MANCHESTER INTERNATIONAL AIRPORT  Passenger Reviews and Customer opinions

MANCHESTER AIRPORT review :  18 March 2010 by James Crichton   (UK)

Customer Rating :  2/5

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Found very little landside but when passed security things improved. Pretty good choice of shops and cafes but not the best. At departures found the lack of signage for the Skywalk a bit disconcerting. Ground services extremely poor and not up to BAA standards, which must be a tough one for the airport management to take. Toilets were old and tatty but cleaning okay.

MANCHESTER AIRPORT review :  17 March 2010 by W Little   (UK)

Customer Rating :  1/5

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Flew back from Chambery airport and landed at 1335 hrs, the bags did not arrive on the baggage belt until 1505 hrs - over an hour and a half wait for the baggage for all the passengers on the flight! No explanation other than the bags were on the flight, that much we knew already. There was no one in the baggage enquiry office near belt 1 for over half an hour. This was so frustrating that several passengers entered this unlocked office and sat around looking through various documentation. When the member of staff did arrive he said that he had nothing to do with the bags being loaded on the belt from the plane and could not do anything. The whole delay was caused significant disruption to all passengers with connecting flights, trains and transport all being missed. A very poor service from the airport.

MANCHESTER AIRPORT review :  11 March 2010 by J Marshall   (UK)

Customer Rating :  4/5

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MAN-LHR evening 3rd March. I checked in online with hand luggage. Security was a breeze and I was through within minutes. Staff polite and friendly. Then used the BA lounge which is a great facility. Use the airport regularly and have rarely experienced any problems. The infrastructure is tatty though and the attempts to squeeze every last penny out of passengers obvious.

MANCHESTER AIRPORT review :  9 March 2010 by Peter Harrison   (UK)

Customer Rating :  3/5

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Travelled to AMS and return from T2. KLM have introduced machines for passengers to print out their own boarding cards - fairly easy to use and supposed to save time. Then there is the queue to check in bags - at just after 4:00 am this was huge - involving a wait of 20 to 30 minutes - KLM seem to have the most relaxed baggage policy of any airline - I sure some of the passengers were taking the kitchen sink! The baggage check in staff then ask all the same questions previously answered on the machines. I found security to be OK - even being required to use the new "X-ray". Due to the long wait at check in I did not have a lot of time to explore the "shopping opportunities" flight side. Having used MAN several times I am always disappointed by the food options. On my return immigration queues were lengthy - but luckily all the channels were staffed. Baggage handling agents promptly told me that my bags had been left behind in AMS - so no unnecessary wait for bags that were never going to arrive! Used the new meet and greet valet parking - very convenient. However, on arrival home I found the car radio aerial had disappeared.

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MANCHESTER AIRPORT review :  8 January 2010 by D Knowles   (UK)

Customer Rating :  1/5

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I find the majority of the ground staff surly and at times rude and disinterested. My recent experience involved arriving back from Gran Canaria touching down at approximately 3:15 am on 3rd January, having already been delayed by around 4 hours in departure. Having made our way to the baggage collection area with my family and disabled 6 year old son in an airport wheelchair, we waited over 2 hours for our baggage to come around, including my sons own wheelchair. If this wasn't unacceptable enough, no logical or legible information was given to us as to the reason for the delay, other than the weather was too cold for the baggage handlers to work (even though it wasn't cold enough to stop planes from landing and taking off). The ensuing response from the baggage staff was unacceptable. Even though they were under pressure from many tired and angry passengers, the Thomas Cook representative along with the Global Baggage attendants were rude and avoided giving any indication of when baggage would be available. There was no management of the situation evident and those that proclaimed to be in charge were wholly inexperienced in handling a situation such as this, so much so that at one point they called the airport police to assist in quelling the growing anger being demonstrated by the crowd. All in all, one more highly unacceptable experience within Manchester Airport. Given the amount of footfall through arrivals in terminal one it should be expected that there would be back up plans should there be problems of this nature. To keep already delayed passengers waiting and uninformed, many with children and small babies is at best an amateur effort at situation management but in my opinion it is an affront to customers who have paid considerable amounts of cash to travel, and expect a minimum level of customer service way better than that demonstrated.

MANCHESTER AIRPORT review :  3 January 2010 by Joe Sebastian   (UK)

Customer Rating :  2/5

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Flew Emirates which now leaves from Terminal One. On departure I was disappointed with the rude security staff. Don't mind being told what to do as long as it is done in a polite manner, but this was severely lacking. Had to pay a pound for 2 plastic bags to put toiletries in, and these bags are given free in Terminal one, so a lack of consistency here. On my arrival disappointed at having to pay a refundable one pound for trolleys. I'm not sure what visitors would have made of this having arrived from Dubai where such amenities and even pushchairs are complimentary as it should be at any major airport. Needs to improve if it has ambitions to attract other major carriers.

MANCHESTER AIRPORT review :  31 December 2009 : by V Williams   (UK)

Customer Rating :  1/5

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Disgusted with security check in staff. I appreciate there was a backlog from previous days problems, due to inclement weather but passengers were treated like cattle! I have never been so disgusted with fellow mancunians employed at the airport. I suggest Manchester Airport enrol staff on a customer care training course - they did not speak to passengers, they bawled at them as if they were stupid. I travelled to Zurich and was so relieved to arrive in Switzerland where people are treated as human beings and given support with their travel plans.

MANCHESTER AIRPORT review :  20 December 2009 : by Bill Atkins   (USA)

Customer Rating :  3/5

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On arrival all UK passengers with new passport being directed to e-passport, however only 3 of the 5 machines working so ended up slower than the human channels. It does work well though if the equipment is ok. No disappointment as usual regarding lifts to parking - only one working. Manchester never really pulls off professionalism.

