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Madrid Barajas Airport
3 Star Rating: Fair
175 reviews



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MADRID BARAJAS AIRPORT customer review :  24 April 2014 by N Barnsley    (Spain)

Rating : 8/10

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Recommended

Departed from and arrived back into Terminal 4 during the Easter holidays. Queuing was minimal and we didn't have to wait for bags at reclaim - a welcome improvement on some of my previous experiences here. Staff, in general, are friendly and polite. As I've commented before on this site, it would be good to see some catering outlets that reflect Spain's great culinary heritage instead of the overpriced fast-food that prevails.



MADRID BARAJAS AIRPORT customer review :  24 March 2014 by R Shepherd    (Spain)

Rating : 0/10

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Recommended

Unfriendly, badly organised, long taxi from terminal to and from runways. Food dreadful and overpriced. Security understaffed and illiterate except in Spanish. Police make JFK's immigration personnel look positively friendly. Parking extremely expensive. A total ripoff all round. Not surprised so few routes fly from MAD. BCN far better.



MADRID BARAJAS AIRPORT customer review :  7 March 2014 by M Kohler    (Switzerland)

Rating : 1/10

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Recommended

Signage is incredibly bad, very confusing layout. Hardly any info or info stalls. Staff speak no foreign languages. Avoid if you can!



MADRID BARAJAS AIRPORT customer review :  5 March 2014 by J Segal    (USA)

Rating : 7/10

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Recommended

This airport is massive. Utilized T4S for arrival/departure. Signage is ok at best, but felt like I was in a game of chutes and ladders-so many escalators going down, then up, then down. Felt lucky upon arrival, there were literally 3 people in the entire hall waiting for passport control, no wait. Only carry on, so plane to train into the city was so quick, even considering the long walks and subway ride to main terminal. Departure ok-they need to do something about security. To have to place everything into the bins, then need to carry them whilst keeping your belongings with you to the x-ray machine is crazy! Never seen this split into separate areas. T4S has little in terms of places to eat/shop/spend time, so do that in the main terminal prior to heading over. Will say the design of the building is excellent!



MADRID BARAJAS AIRPORT customer review :  25 February 2014 by Sussana Nilsson    (Sweden)

Rating : 0/10

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Recommended

My only experience of this airport is T4S and I'm so pleased I'm not alone with my poor experience maybe they'll take note and improve with the numerous complaints and all basically the same. Due to very poor gate information I missed my flight as the monitor changed the departure gate. They do not make public announcements for flight departures or last minute gate changes and finding anyone to help is ridiculous in this labyrinth of a building. I was forced to return to ticket sales which means back tracking all the way back and exiting the airport building and returning. From T4S this is no joke. The return trip to purchase a new ticket was around 50 minutes of vigorous walking with gritted teeth. Yes, of course it was my fault for missing my flight, nobody else would take the blame for their useless airport terminal! Maybe I've just become complacent as I've been a frequent flyer for 34 years and have enjoyed far better service. I have never missed a flight before.



MADRID BARAJAS AIRPORT customer review :  13 January 2014 by J Fischer    (USA)

Rating : 5/10

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Recommended

I have been to Madrid-Barajas countless time in my life, and it deeply hurts me to say that this once great airport is going down the tubes at an ever-accelerating rate. Back in the mid-2000s (when Spain was a booming economy), Barajas was obviously growing at a staggering rate, yet it's three well laid-out terminals were very convenient, the staff was friendly, it was clean, security was a breeze, and the airport in general had this unmistakable Spanish charm somehow present throughout it. Then, one fateful day, T4 opened, and for me, this marked the beginning of the downfall of Barajas. Since the opening of the nonetheless good-looking terminal, Madrid's airport has become nothing more than your typical big airport with astonishingly rude staff members (except those at the check-in desks), dirty facilities (T2 is the only terminal that is somehow clean), laughable shopping experience, strict security lines, increasingly confusing signalling. But one thing in particular makes Barajas actually a desperate case: the fact that it is increasingly resembling London-Heathrow in every single way possible. Maybe its because Iberia is now BA's pet, but everything from the shopping experience to the staff members to even the general atmosphere has become a carbon copy of Heathrow. Such a shame. I hope the management of Barajas takes action as soon as possible.



