London Heathrow Airport Passenger Reviews and Customer opinions

LONDON HEATHROW AIRPORT customer review :  18 March 2010 by Alan Wan   (UK)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Used T5 for the first time a much better experience than T3. There is plenty of natural light, the toilets are clean and there are great views of the runways. The seating could be better lots of bench seats akin to T3 but there was some comfortable seats and lie down sofas by gates A7.

LONDON HEATHROW AIRPORT customer review :  18 March 2010 by K Chelvanathan   (Malaysia)

Customer Rating :  3/5

Queuing

Cleanliness

Facilities

Flew in and out of both Terminal 3 and 5 respectively and found Terminal 3 to be the same as it was two years back. Immigration queues for the non-EU passports were amazingly long and I wonder why the BAA authorities cannot work something out and make the terminal more user friendly and immigration friendly ? Terminal 5 on the other hand was a breeze and the modern architecture gave it a nice feeling. The Self Check In Kiosk is such a brilliant idea and saves a lot of time and hassle.

LONDON HEATHROW AIRPORT customer review :  18 March 2010 by Gary Farrelly   (Ireland)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Heathrow is a very impressive operation. The part I was in was a bit jaded and grubby and chaotic. But all in all my LHR experience was very positive. Loads of places to eat and shop. Some decent views of the apron from the boarding gates. What I like most about Heathrow is the sheer quantity off carriers operating on all manner of routes from that airport. It really is a world class hub. And I am sure that if I has been travelling through the new T5 - I would have found the upkeep of the facilities that more bit clean and aesthetic.

LONDON HEATHROW AIRPORT customer review :  3 March 2010 by J Tydeman   (UK)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Used Terminal 4 to fly to and from Nairobi. It has improved a lot since the recent terminal changes and although busy it felt less crowded and claustrophobic than before. There were very few queues of any great length, which helped make it less stressful too. Credit where it is due - this airport is improving.

LONDON HEATHROW AIRPORT customer review :  27 February 2010 by David Howe   (Canada)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Return trip from DUB to DEL transferring at Terminal One for Terminal Four. We found the transfer process relatively flawless even though our bags were not checked through. We took the elevator down to the train and found it quick and comfortable compared to many airports. This is a great improvement on previous connections made at LHR. Terminal Four lacks facilities airside, not many eateries to choose from. Terminal One seemed better, but the walk to the aircraft is way too long.

LONDON HEATHROW AIRPORT customer review :  26 February 2010 by P Littlefair   (UK)

Customer Rating :  2/5

Queuing

Cleanliness

Facilities

Terminal 3, quick check-in with Virgin Atlantic 2½ hours before departure. We were requested to go straight to airside, then proceed to gate 2 hours before departure in order to allow for Gate security. However, we were turned away from primary security, being told passengers not allowed through until 2 hours before departure. Once allowed into security the queue was moderate. No gate listed until 1 hour before departure, so had to endure the crowded shopping mall for an hour. BAA policy on using most of the space for shopping really does make using LHR terminals a depressingly uncomfortable experience.

LONDON HEATHROW AIRPORT customer review :  22 February 2010 by Tony McLaughlin   (UK)

Customer Rating :  5/5

Queuing

Cleanliness

Facilities

First time using T5 - excellent. BA land agent was able to tell me all about the terminal, and where to go when I got airside. BAA had staff on hand airside to assist travellers. Departed from B gates to USA. Security at gate was thorough but good humoured. Had to get a bus to the plane - so what. Bags waiting at carousel on return. Excellent first experience.

LONDON HEATHROW AIRPORT customer review :  15 February 2010 by Miles Canne   (Spain)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Early morning arrival into T3. Looking quite spruce until you get to the immigration hall. But no queue at passport control and staff efficient and courteous. Bags waiting on the belt and on to the underground 25 minutes after landing.

LONDON HEATHROW AIRPORT customer review :  14 February 2010 by Tom Padgett   (UK)

Customer Rating :  1/5

Queuing

Cleanliness

Facilities

Arrived from SFO and could not check our four hold bags through to our destination at Newcastle. After collecting our bags from baggage reclaim as well as our two cabin bags, we then had to get ourselves to Terminal 5 to check the bags in again for the domestic part of our journey. We were directed to the train link but could not take the trolley on to the train, so it meant manhandling all our luggage onto the platform and on to the train below T3. Following the short trip to T5 and having to get the bags back across the platform to get another trolley. We are not young and some assistance would have been appreciated but there was none. After check in at T5 we were misdirected to B gate area where after a short time it was apparent that we were in the wrong place. Customer services were no help whatsoever, only confirming that we were in the wrong gate area with a shrug of the shoulders. We then had a long walk back to A gate area as there was no assistance to reboard the transit train. London Heathrow takes no consideration for the needs of the elderly or young families with children.

LONDON HEATHROW AIRPORT customer review :  23 January 2010 by T Neyrinckx   (Belgium)

Customer Rating :  5/5

Queuing

Cleanliness

Facilities

Have been using T5 almost monthly since 1.5yrs, both short-haul BRU-LHR-BRU and long-haul from BRU with connections to the US. I think T5 is a nice and airy terminal, great views on the runways, and quick security checks (in fast track). I was lucky enough to have lounge access each time, which is great, but could imagine that without lounge access the food choice is rather limited. Definitely better than CDG and FRA.

LONDON HEATHROW AIRPORT customer review :  19 January 2010 by J Tydeman   (UK)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Used Heathrow to fly to Sao Paulo from Terminal 1 in January. Quite a good experience going out. On return, quick queues at Customs but the usual not overly friendly staff. Baggage was waiting when we reached the carousel..

LONDON HEATHROW AIRPORT customer review :  11 January 2010 by F Dellera   (Italy)

Customer Rating :  3/5

Queuing

Cleanliness

Facilities

Terrible attitude of staff, flight connections and gate queues were slow. Several flights cancelled due to snow, yet half of the rebooking stands were empty, the other half were for premium passengers only and would turn economy passengers back. Crowded, pricey mall, information screens displaying the gate of your flight barely a few minutes before boarding time.

LONDON HEATHROW AIRPORT customer review :  8 January 2010 by N Sutherland   (UK)

Customer Rating :  2/5

Queuing

Cleanliness

Facilities

I hadn't been through T3 for a couple of years and hopefully it'll be at least that long again before I have to endure this terrible terminal. Crowded and congested departures with baggage all over the place producing a security nightmare. Security Screening provisions are totally inadequate for the volume of passengers being processed. The staff are professional and courteous but facilities are a joke. Airside, T3 is basically a shopping mall and if passenger comfort is even on the priority list it's not very far up it. I was able to use the SAS London Lounge and but for that the experience on a Thursday evening would have been terrible. I cannot imagine what a family trip through T3 would be like - not nice from what I could see. Gate Areas are a throwback to the 70's with a Boeing 747 worth of passengers waiting in a lounge sized for a 737. The Best bit is probably Arrivals - monstrous long walk from the Gate, quick through Immigration and bag on the carousel as I got there - escape to the real world. The conditions at T3 will certainly affect which airline I'm prepared to use in future.