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London Heathrow Airport Passenger Reviews and Heathrow Airport Traveller Reports



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London Heathrow Airport customer review :  18 March 2013 by Bill Atkins    (USA)

Rating : 8/10

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Recommended

T5 on a Sunday at peak time. Good connection, but I think due to light passenger load. All lines short, even transfer security which can be a nightmare. Even a little humour from the staff - I think that their lack of this is often simply due to the monstrous number of not always polite people they have to deal with on some days. I wish there was more shopping for ordinary people, but that is the way of most large airports now. One of my better T5 experiences.



London Heathrow Airport customer review :  15 March 2013 by G Kastner    (Austria)

Rating : 2/10

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Recommended

T1. Lots of level changes and twisted corridors, gate announced late - insufficient seating in general area to get you in the shops, dirty floors. Long waiting times at luggage belt (25min), lots of traffic jams around the airport. Good range of destinations and frequencies.



London Heathrow Airport customer review :  12 March 2013 by Robert Szocik    (UK)

Rating : 8/10

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Recommended

T4 to HKG via DOH with Qatar Airways. Sunday afternoon departure, Tuesday morning return. I've managed to avoid T4 until now, and I was expecting the worst, yet I was pleasantly surprised. No queues at check-in or security on departure. Pleasant choice of facilities airside, with good runway views in places. Short queue at immigration upon return. The only let-down was the long wait for bags, which arrived about 40 mins after landing.



London Heathrow Airport customer review :  8 March 2013 by John Campbell    (UK)

Rating : 0/10

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Recommended

The security staff appear to be a bunch of disinterested people and they treat with such disdain. The process used is ridiculous and seems designed to delay passengers. I missed a connecting flight because I inadvertently left the dregs of a small bottle of water in my bag. Rather than do the sensible thing (as is done at other airports) and ask me if I had any liquids, they decide to remove my bag after screening, and have me standing around waiting for more than 30 minutes. All that was needed was to have me identify the bottle of water, remove and re-screen which would have taken 2 minutes. Instead, they want to empty every item from the bag. Having been through numerous major airports around the world, it is obvious to me that Heathrow is about the worst you will find. The expected lack of courtesy and service reminds us that we are in Britain.



London Heathrow Airport customer review :  4 March 2013 by A Robinson    (UK)

Rating : 5/10

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Recommended

Heathrow to Colombo (UL504). The BA desk at Manchester advised that they could not through check pax or luggage to Colombo. Although the check in with Sri Lankan at HRW was smooth, the delay in baggage delivery on arrival into T5 from Manchester, transfer between terminals 5 & 4, and so called ‘fast-track’ security was a nightmare - taking almost 3 hours lost in total. The lounge in LHR Terminal 4 (Sri Lankan shared with Gulf Air) was one of the best we have used – very spacious and relaxing environment plus excellent attentive service with good quality, regularly refreshed buffet food (European and Asian). For an indirect flight we will continue to use Heathrow but only provided this is limited to T5 and we can through check. Otherwise we will probably opt to transit in the Middle East (with Etihad or Emirates) to avoid the invariable delays landing into HRW and the T4 transfer/security nightmare.



London Heathrow Airport customer review :  27 February 2013 by Joseph Ferrerosa    (USA)

Rating : 8/10

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Recommended

I took the train from and to the airport. To say it doesn't is completely incorrect. I also had no problem with security, they're very relaxed and got me through. You can get anywhere in less than an hour without struggling too much. It's a good airport. As for flights, mine got there early and the other left on time. I took American airlines, which was very good at that time. I was there in Jan. 2012.



London Heathrow Airport customer review :  27 February 2013 by A Gulzar    (Canada)

Rating : 6/10

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Recommended

It took almost 40 minutes to clear the X-Ray area and I almost missed my AC 859 flight to Toronto on Feb 20, 2013. Heathrow T3 needs a revamp just like we had it here in Toronto at Toronto Pearson Intl and it will be once again a great place to fly. Heathrow used to have free calls to landlines from the pay phones, not anymore. Staff are rude, but departure lounge is clean and ample seats await you prior to boarding.



