London Heathrow Airport Passenger Reviews and Customer opinions

LONDON HEATHROW AIRPORT review :  3 September 2009 by Noel Ring   (UK)

Customer Rating :  3/5

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Terminal 1, LHR-VIE-LHR. Star alliance check in, moderate queues. Just one check-in open at 7.30 in the morning. After check-in things improved, no delay at security. All outlets busy for breakfasts. Plenty of shopping. Terminal generally a bit aged, seedy in fact. The gate for Austrian Airlines had some seats bunched together, thus preventing some people from sitting down. A most worrying feature, the fire alarm sounded, the recorded announcement said to leave the area immediately. The staff didn't seem to have a clue what to do. After 10 minutes we were evacuated to a "safe area", eventually boarding 30 minutes late. The return to terminal 1 - no delays in immigration, baggage on carousel and out to the coach stop within 20 minutes of leaving the aircraft.

LONDON HEATHROW AIRPORT review :  2 September 2009 by Bill Atkins   (USA)

Customer Rating :  3/5

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T5 security situation is just not acceptable for a new facility with the kind of traffic BA has. The area is much too small and not enough room for loading the trays - this system in itself is a disaster. Starting a journey here is bad enough, but if you are unfortunate enough to transfer at peak times, it is appalling. Hard to imagine this was the work of an expert planner.

LONDON HEATHROW AIRPORT review :  31 August 2009 by G Cleaver   (UK)

Customer Rating :  2/5

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Used terminal 2 for a flight to Moscow via Vienna. Terminal 2 is just falling apart day by day. The ceilings are low and the attitude of the staff stinks. If it wasn't for the self check in machines we would be in queues. Would love to try t5

LONDON HEATHROW AIRPORT review :  18 August 2009 by C O'Hanlon   (UK)

Customer Rating :  3/5

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Flew from T4 to JFK and back from Atlanta with Delta. Took a Hoppa Bus from our hotel to the airport, but this only drops you at T3 bus station, so then you have to catch the Heathrow Express to T4. None of this was signposted or explained and eventually we had to ask the Information Desk for directions. Baggage Drop for Delta worked fine and security at 6.30am on a weekend was quiet so we were in the departure lounge within five minutes. T4 undergoing complete renovation so the number of shops and restaurants was pretty limited, but still adequate. On the return our baggage didn't make it on to our flight (not BAA fault), so having waited almost an hour for luggage and then filling out forms, we tried to get the train back to T3 to catch the bus. We just missed the train which would have meant a 30 min wait until the next one and a further wait for the Hoppa Bus, so we just got a taxi which proved to be very expensive back to our hotel. Overall, T4 seemed very inaccessible and long winded / expensive to get to / from, but the facilities inside were fine and they should be even better once the renovations are complete.

LONDON HEATHROW AIRPORT review :  14 August 2009 by Michael Field   (UK)

Customer Rating :  3/5

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Landed at T3 on time from Vienna. Thought everything was going well until we got to immigration. It resembled a cattle pen - took over 35 minutes as UK citizens, to get back into our own country. It was an absolute shambles. By the time we had got through to baggage reclaim we were so late that our flight had been deleted from the screen showing which belt our bags were on. The end effect was that we finally left the long stay car park at 1700 for a six hour journey to West Wales. There has got to be a better way of doing things.

LONDON HEATHROW AIRPORT review :  20 July 2009 by James Henson   (UK)

Customer Rating :  2/5

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LHR-SIN-LHR. Travelled with Singapore Airlines but used Virgin Atlantic area for check in which was very busy (organised chaos). Queue not too long. Massive queue for security which was relatively fast moving but took around 30 minutes. Pier 6 for A380 flight clean, bright and decent runway views. Very good selection of shops and restaurants in T3. T3 arrivals a disgrace. Immigration queue massive. Immigration hall is shoddy with dirty carpets and harsh lighting. Baggage reclaim area looks awful and normal baggage belt for A380 led to swarms of people waiting for bags.

LONDON HEATHROW AIRPORT review :  13 July 2009 by G Jardin   (UK)

Customer Rating :  2/5

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My experience at T5 was not good. On the outbound journey to Zurich, a long BA delay was compounded by a departure slot not being made available for a full further frustrating hour. Coming back was even worse. Just like my last arrival into T5, we parked somewhere close to Feltham and waited for ages for someone to appear with the steps. Then we crammed into one single bus for the journey to the terminal. That meant that we were 75 minutes in the air and then 35 minutes between landing and getting our luggage. I had just returned from a weekend in Switzerland where everything works properly and it is a culture shock getting back to LHR. BA and BAA should be embarrassed that T5 passengers are being shuttled back into their white elephant of a terminal.

