Lima Airport Passenger Reviews and Lima Airport Customer opinions
LIMA AIRPORT customer review : 6 May 2013 by Christian Schempp (Luxembourg)|
Rating : 10/10
I am a regular visitor to Lima and only have praise for the airport. Inside the airport, facilities, shops and
restaurants have high service and hygiene standards. Check in, security check and immigration control are swift and
friendly. All in all, a recommendable experience!
LIMA AIRPORT customer review : 23 January 2013 by D Watson (Switzerland)|
Rating : 0/10
With 6 hours to change planes when travelling from Cuzco (TACA flight) to Geneva, via Lima and Amsterdam,
I thought there would be plenty of time even though TACA would not book my hold luggage through. At first
there were no personnel at check-in, I looked for a KLM office to get some information but couldn't find one.
My flight was at 21.30. I returned to the check-in desks at 16.15 only to find that there were queues filling
the zig-zags and spreading out through the airport. My enquiry revealed that these people were waiting for a
flight at 19.00 so I went off again. At 17.45 I returned to find that the queues had doubled. After a while an
official came along to say that the queue I was in was for Air France (the desks were all marked with both
companies). I finally got through to the gate at 20.50 but plenty of other people were still queuing. The
plane finally took off an hour late, giving the explanation that there was a lack of personnel at the check-in
desks. Furthermore, I had hoped to upgrade to business class on check-in. When I asked at the desk I was
told there were no seats left. This was patently untrue as when I asked again on entering the plane I was
given a choice of about 8 seats. The cost of the upgrade was about the same as I had paid for my whole
return ticket but by this time I was so exhausted and dehydrated that I accepted it. All this hassle could
have been significantly reduced if the airport had provided some written information about what time which
desks opened for which flights.
LIMA AIRPORT customer review : 26 November 2012 by Jean Louis Vergaert (UK)|
Rating : 0/10
Saturday morning leaving Lima to Buenos Aires, we had to endure huge queues: 30 minutes for check-in at
TACA counters (despite having already done the web check-in), 30 minutes for the security check, 30 minutes
for the immigration check. At least there is a decent queue control, but several counters at all stages were
unoccupied, therefore it is simply a matter of having enough staff and officers. So having to wait for a total
of 2 hours is absolutely shameful, and the frustration is increased by looking at all those signs proclaiming
that Lima has been awarded the title of best airport for LatAm for several consecutive years.
LIMA AIRPORT customer review : 14 June 2012 by C O'Neill (UK)|
Rating : 9/10
The terminal itself isn't overall the most modern that you would expect for a capital city, however it has a
charm of it's own that means that it is not an un-enjoyable experience. The check-in area is different than
most I have ever seen with a lot of people standing around behind the check-in operative handling the
baggage. Not sure if there is more manual work done here than in most airports or if it would just usually
happen behind the scenes somewhere, that said it wasn't slow by any means. The security staff as per the
standard of so many airports could do with smiling a little more but are on the whole were friendly and not
discourteous at all, but could be faster. There is a good enough range of shops and eating places, not
perhaps as big a selection as you might think from the airport size but certainly they are of good quality
LIMA AIRPORT customer review : 6 December 2011 by Alfonso Gumucio (Mexico)|
Rating : 5/10
A real nightmare if you are in international transit through Lima. You still have to go through a security check
that can take one hour because of the long lines of people arriving from international flights and just
changing planes in Lima. Why is that they have to add this security check if you are only changing planes in
the international area? This is totally ridiculous and bothers passengers. There is no logic in adding a security
check if you have not entered the country.
LIMA AIRPORT customer review : 23 November 2011 by J Knack (USA)|
Rating : 9/10
We flew through this airport twice on our way to/from Cusco. The airport was clean and pretty efficient. The
signage was not the best, but there were very helpful employees to guide us. We may have been there at off
times (6 am Saturday, 9 am Sunday) but lines moved very well. If anyone has a long layover, consider the
Airport Ramada. It is right across the street - you can walk. This puts many US airports to shame.
Lima Airport customer review : 15 May 2011 by R Hogan (Australia)
Customer Rating : 5/5
As part of a recent trip through South America I used Jorge Chavez airport a number of times
both for arriving and leaving Lima and transiting through. Never having been to South America
before I had low expectations and was pleasantly surprised. Lima is a modern, clean and well
run airport. Arriving, departing and connecting is a breeze and free wifi is certainly a bonus!
