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Manchester Airport Passenger Reviews and Manchester Airport Traveller Reports



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MANCHESTER AIRPORT customer review :  1 February 2012 by Simon Lewis    (UK)

Rating : 9/10

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Recommended

Manchester is an efficient airport. I have flown from T2 mainly with KLM and Air France almost every week for the past 13 years - and must say that their move to T3 has seen an improvement in security waiting times and passport queues on arrival. The BA lounge is OK - even if not as good now they've flogged part of it off to Flybe. Use T1 on occasions with Finnair and Aer Lingus. Rarely have a long wait for takeoff - taxi times usually short and holding - rare. As with many airports it is constantly being improved and updated - which must in the long run be a good thing for the travelling public.



MANCHESTER AIRPORT customer review :  1 February 2012 by John Blake    (UK)

Rating : 4/10

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Recommended

Going through security on Monday Jan 16h at about 08.45 in T2, notice that the security staff have resorted to shouting rather than a portable microphone. Also when your Tray of belongings have passed through the X- ray scanner they just push it along with passengers no where near, surely a security problem. Also going out we were on a Remote stand T2, bussed out to remote parking with Aircraft steps no problem, coming back waited 15 minutes for steps. Airport low Aircraft Traffic at 18.00 hours is there a staffing problem after 5pm.



MANCHESTER AIRPORT customer review :  31 January 2012 by R Crossan    (UK)

Rating : 2/10

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Recommended

My hometown airport richly deserves its no-star rating, at least for those of us unlucky enough to be using terminal 1. The gate areas are draughty, drab and uncomfortable, especially for those on A380s who get shoved down to the far end of the gate area. The whole thing has the 'temporary/prefab' vibe one also finds in other 1960s-1970s British architecture. It's all so desperately tired and cramped. Tear it down and rebuild, please.



MANCHESTER AIRPORT customer review :  20 December 2011 by Kevin Tunnicliffe    (UK)

Rating : 4/10

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Recommended

On 16 December we sat on a plane for just over 4 hours waiting for de-icing! This was on a day when inclement weather was anticipated and following two winter periods when airports were unprepared for bad weather. Manchester is clearly still not able to meet its obligations to passengers and airlines in poor weather. Prior to that, departures was a mess with people joining wrong airline queues because of a lack of organisation. On return, immigration was a breeze but we had to wait over 30 minutes for bags to come onto the line. When they did, the line kept breaking down because of the way bags, baby buggies and so forth were flung onto the belt causing it to jam. I will avoid Manchester if at all possible in future.



MANCHESTER AIRPORT customer review :  14 December 2011 by R Watson    (UK)

Rating : 6/10

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Recommended

Used T1 in and out - business class check and quick security - otherwise long queues. Etihad lounge excellent. On return speedy Immigration and luggage retrieval. However overall impression was poor after South African Airports.



MANCHESTER AIRPORT customer review :  1 December 2011 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

Two separate flights from LHR and GTW to T3. On both occasions, bags on the belt within 5 minutes of leaving the plane. Domestic flights, so no security to clear. On a train into town within 20 minutes of landing, so no complaints whatsoever. Cleanliness is still a problem though, I wasn't at the airport long enough for it to matter to me, but this does need to be addressed.



Manchester Airport customer review :  12 October 2011 by Michael Davies    (UK)

Rating : 2/10

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Terminal 1 Arriving from Palma 13.30 on a Wednesday. Immigration queues. Its almost as if its a surprise to immigration staff that passengers get off planes and need to be processed. Only 4 immigration staff on duty. The automatic gates were not working again. Bearing in mind that the A380 had just arrived from Dubai and you get the picture. It took us well over an hour to get through. This has to change. I fly through this airport 5-6 times a year so it not a one off event. I hope Manchester management read this and act on it.



Manchester Airport customer review :  6 October 2011 by Kurt Mueller    (UK)

Rating : 4/10

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Arrived at 13.55 from BCN on ZB at T1. Disembarked, down a flight of stairs, walked 10 yds, then ascend the mirror image of the stairs you have just come down, through a dingy corridor, then joining a backlog of passengers stuck on an another staircase (with the escalator switched off) prior to immigration. On way there look down into generously spaced out shopping concourse - is this where the money went that should have been spent on a welcoming arrivals area. Used the e-passport channel, machine can't read passport, so went to Desk 12, where passport is instantly read. Enter crowded baggage reclaim area, got my case, and joined another bottleneck through customs. Glad to get out.



Manchester Airport customer review :  6 October 2011 by T Hughes   (UK)

Customer Rating :  5/5

5 Star Rating   

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Departed T2 on Thomson to Mykonos, 08.20 departure. Self-serve check-in available which massively speeds up the process, got our boarding cards from the machine and walked straight over to the bag drop desk bypassing the large Thomson check-in queue. Security was relatively busy but moved fast, staff polite and efficient. Good choice of shops bars and restaurants, the food court in T2 had a full breakfast and a drink offer for 5 which was good value for an airport, again staff courteous. Clean tables and floor in spite of the terminal being quite busy, nice relaxing background music in the food court created a calm atmosphere. Flight called at -30 and boarded quickly for an on-time departure. On our return there was a very large queue for passport control due to several flights arriving together and the E-Passport Gates were out of service, causing us to wait for over 30 mins. We expected to find our luggage waiting on the carousel after this amount of time but then had to wait another 15 mins for suitcases to appear and typically ours were the last off. The departures process is very good but arrivals has plenty of room for improvement, T2 Arrivals in particular is very dull and uninviting.


Manchester Airport customer review :  4 October 2011 by J Mallalieu   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived back from Alicante to find we had to negotiate two flights of stairs, which given our age of 75 to 80 yrs was rather difficult, especially as we had been sat for 3 hrs. We didn't want to ask for disabled help as we felt we could manage. A number of passengers with tired young children also had trouble. Ran into a large queue and discovered it was for passport control, apparently at least 4 planes had arrived at the same time, even a large queue at the fast machines. Eventually arrived in the baggage hall to find our luggage strewn all over the floor. We normally enjoy 3 to 4 holidays a year but we have been reluctant to try this year, and after this one we have to find an alternative. So come on Manchester, please do something to ease passengers arrivals into the airport.


