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Luton Airport Passenger Reviews and Luton Airport Traveller Reports



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Luton Airport customer review :  21 June 2013 by Howard Barker    (UK)

Rating : 7/10

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Recommended

The terminal has the appearance of a warehouse from the outside but for a Wednesday lunchtime flight it was all very painless. No queue to speak of for bag drop and security remarkably quick considering they have a paid-for fast track lane. Returning early evening passport control was much faster than Gatwick and bags waiting. Eating drinking and shopping facilities a bit limited. The wait for buses from the railway station adds to the time travelling to and from there as they only seem to leave when full. Might be a different story on a Saturday morning in August.



Luton Airport customer review :  11 June 2013 by N Montgomery    (UK)

Rating : 0/10

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Recommended

By far the worst airport I have ever been to in terms of the security staff. They are so rude unhelpful and clearly untrained when it comes to children and families. An absolute embarrassment to the UK.



Luton Airport customer review :  11 June 2013 by A Martin    (UK)

Rating : 5/10

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Recommended

Luton is probably the worst of the London airports in my view yet it still has its good point and I have been to far worse airports before. The biggest problem is getting there. Whilst rail services to Luton Airport Parkway are very quick and regular, Luton is the only London airport to have no on site railway station and therefore requites a shuttle bus ride to/from the terminal and that can really slow things down. The drive to the terminal from the M1 motorway J10 is atrocious and frequently congested. Speaking of congestion, the airport terminal gets very busy in the morning and I believe nearly half the days departures leave before 9am. The relatively compact airport can get very busy in the morning period and queue times reflect this. We had to queue for a good 20 minutes to reach security which is significantly longer than at Stansted or even Heathrow T3. On the plus side, the airport is very nice if flying after 9am where queues are shorter (but still could be better) and the departure lounge is bright and spacious. There's not as good a range of facilities like shops or restaurants as other London airports but it's still not bad considering the size of the airport and you do have everything you want or need before you fly. I have also never experienced poor service from staff, although I have never had the misfortune to experience it really at any airport. One thing about Luton is that I can't really see it changing or improving much in the short to medium term as it's always very samey. Overall I would not recommend this airport out of choice, however I would never really advise people to avoid it either. Just use it if you have to or it's easier for your journey.



Luton Airport customer review :  29 May 2013 by J Herne    (UK)

Rating : 0/10

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Recommended

Has to be the worst airport in the UK. Extremely rude, lazy staff. The standard of cleanliness in the eating area was disgusting. Just get the impression that most of the staff do not want to be there and do not want to do the job they are paid to do. I know its very unlikely that any action/improvements will result from all these bad reviews. Luton airport will continue to be at the bottom of the barrel as far as UK airports are concerned.



Luton Airport customer review :  28 May 2013 by K Clifford    (UK)

Rating : 0/10

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Recommended

This airport is a disgrace, the treatment received by passport control staff in particular is at best an affront on human dignity. They are lazy, badly organised and extremely rude. The last thing you expect when you arrive off a 4-5 hr flight at 10.30 in the morning is to have a state official jumping up and down and shouting at the queue of people trying to get through passport control! We the public are paying for a service here and it's the most disgraceful service. I have used Luton many times over the past ten years but it has just got steadily worse so will not be using again. I do no expect to see any improvement or action taken as a result of these reviews this is the UK after all!



Luton Airport customer review :  27 May 2013 by S McNamara    (UK)

Rating : 4/10

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Recommended

Ridiculous queue for security. Other countries proactively pick out those travelling with children/infants to get through security/passport control quicker. UK airports and Luton in particular could benefit from such service. Gates were more like military classrooms than the start of your holiday. Return leg experienced similar queues at passport control. Poorly laid out and managed.



Luton Airport customer review :  22 May 2013 by John Eustace    (UK)

Rating : 2/10

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Recommended

This is more like a shabby motorway service area than an international gateway. Avoid if at all possible - management seem more interested in money grabbing for parking, drop-off, trolleys etc. than providing a decent service. I have seen much better in the so called Third World. Remember that apparently attractive EasyJet flight price is only part of the story. If you must use Luton airport allow plenty of time to clear security, and expect to queue at passport control when you get back.



Luton Airport customer review :  16 May 2013 by Geraldine Capper    (UK)

Rating : 0/10

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Recommended

We missed our flight yesterday due to ridiculously long delays in security. Easyjet is inflexible and preferred to offload our bags than let us board even though it was 25 minutes to departure. Cost us, and the 20 others that missed Easyjet flights, 60 each to get flights 2 days later from Gatwick. So lost 120 on flight charges, taxi costs, 2 days of our all inclusive holiday, credit card charges, 8 priority passes for security (which we bought when we realised we wouldn't get through in time) - the list goes on. Just be aware that Luton airport is understaffed so allow masses of time. A combination of that + budget airlines = potential misery!



