friendly but they aren't at most airports around the world that I use.



Manchester Airport customer review :  4 August 2014 by S Powers    (Saudi Arabia)

Rating : 0/10

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Recommended

Horrific is the only word to describe the recent experiences I have had with this airport. I echo the sentiments of other negative reviewers and also pledge to never use this substandard cattle market for as long as is possible. What a dreadful representation of the UK. I am ashamed to call it my 'home' airport.



Manchester Airport customer review :  1 August 2014 by D Elliot    (UK)

Rating : 8/10

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Recommended

I traveled via T1 to Dubai. I can't say that I had an issue going through security because I had a fast track pass. But to be honest, it was only just worth it due to the queue size. I just don't get what the issues are around security, your boarding a plane and surely people want to feel safe etc. The hold up on this occasion was passengers on the budget flights (I presume). Completely unprepared, don't read the notices and wonder why they get caught up in it all. We followed the signage due to the new rules on electricals, put our 100ml liquids in one of those bags and got through quickly. If every person was a bit more attentive I'm sure we'd get through a bit quicker. I'd hate to be a business person travelling daily. Overall it was an ok experience and we even had time to shop and eat. I think the toilets need an overhaul and need to be cleaned more often.



Manchester Airport customer review :  1 August 2014 by Neil Tooley    (UK)

Rating : 0/10

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Recommended

Travelled from South Africa via Amsterdam, arrived on time 12.35 pm. Then arrived at Immigration and Border control. 700 metre queue 4 deep, 2 officious border control officers trying to run crowd control with their usual happy efficient demeanour after asking them to help improve the efficiency. I was told it was an Airport problem. Went back to the 2 border guards and asked them to take some responsibility to ease the chaos (that didn't go down too well). Arrived at the passport check desk only to find that 2 of our loyal dedicated officers were investigating dodgy passports that left 3 officers managing the Chaos. Avoid "jobsworth" airport in Manchester, they have no idea about customer service.



Manchester Airport customer review :  28 July 2014 by J Morris    (UK)

Rating : 0/10

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Recommended

Used to be good - many years ago, but now it is awful. I travel regularly and because of where I live I have to use this airport. Dirty, overcrowded, takes far too long to walk from leaving the aircraft to leaving the airport. The staff are stunningly rude. I have written quite a few letters of complaints to them in the past but nothing changes.



Manchester Airport customer review :  28 July 2014 by David Rutter    (UK)

Rating : 10/10

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Recommended

Having read some of the reviews and seen the recent queues at security I was worried about flying from Manchester. On way there my worst fears were confirmed as there was a huge crash on the M6 caused up to not move for 1 hr 45 mins! Thought with the queue at security we would never make our flight but had booked fast track and went straight through and managed to run to the gate with 1 minute to spare! No idea how I managed it with the maze that is the duty free area. Total time from arriving then parking the car, through security then running to the gate, 10 mins total! Should add I'd checked in online with hand luggage.



Manchester Airport customer review :  28 July 2014 by Alistair Grant    (UK)

Rating : 9/10

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Recommended

I flew from Manchester to Dubai on the 10am flight on 18 July. I was fortunate to be flying Business so could go through "fast track" and I was through to airside in about 5 minutes. However the normal security queue was absolutely horrendous - it wound it's way all through the roped security area then all the way out of security and along to the very end of the concourse. I have never seen anything like it. I don't know to what extent it was caused by the school holiday rush and to what extent by enhanced security checking, but I would be very surprised if travellers got through that queue in an hour to an hour and a half. Security was well staffed and they were doing their best, but it was a hopeless mess outside in the general concourse with airport staff trying to call forward people at risk of missing flights - and there were lots of them! On the evidence I saw, if you are flying economy through Manchester this summer, allow at least an hour more than you normally would.



Manchester Airport customer review :  21 July 2014 by Kevin Tunnicliffe    (UK)

Rating : 7/10

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Recommended

Short haul trip to and from Amsterdam. No real queues for bag drop, passport control or security. Airport not as clean as Schipol which was very noticeable. Real need for road improvements from the M6 to the airport as some stretches still single carriageway and get very congested. (I concede that this is not in the airport's direct control but they should be lobbying for change). Staff attitude was great. Only real concern was that we had to wait for what seemed like a long while for baggage to appear on the belt. We also watched on the plane as bags were loaded and it seemed that the handlers felt they were not doing their jobs unless each bag was either thrown or dropped onto the belt of left to fall some distance onto the tarmac. Very poor workmanship and total lack of supervision as they worked.



