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Manchester Airport Passenger Reviews and Manchester Airport Traveller Reports



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Manchester Airport customer review :  18 April 2013 by Robert Szocik    (UK)

Rating : 2/10

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Recommended

Several recent domestic flights from T3 to/from LHR, mostly with BA, one with Virgin Atlantic. My experience is, as always with this airport, variable. Most of the time it's good, so I still recommend it. While the dreadful design of this terminal cannot be quickly improved, I see no reason why they can't improve cleanliness or facilities. Flights are often delayed, even at quiet times, and the security experience is so variable, that it's beyond a joke now. While I have always been well-treated by MAN's security, it's the haphazard way the rules are applied which is so annoying. On my most recent flight, half the queue went through a "standard" check, while the other half were subjected to the full-body scanner, a separate shoe scanner, a full-body pat-down, and a full head-to-toe hand-held scan. While several major airports around the world have now given up on such over-zealous screening, I'm beginning to wonder just what MAN knows about security risks, which the rest don't? Either everyone should be subject to such intensive scanning, or no-one at all. This took much longer than the bag scan did - which meant that our bags were sitting unsupervised on an adjacent belt for quite a few minutes. Not impressed at all.



Manchester Airport customer review :  15 April 2013 by N Barnsley    (Spain)

Rating : 6/10

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Recommended

I flew into and out of T3 during the Easter holiday weekend. Even though it's the newest of MAN's three terminals it clearly wasn't designed for the current levels of passenger throughput: huge queues snaking back from passport control on arrival and only two out of six desks were manned. Obviously this is a Border Agency issue, but as most flights at this terminal operate to/from EU countries - and the same scenario is replicated at airports across the UK - surely it would make sense for the British government to finally join the European majority and sign the Schengen agreement?



Manchester Airport customer review :  4 April 2013 by S Papies    (Germany)

Rating : 3/10

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Recommended

Review refers to T3. Arrived on Monday noon by flybe from DUS without luggage. Arrival ok. 15 min by feet to train station. Flew back to DUS (again without luggage) on Tuesday, flight departure time 5.45pm. I arrived at train station at 4.15, at T3 at 4.30, having checked-in online before. I thought I was early, arriving 75 minutes before departure. But the security queue was horrible, it took 40 minutes to get through. Simply not enough open lanes for the quantity of people. In the end, after buying a coffee, I arrived at gate just in time for boarding. (Only other airport I know where it takes so long is Moscow DME). One lady was constantly going around and asking for people whose flight would depart soon, so that they could get through without queuing. (So late arrivers could "cheat", early arrivers had to queue). Apparently they are trying to keep operating costs low by having too few staff.



Manchester Airport customer review :  3 April 2013 by S Darnbrough    (UK)

Rating : 10/10

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Recommended

Out from T3 on 22nd March, 10 minutes through Security, which these days I think is pretty good especially compared to Heathrow. Terminal nice and clean and sufficient eating or drinking outlets. Only downside a lack of seating which seems to have been sacrificed for shops!! On return bags on carousel very quickly.



Manchester Airport customer review :  30 March 2013 by Nick Serpell    (UK)

Rating : 5/10

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Recommended

From T1 for an easyJet flight to Tenerife. Used their Meet and Greet parking service which is remarkable value for money. Dropped the car off and left the key with the staff and it was waiting on our return all for £39.99 for 7 days. Flight left at 0700 and the passage through security was painless with plenty of staff and a minimum of delays. Not a great deal of choice if you want to eat before boarding. Tortuous route to the gates through the shops, like too many airports they seem to consider they are a shopping mall which lets planes park outside. On return we left the plane to find ourselves walking through very narrow corridors and up steep and narrow flights of steps to get to immigration. Immigration well staffed and no queues. I tried the electronic passport scanning gates while my wife went to the conventional desks. She was through 3 times quicker than I was, they are going to have to do something about the electronic system if people are going to be persuaded to use it. Interminable time for the machine to scan your passport then having to stand motionless in front of a camera while it compares the images. Not good. Baggage arrived reasonably quickly and we were out in good time. Manchester is my nearest international airport and if I can avoid a trip down to Gatwick or Heathrow I will but T1 needs some attention to improve the flow of passengers through the building.