Manchester Airport customer review :  3 October 2011 by J Broadbent   (UK)

Customer Rating :  5/5

5 Star Rating   

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Terminal 3. I never seem to have a problem with security queues at T3, although once through to departures the place is usually heaving throughout the day and not just at peak times. Good selection of bars/shops and a useful Boots for cheaper food.


Manchester Airport customer review :  3 October 2011 by N Barnsley   (Spain)

Customer Rating :  4/5

4 Star Rating   

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Flew into and out of T2 a couple of times over the summer. Everything was smooth and efficient, friendly staff. Clear straightforward link to the train station and beyond. More seating near the gates and a broader range of catering outlets wouldn't go a miss.


Manchester Airport customer review :  22 September 2011 by A Mackrill   (Australia)

Customer Rating :  3/5

3 Star Rating   

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In and out of Terminal 3 over a few days and not a great experience. A mishmash of a mostly gloomy building(s) that really is quite second rate in this day and age. But it tries and at least they will let friends drop you off at the kerb without a charge. The weakest link is security. I went through it on departure at what I thought was an off peak time, mid morning, and it still took over 45 mins. It was just operating at a snails pace. If we have to go through all this then Manchester Airport please staff these check points fully and reduce the queues - and give some thought to the design of the security area as right now it is a confused and depressing bottleneck.


Manchester Airport customer review :  12 September 2011 by M Allan   (UK)

Customer Rating :  3/5

3 Star Rating   

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Standards definitely seem to be on a downhill slide at this airport - noticeable over the past 5 years. Generally use T2 - check-in queues are usually just about acceptable (we usually fly early morning) but delays in getting through security are becoming a real deterrent to using this airport. Over an hour's wait on our most recent departure just to clear the secure area. Completely understand the importance of security measures but the airport needs to employ more staff. We were in T2 in August and it seemed quieter than usual - however, the food court still had debris all over most of the tables at 6am. Dread to think what it must be like later in the day. Knowing that we normally board approx 40 mins before departure time, we presumed that we were on for a delay when nothing appeared on the departure boards - thankfully we strolled down to our gate to double check - only to find that boarding had commenced. No wonder you hear so many last minute calls for missing passengers. My main gripe however, is the experience on return. It is not unusual to wait over 30 mins for an airbridge. This is bad enough, but then you have to tackle the immigration process - woe betide if a large aircraft has landed from outside the EU - could be an hour's queuing. Once that hurdle has been overcome there is the joy of baggage retrieval, which seems to take longer at Manchester than anywhere else. These issues need sorting as they are worsening every year and Manchester "International" Airport is starting to resemble the gateway to a third world country.


Manchester Airport customer review :  18 August 2011 by Joe Sebastian   (UK)

Customer Rating :  2/5

2 Star Rating   

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Touched down from Abu Dhabi arriving at Terminal One. This airport looks old and drab compared to the modern airports of the Middle East. Did not have a pound coin to secure a trolley, and struggled to find change anywhere. On my way out was expected to pay for a plastic bag to go through security with liquids. I think it's time Manchester Airport makes it's mind up: does it want to cater mainly for the package holiday market, or does it want to be a major player attracting the big carriers.


Manchester Airport customer review :  18 August 2011 by Paul Ryan   (UK)

Customer Rating :  1/5

1 Star Rating   

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We have flown from Manchester on a number of occasions, without problems. We will only fly from Manchester again if we are unable to find flights elsewhere. We arrived at Terminal 1 at 7.25 am for a 9.30 am flight, information having indicating check-in began 2 hours prior to take-off. Check-in completed quickly and on to Security to find a huge queue of people. We learnt the queue ended quite a distance outside the building with no- one to advise what was happening, eventually an employee asked passengers to follow her to the front of the queue. Surely the airport authorities should try to offset this by ensuring all security terminals were open to allow a much quicker flow of passengers. We eventually got through Security and saw our Departure gate was open, we practically ran through Duty Free/Shopping area in order to find our Gate. Our return flight was spoiled by the wait for luggage coming off the plane.


Manchester Airport customer review :  15 August 2011 by C O'Neill   (UK)

Customer Rating :  5/5

5 Star Rating   

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Arrived and returned from T3 in Manchester. A good all round airport. Well laid out and well maintained. Despite being pretty large it was easy to negotiate with enough security that were warmer than in most airports. Food and shopping in T3 is good with plenty of bright inviting shops. Although based on the food outlet I used for coffee and snacks pricing was reasonable.


Manchester Airport customer review :  1 August 2011 by Susan Garde   (UK)

Customer Rating :  5/5

5 Star Rating   

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I have travelled through Manchester airport many times, and I have never found a problem. I am quite happy to queue at security if this means security are doing their job. I don't shop at the airport, prices can be a little expensive, but no more than other European airports. I have travelled via all 3 terminals and will say it is one of the cleanest airports I know.


Manchester Airport customer review :  25 July 2011 by John Yeomans   (Australia)

Customer Rating :  2/5

2 Star Rating   

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Arrived T2. First time back for 10 yrs, drinking fountain did not work and did not have 1 pound for the baggage trolley, money not required in Brisbane, Munich & Singapore. I dragged my family & suitcases out into terminal, shabby & poor first image of UK experience. Went to pick up hire car, closed in T2 at so had to drag suitcases all the way to T1. Agree with other reviews about going up to security, long queues, forced to walk through duty free. Little selection of shops or facilities for a major international airport, fruit machines everywhere. Must say though all staff very cheerful and helpful. Need's to improve if UK wants to the break free of tired run down image.


Manchester Airport customer review :  13 July 2011 by C Selby   (UK)

Customer Rating :  3/5

3 Star Rating   

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Terminal 1 seems to forget that not everyone wants to be bombarded with noise/music from retail & food outlets. Ridiculous route from aircraft to passport control up & down stairs then joining another queue. Not welcoming if you're in a wheelchair as it appears difficult to manoeuvre. Then everyone is made to enter a set of metal barriers (surely a hazard in such small space?) all heading towards passport control, unlucky to have just got off Emirates because this flight alone was enough to fill passport control. For people arriving the first time, especially if having been to Singapore, Paris, Hong Kong, etc their impression will be one of dismay; it's like a "before" picture that hasn't managed to make it to the "after" stage.


