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Luton Airport
2.5 Star Rating: Fair
303 reviews

 



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Luton Airport customer review :  6 October 2014 by Carole Stevens    (Spain)

Rating : 0/10

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Recommended

I had the unfortunate misfortune to use Luton airport in September 2014. The arrivals heading to passport control was little more than a scrum. Being elderly and short, I was pushed and knocked about by people who thought that queuing was optional! There were too many people trying to pass through to passport control in an area not designed for this number of people. We were herded along a tunnel which took over 1 hour just to reach passport control - there were not enough staff to deal with the volume of people and after another 30 minutes wait, I was able to use my new style passport to get out! I dread to think what travelers from abroad think of their first taste of England.



Luton Airport customer review :  23 September 2014 by A Fortes    (UK)

Rating : 3/10

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Recommended

Firstly there is the awful journey to and from the airport (there's no dedicated train to/from London so you have to pile into whichever packed express train to/from Leicester or Nottingham is passing through, and you then have to schlep onto a packed bus to get to/from the railway station). Once inside, you enter an overcrowded area of queues that lasts all the way to the aircraft door. The main departure area inside the airport is about three times too small for the number of people passing through and you end up with vast crowds lurking near the corridor to the gates watching the departure boards. There are tiny areas by the gates themselves, with no seating, and which (for any pair of gates) is reached down a narrow staircase. Extraordinarily, the airport seems to board two aircraft's from adjacent gates at the same time, which results in two plane-loads of people queuing up the staircase and back down the corridor, which means lots of confused people in the wrong queue, pushing in and just lots of general unpleasantness. Getting onto the plane is just a nasty, sweaty, aggressive experience that I would never want to book-end an otherwise beautiful holiday.



Luton Airport customer review :  20 September 2014 by Steven Varley    (UK)

Rating : 0/10

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Recommended

This airport is staggeringly poor and seems to be getting worse with time. Finding something positive to say about it is a struggle. There's little point in me listing the vast array of problems with Luton, just read some of the review below. Suffice to say, I am as experienced a traveller as some of the pilots that use it, passing through it a minimum of twice per week, and I loathe it increasingly with each visit. The route I fly is not well served, therefore I have little choice but to fly from Luton, although I choose Heathrow whenever possible and I'm willing to pay a premium to fly from there. It has descended into a national disgrace and an award winning representative for the problems incurred when money-grabbing private enterprise is given the concession to run a public service. The government needs to step in and take action, I feel embarrassed to be British whenever I use this airport and witness the bewildered array of overseas visitors, wondering what has happened.



Luton Airport customer review :  18 September 2014 by Mitch Anderson    (UK)

Rating : 2/10

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Recommended

Parking especially is a big problem at Luton. Drop off / pick up car park had a 15 minutes limit for £2 but if you leave the car unattended within the 15 mins they will quickly tow it away and you have to pay a £80 fine. The truck drivers are actually watching for who's leaving the car. I've personally seen someone who had to help his old father with the luggage to the terminal and within 10 minutes his car was towed away to the mid term car park, what a disgrace! As a kind of relief there's a 30 minutes free parking at mid term car park but the drivers must be very careful as it recently happened to me that I drove to the exit barriers after 28 minutes and somehow I've lost my ticket in the car, I desperately looked for it another 2 minutes then finally found it. Well, it was exactly 30 mins 25 seconds when I inserted it in the machine but I was asked to pay a full hours fee. When I called the car park office a grumpy guy simply said "you must pay, I cannot let you out as you overstayed the free 30 minutes" and wouldn't listen that it's only been 25 seconds, he was just repeating the above like a robot. And yes, I had to pay £6.90 + £1.95 credit card fee - all this for a mere 25 seconds. My honest opinion as a traveller is that Luton is one of the worst airports in Europe, even the eastern European airports are treating the customers with respect compared to Luton's staff treating us as cattle when coming into UK, holding us in massive queues and seeing any airport user as a cash cow.†All in all, Luton is a really unwelcoming airport, staff are often unhelpful to say at least, there's even £2 charge for luggage trolley! Avoid this horrible airport if you can.