Lima Airport customer review : 10 March 2011 by G Koppenaal (Netherlands)
Customer Rating : 3/5
We landed after a long flight from Madrid in the evening. The airport changed a lot since my
last visit, modern, clean well organized - good toilet facilities. We checked in for
Arequipa, then everything changed. Nine hours waiting, but where? Too short time for a hotel,
no use of the waiting room at the gate (only the last two hours before the flight - then we
could lay down on the chairs). Hanging in the hall on the floor, walking a little, shopping a
little, eating a bit - but everybody was friendly and helpful.
Lima Airport customer review : 31 January 2011 by J Jillian (USA)
Customer Rating : 4/5
You no longer have to pay the departure tax when leaving Peru. Well, at least you don't have
to come up the money as you are trying to catch your flight like in the past. Just flew out
of LIM a couple of days ago and as of Jan 2011 the tax is included in the ticket price. Cuts
out the step of having to stop and pay the departure tax. This airport has improved
tremendously over the last 10 years I've been flying into and out of Lima.
Lima Airport customer review : 27 April 2010 by Jack Sheldon
Customer Rating : 2/5
A rather pleasant airport except that after check-in and standing in line for 5 minutes,
without warning you get stung with a 31 USD airport tax, payable in cash only in either
dollars or sols. As I had neither (I had used my last sols to pay for the taxi), I presented
them with euros or my credit card and ordered them to choose. Once the line of people behind
me became too long, they finally accepted the euros. For heaven's sake, Peru isn't an American
state and why won't they take credit cards, when practically all restaurants in Lima take
them? Shame really as the rest of the airport is quite pleasant. Immigration and security
lines moved smoothly without delays.T
LIMA AIRPORT review : 18 March 2010 : by Matthew Gomez
Customer Rating : 5/5
As someone who has flown in and out of Lima's Jorge Chavez International Airport every other
year for the past nearly three decades, I can say that JCIA has improved dramatically.
Jetbridges have been installed, food and shopping options have increased dramatically, the
first airport hotel in South America opened, and cleanliness and visual aspects have
increased. The customs have also gotten much better. Before, it took about 1-hr to get
through, but the last time, it took less than 20-minutes. Renting a car at JCIA has also
improved dramatically as signage is better (not the best) and the location of the car rental
park has moved into a more smarter location (away from the hotel and chaos of the major
LIMA AIRPORT review : 12 August 2008 : by B Gentile
Customer Rating : 4/5
Jorge Chavez International airport has improves a lot since the last time I travelled. Clean.
modern, with a lot of services inside the airport. The international gates are well organised. You
just get out of migrations and you have a large hallway with all the gates to your right. They have
just put new gangways for the first time in Lima so it was a good experience walking to the plane. .
The thing I don't like the management of Immigrations, they are very slow, few people checking the
Lima Airport by Dan Binder
17 June 2008 Customer Rating : n/a
This airport made me never want to fly to Lima again. Immigration was horrible - there were 7
officers for God knows how many people - I was fortunate enough to be "near" the front of the line -
it only took about 30 minutes to get through. By the time I reached the officers I looked back and
literally could not see the back of the line - it stretched out through a door and around a corner
into another room. After going through immigration and customs, I felt like I was in an aquarium:
there were probably about 1000 people standing all around - including above - looking down on the
arriving passengers. Once outside, the pick-up/drop-off area was totally chaotic, and traffic barely
moved. Unlike other international airports I've been to, arrivals and departures were in the same
place. A double-driveway or ramp could fairly easily fix the problem. Having flown from Santiago,
where everything ran incredibly smoothly, Lima was a bit of a shock. Finally, the cash airport tax
is irritating - almost everywhere else it's included in the ticket.
Lima Airport by Alejandro Garcia
31 July 2007 Customer Rating : n/a
LIM has undergone radical transformations in the last few years, and now looks like a modern airport
in any part of the world. There are all the amenities a traveler could need (except the fact that
only one bank has the monopoly on all ATMs there). Lots of shops and restaurants before going
through controls. Inside the passenger only area, there are lots of shops but limited food options.
