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Manchester Airport Passenger Reviews and Manchester Airport Traveller Reports
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Manchester Airport customer review : 1 August 2011 by Susan Garde (UK)
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Customer Rating : 5/5 |
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I have travelled through Manchester airport many times, and I have never found a problem. I am quite happy to
queue at security if this means security are doing their job. I don't shop at the airport, prices can be a little
expensive, but no more than other European airports. I have travelled via all 3 terminals and will say it is one of
the cleanest airports I know.
Manchester Airport customer review : 25 July 2011 by John Yeomans (Australia)
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Customer Rating : 2/5 |
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Arrived T2. First time back for 10 yrs, drinking fountain did not work and did not have 1 pound for the baggage
trolley, money not required in Brisbane, Munich & Singapore. I dragged my family & suitcases out into terminal,
shabby & poor first image of UK experience. Went to pick up hire car, closed in T2 at so had to drag suitcases all
the way to T1. Agree with other reviews about going up to security, long queues, forced to walk through duty
free. Little selection of shops or facilities for a major international airport, fruit machines everywhere. Must say
though all staff very cheerful and helpful. Need's to improve if UK wants to the break free of tired run down image.
Manchester Airport customer review : 13 July 2011 by C Selby (UK)
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Customer Rating : 3/5 |
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Terminal 1 seems to forget that not everyone wants to be bombarded with noise/music from retail & food outlets.
Ridiculous route from aircraft to passport control up & down stairs then joining another queue. Not welcoming if
you're in a wheelchair as it appears difficult to manoeuvre. Then everyone is made to enter a set of metal barriers
(surely a hazard in such small space?) all heading towards passport control, unlucky to have just got off Emirates
because this flight alone was enough to fill passport control. For people arriving the first time, especially if having
been to Singapore, Paris, Hong Kong, etc their impression will be one of dismay; it's like a "before" picture that
hasn't managed to make it to the "after" stage.
Manchester Airport customer review : 5 July 2011 by Marie Barton (UK)
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Customer Rating : 3/5 |
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Flew out to Amsterdam with KLM from T2. Despite checking in online there was no bag drop, everyone had to
stand in the long check in queue. Up the escalator to the shops. Going through security was quick. I had planned
to have some breakfast but the food area looked grubby even at the start of the day so I got something from
Boots. On the return the queue for passport control was huge. Husband got through the iris scanner ok but it
rejected me. When that happens you're supposed to be able to go to the front of the queue but I had to go to the
back by which time another plane had landed and the queue was even longer. When I finally got to the front some
20 mins later they were telling people to have their passports ready and to go through as a family group to speed
things up. The officer told me that they'd been having problems with the iris scanner rejecting people and they
didn't know why. They had the booths there they will be using for biometric passports and I believe that will be
their focus for the future as apparently iris has turned out to be a bit of an expensive white elephant.
Manchester Airport customer review : 28 June 2011 by B Cannon (USA)
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Customer Rating : 4/5 |
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Manchester airport is trying! Still needs work on the cleanliness of it's restaurants. Had breakfast in the healthy
choice area in Terminal 2. Food was good but the table, chairs and floor all around were filthy, went to another
table/area same problem - ended up going to get paper napkins and cleaning the table myself. The seating/floor area
needs a thorough cleaning at night time when there are less people eating at the restaurant. We travel a lot and
Manchester airport has the potential to be a first class facility.
Manchester Airport customer review : 20 June 2011 by Carol Densem (UK)
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Customer Rating : 1/5 |
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Travelled to Tenerife on 3rd Jun. Long queues at check-in desks, really bad queues on
return on 17th Jun at border control on return to UK. Returned on flight of 350 people and
only 4 personnel at border control, queuing for 30 mins. Then sent to the wrong carousel for
baggage, our bags were nowhere in sight. We were told to go to another carousel and a few bags
from our flight appeared. Then there was another wait of about 20 mins with no bags before they
started to appear. In total it took us 1.5 hrs to clear the airport. It is disgraceful. This is
certainly not the first time we have had problems with border control queues and baggage collection
at this airport. We will travel from East Midlands in the future.
Manchester Airport customer review : 16 May 2011 by J Sonntag (Israel)
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Customer Rating : 4/5 |
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Flight to Cork and to Tel Aviv. Fast procedures, good check in with Aer Lingus flight, little
bit tiresome procedures with Jet2. Good shops and restaurants, just one comment, the customs
service not always open (VAT refund).