Manchester Airport customer review :  26 March 2013 by Martin Ford    (UK)

Rating : 0/10

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Recommended

Appalling queues for Security checks Terminal 1. Forget any intention of doing Duty Free shopping or getting a breakfast. We ended up running to the Gate, although we had arrived at the Airport 2.5 hours before departure time. Aircraft was boarding when we got to the gate, hungry and stressed out. It was even worse when we flew out of Manchester Terminal 1 in December 2012. Arriving in Tenerife a couple told us they came through Terminal 1 on the Friday and the queue for security was out of the terminal doors and people were forced to queue outside in Minus 4 temperature. Surely they know how many flights are due to depart and when. Arriving home was no better. Long delays getting our Baggage at Carousel 7 at 7pm on 19 March 2013.



Manchester Airport customer review :  4 March 2013 by P Hurlock    (UK)

Rating : 1/10

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Recommended

Very long wait at security, very nearly missed my flight, bad attitude of staff. Had my bag searched but again attitude of woman searching was poor, and because I was made to put my belongings in two trays I had to search amongst the trays that were piled up to find the rest which worried me as anyone could have pinched my passport, money etc. I felt very degraded - they need to learn people skills.



Manchester Airport customer review :  4 February 2013 by N Barnsley    (Spain)

Rating : 8/10

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Recommended

Flew into and out of terminal one in the last two weeks. Overall I think it's the best of Manchester's 3 terminals due to it's proximity and easy access to the airport station and it's more thoughtful and user friendly design: there seems to be sufficient check in, security and baggage reclaim facilities for the number of aircraft and passengers it can handle at peak times, consequently, queuing is kept to a minimum. Staff are friendly and efficient and there's plenty of seating and a reasonable range of places to have a drink or something to eat in the departure lounge. Drawbacks: the forced, torturous route to the departure lounge through the duty free shopping area and the weird way in which the piers are configured leading to arriving passengers having to go down a long flight of stairs - not an escalator - then immediately back up a similarly long flight to the same level.



Manchester Airport customer review :  30 January 2013 by R Mendoza    (USA)

Rating : 8/10

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Recommended

From the States I prefer to clear immigration at Manchester rather than at my other choice, Heathrow. The main reason is because the immigration officials at Manchester have been-so far-quite professional and better yet unbelievably civil and friendly. They beat out not only Heathrow officials but Newcastle and from what I read even John Lennon's. Heathrow officials either seem to be the old school dragons of the past who delight in interrogating foreigners or the new type of lazy, unprofessional types who care only about their coffee breaks. Though I would rate the T3 departures lounge at Manchester as being fair in comparison to Heathrow's T5 which is far nicer, I'd still put up with T3 just for the immigration officials. Security is relatively quick and painless though it seems as though in November 2012 they were doing some sort of audit and many 'random' passengers were selected for shoe and body scans. Those were ok except if one were in a hurry to catch one's flight it was time to panic. Also one's baggage went through a separate line to be scanned oftentimes being scanned quicker than its owners' shoes and bodies because the latter's officials just took forever and worse had 4 of them to scan one passenger (why who knows). Thus, keeping track of one's baggage was a lesson in patience and agility.



Manchester Airport customer review :  25 January 2013 by P Cairnduff    (UK)

Rating : 8/10

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Recommended

I think Manchester is ideally located for travel to many parts of north and central England, however, I have always had to use T3 for the route I wanted to fly and found the departures concourse to be very cramped and crowded, even having to negotiate queues at boarding gates just to use the toilets! Last week however, I flew for the first time from T1. This was a much better experience, spacious, bright, clean and not crowded at all! Queues at security differed enormously too. When we landed early and had to pass a few hours before getting a train, T1 arrivals had plenty on offer. Flying out from T1, we were delayed due to bad weather, but I found T1 departures a very pleasant environment to be stuck in! It would be unusual to select a particular airline on the basis of which terminal it uses in a large airport, but I believe that in future, if I need to fly to/from Manchester, I'll only use airlines that fly in and out of T1!



Manchester Airport customer review :  17 January 2013 by T Price    (France)

Rating : 5/10

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Recommended

Manchester used to be one of the best airports to collect your hire car with the collection point on top of the multi-storey car park. Now they have a car hire a 5 minute drive away. Waiting for the bus is a pain. You then have to lug your bags onto the bus with little room, the cars are all outside and at night it is badly lit. Manchester for me is now on a par with Luton for car hire collection.



Manchester Airport customer review :  28 December 2012 by G Vandewaal    (Ireland)

Rating : 8/10

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Recommended

Travelled through Manchester Airport with family, arriving Sunday morning and departing in the evening. There were no delays, although having the car rental village away from the terminal does increase the time needed to collect and drop off the vehicle. On our return we queued for the security check about half an hour. My son had gone through earlier paying for the swift transit, and managed to keep his bottle of coke. He was happy about that, but it does show it is just a money gathering exercise. We were unfortunately delayed by our airline and the only place eventually open for a hot drink in Terminal 1 was Real Food, which had undrinkable coffee.



