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Manchester Airport Passenger Reviews and Manchester Airport Traveller Reports



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Manchester Airport customer review :  9 October 2010 by M Garnett   (UK)

Customer Rating :  2/5

2 Star Rating   

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I agree with the recent reviews that Manchester airport is on a downwards spiral . In September we found the T1 shopping mall claustrophobic, with no real seating area and the food is poor. We were delayed and enquired about a childrens area which there is none or even a decent seating area. It seems to be about squeezing the assets and more worryingly is that nobody has ever replied and made a complaint after we had undertaken the manchester airport online survey! I use T3 once a month for business and is better for speed, cleanliness etc but then I use the business lounge what a difference!


Manchester Airport customer review :  27 August 2010 by Adam Gilbride   (UK)

Customer Rating :  2/5

2 Star Rating   

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I am interested to read Peter Cloney's review from August - I couldn't agree more. I travel through Manchester Airport twice a week which like Peter, gives the ability to step back from the short-term issues which often side-track passengers in their critique. I regularly contact the airport management team with my concerns, and am yet to hear back on any issue, despite their promise of getting back to you within 5 working days. Recently I was travelling with hand luggage only and as instructed at security, I placed any fluids in a tray along with my phone, keys etc. The only fluid I had was a single tube of toothpaste which I placed in the tray. I was informed that even though it was a single item, I still needed a clear plastic bag, which I would have to buy for 1. Even though it seems ridiculous to need a clear bag for 1 item (I thought the clear bags were to keep your fluids together and limit the amount you could take on board - I highly doubt that a plastic bag improves the view that the security controller gets of your liquids and gels) I agreed, only to find that the point where I had to buy the bag was after security! Added to this absurd procedure was the fact that I was treated with utter contempt by the staff on duty. My other gripe are the drop-off arrangements at T1. They have made some changes where now cars and taxis have to pull into one of 15 parking spaces rather than simply dumping their passengers by the door to the terminal. This causes horrendous tail backs, often onto the M56 spur.


Manchester Airport customer review :  27 August 2010 by Peter Cloney   (UK)

Customer Rating :  1/5

1 Star Rating   

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Been using Manchester Airport for 20 years at least 3 times a month, often more frequently. This long-term user history gives me the ability to step back from the short-term issues which often side-track passengers in their critique. I am completely clear in my mind that for the last 5 years this airport has been, and remains, on a downward spiral in terms of virtually every key aspect which is important to all passengers and particularly to regular users. The overall cleanliness of Terminal 1 is on a par with a third world city bus terminus, the appallingly slowly speed of baggage claim from the carousels even at the quietest times of the day beggars belief as to why everything takes so long, the extremely frequent failure of the advanced car-park booking system at the critical moment of inserting the credit card in the barrier to leave the car-park is so well known and feared in my company that no one trusts it now to use it. But the worse aspect of the whole airport and its management is that no one appears to care. No one responds to complaints, no one is interested. The only interest appears to be the promotion of as many retails outlets as possible within the complex. As viewed by many of my non-UK colleagues, this airport is one to avoid and if business can be done outside NW England with the benefit of avoiding Manchester Airport, so much the better in their view.


Manchester Airport customer review :  19 August 2010 by C Stephenson   (UK)

Customer Rating :  4/5

4 Star Rating   

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I've been using Terminal 3 twice weekly for the last few months. With on-line check-in, after a short walk from the railway station, I'm in the departure lounge ten to fifteen minutes from arrival at the terminal. The staff seem to have made efforts to smooth the passage through security. A turnstile system gains entry, operated by the barcode on your boarding pass. Staff are employed to help should you encounter a problem with this. There is a fast-moving queue for scanners. Shopping and food facilities are limited but adequate. Gates can be a bit cramped, but I've yet to fail to find a seat. Signage is good. Arrival is no problem, and there is a drop-off/pick-up area nearby so you can be away very fast. Long term on-site parking can be problematic as it gets very full, but there are other options.


Manchester Airport customer review :  6 August 2010 by Kurt Muller   (Germany)

Customer Rating :  3/5

3 Star Rating   

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First, upon disembarkation from an airbridge, you have to go down two flights of stairs, turn left, and then climb up to what was exactly the same level a few yards away. Ridiculous. Then, the automatic passport reader could not read my passport, upon which I was told that my passport "does not have a chip" (despite displaying the chip symbol on the cover) and told to go to a manned desk. There, my passport could not be scanned either (although it had been scanned at FRA without a problem a few hours earlier that afternoon). Strangely, when handed to yet another immigration counter, scanning happened instantly. When departing from Gate 22, the same unbelievable architectural obstacle presented itself in reverse: go down two flight of stairs, turn right, and climb back to the same level as before. Needs improving!