Manchester Airport customer review :  9 July 2014 by C Smith    (UK)

Rating : 0/10

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Recommended

I keep trying to convince myself that every time a cheaper flight comes up using Manchester that the last time I went through security there it was a one off, a bad day. Unfortunately it's not it's the norm and every time I curse myself and keep telling myself pay the extra and use a different airport. Unhelpful, uninterested staff herd you about, any form of complaint is immediately dumbed down by the "abuse" excuse no matter how polite you try to be. Passengers are clearly an inconvenience to the organisation. I have yet had time to try the duty free or other facilities. I would hate to be a business in one of the terminals who's rent is based on turnover and have targets to hit. Who has time to spend any money there? Hideous airport to be avoided no matter what the cost of the alternative. They should never had been given permission for a second runway they were at breaking point with just the one.



Manchester Airport customer review :  7 July 2014 by A Clarke    (UK)

Rating : 2/10

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Recommended

My gripe with Manchester Airport relates to inward flights and the collection of luggage. May 2013. Return from Rome wait 1 hour 30 mins. July 2014 return from Skiathos wait 50 mins. Not really good enough is it? Both trips from T1.



Manchester Airport customer review :  7 July 2014 by M Beaumont    (UK)

Rating : 2/10

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Recommended

As with other passengers I feel the management should look at these reviews. Use Manchester as preference to a trip via London but not out of choice more ease. Escalators and moving walkways out of order, unhelpful security and long lines with no thought for passenger care and service, cleaning poor and Border control with permanent queues on your return. Having used many airports world-wide these should be simple things to manage and provide to travelling customers. How many passengers choose Manchester or have they no choice? I have contacted the airport to communicate with them with little response.



Manchester Airport customer review :  4 July 2014 by J Billot    (France)

Rating : 0/10

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Recommended

One of the worst airport I've used in Europe. Extremely long to check in (even for baggage drop off) and to pass through security! Even CDG is better. Almost 1 hour before having baggage delivered!



Manchester Airport customer review :  26 June 2014 by Leigh Jarvis    (UK)

Rating : 2/10

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Recommended

Frequently fly from terminal 1 and occasionally terminal 2. Last trip 3rd June (8am) from terminal 2 was utter chaos at security. 2 belts were working causing huge queues. No staff assisting, no flight announcements, tense worried travellers, rude security staff, no apologies, no time to shop / spend our money even if we wanted to, hardly any time to use the toilet let alone get a drink. Terrible start to a well deserved holiday. Staff ridiculously cramming every single item into the polythene bags, excessive and humiliating. I recently travelled to New York (February) incorporating internal flights and the security is much better managed, calm, organised civilised and polite. On the way home ultra long walk from runway, not one walkway functioning. Elderly and vulnerable travellers exasperated. Couldn't be much worse really could it. Skiathos, one of the smallest airports in Europe more effectively managed.



Manchester Airport customer review :  26 June 2014 by Jane Burns    (UK)

Rating : 0/10

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Recommended

I had a lovely 50th Barcelona Trip booked for me by my daughter on the 7th June. Unfortunately we missed the flight due to what I can only describe as the security cattle market in Terminal 3. The flights were all booked online, check in online, and boarding passes printed on line a week before we left. On arrival at the airport, we joined a queue that was fractious and so long I have never seen anything like it. Staff were asking people to move to the front of the queue depending on their time of flight giving passenger only 20 minutes to go through security. Then to find out that bags were being checked by 1 member of staff who obviously could not cope with it, and was not fit for purpose due to her false nails which hindered her ability to open cases and plastic resealable bags. It was appalling to say the least. Airport staff were screaming at each other when asked to fast track families through the queue. Obviously understaffed and unable to cope with the pressure. Hence we amongst other people missed our flight. When we finally arrived at out gate 213, Jet 2 staff said they knew we have gone through security as they could see it on their screen. It was the 1 baggage checker that was causing the back log.