Luton Airport customer review :  13 May 2013 by M Chappell    (UK)

Rating : 1/10

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Recommended

We have just returned from a wonderful weekend in Paris and, due to the convenient flight times, we elected to use Luton Airport. Thankfully, our arrival at security was perfectly timed as, whilst we didn't get stuck in the very lengthy queue ourselves, we did see it snaking its way behind us as we made our way through to departure on Friday evening. Had we been 10 minutes later, we would have got stuck at this stage ourselves. Unfortunately, we weren't so lucky on our return last night! We were dismayed to reach the passport control hall to find a very long queue of people and only three officials dealing with those with EU passports. Thanks to the lack of officials and chaotic organisation which allowed for significant queue jumping, it took 40 minutes for us to get through passport control. Given that Friday and Sunday evenings are peak times with a high number of passengers heading off/returning from weekends away, it seems ridiculous that Luton Airport is not staffed to deal with those demands!



Luton Airport customer review :  29 April 2013 by K Glasby    (UK)

Rating : 7/10

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Recommended

16/04/13, Luton to Faro. Checked straight in with Easyjet and then straight through Security who were pleasant and helpful, airport did not appear to be very busy.



Luton Airport customer review :  17 April 2013 by H Gibbs    (Netherlands)

Rating : 4/10

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Recommended

When arriving by plane at Luton airport you have to cross a road, go upstairs, along a long corridor and down more stairs. Then you arrive in a shabby immigration hall with long queues. Only after this do you reach the very poorly maintained toilets. There is an uncomfortable shuttle bus to the railway station. Altogether a very unwelcoming entry into the UK.



Luton Airport customer review :  15 April 2013 by Dean Vaughan    (UK)

Rating : 0/10

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Recommended

The pick up and drop off procedures are a disgrace. The airport management team should hang its head in shame for the appalling misery it inflicts on its paying customers. I've seen elderly people with suitcases trying to scramble over the barriers which are in place to force more money from them. I have already shifted my company business away from Luton airport and we now use Gatwick exclusively despite the fact that we are based within 10 miles of Luton. I have to use Luton airport to pick up or drop off my business contacts who have booked via this airport but otherwise I avoid it like the plague.



Luton Airport customer review :  15 April 2013 by P Devereux    (UK)

Rating : 0/10

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Recommended

Now costs 2 to drop off near the airport. Use the mid term car park instead as you get 1/2 hr free and free shuttle bus - shortish wait in the cold. Now costs 2 for a trolley when you arrive from abroad - I think it is free when departing? Not good for families - have to travel on the bus, have to have a trolley as wife is pushing the pushchair.



Luton Airport customer review :  5 April 2013 by H Walker    (UK)

Rating : 0/10

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Recommended

One of the most infuriating airport experiences I have ever used. As a frequent business user, all future flights will be moved to Stansted or London City. The attitude of parking outfit Apcoa shames the airport and I have no intention of putting another penny of my cash in their pockets. A disgrace.



Luton Airport customer review :  4 April 2013 by Ernest Pallas    (Gibraltar)

Rating : 8/10

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Recommended

I travelled from Luton to Malaga on 30th March. I queued up for security approximately between 1300 and 1400 hrs. It took me approximately a half hour to go through security controls, which is not bad - but the security officer controlling the queue was rude and treating people like cattle! His demeanour was terrible.



Luton Airport customer review :  2 April 2013 by Hector Macduff    (UK)

Rating : 5/10

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Recommended

The main departure lounge at Luton is often crowded. If you are in good time for your flight a good idea is to go to the old departure lounge area which is on the way to Gate 1, it is usually quiet here, plenty of seating and there is an ok coffee lounge. Keep a look on the monitors for your flight though as it takes about 5/10 minutes to get back to the new departure gates if your flight is leaving from there.



Luton Airport customer review :  12 March 2013 by R Brett    (UK)

Rating : 9/10

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Recommended

A pleasant and hassle-free experience. The walk from the parking shuttle-bus drop-off is slightly convoluted but, inside, it's bright and welcoming. The security check was well-organised and very quick. The departure lounge is bright and clean with ample comfortable seating and a good range of shops. Boots still do their very cheap meal-deal at normal price and we were able to take that on board our Easyjet flight. Departure gate information was clearly displayed. Would happily use Luton again.



Luton Airport customer review :  21 February 2013 by Rob Smit    (China)

Rating : 5/10

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Recommended

First visit to Luton. The airport matches the budget airlines operating from there. No frills and little comfort but for cheap flights into/out of London it serves its purpose. My biggest gripe on this trip was actually with the cost for railway tickets. Almost 17 pounds (incl. booking and CC fee) for one way from St Pancreas to Luton terminal building is extortionate. For this reason I may consider using London City instead next time.



