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Manchester Airport Passenger Reviews and Manchester Airport Traveller Reports



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MANCHESTER AIRPORT review :  3 January 2010 by Joe Sebastian   (UK)

Customer Rating :  2/5

2 Star Rating   

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Flew Emirates which now leaves from Terminal One. On departure I was disappointed with the rude security staff. Don't mind being told what to do as long as it is done in a polite manner, but this was severely lacking. Had to pay a pound for 2 plastic bags to put toiletries in, and these bags are given free in Terminal one, so a lack of consistency here. On my arrival disappointed at having to pay a refundable one pound for trolleys. I'm not sure what visitors would have made of this having arrived from Dubai where such amenities and even pushchairs are complimentary as it should be at any major airport. Needs to improve if it has ambitions to attract other major carriers.


MANCHESTER AIRPORT review :  31 December 2009 : by V Williams   (UK)

Customer Rating :  1/5

1 Star Rating   

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Disgusted with security check in staff. I appreciate there was a backlog from previous days problems, due to inclement weather but passengers were treated like cattle! I have never been so disgusted with fellow mancunians employed at the airport. I suggest Manchester Airport enrol staff on a customer care training course - they did not speak to passengers, they bawled at them as if they were stupid. I travelled to Zurich and was so relieved to arrive in Switzerland where people are treated as human beings and given support with their travel plans.


MANCHESTER AIRPORT review :  20 December 2009 : by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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On arrival all UK passengers with new passport being directed to e-passport, however only 3 of the 5 machines working so ended up slower than the human channels. It does work well though if the equipment is ok. No disappointment as usual regarding lifts to parking - only one working. Manchester never really pulls off professionalism.


MANCHESTER AIRPORT review :  17 December 2009 : by Richard May   (UK)

Customer Rating :  1/5

1 Star Rating   

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My daughter arrived at Manchester from NZ on 7th Dec 09 with two children and six items of baggage. New there was going to be a problem when passengers coming through were complaining that they had to be given pound coins by kind UK based passengers. On arrival at baggage collection, with children my daughter couldn't get a trolley because you needed a pound coin! where does a foreign traveller arriving in UK get a pound coin for use at baggage collection. Unhelpful staff compounded problems which led to tears and eventually a trolley was found. Manchester Airport still haven't answered my email.


MANCHESTER AIRPORT review :  30 November 2009 : by Robert Szocik   (UK)

Customer Rating :  4/5

4 Star Rating   

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T2 with Qatar Airways to HKG. Both flights on time. Afternoon departure: busy terminal, 5 minute queue at check-in, cleared security within 5 minutes as queue was short. Early morning arrival: cleared immigration 15 minutes after landing, despite a long taxi from runway and several long-haul arrivals. Bag on belt 5 minutes later. No air bridge on return, short bus ride to terminal. Terminal mostly clean and tidy, but toilet cleanliness could be improved. Staff polite and efficient throughout. Valet parking remarkably good value at 39.99 for 9 days.


MANCHESTER AIRPORT review :  17 November 2009 : by P Champion   (Spain)

Customer Rating :  1/5

1 Star Rating   

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Appallingly stressful security arrangements, long delays and herded around by surly staff. Plastic bags for a pound - a rip-off. Should be free considering the enormous airport taxes we all pay. Customs officers intimidate passengers, as I was yesterday, apparently randomly selected and put through the most intrusive interrogation about my movements (at a wedding), and even, as a non-resident pensioner having to detail what my last employment in the UK was over 15 years ago.


MANCHESTER AIRPORT review :  9 November 2009 : by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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T2 early in the day, so few passengers, but security still slow as no-one could go through while previous passengers being wanded/hand searched. Some additional employees would solve this.


MANCHESTER AIRPORT review :  8 November 2009 : by D Gill   (UK)

Customer Rating :  5/5

5 Star Rating   

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Queues at checkin and security can be long but it moves so is tolerable. Immigration is always quick when I arrive here. The shops and restaurants are extortionate so these are best avoided. The staff are friendly and enthusiastic. Some areas look a bit dated now but there is renovation work going on.


MANCHESTER AIRPORT review :  5 November 2009 : by David Gartside   (UK)

Customer Rating :  2/5

2 Star Rating   

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T1 overall a bit better than last time - which isn't saying a lot. Only one lift working in T1 multi-storey car-park. Ground floor check-in for Swiss/Lufthansa worked well; new security area in T1 seems to have shaken off the worst of its gremlins. However the exit from T1 security right into the heart of shops, shops and more shops is a nightmare - fortunately we weren't pressed for time but if you were, then trying to pick your way through crowds of people aimlessly milling around looking at stuff they don't need would be v trying! The departure piers remain as dire as ever, with multiple murky ups and downs brought about by segregating inward and outward flows in a place that wasn't designed for it. Baggage return very slow.


