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Liverpool John Lennon Airport customer review :  18 May 2011 by P Nelson   (UK)

Customer Rating :  1/5

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From rude security staff who bark at you rather than talk like a human being, to appalling catering, grubby cafes, low ceilings everywhere. This airport reeks of overbearing management whose mission iis to make your experience as miserable as possible and to extricate as much money from you as possible. And to charge you £2 just to drop someone off or pick them up or check in to the Hilton Hotel. Avoid, if at all possible.

Liverpool John Lennon Airport customer review :  11 April 2011 by Paul Howgate   (UK)

Customer Rating :  5/5

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Used this airport for the first time last week and was very satisfied with the experience. We checked in at 5am and went straight through security with little delay, the staff were pleasant and efficient. There were enough facilities for our needs but seating would be seriously at a premium in the peak holiday season. On our return everything worked well and they even had a member of staff at immigration directing people to the next available officer, although Immigration staff need to up their game and try working harder.

LIVERPOOL AIRPORT customer review :  28 March 2011 by J Tennant   (UK)

Customer Rating :  4/5

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Liverpool to Malta return. The much maligned security seems to have improved considerably since the opening of the new area. From car to gate in around 20 minutes at a busy time of morning (0630) Staff were well turned out and friendly, though very thorough. Airside carpets are getting very shabby though and could do with replacing. Many gate areas are a bit prefabricated, though this would take major building work to remedy. Return was equally efficient.

LIVERPOOL AIRPORT customer review :  19 March 2011 by K Percival   (UK)

Customer Rating :  3/5

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Our flight was at 0730 hrs so we arrived at the terminal at 0500 hrs just in case the security process was slow. We had hand luggage only so went straight through to security. I had pre- purchased a fast track ticket as I hate queuing, but really didn't need it. We didn't see any queues, and they had every scanner operating with 3 staff on each scanner. All in all we were through in the departure lounge within about 8 minutes of arriving in the terminal. All staff we encountered were pleasant and helpful - perhaps we caught them on a good day. The facilities airside aren't great, and there are definitely not enough seats, but when you've only paid £50 for return flights I don't mind spending a bit more on a couple of cups of coffee so you can sit in the cafe. Queuing arrangements at the gates are a little like a cattle market, but guess that's what you get for flying low cost.

LIVERPOOL AIRPORT customer review :  11 February 2011 by B Smith   (UK)

Customer Rating :  1/5

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I despair of this place. Since my last visit they have relocated security getting rid of the nonsense of queuing on the stairs. However they still encourage customers to cough up a few quid in order to skip a few places in the line. While security does need to be taken seriously I found it a a bit much to be given an extended and thorough pat down when the gate didn't even ping. Following the return landing, though within 'spitting' distance of immigration, passengers were loaded onto buses, taken about 50 yards to a (wrong) door, then presumably as a result of driver error transported around the block to another entrance marked 'international arrivals'. Here we all got soaked as passengers shuffled up the stairs, along the long corridors, and then got stuck in an enormous queue for passport control. And, guess what, they must love forcing people to balance their bodies and luggage on staircases because it's back down steps once more to immigration. The only redeeming feature is that the passports checkers are quite pleasant as opposed to the rest of the people who work at Liverpool. More than an hour from getting off the plane to showing your passport really isn't on!

LIVERPOOL AIRPORT customer review :  7 February 2011 by M Timperley   (UK)

Customer Rating :  3/5

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Agree with that has been said about security. Why does Liverpool have to be so different to Manchester. Cheap and not cheerful and almost felt that staff were on some power game. The usual rubbish shops. Liverpool could be the small friendly airport - instead it's trying to be something its not.

LIVERPOOL AIRPORT customer review :  1 February 2011 by Richard Pym   (UK)

Customer Rating :  3/5

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I paid to use the lounge at Liverpool - don't bother. It is a windowless low-ceilinged room stuck in a corner. Food offerings at 0900 were limited to processed cheese and crackers and pre-wrapped cake - very disappointing. The security hall is much better than it used to be, although paying for fast-track is cheeky.