Manchester Airport customer review :  17 July 2010 by Michael Davies   (UK)

Customer Rating :  3/5

3 Star Rating   

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Arriving on overnight flight from Doha at 8am. Coinciding with flights from Orlando and others meant that the queue at immigration was very long. And guess what - the biometric machines not working, so I couldn't fast track. And also, there were only half the desks open. So it took an age to get through. Maybe planes arriving early morning is a surprise for the authorities. And I still had to wait for my bags. I have just returned from Iran and they were much more efficient! And don't get me started on the fact that you have to pay to be picked up by car. Why don't they introduce a 30 minute free parking if they dont want people clogging up a pick up lane? Many other airports do that. Its a pity as recently this airport seemed to have improved its baggage reclaim speed.


Manchester Airport customer review :  15 July 2010 by L Enticknap   (UK)

Customer Rating :  3/5

3 Star Rating   

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Flew in and out of T2. While queuing for the baggage drop on the outward trip, I was not impressed by a group of yobs fighting (in one case vomiting) in the check-in area, and less impressed by the sight of airport staff studiously ignoring them. The queue for security was 8-10 minutes and perfectly reasonable. I don't like being forced to walk through the duty free shop to get to the plane though - tacky. Free copies of the Manchester Evening News in the airside waiting area are a nice touch. On the return trip there was no more than a 2-3 minute queue for immigration and 10-15 for luggage reclaim, which seems reasonable.


Manchester Airport customer review :  15 June 2010 by Chris Creighton   (UK)

Customer Rating :  5/5

5 Star Rating   

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T3 Easyjet to Corsica. No problems. Staff pleasant and helpful. Good choice of shops and cafes after security. Spacious departure lounges. Luggage on carousel straight after landing. Easy walk from the Radisson Hotel and to the T3 long stay car park. Immigration officials - the all too common unnecessary unpleasant attitude - what a welcome back to the UK.


Manchester Airport customer review :  9 June 2010 by David Gartside   (UK)

Customer Rating :  2/5

2 Star Rating   

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Manchester T2. Some improvements since last use - better arrangements for security - where they've followed the T1 model and descoped landside in favour of more space for security and airside. But once through security you have to force your way through the usual plethora of shops to get to any seating areas. Returning revealed Manchester at its worst. Early arrival completely surprised the place (as usual) with no-one around to operate airbridge. No travelators working though we were at the extremity of the terminal. Enormous queue at passport control. New machines installed to handle biometric passsports worked OK - certainly better than IRIS (that wouldn't be hard) - and allowed a bit of fast-tracking. Luggage retrieval very slow. On exit from baggage hall total chaos as meeters & greeters were being allowed to completely bottle up the exit pathway. Needless to say no-one from the airport was to be seen trying to ease passenger flow. Despite some improvements it remains a desperate airport and a far cry from its glory days in the 70s. Still there are a lot of shops and that's the only thing that really appears to interest the administration.


Manchester Airport customer review :  7 June 2010 by Kevin Tunnicliffe   (UK)

Customer Rating :  3/5

3 Star Rating   

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Outbound I was pleased with the service, apart from the inevitable queues at security, partly caused by passengers who are not prepared for screening and hold the rest of us up. Not the fault of the airport other than the fact that too few scanners were in operation and there was inadequate notices about what to expect. Inbound made to queue in a totally inadequate passport hall which was clearly undergoing renovation. Only two desks and no automated or IRIS systems. Baggage seemed to take forever.


Manchester Airport customer review :  12 April 2010 by M Wilkins   (UK)

Customer Rating :  3/5

3 Star Rating   

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Flew out of T2 to AMS and return. On way out queuing minimal at check-in and security and straight through to main T2 area. Do not like the newly remodelled layout security side - very little to do now, lack of seating, only one bar (previously there were 3?) which struggled to cope with a low volume of custom, and outside the main duty free shop very little else. Saw documentary on TV recently stating this remodelling was supposed to enhance the customer airport experience - suggest they either should have saved their money or do some proper market research on what the customer actually wants! Way back - long queues at customs (30 mins +) with only 2 planes of people present - this may get better once the passport scanners as per in T1 are activated. Luggage turned up promptly and was able to still catch preferred train even though flight arrived 20 minutes late.


