Luton Airport Passenger Reviews and Luton Airport Traveller Reports

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LUTON AIRPORT customer review :  31 August 2010 by Alexandra Abraham   (UK)

Customer Rating :  1/5

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This is probably the worst airport in the UK. From the outrageous non refundable trolley charge of £2 to the £3 charge to fast track through security (non payers are penalised by huge queues and having to haul suitcases up the stairs as the escalator is for the sole use of the fast trackers) to the horrible messages on continuous loop and signage, not to mention the hundreds of stairs and long corridors you have to stagger along with your suitcases - this airport is a disgrace. I can only think that people are so numbed and appalled by it that they have lost the will to complain and just want to get out - quickly. The security staff don't realise that they only have jobs because passengers are there to be checked. I have lost count of the intrusive body friskings I have endured - and the sight of frail old people in wheel chairs having hands thrust down the backs of their seats in search of god knows what has to be seen to be believed. Don't use this airport unless you absolutely have to - if we all vote with our feet then perhaps something will be done!

LUTON AIRPORT customer review :  7 May 2010 by A Hills   (UK)

Customer Rating :  2/5

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Sadly it is my nearest airport and is used by cut price airlines - and this shows. Expensive drop off charges and it is no longer free to take the bus to Luton Airport Parkway. Only useful tip - use the free short term parking for both arrivals and departures and validate your parking ticket at the exit from the arrivals hall within the "free hour".

LUTON AIRPORT customer review :  26 February 2010 by P McCarthy   (UK)

Customer Rating :  3/5

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Luton is an acceptable budget airport. The fast trains to London St Pancras can be as little as 20 minutes and the shuttle bus was fine when it got going. Paying for the bus transfer seemed voluntary. Security was ok in terms of speed but there were vicious announcements about carrying only one item of baggage and purchasing clear plastic bags. The waiting area is fine but not exciting and limited eating options. The worst aspects of the airport are the lack of seats and space at the gates and the long corridors with budget plastic signs that feel like hospitals.

LUTON AIRPORT customer review :  19 February 2010 by Gary Farrelly   (France)

Customer Rating :  3/5

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For some reason the authorities at Luton have denied passengers any views too see aircraft. Are windows really such an unreasonable demand. Watching planes taxi and park is one pleasure of airline travel to be taken for granted and keeps the kiddies quiet. Luton is a simple and compact airport to navigate. Nothing special in the aesthetic but hardly offensive like the thoroughly vile LGW. Aviance lounge pay as you go - good value and well stocked. Lots of retail and catering. Luton is okay as low fare hubs go but nothing more than that.

LUTON AIRPORT customer review :  5 November 2009 : by Mark Luddington   (UK)

Customer Rating :  2/5

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Over the years I have flown from Luton I have witnessed a sad demise from what was once a nice little airport to what is now a budget orientated airport and it shows, security at anytime of the day is long and slow with some unhappy looking staff, although there is a 'fast track security' lane before the main screening area which will charge you £3 for the privilege, also the management have now cottoned on to charging £1 for two re-sealable plastic bags for gels etc - also the drop off charge of £1 just about puts the icing on the cake, with passengers being dropped off on the approach road adding to the congestion to avoid paying the drop off fee. If you are flying from Luton with Ryanair the airline uses gates 1 to 3 which are the furthest gates from the departure area, here is some advice - if you want a refreshment then there is a nice little bar area next to these gates so instead of using the departure area restaurants and to save your legs then use this bar and wait for your flight.

LUTON AIRPORT review :  22 September 2009 : by C Hellberg   (UK)

Customer Rating :  3/5

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Luton airport has the feel of an airport for cut-price airlines. Since it's so far out of the city and doesn't have a large volume of passengers, trains are not very frequent and not fast (compared with LHR for example). The bus to the airport was also late, going whenever they can wait till they get a full bus. The airport is strict with the 1 bag policy (meaning laptop bag counts as a bag, as does a handbag I'm told). All other airports I've been to are more lenient on this policy. On the plus side, security was quite brisk; they had a lot of people to process but had many scanner gates open and people were moving fast. Airside there are some food and goods shops to keep you busy before the flight. I will still avoid flying this airport unless I have plenty of time to throw away and money is tight.

