Lisbon Airport Passenger Reviews and Lisbon Airport Customer opinions   No Star Ranking Awarded         Add your Lisbon Airport Review   Lisbon Airport Ranking     Customer Review scoring : Lisbon Airport 38 reviews

	Lisbon Airport customer review :  2 April 2013 by S Whitton    (UK)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	Terminal 1 was quite good for Star Alliance connections. Mostly helpful staff, quick passport control and a good selection of food outlets of which some were local, which is a surprise. Problems seem to be Terminal 2, so we read. Improvements? Better signage when arriving from another European airport. The second trip will be even easier.

	Lisbon Airport customer review :  25 March 2013 by Rafael Isun    (Spain)
	Rating : 3/10 Queuing Cleanliness Facilities Recommended	The most ridiculous safety procedures experience. After waiting for 50' to pass security "gates", they asked me to open my hand luggage to show the small bag with toiletries in order to check if they were under 100 cl. and so on (so far no problem) but once checked that were OK, they obliged me to buy a plastic bag in a conveniently located vending device and pass again security (straight on I have to say, not queuing again) I almost missed my flight. The problem is that there are very few x-ray machines and no room for preparation until you reach the machine, and lines incredible, it was Sunday morning at 06.45 am! Imagine later! They have to improve for sure all resources there.

	Lisbon Airport customer review :  12 December 2012 by S Featherstone    (UK)
	Rating : 0/10 Queuing Cleanliness Facilities Recommended	We were anticipating a bright, shiny new and well organised terminal for our first flight from the brand new terminal 2. What a missed opportunity this is. A cramped shed with long queues at check in, bag drop, security and for the tiny snack bar. The duty free shop has rows of check outs, of course not manned, so even a queue there! It really is hard to imagine how you could get this more wrong with a new terminal. We travel regularly to the Silver Coast area and will do all we can to avoid terminal 2, even consider flying to Porto. This brand new terminal reminds me of the worst provincial ski airports such as Grenoble and Chambery, these handle a huge concentration of charter flights for a short season. The owners of the airport should be ashamed of this poorly designed shambles and Easyjet should beware - they will lose customers here.

	Lisbon Airport customer review :  5 November 2012 by Paul Blackman    (UK)
	Rating : 1/10 Queuing Cleanliness Facilities Recommended	Terminal 2. Chaotic scrum to get onto transfer bus followed by painfully slow queue at easyJet bag drop / check-in. They simply have to sort these problems out or Lisbon will alienate both the business and tourist travellers and their money that the Portuguese economy desperately needs.

	Lisbon Airport customer review :  13 October 2012 by Ian Hunter    (UK)
	Rating : 1/10 Queuing Cleanliness Facilities Recommended	Yesterday was my first time at Lisbon T2 returning to Liverpool with Easyjet. What a letdown! Seriously overcrowded with people sitting all over the floor. Long queue at the tiny snack bar and absolutely nothing to do while waiting to board. Wifi expensive. All flights were on time yesterday but any delays and it would be literally sardines and potentially dangerous. Easyjet boading procedure a joke. Speedy boarders called first (OK) then the rest of us. Both lots held in a crowded "cattle pen" for at least 30 minutes before being allowed to board - the incoming flight had not even arrived when we were put in the pen. Lisbon T1 isn't great but please move back there Easyjet, or its TAP in future for me.

	Lisbon Airport customer review :  17 September 2012 by Michael Davies    (UK)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	Arriving on TAP from Manchester. Terminal 1. Bussed to the terminal so no long walks. Baggage arrived reasonably promptly. No queue for the taxi to the city centre €9 inc luggage. Return car hire is a short walking distance from terminal. Departure also on TAP. A brief security check before you get to the check in area, but no problems - You need to show your itinerary to prove you are travelling, it seems. One long snaking queue for TAP, but maybe 20+ check in gates. I printed my boarding cards on the self service machines and went straight to bag drop, desks 60-66. Each one had 2-3 people - This was much quicker than the normal check in queue. Breezed through security. Nice food court with reasonable prices. Beer at the bar was €4/pint. Good for an airport. Overall, check in could be a bit better, but airside was fine.