Manchester Airport customer review :  12 April 2010 by Bob Ellis   (UK)

Customer Rating :  2/5

2 Star Rating   

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30 March to Dalaman. Queue to check in took one and half hours, security took one hour had to go straight to boarding, but had to run the maze of shops to get to the gate.


MANCHESTER AIRPORT review :  18 March 2010 by James Crichton   (UK)

Customer Rating :  2/5

2 Star Rating   

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Found very little landside but when passed security things improved. Pretty good choice of shops and cafes but not the best. At departures found the lack of signage for the Skywalk a bit disconcerting. Ground services extremely poor and not up to BAA standards, which must be a tough one for the airport management to take. Toilets were old and tatty but cleaning okay.


MANCHESTER AIRPORT review :  17 March 2010 by W Little   (UK)

Customer Rating :  1/5

1 Star Rating   

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Flew back from Chambery airport and landed at 1335 hrs, the bags did not arrive on the baggage belt until 1505 hrs - over an hour and a half wait for the baggage for all the passengers on the flight! No explanation other than the bags were on the flight, that much we knew already. There was no one in the baggage enquiry office near belt 1 for over half an hour. This was so frustrating that several passengers entered this unlocked office and sat around looking through various documentation. When the member of staff did arrive he said that he had nothing to do with the bags being loaded on the belt from the plane and could not do anything. The whole delay was caused significant disruption to all passengers with connecting flights, trains and transport all being missed. A very poor service from the airport.


MANCHESTER AIRPORT review :  11 March 2010 by J Marshall   (UK)

Customer Rating :  4/5

4 Star Rating   

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MAN-LHR evening 3rd March. I checked in online with hand luggage. Security was a breeze and I was through within minutes. Staff polite and friendly. Then used the BA lounge which is a great facility. Use the airport regularly and have rarely experienced any problems. The infrastructure is tatty though and the attempts to squeeze every last penny out of passengers obvious.


MANCHESTER AIRPORT review :  9 March 2010 by Peter Harrison   (UK)

Customer Rating :  3/5

3 Star Rating   

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Travelled to AMS and return from T2. KLM have introduced machines for passengers to print out their own boarding cards - fairly easy to use and supposed to save time. Then there is the queue to check in bags - at just after 4:00 am this was huge - involving a wait of 20 to 30 minutes - KLM seem to have the most relaxed baggage policy of any airline - I sure some of the passengers were taking the kitchen sink! The baggage check in staff then ask all the same questions previously answered on the machines. I found security to be OK - even being required to use the new "X-ray". Due to the long wait at check in I did not have a lot of time to explore the "shopping opportunities" flight side. Having used MAN several times I am always disappointed by the food options. On my return immigration queues were lengthy - but luckily all the channels were staffed. Baggage handling agents promptly told me that my bags had been left behind in AMS - so no unnecessary wait for bags that were never going to arrive! Used the new meet and greet valet parking - very convenient. However, on arrival home I found the car radio aerial had disappeared.


MANCHESTER AIRPORT review :  8 January 2010 by D Knowles   (UK)

Customer Rating :  1/5

1 Star Rating   

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I find the majority of the ground staff surly and at times rude and disinterested. My recent experience involved arriving back from Gran Canaria touching down at approximately 3:15 am on 3rd January, having already been delayed by around 4 hours in departure. Having made our way to the baggage collection area with my family and disabled 6 year old son in an airport wheelchair, we waited over 2 hours for our baggage to come around, including my sons own wheelchair. If this wasn't unacceptable enough, no logical or legible information was given to us as to the reason for the delay, other than the weather was too cold for the baggage handlers to work (even though it wasn't cold enough to stop planes from landing and taking off). The ensuing response from the baggage staff was unacceptable. Even though they were under pressure from many tired and angry passengers, the Thomas Cook representative along with the Global Baggage attendants were rude and avoided giving any indication of when baggage would be available. There was no management of the situation evident and those that proclaimed to be in charge were wholly inexperienced in handling a situation such as this, so much so that at one point they called the airport police to assist in quelling the growing anger being demonstrated by the crowd. All in all, one more highly unacceptable experience within Manchester Airport. Given the amount of footfall through arrivals in terminal one it should be expected that there would be back up plans should there be problems of this nature. To keep already delayed passengers waiting and uninformed, many with children and small babies is at best an amateur effort at situation management but in my opinion it is an affront to customers who have paid considerable amounts of cash to travel, and expect a minimum level of customer service way better than that demonstrated.





 

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