Luton Airport customer review :  18 September 2014 by J Miles    (USA)

Rating : 2/10

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Recommended

Airports come in all shapes and sizes and you kind of take them for what they are, a temporary waiting room. Some are better then others and the really nice ones like Paris-Orly bring a certain romanticism back to flying. Unfortunately Luton is about as romantic as flying bricks to the head. It's as if someone turned a functioning airport and flipped it upside down then turned it in side out. Terminal concourses that are 4 stories high with no sky bridges for planes like the 737 and A-319. This means walking down 4 flights of stairs to get to the tarmac then climb back up stairs to get onto the airplane. I wasn't even mad, I was dumbfounded. I really couldn't believe what I was seeing which made me chuckle a bit. Just to hammer the point home, said concourses were extremely narrow and lacked any visible seating so it was standing room only until the plane was ready to board. I've only flown out the once so I don't know if this is just one terminal and concourse leg or an example of the entire airport. Judging by the spartan check in hall and uninterested security screeners talking about their weekend across two lanes I'm going to guess it's par for the course.



Luton Airport customer review :  15 September 2014 by P Oldacre    (UK)

Rating : 1/10

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Recommended

The passport control section needs help and quickly. We arrived at midnight along with we think 3 other planes and there were only two operatives at passport control. Surely there could have been more, something needs to be done as this happened last year. Yes we have to check back into the UK but no we don't need to be treated like cattle.



Luton Airport customer review :  15 September 2014 by G Holmes    (UK)

Rating : 0/10

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Recommended

I have been using Luton for over 20 years for both business and pleasure, and it just keeps getting progressively worse. I have had the privilege of travelling all over the world, and even so called 3rd world countries do a better job than Luton. They seem obsessed with trying to extract the most amount of cash from every customer. There are queues for everything, and unless you are lucky enough to be at a gate near the terminal, you end up walking miles. I only live 20 minutes from the airport, but would rather drive 50 minutes to Stansted than use Luton.



Luton Airport customer review :  11 September 2014 by R Hober    (UK)

Rating : 3/10

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Recommended

I'm normally not one to complain easily, but Luton today was a very unpleasant experience. The wait at security was almost half an hour and yet 6 out of 12 positions were closed. And that's on a Friday afternoon/evening. On top some of the staff were really grumpy and unfriendly.



Luton Airport customer review :  2 September 2014 by S Stewart    (UK)

Rating : 1/10

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Recommended

Avoid if travelling to London. The airport bus is a misery and adds an hour to your transfer time by the time you've waited, not been able to get on the first bus, bought a ticket, fought through traffic and then left at the station with 150 other passengers and 1 ticket desk. Gatwick and even Stansted much easier airport/rail interchange.



Luton Airport customer review :  27 August 2014 by C Marr    (UK)

Rating : 3/10

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Recommended

Why is Luton Airport charging for trolleys? I just had to witness a foreign visitor struggling in tears with her luggage and children as she didn't have any pounds or euros. I gave her the money she needed. I felt ashamed to be English!



Luton Airport customer review :  21 August 2014 by T Plummer    (UK)

Rating : 4/10

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Recommended

Sadly not a good experience. Landed at 11.35 massive passport queue not organised very well then onto baggage collect our flight came in before others and we were last out I couldn't believe it took an hour and a half. The airport needs more staff!



Luton Airport customer review :  21 August 2014 by M Turner    (UK)

Rating : 2/10

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Recommended

The worst UK airport in my experience. Most other airports supply free plastic bags at security for toothpaste etc, Luton charge for this. Luton charges £2 for trolleys, the last thing a passenger arriving from overseas needs if they have no change. We waited over an hour for our baggage on our return. Large queues at security, it appears that they open and close x-ray stations to ensure long queues so people have to pay for priority security, nowhere to put your shoes back on. Insufficient seating in the departure lounge, almost no seating by the gates. Will only use this airport as a last report.



Luton Airport customer review :  19 August 2014 by Boban Zarkovski    (UK)

Rating : 0/10

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Recommended

Very hostile place, especially if you approach with a car, would rather avoid it altogether if possible.



Luton Airport customer review :  16 August 2014 by J Lambert    (UK)

Rating : 9/10

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Recommended

Had early Tuesday morning flight with easyJet to Mykonos. Taxi set-down was ok, if a bit of a chilly walk into terminal which is not easy with young children. After reading reports of delays and queues, booked priority lane which worked well. Staff were friendly. Only downside charging non-refundable £2 for a trolley.



