Manchester Airport review by S Wilson
23 April 2008 Customer Rating : 
Flying out Terminal 3, but arrived by rail. A good 10 minute trek from the station via overhead
walkway through Terminal 2 and then up stairs to the Terminal 3 checkin. Checkin easy, but
security relatively slow for Thursday PM rush then wandering into very crowded terminal. Few seats
available and many crowding around the few screens awaiting boarding. Reasonable range of food
available, but toilets needed attention with stall door barely locking at all. Was called to gate
which had virtually no seats at it, about 10 minutes before boarding. An ok airport, but beware of
the long walk from the station to checkin at Terminal 3 (2 and 1 are closer), and when it's busy.
Manchester Airport review by Geoff Isaacs
28 March 2008 Customer Rating :
Terminal 3 checked in 3:45 am for our 6am flight, then security opened 4am, ok so far so good no
queues or hold ups. Departure lounge - nothing opens until 5am, so no coffee papers breakfast drinks
or duty free. Just a vending machine hidden away on leg to gate 55. Sat next to cafe so i could get
a coffee as soon as it opened, infuriated to see other shop staff coming in and using the coffee
machine, while customers had to wait. Off course come 5am a good queue had formed and the cafe did
not open to 5 past. Left on time and returned on time, baggage fairly quick. so to review the
airport part worked efficiently, but the facilities were lacking at an early hour. On return had the
nightmare of walking against departing passengers to get from T3 to the station as T1 is under
development.
Manchester Airport review by Trevor Olding
27 March 2008 Customer Rating :
Used Terminal 1, check in with LH was easy despite travelling on a paper ticket. The queue for
security was very long but I was able to use the Fast Track lane and there were only 2 airline staff
in front of me so no problem. Once airside there seemed to be a severe lack of seating as people
were sat on the floor, as has been said in other reviews it seems that they are turning the terminal
into a shopping mall with airplanes parked outside. On the plus side on the day I was there
Manchester was operating on only one runway so there were some delays and the aircraft operating my
flight was late arriving but the turnround was done very efficiently and we departed on time
Manchester Airport review by M Richardson
25 March 2008 Customer Rating : 
Avoid this building site at all costs! I hadn't flown for a while and a surly security chap told me
angrily I should have known about the 100ml or less, liquid limit on planes. I flew with British
Airways to Gatwick for a connecting flight to Bordeaux. T3 was extremely overcrowded with people
who insisted on mowing me down with luggage trolleys and the BMI check in queues queuing across the
narrow walkway between BMI and the BA desks. I queued for 45 mins to get through to security and the
X-Ray machines. The only redeeming feature about this airport is that public transport to and from
the airport is fast and frequent from the railway station. Think I'll get the Eurostar next time as
I calculated that the total time spent travelling to and from the airport / queuing / waiting /
travelling was about the same time as it would have taken me to complete the journey by rail.
Manchester Airport review by Gavin Stewart
22 March 2008 Customer Rating :
Some improvements starting to show in the T1 development. Landside is still under construction. The
glorious old hall with chandeliers etc. is gone for ever. Security, if that's a finished job, then
they should be ashamed. Prefab walls, very cramped and crooked lines via tape boundaries. There is
still a queue manager at the front who achieves nothing but to slow down throughput. Fast Lane is no
longer available to Ireland passengers though I did note that Fast Lane appears to have its own
dedicated security lane, good news for Business pax. Once you get airside, T1 is getting better - a
little. The bar has vanished and the Ferrari takes up even more space. Still the same ancient
departure screens, mostly in the wrong place. Still the prefab shops blocking the big glass wall, so
no views. The upstairs mezzanine is now a big food hall. I tried it but the layout is confusing, a
big variety of things but no obvious counters or service points. I stood at the juice bar for 5
minutes watching a girl chopping fruit but no-one served me. But if you persist there appears to be
some decent things to eat and drink at last. Over in T3, well done Manchester, they have actually
ditched some retail area to make more security, with a dedicated screening area for domestic pax
now. Once you get through, the displaced shops reappear of course. These now block the views
outside, again! Over in T2, it seems to be completely falling to pieces now but work is underway.
