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Manchester Airport Passenger Reviews and Manchester Airport Traveller Reports



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Manchester Airport customer review :  1 October 2013 by Rob Bond    (UK)

Rating : 3/10

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Recommended

Flew from Terminal 1 on 27th September. Was checked in by 5am and security was chaos with people spilling out of the security area into the check-in area due to weight of numbers. After a long wait in a windowless, hot environment finally got through however not a pleasant experience at all. Manchester is my local airport and I fly from here several times a month. In recent months Terminal 1 and Terminal 3 security has become a nightmare and I am beginning to dread this every time I fly. Unfortunately however Liverpool does not offer a lot of routes so I am very muck stuck with using Manchester. Particularly in Terminal 1 considerable investment has been made in extra retail space but I never use it due to time and also not being in a shopping mood after the security experience and I imagine retailers are suffering as a result.



Manchester Airport customer review :  1 October 2013 by Kevin Tunnicliffe    (UK)

Rating : 7/10

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Recommended

I have been scathing about Manchester in the past and was loath to use this airport after the last few times but found myself booked on three trips this year. This was the first and I have to say it was an eye opener. My dislike of MAN is based on several trips where staff and facilities have been woefully short of the minimum you would expect. This last trip was a welcome exception. The fast track was operating well and the staff at screening were courteous and efficient (a first for me at MAN) and we were through in a few minutes. On my last return through MAN we were held on a corridor for over an hour with no explanation and then faced with surly immigration staff and long, long waits for luggage to get onto the belt. To my immense relief the organisation was far better on this trip. The queues for immigration were relatively short and by using the automated booths were through in less than ten minutes. They do need more of these booths though and to keep them in working order. Baggage was on the belt within ten minutes of us reaching it and we were off the plane and out of the airport in a little under 30 minutes all told. A much better experience. I can only hope this is norm now and not a lucky hit.



Manchester Airport customer review :  25 September 2013 by C Deas    (UK)

Rating : 1/10

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Facilities

Recommended

Flew out on 7th September. Arrived at 5.15 for 7.35 departure. Took more than an hour to check-in and then joined horrendous queue at security. Had to be pulled out of queue in order to make our flight. Does anyone have time to shop in duty-free? We certainly didn't. Coming back was less stressful. Large queues at passport control but at least kept moving. However, a very long walk from aircraft to baggage reclaim especially for parents who had young children to carry.



Manchester Airport customer review :  18 September 2013 by D Muxworthy    (UK)

Rating : 0/10

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Facilities

Recommended

Flew from T1 on 13 September 2013 to Pisa. Huge queues at check in and security. Returned on 17th September to be met by huge queues again at security. Not surprisingly the duty free shop was well staffed and laid out but I did not have time to shop there!! The airport management need to spend more on security facilities and less on revenue generation. I will avoid Manchester in future.



Manchester Airport customer review :  17 September 2013 by David Gutteridge    (UK)

Rating : 0/10

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Facilities

Recommended

Terminal 1 - arrived 05.15 for 07.30 departure . Carry on bag only. Already checked in on line. Queue for security stretched right through terminal to outside drop off zone. Processing very slow, barely made my flight along with many others. Retail obstacle course really aggravating and of course pointless after all the delay. Having read previous reviews it appears something is basically wrong here.



Manchester Airport customer review :  17 September 2013 by J Tydeman    (UK)

Rating : 2/10

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Recommended

Flying back to Southampton, experienced appalling shambles at security. Gigantic and slow moving queues in the middle of a weekday afternoon. Apparently there are 'improvements' afoot but there is no excuse for this disgraceful third world scene. Shame on the management.



Manchester Airport customer review :  12 September 2013 by Peter Clarke    (UK)

