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Customer Review scoring : Lagos Airport
2.5 Star Rating: Fair
28 reviews

 



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LAGOS AIRPORT customer review :  29 December 2013 by B Deru    (UK)

Rating : 2/10

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Recommended

Definitely one of the worst airports in the world, but believe it or not it was a lot worse a few years ago. Toilets are ok and always attended, facilities should be a lot better considering how much revenue the airport must earn from airlines using it. The security situation although improved can be improved a lot further.



LAGOS AIRPORT customer review :  10 November 2013 by R Jones    (UK)

Rating : 5/10

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Recommended

Just arrived a LOS and it was 13 years since I was last here. I was lucky to be met by a company facilitator who was able to have me processed with ease. The toilets leave a lot to be desired but worked. Luggage took two hours to arrive and there are limited seating or refreshments available. Advise that you keep a bottle of water handy just in case. Officials seems reasonably friendly and helpful. Did not encounter any signs of people looking for "tips" just to do their jobs. A polite smile will do if asked I believe. Customs were Ok and more concerned with Nigerian nationals but then a dreadful bottleneck occurs at the exit door as people tend to stand there with lots of baggage trolleys and make phone calls. But all in all it serves it's function. Just be prepared for an extended luggage wait. it is however somewhat reassuring that no one gets irate at this wait as it is just past of the process. Bags do appear eventually.



LAGOS AIRPORT customer review :  16 October 2013 by Yogi Sabasaje    (Philippines)

Rating : 8/10

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Recommended

I am a traveler and I've been doing this for a quite long time now. I found the airport nice and competitive enough to other airports in the world. It was a great place to arrive and depart from.



LAGOS AIRPORT customer review :  8 October 2013 by Faustino Asprilla    (Netherlands)

Rating : 3/10

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Recommended

Considered amongst the worst airports in the world, I've flown into Nigeria twice and was worried about it the first time. Because of that my host decided to buy me into the country and handing some Naira's to officials. Even though I normally hate to see it, I was picked out of the line by an armed security officer after which my passport got stamped. Welcome to Nigeria. I decided not to ask for such a pick-up anymore and tried normal waiting in line the next time, looking how others bought their way through customs this time. For the first time in my life I noticed the line for 'Other nationalities' was four or five times shorter than with 'Nigerian nationality'. After all, this is not the most popular tourist destination. After passport checks I had three other custom staff coming up to me relatively asking me for yellow fever-document (which I had), asking me how much money I brought along (I told him 200 dollar after which his colleague sent him away and told him to leave me alone), and looking into my luggage. At departure it was unclear where to check-in and to make things worse the entire check-in system for all airlines was not working, leading into a 2-hour delay because each ticket and passport needed to be checked by hand. Looking how a Nigerian airport staff disappeared in the crowd with my passport after saying he would return with a few minutes was scary, but in the end he did return. Next time I will just go with the flow again and see where it ends up, but I do understand why some people are well-willing to pay a couple of Naira's for a fast-pass on this airport. It is also the only airport in the world where they take away your lighter at security checks, and the only smoking-area is in a restaurant where consumption has to be taken in order to smoke, but where they can't offer you a lighter either. When people did not order without a lighter, they brought one after a couple of minutes and for one of the people turned out to be a familiar lighter which was taken away at security check shortly before. Enjoy your trip.



LAGOS AIRPORT customer review :  29 July 2013 by B Eliot    (UK)

Rating : 0/10

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Recommended

Without doubt the worst airport in the world and I've travelled through more than 100. Dingy, gloomy, unbearably hot and hours to get through immigration where two bored officials slowly plod through hundreds of arriving passengers. Outside a line of policemen asks for spurious vaccination card checks and expect $10 bribe to let you pass. The car park and pick up area is a third world dusty chaos that takes another hour to navigate. When departing from the airport its the same thing in reverse so leave hours to get your flight.



