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Luton Airport Passenger Reviews and Luton Airport Traveller Reports



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Luton Airport customer review :  5 November 2013 by S Ciubuc    (UK)

Rating : 0/10

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Recommended

This is the most horrible airport I have travelled from, more than once. My experience include: At least 3 hour delay on the flights, especially the Wizz Air flight to Romania on Friday night. I understand that sometimes the flight comes with a delay from Romania but this does not excuse the following: 1) Flight arrives and employees forget to take the stairs so that passengers can come out of the plane. This happens while outbound passengers are waiting in the tightest space, some on the stairs down, waiting for the staff to open the doors. 2) No matter the low cost airlines there is no line for priority and normal, priority passengers have to push their way through. 3) Sending passengers to the wrong gates, I once walked for 15 minutes with all my luggage from one side to the other after I had sat in the wrong line for 5 minutes. 4) Staff were extremely rude. 5) Flights are listed on the internet far later than they should so I don't even know I have a four hour delay until I get to Luton. 6) One time it took them 1 hour to take me out of the airport, after I had passed through security and my flight was cancelled. The employee escorting me did not know how to take me out and the information desk was sending me to the wrong place to meet my escort. I fly very often so I understand that the probability of problems happening to me is higher than usual but, with a bit of organisation on behalf of the airport most problems could be fixed.



Luton Airport customer review :  1 November 2013 by A Earley    (UK)

Rating : 0/10

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Recommended

On traveling to Dublin this Sunday 27/10/13. I could not be less impressed with the security staff. My wife who has a prosthetic leg had to tell three separate people why the alarm was going off. The supervisor came over and asked again my wife quite rightly pointed out that this was the fourth time she had to explain what was wrong, no apology was offered, instead the supervisor said 'give her a full body search if you have to' they then asked my wife to expose the foam on her leg so they could take a swab. All of this was done in front of my four children who where waiting on their own at the end of security, I to was searched the whole process in my opinion was a power trip for the badly mannered and ignorant supervisor. I fully understand security at airports but at no point should these people think they are not accountable, the staff at Luton need to go to Dublin for some training they were so discreet and polite.



Luton Airport customer review :  21 October 2013 by R Carter    (UK)

Rating : 0/10

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Recommended

Friday evening 18th October 2013. A dismal experience. the staff at both the Fast track entrance and the desk just prior to entering the long, winding queue were downright rude and officious. The entire procedure made us feel like a nuisance to the staff. The scanner operators were slightly cheerful, but overall I would never willingly choose LTN as a departure point again - only as a last resort.



Luton Airport customer review :  16 October 2013 by J Davies    (UK)

Rating : 1/10

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Recommended

A drop off charge of £2 is outrageous, £1 for a security plastic bag is equally outrageous. Arrivals is a labyrinth of corridors , queues and doors. Toilets in arrivals disgusting. Security unnecessarily officious, unhelpful and slow. The worst airport security experience I have had.



Luton Airport customer review :  16 October 2013 by S Shepherd-Stubbs    (UK)

Rating : 0/10

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Recommended

Luton drop off zone where it can cost 9.21 pounds per minute. We use this airport for 10 return trips a year on average, flying in and out of Spain, if we had the opportunity to use a convenient alternative, we would not hesitate. On 17th July we went to collect some Spanish friends, their flight was delayed by 15 minutes and like a previous reviewer we didn't see the sign that said 15 minutes maximum wait. So we sat in our car for the extra 14 minutes, not leaving it once. We then left and went on our way, on the 18th July we flew back to Spain. When we returned in September there were two letters waiting, one a fixed penalty notice for £80 sent 10 days after the collection and a second legal letter saying the case had been referred. We were not given the option to pay the reduced amount and to cut a very long story short this has now cost £131. Coupled with the rude service from security staff who insist that even with toiletries in a clear bag that their own need to be used this airport and it's staff are probably the worst in the UK, and you have to take a deep breath to walk through smokers polluting the entrances and exits. Avoid if you can possibly fly from somewhere else. Alicante is head and shoulders above this airport.