Manchester Airport customer review :  26 June 2014 by Robin Roy    (UK)

Rating : 0/10

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Recommended

According to the airport's website "it's our mission to make your journey as smooth and simple as possible". I regret to say that judged by the experience of myself and my wife on 2 trips through the airport this year drastic action needs to be taken to even begin the process of 'mission accomplished' - particularly in the areas of effective staffing, security procedures, reduction of queues, staff training, and customer relations. On 27 March at 11.50hrs we arrived at bag drop (2hrs before departure) having checked in online and then spent the next hour or so going through the queues at security. The x-ray scanner for some reason detected a problem with my cabin baggage (after 12 mins wait I was told it was my camera and after another 7 mins or so I was finally cleared without explanation or any word of apology). Staffing appeared inadequate and uncaring as to the needs of customers. We had no time for a coffee or to go to the toilet before boarding. On 7 June we had a repeat performance. Having arrived at terminal 1 at 04.45 (2hrs before departure) once again we spent the entire time before boarding waiting in security queues. This time my wife's cabin baggage was chosen for a random check (passed ok), and mine for search again apparently because it contained a piece of soap in a plastic soap box (perfectly allowable). The security officer did not go to the soap straight away but at a snail's pace opened and took out all my various pills and other items before declaring on opening my washbag that it was the soap causing the query. She could not adequately explain why the scanner/scanner operator should find a piece of soap problematic and I said that I did not believe her explanation (she had just reopened my wash bag for the second time!). To this she replied "Tough". Very much a 'take it or leave it approach'.



Manchester Airport customer review :  26 June 2014 by M Jenks    (Canada)

Rating : 8/10

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Recommended

Flew in today around noon. All immigration points and automatic scanners were open. UK/EU passport holders had no wait, the rest of us maybe 20 minutes which is a standard from my experience. Screeners were polite and took priority on seniors and family's. All walkways working, bathrooms were clean. A bit of a trek to get from terminal 1 to terminal 2 where the busses are but again, seems the standard distance compared to other airports. A few suggestions are to clearly show which baggage carousel is for which flight and better signage explaining how to get a local transport for the first timers in the country (ie do we pay the local bus driver directly and does he provide change-the answer is yes).



Manchester Airport customer review :  24 June 2014 by E Hoyle    (UK)

Rating : 0/10

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Recommended

I flew from terminal 2 on Friday 13th June on a 7.45am flight to Malaga. This was my first flight with a baby. I had previously checked on Manchester airport website the restrictions on taking babies milk. Based on the advise I took 2 x bottles of made up formula milk. Both bottles were identical however I had one taken away from me. This meant my baby was without milk he required for the journey. The attitude of the security guard was appalling, he showed very little concern for my distress or the fact that my baby would not have enough milk to get us to our destination. I travel the world extensively with my job and can safely say I will use LBA and Heathrow going forward.



Manchester Airport customer review :  21 June 2014 by R Elliott    (Canada)

Rating : 4/10

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Recommended

The three terminals are some distance from each other, particularly terminal 2. Out of about 16 moving walk ways about half were not working on May 27. They were still not working on June 1. This would not be the case in Hong Kong or Shanghai.



Manchester Airport customer review :  19 June 2014 by A Brooks    (UK)

Rating : 0/10

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Recommended

I hope management reads some of these reviews at some point! All I want to say, seeing as I agree, and have suffered the same fate as 99% of the negative reviews below is, we have just managed to book our next trip though Leeds/Bradford airport, and if I never see Manchester Airport again, I'll still wish I'd never used it in the past! Good riddance and I will do everything I can to avoid at all costs!



Manchester Airport customer review :  14 June 2014 by J Davies    (UK)

Rating : 6/10

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Recommended

I fly from Manchester twice a year for holidays, mostly from terminal 2, have just come back yesterday. Outward bound we had checked in on line and were able to use the baggage drop which was great, but then we hit chaos getting through security, have never spent so long queuing, this was at 6am in the morning on 29th May. Arriving back on 12th June it was a long walk to immigration and the baggage claim, and none of the moving walkways were in operation, (in fact it is a few years since we have seen them move) my husband has walking difficulties and struggled with the long walk, he does not really want to ask for assistance and be put in a wheel chair, but this might become the only option. I thought Manchester would have more respect for people who have difficulty walking long distances after sitting down for a few hours on a flight but apparently not. All the improvement are about getting more of your money not helping people to be in dependant.



Manchester Airport customer review :  14 June 2014 by B Jones    (UK)

Rating : 2/10

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Recommended

Arriving back at terminal 2 we had to queue off the jet bridge to queue in the walkway to queue at the zig-zag barriers to join the queue for Border Security. The E-Passport readers where being upgraded so out of order. 3 people manning the desks, 6 or 7 unused! Is this the image we want to give to people wanting to visit or do business in UK?



