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London Heathrow Airport Passenger Reviews and Heathrow Airport Traveller Reports
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LONDON HEATHROW AIRPORT customer review : 11 July 2011 by G Calafiore (Australia)
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Customer Rating : 4/5 |
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You really have to consider LHR as 4 separate airports, according to which terminal you use. Arrival from JFK at
T5; and absolute joy. Clean, bright terminal with plenty of space and well-laid out. UK border control inwards a
breeze through the EU passports line (queued for less than 5 mins after 0700 arrival on a Sat), and baggage
already waiting at carousel. Reached the big, bright arrivals hall in less than 30 mins after touchdown. At an airport
like LHR, such a feat is impressive. Whether departing or arriving, T5 is always a pleasure. Easy transfer to T3 with
the LHR express, but T3 itself is another story. It is cramped and all thoroughfares are jammed with throngs of
pax, mostly with overloaded baggage trollies. Seating is an option only if you buy something at one of the food
outlets. Queuing at security is efficient, thanks to the staff who constantly keep watch and regularly re-distribute
the queue. I never sit in the central seating area/food court. Too much like a shopping mall, and always
unpleasantly overcrowded and noisy. I always go through late enough to have my gate number posted on the
FID's and head straight there, and it's usually fairly painless. Queues, security, etc. are all fairly tedious, I agree, but
considering that LHR is the world's busiest airport, it performs well. If planned around realistic transfer times, a
transit through LHR can be painless.
LONDON HEATHROW AIRPORT customer review : 7 July 2011 by K Sekhon (Canada)
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Customer Rating : 4/5 |
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Make sure you leave enough room if you are connecting here, especially T5. I had a 4 hr layoff for an onboard
connecting international flight. Got off the plane (at another terminal I assume), took the elevator down to the
subway station (train every 5 mins) and onto T5. Security took forever. The airport is designed nicely, with
standard seats and some comfy couches (good for a quick nap, if you can get one for yourself). Decent amount
of shopping and food available. Well signed and easy to find your way.
LONDON HEATHROW AIRPORT customer review : 27 June 2011 by A Futeran (Australia)
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Customer Rating : 2/5 |
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Used terminal 3, 5 times within 2 weeks. It's pretty awful by world standards, don’t really care though
that the distances between transport services are long or that shopping is really basic or that it is really crowded, I
care like most others how long it takes to get through customs and immigration on arrival. What a contrast, after
arriving on a Friday morning from Australia I was through in no time at all. Come one week later on a Sunday night
transferring through London for one night arriving from Madrid and we spent longer in the queue to get into the
customs hall than the flight time itself! No security issue, just pure volume of numbers. Strongly recommend if you
are an elderly traveller you request airline wheelchair assistance if using this airport, more than 2 hours on your feet
after a long flight is not a pleasant welcome. Hopefully when terminal 2 re-opens this will take some pressure off
but for now this is a terminal that should be avoided at all costs!
LONDON HEATHROW AIRPORT customer review : 20 June 2011 by Bill Atkins (USA)
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Customer Rating : 3/5 |
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I don't go to the airport to eat or shop - I just want it to be smooth and
efficient and I am still not sure that T5 fits the bill yet. The transit process
can be very painful early in the morning and even when slow around 5pm the
security proved to be tedious compared with Asian airports of a similar size -
the system and space allowed for it is not adequate for the volume. One huge
improvement is the addition of a Fast Track boarding lane at all the
domestic/shorthaul gates for Executive Club Silver and Gold members.
LONDON HEATHROW AIRPORT customer review : 17 June 2011 by D Hartono (Indonesia)
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Customer Rating : 5/5 |
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I think this is a nice airport, check-in very nice and also very fast. Large variety of
restaurants and cafes and also has a spacious terminal. Very, Very clean terminal.
LONDON HEATHROW AIRPORT customer review : 14 June 2011 by J Tung (UK)
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Customer Rating : 4/5 |
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Flew BA to Nice from T5. Again excellent airport, not too busy (despite a lack of staff at BA
luggage drop, and certainly not helpful when some passengers simply ignored rules for luggage
allowance and ended up arguing with the staff). Same situation in the security control - the
staff were friendly enough but there were a few naive passengers who thought it was too much
trouble to take off their jacket or insist they wanted to carry their own drink onto the plane.
Apart from this the process was smooth. As usual once you are through the security, T5 is a
fantastic place. We had a meal at Wagamama - a very spacious restaurant, very clean although
the staff were grumpy and not efficient. The flight was delayed by 1 hour but at this airport
you can always find somewhere to eat/drink or just do window shopping. It remains one of my
favorite European airport terminals.