	Lisbon Airport customer review :  20 August 2012 by R Sousa    (Portugal)
	Rating : 2/10 Queuing Cleanliness Facilities Recommended	One of the worst major European City Airports. Ground services must urgently be improved. Queuing time at check-in is long and the process chaotic and painful, a lot of boardings are made by bus, no free WI-FI and unfriendly staff. A lot of work to get this airport functional and comfortable.

	Lisbon Airport customer review :  20 August 2012 by Andre Peeters    (Netherlands)
	Rating : 1/10 Queuing Cleanliness Facilities Recommended	We traveled through this airport twice, on 18 July 2012 / 13 August 2012, as a stop over between Amsterdam and Newark USA. This is by far the worst airport that we encountered during the last 20 years or regular flying. Long distances have to be traveled by foot, between arrival and departure gates. The long line-up before security, and time consuming security check due to too few and partly incompetent staff, assures the gate to gate travel on foot, to become a marathon race for those who still want to catch their flight. We experienced that 2 times out of 2. Another thing is, that after arrival from USA (so still in the safe zone) a security check still has to be made, where (in our case) a simple and small fishing rod of one of our kids, which we were allowed to take as cabin luggage from USA to Lisbon, was considered to be dangerous! Checking it in as cargo for Euro 55 - was the only option. At looking for help and asking for directions (directions are very poorly signed out), we did meet some TAP officials, but they all had a very passive attitude. Customer service is virtually non existent at Lisbon.

	Lisbon Airport customer review :  3 July 2012 by Kala Reit    (USA)
	Rating : 4/10 Queuing Cleanliness Facilities Recommended	I found the airport to be a bit disorganized so I'd give yourself at least two hours when leaving from Lisbon (at least on the transcontinental portion as there were no mazes to navigate when going from Lisbon to Madrid). Also a tip is to print your boarding pass in advance as the check-in line for TAP in Lisbon was incredibly long. As I had checked in online and printed online, I was able to go to the baggage drop off station which had maybe one or two people in line ahead of us. In sum, I would fly TAP again but the spectre of strikes in the aviation sector (ATC, airport workers, pilots, etc.) did make for some stressful days before and during the vacation.

	Lisbon Airport customer review :  2 July 2012 by David Clark    (UK)
	Rating : 2/10 Queuing Cleanliness Facilities Recommended	It's a mess - Terminal 2 is one shed with too few seats - long queues to board with a stupid last minute passport check before you reach Easyjet's desk. Planes are parked up in odd corners and wait a long time for a bus to a terminal gate. Baggage return is absurd - 45minutes delay seems to be built into their system. There are obvious problems of industrial relations. The only good point is the airport bus into the city.

	Lisbon Airport customer review :  11 June 2012 by H Gross    (Switzerland)
	Rating : 5/10 Queuing Cleanliness Facilities Recommended	I was 'lucky' to have to transfer through Lisbon a day when there was a strike. Arrival was 3 hours late, I could just see 'Last Call' for my connecting flight, but when arriving at the gate at 12 pm, it was closed already. So I went to the customer's service centre. It took until 3 am until I got my replacement flight by Air Maroc, my luggage and the voucher for taxi and hotel. The next day, looking for the check-in counter for Maroc, it was written 'Check-in Closed', although 2 hours before departure. So I lined again into the queue before the service desk. After half an hour, I got the answer to go to the check-in of TAP. There I got told that I am too late (although 90 minutes until departure). Calling around, the message got through that for Maroc a service company was doing the check-in at a specific counter. Still, the screen showed 'Check-in Maroc closed'! On the return flight, things were running much smoother, also because there was no strike. The passenger area at terminal 1 makes rather the impression of a distributed cafeteria with Art Nouveau gallery. I have never seen an aesthetically more pleasing airport. Information screens are visible from every point, this in contrast to most other airports where one has to walk a while to see a screen. My conclusion: avoid Lisbon in possibility of strike, else it may give some pleasure.