MADRID BARAJAS AIRPORT customer review :  4 January 2014 by Paul Clifford    (UK)

Rating : 10/10

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Recommended

I use Barajas a lot. Your experience of the airport really depends on which terminal you use. Lately I have used Terminal 2 which I think is the best of all of them. Lots of choices of places to eat, good views of planes etc and normally very clean. I can speak Spanish so no language issues. Very easy access to Metro also.



MADRID BARAJAS AIRPORT customer review :  13 December 2013 by N Cummings    (UK)

Rating : 2/10

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Recommended

The only way to navigate your way off a flight is to follow the person ahead of you. Everything converges in Duty Free - boarding and landing - somehow you do what you do at Ikea and follow the white line on the ground! Why on earth go up and then down and then up and down - like a helter skelter! When you go through departure security - you have to take a basket and fill it - take off all jewellery. I was allowed to leave on my wedding ring! You roll your stuff forward as if going through the machine, but you reach a glass window and then have to take stuff off the belt and carry it round and put it back. Architecture is not logistics! When you are at an airport what's important is the ease of flow not the flow of the eaves!



MADRID BARAJAS AIRPORT customer review :  12 December 2013 by C Graham    (UK)

Rating : 0/10

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Recommended

My only experience of this airport is T4S and I'm so pleased I'm not alone with my poor experience maybe they'll take note and improve with the numerous complaints and all basically the same. Due to very poor gate information I missed my flight as the monitor changed the departure gate. They do not make public announcements for flight departures or last minute gate changes and finding anyone to help is ridiculous in this labyrinth of a building. I was forced to return to ticket sales which means back tracking all the way back and exiting the airport building and returning. From T4S this is no joke. The return trip to purchase a new ticket was around 50 minutes of vigorous walking with gritted teeth. Yes, of course it was my fault for missing my flight, nobody else would take the blame for their useless airport terminal! Maybe I've just become complacent as I've been a frequent flyer for 34 years and have enjoyed far better service. In case you are wondering, no, I have never missed a flight before. Traveller beware.



MADRID BARAJAS AIRPORT customer review :  10 November 2013 by C Rocha    (Portugal)

Rating : 3/10

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Recommended

Arrival at T4 terminal (gates H,J,K), with just cabin baggage, was a painless experience and we get out of the airport and in to the subway in minus twenty minutes. We verified that a half the terminal was closed by panels because of some kind of renovation but that was not a issue to us. Unfortunately a few days later we have to depart from this airport and that was another story. Be warned that Barajas security has a foot fetish so better be wearing some warm socks because you will have to work barefoot in addition to all the other security rules and the pleasure of standing in line with trays in your hands. Beware that just because your home printed boarding pass says gates HJK in terminal 4, that don´t means that you, and a lot of other people, after a 10 minutes commute in a APV (automated people mover) will not find ourselves in gate M-terminal 4S where the only people amenities are a small duty-free and some vending machines. Be warned that if you need to retrace your steps to terminal 4 you will have to pass a security checkpoint and repeat all the procedures again.



MADRID BARAJAS AIRPORT customer review :  5 November 2013 by D Leston    (UK)

Rating : 6/10

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Recommended

The building (T4) is impressive, with all the facilities you could possibly need, just avoid the staff. They all seem to find it too much trouble to help passengers with anything (even the ones manning the help desks). A shame really as it ruins the overall experience (as did the hunt for a functioning toilet!).



MADRID BARAJAS AIRPORT customer review :  5 November 2013 by L Stephen    (UK)

Rating : 1/10

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Recommended

The others reviews are spot on but the key highlights include: 1) If you arrive at terminal 4 it takes about 45 mins to get to the baggage reclaim area. This includes trips up and down about 20 escalators for no good reason. It also includes a trip on an underground railway between immigration and baggage claim, this is very disconcerting as the signage is not clear enough to explain that you will still get to your bags. After the train ride you still have to wait another 20 mins for your bags. 2) The signage is comedy - a down arrow actually means carry on rather than go down. This includes signs in front of the lifts - a down arrow means you actually need to go up! The gates are also lettered S, R, J and H. 3) The gate numbers are in the opposite order to what you expect with the lowest number gates often being the furthest away from you. 4) The airport is huge and you need to set off about 4 hours before boarding to allow for getting lost and working out what the signs mean! 5) All staff work at about the same speed as tectonic plate movements. Fast food is not fast food in Spain. 6) Check in was a joke. You can't use your online boarding pass without getting a ticket for your luggage from one of the automated tills, but of course that wont read your passport so you have to go to a totally different set of desks instead! 7) The lady checking boarding passes was having a competition with herself to see how long she could take to check each document. Avoid the airport at all costs if you value your sanity.