Rating : 0/10

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Recommended

I am a frequent flyer and pass through Manchester at least once every month on business. Unfortunately, I depart/arrive via Terminal 3. Departure has been a nightmare for many months now, and the fast track takes longer than the normal queue. Staff simply do not care (or there is no one on duty) and people move freely between the normal queue and fast track. I departed there on Tuesday 3rd Sep and it was just the same. Arrivals is even worse as quite often you arrive at the same time as other flights and the queues for immigration are horrendous. On Friday 7th June I arrived on a flight and we disembarked at the far NE end of Terminal 3 to be immediately met with a queue that stretched as far as the eye could see (I photographed the queue being careful to capture the '2010 travel awards winner' proudly displayed on the wall) (for those of you that don't know the terminal, the immigration control is in the centre). Unfortunately, there was also a queue from the far SE end of the terminal, and they had precedent over our side so we had to walk from the NE end of the terminal to the SE end and then join the end of that queue. There must have been four flights queuing. There was one immigration officer dedicated to Foreigners and max 3 for UK nationals. It took one hour to pass and I'd been travelling for 24hrs already that day. I came through again in July and August and had a similar, but not quite as bad experience, having to wait only 15 and 20 minutes respectively. The terminal is simply not up to the task of handling the volume it passes through. There are no automated 'chipped passport' scanners. Then once you get through immigration you have an equally frustrating wait at baggage handling. I wrote this review because the issues are long standing and show no sign of improving. I'm looking at either changing carrier or airport as Liverpool is only a few miles further away. So, be warned if you plan to use this terminal. On the plus side, when I go on holiday it is usually via terminal 1 and there I have no problems.



Manchester Airport customer review :  4 September 2013 by Des Farry    (UK)

Rating : 0/10

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Recommended

Terminal 1. Tried to check in for a flight leaving at 7.10am on 31/08/13. The queues went through the terminal and out through the door. Because of delays in security, an airport employee patrolled the Fast Lane calling out flight times to take people out of the queue into the Fast Lane. This is not efficient, as the estimated time to get through security has been seriously underestimated by the employee. When we finally got through security we were refused embarkation at the departure gate as this had closed. There are four basic problems at Terminal 1: 1) Too many early morning flights. 2) Security is understaffed and extremely inefficient. 3) Because of high aircraft charges for checked in bags more hand luggage is having to be checked in. 4) When you finally manage to clear Security you then have to fight your way through the Duty Free area to try and get to the departure gates in time.



Manchester Airport customer review :  30 August 2013 by S Hamilton    (UK)

Rating : 8/10

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Recommended

Terminal two at Manchester airport on 5th Aug 2013. We had a flight to Dalaman and we were checked in very quickly by the check-in staff who were smartly dressed and very polite. Went up to the security area to be held up for all of 5 mins which for Manchester was extremely good. We passed through with no hassle at all and was even told by staff to have a good flight/holiday which again we found very good for Manchester (which is not the norm). We found our gate after going through dutyfree shop. At 9.35am the plane pulled onto the stand (214) and we had to wait for all the passengers/baggage to be taken off before we could board, at 10am we started to board our Onur Air flight to Dalaman, we were all on by 10.15am and we pushed back. We will be flying out of T2 MAN again in the future.



Manchester Airport customer review :  29 August 2013 by M Allan    (UK)

Rating : 0/10

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Recommended

Arrived back in Manchester T2 approx 10pm on 20/8 from Greece. As has been the case on every single arrival at this airport in recent years, the wait to pass through immigration was ridiculous. On this occasion, we waited almost an hour. We were European nationals arriving in a European country from another European country. I was embarrassed to once again witness this at my home airport. The first impression that non UK passengers must receive of Manchester doesn't bear thinking about. Given the amount of passengers arriving on the evening in question, I could not see any grounds to keep people (many with very young children) waiting for this length of time. A shambles.



Manchester Airport customer review :  28 August 2013 by Ed Smith    (UK)

Rating : 5/10

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Recommended

MAN is my local airport and I use it somewhere between 15 and 20 times a year - usually "off season" and for early morning flights, and normally it's a joy to use - the new security arrangements in T1 and T2 particularly are excellent and from bag drop to end of security can take as little as 10 minutes. However, the current security debacle in T3 is abysmal - on a recent short haul flight to Europe, I arrived as I usually do 90 minutes before departure time and after baggage drop off I immediately found myself in an incredibly long security line that snaked around the building as far as the eye could see - asking a security guard how long it would take to clear he shrugged and responded "about an hour". I asked why it was so bad, and he replied that they were down to two scanners due to refurbishment and it was the busiest time of year. You really do have to question why they have chosen to do this refurbishment at the busiest time of year when it would clearly cause maximum disruption. All the way through the awfully long and hot wait, a lady was calling through passengers who were departing in less than 30 minutes (so it pays to be late clearly!) and a sense of barely controlled chaos pervaded the whole thing. When finally getting through the lines, there wasn't time for any refreshments etc, just a brisk walk to the gate and immediate boarding was all that time allowed - am surprised the retailers in T3 are not up in arms at the current state of the place! Such a shame, Manchester Airport is normally a wonderful place to start a trip, but the current state of T3 leaves a sour taste in my mouth. Thank goodness my next flight is out of T2.