Luton Airport customer review :  15 August 2014 by A Hook    (UK)

Rating : 10/10

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Recommended

We flew in and out of Luton airport recently and found the whole experience very good, the staff were always pleasant and helpful, a real pleasure to pass through. My wife and I both commented on the good experience, quite a refreshing change from many airports we have experienced.



Luton Airport customer review :  8 August 2014 by A Porter    (UK)

Rating : 0/10

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Recommended

Flew into London Luton last night - what a nightmare - worst airport experience by far. Airport staff were just plain incompetent, runway wasn't ready, gate wasn't ready, had to be bussed in to terminal but buses weren't ready, etc. But the worst was dealing with their sadistic border control agents who deliberately dragged on what should have been a straightforward process even though I was with my exhausted 5 year old and it was way past midnight. Will avoid this airport at all costs in the future.



Luton Airport customer review :  4 August 2014 by A Nagy    (UK)

Rating : 0/10

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Recommended

Luton airport just not able to handling the numbers of flights at all. When 3 flights arrive nearly same time, the passport checking ruin your scheduled connection because they not able to handling such number of passengers. I'm a little Why? It looks so simple, more passengers need more service! Any other airport management able to handling this, only Luton airport management not care about this! My suggestion is avoid this airport or watch out when they are busy with flights - more than three flights arrival within 30 mins are too much for them!



Luton Airport customer review :  28 July 2014 by Alastair Reid    (UK)

Rating : 8/10

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Recommended

I flew out of Luton last Thursday 17th July, mid-morning. From my experience I entirely fail to see why so many people slate this airport. The only negative was the queuing to get off the M1 due to the roadworks and that is not the fault of the airport! I used an off airport car park called Central Car Storage, it cost £30 for 6 days and is only 4 min from the terminal. Very easy, quick and no hassle. Security was a breeze, maybe 5 mins waiting and friendly and efficient staff. One of our bags was picked out for extra screening and this was handled in a professional manner. I would recommend Pret a Manger as the best place airside to kill time. They do a nice coffee for 99p (definitely the cheapest I have found in any airport or railway station recently), have quite comfortable chairs and a nice view of the runway. None of the departure facilities were overcrowded and the toilets were clean. It was a bit of a hike to gate 4 where our flight went from but nothing like the miles you can go at Gatwick sometimes. The flight (Ryanair) left on time. As we had hand baggage only I can't comment on bag check-in. All-in-all it was a perfectly acceptable experience and certainly comparable to many airports I have flown from in Europe. I would be happy to fly from there again any time. So don't believe all the reviews!



Luton Airport customer review :  28 July 2014 by Federico Muscogiuri    (Ireland)

Rating : 0/10

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Recommended

The problems with this so called "airport" are very simple: a big increase in passenger traffic and a useless and inept management. Back in 2004 Luton was ok, nothing special but perfectly acceptable as a low-cost airport nowhere near the hellhole that has become now. Nothing wrong with profit but that should not come at the expense of providing passengers with an acceptable travel experience. So here is my personal plea: passengers have a choice. Instead of complaining lets stop using this airport altogether and send a clear message to the people running this place. When they're hit in the wallet maybe then things will improve. They certainly cannot get any worse.



Luton Airport customer review :  21 July 2014 by M Harper    (UK)

Rating : 0/10

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Recommended

Truly a dreadful experience. One wonders why the Government allows the charlatans running this squalid gateway to and from the UK to get away with the miserable service that they provide. Flying to and returning from Hamburg emphasises the sense of German efficiency and British incompetence.



Luton Airport customer review :  4 July 2014 by Angela Taylor    (UK)

Rating : 0/10

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Recommended

Absolutely appalling. We had to wait for over an hour for our luggage to arrive on the carrousel after arriving back from Faro last Saturday afternoon. No explanation and no one around to ask. How can it possibly take so long to get from the plane when it is such a short distance to the terminal. This is not the longest wait we have had for luggage at Luton, we waited 2 hours the last time we used the airport. I felt sorry for the young families returning with very young children and babies, their buggies were the last things to arrive from the plane! I certainly wouldn't recommend this airport to anyone.



