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Luton Airport
2.5 Star Rating: Fair
269 reviews

 



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Luton Airport customer review :  14 April 2014 by P Skeet    (UK)

Rating : 0/10

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Recommended

We flew to Arrecife, Lanzarote 3rd April, via Ryanair. Despite the fact that we arrived at the 2 hr-before-flight- time recommended, the queues at check-in desks were building fast. There were quite a few people who obviously had overweight bags and were being asked to adjust them. This seemed only to be happening at the Ryanair desks. Other adjacent C/I desks were moving at the normal rate. The flight was delayed by half an hour due to arguments, and under-manning at the C/I stage. Although this is probably a regular feature when flying with Ryanair, it should be discouraged by the airport authority as it leads to passenger stress, potential rudeness to C/I staff, and loss of revenue in the departure lounge and shops, because passengers are denied any time to have a pre-flight break. Oh, and the passenger drop-off fee of 2, whilst small, is a cheek I think.



Luton Airport customer review :  28 March 2014 by Eric Foxford    (UK)

Rating : 0/10

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Recommended

By far the worst airport I have experienced. Sadly it is often the most convenient for European visits. 2 for a Taxi drop off too far from the departures building. Then you have to pay for a trolley both going and upon your return. I dread what our overseas visitors think about that. £2 for the legally specified sized plastic bags to hold the regulation sized toothpastes / cosmetics face creams etc or else you will not be travelling. Then the chaos of the departure shopping mall. Minimum seating, impossible departure signage almost invisible by neon screaming at you to come in and buy, buy, buy. Not a clock to be seen anywhere. Returning causes more anxiety, it is not unusual for your baggage to take over an hour to appear on the carrousel, shabby and miserable. To get a taxi for onward travel requires a pre arranged booking which is dodgy, because you need to take into account the delayed baggage problem and heaven help you if it is raining and usually it does, because you have the long trek to find the cab and again pay for a trolley and the 2 to release the cab from the car park.



Luton Airport customer review :  26 March 2014 by N Elb    (Netherlands)

Rating : 1/10

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Recommended

Worst airport in Europe! I have been commuting around all big airports in Europe in the last few years. Flying 2-3 times a week. London Luton airport is by far the worst airport. Especially the people at the security checks are unbelievably rude and unprofessional. Shouting at passengers the entire time like they are inmates of a max security prison.



Luton Airport customer review :  24 March 2014 by Kelly Cattigan Aine    (Ireland)

Rating : 0/10

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Recommended

Security staff at customs somewhat challenging. The plastic bag I was carrying my liquids in was too big! This bag was acceptable in 2 other airports. I had no change to purchase the bags that were the correct size and was told by the security man that I had better find the money from somewhere or I wouldn't be allowed to travel. At this point my 6 year old son who was travelling with me became very upset. A young man behind me in the queue gave me a pound to purchase the "correct" size plastic bags. Surly this rudeness by security staff was uncalled for.



Luton Airport customer review :  6 March 2014 by J Hughes    (UK)

Rating : 0/10

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Recommended

Apart from the fact that all the reviews describe Luton accurately. The depressing thing is that there is no acknowledgement from the Airport management that there is anything wrong. I can only conclude that it's ownership by Luton Borough Council puts it in the same category as most public services in Luton! The sooner they realise that everyone passing through the airport is a customer and not a cash cow to be exploited, the better.



Luton Airport customer review :  18 February 2014 by Andrew Harvey    (UK)

Rating : 3/10

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Recommended

By far the least pleasant airport I have used. The security staff (not all, some) are like children in uniforms. No idea how to deal with people. The airport is unbelievably mercenary - 2 for dropping someone off, money for plastic bags. The last time I traveled through Luton (January) - flying with Ryanair was the pleasant bit - nice staff, efficient system. Never thought I would say that. If I had the equal choice - I would not choose Luton Airport.



Luton Airport customer review :  13 February 2014 by J Worpole    (Netherlands)

Rating : 7/10

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Recommended

I can fully understand some of the bad reviews regarding Luton. I have been travelling through Luton every week for the past 18 months. For the first few weeks, I experienced a lot of the issues, especially with the Security Staff. They are not all bad but some of them are out and out "jobsworths", especially the resealable plastic bag merchants. I was told my bag was too big when all that was in it was a small tube of travel toothpaste and a 100ml Deodorant Spray. Needless to say I objected as I travel internationally all the time and had never had objections to my "oversize bag) at Heathrow, Schipol, Rome, Sofia etc, etc. Fortunately, the guy before me had also been stitched up so he gave me one of his. Finally, I wised up and now I always buy a Priority Pass through Security and I joined Priority Pass giving me Lounge access. Luton is what it is, a budget airline airport. For me, as a business traveller Luton is very convenient and as a lone traveller, I just put up with all the pitfalls but I would hate to travel through there with a young family, especially during the summer holidays - it just isn't geared up for it.



