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Manchester Airport Passenger Reviews and Manchester Airport Traveller Reports



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MANCHESTER AIRPORT customer review :  25 April 2012 by Alexander Franzen    (UK)

Rating : 2/10

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Recommended

I had the great misfortune to use this airport every Friday night to travel back to the UK. Always the same flight and every time queues at passport control were massive! At best they only had a third of desks open. No idea why it is a problem to organise this better - waiting 40 min to get through the passport control is unacceptable! At least I had no issues retrieving my baggage - I know through experience that Manchester Airport's baggage handlers are the slowest, so I only travel with hand luggage if I go through MAN airport! On way out, I find it disappointing that I am forced to go through duty free even when I do not want to shop! As all the spare room is filled with shops, there is not enough seating when a few flights are delayed.



MANCHESTER AIRPORT customer review :  15 April 2012 by K Mcdonald    (UK)

Rating : 8/10

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Recommended

Manchester to Dublin, quick check-in, quickly through security. No problems at all. Arriving back quick, again no issues.



MANCHESTER AIRPORT customer review :  14 April 2012 by R Lyon    (UK)

Rating : 5/10

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Recommended

Return to Sydney. Outbound flight delayed overnight so large queues to retrieve baggage and get to hotel. Following morning enormous queues for check-in and then flight delayed another 2 hours. On return the arrivals is dismal. Dark, narrow corridors which seem endless before you reach the maze that is passport control. Very unattractive. On a positive note ,on my return I was off the plane quickly, found hardly anyone in front of me at PP and then my case was on the carousel within 10 minutes.



MANCHESTER AIRPORT customer review :  10 April 2012 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

T3 to LHR with BA, to connect with flight to WAW; returned to T3 with bmi. Last flight of the day outward, terminal very quiet as shops were shutting down. Cleared check-in and security in less than 10 minutes. Flight departed on time. Flight slightly delayed upon return, and no airbridge - bussed to the terminal from about 400m away (not sure why, but this isn't usual for this flight). However, bags were already on the belt before we arrived at the carousels, so no further delays, and no complaints.



MANCHESTER AIRPORT customer review :  23 March 2012 by C Wilson    (UK)

Rating : 2/10

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Recommended

The worst experience I have had at an airport, getting to / from the rail station and T3 is a real challenge. An awful camber makes pushing the trolleys very hard work and as of 10th April they are charging £1 or 2 euros for the use of them which is non refundable. If the weather is poor (rain or wind) this trip is made even more miserable. Another nasty surprise is the £1 charge for a clear re-sealable bag for security, these are free at every other airport I use. Beside these bad points T3 is quite a pleasant place but its the last time I'll be using it.



MANCHESTER AIRPORT customer review :  19 March 2012 by Giannicola Bonora    (Italy)

Rating : 8/10

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Recommended

Left T3 on a Sunday afternoon. Dropping off is not ideal because you have to cross the road but at least there is no charge for it. Terminal not busy at all. Few facilities before security but there's a good Costa cafè. More staff at security than passengers when I passed. Security seems ready for big flows. There are body scanners there but I've rarely seen them used. Overall impression is efficiency and focus on getting people through as quick as possible. After security signposting for the upper floor gates is not immediately visible. Looks like signs to gates are hidden for a purpose so you walk around the omnipresent duty free stands. The terminal airside is airy and well lit with sufficient things to do. Carpets look a bit worn out. There's plenty of seats in the gate areas but not vending machines as is the case for T1.



MANCHESTER AIRPORT customer review :  5 March 2012 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

T3 to LHR. bmi check-in was quick and efficient. Flight delayed for 90 mins due to problems at LHR. The new scanners are a significant improvement, with no more of the "shoes off!" nonsense still seen at London airports, reducing the time needed to clear security. Facilities airside are acceptable for short waiting times, but aren't adequate for long delays/layovers. Cleanliness much better than my last T3 flight.



MANCHESTER AIRPORT customer review :  1 February 2012 by Simon Lewis    (UK)

Rating : 9/10

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Recommended

Manchester is an efficient airport. I have flown from T2 mainly with KLM and Air France almost every week for the past 13 years - and must say that their move to T3 has seen an improvement in security waiting times and passport queues on arrival. The BA lounge is OK - even if not as good now they've flogged part of it off to Flybe. Use T1 on occasions with Finnair and Aer Lingus. Rarely have a long wait for takeoff - taxi times usually short and holding - rare. As with many airports it is constantly being improved and updated - which must in the long run be a good thing for the travelling public.



MANCHESTER AIRPORT customer review :  1 February 2012 by John Blake    (UK)

Rating : 4/10

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Recommended

Going through security on Monday Jan 16h at about 08.45 in T2, notice that the security staff have resorted to shouting rather than a portable microphone. Also when your Tray of belongings have passed through the X- ray scanner they just push it along with passengers no where near, surely a security problem. Also going out we were on a Remote stand T2, bussed out to remote parking with Aircraft steps no problem, coming back waited 15 minutes for steps. Airport low Aircraft Traffic at 18.00 hours is there a staffing problem after 5pm.



