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Manchester Airport Passenger Reviews and Manchester Airport Traveller Reports



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Manchester Airport customer review :  18 September 2012 by S Higgins    (UK)

Rating : 7/10

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Recommended

I usually fly from Manchester and have never experienced a problem with the airport or its staff itself until my last trip at the weekend. Terminal 3 now caters for a vast array of airlines instead of being a mainly BA terminal for domestic flights. As such it is a lot busier and on a Ryanair flight, the queue stretched from the gate, around the cafe and past the duty free shops - poor organisation there. I was also reprimanded at the entrance to security for having a plastic bag of the wrong type! A food bag with a knot in the top that is very obviously able to be resealed. Apparently this is not allowed - even though I fly regularly and have never been told this before in any airport. When I questioned the security officer he said well alright then but you'll have a better chance if you put it in your partners plastic bag, even though its too big (again nothing ever mentioned before about the size of the plastic bag he takes on). Surprise, surprise, not even one eyelash batted about either of our plastic bags. Just a jobsworth out to cause hassle at 5.30am.



Manchester Airport customer review :  14 September 2012 by Leo Enticknap    (UK)

Rating : 3/10

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Recommended

If you're arriving by train and using Terminal 3, this airport is a grim experience. KLM has recently moved from Terminal 2 to 3 - I used this airport regularly while they were at 2, but won't be doing so again if I can avoid it. There is no easy walking route from the railway station to Terminal 3: it's about a mile, takes 20-30 minutes and involves multiple waits for lifts and dragging your luggage across a rough tarmac footpath in the rain. I could not find a baggage trolley for love nor money, either on my outward or return journeys. Once you make it into the actual terminal, the queue for the Internet bag drop is ridiculous (and security, if you can't use the frequent flyer fast lane). The airside restaurant area was full of drunken, rowdy passengers catching the Ryanair flights that seem to account for most of this terminal's traffic. None of the restaurants that I could find had any vegetarian food options, and once again there were long queues for every retail outlet in the airside departure area. The toilet I used near the KLM gate was smelly and filthy.



Manchester Airport customer review :  11 September 2012 by C Hughes    (UK)

Rating : 1/10

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Recommended

Arrived at Manchester airport at 5.30 am on 2nd Sept 2012, for flight to Faro, departing at 7.35 am. The check in and security took so long, that a visit to the toilet before boarding was the only thing I had time for (2 hours in total) Then to top that we was one of the last people onboard the Monarch flight to receive a hot drink. The drink was served to us 30 minutes before landing - 10.00 am. We had planned to buy some books etc at the airport, but due to a shortage of check - in staff the whole experience was a total nightmare. The journey back from Faro airport was a complete different experience. The Monarch air crew also managed to serve drinks much sooner.



Manchester Airport customer review :  4 September 2012 by Kevin Tunnicliffe    (UK)

Rating : 1/10

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Recommended

Leaving was OK. Once bags were checked we were through security and into departures in no time. Coming back was a very different story. Manchester portrays itself as a modern airport but two American Airways flights landing closely together meant long, tedious queues for passengers at immigration and no access to automated kiosks. Following our queuing up and down we had a further very long delay until they decided to start throwing the baggage onto the belt. I do mean throwing as I saw two cases come shooting through the rubber doors and fall off the belt onto the floor on the passenger side. This was accompanied by hoots of laughter from baggage handlers and eventually someone did come through to throw the bags back onto the line. Pretty shoddy all round. I have said before that I dislike Manchester and the lack of organisation there, nothing has changed and I avoid this airport if at all possible.



Manchester Airport customer review :  29 August 2012 by David Pryer    (UK)

Rating : 4/10

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Recommended

Often more of a bazaar than a set of airport terminals, especially at T1, Manchester's real strength is in bringing third-world standards to the UK. It's aided in this by Northern Rail's 30-year old historic-bus-style Pacer Trains that wobble hopefully to and from the airport - ours managed to take 2 hours for the 50 miles from the airport to Southport.