Luton Airport customer review :  16 October 2013 by N Quilty    (Ireland)

Rating : 0/10

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Recommended

Luton airport must be UK's worst airport, yesterday I travelled from Luton to Dublin airport, we were called to board one hour before our flight was due to leave, we ended up at gate 15, I was shocked to arrive and find that there was a very long queue down a corridor and then down a narrow flight of stairs, where we were hoarded like cattle going to market, we all ended up in a tiny room, no more that the size of a small classroom, at least 200 of us! We had to stand there for what seemed like hours, and had to put up with babies crying, buggies, one man coughing like a horse and proceeding to spit into his hankie, and no seating or toilets. This so called gate is not a gate, it should be condemned, not only for the over crowding but the danger it contains. Please can I request that this gate be closed down, it's not safe and it's a disgrace to the Luton airport authority.



Luton Airport customer review :  14 October 2013 by Trevor Yorke    (UK)

Rating : 0/10

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Recommended

Merely collecting anyone by car at Luton Airport is now a dreadful experience. The signage for example, is appalling. Having to pay merely to pause to collect someone is a disgrace. Having not been there for a while, I had to drive around the one way system three times before I understood what one is meant to do. Having, I thought, understood the procedure, I put££2 into a machine I was immediately directed towards the exit, so had to go through the whole process again, leaving my son standing non-plussed on the kerbside. In it's relentless efforts to make as much profit as possible the airport authority sight has been lost of making a visit to Luton Airport a pleasant experience. Meeting our son after an 18th month period abroad was completely ruined and made unnecessarily stressful. Altogether appalling - but what do they care?



Luton Airport customer review :  14 October 2013 by M Erlick    (UK)

Rating : 0/10

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Recommended

Arrived back from Antalya on October 12 at just past midnight, flight was early. It should have arrived at 00.30. Waited over an hour 30 minutes for our luggage with absolutely no explanation of the delay other than two pre- recorded statements asking for our patience. When Servisair were asked for a comment their representative stated that the flight prior to ours was late and that ours was early. Do they actually have more than one crew working on baggage handling at this time of the morning? This state of affairs is unacceptable and perhaps Thomson Airways should consider taking complaints of this type to the Airport Management direct. Servisair are obviously not doing their job properly. Also security staff are rude and why is it that at other airports there is hardly any queuing at security or check in?



Luton Airport customer review :  11 October 2013 by A Groyer    (UK)

Rating : 0/10

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Recommended

My experience is consistent with many of the reviews posted on this website. Rude security staff. Overly invasive security checks with no regard for the actual threat posed. No seating facilities at the gates so you stand for ages. On a previous visit I stood in a passage for an hour because they called the flight, even though it wasn't ready. No information is provided while standing around. Here I believe the airport and airline, in this case Easyjet, are jointly responsible. I have no intention of subjecting myself to these degrading experiences in future so will stay away from Luton Airport.



Luton Airport customer review :  3 October 2013 by S O'Dwyer    (UK)

Rating : 0/10

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Recommended

Luton Airport and facilities. Very, very sad to see one of our UK airports like this. The parking costs are very expensive, the attitude of the people running the place is awful. From the minute you turn into the airport complex, checking in, security. We all know we need security but where did these security people get their training and attitude? This airport used to be ideal to get in and out of Europe. I will never use it again or recommend our customers to use it. To understand what I mean about Luton Airport look back ten and twenty years ago.



Luton Airport customer review :  1 October 2013 by G Morgan    (UK)

Rating : 0/10

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Recommended

We travelled from Luton airport on 19th September 2013 and the experience was appalling. We are in our 60s and were carrying a bag each of around 9kgs. We thought we would take a trolley but to our amazement, unlike anywhere else in Europe, we were expected to pay £2 to do so. We just carried the bags the long, uncovered distance from the car-park to the departures terminal. Once there we joined a long and what seemed interminable queue. Once through security, we rejoined the queue for our plane and had to queue again on a dark staircase for at least 15 minutes. The arrangements at Girona both arriving and leaving were a totally different story, with free trolleys and smiling, helpful staff everywhere. On arriving back at Luton today, we were all, including a fairly disabled, elderly man, forced to walk for what seemed like miles up and down stairs from the plane to the arrivals hall, this followed by a further, trolley-less walk across to the car, had it been raining we would have been soaked. What a pity! Luton used to be a convenient and friendly airport enabling passengers to travel in comfort. Nowadays the only resulting feelings after travelling from there are anger and stress. With a choice of both East Midlands and Birmingham, as well as Stansted available to travellers from the south-east/midlands, Luton should acknowledge that it is not performing as it should and will end up losing customers.