MADRID BARAJAS AIRPORT customer review :  23 October 2013 by B Daisy    (UK)

Rating : 0/10

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Recommended

This is my second visit to Barajas in just over 12 months and I have to say my opinion has not improved any. The distance from arriving at the gate to baggage reclaim is verging on ridiculous. It took 45 minutes from arriving on stand to clear immigration and reach baggage reclaim and the bags still didn't arrive for at least 10 minutes after that! Signage is either non existent or completely useless, the general facilities are very poor. On arriving back at the airport, when we eventually found the bus stop in the city centre, we had a wait to check in but there is no where to sit! The place is enormous with miles and miles of nothing, literally. No seats, no shops, no where decent to eat or drink, no staff to help. I get the impression the Spanish love the money that the tourist brings but hate actually having the tourists to deal with! Not a good experience, very disorganised and the staff couldn't care less.



MADRID BARAJAS AIRPORT customer review :  11 October 2013 by W Gordon    (UK)

Rating : 0/10

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Recommended

Arrived via BA to T4 S. What a mess! An aircraft load of pax trying to find their way to Spanish Immigration. Eventually discovered a way out through the Duty Free shop. An absolute disgrace.



MADRID BARAJAS AIRPORT customer review :  10 October 2013 by Lynda Brazier    (UK)

Rating : 4/10

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Recommended

Extra long walk from metro. Signs not good. Staff on passport control rude and talk to each other consistently. You have to empty your stuff and carry it in a box to the camera so as to inconvenience people. Worst of all there is not just a lack of seating.



MADRID BARAJAS AIRPORT customer review :  1 October 2013 by Tayo Odunuga    (UK)

Rating : 4/10

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Recommended

Very few signs and message boards, baggage claims was miles away, a few of us got lost several times and no information points about, I have seen more 3rd world country with better service.



MADRID BARAJAS AIRPORT customer review :  26 September 2013 by Babs Brown    (USA)

Rating : 0/10

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Recommended

By far the worst airport I have been to. Do not try to make a connection. Terminal RSU? Is that one terminal? Three? Three wings of one? I flew in from Geneva yesterday - and they actually told us on the plane to allow 35 minutes to make your connecting flight. 35 minutes? Ridiculous in any event, but you might need an hour or more. Iberia reps were short and unhelpful. They can't rebuild the ugly thing, but they could redo the names of the terminals and use more logical signs. Just about ruined my day coming and going. I get off a 7 red-eye hour flight from Boston, with a 2.5 hr wait for the next one. Looked forward to a nice cup of coffee and some breakfast. What do they have? Vending machines! About $2 for around 4 ounces of coffee. I'm supposed to trust an egg salad sandwich from a machine? I couldn't even find a restaurant - but I did find plenty of duty-free shops.



MADRID BARAJAS AIRPORT customer review :  25 September 2013 by P Simons    (UK)

Rating : 1/10

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Recommended

T4 is absolutely terrible at the moment! Very limited food and NO shops. Passengers are not being made aware of this and info desk has no idea when work will be completed. Also I fly many times to various destinations, but I have never been lost so many times in an airport and I wasn't the only one. Signage is dreadful - be warned! As for the ladies' toilets - disgusting! I would say at 4pm on Sunday afternoon they hadn't been cleaned all day. For a modern airport this is totally unacceptable.



MADRID BARAJAS AIRPORT customer review :  4 July 2013 by J Vastenhout    (Rotterdam)

Rating : 2/10

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Recommended

We arrived and had to wait about one hour to get our suitcases! On departure day there was no capacity for the check in counters, we had to wait one hour to be checked in and the safety check was also terrible! One of the worst airports I have been to.