Manchester Airport customer review :  22 August 2013 by C Stephenson    (UK)

Rating : 2/10

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Recommended

Terminal 3. I've used this terminal regularly over the last few months and can't wait for a break from it. The queues start at the entrance to security and from there it's all misery until on the flight. To provide an excuse, the management have put up apologetic signs. But they've been there for months now, so the excuse has worn paper thin. There are only three x-ray machines in use, leading to an unpleasant and painful (for people with niggling injuries, like me) lengthy standing session in an area with the atmosphere of a hospital waiting room. This seems unnecessary when there are other machines nearby that are little used, and many staff standing around with nothing to do. Staff are offhand or surly and seem to have no sympathy to their customers' discomfort. The shops are OK but there's rarely time to part with any money. To the officious member of staff I grumbled to...no, I can't arrive earlier than when the first train of the day drops me off! And why do you have to scan your boarding card twice (with inevitable queuing each time): is that meant to be an improvement?



Manchester Airport customer review :  21 August 2013 by Bruce Jones    (UK)

Rating : 0/10

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Recommended

Simply the worst airport I've had the misfortune of visiting. Actually missed my flight for the first time in my life! Got to the airport 2 hours before my flight (6am) with no bags to check, which from experience is plentiful for most normal airports. However, at Manchester I was greeted by the mother of all airport security queues. Having shuffled along for 1.5 hrs, I could see time was getting tight. Thankfully, a member of staff shouted "anyone with a flight in the next 30 min, please come forward", which I gladly did. Whereas most airports suffice with a full body metal detector, Manchester insists on using a ridiculous body scanner. You have to queue to enter the scanner, then after you exit you get scanned again! In all, it took me 25 min to get through the body scanner, leaving me 5 min to run to the boarding gate. Got there 5 min late - the gate had closed. What's the point of fast-tracking people 30 min before their flight, when it takes 25 min to pass through security? And why use body scanners that serve no purpose other than to cause you grief and misery? The whole operation is a shambles.



Manchester Airport customer review :  21 August 2013 by E Fein    (UK)

Rating : 1/10

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Recommended

17/8/2013, MAN-MUN, 6.55am, Lufthansa. Arrived at around 5am. Airport extremely over crowded! Checked-in online with no baggage, so went straight through to security. But unfortunately only got as far as the boarding pass scanner to enter the airside zone. Apparently the barcode on my boarding pass was not the right kind of ink. I had to go all the way back to the check in desk pointlessly just to get an airport boarding pass. Whilst time was ticking, had to join the first queue which started practically from drop off then the second queue which was for security. Now there is really no security at Manchester airport, all the rude insolent staff just tell you where to stand. A loud beep came out of the gate signalling I had to stand in a claustrophobic box for 15 minutes with 7 other people, just so they could pat me down. Had to run straight to the gate, which was 08 and was about a good 15 minute walk from security. When I arrived the sign said 'boarding', so hopped into the queue. But queued for about 25 minuets before I could even board the plane. Don't even get me started with arrivals, that's worse than a zoo! No wonder the airlines say come at least 2 hours before your boarding time!



Manchester Airport customer review :  24 July 2013 by Michael Davies    (UK)

Rating : 8/10

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Recommended

Terminal 1. Lufthansa to Munich at 06.55. 16th July. Already checked in online and as I had hand luggage only, I went straight to security at 05.30. Lots of people about, mostly people going on holiday. The queue kept moving, I didn't have to stop and standstill and overall it went smoothly. Airside - The one thing I hate about this terminal is having to walk through the duty free shops to get to the gate area. Its like walking through a department store and is not conducive to efficient passenger transit from A to B. A new restaurant upstairs that has replaced the self service one. The service was fast as required by departing passengers. Return arrival next day at 22.30. Guess what? Automatic E passport gates not operating (again)! Fortunately, there was no queue for manual passport inspection. Didn't have to wait for baggage so I was out of the airport in quick time. One of the better experiences.