Manchester Airport review by J Martin
19 March 2008 Customer Rating :
Manchester Airport is a disgrace and in absolute chaos. All Shuttle buses have to disembark their
passengers at Terminal one then make the long walk to Terminal 2 if your lucky the walkways will be
working but often are not. If going from Terminal 2 get a Taxi or ask for assistance. Flying has
once again descended into a stressful ordeal. The shopping mall atmosphere is the most unrelaxing
place to wait for 3 hours - seating uncomfortable and dirty.
Manchester Airport review by K Phillips
14 March 2008 Customer Rating :
Terminal 1 is disgraceful, lines for security going in ever decreasing circles. Rude and officious
security personnel. Nowhere to sit due to overcrowding. Lots of shops, not enough bars and
restaurants. Terminal 2 one week later, even worse. Not as bad as Heathrow due to convenient rail
link, far too much walking with non working travelators.
Manchester Airport review by Richard Mortara
10 March 2008 Customer Rating :
Used Terminal 3 for a day trip. Took an age for the air bridge to be connected on arrival. After
that you are hit by the rebuilding work necessary to 'improve security'. This results in a large
section of T1 being cordoned off (which you need to pass through to get from T3 to the railway stn.
The 'up' escalator (near T1 check-in) was broken so that meant walking out into the car park and up
a rear staircase - avoiding discarded trolleys. I did not need to check in during the evening but
finding somewhere to sit and eat was a major challenge until after about 6.30pm. Departure was
thankfully on time and efficiently dealt with. It's a benefit to the airport that it was an
efficient rail system connected but the works are making an already tired airport look even worse.
Manchester Airport review by M Glover
5 February 2008 Customer Rating :
I agree with other post that the priority at Manchester is to look after the shopping revenues. We
fly regularly from the various terminals and have never had to endure queues so consistently. The
irony is that by the time you get checked in and through security there is no time for shopping.
Manchester Airport review by Bill Atkins
19 November 2007 Customer Rating :
This is an airport I use frequently, both Terminals 2 and 3. While there never seems to be any
shortage of money to build new shops, the place generally seems to be falling apart due to lack of
spending on the infrastructure. Toilets are old and usually dirty, lifts in T3 car park not working
at all now (one has been out for over a year), so you have to lug your bags up 5 flights to the
rental cars. The customer certainly seems to be the last priority in MAN any more.
Manchester Airport review by Bob Turner
15 November 2007 Customer Rating : 
Having recently flown MAN to Frankfurt from Terminal 1, I was looking forward to seeing the new
multi-million pound revamp that I had read about. After I cleared security, I soon discovered that
the revamp is nothing more than new shops & another restaurant, but worse still, at the expense of
seating areas. I would hate to spend a lengthy delay in peak periods during the summer in this
terminal, as there is very little room to sit down. Like most other things in life these days, it
would appear that MAN is only interested customers parting with as much of their hard earned money
as possible, before boarding their flights, as seating is of course available in the numerous cafes
& bars. Fortunately, no delay was experienced on this occasion, and I managed to spend only £2.70 on
a cup of coffee!
Manchester Airport review by Peter Harrison
12 November 2007 Customer Rating :
I had chosen to fly BA from T3 to Heathrow. The facilities in the terminal itself were average. My
main issue was the distance from the Railway Station - poor signage and an obstacle course of
elevators, travelators and or escalators. This route should only be attempted by the relatively fit
(especially if you have luggage)! Give yourself a minimum of 20 minutes to get from the platform to T3.
Manchester Airport review by L Cadwallader
29 October 2007 Customer Rating :
First time using T3. It took a little time to find our way around the check-in area and we had to ask
the way to the BA desks, but then we weren't long in the bag drop queues. Processing through security
didn't take too long either and all of the staff we met were cheerful and friendly. The lower half of
the departure lounge was crowded, but we easily found seats in the upper half with views out to the
main runway. The only gripe we would have was that the only outlet selling bottles of water or juice
was WH Smiths and for most of the time there were only two tills being staffed and massive queues of
people waiting to pay. The numbering of gates seemed a little idiosyncratic, but luckily we were
sitting just a few yards away from the gate to which our flight was allotted. Our return through T3
was also relatively painless (if a 01.30 arrival is ever painless!). Passport control was fairly
swift, though we had to wait quite a while at baggage reclaim. Overall, a better experience than our
last journey from Manchester through T1.
