Lyon Airport Passenger Reviews and Lyon Airport Traveller Reports
Lyon Saint-Exupery Airport customer review : 16 September 2013 by H Griffin (UK)|
Rating : 0/10
Lyon airport (terminal 3) is the worst airport I have experienced in my life. Lyon airport (T3) has endless
queues, very few facilities, inadequate toilets (none at all in some areas!), insufficient seating (again, none at
all in some areas), inadequate food and drink outlets, I could go on. Lyon also gains the prize for the highest
number of times I was asked to show my documents to an official. Lyon is the third largest city in France and the
citizens should be ashamed of terminal 3 and the manner in which passengers are treated.
Lyon Saint-Exupery Airport customer review : 11 October 2012 by C Dean (UK)|
Rating : 8/10
Lyon terminal 3 is an easyjet-specific terminal but it is more than adequate for the budget-conscious air traveller
that it is designed for. Its staff are courteous and efficient.
Lyon Saint-Exupery Airport customer review : 11 June 2012 by William Alexander (UK)|
Rating : 2/10
Flew back Lyon to Stansted Sat 9 June. Waited in a queue to check in baggage for 1 hour that hardly moved.
Eventually with the flight nearly due they started checking in Stansted passengers. Complete shambles.
Once through that the immigration queue were dreadful too. Much could have been achieved with better staff
training and organisation.
Lyon Saint-Exupery Airport customer review : 22 May 2012 by Hans Jansen (USA)|
Rating : 9/10
The very first time I travelled through this airport, and was surprised. I arrived and departed from terminal 2,
this regional airport being much better than some reviews said it was (even though I do believe that Terminal
3 can be terrible). Nice overall, staff helpful, clean, a few facilities (for a regional airport).
Lyon Saint-Exupery Airport customer review : 17 April 2012 by E Bonfils (France)|
Rating : 8/10
Airport was overall a good experience. Nice looking terminals 1 and 2 (not 3 though), Staff welcoming and
spoke English. Spotless, clean toilets and terminals (again only apply to terminal 1 and 2). Good heating and
shops available. Terminal 3 is terrible, not very clean, and badly treated. T3 extension is not that bad, looks
a little better. Transportation to the city centre is terrible, for the second biggest French city, I was expecting
something like the RER in Paris. Good overall.
Lyon St Exupery Airport customer review : 19 September 2011 by E Ramage (UK)
Customer Rating : 2/5
I agree with previous reviews describing this as a "Tent". My wife and I have just flown back to Edinburgh with
Easyjet from Lyon, Terminal 3. The only other way to describe this 'Terminal' is a cattle shed. It was smelly -
mostly body odour, dirty, hot, the toilets were filthy and at the very least lacked sufficient seating. Furthermore,
after going through passport control at gate 10, we were herded like cattle into a holding area to stand for over
20 minutes. It was a completely unpleasant experience I shall never repeat. This type of service may be acceptable
in a developing country, not in western Europe. Easyjet should be ashamed to treat it's passengers in this way. I
have flown with Easyjet to a number of different locations and never had occasion to complain about any aspect
of the travel experience until now.
Lyon St Exupery Airport customer review : 26 October 2010 by Stefan Rask (Denmark)
Customer Rating : 2/5
Small regional airport. Terminal 1 and 2 looks okay and this is where, more or less, all shops
and restaurants are located. Had decent lunch for 20 euro (main course and coffee). Terminal 3
is a bit of a walk from all this and it looks to be a temporary "tent". There is one or two
shops and a snack place. Very limited seating and you'll need to walk on the tarmac to the
easyjet airplane. On a rainy windy day this might not be much fun. Worse the french passport
control was a joke with one person checking each and every passport. That takes a while for
150 passengers - the same story on the return flight! Also be aware that there is a problem
with parking at this airport during holiday seasons. It is very expensive and they tend to run
out of empty spaces.
Lyon St Exupery Airport customer review : 26 September 2010 by P Teeuwen (Netherlands)
Customer Rating : 4/5
Lyon airport is far from the city, so the Rhonexpress takes a while. Also in the airport the
Rhonexpress and TGV stations are not very close. Once you are inside everything is good
(admittedly on a quiet Monday evening).