Luton Airport customer review :  4 July 2014 by K Glasby    (UK)

Rating : 6/10

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Recommended

Travelled to Faro on 15th June with Easyjet. Was quick through check in, the security people efficient, no problems there. There were enough facilities for what we required. We were kept waiting on the stairs for nearly 30 minutes because our aircraft was awaiting an incoming flight which had passengers on for our flight. On our return on the 28th had a long wait for our suitcases, but were quick through passport control. The driver of the bus to the mid term car park could have been more pleasant, just sat in his seat no smile, nothing, looked as if he was doing his job under duress. Because our original flight on the 25th had been cancelled we over stayed our welcome by three days. So before we could get out of the car park and were charged an extra £60, a case of being taken advantage of compared to the original fee.



Luton Airport customer review :  24 June 2014 by M Vickers    (UK)

Rating : 0/10

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Recommended

Queues so long for EasyJet baggage drop and Luton security that you may miss your flight if you allow only 2 hours. Ridiculous.



Luton Airport customer review :  21 June 2014 by Peter Dyer    (UK)

Rating : 0/10

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Recommended

Arrived at Luton two hour before flight departure and due to lack of staff had to wait three hours to check luggage in. Flight was delayed due to this. Arrived in Zakynthos and bag was lost. Waited four days for it to arrive. On return to Luton waited in aircraft for ten minutes because no one available to escort us from plane to arrival hall. Waited forty minutes for luggage to arrive at carousel. Appalling airport. So many staffing problems and luggage delay ruined our holiday. Though this is our local airport we are travelling three times as far for our next flight to east mids.



Luton Airport customer review :  13 June 2014 by A Martin    (UK)

Rating : 1/10

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Recommended

Arguably one of the most dysfunctional airports I have ever been to. Just getting there is a nightmare with constant road works right from the M1. Plus unlike every other London airport, the train station is a 10 minutes bus journey away so you have to hang around waiting and trudge on and off busses and trains, which are unreliable to say the least and not ideal with 20kg of luggage. The Terminal itself is a dark, gloomy and dirty congested dump. Queues to Security are a joke with some passengers even backing onto the stairs and staff didn't make the process any better. Departures is fractionally better in terms of light but was cramped, nowhere to sit, shops and restaurants packed out, lack of shops and restaurants, toilets in bad condition and generally too hot and stuffy. When it came to boarding, we were held in a narrow stairwell for 20 minutes which is unacceptable. Arrival was slightly better but still not good enough taking well over an hour from disembarking to walking outside the Terminal. The airport is just too small for how many passengers it handles and they want to expand from 10 to 18 million passengers a year with just a few extra Security lanes, shops, seating areas and a new car park? A place to always steer clear of I think.



Luton Airport customer review :  30 May 2014 by Rhys Crompton    (UK)

Rating : 4/10

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Recommended

Luton Airport is not fit for how many passengers pass through the airport everyday. When I travelled to Spain last month passport control was heaving as 10+ flight had arrived at the airport in the space of an hour. Then you have to wait another half hour to collect your luggage. Absolutely ridiculous. Also the terminal is quite dirty and is looking very old and tired. Luton Airport needs a huge revamp if they are to compete with other airports in the London Area. But Luton is a local airport and easy to access. This is the only reason I fly from/to Luton.



Luton Airport customer review :  28 May 2014 by D James    (UK)

Rating : 0/10

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Recommended

Security staff at Luton are incredibly rude and grumpy. The queues are incredibly long and the airport is understaffed. By far the worst airport security team in the UK.



Luton Airport customer review :  8 May 2014 by Peter Woolsey    (UK)

Rating : 0/10

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Recommended

Luton airport, in my personal experience, is not fit for purpose. Luton is very poorly sign-posted. It is extremely difficult to approach from the M1 and the Management of the airport appear to have made no attempt to recognise and deal with the difficulties. Equally, there are competing parking firms, one of which appears to be the official on-line firm for the main car park, it is not. It appears that many people pay this other firm, online, arrive at the airport and then have to pay the top rate at the official car park. My flight cost about ¬£ £100, the combined parking cost nearly £150. So, do not use Luton airport until the management fix their amateur sign posting and prevent 'scam' parking schemes.