Manchester Airport review by Stewart Walford
29 October 2007 Customer Rating : 
Sunday October 7 arrival at 11:00. Sailed through Customs and Immigration in minutes and was at
luggage carousel before luggage. Free luggage carts and well marked instructions to rail station.
Moving sidewalks. Brought luggage cart right to train door.
Manchester Airport review by P Waddington
22 October 2007 Customer Rating :
I arrived at Manchester Airport from New York on 19 October morning and joined a line of 500 other
passengers from three flights, also waiting to clear Customs and Immigration uk passport which took
almost two hours from getting off the plane. There were at least six armed police present and about
twelve other staff wandering about - but only two people actually checking passports. Other passport
holders, non uk passports sailed through with an average of twenty to thirty people waiting at any one
time. Yes the armed Police looked impressive but are two passport checkers enough, 10 seconds per
passport ? Compared to the USA where you have at least thirty people checking arrivals at any one time
and the average is at least two minutes per person. Manchester is also a busy airport and this is
going to put a lot of people off flying. Signs saying that queues are inevitable are also not the
answer.
Manchester Airport review by A Cline
4 October 2007 Customer Rating :
Flew from Toronto to Manchester Terminal One on September 9th. Two agents for each of the UK and non-
UK passport holders with the queues two and three deep going out the customs hall and much further. I
stood in line for an hour and was given the most rigorous examination I have ever received for
entering the country complete to why are you landing in Manchester when you are going to Cardiff?
(Answer: To avoid Heathrow!) and more questions after that - I was on vacation for heavens sake but a
woman travelling without her spouse is someone to be suspicious of I guess. The customs officials
were rude and didn't even smile or say Good morning! As it was I had thought that an hour and a
quarter would be sufficient to get through customs, retrieve my luggage, obtain my train tickets to
Cardiff from the Fast Ticket machine and catch my train. Wrong answer! I still had to wait for my
luggage which still was not totally off-loaded. I missed my train by two minutes and only after
showing that I had first class reservations on the 11:52 a.m. train out of Sheffield, did the ticket
agent look at other trains to get me to Sheffield on time. He did, thankfully and I was able to meet
my friends at the designated time. Flying out of Manchester was a different experience. People were
friendly, went out of their way to be helpful, and I was through the security line and into the
business lounge in 30 minutes. Amazing! I'll fly out of Manchester (in spite of the dirt and
garbage) but not into Manchester. I'll fly into Heathrow anytime now after the Manchester experience.
Manchester Airport review by Geoff Isaacs
18 September 2007 Customer Rating :
Used terminal 3 fro our BMI flight to and from Antigua, found it a pleasant experience. Firstly used
the night before check-in, parked in short stay for this cost less than £5 if under an hour. This was
done in less than half hour in is easily located. following day arrived 0715 to go through security,
expected at least 45 mins for this, but done in 10 minutes. In departure lounge seated our party of 5
near windows and attained costa coffee and muffins etc, resonable prices compared to high street.
Used duty free shop for several items, all staff pleasant. Lounge was busy and not too crowded, good
now that there are no smoking areas, as before the smoking ban. Shame that BMI use the furthest gate
in the terminal, means a long walk for elderly on departure and return. Luggage reclaim was speedy
after a slowish queue through passport control, even for the uk residents. but overall a nice terminal
with great views of landing and taxing aircraft.
Manchester Airport review by S Butt
28 August 2007 Customer Rating : 
I originate from Manchester and worked on the Terminal 2 in the early 1990's. Over the last year I
have been back thru Manchester on a handful of occasions. It is a mess. The terminals are dirty,
service is atrocious, security is a joke. Terminal 2 was opened in 1993 and they have the same carpet
now as they had then. Probably the best terminal of all of them is Terminal 3 but that is nowhere near
any other airport in my experience.