LAGOS AIRPORT customer review :  19 April 2013 by Rod Matthews    (USA)

Rating : 4/10

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Recommended

I travel on a rotational basis so I am in this airport up to 12 times per year. The reputation described by others does exist but there are times it's better than others. The only thing consistent about it is that the routine is always changing when coming through immigration. "Stand here, now go over there. Come back here." The immigration officials are either pretty much clueless or they do this for a reason. Luggage can be a painful process but even when I have had a bag not arrive with me (went to Port Harcourt on Lufthansa as part of a continuing leg for that plane) I did eventually get it back. The biggest issue is what you do outside the airport. Nobody helps for free, and nobody is friendly for free. When departing, if you are early you can go up to Abibi's which is on the 2nd floor and visible from all check in areas. It's expensive though. Going through the process of getting out is hit and miss. The airlines I've flown with have been courteous and professional. Fast tracking through immigration is nothing special. Most of the people working these lines make you glad you are leaving the country.



LAGOS AIRPORT customer review :  12 March 2013 by D Eliems    (UK)

Rating : 3/10

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Recommended

My first trip to Nigeria was everything I expected. When I landed I had no idea where to go as the signs are not clear. Airport staff are very disorganized, they push passengers from one line to the other and then back again. It was very confusing, but overall security check was fine. Waiting for the luggage took quite a while and when I tried to get luggage trolley they said you could not pay by card anywhere. On the way out I was stopped by healthcare officers. They checked both my pieces of luggage. When I thought I was done one of the officers said there was a problem with my vaccinations and would not listen to my explanation. My husband was waiting outside and they would not even let him near me saying I would be deported. When I finally managed to get though the last "security check" with the officer simply walked away and left me in the middle of the airport. Good job my husband managed to find me! That was my first trip to otherwise a beautiful country and as I am going back there again this week I do hope my experience will be much better.



LAGOS AIRPORT customer review :  18 June 2012 by J Coale    (USA)

Rating : 1/10

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Recommended

Horrible! The worst travel experience ever. 4.5 hours from arriving at the airport to boarding the plane (we almost missed the flight). Bribery will get you ahead of the lines and around the first level of security. Give yourself most of the day to get to the gate. It was horrific.



LAGOS AIRPORT customer review :  19 March 2012 by D Cresswell    (UK)

Rating : 1/10

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Recommended

I disagree with comments that airport officials have improved. There is good customer service from BA etc, but immigration and security are exceptionally rude. As a frequent traveller I have much to compare Nigeria with, and Lagos is the worst. Abuja is not far behind. The last time I went there immigration insisted that my papers weren’t in order, this was a brazen attempt at extortion for a bribe. At Lagos on the way out, the security guy threw my shoes on the floor because I had made the mistake of sending them through the x-ray in a tray.



LAGOS AIRPORT customer review :  7 March 2012 by Kennet Foeh    (Denmark)

Rating : 7/10

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Recommended

This was a nice surprise. It was easy to get out of the airport. Checking in took some time, due to endless checks and re-checks. When they x-rayed our luggage, a lady at security control asked for "a gift". That was the only time we were asked for a bribe. The airport itself is not too bad. Limited shops and places to eat, but free wifi for 40 minutes.



Lagos Airport customer review : 27 April 2010 by M Baughman

Customer Rating : 3/5

3 Star Rating

Transiting through Lagos without a Nigerian visa is a manageable adventure if you know what to do. All passengers are directed to immigration, even if you are in transit. Fill out the landing card and when you get to the immigration officer, explain that you are transit and have your ticket or itinerary for them to see. They will get an officer to escort you through the airport to the gate. The police are nice enough, but this is a hassle for them. If you don't have your boarding pass you need to pick that up along the way. If you have checked luggage you need to pick that up and recheck it unless you know for sure it has been sent onward. It is a whole lot better when you have the ticket and boarding pass before you get there. The biggest surprise to me was that no airlines take credit cards, so if you need to purchase an onward ticket you need cash. The Premier Club lounges charge cash as well. Best food is in the cigar bar. Most important tip: have 3 hour layover minimum because they close ticket counters 90 min to 2 hours before flights and staff at counters do not work for airlines but the airport, and they are extremely hostile to deal with.