Manchester Airport customer review :  5 July 2011 by Marie Barton   (UK)

Customer Rating :  3/5

3 Star Rating   

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Flew out to Amsterdam with KLM from T2. Despite checking in online there was no bag drop, everyone had to stand in the long check in queue. Up the escalator to the shops. Going through security was quick. I had planned to have some breakfast but the food area looked grubby even at the start of the day so I got something from Boots. On the return the queue for passport control was huge. Husband got through the iris scanner ok but it rejected me. When that happens you're supposed to be able to go to the front of the queue but I had to go to the back by which time another plane had landed and the queue was even longer. When I finally got to the front some 20 mins later they were telling people to have their passports ready and to go through as a family group to speed things up. The officer told me that they'd been having problems with the iris scanner rejecting people and they didn't know why. They had the booths there they will be using for biometric passports and I believe that will be their focus for the future as apparently iris has turned out to be a bit of an expensive white elephant.


Manchester Airport customer review :  28 June 2011 by B Cannon   (USA)

Customer Rating :  4/5

4 Star Rating   

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Manchester airport is trying! Still needs work on the cleanliness of it's restaurants. Had breakfast in the healthy choice area in Terminal 2. Food was good but the table, chairs and floor all around were filthy, went to another table/area same problem - ended up going to get paper napkins and cleaning the table myself. The seating/floor area needs a thorough cleaning at night time when there are less people eating at the restaurant. We travel a lot and Manchester airport has the potential to be a first class facility.


Manchester Airport customer review :  20 June 2011 by Carol Densem   (UK)

Customer Rating :  1/5

1 Star Rating   

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Travelled to Tenerife on 3rd Jun. Long queues at check-in desks, really bad queues on return on 17th Jun at border control on return to UK. Returned on flight of 350 people and only 4 personnel at border control, queuing for 30 mins. Then sent to the wrong carousel for baggage, our bags were nowhere in sight. We were told to go to another carousel and a few bags from our flight appeared. Then there was another wait of about 20 mins with no bags before they started to appear. In total it took us 1.5 hrs to clear the airport. It is disgraceful. This is certainly not the first time we have had problems with border control queues and baggage collection at this airport. We will travel from East Midlands in the future.


Manchester Airport customer review :  16 May 2011 by J Sonntag   (Israel)

Customer Rating :  4/5

4 Star Rating   

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Flight to Cork and to Tel Aviv. Fast procedures, good check in with Aer Lingus flight, little bit tiresome procedures with Jet2. Good shops and restaurants, just one comment, the customs service not always open (VAT refund).


Manchester Airport customer review :  11 May 2011 by Rob Edgar   (UK)

Customer Rating :  1/5

1 Star Rating   

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If you are disabled then avoid this airport at all cost. Arrived at T3 at 4am, checked in and told to go to the assistance area which was closed and would not be open to 5am arriving there found no seats - there are seats inside when open but when closed none! Finally checked in at the assistance area but computers down so pen and paper out and the fiasco continued we were late to board and the guy who was helping us must be the most miserable man I have ever met. On the return I found myself being given a free tour of Manchester Airport as the staff tried countless times with their swipe cards and codes as they tried to get a convoy of disabled people to the right place.


Manchester Airport customer review :  28 April 2011 by Steven Maden   (UK)

Customer Rating :  5/5

5 Star Rating   

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The first time I have been through Terminal 2 since improvements completed and was very impressed. There was no wait at Security, shops and seating are now far better and there is more choice of food. On arrival no wait at immigration and the bags only took a few minutes to arrive. I made it from the stand to the arrivals hall in under 15 minutes!


Manchester Airport customer review :  26 April 2011 by T Hughes   (UK)

Customer Rating :  5/5

5 Star Rating   

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Evening flight, short 5 minute walk from station to T1, check-in queue no longer than 10 minutes. Security fast track very efficient, not that the regular queue was huge, staff at security efficient, cleared in 5 minutes. Airside lots of shops, not a fan of walking through duty free and way finding through this area is very poor. Good choice of shops with 3 bars and 2 restaurants that weren't particularly overpriced. On return, immigration busy but used the new E-Passport gates. Our luggage arrived in around 20 minutes and a short walk back to the station, on a bus home within 35 mins of landing. MAN has had its fair share of problems over the years, the up-and-down flights of stairs to access gates, but it is much improved since refurbishment.


Manchester Airport customer review :  21 April 2011 by David Gartside   (UK)

Customer Rating :  3/5

3 Star Rating   

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Terminal 2. Improved Check-in (KLM) efficient and quick Security - more space and less grumpy. As bad as ever : wall of retail as soon as you're through security, lack of quiet places to sit and wait.


Manchester Airport customer review :  17 April 2011 by K Hughes   (UK)

Customer Rating :  4/5

4 Star Rating   

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I fly weekly from T3 and frequently from T1 and T2. Compared to other airports I use its standard of cleanliness and trasnport connectivity is pretty good. Queues at security are often long but move quickly and announcements are made for any customers on soon-departing flights to be fast-tracked. When I've dealt with airport staff they've been courteous and efficient. Facilities at each terminal are pretty good, if expensive, but they aren't the worst I've come across! Note that proceeds from the 1 charge for a resealable bag for liquids go to a local childrens charity, not to the airport. The main issue is that airport really needs to improve its layout - the ad hoc development over the past 5-10 years has left it a bit of a mess and inefficient, which had a negative effect on your overall impression.


Manchester Airport customer review :  16 April 2011 by H Holt   (UK)

Customer Rating :  3/5

3 Star Rating   

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Forcing you to walk through the duty-free shops to get to your gate is a crass marketing stunt and probably has the opposite effect of what they want, if people are like me it makes me keep my hands firmly in my pocket and not spend anything in any of the shops. With online check-in, if your plane's on time you can get to the gate sharpish and not have to use the cafes or shops! Also, the sheer volume of retail space means there are few areas to sit in, and the flight display boards are difficult to find. All this spoils what otherwise is a fine airport, good rail land bus links and fairly quick passage through security.


Manchester Airport customer review :  16 March 2011 by D Felton   (UK)

Customer Rating :  4/5

4 Star Rating   

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I travel through Manchester (usually terminal 1) four or five times a year. Some things have improved since they have revamped this terminal. The only downside is having to plough your way threw the maze duty free shops once you have cleared security. Security checks have speeded up during this past year and it would appear to be more staff on duty during busy periods. Terminal 2 is now long overdue for refurbishing.


Manchester Airport customer review :  10 March 2011 by Mark Minton   (UK)

Customer Rating :  4/5

4 Star Rating   

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Overall good airport with attractive shopping facilities and layout. Only downside can be cleanliness at times and poor signage.