Luton Airport customer review :  25 September 2013 by S Allsopp    (UK)

Rating : 0/10

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Recommended

My son and 3 friends were booked to fly to Berlin. Having only hand luggage they thought they would not have a problem with security queues. There was. A massive queue and they missed their flight by 15 minutes! When they tried to get help they found staff very unhelpful and most of them unable to understand what they were saying as they didn't speak much English! They had to pay £60 each for another ticket and £43 each for a night in a grubby Ibis hotel! Luton airport is chaotic and I am surprised anyone bothers to fly from it! Coming back from Berlin they had no trouble - through security in 10 minutes and staff speaking English and very helpful!



Luton Airport customer review :  18 September 2013 by S Tracey    (UK)

Rating : 0/10

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Recommended

I had to collect an elderly relative and decided to park in the Short Stay Car Park. The surface is very uneven and very poor quality. It was raining and as the whole car park is on one level and outside we got soaked! The spaces are so close together. The route around the car park doesn't flow, there are dead ends that if you aren't that great at reversing you would have a terrible time as there is no room to turn around. It took me 15 minutes to find a space and I was charged £11 for 1hr, 40 mins which I think is a disgrace. What sort of impression does this leave people travelling into the UK via this airport.



Luton Airport customer review :  14 September 2013 by Nancy Morgan    (UK)

Rating : 0/10

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Recommended

Luton Airport is not up to standard, staff are rude and lazy. Please do something about this as people will not keep using this airport, and Wizz Air are so good. I used Luton on Wednesday 11th September and feel sad that I have to write such a bad report. The man who took us from assisted passage was so rude, along with other staff.



Luton Airport customer review :  11 September 2013 by Jon Quick    (UK)

Rating : 0/10

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Recommended

I live locally and am so disappointed with so many aspects of the way customers are treated, from drop off prices, attitude at customs check points demanding only 1 plastic bags purchased unnecessarily and forced to back of huge queue to very long waits at passport control. So even though it is local I am now using Stansted or Gatwick.



Luton Airport customer review :  6 September 2013 by Federico Muscogiuri    (Ireland)

Rating : 0/10

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Recommended

The previous reviews sum up the Luton experience and there is little I can add that has not already been said. However what worries me is that this situation has been going on for at least 5 years without any signs of improvement. Passengers should simply vote with their feet as in my opinion this is the only way the management in this so-called airport will do something about it. All London airports have their limitations but Luton takes the biscuit. I am now carefully avoiding this airport even if it means paying more for my flight.



Luton Airport customer review :  6 September 2013 by Don Bartlett    (UK)

Rating : 0/10

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Recommended

I had to pick up my daughter from Luton Airport. When you arrive at the roundabout outside the terminal there is a mass of signs and no time to decide. I saw the large sign for the drop-off and pick-up point and headed for that. £2 for 15 mins. I didn't see the smaller signs saying "unattended cars will be removed", but on returning after a few minutes I saw my car being towed away. The parking area was deserted, so I suppose the tow-vehicle must have been standing around waiting for a fresh victim. It cost £180 to have it released. Apparently this happens about 20 times a day, more at the weekend. I will never have anything to do with Luton Airport again.



Luton Airport customer review :  5 September 2013 by D Carter    (UK)

Rating : 0/10

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Recommended

Appalled with this airport. £2 charge for drop off is unquestionably exorbitant, security staff are rude and answer back to customers, check in is managed by incompetents with queues out the door and I had the novel experience of queuing at gate 18, which shares the same space as that for gate 17, on a flight of stairs. Mothers with children and prams were queuing on a flight of stairs. Luton is undoubtedly one of the worst airports I have experienced and it cannot fail to put me in a bad mood at the beginning of my holiday. I am ashamed that Luton is a British airport. Avoid it.