LAGOS AIRPORT review : 25 May 2009 : by Mark Bickerton

Customer Rating : 3/5

3 Star Rating

I regularly visit Nigeria and almost always arrive and leave via MMIA in Lagos. Its getting better but its still a bit frantic at times. On arrival, ALWAYS ensure someone reliable is meeting you. Never get into a taxi unless you are 100% that it is your driver. You will usually have to wait at least an hour for luggage to arrive. When departing, be careful about people 'helping' you; they almost always want some money. The check in lines are usually quite slow. Once through immigration, there is an OK cafe on the right, but not much else in the whole airport airside.


LAGOS AIRPORT review : 7 May 2008 : by Klaus Schreiber

Customer Rating : N/A

 

I used this airport 3 times already this year and never had problems. Staff is nice and helpful. Will be back in Lagos next week and feel home upon arrival.


Lagos Airport review by  Liu Hong Wen

12 April 2008   Customer Rating : n/a

Officials at Lagos Airport are friendly to people, and you dont have to wait for long before you get your baggage. I flew through the airport 2 times in the last 8 months. Abuja airport is much better but Lagos airport is busier than Abuja airport. The country and the people are really not too bad.

Lagos Airport review by  D Clarke

15 January 2008   Customer Rating : 3 Star Rating

The airport itself is ok, its when you step outside that's the problem. You are confronted by armed police displaying bully tactics, and wanting money. If you dont pay you pushed around and bullied by these men. Dont go if you dont have to. Never have I felt so intimidated in all my life.

Lagos Airport review by  Devon Clarke

12 December 2007   Customer Rating : 3 Star Rating

Lagos airport is not bad these days. One funny thing is that before it used to be too hot now its too cold. But these days everything is moving so smooth and quick - except for when you get out of the airport. That is when things get horrible.


Lagos Airport review by  Norman Clark

2 September 2007   Customer Rating : 2 Star Rating

LOS is surprisingly efficient for what is actually a rather small airport serving a very large city, comparable to Chicago in size. Immigration and customs were reasonably fast. My plane had about 140 passengers, and we all cleared the two immigration lines (one for Nigerians, one for foreigners) in about 15 minutes, with no suggestion whatsoever (at least not to me) of the legendary requests by immigration officers for "something for the weekend." (An Air France employee or contractor did ask me for a tip in return for showing me the way to the Business Class check-in line.) For safety (to ensure a reasonably well-maintained vehicle) and reliability, it is best to have a driver meet you, rather than trying to get into the city center on your own. Departure area amenities are minimal, due in part to renovation works. (After renovation is complete, LOS might rate three stars.) Security of baggage is a concern at LOS. My driver warned me not to give my bags to anyone except the airlines check-in agent. Even so, I checked my bag at the Air France counter for my outbound flight to CDG and did not see it again for 21 days.

Lagos Airport review by  Mark Bickerton

15 July 2007   Customer Rating : 3 Star Rating

I was pleasantly surprised by recent improvements at Lagos Airport. Things work, and processes are faster than they used to be, and staff are quite friendly. The escalators work - unfortunately, one of them empties everyone directly into the customs area so passengers were crashing into each other and falling all over the place. I only had hand luggage so was out of the airport in five minutes; highly recommended if you are arriving at Lagos. Note that each evening, four airlines arrive at around the same time; KLM, British Airways, Air France and I think Lufthansa. The one that arrives first is OK, but if you are on the one that arrives last you may well wait 2 hours for your luggage. On departure, I spent 30 minutes relaxing in a very quiet cafe airside before going to the gate and boarding. Quite pleasant actually!

Lagos Airport review by  Tim Humphreys

28 May 2007   Customer Rating : 3 Star Rating

I travelled through Lagos this week and avoided the old difficulties of buying Naira banknotes You now don't need to worry about using the money changers as there is a new Travelex Bureau at arrivals, where you can buy and sell banknotes at very fair prices.

