Lagos Airport Passenger Reviews and Lagos Airport Customer opinions
LAGOS AIRPORT customer review : 19 April 2013 by Rod Matthews (USA)|
Rating : 4/10
I travel on a rotational basis so I am in this airport up to 12 times per year. The reputation described by
others does exist but there are times it's better than others. The only thing consistent about it is that the
routine is always changing when coming through immigration. "Stand here, now go over there. Come back
here." The immigration officials are either pretty much clueless or they do this for a reason. Luggage can be a
painful process but even when I have had a bag not arrive with me (went to Port Harcourt on Lufthansa as
part of a continuing leg for that plane) I did eventually get it back. The biggest issue is what you do outside
the airport. Nobody helps for free, and nobody is friendly for free. When departing, if you are early you can go
up to Abibi's which is on the 2nd floor and visible from all check in areas. It's expensive though. Going
through the process of getting out is hit and miss. The airlines I've flown with have been courteous and
professional. Fast tracking through immigration is nothing special. Most of the people working these lines
make you glad you are leaving the country.
LAGOS AIRPORT customer review : 12 March 2013 by D Eliems (UK)|
Rating : 3/10
My first trip to Nigeria was everything I expected. When I landed I had no idea where to go as the signs are
not clear. Airport staff are very disorganized, they push passengers from one line to the other and then back
again. It was very confusing, but overall security check was fine. Waiting for the luggage took quite a while
and when I tried to get luggage trolley they said you could not pay by card anywhere. On the way out I was
stopped by healthcare officers. They checked both my pieces of luggage. When I thought I was done one of
the officers said there was a problem with my vaccinations and would not listen to my explanation. My
husband was waiting outside and they would not even let him near me saying I would be deported. When I
finally managed to get though the last "security check" with the officer simply walked away and left me in the
middle of the airport. Good job my husband managed to find me! That was my first trip to otherwise a
beautiful country and as I am going back there again this week I do hope my experience will be much better.
LAGOS AIRPORT customer review : 18 June 2012 by J Coale (USA)|
Rating : 1/10
Horrible! The worst travel experience ever. 4.5 hours from arriving at the airport to boarding the plane (we
almost missed the flight). Bribery will get you ahead of the lines and around the first level of security. Give
yourself most of the day to get to the gate. It was horrific.
LAGOS AIRPORT customer review : 19 March 2012 by D Cresswell (UK)|
Rating : 1/10
I disagree with comments that airport officials have improved. There is good customer service from BA etc,
but immigration and security are exceptionally rude. As a frequent traveller I have much to compare Nigeria
with, and Lagos is the worst. Abuja is not far behind. The last time I went there immigration insisted that my
papers weren’t in order, this was a brazen attempt at extortion for a bribe. At Lagos on the way out, the
security guy threw my shoes on the floor because I had made the mistake of sending them through the x-ray
in a tray.
LAGOS AIRPORT customer review : 7 March 2012 by Kennet Foeh (Denmark)|
Rating : 7/10
This was a nice surprise. It was easy to get out of the airport. Checking in took some time, due to endless
checks and re-checks. When they x-rayed our luggage, a lady at security control asked for "a gift". That was
the only time we were asked for a bribe. The airport itself is not too bad. Limited shops and places to eat,
but free wifi for 40 minutes.
Lagos Airport customer review : 27 April 2010 by M Baughman
Customer Rating : 3/5
Transiting through Lagos without a Nigerian visa is a manageable adventure if you know what to
do. All passengers are directed to immigration, even if you are in transit. Fill out the
landing card and when you get to the immigration officer, explain that you are transit and
have your ticket or itinerary for them to see. They will get an officer to escort you through
the airport to the gate. The police are nice enough, but this is a hassle for them. If you
don't have your boarding pass you need to pick that up along the way. If you have checked
luggage you need to pick that up and recheck it unless you know for sure it has been sent
onward. It is a whole lot better when you have the ticket and boarding pass before you get
there. The biggest surprise to me was that no airlines take credit cards, so if you need to
purchase an onward ticket you need cash. The Premier Club lounges charge cash as well. Best
food is in the cigar bar. Most important tip: have 3 hour layover minimum because they close
ticket counters 90 min to 2 hours before flights and staff at counters do not work for
airlines but the airport, and they are extremely hostile to deal with.