MADRID BARAJAS AIRPORT customer review :  1 July 2013 by H Parks    (USA)

Rating : 2/10

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Recommended

One of the worst airports! Was on a business trip from JFK to BCN and had to transfer in Madrid. The customs lines were ridiculous for both foreigners and their own citizens, transfer gates were very disorganized besides the fact that Spanish people were pushing and shoving all the time! It takes at least 45 minutes to get to their domestic line gate from an international arrival gate so keep that in mind if you'll be connecting in Madrid.



MADRID BARAJAS AIRPORT customer review :  14 June 2013 by G Burns    (USA)

Rating : 10/10

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Recommended

Flew from Terminal 1 (on United to EWR). I was surprised to see the negative reviews; my own experience was very positive overall. First, car rental drop off is very convenient, right at the terminal, no shuttle bus needed. (But be aware if you have a morning flight that I experienced pretty awful weekday Madrid rush hour traffic.) It's true that Section A gates are a fairly long walk, but free luggage carts are provided after security and, unlike so many US airports, there was plenty of (attractive) seating at the gates. Security was fast; everyone was friendly. Like Spanish accommodations in general, the airport (again, at least T1) was shiny and immaculately clean.



MADRID BARAJAS AIRPORT customer review :  10 June 2013 by F Murphy    (UK)

Rating : 3/10

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Recommended

Sadly, my impressions of Barajas T4 are dominated by the lack of refreshment facilities at the terminal, although the building was pleasing, and there was nothing about any other facility or procedure there that was troublesome. I transited through Barajas T4 at the end of May, and although I was far from happy with the sandwich at the snack bar I visited, I blamed myself for not taking the trouble to find out what other food outlets were available. However when I made my return trip in early June I found that the only food outlet which was open in T4 at roughly 3pm on a Saturday afternoon was McDonalds, and whilst I am a fairly frequent McDonalds customer I didn't fancy joining the long queues there, so I ended up buying sandwiches from a dispensing machine. I have never eaten more disgusting excuses for sandwiches. One of them had a "consume by" date of 17th June - I purchased it on 8th June. The other one had probably been prepared "fresh" 10 days previously. Oh well, I will never make that mistake again.



MADRID BARAJAS AIRPORT customer review :  27 May 2013 by T Tennant    (Australia)

Rating : 2/10

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Recommended

Travelled through Madrid Barajas in May 2013 in transit from Buenos Aires to Marseilles. Took me 1 hr 35min to get to the correct gate. Went through customs 3 times! This is the worst airport I have experienced anywhere in the world in terms of clear signage and efficiency of layout. Went through customs on arrival and then to gate K, which was on the boarding pass and this took 30 minutes. Entered the One World lounge. Was told by reception that the flight had been changed to gate M so I would be wiser to go to that lounge. Through customs again and try to follow the signs. Many folk around me scratching their heads like me trying to figure where to go and how to get there. After seeking info assistance and receiving acknowledgement and apologies for the crazy layout and unclear signage, I eventually made it to M. Truly a stupid layout.



MADRID BARAJAS AIRPORT customer review :  15 April 2013 by E Norfrey    (USA)

Rating : 6/10

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Recommended

I recently traveled from the USA to Madrid. I had not flown internationally in many years, so I am not a very experienced traveler anymore. On my return trip, I checked in online and arrived at the airport 2.5 hours before my flight, checked my suitcase and waited at the security gate labelled A and B, which was not open yet. As the departure time grew closer, I was concerned, but continued to wait. Finally, about 45 minutes before my departure time, I overheard someone saying that there was another security area at the other end of the terminal. I hurried over there, but it took a while to get through. By the time I got to my gate, I missed my flight! I explained to the Delta clerks what had happened, and they said that the security area where I was waiting is only open on certain days. There was no sign or explanation anywhere, no announcements. It was very frustrating. Fortunately, Delta re-routed me very efficiently and I made it to my destination.



MADRID BARAJAS AIRPORT customer review :  5 April 2013 by Simon Smith    (UK)

Rating : 5/10

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Recommended

I use T4/T4S reasonably regularly. Overall the facilities are good and the airport is clean. There also generally isn't much of a queue for or immigration on arrival. Immigration on departure can be slower but additional staff seem to appear when a queue builds up. There are 2 main issues though. Baggage reclaim at T4 is always very slow - last time the bags took 45 minutes to arrive even though we landed off peak when there were hardly any other flights. I don't know how they manage to make it so slow. Also, don't plan on shopping for anything practical a traveller might want - there are lots of shops selling expensive, branded clothes and luxury products, but it's difficult to find somewhere to buy a newspaper and there's nothing useful air-side like a chemist (it would be good to have a branch of Boots or something similar).



