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London Heathrow Airport Passenger Reviews and Heathrow Airport Traveller Reports



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London Heathrow Airport customer review :  10 December 2012 by N Bromwich    (UK)

Rating : 8/10

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Recommended

It had been many years since I last visited Heathrow, so I was essentially starting afresh. This was the final part of a lengthy flight from Adelaide to London via Sydney and Singapore, so I was hoping for a smooth experience. Fortunately this was what I got. We had an easy departure from our plane despite having to wait till last due to having a family member on crutches. The airport staff immediately arrived with a wheelchair for assistance, and then fetched a golf buggy to get us around quicker. Staff were very friendly and we got through immigration within a matter of minutes. Having had to wait behind on the plane, our bags had concluded their cycle on the conveyor belt, so ours had been placed to one side to collect, which further sped things up. Restrooms were extremely clean and modern, we managed to navigate the airport with little or no problems at all, and the freezing cold outside instantly shook off any lost sleep on the flight.



London Heathrow Airport customer review :  7 December 2012 by A Lane    (USA)

Rating : 1/10

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Recommended

I hate transiting through Heathrow specifically for two reasons: Immigration control and security. I have to clear immigration before connecting to my UK flight, and there is always no more than two Border Agency officers on duty. They are either belligerent or disinterested towards non-EU passengers like myself. There are two lines-one for EU citizens and the other for non-EU citizens-where each time the officers give preference towards EU citizens while ignoring those in the non-EU line. My advice is for non-EU citizens to make sure to have at least 2 hours to transit because of this ridiculous practice. As to security it has become a nightmare recently. On my most recent experience my handbag was 'randomly' selected for a thorough search. To make matters worse the security officials take their leisurely time. I did not have my handbag checked until after a good 20 minutes of waiting around. They do not care that many passengers are in a hurry to catch their flights! Instead I noticed officials joking and talking amongst themselves oblivious to these randomly selected bags they need to check because passengers are waiting for them! This type of supposedly extreme checking is a huge farce, really accomplishes nothing but hassle to the passengers. If not for the immigration & security issues Heathrow's T5 is quite nice provided one has time to actually relax and shop and eat. I lost so much time on my outbound journey due to the idiotic procedures of immigration and security that I could barely get to buy some water and use the toilet.



London Heathrow Airport customer review :  5 December 2012 by B Bilton    (UK)

Rating : 9/10

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Recommended

I had an outbound and inbound flight to T5 so I will write them separately. Outbound: Excellent in one word, no queues, extremely fast first check in with courteous staff and staff that appeared interested in you and your plans. Passport control and security was empty and so we split up between fast track and normal, both ending at the same time. I was searched and x-rayed routinely but it was an efficient and non-invasive process. Excellent facilities for shopping and eating but there is one drawback with T5 which is the short amount of time they leave to publish the departing gate number, which was alright for our flight as it was an A gate, but there were B and C gates being called close to departure, which does not allow for enough time to be given to transfer to the satellite terminals comfortably. Boarding was pleasant with priority boarding and happy staff. Inbound: The C satellite terminal had problems trying to attach the tunnel to the plane, which meant we lost the 20 minutes of flight time we had made up as well as extra time but the captain and crew were very reassuring. Once we were disembarked, the transition to the main terminal was quick and efficient, with a train for the transit system arriving at C as we made it to the platform. Immigration was fast with staff that wee polite and friendly and too interest in your travels. By the time we reached the carousel, our luggage was coming round, resulting in disembarking to taxi rank in just under 20 minutes.



London Heathrow Airport customer review :  30 November 2012 by R Taylor    (UK)

Rating : 1/10

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Recommended

I absolutely loath having to travel through LHR for a number of reasons. Nasty, cramped, dirty and poorly laid out waiting area for the departure gates at terminal 3 which has only wildly overpriced junk food available to eat. The approach to the check in counters from the underground must rank as some of the worst anywhere in the world with water leaking from behind a wall seeping across a filthy floor making it extremely slippery and dangerous. However the absolute worst aspect is the understaffed immigration queues. I know it's a constant complaint of those of us unfortunate enough to have to use this airport but management seriously has to start to listen. Clearly understaffed the few officials who are tasked with processing arrivals are obviously over stretched and are struggling to cope with what is being asked of them. I don't blame them for being snappy and irritable as the job they have been given is close to unmanageable but its an absolutely appalling way to welcome visitors to this country to make them stand in endless queues while only 3 or 4 counters out of an available 20 or so are staffed. Penny pinching is really making LHR a place to be avoided at all costs.



London Heathrow Airport customer review :  27 November 2012 by A Bent    (UK)

Rating : 2/10

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Recommended

There has been an enormous effort put into making the facilities and environment here fit to be confirmed with other major international airports, but if an airport can't get planes away on schedule it all starts to seem a bit irrelevant. Last time I caught an international flight from Heathrow it was 3 hours late. Gave it a second chance - and this time my flight was 4 hours late getting away. Will not be using it in future.