Manchester Airport customer review : 11 May 2011 by Rob Edgar (UK)
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Customer Rating : 1/5 |
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If you are disabled then avoid this airport at all cost. Arrived at T3 at 4am, checked in and
told to go to the assistance area which was closed and would not be open to 5am arriving there
found no seats - there are seats inside when open but when closed none! Finally checked in at
the assistance area but computers down so pen and paper out and the fiasco continued we were
late to board and the guy who was helping us must be the most miserable man I have ever met. On
the return I found myself being given a free tour of Manchester Airport as the staff tried
countless times with their swipe cards and codes as they tried to get a convoy of disabled
people to the right place.
Manchester Airport customer review : 28 April 2011 by Steven Maden (UK)
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Customer Rating : 5/5 |
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The first time I have been through Terminal 2 since improvements completed and was very
impressed. There was no wait at Security, shops and seating are now far better and there is
more choice of food. On arrival no wait at immigration and the bags only took a few minutes to
arrive. I made it from the stand to the arrivals hall in under 15 minutes!
Manchester Airport customer review : 26 April 2011 by T Hughes (UK)
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Customer Rating : 5/5 |
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Evening flight, short 5 minute walk from station to T1, check-in queue no longer than 10
minutes. Security fast track very efficient, not that the regular queue was huge, staff at
security efficient, cleared in 5 minutes. Airside lots of shops, not a fan of walking through
duty free and way finding through this area is very poor. Good choice of shops with 3 bars and
2 restaurants that weren't particularly overpriced. On return, immigration busy but used the
new E-Passport gates. Our luggage arrived in around 20 minutes and a short walk back to the
station, on a bus home within 35 mins of landing. MAN has had its fair share of problems over
the years, the up-and-down flights of stairs to access gates, but it is much improved since
refurbishment.
Manchester Airport customer review : 21 April 2011 by David Gartside (UK)
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Customer Rating : 3/5 |
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Terminal 2. Improved Check-in (KLM) efficient and quick Security - more space and less grumpy.
As bad as ever : wall of retail as soon as you're through security, lack of quiet places to
sit and wait.
Manchester Airport customer review : 17 April 2011 by K Hughes (UK)
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Customer Rating : 4/5 |
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I fly weekly from T3 and frequently from T1 and T2. Compared to other airports I use its
standard of cleanliness and trasnport connectivity is pretty good. Queues at security are
often long but move quickly and announcements are made for any customers on soon-departing
flights to be fast-tracked. When I've dealt with airport staff they've been courteous and
efficient. Facilities at each terminal are pretty good, if expensive, but they aren't the
worst I've come across! Note that proceeds from the £1 charge for a resealable bag for
liquids go to a local childrens charity, not to the airport. The main issue is that airport
really needs to improve its layout - the ad hoc development over the past 5-10 years has left
it a bit of a mess and inefficient, which had a negative effect on your overall impression.
Manchester Airport customer review : 16 April 2011 by H Holt (UK)
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Customer Rating : 3/5 |
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Forcing you to walk through the duty-free shops to get to your gate is a crass marketing stunt
and probably has the opposite effect of what they want, if people are like me it makes me keep
my hands firmly in my pocket and not spend anything in any of the shops. With online check-in,
if your plane's on time you can get to the gate sharpish and not have to use the cafes or
shops! Also, the sheer volume of retail space means there are few areas to sit in, and the
flight display boards are difficult to find. All this spoils what otherwise is a fine airport,
good rail land bus links and fairly quick passage through security.
Manchester Airport customer review : 16 March 2011 by D Felton (UK)
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Customer Rating : 4/5 |
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I travel through Manchester (usually terminal 1) four or five times a year. Some things have
improved since they have revamped this terminal. The only downside is having to plough your
way threw the maze duty free shops once you have cleared security. Security checks have
speeded up during this past year and it would appear to be more staff on duty during busy
periods. Terminal 2 is now long overdue for refurbishing.
Manchester Airport customer review : 10 March 2011 by Mark Minton (UK)
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Customer Rating : 4/5 |
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Overall good airport with attractive shopping facilities and layout. Only downside can be
cleanliness at times and poor signage.