Manchester Airport customer review :  9 June 2014 by David Cave    (UK)

Rating : 0/10

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Recommended

June 4th 2014 arrived at Terminal 1 from Skiathos. Appalling delay at Baggage Reclaim area of 2.5 hours (is this a record?). Not one official person to advise us and no message on Tannoy telling us what the problem was or how long we'd have to wait. Passengers began to think that all baggage handlers had gone home. Thomas Cook desk unattended throughout. Customs desk unattended throughout. Unable to leave room ("No return beyond this point" outby, and "No entry" to return to get back to immigration), so unable to find a living soul who could get a message to management or security (passengers were now getting angry). Four other carousels were not being used, so the baggage handlers (SWISSPORT) were not busy. Departing from T1 a week earlier, 2 hours is not enough time to ensure catching your flight. Appalling shopping mall to navigate (so on principle I won't spend a penny). Passengers are called to departure gate half an hour before they think about opening it (is this part of an airport plan to reduce numbers in main lounge?). I feel sorry for the insufficient staff who are expected to deal with enormous numbers. The whole problem is dreadful management who refuse to employ enough staff.



Manchester Airport customer review :  4 June 2014 by C Woodward    (UK)

Rating : 0/10

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Recommended

Dreadful queues, even at 5 am on a Sunday morning and not even school holidays. This problem gets worse year on year for all terminals. Not all the security scanners were being used which lead to long queues. Many people only got through just in time to board their flights, so the duty free shops must be losing a lot of business. Although we arrived at least 2 hours before take off, as advised, we only had 5 minutes before we were called to board. Again long queues on our return to get through passport control. Will try to fly from another airport in the future. Avoid this airport if at all possible is my advice.



Manchester Airport customer review :  2 June 2014 by L Moore    (UK)

Rating : 2/10

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Recommended

Have used Manchester airport 4 times this year, 6 times last year. In my opinion all airport staff in contact with paying customers really, really should take regular customer care and service training. And managers need to start taking notice of posted reviews. Staff show arrogant and dismissive attitudes in response to routine enquiries and requests. I agree with a previous reviewer that security staff are abrasive and rude. This is either the result of highly selective hiring criteria or is a cultural problem. Not a good start or end to my holiday experience.



Manchester Airport customer review :  30 May 2014 by R Bond    (UK)

Rating : 3/10

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Recommended

I normally travel from Manchester a few times a month as it is my local airport. It has quite a lot going for it in that is has good road and rail connections, decent parking and a good selection of routes. I must however concur with other reviewers in that as more routes have been added the infrastructure has not been upgraded to take account of this. The area this is most apparent is in security. Over recent months it is not uncommon to experience massive queues and even in some cases out of the door of the airport. The airport says this is due to it being peak season but I travel through a lot of airports where it is also presumably peak season and do not experience this level of queuing. This is especially crazy as I personally now never spend money in the airport shops as I either don't have time or feel in the mood after being stood in a hot airless security queue for a long time. As so much of the airport is given over to retail this means Manchester Airport consistently does not make as much money as it could out of me and I am sure other passengers.



Manchester Airport customer review :  30 May 2014 by R Herbert    (UK)

Rating : 2/10

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Recommended

Travelled to Dubai and Hong Kong - service at these airports are outstanding. Back to Manchester and the service rubbish. Bus driver rude - parking exit assistant rude.



Manchester Airport customer review :  27 May 2014 by Tom Espen    (UK)

Rating : 0/10

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Recommended

What a horrible airport, especially T1. Travelled a couple of times this year already and every time experienced the same. the only way to get to the check-in area is through the one of the three lifts, always queues there. Long queues to the security checks, Security staff not very friendly. Dirty toilets. On return very long queues again, staff at passport checks can be rude.



Manchester Airport customer review :  22 May 2014 by Ann Owen    (UK)

Rating : 1/10

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Recommended

We had an appalling experience on 12th May, travelling to Barcelona from this airport, queuing from 6.10am until 7.45am - others on the flight did not hear a call to be fast-tracked and therefore stood for even longer. The flight was delayed by 30 mins (and at the other end we unbelievably had to wait for 45 mins for our baggage, adding insult to injury). At Manchester there was no concern shown, no explanation given, no hint of apology - just an impression of chaos and unconcern for the plight of the customers, who of course had no chance to eat or buy anything at all. I will go to any lengths to avoid this airport in future.