A new four-star hotel has just opened right outside the terminal but within the airport complex.
There are taxi stands in the luggage collection area (expensive) and as you exit that area. Green
Taxi posts fares for the different parts of the city, and I usually take them. If your hotel is
picking you up, someone will stand at the arrivals area with your name on a sign. I would not take a
taxi I didn't know or off the street there. Leaving the airport, lock your doors, make sure your
luggage is locked in trunk, and keep handbags or other carry-on items you bring into the taxi on the
floor under your legs, as the aiport is in a sketchy area and sometimes break-and-grab robberies
take place (especially, since many international flights arrive in the middle of the night). The
main fault with this airport is how long it can take to get through Immigration (although I read
they were improving the system) and the long lines you sometimes have to pay the airport tax. My
feeling is that if they are asking you to pay money for using the airport, they should simplify and
expediate the process. Last time at LIM, I waited 20 minutes to pay my USD 30 airport tax.
Lima Airport by Carlos Espinoza
19 December 2005 Customer Rating : n/a
LIM has come a long way from what it used to be. Arrival into LIM is
quick - you disembark and you walk a shorter distance to get to
immigration. Priority luggage is separated in its own section. Several
announcements keep you informed about security, flight info and
transport. Customs is pretty easy, you press the button and if green you
go - red you put your bags on an x-ray no more extensive searches.
Departing LIM was just as easy, there are plenty of premium check-in
counters. I was able to pay the departure tax at the check-in counter.
X-rays are quick and staff polite. The lounge is very modern and
comfortable. You will find several restaurants, bars, duty-free galore
and inexpensive prices.
Lima Airport by Ignacio Tabja
4 June 2005
Jorge Chavez International airport has improves a LOT since the last time I travelled. Before, Some
areas of the airport were often dirty but know, they have retiled most of the mezzanine and the
first floor. The international gates are very well organised. You just get out of migrations and you
have a large hallway with all the gates to your right. It is impossible to get lost. They have just
put new gangways for the first time in Lima so it was a good experience walking to the plane. Befor,
you has to walk to it and when the new terminal was in construction you had to get to the aircraft by
bus. Apart from not having a good view of the only runway open to public (people who aren't
passengers) the airport is doing very good.
Lima Airport by Hernán Saldaña
6 May 2005
I agree that while most people think US$28+ is a bit expensive, most of the airports allow companies
to include that tax in the value of the air tickets, so you don't notice it. It would be a good idea
for the people in LAP to allow such thing. That way you could pay the tax with your credit card
along with the ticket and earn some miles.
Now, regarding the terminal, one of the things that I regret is that the jetways are solid. I would
have prefer ones with glass walls, like some of the ones that they have in GRU. It is quite
spectacular that way. I also agree that deplaning in the tarmac was quite faster, but what can we
say - it is the pace of progress. Last time I was there in February 2005 and there still was some work to do. I am looking forward to
my next trip to Lima to check the finished work. At least of this stage.
The second stage will mean the construction of a second runway, but that will probably be activated
Lima Airport by Peter Lawrence
6 April 2005
Flew into and out of Lima twice, 25th March and 30th March.
A very modern airport with work still going on. Very clean and well kept, tiolets were immaculate
and smelt clean too. Spacious and bright, lots of comfortable seats overlooking runway. Very
professional staff who are keen to help and were extremely polite.
Airport tax not a problem although I wasn't expecting it, $28 to fly to Rio de Janeiro and $4 to
Cuzco. Had to have a yellow fever jab to fly to Rio although not visiting the jungle area. Varig airlines
wouldn't let us on without a certificate. Our fault, as we thought we didn't need it as we were not
going into the jungle area. But the medical centre at the airport was clean and efficient, and we
were back at Varig's desk within 20 minutes. Check in early! If we were late this could have been
a problem. Got searched by customs, two men travelling together are a target, but staff were thorough and again
Lima Airport by Cristobal de Losada
28 February 2005
The US$ 28.10 departure tax is not so bad, relatively speaking. Departure taxes are fairly common at
international airports. They’re often included in the ticket, though, and so most people do not
realize they’re paying them. Any round trip to or from the U.S. will cost you about US$ 50.00 in
various taxes and fees totally unrelated to the airfare itself: “Passenger Facility Charge”, “US
Departure Tax”, “Sept 11th Security Fee”, “US Immigration Fee”, “US Customs Fee”, “APHIS Fee”, “US
Lima Airport by Juan Pablo Boloña
17 February 2005
Lima Airport is themost important terminal of my country - nothing compared with European
or Asian monster airports - but now with help of Fraport, Lima Airport is turning to
an airport of International level. Jetways and all infrastructure necessary to handle 7 million
of passengers per year, this year this airport will make several changes that will make it
the most modern in Latin America.