London Heathrow Airport customer review :  26 February 2013 by C Harper    (UK)

Rating : 8/10

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Recommended

One can only comment on ones own experience, we have passed through terminal 5 twice in the past month, arrived on a BA flight at 1215 on 25/01/13. Immigration was super fast despite automatic system being a failure, made Miami look like a backwater. As for transport we had cleared immigration and collected baggage, caught the rail air coach to Woking, then train to Aldershot by 1445.



London Heathrow Airport customer review :  20 February 2013 by Ronald Arif    (USA)

Rating : 4/10

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Recommended

This airport lacks the amenities that "international" airports worldwide have as standard features. For instance the connections between terminals should be by fast rail system, rather than old dilapidated buses which get stuck in traffic or if an accident happens in the tunnels. I had a rough time connecting between T1 and T3 on my flight to Dubai. The buses which were supposed to run every 5 minutes, where not showing up for good 45 minutes. The airport staff didn't understand the plight of the passengers, that their outbound flights may leave without them. I had to rush myself through the security checkpoint (several security checks in fact) and then reached the Emirates Airlines counter, which they told me the boarding has closed. I had to literally beg/demand them to get me onboard. I would not recommend this airport to anyone.



London Heathrow Airport customer review :  13 February 2013 by Sarah Colby    (UK)

Rating : 0/10

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Recommended

Used Heathrow several times. Never ever known a flight to leave on time. Not once. Connections to central London okay, but if you are coming from anywhere else in Britain bad luck. The bus station is appalling. You can't book a bus ahead because you know you're always going to be late. Spent too many hours at that horrible bus station because inevitably the next National Express is a 2 hour wait. Usually you also spend too much time circling London before arriving in London. The terminals are old and depressing. It's like a flash back to the 70s. I've travelled a lot and this is the worst airport I've ever used. If you're going to London use Gatwick. If you're going to Europe, go for Amsterdam or Rome or if desperate, Paris.



London Heathrow Airport customer review :  7 February 2013 by M Ramsd    (UK)

Rating : 0/10

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Recommended

Security at Terminal 5 is absolutely horrendous. Not due to having to be stringent, not due to security measures but due to absolute incompetence. After passing through x-ray they wanted to take a second look at my laptop bag, everything was removed that was supposed to be. I was stood for 25 minutes before anyone even decided to look at it, this is while they are chatting away. In total it took 45 minutes to get through and I almost missed my flight. Every other airport I have been too simply pick the bag up straight away, search it, re-scan and then you are away. I have no problem at all with security at airports, it is required and everyone is safer because of it but do not put a bunch of lazy staff to look after it.



London Heathrow Airport customer review :  2 February 2013 by K Singer    (USA)

Rating : 1/10

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Recommended

Transited through Heathrow Terminal 5 in Dec 2012 and then again in January 2013. This terminal is awful. The food is all terribly expensive. The shops are so expensive, that no one actually purchases anything from them. The two stores that passengers were buying anything at all are Boots and WH Smith, because they have the least expensive items in all of the airport. Security is completely out of hand. Security is overwhelmed due to the number of passengers that travel through this airport. It is my thought that Security has a policy of confiscating items for twofold reasons, you're tired and don't want to even bother questioning, and that they want you to go purchase the item from one of the stores in the airport. There are few comfortable places to sit, and in most cases not enough places to sit. Interesting that they can't have a quiet zone for adults. I will never transition through this terminal again.



London Heathrow Airport customer review :  10 January 2013 by C Martinez    (UK)

Rating : 0/10

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Recommended

Awful experiences, (twice in 8 months). Yesterday the flight from Madrid, an Airbus 340 was left for more than half an hour with 300 passengers inside - because nobody in Terminal 5 approached the passenger bridge. After waiting for so long in that claustrophobic situation, a staircase came. On another occasion, after Easter, before the Olympics, we were less fortunate. We were left in a parallel landing runway for 30 minutes, while other planes were taking off and landing close to us. Explanation? No position was available to disembark. Never again.