MANCHESTER AIRPORT review :  17 December 2009 : by Richard May   (UK)

Customer Rating :  1/5

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My daughter arrived at Manchester from NZ on 7th Dec 09 with two children and six items of baggage. New there was going to be a problem when passengers coming through were complaining that they had to be given pound coins by kind UK based passengers. On arrival at baggage collection, with children my daughter couldn't get a trolley because you needed a pound coin! where does a foreign traveller arriving in UK get a pound coin for use at baggage collection. Unhelpful staff compounded problems which led to tears and eventually a trolley was found. Manchester Airport still haven't answered my email.

MANCHESTER AIRPORT review :  30 November 2009 : by Robert Szocik   (UK)

Customer Rating :  4/5

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T2 with Qatar Airways to HKG. Both flights on time. Afternoon departure: busy terminal, 5 minute queue at check-in, cleared security within 5 minutes as queue was short. Early morning arrival: cleared immigration 15 minutes after landing, despite a long taxi from runway and several long-haul arrivals. Bag on belt 5 minutes later. No air bridge on return, short bus ride to terminal. Terminal mostly clean and tidy, but toilet cleanliness could be improved. Staff polite and efficient throughout. Valet parking remarkably good value at £39.99 for 9 days.

MANCHESTER AIRPORT review :  17 November 2009 : by P Champion   (Spain)

Customer Rating :  1/5

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Appallingly stressful security arrangements, long delays and herded around by surly staff. Plastic bags for a pound - a rip-off. Should be free considering the enormous airport taxes we all pay. Customs officers intimidate passengers, as I was yesterday, apparently randomly selected and put through the most intrusive interrogation about my movements (at a wedding), and even, as a non-resident pensioner having to detail what my last employment in the UK was over 15 years ago.

MANCHESTER AIRPORT review :  9 November 2009 : by Bill Atkins   (USA)

Customer Rating :  3/5

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T2 early in the day, so few passengers, but security still slow as no-one could go through while previous passengers being wanded/hand searched. Some additional employees would solve this.

MANCHESTER AIRPORT review :  8 November 2009 : by D Gill   (UK)

Customer Rating :  5/5

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Queues at checkin and security can be long but it moves so is tolerable. Immigration is always quick when I arrive here. The shops and restaurants are extortionate so these are best avoided. The staff are friendly and enthusiastic. Some areas look a bit dated now but there is renovation work going on.

MANCHESTER AIRPORT review :  5 November 2009 : by David Gartside   (UK)

Customer Rating :  2/5

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T1 overall a bit better than last time - which isn't saying a lot. Only one lift working in T1 multi-storey car-park. Ground floor check-in for Swiss/Lufthansa worked well; new security area in T1 seems to have shaken off the worst of its gremlins. However the exit from T1 security right into the heart of shops, shops and more shops is a nightmare - fortunately we weren't pressed for time but if you were, then trying to pick your way through crowds of people aimlessly milling around looking at stuff they don't need would be v trying! The departure piers remain as dire as ever, with multiple murky ups and downs brought about by segregating inward and outward flows in a place that wasn't designed for it. Baggage return very slow.

MANCHESTER AIRPORT review :  29 October 2009 : by Roger Lyon   (UK)

Customer Rating :  3/5

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T1 to Dublin. Fairly quiet Saturday night and everything went smoothly. No problems, though I find T1 rather dark and unwelcoming. Not somewhere you would want to spend several hours in transit. Return had to be bussed from Aer Lingus plane even though it had stopped right next to terminal.

MANCHESTER AIRPORT review :  24 October 2009 : by G Barnes   (UK)

Customer Rating :  4/5

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The various terminals at Manchester are improving, some quicker than others but at least all are doing so. The big issue remains traffic congestion as Manchester still has roads closed after the Glasgow Airport incident and unlike other airports still closes the roads rather than invest in suitable deterrents. Traffic congestion for drop off and pick up ability is therefore greatly hindered.

MANCHESTER AIRPORT review :  13 October 2009 : by Robert Szocik   (UK)

Customer Rating :  5/5

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T3, late-morning flight to LHR with bmi. Arrived in the car park 60 mins before departure, cleared security 10 minutes later. Flight called soon after. Boarding pass scanning before security works perfectly and saves time. Usual friendly but efficient staff at security, but the X-ray machines seemed to be working slowly on this occasion - queues of pax were not particularly long, so it may have been a machine fault? No problems at the gate, quick boarding. Overall, I'm getting the impression that things are slowly getting better at MAN at last - each of my recent flights has been slightly better than the last, and I really hope this continues.

MANCHESTER AIRPORT review :  30 September 2009 : by Andrew Powell   (UK)

Customer Rating :  5/5

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T2, if you check in online very little queue for bag drop. The new security upstairs was excellent. T2 was undergoing a revamp and it needs it. The terminal has been showing its age for while. I choose to fly from MAN as it is local and find the staff friendly. If you are expecting an airport like Singapore, LHR, or Hong Kong you are not going to have that experience. If you want a good regional airport, then Manchester is great.

MANCHESTER AIRPORT review :  28 September 2009 : by Leslie Cadwallader   (UK)

Customer Rating :  4/5

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Would agree with the recent positive reviews of T3. Security seemed to be free-flowing and efficient with plenty of staff to direct and assist. Longish walk to departure lounge, but the lounge itself seemed to be less congested than when we last passed through 2 years ago. Slightly puzzled by the numbering of the gates, but the signs are easy to follow. Return passage was equally easy, though passport control was slow: only two desks open but this was at 4.00 a.m. on a Saturday morning due to a 6 hours' flight delay. Used Shuttle car park and bus transfers and the system worked well.