Luton Airport customer review :  27 August 2013 by E Sutton    (UK)

Rating : 0/10

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Recommended

So, Luton have come bottom in the UK airports customer survey! I am not surprised at all. Having to pay £2 to drop someone off, pay for a trolley and then the total insult - having to pay £1 for 2 plastic bags for medicines and liquids! Total joke. I also use Edinburgh frequently and the 2 airports are poles apart! Luton seriously needs to wake up and smell the roses otherwise it will come bottom all the time.



Luton Airport customer review :  27 August 2013 by J Quarles    (Netherlands)

Rating : 0/10

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Recommended

Last month I went on a family trip with 2 adolescents and 2 parents to London. Since we were traveling with hand luggage only, the departure hall seemed an easy hurdle for our return trip. After a pleasant stay in London, we arrived in Luton departure hall an hour and a half before take off. There were long queues at the luggage counters, especially the Easyjet counters. Confident, because we could bypass this queue, we took a short break before we went to passport control and security check. No written or verbal signs whatsoever about the massive queues that were ahead of us. Then, after showing our passports and boarding cards, we entered a huge space, on this review site better described as an immigration hall, fully packed with people duly following a labyrinth of ropes. The end of this story is also described by many visitors of this site. Queuing time for ordinary hand luggage turned out to take at least 1 hour. Customs officers working to rule, having all passengers take of their shoes, inspecting items, while our gate was about to close. Running on our socks we reached on the off-chance the right place where 23 people were standing before an already closed gate. Going through the reviews, more then 20 people missing a plane because of queuing times at Luton seems business as usual. I wish that I had read these reviews before! When you really take the chance of traveling via Luton airport, be prepared to miss your flight. Easyjet will sell new tickets for 60 pounds each and in case it is late, you can book a hotel for circa 45 pounds per room. We will at least think twice before making a new booking. The same counts for Easyjet who, well aware of logistic problems at Luton, doesn't take trouble in warning its clients in advance, redirecting any complaint to Luton airport, not in the least troubled by earning extra at the expense of its derogated clients.



Luton Airport customer review :  21 August 2013 by Johnny Robinson    (UK)

Rating : 0/10

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Recommended

What a terrible time at Luton airport. The security staff were rude and could not care less about standards and the way they spoke to people. When entering passport control on my return the situation at the passport desk was shocking with about 500 people trying to clear immigration. The immigration staff when confronted with concerns just looked at you as if you were from another planet. I am not using Luton anymore, it is awful.



Luton Airport customer review :  19 August 2013 by Peter Edwards    (UK)

Rating : 0/10

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Recommended

I've been using Luton Airport for over 40 years and have experienced its general decline to what it is now in 2013, the worst airport in the whole of the UK. In the last 5 years I've been travelling, in addition to other destinations, to Majorca between 5 and 7 times a year and it's almost a relief during the winter months, when Easyjet don't fly to Palma, to have to make the trip from Stansted which is 3 times the time and distance. The complaints are endless, surly unhelpful security staff who often talk, joke and laugh with their fellow workers about what they did last night and what they are doing tonight. Untidy and overpriced eating facilities. The lack of telescopic walkways to the plane makes it look more third world. I find it particularly galling that on arrival you walk up one set of stairs, along a corridor then down another set of stairs. No other airport I've visited in the last ten years makes you do this. I now make most of my trips with just hand luggage as the baggage handlers must be the slowest in the country for what must be the shortest distances. I picked my son up from Luton a few days ago who had flown in from Edinburgh, a lovely clean, efficient and helpful airport, and was aghast that they had put up the pick up/ drop off charge to £2. This is typical of this money grabbing, terribly organised airport. I don't know how the new owners are going to improve things but if I may offer just one recommendation it is that they should sack every employee and make them re apply for their jobs and use a top recruitment agency from London who would sort the wheat from the chaff. NB. I always leave Luton Airport with a bad taste in my mouth which is brought about by the clouds of cigarette smoke that you can't void as you make your exit. Disgusting!