Lagos Airport review by  Bart Goossens

10 October 2006   Customer Rating : n/a

I arrived in the afternoon from Accra on a Bellview flight from Ghana. Within minutes I was out of the airport, no questions asked just a stamp in my passport. I didn't see customs on my arrival. From there a taxi to the domestic airport, which is about a 10- minutes drive. Knowing that you are not aware of the prices the drivers will rip you off. The local airport where I took an ADC flight to Calabar was not bad. Nowhere was I confronted with difficult airport staff. The arrival in Calabar was also very smooth ; I got off and walked out. The return journey was also pleasant, although a day delayed in Calabar.

Lagos Airport review by  Gideon Etireri
15 January 2006

I can understand when people say Lagos airport is hell on earth. But they need to take a second look in recent times. The airport has changed considerably. Immigration and customs are now more friendly and most of all the elevators and conveyor belts are now working. This is a huge improvement on what we use to have in the 80's and 90's. I would say that the airport authority should continue to improve their services; and also provide transit facilities for international passengers. This will bring the Lagos airport to meet international standard.

Lagos Airport review by  Janet Adams
23 August 2005

I’ve been through Lagos airport at least once every year and have seen the changes. It’s improved a lot over the year and everytime I continue to go through there I’m sure something else will change. People may refer to it as one of the worst airports in the world or a real nightmare but I see personality and real life. 

Lagos Airport review by  Patrick Egwu

21 April 2005

I dont know which airport that the people who have commented before me went through. However, what I can say is that the Murtala Muhammed International Airport in Lagos, Nigeria is a decent airport. I was there last year, and as far as the airport itself is concerned, it was a comfortable place to be in - central air-conditioning, PAS system, conveyor belts, escalators, elevators, everything. The airport's toilets were clean too.

Lagos Airport review by  M Alade

14 November 2004

Lagos airport is a real nightmare but it use to be worse in the past that is why there're gates blocking the road on both side of the airport when you get out, this is only for security reason. Lagos airport is poor because the government is full of escroc, Abuja is different because that is where the head of the government is. Lagos could be a beautiful city and people would not need to offer you help against money at the airport if the government was right. Anyway, I've been to Lagos a few times to meet my family in law and people are so welcoming in spite of what you see when you arrive in Lagos airport.

Lagos Airport review by  Bill Monks

7 September 2004

Arrived via domestic flight (from Abuja) - what a difference !. Abuja is moderately tolerable, some of the International facilities are OK - Lagos domestic is a shed. Luggage arrived (result!!) on the single conveyor with a scrum of people from many different flights all looking for their bags. Outside - best to have someone meet you - I took a chance with a car to the Sheraton - a real zoo of people milling/shouting etc! Lagos International - although served by the same runway is miles by car - allow at least a couple of hours to transit. Don't be surprised to see people waling around landside international with umbrellas up - the place leaks like a sieve and the rain (even indoors) can be torrential. Get airside as soon as possible.

Lagos Airport review by  Ayman Mansour

11 August 2004

Upon arrival no AC or electricity. At the immigration counter, the officer bluntly asks each passenger to provide a "little extra money for him" in order for him to stamp your passport. Once get your luggage at the conveyor belt, the two officers at the declaration immediately ask you "what you have for me today", meaning a little more money on the side. Finally, coming out of the airport, a swarm of people approach you from all angles wanting to carry your luggage. You literally have to shout, fight and plead with the people to leave you alone. Lagos is HELL on earth.

Lagos Airport review by  Robert Freeman

23 November 2003

Apart from the recent fire, there is constant electricity supply to the airport, and I have never had to wait more than 30minutes for my luggage which is delivered by the working conveyor belt.

Lagos Airport review by  Abdul Qadir

30 October 2003

One of the worst airports in the world, No electricity sometimes, the baggage handled manually by operators and it could take 2 hrs for you to receive your bag after your arrival - the scene is one of a final day of judgment. Chaos is everywhere - staff are rude - no functioning AC - its a hell.




 


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