LAGOS AIRPORT review : 25 May 2009 : by Mark Bickerton
Customer Rating : 3/5
I regularly visit Nigeria and almost always arrive and leave via MMIA in Lagos. Its getting
better but its still a bit frantic at times. On arrival, ALWAYS ensure someone reliable is
meeting you. Never get into a taxi unless you are 100% that it is your driver. You will
usually have to wait at least an hour for luggage to arrive. When departing, be careful about
people 'helping' you; they almost always want some money. The check in lines are usually
quite slow. Once through immigration, there is an OK cafe on the right, but not much else in
the whole airport airside.
LAGOS AIRPORT review : 7 May 2008 : by Klaus Schreiber
I used this airport 3 times already this year and never had problems. Staff is nice and helpful.
Will be back in Lagos next week and feel home upon arrival.
Lagos Airport review by Liu Hong Wen
12 April 2008 Customer Rating : n/a
Officials at Lagos Airport are friendly to people, and you dont have to wait for long before you get
your baggage. I flew through the airport 2 times in the last 8 months. Abuja airport is much better
but Lagos airport is busier than Abuja airport. The country and the people are really not too bad.
Lagos Airport review by D Clarke
15 January 2008 Customer Rating :
The airport itself is ok, its when you step outside that's the problem. You are confronted by armed
police displaying bully tactics, and wanting money. If you dont pay you pushed around and bullied by
these men. Dont go if you dont have to. Never have I felt so intimidated in all my life.
Lagos Airport review by Devon Clarke
12 December 2007 Customer Rating :
Lagos airport is not bad these days. One funny thing is that before it used to be too hot now its
too cold. But these days everything is moving so smooth and quick - except for when you get out of
the airport. That is when things get horrible.
Lagos Airport review by Norman Clark
2 September 2007 Customer Rating :
LOS is surprisingly efficient for what is actually a rather small airport serving a very large city,
comparable to Chicago in size. Immigration and customs were reasonably fast. My plane had about 140
passengers, and we all cleared the two immigration lines (one for Nigerians, one for foreigners) in
about 15 minutes, with no suggestion whatsoever (at least not to me) of the legendary requests by
immigration officers for "something for the weekend." (An Air France employee or contractor did ask me
for a tip in return for showing me the way to the Business Class check-in line.) For safety (to ensure
a reasonably well-maintained vehicle) and reliability, it is best to have a driver meet you, rather
than trying to get into the city center on your own. Departure area amenities are minimal, due in part
to renovation works. (After renovation is complete, LOS might rate three stars.) Security of baggage
is a concern at LOS. My driver warned me not to give my bags to anyone except the airlines check-in
agent. Even so, I checked my bag at the Air France counter for my outbound flight to CDG and did not
see it again for 21 days.
Lagos Airport review by Mark Bickerton
15 July 2007 Customer Rating :
I was pleasantly surprised by recent improvements at Lagos Airport.
Things work, and processes are faster than they used to be, and staff
are quite friendly. The escalators work - unfortunately, one of them
empties everyone directly into the customs area so passengers were
crashing into each other and falling all over the place. I only had hand
luggage so was out of the airport in five minutes; highly recommended if
you are arriving at Lagos. Note that each evening, four airlines arrive
at around the same time; KLM, British Airways, Air France and I think
Lufthansa. The one that arrives first is OK, but if you are on the one
that arrives last you may well wait 2 hours for your luggage. On
departure, I spent 30 minutes relaxing in a very quiet cafe airside
before going to the gate and boarding. Quite pleasant actually!
Lagos Airport review by Tim Humphreys
28 May 2007 Customer Rating :
I travelled through Lagos this week and avoided the old difficulties of
buying Naira banknotes You now don't need to worry about using the money
changers as there is a new Travelex Bureau at arrivals, where you can
buy and sell banknotes at very fair prices.