Manchester Airport review by Daryl Ward
3 August 2007 Customer Rating :
I used Manchester to travel to Amsterdam recently and was shocked by the run down appearance of the
terminal, The attitude and rudeness of the security personel and the lack of seating once through the
security control. There certainly seems to be an emphasis on retail - lots of shops but not a lot of
space to just sit down and wait for your flight. What seats there are are worn and covered in stains.
Having not used the airport for a number of years I was shocked at the decline. It used to be
something Manchester could be proud of - now it is worse than Heathrow. Customer service is non
existant - letters of complaint are ignored and telephone calls not returned.
Manchester Airport review by Colin Ip
29 July 2007 Customer Rating :
My family and I travel back to Scotland every summer to visit parents.
It is fortunate that SQ flies directly from Singapore to Manchester, we
can then hire a car and drive up north. As such we avoid the disgrace
that is called Heathrow airport and avoid suffering the tedious and
cumbersome transfer process from T3 to T1, i.e. passport check through
one counter, pick up our bags (as checked through bags are no longer
allowed, even between flights operated by two Star Alliances partners,
which defeats the purpose of such cartels really, but that is another
story) wheel it across Hounslow to T1, maul pass the bedlam of the T1
departure check-in area. Yes, we can avoid most of this by going to
Manchester... except for the passport check. Three counters for the
significantly shorter Non EU passport queue and three counters for the
significantly lengthy EU and GB passports queue. 25 mins queuing wait
for a UK passport holder to enter into their own country, 3 mins queuing
wait for a non-EU passport holder to enter in the UK. And there were
about 7 or 8 counters empty. The queuing was good, as it allowed my
infant son to sleep a bit longer and it allowed my bags to be offloaded.
So, imagine my amusement that after all this wait, after passing through
the check, our luggage were not on the carousel (and this is priority
tagged luggage as well!), indeed none of the luggage from our flight had
arrived yet. In summary, time taken from airplane door (down the steps
on to the bus, as we were not at an airbridge), passing through passport
control to arriving at the carousel, approx. 50mins. Further waiting
time for luggage 10 mins. Welcome back home to UK airports - I have
rated this experience as 4 stars, as it is better than Heathrow!
Manchester Airport review by Richard Buckley
23 July 2007 Customer Rating :
Used Manchester T1 for an early morning flight to Venice recently. We
expected delays at security, but not the bedlam in the departure lounge
once we got through. At 0615 the place was seething with folk trying to
shop/eat/sit down, and it was a most unpleasant experience because of
the shortage of space. Getting something to eat involved long buffet
queues and then fighting for a seat as others left. Meanwhile the small
circulating area was obstructed by a salesman attempting to demonstrate
a fancy new car, as if anyone was interested at that time in the
morning. The atmosphere was one of noisy, teeth-clenching tension and
hostility, not the quiet relaxing experience required. MAN has started
reconstruction at T1, but in the meantime it joins my list of terminals
to avoid. T2 is better, but overall the MAN ambience has declined a long
way in the last decade.
Manchester Airport review by R Gregg
15 July 2007 Customer Rating :
As a special treat I intended to book the executive lounge in Terminal 1
prior to our flight to Canada. There were 4 of us and it is to be a
very special holiday. Our flight, in August, departs at 1330 hours but
I was amazed to find out via the Airport Web Site that this lounge is
only open between 5am and 9am and then noon to 9pm. I could only
therefore book about 1 hour from noon and the cost for 4 of us would
have been about £75. If I was departing from Terminal 2 I could have
booked their lounge from 10.30am for the same cost. Obviously there are
no business people flying from terminal 1 between 9am and 12 noon.
Manchester appears to be the only airport that places these
restrictions. I think it is a pretty sad indictment on Manchester
Airport, might try Liverpool! Also when I tried phoning the number
given on the web page in order to query this, guess what - constant
ringing but no response!
