London Heathrow Airport Passenger Reviews and Customer opinions

LONDON HEATHROW AIRPORT customer review :  3 January 2010 by N Werner   (Switzerland)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Flew via LHR to LAX from ZRH with BA and AA. Arrived early in the morning from Zurich in T5 and took the transfer bus to T3 for my AA flight. It is quite easy to transfer to different terminals and you can just follow the purple flight connection signs. I was lucky enough that the bus to T3 was waiting for me and the ride took about 10 minutes where I arrived at an empty T3 security checkpoint. I was through security in minutes and then only had to queue at the AA counter to get my boarding pass which took around 10 minutes as well. All in all I was in the transit area of T3 in 25minutes incl. the bus ride, getting through security and receiving my boarding pass. The facilities at T3 are not bad and there are enough shops and restaurants to pass the time. Seating is a bit limited tough as there are many flights departing at T3. Also an annoying thing at LHR is that the gate is only assigned around 30-40 minutes before departure time. The hike to the AA gates is quite far as they have their gates at the far end of T3, so be prepared to walk at least 15 minutes to your gate. Returning to LHR from LAX I arrived at T3 and had to walk quite a bit to the transit area to take the bus to T5. I was lucky to get on that bus as there were many people queuing to transit to T5. When I arrived at T5 I was glad that I had my boarding pass for my onward connection as the queue at the BA transfer desk was horrendous. Also after getting your boarding pass you have to pass through a check point with rude BA staff who check your boarding pass again. After that you pass through security which had a few people but I only had to wait in line for five minutes which was fine. After security there were many shops and restaurants to choose from and I could finish some last minute shopping there. An annoying fact of T5 is, that they claim it is a "quiet terminal" but they keep announcing final calls on a loop and it is therefore far from quiet. However I would pass through LHR again as I found the experience rather efficient and good. Also my luggage made it on my flights without any problems even tough I was on different airlines at different terminals.

LONDON HEATHROW AIRPORT customer review :  9 December 2009 by Ian Burgess   (USA)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

Intercontinental travelers - If you're flying to Heathrow make sure you use Terminal One. This means Star Alliance. Since the reallocation of terminals, T1 has relatively very few intercontinental flights, which means immigration is a breeze. I've arrived on United 3 times this year and have spent at most 7 minutes in line for (non EU) passport inspection. Compare that with 45 mins at T3. In fact last time the wait for non EU citizens was shorter than EU! Yes it's still a 15 minute walk from the gate to immigration, but once there T1 is a breeze.

LONDON HEATHROW AIRPORT customer review :  7 December 2009 by John Oram   (UK)

Customer Rating :  4/5

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Cleanliness

Facilities

Very mixed bag this time with responsibility for the negatives shared amongst various authorities. APIS was not on as we approached Gate 542 and when it came on it broke leading to a ten minute delay for a marshaller. There was no queue to speak of at immigration but I had wanted to use IRIS which was broken. Baggage was delivered quickly nevertheless priority tagging seems to mean nothing to LAX, BA or BAA.

LONDON HEATHROW AIRPORT customer review :  5 December 2009 by Alan Wan   (UK)

Customer Rating :  4/5

Queuing

Cleanliness

Facilities

I generally hate using LHR however last Saturday I used T1 taking a very early UA flight and returning early on Thursday morning and I must say everything worked fine. There was no queue at the United check-in and we were through security in under 5 minutes we had an hour to spare and had breakfast at Pret. On arrival the walk from the plane at gate 44 was rather long to immigration but we passed through in under 5 minutes and our bags were waiting on the reclaim belt. Overall the airport facilities are rubbish compared to Singapore and Hong Kong, but I came with a low expectation level and surprised how well our experience was. I will be usuing T3 in a few months time and it will be interesting to compare.

LONDON HEATHROW AIRPORT customer review :  5 December 2009 by Richard Seesel   (USA)

Customer Rating :  2/5

Queuing

Cleanliness

Facilities

Chicago to Barcelona, transferred from T5 to T3 and found the process more efficient than expected despite late arrival from US. T3 security process was smooth. On the other hand, Madrid back to Chicago, transferred T3 to T5 and found the recheck process in T5 (first through passport control and then through hand baggage security) incredibly inept. Long lines everywhere to proceed to the next long line, process took 90 minutes from the plane landing ("bus gate") to security clearance. Good thing we had a long layover, anything under 2 hrs. too risky.