Manchester Airport customer review :  7 February 2011 by P Thompson   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 1 has had a total revamp since I was last in it. Departures is now full of stylish shops but negotiating your way through those shops is like finding your way through a maze. On arrival back in Manchester from South America (via LHR) my bags arrived within 5 minutes of departing the aircraft and I was in the railway station 35 minutes after landing, so no complaints about Manchester airport.


Manchester Airport customer review :  4 February 2011 by Kurt Mueller   (Germany)

Customer Rating :  3/5

3 Star Rating   

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Arriving by LH or LX, you are forced to walk downstairs after entering the building from the airbridge - just to be forced back upstairs a few yards down the corridor. Madness! Otherwise this airport offers reasonably short distances but small waiting areas at some gates.


Manchester Airport customer review :  9 January 2011 by David Gordon   (Denmark)

Customer Rating :  2/5

2 Star Rating   

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Gone downhill since I lived in Manchester, and was going downhill then. Generally shabby, and the only improvement is in security facilities, although charging £1 for a plastic bag for liquids is outrageous. Two particular complaints - moving walkways badly maintained, I counted 4 out of 14 not working between the railway station and T2. Impossible, in T2, to walk from security to departures without going through the duty free shop.


Manchester Airport customer review :  9 January 2011 by Miles Canne   (Spain)

Customer Rating :  4/5

4 Star Rating   

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Overall, a good experience. The redesigning of T1 airside and the consequent increased security check area has dramatically reduced the queues since the last time I used this airport. But there are far two many shops; being forced to pass through the huge duty free complex on departure is disorientating and slows progress through to the gate for those pax with not much time. And the amount of space dedicated to shops - even a supermarket! - in the arrivals area causes serious bottlenecks at busy times.


Manchester Airport customer review :  30 December 2010 by Peter Hutchinson   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Much improved facilities since my last visit - more preferable to T3 at LHR in fact. Even with mid morning midweek arrival from CPH on non EU passport I was away from airport in hire car inside 1 hour. Access to North-South and East-West motorways excellent. Security for return flight no worse than many international airports I have transitted - at least the staff spoke English!


Manchester Airport customer review :  18 November 2010 by Angela Taylor   (UK)

Customer Rating :  4/5

4 Star Rating   

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Checking in and getting through security is much improved at Manchester and they have got this pretty spot on. The facilities are good, the staff always polite and the place very clean. However, they have a bad problem with baggage on low cost or budget airlines. It can take up to an hour for the bags to start coming. On a flight with Jet2 in November 2010 it took an hour and 30 minutes to clear the airport from landing to getting in a cab. This was down to the fact it took over and hour to get our bag even though we seemed to be the only flight in that terminal at that time. This is not uncommon and they do need to sort it out. Also expect long queues at immigration on occasions, even when coming in from the EU. This is also an area which is very poor with not enough staff for the volume of flights.


Manchester Airport customer review :  18 November 2010 by G Harris   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 2 outbound, got through check-in and security quickly - on a Thursday afternoon in late September, check-in was almost deserted. Security staff firm but polite and friendly to a fellow-passenger who seemed unaware of the 100ml limit on liquids/gels in hand baggage. On return in mid-October around lunchtime on a Saturday, bags arrived quickly and we got from the aircraft to the rail station in under half an hour. My one gripe is the distance between the rail station and Terminal 2 - not helped, outbound, by the moving walkways being largely out of action. But overall a good experience.


Manchester Airport customer review :  18 October 2010 by Julie Moore   (UK)

Customer Rating :  3/5

3 Star Rating   

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Early check in for our 6 am flight, polite and friendly check in staff. The airport was virtually empty and due to an early flight we thought, as there were very few passengers, security would be reasonably stress free. All I can say is passengers were fine but staff seemed to be hyped up even though there was only a trickle of passengers going through. My daughter was chosen by some female jobsworth to go through the body scanner and had orders barked at her - she was asked if she had liquids, she didn't - took 3 times for this woman to ask my daughter and 3 times to for her to say emphatically "no". Seating was fine for us in the Departure Lounge but I suppose later seating would be difficult to find.


Manchester Airport customer review :  9 October 2010 by M Garnett   (UK)

Customer Rating :  2/5

2 Star Rating   

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I agree with the recent reviews that Manchester airport is on a downwards spiral . In September we found the T1 shopping mall claustrophobic, with no real seating area and the food is poor. We were delayed and enquired about a childrens area which there is none or even a decent seating area. It seems to be about squeezing the assets and more worryingly is that nobody has ever replied and made a complaint after we had undertaken the manchester airport online survey! I use T3 once a month for business and is better for speed, cleanliness etc but then I use the business lounge what a difference!


Manchester Airport customer review :  27 August 2010 by Adam Gilbride   (UK)

Customer Rating :  2/5

2 Star Rating   

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I am interested to read Peter Cloney's review from August - I couldn't agree more. I travel through Manchester Airport twice a week which like Peter, gives the ability to step back from the short-term issues which often side-track passengers in their critique. I regularly contact the airport management team with my concerns, and am yet to hear back on any issue, despite their promise of getting back to you within 5 working days. Recently I was travelling with hand luggage only and as instructed at security, I placed any fluids in a tray along with my phone, keys etc. The only fluid I had was a single tube of toothpaste which I placed in the tray. I was informed that even though it was a single item, I still needed a clear plastic bag, which I would have to buy for 1. Even though it seems ridiculous to need a clear bag for 1 item (I thought the clear bags were to keep your fluids together and limit the amount you could take on board - I highly doubt that a plastic bag improves the view that the security controller gets of your liquids and gels) I agreed, only to find that the point where I had to buy the bag was after security! Added to this absurd procedure was the fact that I was treated with utter contempt by the staff on duty. My other gripe are the drop-off arrangements at T1. They have made some changes where now cars and taxis have to pull into one of 15 parking spaces rather than simply dumping their passengers by the door to the terminal. This causes horrendous tail backs, often onto the M56 spur.