MADRID BARAJAS AIRPORT customer review :  21 March 2013 by L Robinson    (UK)

Rating : 4/10

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Recommended

Shocking for a major international airport. I am sitting in the "M" gates of Terminal 4S at 7:30AM and there is not a single food option other than vending machines or candy from the duty free. Eat breakfast before you come here. I have been in airports in Nigeria that offered more facilities. I suppose it lowers your expectations sufficiently for the Iberia experience that follows.



MADRID BARAJAS AIRPORT customer review :  8 January 2013 by Celia Boyce    (USA)

Rating : 0/10

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Recommended

T4/T4S was not designed for the traveller only for aesthetics. Huge distances between doors and gates. Beware elderly and those not able to walk miles comfortably. Lounge areas few and far between. Signage very poor and the staff unhelpful. I stood in the wrong line for Iberia (they have a dozen indistinguishable check in desks or more) for 40 minutes. Couldn't find anyone to tell me which line to go to. Few seats in that area so sat on the floor. Worst airport experience and I have been traveling for 38 years.



MADRID BARAJAS AIRPORT customer review :  3 January 2013 by Stephan Grütering    (Germany)

Rating : 1/10

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Recommended

This airport makes JFK and FRA seem tiny in comparison and I have been only to the 2 Iberia Terminals. I had to wait there for 11 hours, there was nothing to do, the seating facilities were very uncomfortable and the food inedible. The only good thing about that airport was that they had a lounge, which you could buy a day-pass for €25 including food and beverages.



MADRID BARAJAS AIRPORT customer review :  31 August 2012 by N Barnsley    (Spain)

Rating : 7/10

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Recommended

In general Madrid offers a good airport experience but on many occasions the queues at passport control and the waiting time at baggage reclaim are unacceptably long, especially at T4. Also, the catering outlets keep odd opening times for a major international hub airport: wasn't able to get breakfast anywhere in the T4 satellite at 6.00am earlier this month because everything was closed.



MADRID BARAJAS AIRPORT customer review :  14 July 2012 by W Gilbert    (USA)

Rating : 4/10

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Recommended

I had an unpleasant experience for the most part at Barajas. Signage is poor. It took me a good 45 minutes to get to my BA departure gate after arriving on Iberia (fortunately my connecting flight was delayed). I had to take two trains and go up several escalators before finding my gate only to learn the gate had been changed after I became concerned that there were no other passengers or ground staff at my gate 1/2 hour before the scheduled departure time. Nobody told me the gate had been changed and there were no messages showing the gate change. I had to ask a staff member at another gate. There was very little in the way of food available nearby and what was available was very expensive. Pay-as-you-go Wifi was very confusing if you were not fluent in Spanish and the information desk was largely unhelpful and unfriendly. To top it all off, my check-in luggage was left outside in the rain and was sopping wet upon my arrival at Heathrow. This is by far the worst airport I've experienced in Europe. Of all the airports I've flown through, Nairobi-Kenyatta is the only one that ranks below Barajas, in my opinion, and only because it's much older.



MADRID BARAJAS AIRPORT customer review :  29 June 2012 by J Ludewig    (Germany)

Rating : 9/10

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Recommended

I flew in and out from both Terminal 2 and 4. T2 is rather convenient with short distances and easy access. It seems a bit worn out, but clean and organized. No lines, good access to T3 if you use Priority Pass Lounges. T4 is a new modern piece of art, but not as comfortable as it is rather large. Depending on the gate, you could use 20 minutes after security to reach the gate, so plan enough time. Overall it is spacious and clean, you just need to be good in walking. Also transferring from either T1, 2 or 3 to T4 takes some time. So does taxiing on the airport. From landing to the gate it took almost 15 minutes.



MADRID BARAJAS AIRPORT customer review :  8 May 2012 by P Meikle    (UK)

Rating : 1/10

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Recommended

Terminal 1 Easyjet flight to Bristol 3rd May was most unpleasant. There is no organised queue system so that the passengers who arrive first, board first. Late arriving passengers just barge to the front of the queue. Ground staff do not enforce the 1 piece of cabin baggage per passenger, passengers who have arrived first and been pushed to the back of the line had their cabin baggage taken off them and put in the hold.