Manchester Airport customer review : 7 February 2011 by P Thompson (UK)
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Customer Rating : 4/5 |
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Terminal 1 has had a total revamp since I was last in it. Departures is now full of stylish
shops but negotiating your way through those shops is like finding your way through a maze.
On arrival back in Manchester from South America (via LHR) my bags arrived within 5 minutes of
departing the aircraft and I was in the railway station 35 minutes after landing, so no
complaints about Manchester airport.
Manchester Airport customer review : 4 February 2011 by Kurt Mueller (Germany)
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Customer Rating : 3/5 |
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Arriving by LH or LX, you are forced to walk downstairs after entering the building from the
airbridge - just to be forced back upstairs a few yards down the corridor. Madness! Otherwise
this airport offers reasonably short distances but small waiting areas at some gates.
Manchester Airport customer review : 9 January 2011 by David Gordon (Denmark)
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Customer Rating : 2/5 |
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Gone downhill since I lived in Manchester, and was going downhill then. Generally shabby, and
the only improvement is in security facilities, although charging £1 for a plastic bag for
liquids is outrageous. Two particular complaints - moving walkways badly maintained, I
counted 4 out of 14 not working between the railway station and T2. Impossible, in T2, to walk
from security to departures without going through the duty free shop.
Manchester Airport customer review : 9 January 2011 by Miles Canne (Spain)
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Customer Rating : 4/5 |
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Overall, a good experience. The redesigning of T1 airside and the consequent increased
security check area has dramatically reduced the queues since the last time I used this
airport. But there are far two many shops; being forced to pass through the huge duty free
complex on departure is disorientating and slows progress through to the gate for those pax
with not much time. And the amount of space dedicated to shops - even a supermarket! - in the
arrivals area causes serious bottlenecks at busy times.
Manchester Airport customer review : 30 December 2010 by Peter Hutchinson (Australia)
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Customer Rating : 3/5 |
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Much improved facilities since my last visit - more preferable to T3 at LHR in fact. Even
with mid morning midweek arrival from CPH on non EU passport I was away from airport in hire
car inside 1 hour. Access to North-South and East-West motorways excellent. Security for
return flight no worse than many international airports I have transitted - at least the staff
spoke English!
Manchester Airport customer review : 18 November 2010 by Angela Taylor (UK)
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Customer Rating : 4/5 |
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Checking in and getting through security is much improved at Manchester and they have got this
pretty spot on. The facilities are good, the staff always polite and the place very clean.
However, they have a bad problem with baggage on low cost or budget airlines. It can take up
to an hour for the bags to start coming. On a flight with Jet2 in November 2010 it took an
hour and 30 minutes to clear the airport from landing to getting in a cab. This was down to
the fact it took over and hour to get our bag even though we seemed to be the only flight in
that terminal at that time. This is not uncommon and they do need to sort it out. Also expect
long queues at immigration on occasions, even when coming in from the EU. This is also an area
which is very poor with not enough staff for the volume of flights.
Manchester Airport customer review : 18 November 2010 by G Harris (UK)
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Customer Rating : 4/5 |
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Terminal 2 outbound, got through check-in and security quickly - on a Thursday afternoon in
late September, check-in was almost deserted. Security staff firm but polite and friendly to a
fellow-passenger who seemed unaware of the 100ml limit on liquids/gels in hand baggage. On
return in mid-October around lunchtime on a Saturday, bags arrived quickly and we got from the
aircraft to the rail station in under half an hour. My one gripe is the distance between the
rail station and Terminal 2 - not helped, outbound, by the moving walkways being largely out
of action. But overall a good experience.
Manchester Airport customer review : 18 October 2010 by Julie Moore (UK)
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Customer Rating : 3/5 |
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Early check in for our 6 am flight, polite and friendly check in staff. The airport was
virtually empty and due to an early flight we thought, as there were very few passengers,
security would be reasonably stress free. All I can say is passengers were fine but staff
seemed to be hyped up even though there was only a trickle of passengers going through. My
daughter was chosen by some female jobsworth to go through the body scanner and had orders
barked at her - she was asked if she had liquids, she didn't - took 3 times for this woman to
ask my daughter and 3 times to for her to say emphatically "no". Seating was fine for us in
the Departure Lounge but I suppose later seating would be difficult to find.
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