LIVERPOOL AIRPORT customer review :  22 January 2011 by L Cadwallader   (UK)

Customer Rating :  4/5

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From arrival at the Pricebusters car park to seating ourselves in Gate 3 area took approx 20 minutes, including buying a paper at WH Smiths. Security was very quiet and the staff polite and helpful. Our return transit was equally smooth: our flight landed 30 minutes early and we had exited the car park by the scheduled time of our landing despite the walk from "International Arrivals" to passport control and the need to get our prepaid parking ticket validated at the kiosk because of the usual misreading of our number plate on entry. No passage through any airport is a painless experience, but we know the ropes at LPL and by planning accordingly we seem to manage to avoid any major hassles.

LIVERPOOL AIRPORT customer review :  14 January 2011 by Steve Hirst   (UK)

Customer Rating :  1/5

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Arrived at Liverpool for a 7.00 am departure to Geneva. Car park sign said long stay was closed, when it was open. Panic over, as we had pre paid. Entered EasyJet end of terminal at 05.20 to see a long queue but realised that we could skip that as we had checked in on line. Proceeded via the new route to the departure lounge. Absolute chaos - people arguing, jumping the queue and desperate to make their flight. After waiting in line for 45 minutes we were only a third of the way down the line. Time now 6.15am. We decided to go back and buy fast track tickets at £3 each. Big mistake. When we arrived at the back of the fast track queue, it was almost as long as the other - staff were under great pressure and it showed in their rudeness. Finally the dash for gate number 9. Not straightforward as the design is to take you through as many shopping malls, bars and restaurants. Arrived at the gate to be told we were some of the first there for our flight. Still waiting for 80 passengers. Plane delayed 30 minutes.

LIVERPOOL AIRPORT customer review :  9 January 2011 by A Gregson   (Spain)

Customer Rating :  1/5

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This is my third trip using Liverpool Airport over the last three months, and I agree I think I will switch to the more expensive Manchester - the experience is just not worth it. Having experienced the awful 'attitude' of the security staff on a previous flight, (I was made to remove my thin cardigan - which concealed what exactly - leaving me stood in my vest), I pre- purchased fast track. This was a waste, as it didn't work, as the queue was as long. The Security staff seem to enjoy the fact that the queues are so long, and enjoy doing extra security checks that no other airport in Europe seems to carry out. An hour and 20 minutes is not a reasonable amount of time to clear security. And just to finish you off, when you arrive back in the country you queue once again for Customs.

LIVERPOOL AIRPORT customer review :  7 January 2011 by Justin Bell   (Spain)

Customer Rating :  2/5

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The reviews I have read after passing through Liverpool Airport will encourage me to stop by this website before I next book a flight to an airport that I haven't traveled to. I can only agree with most of them. When I passed through the airport was not so busy (31st December) and still security was slow and inefficient. The most unimpressive factor were the pay machines in several places for "Fast Track" security. There were machines before you go through security, as you go in to the hall, and just before the lines, in case when you arrive, you are horrified by the queues and can then pay the extra UK Stg 3 for the fast line. I think that extra optional charge for security is shocking. In my opinion that just encourages inefficiency in the main queue, so they can make more money. What will they do if everyone pays the Stg 3? Quickly add more security lanes?

LIVERPOOL AIRPORT customer review :  2 January 2011 by P Simpson   (UK)

Customer Rating :  1/5

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Simply a poorly run and poorly managed airport. Don't park in the Long Stay 2/Pricebusters car park unless there's nothing else available. The car park is always extremely busy and you're generally forced to park in or near the overflow area ending up around 3/4 mile from the terminal. The walk (there are no buses) from the car park to the terminal requires dodging cars, avoiding tripping on the awful footpath and, if you use a luggage trolley, playing the "when the will the trolley turn over and dump all my luggage on the road" game. It's an absolute joke of a car park. Now the airport - it used to be good. It was a small, well run and organised business. Now the owners have become ambitious, expanded the building in a variety of wierd ways and it's a dog's dinner. Lifts constantly out of order, escalators turned off, security queues that have to be seen to be believed, ludicrous routes to the gates that generally involves zig zagging through endless shops, the gates themselves that haven't seen any investment since 1980, staff who have turned disinterested into an artform, filthy toilets, etc etc. Every cliche regarding a bad airport is captured in this terrible place. Whilst Manchester has lots of problems, it functions as an airport. Liverpool doesn't, it's not fit for purpose currently and desperately needs top down management re-engineering.

