LONDON HEATHROW AIRPORT review :  15 September 2009 by Jon Tydeman   (UK)

Customer Rating :  4/5

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Used terminal 5 to fly to and from Mauritius. It is a very bright and airy terminal, and there are few if any queues. However, the lines for passport control upon arrival, whilst short, moved very slowly. Also, after landing, we had to hold for several minutes because there was no space to park the aircraft, and this in a brand new terminal!

LONDON HEATHROW AIRPORT review :  9 September 2009 by Paula Loguda   (USA)

Customer Rating :  2/5

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While T5 may be new, bright and airy, every word written about the rude, surly security staff is true. My husband had forgotten he had picked up a still sealed small bottle of water from the lounge. Of course, this showed on the screen. They then went through every single item in his carry on, searching side panels, scanning cuff links etc. Then told him to repack it, all the while speaking as though we were suspected of terrorism. We were the last people to board our flight and only were able to do so because I had run ahead and explained the situation to the gate agent. They also were patting down scores of people.

LONDON HEATHROW AIRPORT review :  8 September 2009 by A Ruane   (UK)

Customer Rating :  3/5

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T5 is a clean and airy building - much less gloomy than the other terminals. Security areas are badly designed and the tray belts at the x-ray machines are a nightmare at busy times. The worst aspect of Heathrow is the staff at the security baggage check areas who are rude and surly.

LONDON HEATHROW AIRPORT review :  5 September 2009 by R Scrase   (UK)

Customer Rating :  2/5

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Arrival at T5 is appalling. Why do I always seem to have to go on a bus between the plane and the terminal? Six arrivals and six buses. It would be nice to actually arrive at the terminal on the plane.

LONDON HEATHROW AIRPORT review :  3 September 2009 by J Tiainen   (Finland)

Customer Rating :  2/5

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Transfer from T5 to T3. If you can avoid this, do. The security check in T3 is terribly slow and unfriendly. If this service is in place when Qantas and BÂ flight to Australia move to T3 it is going to be a disaster for passengers.

LONDON HEATHROW AIRPORT review :  3 September 2009 by Noel Ring   (UK)

Customer Rating :  3/5

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Terminal 1, LHR-VIE-LHR. Star alliance check in, moderate queues. Just one check-in open at 7.30 in the morning. After check-in things improved, no delay at security. All outlets busy for breakfasts. Plenty of shopping. Terminal generally a bit aged, seedy in fact. The gate for Austrian Airlines had some seats bunched together, thus preventing some people from sitting down. A most worrying feature, the fire alarm sounded, the recorded announcement said to leave the area immediately. The staff didn't seem to have a clue what to do. After 10 minutes we were evacuated to a "safe area", eventually boarding 30 minutes late. The return to terminal 1 - no delays in immigration, baggage on carousel and out to the coach stop within 20 minutes of leaving the aircraft.

LONDON HEATHROW AIRPORT review :  2 September 2009 by Bill Atkins   (USA)

Customer Rating :  3/5

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T5 security situation is just not acceptable for a new facility with the kind of traffic BA has. The area is much too small and not enough room for loading the trays - this system in itself is a disaster. Starting a journey here is bad enough, but if you are unfortunate enough to transfer at peak times, it is appalling. Hard to imagine this was the work of an expert planner.

LONDON HEATHROW AIRPORT review :  31 August 2009 by G Cleaver   (UK)

Customer Rating :  2/5

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Used terminal 2 for a flight to Moscow via Vienna. Terminal 2 is just falling apart day by day. The ceilings are low and the attitude of the staff stinks. If it wasn't for the self check in machines we would be in queues. Would love to try t5

LONDON HEATHROW AIRPORT review :  18 August 2009 by C O'Hanlon   (UK)