Manchester Airport customer review :  24 July 2013 by L Cadwallader    (UK)

Rating : 5/10

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Recommended

Terminal 1. We used to fly via Manchester quite often but in recent years we have invariably used Liverpool. However, I had found it cost slightly less to fly from Manchester, so we went for the cheaper option. Everything went fairly smoothly both on the outward and inward journey and we encountered no unpleasantness from anyone: in fact, the security lady who attended to us was positively pleasant and helpful. She even suggested that my wife and I share a tray for the items which had to be sent through separately. Would we choose Manchester in future over Liverpool? Only if it was much cheaper. Everything took much longer at Manchester because of the crowds. Security area seemed more claustrophobic and there was hardly any room on the other side of the channels to re- pack one's bags. On our return it took approximately an hour from leaving the plane until we exited the car park. There weren't any major queues at any stage, but long walks, passage through passport control, waiting for the bus to Jet Park 3, roadworks between the airport and the car park all took time, even without hold luggage to collect In contrast, our daughter who had flown later via Liverpool said that on return it took her just 5 minutes from plane to car park. She agreed that everything had been in her favour, but in the past we have managed it in 15 minutes when immigration is not busy. Also why is a boarding pass required even to buy a newspaper at Manchester when there is no such requirement at Liverpool? On balance, therefore, Manchester was better than we expected, but the sheer volume of people passing through would make us choose the possibly more downmarket but "homelier" Liverpool on most occasions.



Manchester Airport customer review :  15 July 2013 by Rob Walker    (UK)

Rating : 1/10

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Recommended

This airport is an unpleasant one from which to depart. Security is nonsensical and un-necessarily neurotic. It seems that the MAG management have as their number 1 priority the inconvenience of the passengers. Why is it that when they go from bad to improved, someone dreams up something new to create queues and take the airport back down to very poor? Their latest gimmick is a new (and very expensive) system to photograph every passenger going into the departure lounge and then repeat the process as they leave! They state: All these security precautions are absolutely necessary to ensure the safety of all passengers so co-operation with security searches will be appreciated by the Airport staff. The passengers are put upon as a result of poor and incompetent management.



Manchester Airport customer review :  10 July 2013 by A Banks    (UK)

Rating : 0/10

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Recommended

Arrived early hours of the morning tired and looking forward to my holiday. To me the airport is where it starts? Sadly this is not the Airport to start your Holiday. This was my first visit to Manchester airport and hopefully my last. The good parts - it was clean! Then you hit security, now we all know it has to be done but this lot were the worst I have come across. Rude, obstinate are just the nice words I can think of. By the time we got through we then had to rush to get in time for our check in time, this gave us no time for a Break or look at duty free. So on the whole avoid if you can.



Manchester Airport customer review :  3 July 2013 by D Taylor    (UK)

Rating : 1/10

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Recommended

Large queues seem to be a given at Manchester airport nowadays, it is no longer my departure point of choice, but unfortunately on occasion I still have to use it. Last week, we experienced a 20 minute delay when we arrived to wait for Wheel Chocks to be positioned, before we could leave the plane, and then 1 hour 30 minutes waiting for the luggage to arrive? Over 2 hours from touching down on the runway to exiting the building. Very poor service, management and staff I am afraid.



Manchester Airport customer review :  25 June 2013 by B Clegg    (UK)

Rating : 0/10

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Recommended

Flew from Manchester airport on 17th June 2013 and were met with massive queues at check in and security, only just made it for our flight after queuing for over 2.5 hours. No time for a coffee or browsing round the shops, very stressful.



Manchester Airport customer review :  14 June 2013 by Stephen Hadfield    (UK)

Rating : 2/10

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Recommended

MAN is my local airport - unfortunately. I've had so many bad experiences there that it is difficult to recount. Flew back from Palma on Saturday afternoon 2 weeks ago and had to wait 2 hours for baggage which then came through on a different carousel than the one posted on the arrivals board. Appalling customer service, total indifference to their paying customers and an all too familiar "take it or leave it" attitude. The explanation for the 2 hour baggage reclaim was "there were a lot of flights all arriving close together". This was late May and therefore out of high season. Dreadful, officious passport control staff. People with non-British passports were processed much quicker than actual British residents. An appallingly sub-standard airport with many lessons to learn that continue to go unheeded.



Manchester Airport customer review :  11 June 2013 by Patrick Tan    (Malaysia)

Rating : 1/10

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Recommended

Flying from Heathrow is already a bad idea. Manchester Airport is not any different. I was flying with Emirates and workers all the way from the check-in counter to security and boarding were all rude and impatient. Sadly, none of them showed any level of professionalism in their speech and were all very arrogant. I have to admit that this is probably one of the most basic airport that I have ever used. The airport is obviously too small to accommodate all passengers. Very big disappointment indeed!