	Lisbon Airport customer review :  19 May 2012 by Susan Moore    (UK)
	Rating : 2/10 Queuing Cleanliness Facilities Recommended	Terminal 1 is ok for shopping or wandering around: Terminal 2 is just a big warehouse with seats, doors and some small shops. The biggest problem with this airport, and it makes the overall experience poor, is their huge reliance on buses. Almost always, transit to and from the plane is on a packed overcrowded bus. Transit often takes place only after the last passenger has arrived so you can be standing in the bus for 30 mins or more. They always use the minimum number of buses and if they could pack the contents of a jumbo on a single bus, they would. They use buses even when the plane is parked right in front of terminal 2. They use two kinds, old fashioned normal buses and the airport buses where the driver is in a completely separate compartment. The reason I highlight this, apart from the fact that I hate the experience myself, is that I witnessed an obviously claustrophobic lady being rudely treated by staff when she baulked at boarding one of the latter buses which was patently overcrowded. Not good.

	Lisbon Airport customer review :  8 May 2012 by Byron Scott    (USA)
	Rating : 9/10 Queuing Cleanliness Facilities Recommended	Arrived from EWR in March. It was a fairly long walk - although not unbearable - to passport control, where the line was about 2 minutes. By the time we got to the baggage carousel, the bags were already there. We were at the taxi queue within 20 minutes of landing - perhaps my fastest arrival in Europe ever. We took a regular cab to our hotel at the north end of Barrio Alto for 14 Euros - this was significantly cheaper than the pre-pay option, and we had no problems with the cab. This included luggage surcharges and tips - you may want to skip the pre-pay option. Delighted by arrival in Lisbon.

	Lisbon Airport customer review :  24 April 2012 by Paulo Carvalho    (Germany)
	Rating : 8/10 Queuing Cleanliness Facilities Recommended	Improving all the time. New Duty free area. Pier Nord of Terminal 1 finally allows passengers to embark and disembark via jetways. This makes Lisbon a surprisingly good transfer airport as it is not too big. All TAP flights are now in Terminal 1.

	Lisbon Airport customer review :  5 January 2012 by A Baptista    (Portugal)
	Rating : 7/10 Queuing Cleanliness Facilities Recommended	Ground services must urgently be improved. Queuing time at check-in is not acceptable, but the variety of stores is satisfactory and terminal 1 is comfortable. Terminal 2 doesn't even have jetways to the aircraft.

Lisbon Airport customer review :  29 September 2011 by G Mapherson   (UK)

Customer Rating :  1/5

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This airport is possibly worst for transit passengers in Europe, having flown 3 times in to the airport over the last 2 months from Manchester, London and Rio I have not yet been able to walk off the plane into the terminal, it has always been bus transfer from another part of the airport. It normally means getting on the bus being pushed to the back and then waiting for the bus to fill up and being the last off and last in the immigration queue. If transiting it's one long walk down a corridor with no moving escalator so hardly suitable for the old or infirm and no flight information apart from gate numbers 41-47 which is fine if you know your gate. As this is the home hub for TAP it does them no favours as transiting should be seamless and not a hot and exhausting process to change from one plane to another. I saw a number of signs displaying that they are making the airport better, I would suggest the airport authorities try flying transiting via their airport and experiencing it as passenger.

Lisbon Airport customer review :  19 September 2011 by W Connolly   (UK)

Customer Rating :  1/5

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LIS-MAN at 08.00 am. Arrived at check-in at 06:00 am and just managed to board to plane on time without having chance for Duty Free or snack. TAP Air have 7 desks for flights all over Europe which were many as being an early flight. Once we had checked in, we had to queue for security which took over an hour in humid conditions with no a/c. Seeing that the temperatures outside were 35c you would expect it. People queue-jumping all over place because they had turned up late and would miss there flight was the major issue. I believe until this airport sorts it security procedure out you should give at least 3 hours check in if an early morning flight.