LUTON AIRPORT review :  8 September 2009 : by D Green   (UK)

Customer Rating :  3/5

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On 3rd Sept 09 at 6:00am the traffic was queuing down to the IBIS hotel. The roundabout heading into the airport was chaos with cars from another direction trying to join the queue to the airport drop off zone. At this point it was a complete bottleneck. All of this is caused by a planning nightmare. Only two small drop off areas are open. There is an other area set aside for customers who have pre-booked but I guess even they have to queue to get in. The two lanes open only have spaces for only about 40 cars and cannot cope with the number of cars arriving and you are charge a £1 even if you are there 10secs. A third area remained closed with a barrier down. Finally some planner has had the brilliant idea of making the outward traffic cross the incoming traffic and has put traffic lights to delay things further. I can only say I found Luton ran smoother when there was a bigger temporary drop off area which was free and the whole place had miles of traffic cones going into the airport. The planners need to get their heads together and sort this out for the passengers, rather than money making schemes and preferably not the same planners.

LUTON AIRPORT review :  31 August 2009 : by Ian Waddell   (UK)

Customer Rating :  3/5

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The new arrangements for drop-off at Luton Airport are a disaster. I have just arrived at 05.30 and the queue of traffic waiting to get in to the "drop off zone" stretches back to the Ibis Hotel and is causing chaos at roundabouts. Now you have to drop off further away from the terminal than you used to - and you are charged £1 (watch for that to go up) for the privilege. Luton is the airport equivalent of Ryanair with their grubby little money-making schemes (luggage trolley charge, "fast track" security for a charge). The escalators to Departures aren't working - I guess they're about to impose a charge for their use. Otherwise it's not a bad little airport!

LUTON AIRPORT review :  31 July 2009 : by A Strachan   (UK)

Customer Rating :  1/5

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Hopeless mess of an airport . Traffic chaos caused by simply atrocious new traffic flows around drop off mean you can wait 30 mins or more to get up the approach road when it used to be pretty smooth flowing even on the busiest Monday morning. The front area of the airport is choked with secondary smoke from smokers who are allowed to use the paved and covered areas in front of ALL of the entrances.

LUTON AIRPORT review :  31 July 2009 : by Mark Evans   (UK)

Customer Rating :  3/5

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I must report that the early traffic jams remain as deplorable as he described. I noted a sad trail of pax (with heavy luggage) who had been obliged to bail out of cars and taxis - an unnecessarily stressful experience for all. I am a regular user of LTN, taking the Green Line coach service, and had never suffered such chronic delays on the approach to the airport, not even while the recent road construction was under way. I advise anyone with an early morning flight to allow an extra 30-40 minutes to negotiate that final congested mile.

LUTON AIRPORT review :  27 June 2009 : by David Harrison   (UK)

Customer Rating :  1/5

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I recently needed to take two friends to Luton Airport for a flight about 7a.m., so check-in about 6 a.m. We got to within about a mile of the Airport by about 5:45 a.m. and encountered a solid traffic jam. When we finally reached the drop-off area it became apparent that the jam was caused by people trying to enter the drop -off area and being refused entry. I am told by others that this is a common occurrence and considering the amount of new road development that has taken place recently is inexcusable. y friends caught their flight by the skin of their teeth (and by walking some of the way carrying their luggage) but there must have been dozens of people who didnt

LUTON AIRPORT review :  1 June 2009 : by Geoffrey McNab  (UK)

Customer Rating :  4/5

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Not having travelled via Luton for some time I was pleasantly surprised at the improvements. It is worth noting the £12.50 single rail fare from St. Pancras station in London is valid on either the First Capital Trains (slower) or the East Midland Trains (faster) which depart from the same level as the Eurostar trains. I took an East Midlands train which went non-stop to Luton Parkway where I stepped onto a shuttle bus and was stepping into the airport departures area a mere thirty minutes after leaving St. Pancras! With hand luggage only I already had my Easyjet boarding pass printed and therefore avoided the queues at check-in where the desks do not open until two hours before the flight. A tip for travelers is the M&S Food to Go situated close to the arrivals area if you want to eat well at prices lower than the various food outlets. All round the airport are machines encouraging you to buy a Priority Security pass for £3. Perhaps at a very busy period this might be worth it but when I went up to security there were only four people in front of me and I was through the first check in a flash. There were several scanners in use and the only two people in front of me for the one I was directed to and I was soon through the system. Airside seems a great improvement on the old airport as I remember it. I suspect at busy times there would not be enough seating but on this occasion I had no problems finding a seat in between walking about and exploring the shops. The departure screens are rather small and I suspect some people with visual impairment might find them difficult to read. Like other airports passengers are requested to wait in the lounge and only go to the gate when the number appears on the screen. Be warned, the walk from the departure lounge to Gate Fifteen is quite a hike! All in all it was a surprisingly pleasant passage through the airport and I would certainly consider using Luton again.