Luton Airport customer review :  31 January 2013 by B Soden    (UK)

Rating : 0/10

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Recommended

I always end up using it because I live in Milton Keynes. Its the only airport I have used that makes you pay for the privilege of putting customers and money through its shabby doors! The staff behind the scenes - well it feels like I am waiting for my bag to walk itself off the plane sometimes! The people picking me up are paying 1 every 10 mins to drive around the loop again. Trying out East Midlands next.



Luton Airport customer review :  30 January 2013 by Sarah Parsons    (UK)

Rating : 0/10

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Recommended

I have just dropped my husband off at Luton airport. I drove through the quick drop off lane with my 1. I parked by the side, my husband got out and proceeded to the barrier. Could I get out, of course not because some fool had parked on the zebra crossing and blocked the exit. I put my head out of the window and told him he was not allowed to park there. I received a dirty look, no sorry (of course not). The car park attendant saw all this and said he was very sorry but was so fed up with being sworn at the whole time he didn't bother to say anything anymore! What is this country coming to. Why doesn't the airport put a camera on the zebra it waste enough money trying to expand the airport. Come on England lets not put up with this any longer Lets start acting like the rest of Europe and take not take this rude language, breaking the law anymore.



Luton Airport customer review :  17 January 2013 by Andrew Jones    (France)

Rating : 0/10

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Recommended

Pickup / Drop off area is a disgrace. | know of no other airport where you have to pay for the privilege of driving through the pickup drop off area without stopping (apart from paying at exit barrier). If the person you wish to meet does not stand exactly in the pickup area but at the side of the road at the entrance to it you still have to pay to get out, but a couple of weeks later you receive an eighty pound fine from APCOA parking. If space really was a problem they could make a free drop off line with a 3 minute maximum stop to get as many cars in and out as possible. Works nicely at Nice with no need for enforcement. The current arrangement at Luton is just calculated to maximise income. Luton will be my last possible choice of British airports in the future. Liverpool was much better. Not enough seating in departures unless you buy a drink that you don't want, and all the little extras to gouge even more. I found the employees I met were all quite agreeable but there is a money grabbing ethos that permeates the whole airport that I didn't like.



Luton Airport customer review :  7 January 2013 by Sue Young    (UK)

Rating : 0/10

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Recommended

Had to drop collect and drop of my daughter over the Christmas period. Told her to use Luton as is closer than Stansted. However, after the experience of going there I'd much prefer driving further and collecting her from Stansted. The traffic signs are awful and very misleading hence me driving into a no entry zone. Was soon told by a disgruntled employee that there are cameras monitoring that access and I'd get a fine. Congested, confusing, too many signs, to many roads leading of the small roundabout. Never want to go there again.



Luton Airport customer review :  28 December 2012 by D Koceva    (UK)

Rating : 0/10

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Recommended

Worst experience travelling from and to Luton. Staff incredibly rude and dismissive. Treat you like cattle with no respect. Would love to travel from a different airport but Luton is the only one providing flights from and to my destination. I hope that changes soon as being forced to travel from and to Luton is a degradation I despise all thanks to the horrible staff.



Luton Airport customer review :  17 December 2012 by C Wright    (Spain)

Rating : 0/10

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Recommended

Recently flew into Luton airport from Alicante. Although I am a very frequent flyer it is the first time I have encountered the new passport checking system. Which is in itself an excellent idea. However, the visual description of how to use them is not great! There was one man trying his best to assist people. After showing my passport I then had to pass into the next section but the gate did not open? I then heard a man yelling at me that I should come back and stand on the picture of the feet (which I had not seen because I was looking into the lens which scans your face), he then shouted to myself and other customers that 'it was not rocket science'. At this point I realised that it was a security guard leaning with his colleague outside the barriers shouting. I made my objection to the security guard about how he was treating people, for which I received no apology, he merely stated that he was not shouting at me but someone else. I was then told to 'go away' both verbally and with a wave of the hands! I have yet to find out what training airport security receive at Luton airport but surely basic manners and general politeness are an essential part of any job when dealing with the public.



Luton Airport customer review :  10 December 2012 by James Jones    (UK)

Rating : 7/10

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Recommended

Been a while since we've flown from Luton but felt compelled to write something after the bad reviews posted. I felt the whole experience was great. They seem to have fixed the problems with the road that I have experienced previously, straight through and into the drop off area. Check in was very busy being 6am but wasn't long before I was on my way to security. Again busy but no busier than other airports I've flown from, we were through and into the departure lounge inside of 20 minutes. as for the departure gates, ok they are not the best facilities I've seen but at least they're not 3 mile walks like some UK airports. I don't understand the poor comments regarding the staff and service, seems to me that these people obviously have an agenda of some kind, I saw lots of people arguing in security about having stuff taken off them but I suppose that happens if you don't follow the rules. I would recommend using this airport and I will use it again.




 


 


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