Lisbon Airport customer review :  12 September 2011 by L Morrow   (USA)

Customer Rating :  2/5

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Terrible experience arriving from Newark - massive queue to get through immigration for non-EU travellers. I had a 2 hr wait nearly missing my connection. Little responsiveness from airport personnel, except to apparently pull some complaining travellers out of line and let them go through the diplomatic passport line. Poor signage for luggage pick up although that may have been because the wait was so long through immigration that many other flights had come in and displaced mine off the carousel notification board. The experience was bad enough to male me want to avoid any future travel through Lisbon.

Lisbon Airport customer review :  18 July 2011 by N Junzo   (Brazil)

Customer Rating :  4/5

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GRU-ORY with connecting flight at LIS. Overall a good experience. Airport clean, well-run and with lots of natural light. Staff courteous and helpful (special mention to immigration staff who volunteered to call for medical services when noticed that our young daughter was dizzy). A wide range of options for shopping and dining inside security area, close to gates 1-26 (intra-Schengen) – if you have spare time, stay here before heading to gates 41-47 (flights outside EU), which requires passage through immigration. Negative point was walking distances inside the terminal for inbound/outbound flights to/from outside EU.

Lisbon Airport customer review :  16 March 2011 by A Hijmans   (Brazil)

Customer Rating :  4/5

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LIS is a nice airport to transit through though it has some drawbacks. A lot of the times buses are used instead of airbridges and quite often you can find yourself standing in a bus for ages before it moves. Another drawback is that in the newest part, where the non-Schengen flights leave, there is only one place to get food or coffee. The food is neither bad nor overpriced, but there are often long queues because there are no other options available. The best thing about the airport - others have mentioned it - undoubtedly is the EUR3 (return!) bus to the city centre.

Lisbon Airport customer review :  19 October 2010 by Paul Harvey   (UK)

Customer Rating :  4/5

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This is a modern looking airport but on arrival it was surprising how far it was from our gate to immigration and baggage, after a few travelators and escalators, the trek became corridor after corridor, at least 10 minutes of walking. If you have an e-passport, you can use the fast lane machines at passport control. When we went through they were being temperamental but a helpful immigration officer managed to persuade the reader to accept our passports and let us through. Buses into town (bus stop directly outside of the exits from customs - 3.5€) are advertised as every 20 minutes but our wait was far longer than that and some hopeful passengers had to be left behind. We had checked in online and had only hand luggage so at departure we did not have to join any of the check-in queues. Security queues were short as was immigration. The gate was the usual long distance away with a lot of walking. Water was very expensive €1.85 for 500ml.

Lisbon Airport customer review :  29 September 2010 by Jerome Renaud   (France)

Customer Rating :  2/5

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What a contrast between the smooth arrival and the chaotic departure ! The arrival area is ok, my luggage was quickly delivered, I used the prepaid taxi counter although it seemed overpriced (22 € to the centre while it was only 10 € including the tip one week later in a regular taxi with an honest driver !). But leaving from Lisbon airport was a nightmare : the check-in area is completely disorganized, you need to queue up for approx 30 minutes before getting to the check-in desk and god forbid it is the right counter otherwise you have to queue up again and again ! No ground staff to help you with the queues. Something I would not have expected to live in Europe... Security staff courteous, but indisciplined passengers made the queue longer than it should have been. Poor signage if any to find the gate, almost missed the flight because of this. Allow plenty of time if you have to leave from Lisbon. Post office closed on a friday morning at 8:30 and the vending machine were inoperative.

Lisbon Airport customer review :  28 September 2010 by Kevin Lyons   (UK)

Customer Rating :  3/5

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The Signage in Terminal 1 is a complete and utter joke - allow yourself plenty of time to navigate this place or you will miss your Flight.