Luton Airport customer review :  7 May 2014 by K Kelliher    (UK)

Rating : 0/10

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Recommended

Airport is difficult to get to. Airport parking and airport shops are incredibly expensive in comparison to equivalent BAA facilities, i.e. Stansted and other UK airports. Biggest problem at Luton airport is the constant bombardment of people conducting surveys. These individuals often pretend to be airport officials and give the impression that you do not have any option but to respond to their questions. I try to avoid this airport now. Heathrow and Stansted is much more user friendly.



Luton Airport customer review :  6 May 2014 by E Evans    (UK)

Rating : 2/10

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Recommended

The airport that loves queues! I travel a lot for work and Luton is by far the worst airport In the UK everywhere you go there are more queues to join, whether you want a coffee or the toilet join the queue! A terrible airport experience.



Luton Airport customer review :  4 May 2014 by S Doran    (UK)

Rating : 3/10

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Recommended

Security staff needlessly ungracious and rude. I don't know why the security person decided that my transparent liquids bag wasn't suitable despite the fact that it has been half way around the world through numerous security checks. It's a beaten up clear plastic bag that is perhaps a centimetre too big, however it only ever has two things in it and clearly unless you are out to sell a replacement plastic bag as a punishment should cause no one any grief at all. The jobsworth on security made me throw my plastic bag away. To the management at Luton, try and remember your travelling public are your customers and we have a choice. I haven't flown out of Luton before and I won't again.



Luton Airport customer review :  28 April 2014 by Keith Warwick    (UK)

Rating : 7/10

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Recommended

Overall it is an ugly eyesore but perfectly functional and fairly easy to use. Could be a lot worse. Generally a good airport. Food not bad, the breakfast baps are good but horrendously expensive food us a minus point here! We are not made of money.



Luton Airport customer review :  22 April 2014 by H Cooke    (UK)

Rating : 0/10

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Recommended

I travel a lot. I see many Airports. Luton is one of the worst. It is clear that the Owners and its Management know this. 'Which' rated it recently the worst airport in the UK and the reviews posted here are nearly all negative. Yet nothing changes. For those who want to see things improve I suggest that pressure should be put on the airlines that use Luton most, like Easyjet. Were Easyjet to even threaten to withdraw from Luton Airport I suspect the Owners/Management might respond. They do not have to care about the likes of us passengers/customers. We are captive inconveniences. You fly from Luton because you have to, you do not choose to do this. You wouldn't if you could choose but the airlines can and do. You choose the airlines you travel on so let them know that you would like to omit Luton airport from your travel plans till such time that it improves its facilities and the treatment of people who use it.



Luton Airport customer review :  20 April 2014 by Russell Houchin    (UK)

Rating : 10/10

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Recommended

Oh deary me, what a load of moaning minnies. The annual trip on holiday and they are up in arms about what they perceive as ghastly service standards from before they even step into the airport to when they have left. Oh, and don't forget to grouse about coming back into Luton. Sadly despite all of that - yup - they will be back next year to have another crack at it and forget completely what they really should have learned and remembered the previous year. Hats off to Luton in 2014 - yes, its a very fine airport operation these days - as good as most 10M passenger throughput airports - and far better than most. Secrets to make getting through faster and easier? Of course I have mine, so let the moaners moan and just accept there all always people who create their own issues through not reading the paperwork or choosing to ignore it and then go looking for other 'problems'.



Luton Airport customer review :  14 April 2014 by P Skeet    (UK)

Rating : 0/10

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Recommended

We flew to Arrecife, Lanzarote 3rd April, via Ryanair. Despite the fact that we arrived at the 2 hr-before-flight- time recommended, the queues at check-in desks were building fast. There were quite a few people who obviously had overweight bags and were being asked to adjust them. This seemed only to be happening at the Ryanair desks. Other adjacent C/I desks were moving at the normal rate. The flight was delayed by half an hour due to arguments, and under-manning at the C/I stage. Although this is probably a regular feature when flying with Ryanair, it should be discouraged by the airport authority as it leads to passenger stress, potential rudeness to C/I staff, and loss of revenue in the departure lounge and shops, because passengers are denied any time to have a pre-flight break. Oh, and the passenger drop-off fee of £2, whilst small, is a cheek I think.