Manchester Airport customer review :  29 August 2012 by Gavin Stewart    (UK)

Rating : 3/10

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Recommended

What has happened to Terminal 3? This used to be pretty efficient, however in their usual random wisdom, MAN has once again re-assigned airlines from one terminal to another resulting in a sudden influx of KLM/AF and Ryanair flights into Terminal 3. The entire experience is horrendous, check in is very tight on space, so you'll "join a queue to join a queue" and face passengers with trolleys trying to squeeze past each other in both directions. Outbound security is now very busy at peak times. On the plus side the equipment is modern and efficient and staff pleasant. Once through security T3 is still the poky place it always was, fine when it was for domestics (for which it was built) but now completely over stressed. On return, similar crummy experience awaits with long queues for UK border - even with 100% manning there are only 4 desks that I can see and unlike other MAN terminals, there is no e-gate. Generally I like MAN and most criticism is misplaced, but Terminal 3 is horrible.



Manchester Airport customer review :  8 August 2012 by S Darnbrough    (UK)

Rating : 10/10

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Recommended

I fly regularly out of Terminals 1 and 3, most recently out of Terminal 1 and have always been impressed at the shortness of the queues through security. It must help that unlike most airports Manchester seems to have most security channels manned! Terminal 1 has plenty of places to eat, drink, shop if you have to and most importantly sit!



Manchester Airport customer review :  27 July 2012 by Brendan Foley    (Ireland)

Rating : 1/10

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Recommended

Security queue in Terminal 1 a joke anytime I travel through here - 35 minutes to get through security last time (normally about 20/25 minutes which isn't good either) - archaic and claustrophobic boarding gates are another minus. Duty free is good though.



Manchester Airport customer review :  27 July 2012 by John Peterson    (UK)

Rating : 10/10

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Recommended

I am a frequent traveller at Manchester airport. The check-in concourse is organised and laid out clearly. There is also a selection of cafés and eateries, which I have found very useful when arriving too early or waiting for an arriving passenger. Proficient security staff, although I fly at peak times I have never had a waiting time of longer than 5 minutes. Departure concourse clearly laid out, however I find having to pass through the BIZA duty free store very irritating, even more so if travelling with children. The first class escape lounge is good in terms of the service provided.



Manchester Airport customer review :  27 July 2012 by J Stubbs    (UK)

Rating : 4/10

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Recommended

Flight to Mahon Friday 13th July. Security at passport control was extremely poor. Asked to remove belt etc., I told them my wallet had metal in, the young lad shrugged his shoulders and said it didn't matter? It was coins and keys. My wife's tray went thought first and she watched but the lady on the x-ray machine was turned away chatting to some one, we both commented at the time. Very worrying. Not surprised young lad got though and landed in Rome!



Manchester Airport customer review :  23 July 2012 by G Collins    (UK)

Rating : 2/10

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Recommended

Arrived from Skiathos and all the passengers endured a two hour wait for their bags to arrive on the carousel. Apparently they were sent to the wrong terminal. However, no one took control of the situation and it was only when passengers started complaining that any information came through. Typical corporate buck passing with no one at the airport accepting responsibility.



Manchester Airport customer review :  4 July 2012 by R Vallance    (UK)

Rating : 7/10

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Recommended

Travel through Manchester 3-4 times a month and always find it a decent experience. Terminals 1 and 2 are pretty good with a good selection of shops if you're into that kind of thing. Terminal 3 is always a disappointment to me, seems to be lacking in restaurants and somewhere to get a drink (unless you find a table in the almost always packed central food court). T1 and T2 have lounges that I can access so a plus there, the Wilmslow lounge has fantastic views. If you avoid the busy central area in T1 which is always full of lager louts on a stag trip to Benidorm, the terminal has some quiet spots at either end of piers B and C, also the toilets just left before the 'walk-through' duty free are usually quieter and cleaner than the rest. Lots of complaints about security on here but I always find it a breeze, even at peak times, if you're patient and prepare (don't decide to rumble through your pants for change/phones/wallet just before you get to the scanner, you've had 10 mins to prepare!). All in all, pretty good but it is annoying you can't walk indoors from T1 to T3 anymore.