Lisbon Airport customer review :  22 September 2010 by Andrew Whitlam   (UK)

Customer Rating :  2/5

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Car Rental return is a nightmare in LIS. There is a single entrance road to a covered car park used by all companies. Unluckily we rented from Hertz who were the last company in the queue. We arrived 90 mins before our BA flight to LHR and still missed it as check-in was closed at least 45 mins before departure. We were placed on stand-by for the next day and charged more than EUR 400 for the privilege. BA would not be flexible with our ticket. The BA Sales person told us this happens a lot. Please be aware.

Lisbon Airport customer review :  28 March 2010 by Bernardo Pereira   (Portugal)

Customer Rating :  3/5

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Not a bad airport, but the overall impression of the airport is being let down with the huge queues for TAP european flights, in which the queue controllers are working efficiently, but you still need to stand in a line for at least 30 mins. I do not think it will be a fun experience in high season. TAP self-check-in is a big joke, as you need the ticket number, not the reference number in order to use the service, which is seldomly stated. Security was a big maze, but quick and efficiently, terminals and gates are nice and up to date.

Lisbon Airport review :  18 August 2009 by Bernardo Pereira   (Portugal)

Customer Rating :  5/5

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Efficient baggage handling and arrivals area. The airport is undersized for Lisbon's dimension and traffic volume, however services are well managed as is access to taxi, public transportation and the car parking lots. The Departures area is more spacious but organization is less clear. No need for excessive walking or unintelligible circuits in both areas of Terminal 1 or 2, getting around is easy and intuitive, besides adequate signalling. (Terminal 2 is only for domestic departures, and is slightly noisy inside).

Lisbon Airport review :  15 July 2009 by Bernardo Pereira   (Portugal)

Customer Rating :  4/5

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Efficient and friendly airport. Better for connections than its main competitor Barajas- Madrid. Terminal to plane / plane to terminal connection need to be quickened. Lacks a few basic services, such as a chapel or subway connections to the city centre and efficient public transport to suburban and coastal areas.

Lisbon Airport review : 26 May 2009 : by C Rocha

Customer Rating : 4/5

If you are using the main terminal, Lisbon airport is easy to navigate and usually efficiently run. The check-in if you are taking a TAP flight can be a little more chaotic because, at least for the European flights, all open desks serve any flight. The security channel is fast and efficient even at the rush hours. A reasonable selection of eating places but the toilets can still be a hit or a miss affair. On arrivals if you came from schengen countries it is possible sometimes to get out of the airport in less than thirty minutes even if you need to retrieve your luggage.

Lisbon Airport review : 12 May 2009 : by David Leston

Customer Rating : 4/5

LIS isn't a huge airport, so it's quite easy to get around and it's really close to the city centre. The facilities are good, the shops and food concessions are plentiful and reasonably priced, the staff were largely very friendly - even in the security channel (where one of the operatives collected the coins I dropped - with a friendly smile). The only down side was the confusing signposting - there's just too much of it.

Lisbon Airport review : 1 May 2009 : by R Santos

Customer Rating : 5/5

The airport is improving, looks much fresher, most of the facilities have been redecorated and renovated. The new Tap Executive lounge looks good to, few new shops/restaurants have been added. The smoking area by the arrivals area has gone.

Lisbon Airport review : 27 April 2009 : by David Gartside

Customer Rating : 4/5

Previous correspondents have obviously found the T1 to T2 transfer a bit of a fiddle, but actually it isn't that bad, just not especially well signposted. Here's the process : on arrival at T1, go through immigration (assuming you're from a non-Schengen country) then follow signs for T2 transfers and go through security screening again. You're now airside in T1. Follow the signs and ground arrows to the T2 transfer gate - where you get taken by shuttle bus (airside) to T2. You're dropped off airside in T2 which is a big shed but fit for purpose - bar/cafe/bookstall/booze shop.

Lisbon Airport review : 27 April 2009 : by D Serrão

Customer Rating : 5/5

I use both first and second terminals many times a year, and I'm liking it more rather than less. Airport Hotels are conveniently located and reasonably priced. Hire Car Areas are a bit cramped but certainly close enough to the Terminal. Summer gets very busy with holiday flights and very crowded early in the morning. Winter is much quieter. Check-In areas are well laid out and a dream if your airline does online check-in. Security can get crowded, but professional and courteous behaviour as always from the staff makes a huge difference (maybe something many passengers could learn). Overall a nice and functional airport.