Luton Airport customer review :  28 March 2014 by Eric Foxford    (UK)

Rating : 0/10

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Recommended

By far the worst airport I have experienced. Sadly it is often the most convenient for European visits. £2 for a Taxi drop off too far from the departures building. Then you have to pay for a trolley both going and upon your return. I dread what our overseas visitors think about that. ¬£2 for the legally specified sized plastic bags to hold the regulation sized toothpastes / cosmetics face creams etc or else you will not be travelling. Then the chaos of the departure shopping mall. Minimum seating, impossible departure signage almost invisible by neon screaming at you to come in and buy, buy, buy. Not a clock to be seen anywhere. Returning causes more anxiety, it is not unusual for your baggage to take over an hour to appear on the carrousel, shabby and miserable. To get a taxi for onward travel requires a pre arranged booking which is dodgy, because you need to take into account the delayed baggage problem and heaven help you if it is raining and usually it does, because you have the long trek to find the cab and again pay for a trolley and the £2 to release the cab from the car park.



Luton Airport customer review :  26 March 2014 by N Elb    (Netherlands)

Rating : 1/10

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Recommended

Worst airport in Europe! I have been commuting around all big airports in Europe in the last few years. Flying 2-3 times a week. London Luton airport is by far the worst airport. Especially the people at the security checks are unbelievably rude and unprofessional. Shouting at passengers the entire time like they are inmates of a max security prison.



Luton Airport customer review :  24 March 2014 by Kelly Cattigan Aine    (Ireland)

Rating : 0/10

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Recommended

Security staff at customs somewhat challenging. The plastic bag I was carrying my liquids in was too big! This bag was acceptable in 2 other airports. I had no change to purchase the bags that were the correct size and was told by the security man that I had better find the money from somewhere or I wouldn't be allowed to travel. At this point my 6 year old son who was travelling with me became very upset. A young man behind me in the queue gave me a pound to purchase the "correct" size plastic bags. Surly this rudeness by security staff was uncalled for.



Luton Airport customer review :  6 March 2014 by J Hughes    (UK)

Rating : 0/10

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Recommended

Apart from the fact that all the reviews describe Luton accurately. The depressing thing is that there is no acknowledgement from the Airport management that there is anything wrong. I can only conclude that it's ownership by Luton Borough Council puts it in the same category as most public services in Luton! The sooner they realise that everyone passing through the airport is a customer and not a cash cow to be exploited, the better.



Luton Airport customer review :  18 February 2014 by Andrew Harvey    (UK)

Rating : 3/10

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Recommended

By far the least pleasant airport I have used. The security staff (not all, some) are like children in uniforms. No idea how to deal with people. The airport is unbelievably mercenary - £2 for dropping someone off, money for plastic bags. The last time I traveled through Luton (January) - flying with Ryanair was the pleasant bit - nice staff, efficient system. Never thought I would say that. If I had the equal choice - I would not choose Luton Airport.



Luton Airport customer review :  13 February 2014 by J Worpole    (Netherlands)

Rating : 7/10

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Recommended

I can fully understand some of the bad reviews regarding Luton. I have been travelling through Luton every week for the past 18 months. For the first few weeks, I experienced a lot of the issues, especially with the Security Staff. They are not all bad but some of them are out and out "jobsworths", especially the resealable plastic bag merchants. I was told my bag was too big when all that was in it was a small tube of travel toothpaste and a 100ml Deodorant Spray. Needless to say I objected as I travel internationally all the time and had never had objections to my "oversize bag) at Heathrow, Schipol, Rome, Sofia etc, etc. Fortunately, the guy before me had also been stitched up so he gave me one of his. Finally, I wised up and now I always buy a Priority Pass through Security and I joined Priority Pass giving me Lounge access. Luton is what it is, a budget airline airport. For me, as a business traveller Luton is very convenient and as a lone traveller, I just put up with all the pitfalls but I would hate to travel through there with a young family, especially during the summer holidays - it just isn't geared up for it.



Luton Airport customer review :  29 January 2014 by M Blyth    (UK)

Rating : 6/10

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Recommended

Travelled through Luton on Friday at 0700. Whilst very busy no real delays through security and everything seemed to be running smoothly. Flight departed on time. Returning on Sunday at 1900, again no problems other than having to wait about 10/12 mins for our luggage. Overall quite satisfactory.



Luton Airport customer review :  28 January 2014 by Fiona Fu    (Australia)

Rating : 1/10

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Recommended

The rudest security check staff I have seen. Inverness is not far behind Luton, sadly for the beautiful country where my husband was born and it's the reason we come back again and again, anyhow we will not fly but take trains or drive.