Lyon Saint-Exupery Airport customer review : 2 February 2010 by Paul Van Alsten
Customer Rating : 4/5
LYS is a very modern and efficient airport. As an Air France transit hub, intra-Schengen
flight connections are much faster than a few months ago as the security check for transit
passengers has now been suppressed. Arrival is easy but it is quite a long walk from the
turboprop terminal to the baggage claim area: disembarking from an ATR42 it took me nearly 15
minutes to reach the exit! All corridors and toilets facilities are spotlessly clean. Lyon
airport has a very developed bus network to the city centre but also to farther regional
destinations - in winter bus shuttles connect the airport to various ski resorts.There is also
an impressive cathedral-like (!) highspeed train station - surprisingly only a few TGV trains
stop there, so you have to plan your train schedules carefully. It is much wiser to spend your
waiting time in the airport main building as the train station has no facilities at all - not
even a kiosk or a heated waiting room!
Lyon Saint Exupery Airport review by J Béchaux
25 June 2008 Customer Rating :
I usually fly from LYS as it is my hometown airport. It is a small but nice one, with 3 terminal
buildings. The 2nd one dedicated to Air France, the 1st one for international and european flights,
and the recent 3rd one for low cost carrier (easyJet only at this time). It is clean, well indicated
inside, with convenient facilities (bars, shops, duty free) At least you don't spend 1 hour to go
through security checks and ground staff is nice. They recently refurbished car parks, terminal
buildings and a direct railway to the city center is being built (end 2009). The only drawback is
terminal 3, because you have to walk for at least 20 minutes from car parks and it offers nearly no
shops and bars and not enough seats! But I assume they will modify it a bit. As a frequent airport
user, I can tell you that this is one of the best in europe, conserving human scale even though
traffic is growing. LYS is now hub of Easyjet with many european destinations and a direct route to
New-York will be opened this July (with 5 flights a week!). Do not hesitate to use it as a gateway
for France (French speeding train TGV has a stop in the airport offering various south destinations
as well as paris).
Lyon Saint Exupery Airport review by L Wiesenfeld
27 March 2008 Customer Rating :
I fly from LYS many times a year, usually on flights towards large HUBS and intercontinental
flights. This rather small airport is very convenient for arrival and departures, never long
gangways, finding your ways is obvious. Ground transportation is remarkable (lots of busses going
everywhere in the region from 5am to 11pm). A a local, mid-size airport, it is highly to be
Lyon Saint Exupery Airport review by K Greeley
9 October 2007 Customer Rating :
I fly weekly through LYS on Air France. All AF arrivals to this hub seem to be timed to get in at the
same time and depart 30-45 minutes later - great in theory. However, the ridiculous security
procedures would drive you crazy. All inbound transit passengers must queue again in order go though
security/Xray once more before going back down to the gate again. As everybody is on a short connect,
everyone seems to be irritated and close to panic in case they will miss their flights. The only ones
not in stress are the security guards. So, my question that nobody at MRS can ever answer is; if I
have cleared security at a French airport (MRS), why do to I have to clear security again 10 mins
after landing ? Either they don´t trust the other French airports (in my case Marseille or CDG) or
this is just a way of creating another few unnecessary civil service jobs. Otherwise airport is clean
and modern and staff at the gates are usually friendly.
Lyon Saint Exupery Airport review by Matt Battersby
30 March 2007 Customer Rating : n/a
Fly into here 2 or 3 times a year for family visits. One recent
improvement is an airside bar near the small duty free shop. This sells
sandwiches, soft drinks etc and is probably a better alternative to the
dirty landside coffee bar. On latest visit queues were small, check in
and security well organised and it was very hassle free, but at busier
times it quickly grinds to a halt both in and outbound.
Lyon Saint Exupery Airport review by Michael Jones
2 October 2006
An interesting "feature" I encountered is that while the airport has
check-in kiosks, there are no bag-drop facilities! I had to wait until
the counters opened for normal check-in to give them my bags. What's the
point of having kiosks available if you can't use them? And why do they
only open check-in 1.5 hours before the flight?