Manchester Airport customer review :  27 August 2010 by Peter Cloney   (UK)

Customer Rating :  1/5

1 Star Rating   

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Been using Manchester Airport for 20 years at least 3 times a month, often more frequently. This long-term user history gives me the ability to step back from the short-term issues which often side-track passengers in their critique. I am completely clear in my mind that for the last 5 years this airport has been, and remains, on a downward spiral in terms of virtually every key aspect which is important to all passengers and particularly to regular users. The overall cleanliness of Terminal 1 is on a par with a third world city bus terminus, the appallingly slowly speed of baggage claim from the carousels even at the quietest times of the day beggars belief as to why everything takes so long, the extremely frequent failure of the advanced car-park booking system at the critical moment of inserting the credit card in the barrier to leave the car-park is so well known and feared in my company that no one trusts it now to use it. But the worse aspect of the whole airport and its management is that no one appears to care. No one responds to complaints, no one is interested. The only interest appears to be the promotion of as many retails outlets as possible within the complex. As viewed by many of my non-UK colleagues, this airport is one to avoid and if business can be done outside NW England with the benefit of avoiding Manchester Airport, so much the better in their view.


Manchester Airport customer review :  19 August 2010 by C Stephenson   (UK)

Customer Rating :  4/5

4 Star Rating   

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I've been using Terminal 3 twice weekly for the last few months. With on-line check-in, after a short walk from the railway station, I'm in the departure lounge ten to fifteen minutes from arrival at the terminal. The staff seem to have made efforts to smooth the passage through security. A turnstile system gains entry, operated by the barcode on your boarding pass. Staff are employed to help should you encounter a problem with this. There is a fast-moving queue for scanners. Shopping and food facilities are limited but adequate. Gates can be a bit cramped, but I've yet to fail to find a seat. Signage is good. Arrival is no problem, and there is a drop-off/pick-up area nearby so you can be away very fast. Long term on-site parking can be problematic as it gets very full, but there are other options.


Manchester Airport customer review :  6 August 2010 by Kurt Muller   (Germany)

Customer Rating :  3/5

3 Star Rating   

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First, upon disembarkation from an airbridge, you have to go down two flights of stairs, turn left, and then climb up to what was exactly the same level a few yards away. Ridiculous. Then, the automatic passport reader could not read my passport, upon which I was told that my passport "does not have a chip" (despite displaying the chip symbol on the cover) and told to go to a manned desk. There, my passport could not be scanned either (although it had been scanned at FRA without a problem a few hours earlier that afternoon). Strangely, when handed to yet another immigration counter, scanning happened instantly. When departing from Gate 22, the same unbelievable architectural obstacle presented itself in reverse: go down two flight of stairs, turn right, and climb back to the same level as before. Needs improving!


Manchester Airport customer review :  17 July 2010 by Michael Davies   (UK)

Customer Rating :  3/5

3 Star Rating   

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Arriving on overnight flight from Doha at 8am. Coinciding with flights from Orlando and others meant that the queue at immigration was very long. And guess what - the biometric machines not working, so I couldn't fast track. And also, there were only half the desks open. So it took an age to get through. Maybe planes arriving early morning is a surprise for the authorities. And I still had to wait for my bags. I have just returned from Iran and they were much more efficient! And don't get me started on the fact that you have to pay to be picked up by car. Why don't they introduce a 30 minute free parking if they dont want people clogging up a pick up lane? Many other airports do that. Its a pity as recently this airport seemed to have improved its baggage reclaim speed.


Manchester Airport customer review :  15 July 2010 by L Enticknap   (UK)

Customer Rating :  3/5

3 Star Rating   

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Flew in and out of T2. While queuing for the baggage drop on the outward trip, I was not impressed by a group of yobs fighting (in one case vomiting) in the check-in area, and less impressed by the sight of airport staff studiously ignoring them. The queue for security was 8-10 minutes and perfectly reasonable. I don't like being forced to walk through the duty free shop to get to the plane though - tacky. Free copies of the Manchester Evening News in the airside waiting area are a nice touch. On the return trip there was no more than a 2-3 minute queue for immigration and 10-15 for luggage reclaim, which seems reasonable.


Manchester Airport customer review :  15 June 2010 by Chris Creighton   (UK)

Customer Rating :  5/5

5 Star Rating   

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T3 Easyjet to Corsica. No problems. Staff pleasant and helpful. Good choice of shops and cafes after security. Spacious departure lounges. Luggage on carousel straight after landing. Easy walk from the Radisson Hotel and to the T3 long stay car park. Immigration officials - the all too common unnecessary unpleasant attitude - what a welcome back to the UK.


Manchester Airport customer review :  9 June 2010 by David Gartside   (UK)

Customer Rating :  2/5

2 Star Rating   

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Manchester T2. Some improvements since last use - better arrangements for security - where they've followed the T1 model and descoped landside in favour of more space for security and airside. But once through security you have to force your way through the usual plethora of shops to get to any seating areas. Returning revealed Manchester at its worst. Early arrival completely surprised the place (as usual) with no-one around to operate airbridge. No travelators working though we were at the extremity of the terminal. Enormous queue at passport control. New machines installed to handle biometric passsports worked OK - certainly better than IRIS (that wouldn't be hard) - and allowed a bit of fast-tracking. Luggage retrieval very slow. On exit from baggage hall total chaos as meeters & greeters were being allowed to completely bottle up the exit pathway. Needless to say no-one from the airport was to be seen trying to ease passenger flow. Despite some improvements it remains a desperate airport and a far cry from its glory days in the 70s. Still there are a lot of shops and that's the only thing that really appears to interest the administration.


Manchester Airport customer review :  7 June 2010 by Kevin Tunnicliffe   (UK)

Customer Rating :  3/5

3 Star Rating   

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Outbound I was pleased with the service, apart from the inevitable queues at security, partly caused by passengers who are not prepared for screening and hold the rest of us up. Not the fault of the airport other than the fact that too few scanners were in operation and there was inadequate notices about what to expect. Inbound made to queue in a totally inadequate passport hall which was clearly undergoing renovation. Only two desks and no automated or IRIS systems. Baggage seemed to take forever.


Manchester Airport customer review :  12 April 2010 by M Wilkins   (UK)

Customer Rating :  3/5

3 Star Rating   

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Flew out of T2 to AMS and return. On way out queuing minimal at check-in and security and straight through to main T2 area. Do not like the newly remodelled layout security side - very little to do now, lack of seating, only one bar (previously there were 3?) which struggled to cope with a low volume of custom, and outside the main duty free shop very little else. Saw documentary on TV recently stating this remodelling was supposed to enhance the customer airport experience - suggest they either should have saved their money or do some proper market research on what the customer actually wants! Way back - long queues at customs (30 mins +) with only 2 planes of people present - this may get better once the passport scanners as per in T1 are activated. Luggage turned up promptly and was able to still catch preferred train even though flight arrived 20 minutes late.