Luton Airport customer review :  28 January 2014 by A Witkowska    (UK)

Rating : 1/10

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Recommended

Travelling with children (5 year old and 6 month old baby) through Luton was a challenge. Queued on the stairs when boarding (Gate 17) for at least 20 minutes. Many families carrying babies in prams, some got stuck in the corridor on the stairs, where lack of air transfer makes the situation even worse. Ridiculous!



Luton Airport customer review :  31 December 2013 by Ana Oliveira    (UK)

Rating : 1/10

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Recommended

Very disappointed that the security services are so slow it took over half an hour to get true and due to this I missed the flight and had to buy another ticket and having to wait over 4 hours to the next flight.



Luton Airport customer review :  16 December 2013 by J House    (UK)

Rating : 0/10

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Recommended

Another horrendous visit to Luton Airport. Despite vowing I would never go there again I did. Having arrived 1 hr and 15 mins prior to my flight (and at 0600hrs) the queue through security was evidently going to take too long, forcing me to pay for a priority pass. Whilst going through I was then told the plastic bag which my liquids were in was too big. When I asked why every other airport I have travelled through (10-15) accepts them I was given no explanation. It was re stated that I need to spend money buying their bags. When through in departures it is even more evident that the capacity is simply not enough the number of passengers. Despite being very early every shop, cafe and seating area was overwhelmed. More queues for any of the places to eat, and numerous people sitting in corridors due to the lack of seating. Luton Airport management need to look at other small airports, Southampton, Edinburgh etc who can get the service right. I will not use this airport again.



Luton Airport customer review :  14 December 2013 by J Bithell    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Visited twice and a terrible experience both times. Wanted to collect a friend and tried to book mid term car parking for an hour, website wouldn't let me. Left car there on understanding you get 30 min free, spent 10 min waiting for bus to terminal and 15 min waiting for the bus back, ended up paying almost £20 for an hours parking or £20 for 30 min if you take away the 30 min free. Second time I used the drop off, that costs £2. It feels terrible having to just dump friends at the roadside, pay £2 for the privilege of doing so and then panic about getting out. 15 min from driving in and out is not enough to get people out of a car, coats on, luggage out and then say goodbye, few days later I get a bill in the post saying I had overstayed my 15 min and a fine of £80. Currently arguing the point as my clock & watch say I was out of there before 15 min. Feels like they are desperate to rip off all people passing through the airport, maybe from trolley hire, VIP security, express boarding etc. I'm surprised they haven't starting charging for using toilets yes. I've spent 13 years travelling and working all over the world, I've never had the same terrible feeling of being conned as I did after going into Luton. I'll be trying hard to avoid ever returning and will be telling all my friends to avoid it.



Luton Airport customer review :  11 December 2013 by Simon Castleman    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Queuing taken to an art form. Queued to check in - 40 minutes (its much worse early morning as many flights go before 09.00) queued for security 30 minutes. Queued on the stairs near the airbridge 20 minutes when boarding. On the way back queued for 20 minutes at passport control. On the basis you spend all your time queuing there is not time to visit the shops they will try and rob you at every opportunity (£2 for a plastic bag etc). There were two you ladies travelling on my inbound flight with young children one of whom was heavily pregnant. Were the buggies delivered to the aircraft steps? - no they were delivered the baggage belt a good way away and on the other side of the ridiculous passport queue. I've been though a lot of airports in my time and this has got to be the worst I've ever had the misfortune to use. Its 30+ years since I travelled from this joke of an airport and I will not use again unless there is no other option.



Luton Airport customer review :  9 December 2013 by A Lynch    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

We will never fly from Luton airport again. Security is simply a money making scam at this airport. The only liquid I had was an anti-bacterial gel less than 100ml which I took out of my carry on bag and placed in the tray for x-ray. The security person said it needs to be in a re-sealable clear plastic bag. I asked for one, he said they were £1 each. I said the anti-bacterial cost less than that and he could keep it. I then noticed the person in front of me had several loose liquid bottles in their tray (not in a bag) and pointed it out to him. He said "I didn't check that tray my colleague did". However, this wasn't the only issue, my wife never takes liquids out of her handbag when going through security and she's been pulled up on it every time at Gatwick, Stansted and Heathrow. My wife was behind me this time at Luton airport security and again left her liquids in her bag. They went through the x-ray machine and no one pulled her up on having liquids in her handbag, and it wasn't one little mascara, but several liquids in small bottles such as cosmetics, nose drops and an anti-bacterial. Therefore, my conclusion is that the security is a joke and they don't care if you have liquids in your handbag, but if you put them loose in the tray on show then prepare to be charged a £1 for bag.