Manchester Airport customer review :  7 May 2014 by L Cadwallader    (UK)

Rating : 7/10

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Recommended

Terminal 1. Our destination, Corfu, meant we had to fly from Manchester. Our transit in both directions was smoother than that of last July because we were travelling out of high season and at quieter times of day. We passed through security quite swiftly and were treated very amicably. The only downside on the outward journey was a longish wait in a hot and stuffy ground floor gate area until we were actually allowed onto the plane. On our return we were among the last off the plane but almost first to passport control because everyone else had taken a wrong turning en route to Arrivals as there seemed to be no signage at a crucial point along the way. The others were just coming back from wherever they had gone when we reached that point. More signs are obviously needed to save passengers from getting lost.



Manchester Airport customer review :  4 May 2014 by Loam Reilly    (UK)

Rating : 0/10

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Recommended

I hate this airport. Security is stressful and staff can be very rude, you feel as if an invisible hand is trying to empty your wallet and the building seems poorly designed.



Manchester Airport customer review :  2 May 2014 by J Tydeman    (UK)

Rating : 2/10

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Recommended

Flew in and out of terminal 3 on a domestic flight. On departing, total chaos in baggage screening area. Dozens of staff hanging around a few scanners and many more scanners unmanned. Really felt very third world, which is almost always my experience at this airport. Utter disgrace.



Manchester Airport customer review :  30 April 2014 by F Odds    (UK)

Rating : 0/10

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Recommended

What a dreadful airport! At terminal 3 today around 50% of the x-rayed bags in security were passed for hand screening and swabbing, causing huge build-ups of frustrated passengers. Many airports recognize that people who've paid money to fly are not criminals per se, but Manchester (terminal 3) likes to make everyone passing through get the feeling they are an unreasonable nuisance to mankind. At security the tray containing my jacket and laptop and the tray containing my cabin bag were both sent for manual screening. Incredibly, the security chap solemnly looked me in the eye for the second time when it came to tray number two and asked exactly the same questions: did you pack this yourself? Could anyone have interfered? etc. Is it really impossible to add intelligence to security? Airside at Manchester terminal 3, every WHSmith and Boots outlet insists on production of a boarding card for all purchases. Many British airports ask if you object to showing your boarding pass and don't mind if you say 'yes', but Manchester won't sell you even a newspaper without your producing a boarding pass. This farce has gone on long enough. The food outlets don't ask you to show your boarding pass to make a purchase: why should Smiths and Boots? Overall an airport guaranteed to raise blood pressure unless you're one of those submissive types who think the state has a right to know everything you're doing.



Manchester Airport customer review :  20 April 2014 by H Bratley    (UK)

Rating : 2/10

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Recommended

You would think that after building so many shops in the terminals, that they would fully man security to get everybody through as soon as possible to do some shopping. Once again, 45 minutes to clear security due to only half the desks being manned so, no time to shop or even purchase food. What a crazy way to run an airport!



Manchester Airport customer review :  18 April 2014 by Bill Atkins    (UK)

Rating : 1/10

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Recommended

I use this airport to fly regularly to and from Philadelphia and frankly the 2 airports are a good match in some respects. Appallingly rude, lazy and slow security, filthy toilets, - Philadelphia wins hands down on parking, food choices and space, since Manchester has turned so much over to retail. This airport really is a terrible reflection on the U.K. and shows it at its slovenly worst.



Manchester Airport customer review :  17 April 2014 by Cali Burn    (UK)

Rating : 0/10

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Recommended

Dreadful. Arrived back in the UK (T3) around midnight from EU. Just 4 border officials checking passports, complete chaos, queues from the passport check right up the hallway, harassed people telling people to get in line and stop complaining, absolutely disgusting behaviour to non-EU visitors. 40 mins to get back into my own country. If this were my first visit to the UK, and Manchester T3 was my first impression, I'd never come here again. As it is, this isn't the first time I've suffered delays coming back via Manchester, and from now on it is the airport of last resort when I fly to the UK. The attitude of the border officials to non-EU travellers made me ashamed to be British.



Manchester Airport customer review :  17 April 2014 by Simon Darnbrough    (UK)

Rating : 9/10

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Recommended

Travelled through Terminal 3 - Checked in at 09.05 through Security by 09.15 which compared to many airports especially Heathrow T5 is pretty good. And that wasn't even Fast Track!! Only problem with T3 is the lack of seating!



Manchester Airport customer review :  17 April 2014 by E Class    (UK)

Rating : 0/10

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Recommended

T3 delays for passing through security at 0500/0600 hours today took over an hour. They have removed 4 x-ray machines and increased the size of the waiting area in lieu of them! This morning 3 of the remaining 8 x-ray machines were out of service. Massive queues - T3 used to be a breeze - not now - they have added more airlines to the terminal and are continuing to do so (more people passing through - less x-ray machines - more queues and delays - very poor management. Staff are (in security) are also cheesed off due to stressed out passengers. Some at M/cr Airport needs to get a grip and get this sorted - fast.