MANCHESTER AIRPORT customer review :  31 January 2012 by R Crossan    (UK)

Rating : 2/10

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Recommended

My hometown airport richly deserves its no-star rating, at least for those of us unlucky enough to be using terminal 1. The gate areas are draughty, drab and uncomfortable, especially for those on A380s who get shoved down to the far end of the gate area. The whole thing has the 'temporary/prefab' vibe one also finds in other 1960s-1970s British architecture. It's all so desperately tired and cramped. Tear it down and rebuild, please.



MANCHESTER AIRPORT customer review :  20 December 2011 by Kevin Tunnicliffe    (UK)

Rating : 4/10

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Recommended

On 16 December we sat on a plane for just over 4 hours waiting for de-icing! This was on a day when inclement weather was anticipated and following two winter periods when airports were unprepared for bad weather. Manchester is clearly still not able to meet its obligations to passengers and airlines in poor weather. Prior to that, departures was a mess with people joining wrong airline queues because of a lack of organisation. On return, immigration was a breeze but we had to wait over 30 minutes for bags to come onto the line. When they did, the line kept breaking down because of the way bags, baby buggies and so forth were flung onto the belt causing it to jam. I will avoid Manchester if at all possible in future.



MANCHESTER AIRPORT customer review :  14 December 2011 by R Watson    (UK)

Rating : 6/10

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Recommended

Used T1 in and out - business class check and quick security - otherwise long queues. Etihad lounge excellent. On return speedy Immigration and luggage retrieval. However overall impression was poor after South African Airports.



MANCHESTER AIRPORT customer review :  1 December 2011 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

Two separate flights from LHR and GTW to T3. On both occasions, bags on the belt within 5 minutes of leaving the plane. Domestic flights, so no security to clear. On a train into town within 20 minutes of landing, so no complaints whatsoever. Cleanliness is still a problem though, I wasn't at the airport long enough for it to matter to me, but this does need to be addressed.



Manchester Airport customer review :  12 October 2011 by Michael Davies    (UK)

Rating : 2/10

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Terminal 1 Arriving from Palma 13.30 on a Wednesday. Immigration queues. Its almost as if its a surprise to immigration staff that passengers get off planes and need to be processed. Only 4 immigration staff on duty. The automatic gates were not working again. Bearing in mind that the A380 had just arrived from Dubai and you get the picture. It took us well over an hour to get through. This has to change. I fly through this airport 5-6 times a year so it not a one off event. I hope Manchester management read this and act on it.



Manchester Airport customer review :  6 October 2011 by Kurt Mueller    (UK)

Rating : 4/10

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Arrived at 13.55 from BCN on ZB at T1. Disembarked, down a flight of stairs, walked 10 yds, then ascend the mirror image of the stairs you have just come down, through a dingy corridor, then joining a backlog of passengers stuck on an another staircase (with the escalator switched off) prior to immigration. On way there look down into generously spaced out shopping concourse - is this where the money went that should have been spent on a welcoming arrivals area. Used the e-passport channel, machine can't read passport, so went to Desk 12, where passport is instantly read. Enter crowded baggage reclaim area, got my case, and joined another bottleneck through customs. Glad to get out.



Manchester Airport customer review :  6 October 2011 by T Hughes   (UK)

Customer Rating :  5/5

5 Star Rating   

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Departed T2 on Thomson to Mykonos, 08.20 departure. Self-serve check-in available which massively speeds up the process, got our boarding cards from the machine and walked straight over to the bag drop desk bypassing the large Thomson check-in queue. Security was relatively busy but moved fast, staff polite and efficient. Good choice of shops bars and restaurants, the food court in T2 had a full breakfast and a drink offer for £5 which was good value for an airport, again staff courteous. Clean tables and floor in spite of the terminal being quite busy, nice relaxing background music in the food court created a calm atmosphere. Flight called at -30 and boarded quickly for an on-time departure. On our return there was a very large queue for passport control due to several flights arriving together and the E-Passport Gates were out of service, causing us to wait for over 30 mins. We expected to find our luggage waiting on the carousel after this amount of time but then had to wait another 15 mins for suitcases to appear and typically ours were the last off. The departures process is very good but arrivals has plenty of room for improvement, T2 Arrivals in particular is very dull and uninviting.