Manchester Airport customer review :  12 April 2010 by Bob Ellis   (UK)

Customer Rating :  2/5

2 Star Rating   

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30 March to Dalaman. Queue to check in took one and half hours, security took one hour had to go straight to boarding, but had to run the maze of shops to get to the gate.


MANCHESTER AIRPORT review :  18 March 2010 by James Crichton   (UK)

Customer Rating :  2/5

2 Star Rating   

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Found very little landside but when passed security things improved. Pretty good choice of shops and cafes but not the best. At departures found the lack of signage for the Skywalk a bit disconcerting. Ground services extremely poor and not up to BAA standards, which must be a tough one for the airport management to take. Toilets were old and tatty but cleaning okay.


MANCHESTER AIRPORT review :  17 March 2010 by W Little   (UK)

Customer Rating :  1/5

1 Star Rating   

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Flew back from Chambery airport and landed at 1335 hrs, the bags did not arrive on the baggage belt until 1505 hrs - over an hour and a half wait for the baggage for all the passengers on the flight! No explanation other than the bags were on the flight, that much we knew already. There was no one in the baggage enquiry office near belt 1 for over half an hour. This was so frustrating that several passengers entered this unlocked office and sat around looking through various documentation. When the member of staff did arrive he said that he had nothing to do with the bags being loaded on the belt from the plane and could not do anything. The whole delay was caused significant disruption to all passengers with connecting flights, trains and transport all being missed. A very poor service from the airport.


MANCHESTER AIRPORT review :  11 March 2010 by J Marshall   (UK)

Customer Rating :  4/5

4 Star Rating   

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MAN-LHR evening 3rd March. I checked in online with hand luggage. Security was a breeze and I was through within minutes. Staff polite and friendly. Then used the BA lounge which is a great facility. Use the airport regularly and have rarely experienced any problems. The infrastructure is tatty though and the attempts to squeeze every last penny out of passengers obvious.


MANCHESTER AIRPORT review :  9 March 2010 by Peter Harrison   (UK)

Customer Rating :  3/5

3 Star Rating   

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Travelled to AMS and return from T2. KLM have introduced machines for passengers to print out their own boarding cards - fairly easy to use and supposed to save time. Then there is the queue to check in bags - at just after 4:00 am this was huge - involving a wait of 20 to 30 minutes - KLM seem to have the most relaxed baggage policy of any airline - I sure some of the passengers were taking the kitchen sink! The baggage check in staff then ask all the same questions previously answered on the machines. I found security to be OK - even being required to use the new "X-ray". Due to the long wait at check in I did not have a lot of time to explore the "shopping opportunities" flight side. Having used MAN several times I am always disappointed by the food options. On my return immigration queues were lengthy - but luckily all the channels were staffed. Baggage handling agents promptly told me that my bags had been left behind in AMS - so no unnecessary wait for bags that were never going to arrive! Used the new meet and greet valet parking - very convenient. However, on arrival home I found the car radio aerial had disappeared.


MANCHESTER AIRPORT review :  8 January 2010 by D Knowles   (UK)

Customer Rating :  1/5

1 Star Rating   

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I find the majority of the ground staff surly and at times rude and disinterested. My recent experience involved arriving back from Gran Canaria touching down at approximately 3:15 am on 3rd January, having already been delayed by around 4 hours in departure. Having made our way to the baggage collection area with my family and disabled 6 year old son in an airport wheelchair, we waited over 2 hours for our baggage to come around, including my sons own wheelchair. If this wasn't unacceptable enough, no logical or legible information was given to us as to the reason for the delay, other than the weather was too cold for the baggage handlers to work (even though it wasn't cold enough to stop planes from landing and taking off). The ensuing response from the baggage staff was unacceptable. Even though they were under pressure from many tired and angry passengers, the Thomas Cook representative along with the Global Baggage attendants were rude and avoided giving any indication of when baggage would be available. There was no management of the situation evident and those that proclaimed to be in charge were wholly inexperienced in handling a situation such as this, so much so that at one point they called the airport police to assist in quelling the growing anger being demonstrated by the crowd. All in all, one more highly unacceptable experience within Manchester Airport. Given the amount of footfall through arrivals in terminal one it should be expected that there would be back up plans should there be problems of this nature. To keep already delayed passengers waiting and uninformed, many with children and small babies is at best an amateur effort at situation management but in my opinion it is an affront to customers who have paid considerable amounts of cash to travel, and expect a minimum level of customer service way better than that demonstrated.


MANCHESTER AIRPORT review :  3 January 2010 by Joe Sebastian   (UK)

Customer Rating :  2/5

2 Star Rating   

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Flew Emirates which now leaves from Terminal One. On departure I was disappointed with the rude security staff. Don't mind being told what to do as long as it is done in a polite manner, but this was severely lacking. Had to pay a pound for 2 plastic bags to put toiletries in, and these bags are given free in Terminal one, so a lack of consistency here. On my arrival disappointed at having to pay a refundable one pound for trolleys. I'm not sure what visitors would have made of this having arrived from Dubai where such amenities and even pushchairs are complimentary as it should be at any major airport. Needs to improve if it has ambitions to attract other major carriers.


MANCHESTER AIRPORT review :  31 December 2009 : by V Williams   (UK)

Customer Rating :  1/5

1 Star Rating   

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Disgusted with security check in staff. I appreciate there was a backlog from previous days problems, due to inclement weather but passengers were treated like cattle! I have never been so disgusted with fellow mancunians employed at the airport. I suggest Manchester Airport enrol staff on a customer care training course - they did not speak to passengers, they bawled at them as if they were stupid. I travelled to Zurich and was so relieved to arrive in Switzerland where people are treated as human beings and given support with their travel plans.


MANCHESTER AIRPORT review :  20 December 2009 : by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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On arrival all UK passengers with new passport being directed to e-passport, however only 3 of the 5 machines working so ended up slower than the human channels. It does work well though if the equipment is ok. No disappointment as usual regarding lifts to parking - only one working. Manchester never really pulls off professionalism.