Luton Airport customer review :  29 January 2014 by M Blyth    (UK)

Rating : 6/10

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Recommended

Travelled through Luton on Friday at 0700. Whilst very busy no real delays through security and everything seemed to be running smoothly. Flight departed on time. Returning on Sunday at 1900, again no problems other than having to wait about 10/12 mins for our luggage. Overall quite satisfactory.



Luton Airport customer review :  28 January 2014 by Fiona Fu    (Australia)

Rating : 1/10

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Recommended

The rudest security check staff I have seen. Inverness is not far behind Luton, sadly for the beautiful country where my husband was born and it's the reason we come back again and again, anyhow we will not fly but take trains or drive.



Luton Airport customer review :  28 January 2014 by A Witkowska    (UK)

Rating : 1/10

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Recommended

Travelling with children (5 year old and 6 month old baby) through Luton was a challenge. Queued on the stairs when boarding (Gate 17) for at least 20 minutes. Many families carrying babies in prams, some got stuck in the corridor on the stairs, where lack of air transfer makes the situation even worse. Ridiculous!



Luton Airport customer review :  31 December 2013 by Ana Oliveira    (UK)

Rating : 1/10

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Recommended

Very disappointed that the security services are so slow it took over half an hour to get true and due to this I missed the flight and had to buy another ticket and having to wait over 4 hours to the next flight.



Luton Airport customer review :  16 December 2013 by J House    (UK)

Rating : 0/10

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Recommended

Another horrendous visit to Luton Airport. Despite vowing I would never go there again I did. Having arrived 1 hr and 15 mins prior to my flight (and at 0600hrs) the queue through security was evidently going to take too long, forcing me to pay for a priority pass. Whilst going through I was then told the plastic bag which my liquids were in was too big. When I asked why every other airport I have travelled through (10-15) accepts them I was given no explanation. It was re stated that I need to spend money buying their bags. When through in departures it is even more evident that the capacity is simply not enough the number of passengers. Despite being very early every shop, cafe and seating area was overwhelmed. More queues for any of the places to eat, and numerous people sitting in corridors due to the lack of seating. Luton Airport management need to look at other small airports, Southampton, Edinburgh etc who can get the service right. I will not use this airport again.



Luton Airport customer review :  14 December 2013 by J Bithell    (UK)

Rating : 0/10

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Recommended

Visited twice and a terrible experience both times. Wanted to collect a friend and tried to book mid term car parking for an hour, website wouldn't let me. Left car there on understanding you get 30 min free, spent 10 min waiting for bus to terminal and 15 min waiting for the bus back, ended up paying almost 20 for an hours parking or 20 for 30 min if you take away the 30 min free. Second time I used the drop off, that costs 2. It feels terrible having to just dump friends at the roadside, pay 2 for the privilege of doing so and then panic about getting out. 15 min from driving in and out is not enough to get people out of a car, coats on, luggage out and then say goodbye, few days later I get a bill in the post saying I had overstayed my 15 min and a fine of 80. Currently arguing the point as my clock & watch say I was out of there before 15 min. Feels like they are desperate to rip off all people passing through the airport, maybe from trolley hire, VIP security, express boarding etc. I'm surprised they haven't starting charging for using toilets yes. I've spent 13 years travelling and working all over the world, I've never had the same terrible feeling of being conned as I did after going into Luton. I'll be trying hard to avoid ever returning and will be telling all my friends to avoid it.



Luton Airport customer review :  11 December 2013 by Simon Castleman    (UK)

Rating : 0/10

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Recommended

Queuing taken to an art form. Queued to check in - 40 minutes (its much worse early morning as many flights go before 09.00) queued for security 30 minutes. Queued on the stairs near the airbridge 20 minutes when boarding. On the way back queued for 20 minutes at passport control. On the basis you spend all your time queuing there is not time to visit the shops they will try and rob you at every opportunity (2 for a plastic bag etc). There were two you ladies travelling on my inbound flight with young children one of whom was heavily pregnant. Were the buggies delivered to the aircraft steps? - no they were delivered the baggage belt a good way away and on the other side of the ridiculous passport queue. I've been though a lot of airports in my time and this has got to be the worst I've ever had the misfortune to use. Its 30+ years since I travelled from this joke of an airport and I will not use again unless there is no other option.