Manchester Airport customer review :  15 April 2014 by M Singh    (UK)

Rating : 0/10

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Recommended

My 90 year old grandmother flew from Terminal 3 yesterday and I was left horrified by the attitude of the wheelchair assistance staff. She is a frail, tiny lady who was shouted at by two members of staff, told to keep her cabin bag on her knee, despite it being too heavy for her. Appalling service, I will go out of my way to avoid travelling from Manchester airport in the future.



Manchester Airport customer review :  15 April 2014 by G Watson    (UK)

Rating : 3/10

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Recommended

I travel regularly, so I am very familiar with airport security procedures and the need for them. Although they can be irritating and time-consuming, I completely understand why they are necessary. That said, what I do consider unnecessary is being on the receiving end of rude and abrasive behaviour from security staff. I travelled through Manchester Airport at the weekend and can honestly say I have never had such an unpleasant experience while going through security. The chap at the conveyor belt didn't speak to me - he barked instructions, treated me like I was a moron and even got uppity at the way I picked the plastic tray up off the conveyor. Honestly - it was like nothing I've ever experienced before and I hadn't done anything to spark his rudeness. Absolutely disgusting behaviour.



Manchester Airport customer review :  10 April 2014 by P Baxter    (UK)

Rating : 5/10

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Recommended

I travel several times a month out of Manchester both long and short haul. It isn't the worst airport I use - it doesn't bus everyone like Brussels, it doesn't make you spend ages changing terminals like Frankfurt, it hasn't got the frankly insane organisation of Heathrow's immigration and it isn't as dirty and unpleasant as Liverpool (or have that airport's cringeworthy strapline). I find the staff friendlier than average, but there are a couple of serious issues. Terminal 3 immigration is seriously inadequate for the number of flights. If all desks are manned long queues still arise regularly. The Duty Free layout in Terminal 1 is a disgrace and shows a deep seated contempt for the customer as just another object to extract money from. It is clearly designed to disorientate the passenger in the hope that they will wander about the shops and buy something. Nothing like it anywhere else in the hundreds of airports I have visited. The people who man the Meet and Greet service aren't properly trained - they never offer the Fast Track pass if you buy M&G Plus unless you ask. Conversely, if you haven't bought it just ask and they will give you one as they clearly haven't got or can't be bothered to check the information as to what you are entitled.



Manchester Airport customer review :  31 March 2014 by Tony Williams    (UK)

Rating : 0/10

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Recommended

Appalling. I travel regularly long-haul in business and spend a good deal of money annually going through this third world airport. Dirty and overcrowded. The worst experience is going through security. Staff are unpleasant at best and even downright rude. Fast track is a joke. I am flying to DXB in 2 weeks and I shall have to endure this pathetic airport again.



Manchester Airport customer review :  28 March 2014 by R Cartry    (UK)

Rating : 4/10

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Recommended

I use Manchester airport regularly. Excellent motorway access. Easy to negotiate. Can be fast in and out. Immigration can be a problem with queues, but security are the worst queues. The airport really falls down on how it's run. What a terrible advertisement for Manchester. This airport must costs Manchester a lot in bad image, you just can't do the job. The place it just plain filthy. It's not cleaned. The car park, dear me. The lifts look as though they have never been cleaned. Strange, coloured, dried up puddles. The whole place needs steam cleaning. Cigarette butts everywhere, litter, ingrained old dirt on the surfaces everywhere. Is this really the UK? Surely we are in some other country already? The second big problem is the overcrowding at the airport. There's hardly any room for passengers to me met at arrivals: the area has been taken from passengers and given to shops. It's also v congested in departures, hard to get in and about, little room to wait. The space has been given to shops so little left for passengers. And is this the last airport in the world which requires a coin to be inserted into the trolleys to obtain one? It's a laughable sight to see hordes of people arriving in the customs hall to collect their luggage and go to get a trolley. Of course they need to change money first. Its a pound coin! Better than going through Heathrow though. Idea: why not get Changi Aiport to run it.



Manchester Airport customer review :  13 March 2014 by R Patel    (UK)

Rating : 0/10

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Recommended

Very bad service at this airport. Travelling to and from airport on Turkish Airlines. Staff rude and unhelpful. Used to enjoy sitting in cafe overlooking the airfield now not accessible unless travelling. Poor service overall. Disappointing.