Manchester Airport customer review :  3 July 2012 by A Wright    (UK)

Rating : 9/10

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Recommended

I travel through Manchester a few times a year. It's always bright and clean. The travelator system connecting the rail station and the terminals is lovely and easy, although some people inevitably find it hard to walk in a straight line or are on a last minute and push through everyone else. Security not a problem. The only issue being made to pay £1 for a plastic bag for liquids as the one I bring is never exactly the right kind. The shops past security are big and take up space but if you move past them there's hundreds and hundreds of chairs that are nearly always empty near to the gates. The food/drink is overpriced it's an airport. So I always go to Boots to buy their sandwiches/drinks as they have the same price as their high street stores, unlike WHSmiths, Burger King, etc.



Manchester Airport customer review :  16 June 2012 by Alyson Hurst    (UK)

Rating : 2/10

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Recommended

Our family group of 7 including 2 children under 5 arrived at 9 pm at terminal 1. Everything was fine until we went to collect a trolley, the pound coin (non refundable) didn't work and nobody had another one. The place was deserted. Meanwhile my son realised that his bike that he had paid extra for had not arrived even though we had seen it put on the plane, Went to Global baggage - her response was it couldn't have been put on! You can imagine our frustration the place was deserted the two officials completely disinterested. Eventually a security man came complaining that a bike bag had been left causing a security alert! It turned out the bike had been put at the back of a completely different conveyor belt! No apologies and we were made to feel it was our fault for not looking properly! Eventually left airport at about 10.30pm. Unfortunately this is our local airport!



Manchester Airport customer review :  8 June 2012 by Giannicola Bonora    (Italy)

Rating : 8/10

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Recommended

In my opinion T2 is the most rationally planned of the 3 terminals in MAN airport, though maybe the most anonymous. Both floors, arrivals and departures, before restricted areas, have space devoted to the needs of arriving and departing passengers, with minimal resources for friend/relatives and passers by. The impression on arrival is about under-utilization of space. At departures, security is well planned. Flying out early in the morning on a week day, crowd was medium and 6 desks out of 12 were open. Pass through in less than 10 minutes also thanks to body-scanners. Agents professional and respect passengers. The duty free area is just the way I like it to be. If you want you roam around if you don't you just go straight to the gates area. The gates area, has plenty of coffee shops, takeaways and restaurants. Most of the gates are just at hand, but you should allow for a 5 minutes walk for the farthest at the two sides. Excellent view of apron. A few mini coffee shops spotted near the far gates are a gem for people which are rushed to the gate by the speakers only to find out that a 200 people line is just lazily forming. From the airport it is a 5 minutes indoor walk to Radisson Hotel and 10 to the Airport Train Station if travelators are working. From the station you are at Manchester Piccadilly Station in less than 15 minutes.



Manchester Airport customer review :  5 June 2012 by John Farrell    (UK)

Rating : 2/10

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Recommended

Very old and drab airport. Profits taken with little reinvestment, travelators often not working. Walk from T3 to Station terrible, camber all wrong for luggage and dangerous, Non refundable £1 for trolleys ridiculous. Suggest airlines reduce payments until airport brought up to standard for customers. I use this airport once a month.



Manchester Airport customer review :  30 May 2012 by Sally Anderson    (UK)

Rating : 2/10

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Recommended

Very disappointing airport. Long queues. Upon arrival trolleys require non-refundable £1 coins to use which is a pain for those flying from abroad. No porter service available at all. No staff on arrival to assist with trolleys and suitcases. Other staff completely unhelpful saying that it's not their job to help! Poor bathrooms with limited space, not clean, and limited family facilities. One of the worst airports I have been to. Parking is ridiculously expensive and even drop off at certain areas has to paid for.