London Heathrow Airport customer review :  8 January 2013 by Ian Edwards    (UAE)

Rating : 5/10

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Recommended

Terminal 4. Now BA has vacated, the facilities have reduced too. There is no non affiliated lounge. No Priority Pass access at all. Security was reasonable. Impossible for Collect at departure area, traffic officers impound your car if you attempt to gain access to drop off area without a passenger on board - had to pay for car park for a 10 second transaction. Inbound E gates are not operational after 10pm, so can not comment on their use. In general bad experience in what should be a first rate airport terminal.



London Heathrow Airport customer review :  7 January 2013 by Susan James    (USA)

Rating : 10/10

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Recommended

The terminal 5 once you get through the customs and search areas is excellent. The shops and food areas have plenty of choice. The seating areas are comfortable and plentiful. You have to take a short train to get to the actual departure gates - make sure you leave early enough but they are often and fast. The terminal is well marked and easy to figure out the gate locations. The place is large, interesting and efficient.



London Heathrow Airport customer review :  4 January 2013 by Bill Atkins    (USA)

Rating : 7/10

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Recommended

Through T5 just before Christmas. The whole transfer experience is so much better if you are bussed from your plane, as this avoids the escalator/train. Very busy, but the security wait was only 10-15 minutes and this at the peak arrivals time in the early am. Of course not enough Immigration desks open for U.K. citizens, but we have come to accept that as the norm. Total plane to lounge time around 45 minutes. If only one could always expect this T5 performance could be considered good, but sadly not the case. Comments apply to this visit only as o many others were not this good.



London Heathrow Airport customer review :  3 January 2013 by M Eggleton    (Australia)

Rating : 7/10

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Recommended

I like T3, it's fairly modern and easy to navigate outside and in, and I like the feel of the check-in desk. I flew with Qantas, and even though they had two desks open, and only 3 people in the queue for the flight, I still had to check myself in on the computers at Zone F which took way too long, at least 10 minutes, even more if your not good with computers. Getting through the boarding gate was also a nightmare, was standing for at least 40minutes, the staff were just too slow. T3 is good though, it has decent shops/restaurants/bars and quite a lot of them. One thing that obviously needs improving though is the security check/x-ray. It was very disorganised, mainly due to staff chatting, and looking rather un-trained if I'm honest. It took ages to get through.



London Heathrow Airport customer review :  2 January 2013 by Jeremy Chan    (Hong Kong)

Rating : 2/10

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Recommended

This is one of the busiest airports in the world, but is one of the worst airports I have visited. Ground crew have no idea how airport service should be. Staff impolite and sometimes rude, especially during the security check. They spent the time chatting amongst themselves, ignoring everybody waiting next to the conveyor belt. Took 10 minutes to wait for my bag to come out. Terminals not clearly marked. Very confusing and chaotic. Awfully dirty terminal, crowded and cramped. Good airport facilities with enough souvenir shops, but staff were not nice at all. Lack of efficiency in this airport.



London Heathrow Airport customer review :  2 January 2013 by Robert Szocik    (UK)

Rating : 9/10

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Recommended

Three recent return flights from T1. I must be one of the lucky ones, as I've had no major problems. All flights more or less off on time. Ground staff and security were all fine, although on one occasion, they took a little too much interest in my hard drive, and drug-screened my whole bag and re-scanned it twice - rather over-zealous, I feel. Check-in very quick on all occasions - no queues. All flights held in holding patterns, but no significant delays. The usual good facilities airside. No problems on arrival, other than 15-20 minute waiting times for bags. Immigration quick, efficient, friendly, and adequate staff.