MADRID BARAJAS AIRPORT customer review :  1 May 2012 by Alasdair Brooks    (UK)

Rating : 9/10

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Recommended

I transited through Madrid (using terminals 4 and 4S) twice this last month on Iberia flights to and from London/Buenos Aires. Since I was a transit passenger, I can't comment on the landside experience, but I found airside to be modern, efficient, comfortable, and easy to use. There are plentiful food and shopping options and clean toilet facilities. Outbound to Buenos Aires, those of us travelling to the Western Hemisphere left through the back of the plane, and were driven to 4S in a bus so there was no need to go through security again. With just over 1.5 hrs between flights, everything was quick and efficient. I had to go through security on the way back to London - no queues at either immigration or security at that time in the morning!



MADRID BARAJAS AIRPORT customer review :  13 March 2012 by M Brown    (UK)

Rating : 5/10

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Recommended

Processed quickly and got bags quickly on arriving at the airport. However, an entirely different story when trying to depart, arrived at airport well in advance of 2hrs before flight. Took 50 minutes to check-in, a further 25 minutes to clear security, and 15-20 minutes to clear departures 'police control' immigration. The understaffed check-in facilities and departures queues are the one major let down of this airport.



MADRID BARAJAS AIRPORT customer review :  7 December 2011 by Paul Van Alsten    (France)

Rating : 7/10

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Recommended

Arrived and departed from terminal T4. Modern and convenient airport with excellent train connections to downtown Madrid - either with Metro line 8 or with the less crowded Renfe regional trains. Both are quite clean and safe. Upon departure check-in was hassle-free - using self-service machines. Short queue at security, but barely polite staff with poor command of English. Limited seating areas at the boarding gates. Lavatories reasonably clean. Major downside are the endless walkways and escalators - both upon arrival and departure.



MADRID BARAJAS AIRPORT customer review :  3 November 2011 by Carol Lombard    (UK)

Rating : 1/10

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Recommended

Airport staff unfriendly and unhelpful. Iberia's London-Madrid flight was delayed, there was no assistance at all in transferring us to the correct gates which resulted in missing my Johannesburg flight. The signs in the airport are very confusing and just about useless. Once I reached the gate, the staff there shouted at me. It took me nearly 5 hours to obtain a voucher to check into a hotel, retrieve my baggage and get out of the airport. Inbound we were delayed again and I had to spend another 4 hours in Madrid Airport, once again with extremely unhelpful and really rude people. I will never fly with Iberia again.



MADRID BARAJAS AIRPORT customer review :  3 October 2011 by N Barnsley   (Spain)

Customer Rating :  4/5

4 Star Rating   

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Flew into and out of both T1 and T4 in recent weeks. Barajas seems to be getting better and better - at least in these two terminals. Good that the route through arrivals in T4 has been simplified.


MADRID BARAJAS AIRPORT customer review :  30 August 2011 by Margaret Craner   (UK)

Customer Rating :  1/5

1 Star Rating   

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Getting from terminal to terminal to catch our coach was a nightmare. The signage was poor and very confusing. The escalators were steep and quite frightening. While waiting outside in the heat for our coach, there was nowhere to sit. The return journey was worse with the transit buses crowded and the airport heaving. Information for our booked wheelchair was confusing and the chairs themselves uncomfortable and impossible to push. The public toilets on both sides of security were filthy.


MADRID BARAJAS AIRPORT customer review :  28 July 2011 by Dave Vern   (UK)

Customer Rating :  1/5

1 Star Rating   

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Poor limited seating if you have to wait for a flight, seats limited and awful with a very poor choice of food. Screens are from the 70's and toilets are very dirty. Cant believe Madrid are so far behind.