Lagos Airport review by Bart Goossens
10 October 2006 Customer Rating : n/a
I arrived in the afternoon from Accra on a Bellview flight from Ghana.
Within minutes I was out of the airport, no questions asked just a stamp
in my passport. I didn't see customs on my arrival. From there a taxi to
the domestic airport, which is about a 10- minutes drive. Knowing that
you are not aware of the prices the drivers will rip you off. The local
airport where I took an ADC flight to Calabar was not bad. Nowhere was I
confronted with difficult airport staff. The arrival in Calabar was also
very smooth ; I got off and walked out. The return journey was also
pleasant, although a day delayed in Calabar.
Lagos Airport review by Gideon Etireri
15 January 2006
I can understand when people say Lagos airport is hell on earth. But
they need to take a second look in recent times. The airport has changed
considerably. Immigration and customs are now more friendly and most of
all the elevators and conveyor belts are now working. This is a huge
improvement on what we use to have in the 80's and 90's. I would say
that the airport authority should continue to improve their services;
and also provide transit facilities for international passengers. This
will bring the Lagos airport to meet international standard.
Lagos Airport review by Janet Adams
23 August 2005
I’ve been through Lagos airport at least once every year and have seen the changes.
It’s improved a lot over the year and everytime I continue to go through there I’m
sure something else will change. People may refer to it as one of the worst airports
in the world or a real nightmare but I see personality and real life.
Lagos Airport review by Patrick Egwu
21 April 2005
I dont know which airport that the people who have commented before me went through. However, what
I can say is that the Murtala Muhammed International Airport in Lagos, Nigeria is a decent airport.
I was there last year, and as far as the airport itself is concerned, it was a comfortable place to
be in - central air-conditioning, PAS system, conveyor belts, escalators, elevators, everything. The
airport's toilets were clean too.
Lagos Airport review by M Alade
14 November 2004
Lagos airport is a real nightmare but it use to be worse in the past that is why there're gates
blocking the road on both side of the airport when you get out, this is only for security reason.
Lagos airport is poor because the government is full of escroc, Abuja is different because that is
where the head of the government is.
Lagos could be a beautiful city and people would not need to offer you help against money at the
airport if the government was right.
Anyway, I've been to Lagos a few times to meet my family in law and people are so welcoming
in spite of what you see when you arrive in Lagos airport.
Lagos Airport review by Bill Monks
7 September 2004
Arrived via domestic flight (from Abuja) - what a difference !. Abuja is moderately tolerable, some
of the International facilities are OK - Lagos domestic is a shed. Luggage arrived (result!!) on the
single conveyor with a scrum of people from many different flights all looking for their bags.
Outside - best to have someone meet you - I took a chance with a car to the Sheraton - a real zoo of
people milling/shouting etc!
Lagos International - although served by the same runway is miles by car - allow at least a couple
of hours to transit. Don't be surprised to see people waling around landside international with
umbrellas up - the place leaks like a sieve and the rain (even indoors) can be torrential. Get
airside as soon as possible.
Lagos Airport review by Ayman Mansour
11 August 2004
Upon arrival no AC or electricity. At the immigration counter, the officer
bluntly asks each passenger to provide a "little extra money for him" in order for him to stamp your
passport. Once get your luggage at the conveyor belt, the two officers at the declaration
immediately ask you "what you have for me today", meaning a little more money on the side. Finally,
coming out of the airport, a swarm of people approach you from all angles wanting to carry your
luggage. You literally have to shout, fight and plead with the people to leave you alone. Lagos is
HELL on earth.
Lagos Airport review by Robert Freeman
23 November 2003
Apart from the recent fire, there is constant electricity supply to the airport, and I have never
had to wait more than 30minutes for my luggage which is delivered by the working
Lagos Airport review by Abdul Qadir
30 October 2003
One of the worst airports in the world, No electricity sometimes, the baggage handled
manually by operators and it could take 2 hrs for you to receive your bag after your
arrival - the
scene is one of a final day of judgment. Chaos is everywhere - staff are rude -
no functioning AC - its a hell.
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