LIVERPOOL AIRPORT customer review :  2 January 2011 by S Connor   (UK)

Customer Rating :  2/5

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When I first started using the airport almost ten years ago it was good - it was rather shabby and staff not particularly effective but passenger numbers were low and this meant speedy access to gate and speedy exits on return legs. During the last 4 years the airport has got steadily worse. The passport control / security areas are amongst the most chaotic of any airport I have been to. This has not improved despite new facilities - the problem is clearly with the staff. Some are just plain inefficient and therefore ineffective but by far the majority have a huge chip on their shoulders with a mixture of aggression and disdain for customers.

LIVERPOOL AIRPORT customer review :  1 December 2010 by A Kaye   (Netherlands)

Customer Rating :  1/5

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If you enjoy queuing for at security for at least 40 minutes every time you fly then this is the airport for you. When you get through to departures, if the sun is shining you will then have the pleasure of sitting in a greenhouse style shopping/bar area with no air-conditioning. When you land at Liverpool regularly you will have learnt to look around anxiously to see if any planes have landed just before yours. If they have you will have the pleasure of standing outside in the wind and rain whilst you wait to get into the ridiculously small and understaffed passport control hall. I used to fly at least 20 times a year from Liverpool, I now pay more for my flights to fly from Manchester because Liverpool is so bad.

LIVERPOOL AIRPORT customer review :  10 November 2010 by L O'Donohoe   (Ireland)

Customer Rating :  3/5

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Yet again the process of getting through security was unpleasant and left a bad taste in the mouth. I was in plenty of time - quite relaxed - no metals on me - didn't think the scanner beeped when I went through - but one of the security staff indicated a search was required. I made the mistake of asking him had the machine beeped? The next 5 minutes was an intrusive body search - which I'm sad to say had "attitude" written all over it. - the intent seemed to be to humiliate the customer. Clearly an unhappy group of staff - whoever heads up that part of the airport is responsible.

LIVERPOOL AIRPORT customer review :  4 November 2010 by Mike Henthorn   (Isle of Man)

Customer Rating :  2/5

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Following a leg operation last week I had to make my way on crutches with baggage unaided from the remote car park drop off point and eventually hobbled into the refugee camp that masqueraded as Gate 50 for my Flybe return flight to the Isle of Man.I was shocked at what was before me. There was absolutely no seating whatsoever and some passengers had unsurprisingly resorted to sitting on the floor. In my condition I would have welcomed the opportunity to sit down but more importantly there were at least two young mothers with babies and a number of elderly people many of whom were returning from various hospitals for all of whom a seat was more of a necessity than a convenience. My online complaint on the Liverpool Airport website has to date been ignored.

LIVERPOOL AIRPORT customer review :  31 October 2010 by Patrick Cunningham   (UK)

Customer Rating :  1/5

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I am not surprised at the intensity of complaint about the security at Liverpool airport. I travel frequently to airports all over the UK and can honestly state that Liverpool must rank as the worst experience of any airport in the UK. I agree with the various commentators on the rudeness and aggression of the security staff and like others am of the opinion of some sort of an agenda going on. My remaining frustration is who reads reviews like these, and does anyone ever do anything about them. Liverpool has an appalling reputation going back years, will someone ever sort it out?

LIVERPOOL AIRPORT customer review :  9 October 2010 by L Cadwallader   (UK)

Customer Rating :  5/5

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Compared with other recent posters our experience of LPL was very favourable indeed when we passed through on our way to PMI and back. Following recent surgery my wife temporarily needed wheelchair assistance and we could not fault the service provided. It was even thanks to LPL's e-mail passenger service system that I finally discovered how to contact easyJet to add a request for special assistance. We were directed to the PRM (Passengers of Reduced Mobility) desk when we arrived, checked in there and were issued with a wheelchair and then allowed to make our own way through security to the gate. Security was very quiet, but in any case we were directed straight to the nearest desk where everyone was very attentive and helpful. There were even apologies for the need to "frisk" my wife. We had to have a convoy system for boarding as there were 7 wheelchair passengers for the flight, the other 6 of whom required the "ambulift", while my wife was able to climb the aircraft steps alone and at her own speed. The whole procedure went so smoothly that the flight actually was able to leave early. Our return was equally well handled: since an ambulift appeared at the side of the plane and there were only 2 PRM passengers this time it seemed churlish to turn it down, so we were transported directly to passport control and bypassed the queues in the chicane. At no point in either direction did we get the impression that PRM passengers were a nuisance or inconvenience.