MANCHESTER AIRPORT review :  29 October 2009 : by Roger Lyon   (UK)

Customer Rating :  3/5

3 Star Rating   

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T1 to Dublin. Fairly quiet Saturday night and everything went smoothly. No problems, though I find T1 rather dark and unwelcoming. Not somewhere you would want to spend several hours in transit. Return had to be bussed from Aer Lingus plane even though it had stopped right next to terminal.


MANCHESTER AIRPORT review :  24 October 2009 : by G Barnes   (UK)

Customer Rating :  4/5

4 Star Rating   

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The various terminals at Manchester are improving, some quicker than others but at least all are doing so. The big issue remains traffic congestion as Manchester still has roads closed after the Glasgow Airport incident and unlike other airports still closes the roads rather than invest in suitable deterrents. Traffic congestion for drop off and pick up ability is therefore greatly hindered.


MANCHESTER AIRPORT review :  13 October 2009 : by Robert Szocik   (UK)

Customer Rating :  5/5

5 Star Rating   

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T3, late-morning flight to LHR with bmi. Arrived in the car park 60 mins before departure, cleared security 10 minutes later. Flight called soon after. Boarding pass scanning before security works perfectly and saves time. Usual friendly but efficient staff at security, but the X-ray machines seemed to be working slowly on this occasion - queues of pax were not particularly long, so it may have been a machine fault? No problems at the gate, quick boarding. Overall, I'm getting the impression that things are slowly getting better at MAN at last - each of my recent flights has been slightly better than the last, and I really hope this continues.


MANCHESTER AIRPORT review :  30 September 2009 : by Andrew Powell   (UK)

Customer Rating :  5/5

5 Star Rating   

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T2, if you check in online very little queue for bag drop. The new security upstairs was excellent. T2 was undergoing a revamp and it needs it. The terminal has been showing its age for while. I choose to fly from MAN as it is local and find the staff friendly. If you are expecting an airport like Singapore, LHR, or Hong Kong you are not going to have that experience. If you want a good regional airport, then Manchester is great.


MANCHESTER AIRPORT review :  28 September 2009 : by Leslie Cadwallader   (UK)

Customer Rating :  4/5

4 Star Rating   

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Would agree with the recent positive reviews of T3. Security seemed to be free-flowing and efficient with plenty of staff to direct and assist. Longish walk to departure lounge, but the lounge itself seemed to be less congested than when we last passed through 2 years ago. Slightly puzzled by the numbering of the gates, but the signs are easy to follow. Return passage was equally easy, though passport control was slow: only two desks open but this was at 4.00 a.m. on a Saturday morning due to a 6 hours' flight delay. Used Shuttle car park and bus transfers and the system worked well.


MANCHESTER AIRPORT review :  22 September 2009 : by J Matthews   (Ireland)

Customer Rating :  1/5

1 Star Rating   

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This was my second time using it and while it's been spruced up, it somehow managed to get worse rather than better - my experience is limited to Terminal 1. Transport to and from the airport to the city centre was quick, easy and cheap by the train. Staff at the airport train station were helpful. What really gets me is the design of Terminal 1. The area before check- in made me want to get through security immediately; dark, dingy and depressing. After check- in I found myself in what appeared to be a bright, massive department store-come-shopping centre. Anything that might suggest the presence of aircraft and boarding gates were missing or lost amongst the neon glare of perfume counters and tobacco signs. I saw a young family who were obviously about to miss their flight frantically ask another passenger in the airport for directions to the gates because the entire terminal was designed to encourage as much transit shopping as possible and no thought was given to the fact that people actually had flights to catch. Confirmation of flight boarding gates are not announced until the flight is about ready to board so unlike almost every other airport I've ever used there is no option to just relax at the gate as you wait for your flight. The other downside of this is that if there's been a delay to your flight, which there was both times I flew out of Manchester, there's no one to turn to because the only staff around are shop assistants.


MANCHESTER AIRPORT review :  22 September 2009 : by Robert Szocik   (UK)

Customer Rating :  4/5

4 Star Rating   

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Return BA flights to LHR from T3. In the terminal 2 minutes after leaving my car, as a bus arrived almost immediately. Fairly lengthy queues at bag drop, but processed very quickly by efficient staff. 5 minutes to pass through security, moderate queues, no problems. Extremely busy Saturday morning with multiple departures, so very little vacant seating available and huge crowds, but all the cafes/bars were open, so I found somewhere to sit eventually. Friendly/efficient service at the shops/cafes I used. Flight departed on time. Upon return, bags off the belt 10 minutes after landing in a full A321, and back in my car about 15 minutes after landing. Overall a much better experience than some of my recent flights from MAN.


MANCHESTER AIRPORT review :  15 September 2009 : by R Gray   (UK)

Customer Rating :  4/5

4 Star Rating   

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Have used Manchester T3 twice in past 3 weeks and found both experiences to be positive. The revamped security area can be negotiated quickly and the selection of shops is fine for what is basically a domestic terminal. Although the central food seating area always appears busy, there are many quiet areas to be found nearby with plenty of seating and a nice view of the runway.