Lyon Saint Exupery Airport review by Jörg Ludewig
2 January 2006
Was surprised that the new terminal for inland flights has been
finished now. Compared to previous procedures - bus from and to the
plane - the new airport is very convenient and allows short layover
times. No more busses. Just walk from the plane into the terminal (still
not nice when it rains but ok) and vice versa. Still do not understand
why you have to pass security again when you just transit from one plane
to the other, but even that worked fairly fast. Good airport after all.
Lyon Saint Exupery Airport review by Alain Takahashi
22 August 2005
Lyon airport has an interesting feature: taxis drop off passengers on the arrival
floor, and pick up passengers one floor higher in front of the departure hall. And if
you have luggage, there are (best case if none are broken) two microscopic elevators.
When I asked the information counter why this was so, the answer was "for security
Lyon Saint Exupery Airport review by Tom Neyrinck
13 May 2005
Lyon St Exupery is great when flying Air France (T2) but a very different story when on another
airline and passing through T1 (Lufthansa, SN Brussels). The Air France terminal is modern, clean
and airy, with many shops and restaurants past security check.
However, when disembarking at the other terminal one feels like arriving in a Third World country.
Bad signing, where-is-the-exit-search, no taxis until you get the feeling that there might another
floor with more activity,... When departing from Lyon T1, be aware that there is not a single shop
after security: a cramped area where one can only sit down and wait. had to beg security to be let
through to the main hall again in order to buy a newspaper and a snack.
Lyon Saint Exupery Airport review by Andy Petty
7 February 2005
Possibly the most disorganised airport in the world? Have just returned from a snowboarding holiday
in the Alps flying in and out of Lyon.
On arrival at the start of the week, we found that luggage from four different planes was all pushed
out on the same belt, which then subsequently broke and caused a two hour delay for all those on our
transfer whilst we waited for a few people's bags to come through!
On departure at the end of the week, although arriving more than two hours before the flight, we
queued for an hour and a half to check in (with no discernable attempt at keeping order -
passengers for half-a-dozen planes all stuffed in to one big cattle shed!), then queued for another
twenty minutes to go through security & passport control and finally got bustled on to the plane
with no time to take advantage of the airside conveniences - not that a duty free the size of
your local corner shop and a snack machine really count as conveniences!!!
I'd like to think that this was a one off, but having encountered much the same service last year
too, I fear not! Will definitely be flying to Geneva next year!
Lyon Saint Exupery Airport review by Ramón Fretz
7 September 2004
Lyon airport is very disorganized and I have not yet found out why arriving passengers cross in the
corridors with other passengers boarding aircraft via the aircraft bridges, causing congestion and
sometimes also chaos. Signage is poor and finding your check-in desk upon departure is quite an
adventure. The TGV station may be a landmark to see but the rest of the airport can be avoided by
transferring somewhere else (but please, not in CDG).
Lyon Saint Exupery Airport review by Nick Way
25 June 2004
Flew into Lyon for a skiing holiday a couple of months back. Discovered they'd moved the rental car
off site, meaning we needed to get a bus there. Trouble is the one bus only arrived every fifteen
minutes or so, which was absolutely hopeless in the skiing season with so many passengers, all with
a lot of bulky luggage. Same problem on the return - we reached the rental car depot an hour and a
half before the flight, but nearly missed it because of the time spent waiting for the bus to take
us to the terminal. So if you have to return a car at Lyon, allow LOTS of time.
Lyon Saint Exupery Airport review by F Marangia
22 June 2004
I recently visited St Exupery Airport for a transfer to Barcelona. All shops were already closed and
the b-lounges were situated on landside. It was very warm and there was almost no air conditioning
in some parts of the terminal. I don't know why such an important airport is that bad.
Lyon Saint Exupery Airport review by J Benedicto
3 May 2004
Very small airport: BA Executive Club members have to use the Mont Blanc lounge, which has a very
limited selection of drinks and snacks and gets crowded very easily. It's almost depressing to stay
in that dark room (often left unattended in the late afternoon), but the departures area is even
more lacking in amenities. I would have advised arriving at the airport close to your departure
time, but I've seen what happens when the security line backs up because of extremely slow
processing. I say don't risk it.
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