London Heathrow Airport customer review :  28 December 2012 by S Keane    (Ireland)

Rating : 4/10

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Recommended

Flew from the Middle East on December 20 2012 to Terminal 4, transferred to Terminal 1 to make a connecting flight. Security staff at Terminal 1, rude, chatting amongst themselves while they decided to select my carry on for a random search, by a woman with a poor command of English. Both I and my colleague explained that we had to make a connecting flight, staff couldn't have cared less, continued to take their own sweet time chatting amongst themselves, told us and other people travelling with small children, to "be patient", before attempting to open our luggage. We missed our flight, staff at the British Airways desk were sympathetic and concurred that security staff in Terminal 1 were rude to them and have resulted in many passengers missing flights. Heathrow airport transfers are not for the faint hearted, poor signposting I would not recommend for anyone elderly, the distances are huge and it is easy to get lost. Very dated.



London Heathrow Airport customer review :  14 December 2012 by M Eggleton    (UK)

Rating : 8/10

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Recommended

I've come through Heathrow five times this year so far and it's always a breeze, and never have to wait more than 10 minutes waiting to get through customs. The revamp of T3 and T4 are great. Free airport Wi-Fi was near impossible to get on, as with most airports. No free kiosks either or places to plug in devices. No places to lay down, only seats. There was a couple of TV's showing sports, but you couldn't hear them very well due to the noise of the hundreds of people in the terminal etc. Heathrow still feels dated in places, mainly baggage claim and customs. Compared to some SE Asian airports like Singapore, we are a decade behind.



London Heathrow Airport customer review :  14 December 2012 by M de Mol    (Netherlands)

Rating : 0/10

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Recommended

LHR Terminal 4, Wednesday 12 December 2012, 19.05. Queue of more than 1 hour (which you don't know when you step in), probably because of fog in the morning (if there were more runways, this issue would not have been so severe). No communication as to why this situation exists, when asking for help there was no willingness to support passengers having to catch their flight. No system dividing between people with earlier flights and people with later flights. No apologies given. Very very slow security: one scanner for 2 baggage lines. No separate baggage line and scanner for Fast track. If the scanner beeps, you have to wait for more than 2 minutes, so queue gets even longer. Very poor service of LHR terminal 4, please improve. Thanks to KLM I did not miss my flight.



London Heathrow Airport customer review :  14 December 2012 by Jan de Hoop    (UK)

Rating : 0/10

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Recommended

T4 security queue made me miss my flight (1 hr 15 minutes in the queue). What is the use of flying if you have to be there two hours before just to go through security. Next time I'll definitely try to avoid Heathrow.



London Heathrow Airport customer review :  12 December 2012 by C Era    (USA)

Rating : 10/10

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Recommended

Travelling to London from Palm Springs via Dallas (frequently) we arrived at Terminal 5 which was very impressive, clean efficient, our luggage took minutes to arrive and we were through immigration in 15 mins. They were polite and welcomed us. Departing T5 was a breeze, lots of helpful staff, spacious, light and pleasant check in hall. Security fast and efficient and more shops and restaurants than I have seen at any other airport other than possibly Amsterdam but the food is much better at T5. Interesting to hear Americans moan about immigration lines, I have been in line for 4 hours at LAX on 3 occasions and similar waits at MIA on many occasions. I do agree that free WiFi would make a huge difference but over all I think it is one of the best terminals in the world.



London Heathrow Airport customer review :  12 December 2012 by Roger Stone    (Australia)

Rating : 3/10

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Recommended

A tale of two Terminals - my flights into and out of Terminal 5 were fine with courteous security staff and immigration officials. However, my experience at Terminal 1 was horrific and echoes many comments also written here. The worst aspect for me was having my bag (laptop bag in my case) taken aside for a random second inspection, but then seeing it left there for ages in a rack while staff laughed and chatted amongst themselves seemingly oblivious to the fact that we have flights to catch. At Australian airports such 2nd random searches are carried out promptly and courteously by another officer further on in the process and that's fine. However, at Heathrow Terminal 1, I had my bag left in a side rack for ages with staff wandering off somewhere else for a chat and a laugh. I, for one, will try to avoid using Heathrow Airport and spending money at its airport hotels and restaurants and, instead, spend my time and money using a northern European hub such as Frankfurt in the future.





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