London Heathrow Airport customer review :  27 November 2012 by Steve England    (UK)

Rating : 8/10

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Recommended

Have travelled to and from LHR a number of times over the years. There have been improvements and the airport generally is pretty user-friendly. Even Terminal 5 is good after the initial horrendous problems, to the traveller from USA who thinks that Heathrow has the worst layout of any airport in the world, have you never been to Miami International Airport?



London Heathrow Airport customer review :  26 November 2012 by J Fischer    (USA)

Rating : 5/10

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Recommended

Like many major international airports, London Heathrow has both its assets and downsides. On the positive side, it's an extremely clean, stylish and very modern looking airport. The eating and shopping options are without a doubt the best there are not only in Europe, but possibly the world. The signalling within the airport is clear and concise, so losing yourself is hard to do. However, Heathrow is rife with poorly mannered employees (most of whom do not speak any other language other than English), long lines everywhere (especially as passport checks, these can last for ages), overly priced shops and frequent delays. If you are transiting through the UK's biggest airport, give yourself at least a 2-3 hours layover.



London Heathrow Airport customer review :  26 November 2012 by Jeremy Chan    (Hong Kong)

Rating : 2/10

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Recommended

The airport is old, and the efficiency is very low. Although the airport is very big, I got easily confused in the airport. I waited for 10 min for the X-Ray scan excluding the queue up time. Heathrow should be one of the best airports in Europe, and shouldn't be like this.



London Heathrow Airport customer review :  23 November 2012 by Bill Stevens    (Australia)

Rating : 0/10

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Recommended

This is the worst airport I have ever travelled through. The security staff at the X-ray are rude and insulting. I had my bag emptied onto a bench in front of everyone. When I asked if there was a problem I was told it was random. If you can avoid it.



London Heathrow Airport customer review :  16 November 2012 by S Jariwala    (India)

Rating : 0/10

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Recommended

One of the worst airports, only 1-2 officers dedicated to fast track, many times the whole flight has passed immigration, and the first class passenger is still way back in the queue.



London Heathrow Airport customer review :  16 November 2012 by N Hulm    (UK)

Rating : 9/10

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Recommended

Flew into T4 LHR on 13/11/12. It was very quick indeed, 20 minutes from landing to immigration (even used the self-scanning system, not sure of the point as no quicker than a real person and seemed a little temperamental), baggage and customs to leaving the airport. What a breeze and well done.



London Heathrow Airport customer review :  14 November 2012 by C Tung    (UK)

Rating : 5/10

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Recommended

Used T4 in October/November. The first negative point about T4 is that if you travel on Heathrow Express from central London, you have to get off at Heathrow Central (For T1/3) then wait for another train to T4. Check in was smooth and less chaotic than T3 despite during busy hours. Security check was fast if you don't get picked up for additional check. The shopping area very dark and uninspiring, not many choices either. Poor food and beverage selections and there is no Priority Pass lounge available. Arrival was good. Not too long walk to the immigration (unlike T3), and there wasn't a long queue for EU/UK passport holders. Different story for foreigners though and I did have a lot of sympathy for the poor passengers who had been on a long flight and had to wait for another hour or so to go through immigration. Bag arrived very fast which is consistent with all other terminals in Heathrow.



London Heathrow Airport customer review :  14 November 2012 by A Sargeant    (UK)

Rating : 7/10

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Recommended

Terminal 4. Departing - far more enjoyable experience than T3. Nice range of facilities, clean, easy check in experience, security a breeze, and quick boarding. Hassle free experience. Arriving - 30mins circling London at 6.30am Sunday morning. Not much space in baggage collection area but smooth, easy connection to Tube. However, Passport Control big queues. Lots of flights must have arrived at same time, but few staff (especially on international desks) - queue was well past the 'at least 45 minute board' down corridor before even reached the hall, and lack of signage was confusing as queue was way before a sign highlighting which queue to join. E-gates were playing up but got through manual control reasonably fast and out the door in 30mins from getting off plane. International passport holders would have been much longer!



London Heathrow Airport customer review :  12 November 2012 by Tony McLaughlin    (UK)

Rating : 7/10

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Recommended

Not for the first time has a flight been changed from gate 8 to gate 80 with little or no notice, and it's a fair walk. Something to be aware of if your flight is posted for Gate 8.



London Heathrow Airport customer review :  12 November 2012 by Tom Bauer    (USA)

Rating : 0/10

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Recommended

Definitely the worst airport I've ever transited. The availability of wheelchair assistance was spotty and the wheelchair assistance co-ordinators were not polite. When we really needed one there was no one at the assistance station at all. We missed our flight and were delayed 24 hours. Even without assistance challenges, Heathrow has the worst layout of any airport in the world. I would have thought it would be better after the Olympics. Not so. Transferring between terminals is interminable.