Luton Airport customer review :  9 December 2013 by A Lynch    (UK)

Rating : 0/10

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Recommended

We will never fly from Luton airport again. Security is simply a money making scam at this airport. The only liquid I had was an anti-bacterial gel less than 100ml which I took out of my carry on bag and placed in the tray for x-ray. The security person said it needs to be in a re-sealable clear plastic bag. I asked for one, he said they were 1 each. I said the anti-bacterial cost less than that and he could keep it. I then noticed the person in front of me had several loose liquid bottles in their tray (not in a bag) and pointed it out to him. He said "I didn't check that tray my colleague did". However, this wasn't the only issue, my wife never takes liquids out of her handbag when going through security and she's been pulled up on it every time at Gatwick, Stansted and Heathrow. My wife was behind me this time at Luton airport security and again left her liquids in her bag. They went through the x-ray machine and no one pulled her up on having liquids in her handbag, and it wasn't one little mascara, but several liquids in small bottles such as cosmetics, nose drops and an anti-bacterial. Therefore, my conclusion is that the security is a joke and they don't care if you have liquids in your handbag, but if you put them loose in the tray on show then prepare to be charged a 1 for bag.



Luton Airport customer review :  4 December 2013 by S Saunders    (UK)

Rating : 0/10

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Recommended

I work as a driver for a major travel company, taking and collecting clients from mainly Heathrow and Gatwick Airports. I had the misfortune to collect clients for the first time from Luton on Monday. What an absolute disgrace of an airport waiting to rip you off at every turn. They had the audacity to charge 7.90 for an hours parking on what looks like a bomb site then wanted another 1.75 to pay by credit card, and all with a very long walk and no shelter from bad weather from terminal to car. (Heathrow T5 is 6.00 per hour undercover, two minutes from the Terminal and no credit card fees. I will be speaking to the Tour Organiser and asking them not to use this airport again.



Luton Airport customer review :  3 December 2013 by L Watt    (UK)

Rating : 0/10

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Recommended

Staff either utterly disinterested or extremely rude. Total rip off with paying for plastic bags at security. I was forced to buy despite having provided my own as apparently it was the wrong size and prevented from progressing through security until I had done so. Biggest problem is rudeness of staff and their attitude to customers in general, have never felt this way in an airport before. Will not fly from here again!



Luton Airport customer review :  27 November 2013 by B Jones    (UK)

Rating : 0/10

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Recommended

I have the dubious 'pleasure' of having to fly from this airport twice a week, just getting dropped off is an issue! The airport appear to have fences along the roadsides on a two mile radius around the airport forcing you into a minimum £2 drop off area. If you want to park longer, take out a mortgage and don't expect a car park - imagine pouring tarmac onto a ploughed field and you get a feel for where you will leave your car. The staff in security are unbelievably rude which is a shame as you will spend so long in there by the time you get out they will feel like family to you, the queues are huge, and generally only two lanes are open of which one I believe is mainly for gruff and grumpy staff to use. OK arriving, if you are lucky enough to be at the gate near arrivals I envy you, the rest of us have to wait 10 minutes for a bus as our arrival always appears to take the ground crew by surprise, I mean its a big orange aircraft what's not to miss? On departures this week, we sat onboard for an hour as we waiting for the fuel truck to arrive If I could fly from a different airport I would, my suggestions on improving the airport? Knock it down and try again.



Luton Airport customer review :  27 November 2013 by J Yugin    (UK)

Rating : 0/10

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Recommended

How can they charge 2 for a drop-off which took all of 30 seconds, and charge 2 for a trolley? The drop-off is not even adjacent to the terminal! Even the staff agreed with me it was a rip-off.



Luton Airport customer review :  14 November 2013 by T Hodge    (Australia)

Rating : 1/10

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Recommended

What a joke of an airport. Trying to get every extra pound out of you. 2 to drop someone off, 5 for one hour of wifi for starters. Just things you would expect 'international airports' to provide free of charge. Security were on the grumpy side but on par with other airports. Got through reasonably quickly as we flew at a quiet time of day. Only about 5 seats at every boarding gate so when flying with an airline with no seat allocation you're sitting on the floor for at least 30 minutes waiting to board to get a choice of seat. Coming back into the UK, the EU passport line was very long and the non-EU very short. We were held up a bit longer as non-EU passport holders due to others ahead of us having visa problems but staff worked as efficiently as possible to get through the backlog. In terms of facilities and charges, it's not what I expect of an international airport. Bus terminals have more class than this airport.



Luton Airport customer review :  5 November 2013 by S James    (UK)

Rating : 0/10

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Recommended

Although mid-term car park is advertised as free for the first 30 mins, you will be very easily charged because it is almost impossible to return to your vehicle in less than 32-33mins. I have used multiple times the mid-term car park to leave my car whilst taking someone to the airport and only once I've managed to return in 28mins. They should make the first 60mins free and/or allow you to walk into the terminal. I guess it's just a way for them to make easy money with us. Most of the times I've used that car park, I was charged because I have returned in 32, 33, 35, 43 minutes. It is incredible. What they are thinking? I mean they don't even have asphalt. They charge you for leaving your car on a muddy field.




 

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