Manchester Airport customer review :  10 March 2014 by A O'Sullivan    (Ireland)

Rating : 10/10

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Recommended

Flew out of terminal three, 08/03/14 at 2200. Security staff excellent friendly and efficient. I found the terminal spotless. Good range of shops airside however as we were the last flight out there was no hot food available. I can appreciate that it is not worth doing hot food due to lack of traffic so I was not too perturbed by this. Had flown into Terminal one earlier in the day and again found terminal spotless. Furthermore the rail service from the airport is excellent. Tip for passengers don't queue for rail tickets use the automatic machines they are great. Overall a very pleasant airport experience.



Manchester Airport customer review :  7 March 2014 by M Kavanagh    (Ireland)

Rating : 5/10

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Recommended

Flying to Dublin through Manchester T1. I cannot understand the layout of this airport. It seems to be designed as a shopping centre with an airport afterthought add on. The first time I went through there I had a quick look around the shops and had some food in the only place to eat. When I went to go the gate I discovered that there was another area full of shops and restaurants once you walked (or I should say meandered aimlessly) through a shop/unsignposted cash extraction area. No idea what was past the first part of the mystery tour. Self guided tour. Signposting is poor. They should provide some signs to show you where they are cleverly hidden.. must be a design feature to ensure they don't upset the feng shui or obscure the shop signage. The gate signs are really cleverly hidden behind the low ceiling beams. And did you know in Manchester it's 12354, just in case you've figured out where the signs are hidden they have another trick of swapping 5 and 4 to really add a final twist to the mystery tour. Altogether a great experience for free. Almost. Unless you get caught in shops and have to buy something so you can ask someone the way out.



Manchester Airport customer review :  21 February 2014 by S Silvert    (UK)

Rating : 4/10

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Recommended

We use Manchester airport fairly frequently but haven't experience British Airways check in at T3 for a while. To call it shambolic would be kind. We arrived at 7.20 for a 9.50 take-off having checked in online. The bag drop line was so long that 40 minutes later we were half way through. This line was serviced by 2 and at times 1 desk clerk. Having tried to complain that we were in danger of missing flights and connections, the only other person around suggested that we should write to BA to complain as this happens all the time and they never have enough staff. We finally had to take matters into our own hands and jump the queue (thanks to other understanding passengers) and run through security to get to the gate as it was boarding! Given the choice we will not fly BA again from Manchester and would urge others to do the same until BA does something about the abysmal staffing situation. By the way, if you're travelling First Class, they have 2 desk clerks waiting to check you in! BA clearly only cares about the big spenders!



Manchester Airport customer review :  17 February 2014 by P Vickers    (UK)

Rating : 1/10

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Recommended

Travelled through Manchester Airport Terminal 3 on 14 February 2014 and I have to say how thoroughly disappointed I was with the place. Instead of getting better over the years, t has got progressively worse. From unnecessarily long queues at security, presumably from poor resource management to the claustrophobic atmosphere in the T3 departure area. The airport group have squeezed so many retail outlets into the place that you can hardly see any daylight and there is insufficient room to feel comfortable. At the gate 141 waiting area I counted a mere 20 seats which is pathetic when you consider the Airbus on which I was travelling has a capacity of about 160! Some of the 'seats' in the waiting area were nothing more than park benches. Uncomfortable and totally out of place in an airport. Not a customer friendly experience at all and heaven knows what it must be like if there are any delays. Anyone travelling through T3 will know how a sardine feels when they use it. The signage around the place is also poor. The font size is large and its like something you would see in a kids nursery. An all round poor experience which I don't want to have to repeat in a hurry.



Manchester Airport customer review :  14 February 2014 by Kevin Tunnicliffe    (UK)

Rating : 10/10

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Recommended

A year ago I could find nothing good to say about Manchester and was very reluctant to fly from there. This however was my third trip in a row from MAN and again I was very surprised at the changes in attitude and efficiency, particularly with the security staff and queuing.



Manchester Airport customer review :  7 February 2014 by Paul Van Alsten    (France)

Rating : 8/10

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Recommended

Arrived from Paris at Terminal 3. Landed at 07.45am so queuing times at immigration were short. Luggage delivered within 15 mins. Upon departure check-in was hassle-free - using self-service machines and baggage drop. Airport let down by intrusive security check and very surly staff. I was barked at for not taking my shoes off, then had to undergo the body scanner and an additional patdown! Boarding areas provide ample seating and clean lavatories.