London Heathrow Airport customer review :  9 November 2012 by Sean Collins    (UK)

Rating : 10/10

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Recommended

Arrived to check in at T5 for early eve flight to Philadelphia. Absolutely no queue at the Bag drop and was quickly checked in by the welcoming check in clerk. Security was quick and efficient. Boarded from C gates which were very quiet. Efficient, well organised boarding.



London Heathrow Airport customer review :  8 November 2012 by Kevin Tunnicliffe    (UK)

Rating : 1/10

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Recommended

Terminal 5. Bag drop queues were long, about fifteen minutes, passed through fast track into security to be delayed over half an hour because they seemed to be taking every other bag for additional screening. Bags and passengers were stacked up waiting for the two screeners to get round to them. They unpacked each bag completely and swabbed them all and every hard surface in each passenger's belongings. They even searched my wallet! They found nothing of course in any of the eight bags/passengers in front of me in the line. What a waste of time and resources. My previous good opinion of T5 now in ruins. The "pod" transfer from car park to terminal however was fast and efficient.



London Heathrow Airport customer review :  28 October 2012 by M Altman    (USA)

Rating : 0/10

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Recommended

Arrived T3 and had an outbound at T5. While going through T5 security, they were picking out every 3rd or 4th persons bags for screening, stood there for 30 minutes until they got to our bag, unloaded every item, one by one, at a glacial pace. Then went over to do the swab, talked with their buddy and finally returned. 10 people were waiting for bags to be gone through at least, and then he leaves, leaving all of us standing there, with no replacement. We will go around London next time.



London Heathrow Airport customer review :  26 October 2012 by D Robertson    (Scotland)

Rating : 3/10

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Recommended

Came through the fast track and had my bag set aside for a search. I waited 10 whilst the staff stood and had a conversation. They then put my bag back through the scanner but then decided they wanted to search it anyway. My bag was then taken to the other end of the security hall and put through another scanner whilst the staff member stood and chatted to his colleagues. He then brought my bag back and painfully slowly emptied every single compartment. He opened the pouch that had all the cables for my laptop in and zipped it back up without even looking in it. After the bag was completely emptied he asked would I like him to re-pack my bag. I packed it myself to save time. He made a mockery of the security at T1.



London Heathrow Airport customer review :  10 October 2012 by B Marcus    (USA)

Rating : 6/10

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Recommended

I recently arrived at LHR Terminal 4 and departed Terminal 3. I had Fast Track both ways. My United flight arrived 40 minutes early at Terminal 4 and I was expecting a breeze in the Fast Track line. Unfortunately, the line was long in the Fast Track line and took over an hour. I departed from Terminal 3 and there was nobody in the Fast Track line. However, my bag that went through the X-Ray screener required a personnel to search it. I had to wait over 20 minutes till the security agent got to my bag. They explained that they are very short staffed. I think this is unexcusable for the busiest airport in the Europe that just had the Olympics there. Terminal 3 itself is nice and had a lot of restuarants and shops.



London Heathrow Airport customer review :  24 September 2012 by D Eaton    (UK)

Rating : 1/10

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Recommended

Came back via Madrid into T5 and after Immigration where they were still welcoming visitors to the Paralympics 10 days after it finished - how hard can it be to revert the screen messages? We went to baggage reclaim. Followed the signage to the relevant belt and waited. Eventually cases started to trickle out, now about 45 minutes from landing time, but not ours. Asked a passing worker how long it should take and were told about half an hour but maybe check for other Spanish origin flights. There weren't any but as our concern and indeed panic rose we began walking the length of the hall checking every belt where eventually we found one case on the belt for a flight from Abuja Nigeria. After nearly an hour we were about to go to baggage enquiries office when the last case appeared on its own again on the Abuja flight belt. You have to ask what kind of system manages to misplace not one but two cases so very far from correct. This terminal appears still not to have fixed its problems.



London Heathrow Airport customer review :  20 September 2012 by A Gordon    (UK)

Rating : 10/10

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Recommended

Arrived morning (07.30) of 14 July into T5: no queue at passport control and the luggage began to come through as I arrived at baggage reclaim. Time from aeroplane to taxi rank was 20 minutes, which was quite good, considering half of that was spent going from the gate to passport control. Passport control person was not impolite, which made for a nice and very welcome change.



London Heathrow Airport customer review :  17 September 2012 by J Tydeman    (UK)

Rating : 9/10

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Recommended

Flew out of Heathrow to Warsaw from Terminal 1. Found it to be fine with little queuing and good facilities. Staff mostly friendly too.



London Heathrow Airport customer review :  11 September 2012 by S Ottaway    (Norway)

Rating : 10/10

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Recommended

The improvements I have noticed from Heathrow are absolutely fantastic! Years ago however it was a different story, and I'm glad that this can be said! Terminals are clean, well decorated and for the most part have excellent shops! Overall had a very satisfying experience there, and a fantastic welcome back to the UK. Staff were very friendly!





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