Manchester Airport customer review :  20 December 2012 by R Jackson    (UK)

Rating : 2/10

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Recommended

Arriving from Dubai terminal one meant a long walk down a portakabin style corridor. You pay one pound non refundable for a trolley. Very narrow exit doors for luggage. To reach hire cars village meant journey across cluttered pavement to bus stop. 10 minute wait for bus with limited luggage racks. Also means ditching said one pound trolley. Hire car village some 5 minutes bus drive away. All cars unsheltered and road signing for newcomers to find exit to a specific town is awful. Manchester is a poor airport that just seems set to make money from shopping and add bits and pieces of terminals without view of big picture.



Manchester Airport customer review :  10 December 2012 by Kai Schlender    (Germany)

Rating : 5/10

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Recommended

Terminal facilities are ok, sometimes a bit confusing and relatively long walks. However short walk to (good organized) car rental centre. Good accessibility by car and rail (short ride to city centre and good cross- country services to the North). Quite a long distance to the draughty rail station, the signposting could be optimized.



Manchester Airport customer review :  8 December 2012 by A Lane    (USA)

Rating : 3/10

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Recommended

Most recent experience at T3 (MAN-LHR) was alright except for the security procedures of 'randomly' selecting passengers for a body scan and a shoe inspection. There are two separate lines that are separated by a glass wall. The first line one surrenders one's items (hand luggage, jackets, computers, etc.) as usual for the x-ray scan. Then if one is unlucky one is instructed to step to the side to another line with a turnstile that turns green when it's okay to proceed to the body scan. Very slow official will then have you surrender your shoes to be x-rayed! And worse, as in my experience, there are 3 other officials to check one passenger. All the while the queue is growing and growing with other 'randomly' selected passengers. Worse is that one can see while waiting in that long queue through the glass wall in the first line that one's hand luggage and other items have already been scanned and are just waiting in the tray idling. If they are going to search people make sure that they have not 4 officials to do so but one and to speed it up. Otherwise, T3 is a bit strange as once all of the craziness of the security checks are over one walks down a very long corridor to meet up with the departures lounge that doubles as shopping/eating areas. I just cannot understand UK security practices these days. I had hoped that Manchester would have been better than Heathrow. In general, UK security checks make Paris CDG seem like a paradise as CDG used to years ago have similar security checks but have since stopped the unnecessary busy work sort of ridiculous harassing 'checks'.



Manchester Airport customer review :  26 November 2012 by Ben Tattersall    (UK)

Rating : 9/10

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Recommended

Manchester airport is excellent. All 3 terminals are clean, well laid out and they all have good shopping and eating facilities. The airport has been re-done. Manchester has good connections with 3 flights a day to Dubai, including the A380, 10 flights a week to Doha, 1 a day to Singapore, and other flights to New York, Atlanta, Washington DC, Las Vegas, Islamabad and Philadelphia!



Manchester Airport customer review :  20 November 2012 by A Skinner    (UK)

Rating : 2/10

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Recommended

Queuing for Boarding Pass plus Security - 2 hours. Completely unacceptable. People were being called out of the queue so they could sprint for their flights. Insufficient numbers of security staff.



Manchester Airport customer review :  8 November 2012 by Anders Törnlund    (Sweden)

Rating : 0/10

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Recommended

Overzealous security (although nice). Everything but a strip search on a flight between EU countries. Queues you wont believe as a result. After security you had to walk through a mall to get to gate. Extremely stressful! Up and down stairs to get to the correct gate. Does not fulfil the basic requirements of a traveller; maybe get something to eat or drink and get to the aircraft in an effective way.



Manchester Airport customer review :  8 November 2012 by D Hegarty    (Ireland)

Rating : 4/10

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Recommended

In the last 3 weeks Terminal 3 security screening queues have been horrendous right out to the corridor. On one occasion asked why the problem and was informed new rota starting should sort it out, then the next time same queues again and asked was told people sick, surely they have on call staff for illness at airports? Anyhow, I got there at 06.50am for a 07.55 flight and just about made it, no luggage etc. But now I am having to buy fast track as I do not trust what is happening there, however, I feel it is a management change, not sickness etc.