Manchester Airport customer review :  21 December 2013 by G Colburn    (UK)

Rating : 8/10

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Recommended

Flew in from Belfast, arrived at T3, straight through with no queues or distractions. Will admit that the walk from T3 to the train station is a bit of a pain, still once you get there, it's only twenty minutes into the city centre. A very good regional hub in my opinion, miles better than Liverpool for example and a lot more functional and modern than certain other provincial airports in the UK. Only thing lacking is a decent bar air/land side, Wetherspoons take note!



Manchester Airport customer review :  20 December 2013 by Rob Bond    (UK)

Rating : 3/10

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Recommended

9th December travelling to Helsinki via Amsterdam from Terminal 3. Arrived over 2 hours before the flight at 09.20 with the intention of picking up some presents to people at the airport. Between the queues for the KLM/Air France bag drop and the endless waiting in Terminal 3 security, by the time I had cleared security I had 5 minutes to pick up a coffee and then the gate was opened. Therefore no shopping for me and no additional revenue for Manchester Airport so Schipol got my business. The Terminal 3 security is perpetually slow and is simply unable to cope with demand especially when the two American Airlines morning flights passengers are going through security. This has recently been upgraded but seems worse to me now. On the positive side on my return immigration was quick and bags were delivered swiftly as well.



Manchester Airport customer review :  13 December 2013 by Kevin Tunnicliffe    (UK)

Rating : 8/10

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Recommended

In the past I have been very critical of Manchester but for the third time this year the airport has exceeded my expectations. Outbound on 05 December and inbound on 12th was a pleasure. Very short queues and polite, staff on security. We were airside in under 5 minutes from having dropped our bags. On return we were through immigration in less than five minutes. Only criticism was baggage reclaim. A few bags came through within a couple of minutes of our arrival but then nothing more for almost half an hour.



Manchester Airport customer review :  12 December 2013 by L Bach    (Germany)

Rating : 1/10

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Recommended

Long queues, very unfriendly staff, especially at security. Almost missed my flights, despite arriving well ahead. Very unorganized. Would rather spend more time travelling than flying via Manchester again.



Manchester Airport customer review :  29 November 2013 by Robert Szocik    (UK)

Rating : 2/10

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Recommended

T1 to MLA with Easyjet. Sadly, I have to concur with many of the comments below. On departure: no queue or problems at bag drop, but I almost missed my flight due to enormous queues for security - there must have been the equivalent of two A380s in front of me, and moving slowly. I was planning on having breakfast in the terminal (MAN management take note: this is loss of income), but there was no chance - just time for a mad rush to the gate, with only enough spare time to buy a drink. No issues with Easyjet ground staff, however. On return: 15-20 minute queue for immigration, but no issues with staff at passport control. 10 more minutes waiting for bags. It's becoming apparent that MAN is following the example of LHR, and is doing a very good job of it - while passenger numbers have hardly rocketed in the past few years, staff cuts are clearly taking their toll. We should be proud to call this our home airport - the gateway to a great region - but there's no chance of that at the moment, I'm afraid!



Manchester Airport customer review :  4 October 2013 by Jennifer Dunlop    (UK)

Rating : 0/10

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Recommended

Travelling Manchester to Belfast recently I had the most horrendous experience I have ever had passing through 'Security' - The baggage check was fine and the staff were reasonably civil, but when I got to where you scan your boarding pass and look into something (is it a camera?) all hell broke loose. An extremely rude aggressive female member of staff started shouting at me because I couldn't get the scanner to work and didn't know that I was supposed to look into the camera. When I told her not to be so rude she stormed off and luckily a more civil male official took over and let me look into a hand held 'camera' instead, otherwise I might still be standing there.



Manchester Airport customer review :  3 October 2013 by Frances Khan    (UK)

Rating : 1/10

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Recommended

Manchester airport must be the most passenger unfriendly airport in the UK. I arrived happy and fresh from a great holiday in Mallorca at 1.20pm, Sat 28th Sep. 45mins frustrating queuing at passport control for EU passengers. Trying to extract a trolley from the useless and money grabbing Trolley Pay Station-lost 3 pounds and hurt my arthritic hand. Longer wait at Carousel 5 waiting for a suitcase that I eventually found out was still at Palma airport. I left the airport some 4 hrs later feeling shattered. All airport staff should be given a much needed course learning that passengers are human who should be treated with respect.




 

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