MANCHESTER AIRPORT review :  3 September 2009 : by R Woodhead   (Thailand)

Customer Rating :  4/5

4 Star Rating   

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Pleasantly surprise by the refurbished terminal 1 - smart and clean with many food outlets; sufficient seating but could be more if they removed some of the thousands of square meters of shops which no one seemed to be using.


MANCHESTER AIRPORT review :  31 August 2009 : by K Mcdonald   (UK)

Customer Rating :  4/5

4 Star Rating   

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Just flown to Olbia (Sardinia) with Jet2 from T1. Was dreading it having seen some of the recent reviews since the recent revamp, and was pleasantly surprised,. Check in was very quick, as was passport control, and done with a smile and good humour! My only grumble is that herding everyone through the duty/tax free shop is a blatant and clumsy way of trying to persuade passengers to part with their hard earned. It had the opposite effect on me and I think that this should be reviewed. All in all, a nice departure.


MANCHESTER AIRPORT review :  14 August 2009 : by Chris Creighton   (UK)

Customer Rating :  4/5

4 Star Rating   

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Just used Manchester T2 departing to and returning from Newark. T2 was a very pleasant experience. Uncrowded. Good choice of shops, cafes and restaurants. Security very efficient and pleasant. Check-in very easy. Clean toilets. Good covered walkway to the train station. OK, the architecture wouldn't win any awards and the carpeting in the immigration hall is truly nauseating.


MANCHESTER AIRPORT review :  9 August 2009 : by P Petrov   (UK)

Customer Rating :  2/5

2 Star Rating   

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During check-in, 2 separate flights (Varna & Bourgas) were bundled together on the same 3 desks! Never in 20 years have a seen such a circus. A family held the line for 40 mins arguing over 7 kgs extra luggage. Staff was very slow, the boarding card machine broke. People on the later flight were allowed to cause delays for those on the earlier, which we nearly missed! Complete chaos and lack of customer care! I am writing a letter of complaint to the airport too, but legal action was only narrowly avoided! Next time I will drive the extra miles to Birmingham.


MANCHESTER AIRPORT review :  24 July 2009 : by L Edwards   (UK)

Customer Rating :  1/5

1 Star Rating   

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Beware when using prepay car parks. We booked and paid 54 on the internet, then proceeded as instructed using the same card to enter and exit the car park. It wasn't until we received our credit card statement that we realised we had been charged 69 on exit. It is 2 months since our return and we have still not received a refund due to atrocious customer after care. Everyone we have spoken to has given conflicting information and have been uncaring. It wasn't until we completed a survey from Manchester airport online that they have taken any notice, offering a 20% discount on any future parking. The airport is dowdy and depressing, very few areas to sit or eat. Very disappointed with the whole experience.


MANCHESTER AIRPORT review :  3 July 2009 : by T Price   (France)

Customer Rating :  3/5

2 Star Rating   

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MAN/BSL on Swiss. Check in fine and transit through security also good. The walk through the shopping arcade to the departure gave the opportunity to buy a litre of Pimms for 11.99 (£10 in Morrisons that week !). Departure lounge restaurants offer Carling lager for 3.75 a pint - almost 1 pound more than the normal pub price. Very dirty bar floor staffed by people who didn't seem to care - but sadly that's service in the UK these days.


MANCHESTER AIRPORT review :  10 June 2009 : by R Brook  (UK)

Customer Rating :  2/5

2 Star Rating   

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I have been using Manchester frequently over the past 15 years. Overall, it's getting worse, although with the recent addition of many more screening points the security queues are much shorter and efficient than the previous horrendous experience. Check in (having used many different airlines) is usually OK. As with any airport, if you want to avoid long lines arrive early. In Terminal 1, beyond security I hate the way one is led through a maze of perfume stalls before reaching the departure lounge. I don't mind airport shops, but not so 'in your face'. It really creates the wrong impression. They've avoided this particular folly in Terminal 2. T2 business lounge (mostly use Sky Team - KLM/Air France) is very small, but adequate if not busy. Arrival experience is variable. Long delays in getting off the plane are common, due to no one to operate the air bridge/no one to drive the mobile steps/no buses waiting when parking remotely. Queues at immigration have lengthened over the years, as, on average, has waiting for the baggage. If using the long stay car park and pre-paying on the internet to avoid the extortionate on-the-day charges, the part where you are supposed to insert your credit card at the entry barrier doesn't work. Instead, call them at the exit barrier when you leave and quote your reference number. My card was charged correctly after this. Overall, the airport looks shabby, doesn't operate particularly well and can't really be called a pleasant experience. The managers should pay a visit to some Asian airports to see how an airport can be run.



 

 
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