Luton Airport customer review :  4 December 2013 by S Saunders    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I work as a driver for a major travel company, taking and collecting clients from mainly Heathrow and Gatwick Airports. I had the misfortune to collect clients for the first time from Luton on Monday. What an absolute disgrace of an airport waiting to rip you off at every turn. They had the audacity to charge £7.90 for an hours parking on what looks like a bomb site then wanted another £1.75 to pay by credit card, and all with a very long walk and no shelter from bad weather from terminal to car. (Heathrow T5 is £6.00 per hour undercover, two minutes from the Terminal and no credit card fees. I will be speaking to the Tour Organiser and asking them not to use this airport again.



Luton Airport customer review :  3 December 2013 by L Watt    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Staff either utterly disinterested or extremely rude. Total rip off with paying for plastic bags at security. I was forced to buy despite having provided my own as apparently it was the wrong size and prevented from progressing through security until I had done so. Biggest problem is rudeness of staff and their attitude to customers in general, have never felt this way in an airport before. Will not fly from here again!



Luton Airport customer review :  27 November 2013 by B Jones    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

I have the dubious 'pleasure' of having to fly from this airport twice a week, just getting dropped off is an issue! The airport appear to have fences along the roadsides on a two mile radius around the airport forcing you into a minimum £2 drop off area. If you want to park longer, take out a mortgage and don't expect a car park - imagine pouring tarmac onto a ploughed field and you get a feel for where you will leave your car. The staff in security are unbelievably rude which is a shame as you will spend so long in there by the time you get out they will feel like family to you, the queues are huge, and generally only two lanes are open of which one I believe is mainly for gruff and grumpy staff to use. OK arriving, if you are lucky enough to be at the gate near arrivals I envy you, the rest of us have to wait 10 minutes for a bus as our arrival always appears to take the ground crew by surprise, I mean its a big orange aircraft what's not to miss? On departures this week, we sat onboard for an hour as we waiting for the fuel truck to arrive If I could fly from a different airport I would, my suggestions on improving the airport? Knock it down and try again.



Luton Airport customer review :  27 November 2013 by J Yugin    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

How can they charge £2 for a drop-off which took all of 30 seconds, and charge £2 for a trolley? The drop-off is not even adjacent to the terminal! Even the staff agreed with me it was a rip-off.



Luton Airport customer review :  14 November 2013 by T Hodge    (Australia)

Rating : 1/10

Queuing

Cleanliness

Facilities

Recommended

What a joke of an airport. Trying to get every extra pound out of you. £2 to drop someone off, £5 for one hour of wifi for starters. Just things you would expect 'international airports' to provide free of charge. Security were on the grumpy side but on par with other airports. Got through reasonably quickly as we flew at a quiet time of day. Only about 5 seats at every boarding gate so when flying with an airline with no seat allocation you're sitting on the floor for at least 30 minutes waiting to board to get a choice of seat. Coming back into the UK, the EU passport line was very long and the non-EU very short. We were held up a bit longer as non-EU passport holders due to others ahead of us having visa problems but staff worked as efficiently as possible to get through the backlog. In terms of facilities and charges, it's not what I expect of an international airport. Bus terminals have more class than this airport.



Luton Airport customer review :  5 November 2013 by S James    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

Although mid-term car park is advertised as free for the first 30 mins, you will be very easily charged because it is almost impossible to return to your vehicle in less than 32-33mins. I have used multiple times the mid-term car park to leave my car whilst taking someone to the airport and only once I've managed to return in 28mins. They should make the first 60mins free and/or allow you to walk into the terminal. I guess it's just a way for them to make easy money with us. Most of the times I've used that car park, I was charged because I have returned in 32, 33, 35, 43 minutes. It is incredible. What they are thinking? I mean they don't even have asphalt. They charge you for leaving your car on a muddy field.




 

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