LONDON HEATHROW AIRPORT review :  3 July 2009 by A Turek   (UK)

Customer Rating :  5/5

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Left on holiday from T1 (UA) and returned into T3 (AC) and LHR did the job. Outbound we were in the lounge ten minutes after getting out of the taxi. Coming back the bags arrived as we did. What more can you want.

LONDON HEATHROW AIRPORT review :  3 July 2009 by Enea Fonti  (Switzerland)

Customer Rating :  5/5

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Terminal 1 is big, clean, and everything looks "newer" and more modern than terminal 2. Overall, a good experience!

LONDON HEATHROW AIRPORT review :  27 June 2009 : by Simon Harris   (UK)

Customer Rating :  4/5

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I have recently used T4. I was in the terminal within 5 minutes of parking the car in the long stay car park. The terminal on a Friday afternoon was almost deserted. What a difference from pre T5 days. My return a few days later was just as good. I was in the car and leaving the car park (travelling with hand baggage) within 20 minutes of the aircraft parking at the gate.

LONDON HEATHROW AIRPORT review :  23 June 2009 : by Michael Hansen   (Denmark)

Customer Rating :  4/5

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I travel every two months to India with BA and arrive and depart from T5. This is always a good experience. The terminal is clear and have a lot of good facilities. Its fast and efficient. I used to travel from T4, but T5 is so much better. I enjoy my time in the terminal.

LONDON HEATHROW AIRPORT review :  14 June 2009 : by Robert Szocik  (UK)

Customer Rating :  4/5

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LHR-WAW-LHR with LOT Polish Airlines, to and from T1. Separate flights during the same week: LHR-MAN-LHR with BA, to and from T5. What a difference - at T1 the queues at check-in and security were always long and stressful, with a struggle to find time to even buy a coffee after security. No longer so! LOT and Lufthansa check-in is now at check-in area, which is away from the main check-in/security area, and has its own passport control and security. As a result, I was checked-in and airside by 0515, an incredible improvement! Staff efficient and friendly. The flight was delayed, but otherwise a surprisingly good and unexpected experience. Unfortunately, it took 20 minutes to get through immigration upon return, but my bag was already on the belt by the time I got to baggage reclaim, which has rarely been the case in the past, even after long queues. T5 check-in and security was also fast, friendly and efficient, despite the terminal looking very busy. The only problem being that North security was closed, so I was redirected to South security, resulting in a long walk to Gate A3, at the opposite end of the terminal. But otherwise, generally a pleasant and stress-free experience.

LONDON HEATHROW AIRPORT review :  10 June 2009 : by J Leung  (Hong Kong)

Customer Rating :  3/5

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T1 for transit but without codeshare, that means we had to pass the horrible customs to get our bags and then check-in again. This time the customs is a little bit improving because we knew the trick: get all the documents (air tickets, destination documents) and got through within 3 minutes (a record!). The luggage soon came out within another 3-minutes waiting. Then took a lift to departure floor to check-in again. The only delay is the Aer Lingus staff could not recognize our passport is visa-free to Dublin. The security station is no difficulty if you were well-prepared. Same shops and lounges after check-in.

LONDON HEATHROW AIRPORT review :  3 June 2009 : by Peter Harrison  (UK)

Customer Rating :  3/5

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T4 for Sri Lankan flight to and from CMB. This terminal seems to be the most remote to get to - in my case involving a Hoppa bus and Connect train service - taking nearly an hour from my hotel which was located within sight of the runways at Heathrow. A modernisation programme is underway - but this created little inconvenience. There are still many shops and restaurants open. I found the place strangely calming! Even able to find some quiet spaces to sit! Return was OK but as with most airports, the trek from plane to immigration to baggage collect is a bit of a marathon

LONDON HEATHROW AIRPORT review :  29 May 2009 : by S Blackburn  (UK)

Customer Rating :  4/5

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Terminal 1. A vast improvement on a year ago. Lots of space in check in, hardly a queue for security, and space in the lounge. On return, the space for queuing in immigration is much improved. There are still tatty bits like baggage reclaim. I hadn't noticed the links between T1 and T2 on the airside before, which makes me assume that the plan to merge them into Heathrow East is progressing. For now it works - though there was the sense that it was off- peak and it would only take a bit of fog or an incident to cause chaos. I expect there will be another horrible period here when they try and push two terminals flights into one while they rebuild the other.