MADRID BARAJAS AIRPORT customer review :  25 July 2011 by F Murray   (USA)

Customer Rating :  3/5

3 Star Rating   

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Connecting at Barajas from Terminal 4 to 4S to depart Spain becomes overly stressful with the huge unpredictable delays at immigration Passport control. Chaotic "lines" swarm at each operating booth and line-jumpers push ahead. Timid and weak travelers miss their flights. An express line for 30min connections has no enforcement and took about 45 mins for us to clear. Iberia does not assist customers connecting to U.S. flights - even those in Premier Business Class. Iberia Business Class is otherwise fine but what's the point if you miss your connection as we almost did? We got to Boarding gate 74 (the furthest away) a few mins past departure time but the flight was being held, for us because our baggage would have to be unloaded.


MADRID BARAJAS AIRPORT customer review :  21 July 2011 by R Hdez   (Switzerland)

Customer Rating :  1/5

1 Star Rating   

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Madrid Barajas T4 and T4S are one of the most unfriendly terminals in the world. The staff are rude, queues are never ending and there is a lack of accurate information provided. No express connection facilities (although they existed once upon a time, but not anymore). Heating in the airport is always very high and when arriving from another European country in winter, it can feel extremely hot and humid.


MADRID BARAJAS AIRPORT customer review :  27 June 2011 by A Futeran   (Australia)

Customer Rating :  5/5

5 Star Rating   

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What a superb modern example of a busy airport this is. Arrived and departed at the newer terminal 4. Don't worry that after you arrive you seem to walk for ever, and go out of various gates until you might think you have missed your luggage. Keep going until you board the fast train that travels under the airport to where you collect your bags and then if you need to, take the incredibly cheap and fast bus into the city. Be careful when departing that you know exactly where you are departing from as the distance from 1-2-3 and the satellite 4 is quiet a long bus ride away. Really good duty free shops once through customs when flying out. One of the most impressive airports I have ever used.


MADRID BARAJAS AIRPORT customer review :  5 June 2011 by L Frederic   (Germany)

Customer Rating :  2/5

2 Star Rating   

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Travelled through the old Terminal (1-3) area with Spanair and Lufthansa. This airport is a joke for such a city. I know that T4 is much better, but this part of the terminal is outdated, dark, crowded and cramped. Restrooms are dirty. Check-in area is small and dark. Furthermore taxiing at this airport may take ages since runways are sometimes very far away. On the plus side: convenient public transportation to the city and acceptable range of outlets.


MADRID BARAJAS AIRPORT customer review :  31 May 2011 by Johnny Tung   (UK)

Customer Rating :  1/5

1 Star Rating   

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Used this airport (Terminal 1) for a short city break. On arrival, we were not attached to a bridge so was shuttled to the immigration area must be a huge terminal. The passport checking process didn't take too long, although some of the staff seemed to care more about talking to their colleagues rather than doing their own job. After leaving the passport check, it was a long walk to metro station. Departure wasn't good as arrival. The check in area wasn't in a hall, rather in a corridor. Security check was chaotic (a lot of Spanish travellers didn't like the idea of queuing). The terminal was very old. Very limited information was given and it was crowded (in gate CDE area). If you are flying out of EU you will be going from gate B which is more calming, but again the options of eating and drinking are limited. I flew easyjet and the ground handling was poor - all flights delayed for hours and not much information was given, and boarding process was extremely slow. In short this is an airport that needs some organisational and management skills to improve passenger's experience.


MADRID BARAJAS AIRPORT customer review :  9 May 2011 by Pedro Tavares   (Portugal)

Customer Rating :  1/5

1 Star Rating   

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I just used Terminal 4. Most reviews are absolutely correct when they say the airport is messy, security checks are unbelievable (you need to carry plastic trays with your things and if you have a computer you need to carry two!). It is extremely expensive, specially food. Just avoid it.


MADRID BARAJAS AIRPORT customer review :  25 January 2011 by E Porter   (UK)

Customer Rating :  1/5

1 Star Rating   

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Fashion over function! I primarily use Terminal 4 which is almost always empty given that it's so large. It's like someone built the airport expecting the Olympics to come but they never did. The staff are completely useless, again, typical Spanish. I especially like the need to ride on about 25 escalators or take multiple elevators up and down to get anywhere. The security check also has been very poorly designed. Putting everything into the plastic trays to then be forced to carry or hold them as the tables don't extend to the actual screening point. It's also the only airport I still travel to which requires me to open my laptop (although Dublin requires me to open my umbrella, so I guess that's worse). Avoid this airport if possible, or better yet, avoid Spain and head to Portugal!!