Manchester Airport review by David Allan
13 July 2007 Customer Rating :
I echo the comments by S Mughal and A Baxter among others below - MAN is
an absolute disgrace. Arrived in T1 recently from CGK/AUH and was
shocked by the Third World appearance of the terminal - really grotty;
filthy seats in waiting area; parts of the terminal flooded; garbage
ankle-deep outside the arrivals area; hideously overpriced food and
drinks. Disgraceful compared to most international airports in Asia.
How R Dunning can see this as being 'orderly and efficient' is beyond me
- upon departure (again, from T1) the lines for security snaked in a
zig-zag manner all the way through the entire departures area and
security were brusque and argumentative, eg: airline advises upon check-
in (as per their website) that business class passengers are permitted
two pieces of carry-on baggage; MAN security insist only one piece - the
only airport in my recent travels (which took me to eight airports in
three continents) that imposed such a bizarre ruling, and with no prior
warning. Naturally, such arbitrary and unilateral imposition of new
'regulations' causes further unnecessary delay and frustration.
Ridiculous state of affairs - I will be avoiding MAN at all costs in
future.
Manchester Airport review by S Mughal
6 July 2007 Customer Rating :
A very disappointing experience! Departure from the airport was
stressful. Almost missed the flight because of the slow process. Arrival
to the airport was even more stressful. The baggage belt was not working
properly. As a result all the baggage was being piled up. It was so
difficult for some of the elderly and indeed everyone to dig their
suitcases out of the heap. I could not believe this was a UK airport!
The attendants wearing bright yellow vests did not seem bothered. i
asked them for assistance and to try and sort the belt out. They felt it
was not their problem. Does anyone read and take actions to these
comments?
Manchester Airport review by R Dunning
6 July 2007 Customer Rating :
I notice a lot of criticism being aimed at Manchester Airport and wonder
why these problems never happen to me. I use Manchester several times a
year because it is my local airport and every time I use it everything
is as it has always been. It is efficient, orderly and as good as any
airport of its size that I have visited. People should be more
supportive of Manchester because for a city of its size this is an
exceptional airport. Manchester has connections to more destinations
than any other UK airport. I find it a whole lot more convenient than
having to travel to London to catch my flight as I would if Manchester
wasn't so well connected. I first used Manchester Airport in 1979 and in
28 years, not once have I encountered a problem. I think the longest
delay I've had is about an hour, not bad after almost three decades.
Manchester Airport review by A Baxter
27 June 2007 Customer Rating :
Man to Chicago. Terminal 3 is a disgrace. Check in with American
Airlines took one and a quarter hours under very cramped conditions and
then further delay - one hour to clear the security line, a line that
snaked its way through most of the terminal. If I hadn't been able to
run to the gate after clearing this mess, I would have most likely
missed the plane. It seems as though there are no 'schipol class'
airports in the UK for those of us who fly US to UK on a frequent basis
- Use Heathrow and you lose your bag during connections, use Manchester
and deal with perpetual chaos.
Manchester Airport review by Peter Horton
25 June 2007 Customer Rating :
I have used Manchester Airport on 12 occasions this year (at least once
every 2 weeks), travelling via either Terminal 1 or 3. I use the T1/T3
long stay car park. There is supposed to be a bus every 15 minutes even
though the costs have increased. The drivers regularly sit reading their
paper before setting off for the terminals. The latest notes posted on
some stops are that they are no longer in use! It is often quicker to
walk to the terminals. Following the transfer of BMI and bmi baby
services to T3 and flybe, this terminal cannot cope in my opinion.
Security lines regularly stretch past the check-in desks towards the
corridor that links T3 & T1. Airside, the only choices are a coffee shop
franchise, or the ‘hot food’ selection. Bar 08 no longer provides table
service and the choice at the hot food counter can only be rated as
disgusting. The cleanliness of the terminal leaves a lot to be desired.
On successive weeks I observed in excess of 30 empty alcoholic bottles
together with numerous dirty cups, saucers and plates in one area alone.