LONDON HEATHROW AIRPORT customer review : 13 June 2011 by J Henson (UK)
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Customer Rating : 4/5 |
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I flew out of Heathrow Terminal 3 on 27 May and back through T3 arrivals on 12 June. This
terminal seems to be coping much better since the reallocation of some airlines to other
terminals (notably T4). Good range of shops and restaurants. I don't agree with previous
comments that all of the places to eat are expensive (Boots, Eat, Starbucks and Wetherspoons
are all relatively cheap, the compromise is more on quality than price). The main problems I
encountered were very long walks to the gate - arguably unavoidable at Heathrow, very long
immigration queues, long security queues (I was not processed in less than 5 minutes as
Heathrow claim most people are) and the passages leading from arrivals to underground station
were very drab.
LONDON HEATHROW AIRPORT customer review : 10 June 2011 by Nigel Garth (Canada)
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Customer Rating : 2/5 |
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LHR-YYZ -Connected through Heathrow on my way home to Toronto. Needed wheelchair assistance and
had to wait over an hour for someone to finally show up and almost missed my flight, terrible
service. If you need wheel chair assistance at this airport, don't expect much.
LONDON HEATHROW AIRPORT customer review : 9 June 2011 by J Webb (UK)
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Customer Rating : 3/5 |
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Terminal 3 an extended overcrowded waiting room surrounded by overpriced shops. Food prices
much higher airside than landside. Still do not have to pay for Plastic Bags at security yet.
LONDON HEATHROW AIRPORT customer review : 6 June 2011 by Simon Smith (UK)
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Customer Rating : 4/5 |
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Couldn't really complain about T5 apart from some very long walks. Good range of facilities and
easy access from the train. Some of the staff at the retail outlets need some proper training,
I was told rudely to get shifted from the seating near EAT as it would be closing in 5 minutes
(this was at 9pm). If the airport is open then so should the outlets. On return passport
control was quick and baggage delivery was prompt. Less than an hour after arrival I was in the
bus to Gatwick and on the M25.
LONDON HEATHROW AIRPORT customer review : 2 June 2011 by E Crouse (Brazil)
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Customer Rating : 5/5 |
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T5 is great with all possible facilities, quick passport control and efficient security
control. Even for a long transfer there is hardly a moment to get bored of watching other
people or planes arriving and departing. Seating plenty and bathrooms are clean. For Airport
standards I think the prices of the restaurants, shops and cafe's are reasonable. This is one
of the better airports in Europe.
LONDON HEATHROW AIRPORT customer review : 31 May 2011 by Paul Harvey (UK)
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Customer Rating : 5/5 |
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London Heathrow Terminal 4. For my departure, the terminal was working well, check-in was very
quick, boarding pass check queues were handled fast and security took only minutes. It was nice
to see them handing out free plastic liquids bags for those who did not have one (other
airports now charge very high prices for cheap plastic bags). Airside there was plenty of room
to sit down and the appearance of charging stations for electrical items is welcome. Fresh
drinking water is readily available near the toilets (unlike Gatwick North where it is not). My
return arrival experience was extraordinarily efficient and landing to landside time with
luggage was 30 minutes.
LONDON HEATHROW AIRPORT customer review : 29 May 2011 by Tony McLaughlin (UK)
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Customer Rating : 5/5 |
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T1 is still a good place to fly from. It is worth noting that there is an separate entrance to
security from the BMI area, which is useful when the main entrance is busy. I flew Aer Lingus,
and their flights depart from gates 77 - 90. This is effectively one long corridor, and when
there are flights disembarking, security doors shut this corridor, so be careful if you are
planning a trip to the loo - you could miss your flight!
LONDON HEATHROW AIRPORT customer review : 29 May 2011 by Tanya Bailey (UK)
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Customer Rating : 4/5 |
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T5 domestic to international was fast and smooth with 1 small security check to reach the main
terminal area. Airside has plenty of eateries to suit most tastes & pockets with prices
slightly higher than in the landside shops. Everything feels modern and clean with huge windows
to watch the aircraft. I imagine that in summer it could get very warm with more passengers
crowding into the building but there were plenty of service personnel on hand to maintain
cleanliness and assist any lost passengers. Each of the departure gate areas, B & C are self
contained areas with small shops and toilets. International to domestic took a lot longer and
we had to wait for a much longer period to get back into the terminal building. Out of all the
terminals at Heathrow this feels the most comfortable and customer friendly and it makes me
more inclined to use British Airways because of this terminal.
LONDON HEATHROW AIRPORT customer review : 25 May 2011 by T Bos (Netherlands)
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Customer Rating : 4/5 |
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Airport is to big. If you have to travel between several terminals. In general the people
working on the airport are friendly and helpful, however security people in terminal 4 not
helpful.
LONDON HEATHROW AIRPORT customer review : 19 May 2011 by Graham Pierce (UK)
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Customer Rating : 5/5 |
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T5. Teething problems a thing of the past and everything now seems to work smoothly. On the
outward journey we stopped off and registered for iris recognition; third time lucky as the
office seems to be closed more often than not. (tucked away just after Security at the south
end). The machine took about 20 + attempts before it got a satisfactory record of my iris.