Manchester Airport customer review :  3 May 2012 by E Fein    (UK)

Rating : 8/10

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Recommended

MAN-CDG. When we arrived at T3 departures there was a massive queue to check-in which meant we only had 10 minutes to get to the gate and explore duty free! Fortunately security was only about 5 minutes due to the lack of people using the terminal. For once staff at the airport were for helpful and friendly! I would defiantly use Manchester airport again.



MANCHESTER AIRPORT customer review :  25 April 2012 by Alexander Franzen    (UK)

Rating : 2/10

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Recommended

I had the great misfortune to use this airport every Friday night to travel back to the UK. Always the same flight and every time queues at passport control were massive! At best they only had a third of desks open. No idea why it is a problem to organise this better - waiting 40 min to get through the passport control is unacceptable! At least I had no issues retrieving my baggage - I know through experience that Manchester Airport's baggage handlers are the slowest, so I only travel with hand luggage if I go through MAN airport! On way out, I find it disappointing that I am forced to go through duty free even when I do not want to shop! As all the spare room is filled with shops, there is not enough seating when a few flights are delayed.



MANCHESTER AIRPORT customer review :  15 April 2012 by K Mcdonald    (UK)

Rating : 8/10

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Recommended

Manchester to Dublin, quick check-in, quickly through security. No problems at all. Arriving back quick, again no issues.



MANCHESTER AIRPORT customer review :  14 April 2012 by R Lyon    (UK)

Rating : 5/10

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Recommended

Return to Sydney. Outbound flight delayed overnight so large queues to retrieve baggage and get to hotel. Following morning enormous queues for check-in and then flight delayed another 2 hours. On return the arrivals is dismal. Dark, narrow corridors which seem endless before you reach the maze that is passport control. Very unattractive. On a positive note ,on my return I was off the plane quickly, found hardly anyone in front of me at PP and then my case was on the carousel within 10 minutes.



MANCHESTER AIRPORT customer review :  10 April 2012 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

T3 to LHR with BA, to connect with flight to WAW; returned to T3 with bmi. Last flight of the day outward, terminal very quiet as shops were shutting down. Cleared check-in and security in less than 10 minutes. Flight departed on time. Flight slightly delayed upon return, and no airbridge - bussed to the terminal from about 400m away (not sure why, but this isn't usual for this flight). However, bags were already on the belt before we arrived at the carousels, so no further delays, and no complaints.



MANCHESTER AIRPORT customer review :  23 March 2012 by C Wilson    (UK)

Rating : 2/10

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Recommended

The worst experience I have had at an airport, getting to / from the rail station and T3 is a real challenge. An awful camber makes pushing the trolleys very hard work and as of 10th April they are charging £1 or 2 euros for the use of them which is non refundable. If the weather is poor (rain or wind) this trip is made even more miserable. Another nasty surprise is the £1 charge for a clear re-sealable bag for security, these are free at every other airport I use. Beside these bad points T3 is quite a pleasant place but its the last time I'll be using it.



MANCHESTER AIRPORT customer review :  19 March 2012 by Giannicola Bonora    (Italy)

Rating : 8/10

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Recommended

Left T3 on a Sunday afternoon. Dropping off is not ideal because you have to cross the road but at least there is no charge for it. Terminal not busy at all. Few facilities before security but there's a good Costa cafè. More staff at security than passengers when I passed. Security seems ready for big flows. There are body scanners there but I've rarely seen them used. Overall impression is efficiency and focus on getting people through as quick as possible. After security signposting for the upper floor gates is not immediately visible. Looks like signs to gates are hidden for a purpose so you walk around the omnipresent duty free stands. The terminal airside is airy and well lit with sufficient things to do. Carpets look a bit worn out. There's plenty of seats in the gate areas but not vending machines as is the case for T1.



MANCHESTER AIRPORT customer review :  5 March 2012 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

T3 to LHR. bmi check-in was quick and efficient. Flight delayed for 90 mins due to problems at LHR. The new scanners are a significant improvement, with no more of the "shoes off!" nonsense still seen at London airports, reducing the time needed to clear security. Facilities airside are acceptable for short waiting times, but aren't adequate for long delays/layovers. Cleanliness much better than my last T3 flight.






 

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