Lisbon Airport review : 1 December 2008 : by John Waterman

Customer Rating : 2/5

Arrived at Lisbon Airport with 2 hour wait to carry on to Faro. What we didn't realise was the connection to Faro meant a bus transfer to Terminal 2. We waited for the boarding announcement and finally realised we were in Terminal 1, an enquiry at a transfer desk made us see what was happening but confused instructions from the clerk meant we couldn't find our way to the bus until too late. We got across to Terminal 2 just in time to see the plane taxi down the runway. A complaint to the Groundforce desk got us tickets on the next flight - five hours later - and a 15 Euro charge each, not happy but could have been worse. All the girl would say was Terminal 1 was International flights and Terminal 2 was Internal flights, but how were we supposed to know? And we were not the only ones, several people were at the desk complaining as well. We bussed back to Terminal 1 for some food and the bus dropped us off at the front entrance. We stood amazed as we could see clearly marked on the floor green arrows showing the way to the buses for Terminal 2. Why on earth weren't these markings painted on the floor, airplane arrival side for internal flight transfers? A lot of worry and hassle all for the sake of better signage. Be aware!

Lisbon Airport review : 30 November 2008 : by Eduardo Räuchle

Customer Rating : 3/5

Arrival in Lisbon from Germany was straight forward. Toilets at the baggage claim were badly signposted and not well kept. A taxi-voucher service for arriving passengers is offered by the tourist office stand at the airport, you must provide your destination address at the counter (any destination in Lisbon for Euro 16, tip the driver a Euro when dropped off at your destination), to avoid tourists being ripped off. Access to check-in counter only for people with a ticket (or a printout of you booking confirmation e-mail). The reason behind this procedure struck me as odd. Layout and signposting of check-in counters and access to security check confusing; staff friendly when asked for directions. Security check efficient and professional. Airside shops and eateries plentiful, but did not check the price. Toilets well kept, signage and layout/arrangement of gates confusing. Announcements over the PA-system very clear. In short: needs improvement regarding signage and layout, staff are friendly and approachable, experience was average.

Lisbon Airport review : 25 September 2008 : by Doug Raynes

Customer Rating : 4/5

The last time I passed through Lisbon Airport Departure a few years ago it was depressingly dull with few facilities. It has now improved beyond all recognition with a very bright, smart appearance and an excellent range of eating and drinking facilities. Curiously, only passengers with flight bookings are allowed to go through to the check-in area on landside. As with many other airports it's best not to go through the gate until close to flight departure time because there are few facilities once there.

Lisbon Airport review : 1 August 2008 : by Jose Carvalho

Customer Rating : 4/5

A good and nice little airport with old and new parts. Recently opened new restaurant area with excellent food and rest areas. Compared to rest of Europe very good prices for drinks and beverages. Short walking distances. The downside is the arrival area which has to be improved. Airport is located very near to towncenter thus short transfer times.

Lisbon Airport review by C Rogers

13 June 2008   Customer Rating :

Lisbon Airport is currently a mess. It takes excessively long to get through passport and security checks (easily up to an hour), the walk ways are crowded, and food and snack items are much more expensive than in Zurich. To the airport's credit, it has a new terminal and building is not complete, but the co-ordination is a mess. Last time I passed through, there was just one person checking all EU/EEA passports. Lots of turnstiles for those who have electronic passports, but almost no-one did. You have to show your ticket just to get to the check-in area, so non-traveling companions may not come with you... This used to be until very recently a small, comfortably sized international airport like those of the days of yore, albeit fairly poorly facilitated for restaurants and the like. Now it feels massive, excessive, unfriendly, crowded pretentious and expensive. Flying from Porto is ever so much more pleasant if it suits you.