There is clearly inadequate seating for the number of passengers
awaiting flights. I have written to Manchester Airport on 2 occasions
but not received even an acknowledgement never mind a reply. Upon
arrival back to T3, passport control is far better than T1, but the
baggage delivery service is inconsistent, sometimes fairly quick, other
times lengthy. As for T1 this is must now be the biggest joke at an
airport. Following the closure of the lower level check in for My Travel
and Jet2 due to redevelopment for ‘exciting’ retail opportunities, the
main check in concourse is packed in the early morning. There are new
check in signs above the desks, but fewer staff, all check in desks for
an airline are often not fully manned. A ‘tunnel’ now has appeared at
the entrance to the main concourse as yet again this area is being
redeveloped for yet more retail ‘opportunities’. The security lines
regularly start here and snake through the concourse before you enter
the ‘tunnel’ to the security area. New security scanners have been
installed, but it was only this week that I have seen them being used.
Once through security and going airside, until this week you were faced
with yet another redevelopment for more retail opportunities! There is
insufficient seating and the whole area has an air of uncleanliness. I
never try the food or drink here as I have given up getting anything
palatable. The toilets can only be described as disgusting. The layout
of gates 20+ is ludicrous as you often have to go down steps and pass
the toilets to get up the other side. If you’re unlucky enough to arrive
at one of these gates you have to go down stairs, and then back up. If
you arrive back at gates 1 – 15 then you face a long winding walk to
passport control over the duty free area that smells sickeningly of
stale perfume. I hope you don’t arrive at the same time as a long haul
flight as the lines for passport control are ridiculous at times, lots
of new desks but very few staff! The baggage delivery at T1 is
appalling, after my latest journey the screen stated that it was 2 hours
later than the real time, the estimated time for delivery was later than
according to the screen the last bag had been delivered. No bags had
appeared, nor did appear for in excess of 40 minutes. Asking the baggage
handlers results in a tired ‘they’ll be there soon’ when they seem
surprised that you are asking where your bags are. Come on Manchester
Airport, you don’t do anything for the customer only try and extract
more money from them in the retail outlets.
Manchester Airport review by R Hassan
6 June 2007 Customer Rating :
Manchester is my local airport but as a regular traveller (usually from
T2) I must admit it is way behind some of the other airports I have
visited. Terminal 2, although a new terminal, looks way too dated.
Transferring between terminals and/or the train station means using the
dreaded 'skywalk', comprising a series of narrow and short horizontal
walkways or 'escalators'. If the airport was spaced out a little more, a
light rail service would have been nice. The airport is serviced by
regular train services, which is a definite plus. But using the skywalk
to get to the train station from a terminal involves making a number of
twists and turns to get to the train platform. Those awful bollards at
each end of airport escalators make it difficult to carry even standard
cabin baggage. Perhaps if the escalators were wider, the bollards
wouldn't be required?? The duty free area in T2 is shockingly cramped.
And banning passenger pick-ups was a god-awful decision. All in all, a
poor airport which could be greatly improved. It doesn't do the city or
the country justice.
Manchester Airport review by Richard Woodhead
14 May 2007 Customer Rating :
Arrived 7am 5th May, left 8am 12th May. What a dirty, old, over crowded airport! Dingy lighting and
chewing gum smeared carpets. A thoroughly horrible experience even as a business class passenger.
With priority security checks it was more palatable than traveling economy. But the Servisair
lounge was worse than the public spaces.
Manchester Airport review by L van de Velde
14 May 2007 Customer Rating :
Connecting at MAN last week and had to change from terminal 2 to
terminal 3. The man welcoming us at the transfer desk was very polite
and helpful. However, we had to board an old small bus to get to
terminal 3 and this transfer started with walking down different flights
of stairs through narrow corridors. The 'sightseeing tour' on the bus
went first to T2, passing backlot premises full of junk before arriving
to T3 where once again we had to take stairs to get to the desk where
our boarding passes were to be issued. No one at the desk, this person
only appeared after 15 minutes. After security check we went into the
lounge of T3, where we were welcomed by unpleasant cigarette smoke. The
lounge of T3 was chaotic and uncomfortable, smokers nearly everywhere,
dirty floors and toilets, expensive snacks and drinks. Hopefully MAN
will ban smoking soon inside the buildings, this is something that has
become natural almost in any other airport. The buildings also need
refurbishment, water was dripping from the ceiling in several places,
with buckets under the holes to avoid flooded floors !