Lima Airport by Alejandro Garcia
4 January 2005
I just flew out of LIM last week and was impressed by how much work is going on to improve this
airport. Right now the airport is in major construction mode, but I am optimistic that when all the
work is completed Lima will be one of the most modern airports on the continent. What I do miss is
the restaurant on the mezzanine level where you could sit and watch planes landing and taking off
before going through immigration, but now there are a number of eating and shopping options and
apparently more are forthcoming. It will be very exciting to see how this airport evolves in the
Lima Airport by A
27 August 2004
While LIM does leave something to be desired, over the past four years, the improvements have been
dramatic. I was surprised in just a year how much progress has been made on construction of the new
concourse. I will, however, miss deplaning on the tarmac, since passengers exit from the front and
the rear of the plane, which is much faster.
The terminal also has been dramatically improved. I remember the good old bad days when there was
only one place to eat or drink up on the mezzanine level and a Dunkin Donuts on the main level. Now
there is a whole assortment of dining and shopping options up on the mezzanine. One temporary
problem though that the powers-that-be at the airport should have thought of, in Aug. 2004, there
were no working elevators or escalators between the main floor and the mezzanine. Which meant that
for a good part of our layover, while waiting for our domestic flight to Trujillo, my wife and I had
to eat in shifts - one of us had to stay with the large, checked luggage on the main floor while the
other ate in one of the mezzanine restaurants. I imagine this would also make the mezzanine
inaccessible to the handicapped. Also, there is a surprising lack of seating on the main floor.
The smell that someone complained about is diesel fuel, which is used as a cleaning solvent in Peru.
The hotel will be a welcome addition. Most of the time, our flights to Lima arrive very late and
require an overnight stay since there are no more domestic departures that day. We usually book a
hotel room in advance in Miraflores (30-45 minutes away) but getting there late at night, then
getting back to the airport the next day can be a real headache.
LIM does have a lot of shortcomings, but it's not as if they're not expending a lot of effort to try
to make it as nice a facility as in more developed parts of the world. I applaud their effort and
look forward to seeing what improvements have been implemented the next year.
Lima Airport by Mac Chen
30 April 2004
I was expecting the worse when passing thru this airport. In all fairness they are trying to
modernize it and by the look of the sketches of the proposals it should turn out to be a quite
respectable place. In the meantime, no airbridges so all passengers deplane on the tarmac. It's
thrilling to stand so close to those huge behemoths or even drive next to one, but still, after a
long flight, waiting on a bus for everyone to deplane is not my idea of fun. Immigrations is a mess
- for some reasons, all flights arrive in an hour and a half span. The hall is a temporary one (and
it shows), and it gets so overcrowded, that sometimes they leave you stranded in the bus waiting
until there's enough space in the hall - just to queue. Once queuing the lines are so long, that it
took me an hour and a half just to go thru. Once you pass customs into the arrivals hall, it's
throngs of people, it feels like the whole town is there - so much people it overflows the
terminal hall. Of course, you get hit with a wave of hustlers, peddlers and just plain greeters -
really stressful situation. A brawl broke out amongst taxi drivers just for my business. The cops
had to come and my party just fled scared to pieces. Departures are no less friendly. Check in to
flights take forever (especially US bound ones), lines are never-ending as well. Airside, still in
a temp facility, feels like a big tent, although they've made the shops feel particularly classy.
Hope that when they finish the renovations the situation would improve considerably.