Overall, possibly not worth the hassle unless you regularly travel through the few UK airports
that use it. Coming back we ended up outside the yet-to-be opened C Building, so had to be
bussed to the main terminal. Hold baggage was on the carousel by the time we got there. Apart
from that, overall a very good experience.
LONDON HEATHROW AIRPORT customer review : 9 May 2011 by K Ward (UK)
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Customer Rating : 5/5 |
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T4 Quick and efficient service at check-in, security and then boarding. T4 has an abundance of
shopping facilities and is large and spacious. Check-in had minimal queues that processed
quickly, as did the security queues. Boarding took a little longer, but wasn't to long. On
arrival baggage reclaim took a long time - at least 30mins, this was annoying after a 10 hour
flight! Customs and Immigration was busy but queues were processed fast and efficiently with a
maximum wait of about 10mins. The airport information desk were fantastic in helping out with
any queries.
LONDON HEATHROW AIRPORT customer review : 9 May 2011 by J Henson (UK)
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Customer Rating : 4/5 |
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Terminal 5 - satisfactory if not great. Passport queue was immense. I have travelled through
Heathrow many times and seldom seen it this long. Waited nearly 40 minutes for someone to
glance at my passport. I'm aware that infrastructure will be strained during Bank Holidays peak
travel periods but UK Border Agency must be aware of predicted passenger numbers and should
cater accordingly. Terminal clean and bright, good connections to Heathrow Express and tube
in arrivals.
LONDON HEATHROW AIRPORT customer review : 3 May 2011 by Alan Wan (UK)
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Customer Rating : 4/5 |
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I rarely use T4, but I used it recently and find it much more pleasurable than a T3, it seems
more open and less crowded. We ate at one of the restaurants that provided a decent breakfast.
However buying a sandwich to take on board was limited to Starbucks and Costa. A Pret or Eat
would have been most welcome. On arrival the lines for immigration were long but processed
fairly quickly.
LONDON HEATHROW AIRPORT customer review : 1 May 2011 by J Hassett (Australia)
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Customer Rating : 5/5 |
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Flew in and out of terminal three. Not the prettiest terminal in the world, but it works. Good
signage, on arrival, to the underground. Fast check in with Qantas on departure, and security
was a breeze with professional and friendly staff. There are plenty of shops and seating to
keep you occupied, but I chose to use the Servisair lounge. Good value at £18 with drinks,
snacks and wifi included, plus a good view of the runway. Boarding the A380 was fast and
efficient. Heathrow can be a bit of a challenge, but I couldn't fault it on this trip.
LONDON HEATHROW AIRPORT customer review : 25 April 2011 by J Tydeman (UK)
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Customer Rating : 5/5 |
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Flew out of Heathrow to Sydney. Found Terminal 3 to be really good - we arrived very late -
only 10 minutes before our check-in closed and still managed to get through all the security
procedures before the boarding commenced. The concourse outside terminal 3 is especially
attractive and inviting and has been well thought out.
LONDON HEATHROW AIRPORT customer review : 5 April 2011 by A Patel (UK)
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Customer Rating : 4/5 |
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Terminal 4 and 5 having been newly refurbished are extremely nice, wide open spaces, very
short and quick queues and a nice overall experience.
LONDON HEATHROW AIRPORT customer review : 4 April 2011 by Ian Arnold (UK)
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Customer Rating : 3/5 |
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Terminal 3. Check in was OK and getting through security was relatively fast - about 15
minutes, considering the amount of people (1100 in the morning) trying to get through. Good
range of shops once into departures and reasonable prices. On our return at 2120 getting
through passport control diabolical. 2 desks open for UK/EU passport holders and took 45
minutes to get through even with 8 desks open eventually. Expect a long walk from the aircraft
to get to this area anyway.
LONDON HEATHROW AIRPORT customer review : 25 March 2011 by K Ward (UK)
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Customer Rating : 4/5 |
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Terminal 4 - this terminal is a little isolated compared to the rest of Heathrow - and getting
a hotel room close by overnight before our flight was difficult. But T4 itself was pleasant,
clean and efficient. We had no delay and the flight got away on-time. Security queues were
substantial but staff were processing fast - so we queued for about 10-15mins, not to bad! On
return baggage reclaim for slow to start, we waited at for about 10-15mins for the bags to
appear.
LONDON HEATHROW AIRPORT customer review : 21 March 2011 by Tony McLaughlin (UK)
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Customer Rating : 5/5 |
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T5 is a class act - well designed and very customer friendly. I travelled with hand baggage
only, and the security assistant was very good at sorting out my toleteries, and even packed
the bag for me!
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