Luton Airport customer review :  14 August 2013 by D Allen    (UK)

Rating : 1/10

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Recommended

This is a dreadful airport and does not deserve to be called Luton London. The parking arrangements are a joke, the range of pre-flight facilities and quality of catering is terrible. The toilet facilities seem to rarely see any cleaning staff and there is a need to pay £2 for a trolley. Given that Luton probably needs the economic development and jobs provided by the airport I suggest the local community makes the management more accountable for what they are doing. I will not be going back.



Luton Airport customer review :  5 August 2013 by Ray Thompson    (UK)

Rating : 0/10

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Recommended

I have not used this airport for years and was dropping some people off on their honeymoon. I had £1 for drop off charge which I had been warned about. When I arrived it had risen to £2 which I did not have. I had driven down from Northampton in my old knock around clothes and would not be seen dead out and about trying to get some money. I have now found out you can go into the Mid-term car park for free. But if you are a stranger to the airport try and read all those signs as you negotiate all the various roundabout. I may now have a fine for dropping people off in a restricted area, but what do you do when you are flapping. I was bringing customers to the airport and they charge me for that. It is a cheap money grabbing airport with airlines who cars as much about their customers as the airport. If a high street shop tried to charge me for bringing my custom to them as I walked through the door then I would vote with my feet as I will do with Luton. I have to pick my relations up upon their return and that will be the last Luton Airport will ever see of me again. Why do you all put up with the drop-off fees?



Luton Airport customer review :  31 July 2013 by Derek Green    (UK)

Rating : 0/10

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Recommended

Disgusted to have to pay 2 pounds to drop someone off, it took a few moments. Very poor show. Will not fly from there again.



Luton Airport customer review :  16 July 2013 by C Munday    (UK)

Rating : 0/10

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Recommended

Only Luton has a consistently terrible attitude and service level. "Whatever" is the overall attitude. From paying for plastic bags to layout, cleanliness, slow buses, cages, security, management. Staff don't care and neither does its management. Appalling for airlines brands, influences heavily where and with whom I fly. Until it looses them money they will do nothing. Vote with your feet. Use your money cleverly.



Luton Airport customer review :  15 July 2013 by W Hartl    (UK)

Rating : 3/10

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Recommended

I remember Luton as a convenient airport for some budget flights years ago. This time we departed June 25 midday. The security queues were long and there appeared to be nervousness in the crowd and a lack of staff managing the queues. I noticed that Luton offers a paid "priority service" for getting better treatment at security. I find it unacceptable that the airport operator is trying to monetize the harassment they cause themselves by their poor performance and management of security queues! It seems to me like getting money out of passengers who need to get to their planes, instead of running the airport efficiently and effectively. For clarification, my view is not about saving a few pounds, but about security being a public issue and not an extra revenue opportunity for an airport operator.



Luton Airport customer review :  11 July 2013 by J Warren    (UK)

Rating : 3/10

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Recommended

Having recently used this airport, it is clearly evident that it is mainly geared towards low cost flights. The check in area is in desperate need of re-organisation (lots of confused passengers, too few check in desks open and under staffed) results in huge crowds all confined in one small space with the other half of the check in hall being empty and unused. On a plus side, going through security was quick and well organised. The departure lounge itself was alright, with a good variety of (over priced) shops and restaurants. However, the boarding system and gate area at Luton seriously needs to be improved; you are forced to shove for a place in the line and then be prepared to wait for a plane that hasn't even landed yet. Furthermore, there is absolutely nowhere to sit down in the gate area which could be a problem for families with young children. Furthermore, none of Luton's gates are fitted with jet bridges like Stansted, so bring a coat with you in case it rains! On return, we had to wait for over an hour for our suit case which is unacceptable. They kept stopping and restarting the conveyor (You'd think it would've just been easier to move the luggage onto a conveyor that actually worked properly!). All in all, this pretty much sums up the experience you can expect if you travel through Luton airport and I would strongly advise that you stay well clear unless there is absolutely no other alternative.




 

 


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