Manchester Airport review by N Barnsley
8 May 2007 Customer Rating :
Flew into and out of terminal 1 for the first time in two years. The
baggage reclaim area has had a makeover and looks very spruce, but the
rest is looking a bit run down. Security seems to be struggling to cope
with the passenger throughput and increasingly vigilant UK government
measures, with queues snaking back over 100 metres. And the piers and
seating areas around the gates simply weren't built for the size of
aircraft and number of passengers now using the terminal. Staff seem
friendlier than they used to be though, and I had a pleasant breakfast
next to the big picture windows overlooking the apron.
Manchester Airport review by K Mead
20 April 2007 Customer Rating :
Multiple levels with escalators blocked by bollards so you can't get a
large wheeled suitcase through. So you go to the elevator, which is
inevitably out-of-order. A 72 degree day caused the air conditioning to
fail to keep up, Lord help you in the summer. Food outlets poor with
insane pricing, and duty free that costs more than the mall in the
States! Access to the gates - what a joke. Walk down a hall, then down
some steps to the toilets, then up the other side. If you have mobility
issues you are beyond screwed here. On the plus side the Global Ground
lounge was decent.
Manchester Airport review by M Mortimer
24 March 2007 Customer Rating :
Manchester airport is becoming a disgrace. The management seem to forget
completely that passengers are customers. If they were in a competitive
situation they would have no customers at all. We travel through T2 on a
regular basis on both business and pleasure. Lifts seldom are all
working, the seating in departures is filthy, food outlets poor, carpets
look like they have not been cleaned since fitting, security facilities
and manpower are a joke. The final straw is that now you can't pick
anyone up without paying £1.80 for the privilege. When challenged on
this the answer, as ever, is security. If this was the case, then they
would let people have 15mins free as before. I suggest people do as we
do and go pick up at departures, at least that is still free. The
management should be ashamed, it is the dirtiest airport of any major
European city I can think of, even small airports in Asia and Africa are
cleaner. Instead of just trying to sell us more retail outlets, they
should focus first and foremost on keeping customers happy and not
making them feel ripped off, neglected, and the last thing on the mind
of the management. After all we pay for the pleasure of using the
airport!
Manchester Airport review by C Wilson
7 March 2007 Customer Rating :
Arriving at Manchester March 2nd. Why are you directed through a shop
flogging perfumes and aftershave just to exit terminal one? Very
strange. On departure 26 Feb I thought the terminal restaurants and
seating areas need a major revamp. The food was poor quality, queuing
to pay for said meal meant eating it on the tray while one frazzled
checkout assistant attempted to multitask three different jobs. Worst
of all is the lack of seating, scouting around looking for a place to
rest I could see people perched on window ledges and sitting on the
floor. Too much space is given over to shops and not enough for
seating, this is particularly difficult for elderly people, be warned.
Come on Manchester you can do better than this, get some pride, tidy up
the grass verges, pick up the litter, organise your seating and don't
forget to smile at the passengers, we are customers after all.
Manchester Airport review by Gavin Stewart
3 March 2007 Customer Rating :
Shame on Manchester. Arrived back 28th Feb to find the T2 pick-up lanes
deserted. Looked down the way to see uniformed guards blocking off
access with cones and letting no-one through except taxis and buses.
Eventually located my pick-up who was forced to use the short-stay,
price £1.80. To top it all, great, they took the short-stay pay machines
out, thanks for that, so back over to the terminal again to pay the
ticket. I quizzed an employee, what's it all about (security operation?)
Apparently not, the airport is now banning free pick-ups from terminal
2. He said it goes up to £2.30 in the evening. All to use the short
stay. Welcome to UK, welcome to Manchester. Regarding the terminal
itself, was it really the cutting edge as recently as 1992? Cheap,
flimsy, strangely cramped, and boasting without doubt the filthiest,
most disgusting seats (on departures side) I have seen anywhere in my
international travels. Man T2 is like an inverted tardis - seemingly
gigantic on the outside, yet with outbound security hall smaller than
your kitchen, and inbound passport area not much bigger than your
lounge.
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