LIVERPOOL AIRPORT customer review :  1 October 2010 by M Robertson   (UK)

Customer Rating :  1/5

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Checked bags in exactly 2 hours before our 2pm flight. Spent 70 minutes in security queue. Saw lots of people being taken forward as their flight was closing. Had no time after clearing security to buy water or snacks and boarded flight 10 minutes before scheduled departure time with most people already seated. Staff at security were over the top and I saw many people getting shouted at.

LIVERPOOL AIRPORT customer review :  22 September 2010 by Lena Sandler   (Sweden)

Customer Rating :  1/5

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I wish I had read these reviews before yesterday. We had to wait for more than an hour in the queue to the security. Two lines were open and another one for those who had paid for the "fast" line. Suddenly they closed down one of the lines so with about 200 pax waiting there was only one line. People in the queue were rather desperate as time passed and the flight departure time where getting closer. We had planned to eat something and spend our last pounds in the tax free shop but just had time to grab a sandwich and rush to the gate. We had never seen that you can buy into the fast queue so we didn't understand why people did it. Now we do.

LIVERPOOL AIRPORT customer review :  18 September 2010 by Peter Legge   (UK)

Customer Rating :  2/5

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The endless queues in which we were standing for a total of nearly 2 hours made the outgoing part of our journey wearisome and the queue on our return for the passport check was dreadful. All I was aware of was a couple of hundred very unhappy people being treated like animals under the pretence of security checking.

LIVERPOOL AIRPORT customer review :  17 September 2010 by H Partridge   (UK)

Customer Rating :  2/5

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As with other reviews, the Security queue was ridiculous. We only had cabiin baggage and were also early but still had to join the endless snake of passengers going through Security. At least there was someone handing out the "liquids bags" to those who hadn't got one. Why are these only available at the airport and not from a supermarket? Our biggest gripe was getting out of the car park upon return. We had prepaid for the car park and parked in the right area and were within the time. At almost midnight we came to the exit barrier which asked for £86 to get out. Several attempts came back with the same £86 demand. We spotted someone else returning to their car from the main building and were told the same story and to go to the information kiosk where we were told that we weren't on the system. We had the original booking in the car so returned to the car and buzzed the kiosk with the reference. The man said that yes that sounded like a valid booking number, didn't know why it wasn't on the system and raised the barrier to let us out. There were two other irate drivers at the other barriers with exactly the same problem. We told them what they needed to do - all this at midnight with a 60 mile journey home. If we hadn't kept the booking details in the car we'd have been faced with £86 to pay before we could get out! How on earth can this happen??

LIVERPOOL AIRPORT customer review :  15 September 2010 by P Thompson   (Ireland)

Customer Rating :  1/5

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The airport is undergoing long overdue modernisation to the departures area but the check in area is still shabby and dirty and the toilets frankly disgraceful. The main gripe still has to be the security processing which is the slowest I have ever encountered at any airport. There are now 6 scanners and all were in use but it still took half an hour to reach the head of the queue where I was then assigned to a smaller queue behind one of the scanners. I soon found out why people moved so slowly. Once in the small queue you have to wait to be called forward to put all metal items and bags in plastic containers. Bags cannot go through unless there is a container so you have to wait till one is available. Then I was astonished when the security staff scrutinised every plastic bag containing liquids to check its dimensions and routinely sent people back to buy a 'regulation sized' bag from a vending machine. A family of five in front of me were all sent back causing exasperation and further delays. Having placed my items in a tray I had to wait 5 minutes to go through the metal detector as two scanners have to use one detector and the staff just seem amazingly slow. The whole process took over an hour. Due to this I will not be using Liverpool again unless completely necessary.