Lima Airport by Chuck Thistlethwaite
12 January 2004
I am certain Lima is not the worst capital city international airport in the
world - I have just not
been to any that are worse. Your arrival is usually late at night and the plane will be parked far
from the terminal. You will wait some time while security surrounds the plane, a stairway is rolled
up (no jetways here), and the standing room only bus arrives to bring you to an international
arrival terminal that rivals the one in Port-au-Prince. As other have mentioned, the only thing
slower than immigration is waiting for your baggage. Customs is the typical Latin American game of
russian roulette - you punch a button and a random red or green ligh decides your fate. At least it
is usually fast. From there, if you have someone meeting you, well good luck finding them.
Traveling in Peru involves the entire extended family greeting and sending off relatives and there
will be literally thousands of people awaiting the arrival of your flight. Watch out for the pick-
pockets and unscrupulous taxi drivers if you arrive alone.
Departures are just as bad with manual luggage screening before you check-in and and the infamous
$28.10 departure tax (try to pay in U.S. Dollars wuth exact change as the exchange rate is
horrible). There is no air conditioning in the departure terminal and airlines struggle to set up
some semblance of a secure area around the departure gates for secondary screening of all
For these reasons, Boeing 757s and 767s are the largest planes that can practically use LIM, though
LAN Chile uses A-340s for many of their flights (a logistical nightmare). According to the airport
website don't expect any relief until at least 2009.
Lima Airport by J Stewart
15 September 2003
I use this airport 5-10 times a year. People who say this airport is the worst in the world haven't
travelled around the 3rd World enough to opine. Sure, it isn't Santiago, or even Buenos Aires, but
it is clean, safe, and the international waiting lounge is pretty good (better than at MIA, say).
The VIP lounge is also recently re-modeled and features free high-speed internet and a free full-
service bar in addition to the snacks, soft drinks and beer set out for self-service. Lines for
international check-in are a bit chaotic, but if you can get into the business-class queue, you're
in fat city. Otherwise, avoid the rush which occurs two to three hours before departure, and
dissipates fairly rapidly.
Arriving at this airport is not the best experience. As mentioned in other reviews, there are no
elevated walkways to the terminal. Everybody, including grandmas in wheelchairs and people lugging
babies and strollers, must go down the stairs and walk along the tarmac to the terminal. This
really sucks because most international flights arrive in the middle of the night. The airlines
will help if you ask. If the plane is forced to park really far away, they will bus you to the
Immigration officers are generally dour and the lines are long and slow, but not as bad as in, say
India. Don't fret the delay because the baggage takes even longer to appear on the belt. I've had
to wait as long as ONE HOUR for my bags to come out. I think they've only got 4-5 handlers for
all the flights that come in at the same time. Domestic flights are better in this regard, and
porters are cheap and readily available. In the middle of the night, when the jumbos come in,
porters are harder to come by.
The airport was recently bought by a German consortium, and is improving gradually. They need to
re-think the egress, which inevitably bottlenecks when the meet-and-greeters clash with touts and
The most aggravating thing about this airport is the egregious $28.10 tax that is charged to all
departing international passengers. The tax is bad enough (especially when you've got to pay for
your whole family). But they've placed an extra tax upon what was for years a $25 tax to arrive at
this odd number, which requires receiving change in Peruvian coinage right before departure.
Lima Airport by Norman Clark
28 July 2003
I fly through Lima about twice a year. The terminal truly is a dump -- one of the shabbiest
international airports in the world. But I hope that renovations do not hurt the underlying
efficiencies and service, which make Lima one of my favorite airports.
The only problems I have ever encounted in Lima were airline specific (American) and they were
relatively minor. Check-in and connections have always been, for me, very efficient. When I arrive
in Lima, while I am walking from my gate, I usually see my suitcase pass me on its way to baggage
claim. Non-Spanish speakers may have a few problems at Lima, but everyone that I have met there has been
friendly and genuinely eager to be of service.
Lima Airport by R Flores
11 July 2003
First of all, any airport that is undergoing renovations in infrastructure is not going to look
pretty and the terminal is not made out of wood - and it's not a dump as some people make it out
to be. This airport has improved over the years and it will get better. There are a lot of plans for
expansion and improvement and these things take time.
Lima Airport by E
4 May 2003
Lima Airport is one of the worst airports I've been to. It doesn't have jetbridges, sometimes it
smell bad, and doesn't have amenities - just 1 restaurant and it is very small, if
you have to leave, arrive or just make a connection into this airport just close your
If you experience any problems submitting comments on the above link, please use our general