Manchester Airport customer review :  4 October 2011 by J Mallalieu   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived back from Alicante to find we had to negotiate two flights of stairs, which given our age of 75 to 80 yrs was rather difficult, especially as we had been sat for 3 hrs. We didn't want to ask for disabled help as we felt we could manage. A number of passengers with tired young children also had trouble. Ran into a large queue and discovered it was for passport control, apparently at least 4 planes had arrived at the same time, even a large queue at the fast machines. Eventually arrived in the baggage hall to find our luggage strewn all over the floor. We normally enjoy 3 to 4 holidays a year but we have been reluctant to try this year, and after this one we have to find an alternative. So come on Manchester, please do something to ease passengers arrivals into the airport.


Manchester Airport customer review :  3 October 2011 by J Broadbent   (UK)

Customer Rating :  5/5

5 Star Rating   

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Terminal 3. I never seem to have a problem with security queues at T3, although once through to departures the place is usually heaving throughout the day and not just at peak times. Good selection of bars/shops and a useful Boots for cheaper food.


Manchester Airport customer review :  3 October 2011 by N Barnsley   (Spain)

Customer Rating :  4/5

4 Star Rating   

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Flew into and out of T2 a couple of times over the summer. Everything was smooth and efficient, friendly staff. Clear straightforward link to the train station and beyond. More seating near the gates and a broader range of catering outlets wouldn't go a miss.


Manchester Airport customer review :  22 September 2011 by A Mackrill   (Australia)

Customer Rating :  3/5

3 Star Rating   

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In and out of Terminal 3 over a few days and not a great experience. A mishmash of a mostly gloomy building(s) that really is quite second rate in this day and age. But it tries and at least they will let friends drop you off at the kerb without a charge. The weakest link is security. I went through it on departure at what I thought was an off peak time, mid morning, and it still took over 45 mins. It was just operating at a snails pace. If we have to go through all this then Manchester Airport please staff these check points fully and reduce the queues - and give some thought to the design of the security area as right now it is a confused and depressing bottleneck.


Manchester Airport customer review :  12 September 2011 by M Allan   (UK)

Customer Rating :  3/5

3 Star Rating   

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Standards definitely seem to be on a downhill slide at this airport - noticeable over the past 5 years. Generally use T2 - check-in queues are usually just about acceptable (we usually fly early morning) but delays in getting through security are becoming a real deterrent to using this airport. Over an hour's wait on our most recent departure just to clear the secure area. Completely understand the importance of security measures but the airport needs to employ more staff. We were in T2 in August and it seemed quieter than usual - however, the food court still had debris all over most of the tables at 6am. Dread to think what it must be like later in the day. Knowing that we normally board approx 40 mins before departure time, we presumed that we were on for a delay when nothing appeared on the departure boards - thankfully we strolled down to our gate to double check - only to find that boarding had commenced. No wonder you hear so many last minute calls for missing passengers. My main gripe however, is the experience on return. It is not unusual to wait over 30 mins for an airbridge. This is bad enough, but then you have to tackle the immigration process - woe betide if a large aircraft has landed from outside the EU - could be an hour's queuing. Once that hurdle has been overcome there is the joy of baggage retrieval, which seems to take longer at Manchester than anywhere else. These issues need sorting as they are worsening every year and Manchester "International" Airport is starting to resemble the gateway to a third world country.


Manchester Airport customer review :  18 August 2011 by Joe Sebastian   (UK)

Customer Rating :  2/5

2 Star Rating   

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Touched down from Abu Dhabi arriving at Terminal One. This airport looks old and drab compared to the modern airports of the Middle East. Did not have a pound coin to secure a trolley, and struggled to find change anywhere. On my way out was expected to pay for a plastic bag to go through security with liquids. I think it's time Manchester Airport makes it's mind up: does it want to cater mainly for the package holiday market, or does it want to be a major player attracting the big carriers.


Manchester Airport customer review :  18 August 2011 by Paul Ryan   (UK)

Customer Rating :  1/5

1 Star Rating   

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We have flown from Manchester on a number of occasions, without problems. We will only fly from Manchester again if we are unable to find flights elsewhere. We arrived at Terminal 1 at 7.25 am for a 9.30 am flight, information having indicating check-in began 2 hours prior to take-off. Check-in completed quickly and on to Security to find a huge queue of people. We learnt the queue ended quite a distance outside the building with no- one to advise what was happening, eventually an employee asked passengers to follow her to the front of the queue. Surely the airport authorities should try to offset this by ensuring all security terminals were open to allow a much quicker flow of passengers. We eventually got through Security and saw our Departure gate was open, we practically ran through Duty Free/Shopping area in order to find our Gate. Our return flight was spoiled by the wait for luggage coming off the plane.


Manchester Airport customer review :  15 August 2011 by C O'Neill   (UK)

Customer Rating :  5/5

5 Star Rating   

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Arrived and returned from T3 in Manchester. A good all round airport. Well laid out and well maintained. Despite being pretty large it was easy to negotiate with enough security that were warmer than in most airports. Food and shopping in T3 is good with plenty of bright inviting shops. Although based on the food outlet I used for coffee and snacks pricing was reasonable.

 

 

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