MANCHESTER AIRPORT review :  17 December 2009 : by Richard May   (UK)

Customer Rating :  1/5

1 Star Rating   

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My daughter arrived at Manchester from NZ on 7th Dec 09 with two children and six items of baggage. New there was going to be a problem when passengers coming through were complaining that they had to be given pound coins by kind UK based passengers. On arrival at baggage collection, with children my daughter couldn't get a trolley because you needed a pound coin! where does a foreign traveller arriving in UK get a pound coin for use at baggage collection. Unhelpful staff compounded problems which led to tears and eventually a trolley was found. Manchester Airport still haven't answered my email.


MANCHESTER AIRPORT review :  30 November 2009 : by Robert Szocik   (UK)

Customer Rating :  4/5

4 Star Rating   

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T2 with Qatar Airways to HKG. Both flights on time. Afternoon departure: busy terminal, 5 minute queue at check-in, cleared security within 5 minutes as queue was short. Early morning arrival: cleared immigration 15 minutes after landing, despite a long taxi from runway and several long-haul arrivals. Bag on belt 5 minutes later. No air bridge on return, short bus ride to terminal. Terminal mostly clean and tidy, but toilet cleanliness could be improved. Staff polite and efficient throughout. Valet parking remarkably good value at 39.99 for 9 days.


MANCHESTER AIRPORT review :  17 November 2009 : by P Champion   (Spain)

Customer Rating :  1/5

1 Star Rating   

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Appallingly stressful security arrangements, long delays and herded around by surly staff. Plastic bags for a pound - a rip-off. Should be free considering the enormous airport taxes we all pay. Customs officers intimidate passengers, as I was yesterday, apparently randomly selected and put through the most intrusive interrogation about my movements (at a wedding), and even, as a non-resident pensioner having to detail what my last employment in the UK was over 15 years ago.


MANCHESTER AIRPORT review :  9 November 2009 : by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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T2 early in the day, so few passengers, but security still slow as no-one could go through while previous passengers being wanded/hand searched. Some additional employees would solve this.


MANCHESTER AIRPORT review :  8 November 2009 : by D Gill   (UK)

Customer Rating :  5/5

5 Star Rating   

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Queues at checkin and security can be long but it moves so is tolerable. Immigration is always quick when I arrive here. The shops and restaurants are extortionate so these are best avoided. The staff are friendly and enthusiastic. Some areas look a bit dated now but there is renovation work going on.


MANCHESTER AIRPORT review :  5 November 2009 : by David Gartside   (UK)

Customer Rating :  2/5

2 Star Rating   

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T1 overall a bit better than last time - which isn't saying a lot. Only one lift working in T1 multi-storey car-park. Ground floor check-in for Swiss/Lufthansa worked well; new security area in T1 seems to have shaken off the worst of its gremlins. However the exit from T1 security right into the heart of shops, shops and more shops is a nightmare - fortunately we weren't pressed for time but if you were, then trying to pick your way through crowds of people aimlessly milling around looking at stuff they don't need would be v trying! The departure piers remain as dire as ever, with multiple murky ups and downs brought about by segregating inward and outward flows in a place that wasn't designed for it. Baggage return very slow.


MANCHESTER AIRPORT review :  29 October 2009 : by Roger Lyon   (UK)

Customer Rating :  3/5

3 Star Rating   

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T1 to Dublin. Fairly quiet Saturday night and everything went smoothly. No problems, though I find T1 rather dark and unwelcoming. Not somewhere you would want to spend several hours in transit. Return had to be bussed from Aer Lingus plane even though it had stopped right next to terminal.


MANCHESTER AIRPORT review :  24 October 2009 : by G Barnes   (UK)

Customer Rating :  4/5

4 Star Rating   

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The various terminals at Manchester are improving, some quicker than others but at least all are doing so. The big issue remains traffic congestion as Manchester still has roads closed after the Glasgow Airport incident and unlike other airports still closes the roads rather than invest in suitable deterrents. Traffic congestion for drop off and pick up ability is therefore greatly hindered.


MANCHESTER AIRPORT review :  13 October 2009 : by Robert Szocik   (UK)

Customer Rating :  5/5

5 Star Rating   

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T3, late-morning flight to LHR with bmi. Arrived in the car park 60 mins before departure, cleared security 10 minutes later. Flight called soon after. Boarding pass scanning before security works perfectly and saves time. Usual friendly but efficient staff at security, but the X-ray machines seemed to be working slowly on this occasion - queues of pax were not particularly long, so it may have been a machine fault? No problems at the gate, quick boarding. Overall, I'm getting the impression that things are slowly getting better at MAN at last - each of my recent flights has been slightly better than the last, and I really hope this continues.


MANCHESTER AIRPORT review :  30 September 2009 : by Andrew Powell   (UK)

Customer Rating :  5/5

5 Star Rating   

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T2, if you check in online very little queue for bag drop. The new security upstairs was excellent. T2 was undergoing a revamp and it needs it. The terminal has been showing its age for while. I choose to fly from MAN as it is local and find the staff friendly. If you are expecting an airport like Singapore, LHR, or Hong Kong you are not going to have that experience. If you want a good regional airport, then Manchester is great.


MANCHESTER AIRPORT review :  28 September 2009 : by Leslie Cadwallader   (UK)

Customer Rating :  4/5

4 Star Rating   

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Would agree with the recent positive reviews of T3. Security seemed to be free-flowing and efficient with plenty of staff to direct and assist. Longish walk to departure lounge, but the lounge itself seemed to be less congested than when we last passed through 2 years ago. Slightly puzzled by the numbering of the gates, but the signs are easy to follow. Return passage was equally easy, though passport control was slow: only two desks open but this was at 4.00 a.m. on a Saturday morning due to a 6 hours' flight delay. Used Shuttle car park and bus transfers and the system worked well.


MANCHESTER AIRPORT review :  22 September 2009 : by J Matthews   (Ireland)

Customer Rating :  1/5

1 Star Rating   

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This was my second time using it and while it's been spruced up, it somehow managed to get worse rather than better - my experience is limited to Terminal 1. Transport to and from the airport to the city centre was quick, easy and cheap by the train. Staff at the airport train station were helpful. What really gets me is the design of Terminal 1. The area before check- in made me want to get through security immediately; dark, dingy and depressing. After check- in I found myself in what appeared to be a bright, massive department store-come-shopping centre. Anything that might suggest the presence of aircraft and boarding gates were missing or lost amongst the neon glare of perfume counters and tobacco signs. I saw a young family who were obviously about to miss their flight frantically ask another passenger in the airport for directions to the gates because the entire terminal was designed to encourage as much transit shopping as possible and no thought was given to the fact that people actually had flights to catch. Confirmation of flight boarding gates are not announced until the flight is about ready to board so unlike almost every other airport I've ever used there is no option to just relax at the gate as you wait for your flight. The other downside of this is that if there's been a delay to your flight, which there was both times I flew out of Manchester, there's no one to turn to because the only staff around are shop assistants.