LUTON AIRPORT review :  26 May 2009 : by Y Nasiokas  (UK)

Customer Rating :  4/5

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First time through LTN, overall a pleasant experience though. Only minus is the limited check in facilities for easyJet given the overall area available in the terminal. Shopping facilities typical of a mid-size UK airport, security clearance fast and efficient, with extra scanners opening when needed, resulting in a smooth flow of passengers. Felt a little crowded every now and then, but overall a smooth and trouble free departure.

LUTON AIRPORT review : 15 April 2009 : by John Linehan

Customer Rating : 4/5

Flying out of Luton airport for the first time I was very impressed by the set-up. None of the tedious queues at security associated with Heathrow and Gatwick, plenty of good seating and refreshments and only a minimal walk to the departure gate for our easyJet flight to Istanbul (see my comments on Sabiha Gokcen airport). The arrival back from Istanbul was also pleasing, clearing immigration and customs within twenty minutes of deplaning. I'll certainly consider flying out of Luton in future.

LUTON AIRPORT review : 14 April 2009 : by L Moik

Customer Rating : 3/5

Outward journey was very smooth , no problems. Not a big airport. Return was a different story. Passport control was very slow at midnight - I had to wait approx 25 mins. I travelled back to Central London - The Green Line bus company was very good, on time to Central London. A bit pricey one way ticket - £14.

LUTON AIRPORT review : 18 February 2009 : by Eddie Buckle

Customer Rating : 4/5

I had a remarkably hassle-free arrival at Luton on Saturday morning. Coming in from Berlin with hand luggage I was through passport control, which seems to have improved quite a bit recently, and on the shuttle bus to the station within a few minutes. It was almost like coming through London City. I was at St. Pancras an hour after the scheduled arrival time of the aircraft, which was pretty impressive. Travelling back on Sunday evening, it was more the Luton I'm used to: very hot in the main terminal area, and not enough places for people to sit down. All reasonably efficient but not a particularly enjoyable experience. 5 stars for the arrival, 3 for the departure.

LUTON AIRPORT review : 15 December 2008 : by Ross Clark

Customer Rating : 3/5

The main bug with this airport is the sheer lack of facilities at the gate, especially nowhere to sit down if your boarding agent is dragging the chain as you wait to board. This is easily fixed! The landside access is OK, with a frequent bus service (£1 each way) between the airport and the railway station ("Luton Airport Parkway"), in a vehicle which is well-suited to the task. The slow train to St Pancras is 45 minutes, 15m frequency, and one way costs over £10.

LUTON AIRPORT review : 19 November 2008 : by Dave Jaros

Customer Rating : 3/5

Small and easy to go airport for normal traffic, can be packed in peaks. Arrival on Monday 8.30 am, expecting queues for immigration (though EU passport), but through in 5 minutes, train ticket machine did not work so ticket bought at the counter (why everyone runs FC, no one travels with NE trains for city ?), shuttle bus in 5 mins (takes now some 15-20 mins for train station due to road works). Departure in the evening (web check-in not possible with my airline), two counters open, proceeded fast, few shops and food courts after security (i.e. water quite pricey - bottled 0,5 liter for 2 GBP, not in bar). There are very few seating opportunities for seating after leaving lounge. More displays for gates in the departure hall (after security) would be nice. Menzies handling agent did not organize the plane boarding well (though both stairs provided, in dark, everyone headed for front plane door) and failed to provide loading sheets in time causing a delay of 25 minutes on departure. Fair alternative to LHR + Piccadilly tube. However, trains are not suited for luggage.