Manchester Airport customer review :  10 June 2013 by K Bowen    (UK)

Rating : 9/10

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Recommended

I see that the staff are impatient, rude and generally unhelpful by an awful lot of posts. It is assumed the posters do not see themselves that way yet I would suggest that it is the case. I shall be flying long haul again in October, but then I plan ahead and generally have little difficulty at any airport. If I have a "problem" my experience has been to just have polite word and amazingly something happens. I have never had a problem at Manchester, except for some mistaken train information which was quickly apologised for and quickly resolved.



Manchester Airport customer review :  6 June 2013 by S Thompson    (UK)

Rating : 5/10

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Recommended

Had no problems at the airport apart from security at departure. My 75 year old husband was given a pat down security search and asked what he was wearing around his waist. On being told it was a hidden money belt the very officious young man demanded that this be removed. To do this my husband had to undo his trousers in front of a crowd of people. I also saw another elderly man having to do the same. Surely a bit of respect would not come amiss. On the other hand the young lady on passport control upon landing couldn't have been more pleasant.



Manchester Airport customer review :  31 May 2013 by A Conway    (UK)

Rating : 0/10

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Recommended

Trying to board a domestic flight today was a nightmare. I must have scanned my boarding pass about 6-8 times. The new photo recognition equipment wasn't working. I joined a queue out of the departure lounge for the boarding gates and as I neared another check point I switched queues only to be told when I got to the front that I had to rejoin the queue (at the back) I'd just left as this queue was only for those that couldn't get through the automated scanning point - how was I to know? Impatient, rude, stressed security staff didn't help the situation. Hopeless.



Manchester Airport customer review :  30 May 2013 by Mark Burns    (UK)

Rating : 0/10

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Recommended

Travelling to Thailand from Manchester T2, after check-in we were told to go straight to the fast track security queue as we had 1 hour before take off. Got to the fast track line and was told to join the main line, even though we had given our take off time. Joined the line which was queuing out of T2 and up the stairs approx 600 people in the queue, got to 20 minutes before take off and there was no way we were going to make it through security in time, a staff member shouting out to come forward if your are due to take off in the next 30 minutes. So we were fast tracked through. It was a very unpleasant experience and we had only got to the security line. The flight was fine, just the security line needs sorting.



Manchester Airport customer review :  30 May 2013 by D Ward    (UK)

Rating : 0/10

Queuing

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Recommended

Terminal 3. The main problem is with airport security. Arrived at airport 90 minutes before departure (even though you can check in luggage up to 40 minutes before departure). Big queues for depositing baggage. The new airport body scanners seem totally unnecessary and simply slow down the procedure. What they had before was perfectly adequate. My hand luggage was "queried" because a swimming mask and snorkel showed up as potentially a "blade and some piping". Can't the scanners tell metal from plastic? The contents of the whole bag had to be searched by hand and put through the scanners again. Meanwhile my jacket, wallet, passport etc. had gone down a different channel and was at risk of being taken while my bag was being "examined". By the time we were through this process the flight was on "last call" and had only 15 minutes before departure. So much for refreshments and shopping before boarding. As others have said, the lack of sufficient staff is the principal reason for this inefficiency. Getting through the security gates in itself took over 30 minutes. It's not a pleasant experience when you're starting your holiday.



Manchester Airport customer review :  21 May 2013 by T Pattison    (UK)

Rating : 0/10

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Recommended

Terminal 1 - Would never use this airport again. - long queues backed up at security gates. I stayed at an on- airport hotel and arrived at the terminal 2.5 hrs before my flight. I had to demand to be fast tracked and then still had to run to the gate and almost missed the flight. Then the plane was delayed because the bags for the people who missed the flight had to be removed! They are simply not geared up to handle the number of people they have to process and need to urgently consider cutting the number of flights leaving the airport from this terminal. The security gates just can not process people quick enough. For Arrivals the design of the terminal is appalling. Off the plane at ground level, immediately have to walk upstairs only to have to come down again a few yards later, then upstairs again before finally back down again to retrieve luggage. There were people on my plane with walking difficulties and there were no escalators or moving walkways available to them.



Manchester Airport customer review :  13 May 2013 by Jane Logo    (Greece)

Rating : 1/10

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Recommended

The lines for the security check were huge, I was lucky they called 2-3 flights that they calculated that if they did not take to the fast lane, would lose the flight. So even with the fast line it was too long and the bag takes 8-10 min it almost had nothing inside, and 2 separate lines go to one to get each and every one again checked, and body search and shoe removal and they wait for everyone to take their shoes which can take a century for some. They could at least make everyone take off their shoes from the beginning and not waste time. I ended up running to go to the gate after you go through all the shops. Very stressful. It is the individual checks that lack personnel.


 

 

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