Customer Rating :  3/5

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Flew from T4 to JFK and back from Atlanta with Delta. Took a Hoppa Bus from our hotel to the airport, but this only drops you at T3 bus station, so then you have to catch the Heathrow Express to T4. None of this was signposted or explained and eventually we had to ask the Information Desk for directions. Baggage Drop for Delta worked fine and security at 6.30am on a weekend was quiet so we were in the departure lounge within five minutes. T4 undergoing complete renovation so the number of shops and restaurants was pretty limited, but still adequate. On the return our baggage didn't make it on to our flight (not BAA fault), so having waited almost an hour for luggage and then filling out forms, we tried to get the train back to T3 to catch the bus. We just missed the train which would have meant a 30 min wait until the next one and a further wait for the Hoppa Bus, so we just got a taxi which proved to be very expensive back to our hotel. Overall, T4 seemed very inaccessible and long winded / expensive to get to / from, but the facilities inside were fine and they should be even better once the renovations are complete.

LONDON HEATHROW AIRPORT review :  14 August 2009 by Michael Field   (UK)

Customer Rating :  3/5

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Landed at T3 on time from Vienna. Thought everything was going well until we got to immigration. It resembled a cattle pen - took over 35 minutes as UK citizens, to get back into our own country. It was an absolute shambles. By the time we had got through to baggage reclaim we were so late that our flight had been deleted from the screen showing which belt our bags were on. The end effect was that we finally left the long stay car park at 1700 for a six hour journey to West Wales. There has got to be a better way of doing things.

LONDON HEATHROW AIRPORT review :  20 July 2009 by James Henson   (UK)

Customer Rating :  2/5

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LHR-SIN-LHR. Travelled with Singapore Airlines but used Virgin Atlantic area for check in which was very busy (organised chaos). Queue not too long. Massive queue for security which was relatively fast moving but took around 30 minutes. Pier 6 for A380 flight clean, bright and decent runway views. Very good selection of shops and restaurants in T3. T3 arrivals a disgrace. Immigration queue massive. Immigration hall is shoddy with dirty carpets and harsh lighting. Baggage reclaim area looks awful and normal baggage belt for A380 led to swarms of people waiting for bags.

LONDON HEATHROW AIRPORT review :  13 July 2009 by G Jardin   (UK)

Customer Rating :  2/5

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My experience at T5 was not good. On the outbound journey to Zurich, a long BA delay was compounded by a departure slot not being made available for a full further frustrating hour. Coming back was even worse. Just like my last arrival into T5, we parked somewhere close to Feltham and waited for ages for someone to appear with the steps. Then we crammed into one single bus for the journey to the terminal. That meant that we were 75 minutes in the air and then 35 minutes between landing and getting our luggage. I had just returned from a weekend in Switzerland where everything works properly and it is a culture shock getting back to LHR. BA and BAA should be embarrassed that T5 passengers are being shuttled back into their white elephant of a terminal.

LONDON HEATHROW AIRPORT review :  3 July 2009 by A Turek   (UK)

Customer Rating :  5/5

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Left on holiday from T1 (UA) and returned into T3 (AC) and LHR did the job. Outbound we were in the lounge ten minutes after getting out of the taxi. Coming back the bags arrived as we did. What more can you want.

LONDON HEATHROW AIRPORT review :  3 July 2009 by Enea Fonti  (Switzerland)

Customer Rating :  5/5

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Terminal 1 is big, clean, and everything looks "newer" and more modern than terminal 2. Overall, a good experience!

LONDON HEATHROW AIRPORT review :  27 June 2009 : by Simon Harris   (UK)

Customer Rating :  4/5

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I have recently used T4. I was in the terminal within 5 minutes of parking the car in the long stay car park. The terminal on a Friday afternoon was almost deserted. What a difference from pre T5 days. My return a few days later was just as good. I was in the car and leaving the car park (travelling with hand baggage) within 20 minutes of the aircraft parking at the gate.

LONDON HEATHROW AIRPORT review :  23 June 2009 : by Michael Hansen   (Denmark)

Customer Rating :  4/5

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I travel every two months to India with BA and arrive and depart from T5. This is always a good experience. The terminal is clear and have a lot of good facilities. Its fast and efficient. I used to travel from T4, but T5 is so much better. I enjoy my time in the terminal.