MANCHESTER AIRPORT review :  22 September 2009 : by Robert Szocik   (UK)

Customer Rating :  4/5

4 Star Rating   

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Return BA flights to LHR from T3. In the terminal 2 minutes after leaving my car, as a bus arrived almost immediately. Fairly lengthy queues at bag drop, but processed very quickly by efficient staff. 5 minutes to pass through security, moderate queues, no problems. Extremely busy Saturday morning with multiple departures, so very little vacant seating available and huge crowds, but all the cafes/bars were open, so I found somewhere to sit eventually. Friendly/efficient service at the shops/cafes I used. Flight departed on time. Upon return, bags off the belt 10 minutes after landing in a full A321, and back in my car about 15 minutes after landing. Overall a much better experience than some of my recent flights from MAN.


MANCHESTER AIRPORT review :  15 September 2009 : by R Gray   (UK)

Customer Rating :  4/5

4 Star Rating   

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Have used Manchester T3 twice in past 3 weeks and found both experiences to be positive. The revamped security area can be negotiated quickly and the selection of shops is fine for what is basically a domestic terminal. Although the central food seating area always appears busy, there are many quiet areas to be found nearby with plenty of seating and a nice view of the runway.


MANCHESTER AIRPORT review :  3 September 2009 : by R Woodhead   (Thailand)

Customer Rating :  4/5

4 Star Rating   

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Pleasantly surprise by the refurbished terminal 1 - smart and clean with many food outlets; sufficient seating but could be more if they removed some of the thousands of square meters of shops which no one seemed to be using.


MANCHESTER AIRPORT review :  31 August 2009 : by K Mcdonald   (UK)

Customer Rating :  4/5

4 Star Rating   

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Just flown to Olbia (Sardinia) with Jet2 from T1. Was dreading it having seen some of the recent reviews since the recent revamp, and was pleasantly surprised,. Check in was very quick, as was passport control, and done with a smile and good humour! My only grumble is that herding everyone through the duty/tax free shop is a blatant and clumsy way of trying to persuade passengers to part with their hard earned. It had the opposite effect on me and I think that this should be reviewed. All in all, a nice departure.


MANCHESTER AIRPORT review :  14 August 2009 : by Chris Creighton   (UK)

Customer Rating :  4/5

4 Star Rating   

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Just used Manchester T2 departing to and returning from Newark. T2 was a very pleasant experience. Uncrowded. Good choice of shops, cafes and restaurants. Security very efficient and pleasant. Check-in very easy. Clean toilets. Good covered walkway to the train station. OK, the architecture wouldn't win any awards and the carpeting in the immigration hall is truly nauseating.


MANCHESTER AIRPORT review :  9 August 2009 : by P Petrov   (UK)

Customer Rating :  2/5

2 Star Rating   

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During check-in, 2 separate flights (Varna & Bourgas) were bundled together on the same 3 desks! Never in 20 years have a seen such a circus. A family held the line for 40 mins arguing over 7 kgs extra luggage. Staff was very slow, the boarding card machine broke. People on the later flight were allowed to cause delays for those on the earlier, which we nearly missed! Complete chaos and lack of customer care! I am writing a letter of complaint to the airport too, but legal action was only narrowly avoided! Next time I will drive the extra miles to Birmingham.


MANCHESTER AIRPORT review :  24 July 2009 : by L Edwards   (UK)

Customer Rating :  1/5

1 Star Rating   

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Beware when using prepay car parks. We booked and paid 54 on the internet, then proceeded as instructed using the same card to enter and exit the car park. It wasn't until we received our credit card statement that we realised we had been charged 69 on exit. It is 2 months since our return and we have still not received a refund due to atrocious customer after care. Everyone we have spoken to has given conflicting information and have been uncaring. It wasn't until we completed a survey from Manchester airport online that they have taken any notice, offering a 20% discount on any future parking. The airport is dowdy and depressing, very few areas to sit or eat. Very disappointed with the whole experience.


MANCHESTER AIRPORT review :  3 July 2009 : by T Price   (France)

Customer Rating :  3/5

2 Star Rating   

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MAN/BSL on Swiss. Check in fine and transit through security also good. The walk through the shopping arcade to the departure gave the opportunity to buy a litre of Pimms for 11.99 (£10 in Morrisons that week !). Departure lounge restaurants offer Carling lager for 3.75 a pint - almost 1 pound more than the normal pub price. Very dirty bar floor staffed by people who didn't seem to care - but sadly that's service in the UK these days.


MANCHESTER AIRPORT review :  10 June 2009 : by R Brook  (UK)

Customer Rating :  2/5

2 Star Rating   

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I have been using Manchester frequently over the past 15 years. Overall, it's getting worse, although with the recent addition of many more screening points the security queues are much shorter and efficient than the previous horrendous experience. Check in (having used many different airlines) is usually OK. As with any airport, if you want to avoid long lines arrive early. In Terminal 1, beyond security I hate the way one is led through a maze of perfume stalls before reaching the departure lounge. I don't mind airport shops, but not so 'in your face'. It really creates the wrong impression. They've avoided this particular folly in Terminal 2. T2 business lounge (mostly use Sky Team - KLM/Air France) is very small, but adequate if not busy. Arrival experience is variable. Long delays in getting off the plane are common, due to no one to operate the air bridge/no one to drive the mobile steps/no buses waiting when parking remotely. Queues at immigration have lengthened over the years, as, on average, has waiting for the baggage. If using the long stay car park and pre-paying on the internet to avoid the extortionate on-the-day charges, the part where you are supposed to insert your credit card at the entry barrier doesn't work. Instead, call them at the exit barrier when you leave and quote your reference number. My card was charged correctly after this. Overall, the airport looks shabby, doesn't operate particularly well and can't really be called a pleasant experience. The managers should pay a visit to some Asian airports to see how an airport can be run.



 

 
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