MADRID BARAJAS AIRPORT customer review :  22 January 2011 by R Skopac   (Croatia)

Customer Rating :  2/5

2 Star Rating   

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Terminal 2 on arrival from MUC we waited quite a long time for baggage and finally it appeared on a ZRH conveyor belt - we could have waited for ages if somebody hadn't noticed our bags mixed up with ZRH bags. Toilets rather worn out and filthy. T2 generally looks rather worn out. On departure waited 45 min at LH check-in desk just to give away our bags, although we've been already checked-in at home. Not enough seats in front of gates. Some of security stuff doesn't speak English at all. Gate numbers not appearing on a display monitor - if you're lucky some of the apt staff will tell you to which gate to go.


MADRID BARAJAS AIRPORT customer review :  21 January 2011 by M Chang   (Australia)

Customer Rating :  1/5

1 Star Rating   

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I will never go through that airport again in my life! The staff were rude, lazy and unhelpful. When I landed in MAD, I had my duty free alcohol confiscated by a security staff, even though that alcohol was in a sealed bag brought from another international airport. This security person spoke to me in English when I first walked through and then suddenly pretended not to understand any English when I tried to explain that the bottles of alcohol were in a proper sealed bag bought from another airport. She simply stood there smiling smugly, and of course, I had told her I had 20 minutes to make the next flight so there was not much I could do about that. Also, I had my backpack strapped onto my wheelie bag and when I tried to unstrap it so that I could lift both items onto the conveyor belt at security, a security staff came over and started shouting at me. She was not interested in my explanations. For a major airport, I was quite disgusted. I had a more pleasant time going through Marrakech Airport despite its fewer facilities - at least the staff there had manners.


MADRID BARAJAS AIRPORT customer review :  9 January 2011 by Bertrand Lacour   (UK)

Customer Rating :  1/5

1 Star Rating   

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Avoid Transit via MAD! What a mess, I could not believe it. The airport is new, but if you are unlucky and have to swap terminal, it is a real mess. You even have to go through customs twice again, and passport control.


MADRID BARAJAS AIRPORT customer review :  9 January 2011 by Miles Canne   (Spain)

Customer Rating :  3/5

3 Star Rating   

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Flew out of and into T2 during the holiday period. Early morning departure and none of the catering outlets were open and very limited seating in the waiting areas around the gates; there's no departure lounge as such. But queues at security were minimal, and on return, bags were on the belt fairly quickly. Money changing facilities in the arrivals hall were closed at 8.30pm and none of the very few ATMs in the terminal were working. Fortunately, the ticket machines for the metro take cards; but most Madrid taxis don't.


MADRID BARAJAS AIRPORT customer review :  28 December 2010 by C Porter   (USA)

Customer Rating :  3/5

3 Star Rating   

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Its easy to transit between the terminals, but terminal 4 and its satellite are functionally lackluster in my opinion. The lines and walks are long everywhere you go. Transiting from the primary terminal to the satellite is a pain. After several elevator rides and several ramps, you traverse a crowded security checkpoint with the most impersonal agents I have experienced. Its then another train ride and one long walk through a long, straight terminal to your gate, unless you are lucky and have one of the near gates. Signage is inadequate in the satellite terminal as are seats. If its a busy time of the day, many will be forced to sit on the floor or along a wall. They are also poor when it comes to announcements. I once had 2 completely unannounced gate changes in the matter of 30 minutes. The other terminals are dated looking, but more functional. Its not all bad, as its a decent looking airport and a good selection of restaurants and other services when you are waiting for a flight. To sum it up, its a small airport design stretched out for one of the worlds largest and it simply does not work.


MADRID BARAJAS AIRPORT customer review :  22 November 2010 by Z Vanek   (Czech Republic)

Customer Rating :  1/5

1 Star Rating   

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Used Terminal 1. This arport has lack of good management, particularly for security checks. Passengers have to put their hand baggage and metal things in plastic trays and carry them to the security check. The security staff do not speak English and are rude to passengers. Without any reason, passangers frisked by the security staff in front of all other passengers. The terminal looks shabby and old-fashioned. Almost no seats at gates so passengers have to stand the whole time. No announcements, frequent changes of gates so need to watch carefully screens. Overpriced food and drinks in restaurants within the terminal, no free Wi-Fi available.





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