Manchester Airport customer review :  26 October 2012 by P Gettings    (UK)

Rating : 5/10

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Recommended

When travelling from Manchester via Heathrow to Singapore then onto Brisbane I expected to receive all of my boarding passes. I checked in at Terminal 3 at the British Airways desk and only received the pass to Heathrow, when I questioned this the check in lady said in a very unhelpful attitude to get my passes at Heathrow Qantas desk. This was new to me as I had done this journey twice before, I know procedures change but someone more helpful would have been nice, especially when I met 2 other people on the same flight who had received their onward boarding passes. When my flight was then delayed by 50 minutes I was getting worried especially as not one person at Heathrow could help. Arrived at Manchester at 4 pm and only just made my flight from Heathrow at 11 pm!



Manchester Airport customer review :  11 October 2012 by H Warnes    (UK)

Rating : 2/10

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Recommended

Arrived at terminal 1 after a flight from Vancouver. We had to negotiate flights of stairs and dingy corridors, no travelators or escalators here. Ok for some but many elderly people were struggling. Immigration was fairly quick tho, then the fun started in very busy baggage claim area, many people needed trolleys, you need a pound to get one, its finding or pleading with someone who has one thats the problem. Having left the baggage hall and being met by a fiend who then went to pay for his parking ticket, only one machine was working and it took 20 mins to pay for parking, trying to get out of the place was chaos, only one barrier seemed to work and then not for everyone, so cars were backing up. 1 hour 35 mins to get from collecting our bags to exiting the car park.



Manchester Airport customer review :  2 October 2012 by Mike Dodd    (UK)

Rating : 1/10

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Recommended

Flying off to the sun with Thompson TOM2512 on 14 September 2012, we arrived at 4.00 am for a 6.00 am flight and nearly missed it due to the long queue at T2. This queue was for a number of flights some leaving after us, and very few check in desks were manned a nightmare! 1.5 hours to check in is bad, not a modern international airport standard. I guess Manchester airport lost £40-£60 as we were not able to purchase breakfast or shop in the duty free so they loose money and give a bad service to 3 customers! Having a single long queue for any number of flights does not work, on our return at Venice we queued for our flight only, result check in 15 mins. Come on Manchester you are letting Thomson and others down and if I have a choice I will not use you again. Sorry Thomson the holiday was great the hotel fantastic but you will not have our bookings again if we have to fly from this poorly organised airport.



Manchester Airport customer review :  2 October 2012 by G Tonge    (UK)

Rating : 1/10

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Recommended

I'm lucky in that I'm fast tracked through immigration/customs/security so that's one headache less. I don't like that when you leave this area behind you then find yourself in the middle of a duty free shop and have to negotiate countless obstacles. The lounges are sub standard unless your travelling Etihad or Emirates. The travelators don't work, toilets dirty and not enough seating at the gates. Arriving is worse - no heating, travelators not working, general unfriendliness, and the toilets in the baggage hall too small and unsanitary. £1 for the trolley's and no where to change money. One pay machine for the car park if you can find it and when you do there is a queue. All designed to rip you off. First impression for many people arriving is not a good one and that's not good for Manchester and the north of England business. Third world airport and the management just don't care.



Manchester Airport customer review :  24 September 2012 by D Edmonds    (UK)

Rating : 1/10

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Recommended

We flew out of Terminal 1 on the 3rd of September and arrived via the train terminal, using the lifts on arrival in the airport is confusing they do not clearly state which level you need to be on and a lot of people were confused. Many of the travelators were not in use and there was a very long walk to our gate. Lots of people have debilitating illnesses that do not require a wheelchair, for example asthma, arthritis and so on, so the lack of any assistance from the travelators or any other form makes the walk very difficult! Returning into Terminal 2 on the 17th was even worse, it was a longer walk which proved extremely difficult for one of our party in particular. Once again not all travelators were working and when we got the end of a very long walk we found the lift down to the rail terminal was also broken so we had to struggle with large cases and hand luggage down the escalator - quite a dangerous exercise! This is the last time I will use this airport it is decidedly non-accessible for those with difficulties, had there been the use of golf type buggies in operation or if the facilities in place had at least been working it would have been far less traumatic!



Manchester Airport customer review :  20 September 2012 by J Moore    (Australia)

Rating : 9/10

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Recommended

T3. 18 Sep 12 at 0730. Having read some horror stories was a bit concerned with using MCR. Courtesy transport from nearby hotel had to drop passengers off in the morning drizzle - it appear there is no undercover drop-off for courtesy vehicles users. Check-in prompt and courteous, security very efficient, friendly and well manned. Post security facilities clean and varied with ample seating overlooking the ramp and runways. Gate allocation only about 30 min prior to departure and a lengthy hike but well manageable. T3 is certainly not letting Manchester down, at least not today.




 

 

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