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London Heathrow Airport Passenger Reviews and Heathrow Airport Traveller Reports



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LONDON HEATHROW AIRPORT customer review :  6 June 2011 by Simon Smith   (UK)

Customer Rating :  4/5

4 Star Rating   

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Couldn't really complain about T5 apart from some very long walks. Good range of facilities and easy access from the train. Some of the staff at the retail outlets need some proper training, I was told rudely to get shifted from the seating near EAT as it would be closing in 5 minutes (this was at 9pm). If the airport is open then so should the outlets. On return passport control was quick and baggage delivery was prompt. Less than an hour after arrival I was in the bus to Gatwick and on the M25.


LONDON HEATHROW AIRPORT customer review :  2 June 2011 by E Crouse   (Brazil)

Customer Rating :  5/5

5 Star Rating   

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T5 is great with all possible facilities, quick passport control and efficient security control. Even for a long transfer there is hardly a moment to get bored of watching other people or planes arriving and departing. Seating plenty and bathrooms are clean. For Airport standards I think the prices of the restaurants, shops and cafe's are reasonable. This is one of the better airports in Europe.


LONDON HEATHROW AIRPORT customer review :  31 May 2011 by Paul Harvey   (UK)

Customer Rating :  5/5

5 Star Rating   

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London Heathrow Terminal 4. For my departure, the terminal was working well, check-in was very quick, boarding pass check queues were handled fast and security took only minutes. It was nice to see them handing out free plastic liquids bags for those who did not have one (other airports now charge very high prices for cheap plastic bags). Airside there was plenty of room to sit down and the appearance of charging stations for electrical items is welcome. Fresh drinking water is readily available near the toilets (unlike Gatwick North where it is not). My return arrival experience was extraordinarily efficient and landing to landside time with luggage was 30 minutes.


LONDON HEATHROW AIRPORT customer review :  29 May 2011 by Tony McLaughlin   (UK)

Customer Rating :  5/5

5 Star Rating   

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T1 is still a good place to fly from. It is worth noting that there is an separate entrance to security from the BMI area, which is useful when the main entrance is busy. I flew Aer Lingus, and their flights depart from gates 77 - 90. This is effectively one long corridor, and when there are flights disembarking, security doors shut this corridor, so be careful if you are planning a trip to the loo - you could miss your flight!


LONDON HEATHROW AIRPORT customer review :  29 May 2011 by Tanya Bailey   (UK)

Customer Rating :  4/5

4 Star Rating   

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T5 domestic to international was fast and smooth with 1 small security check to reach the main terminal area. Airside has plenty of eateries to suit most tastes & pockets with prices slightly higher than in the landside shops. Everything feels modern and clean with huge windows to watch the aircraft. I imagine that in summer it could get very warm with more passengers crowding into the building but there were plenty of service personnel on hand to maintain cleanliness and assist any lost passengers. Each of the departure gate areas, B & C are self contained areas with small shops and toilets. International to domestic took a lot longer and we had to wait for a much longer period to get back into the terminal building. Out of all the terminals at Heathrow this feels the most comfortable and customer friendly and it makes me more inclined to use British Airways because of this terminal.


LONDON HEATHROW AIRPORT customer review :  25 May 2011 by T Bos   (Netherlands)

Customer Rating :  4/5

4 Star Rating   

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Airport is to big. If you have to travel between several terminals. In general the people working on the airport are friendly and helpful, however security people in terminal 4 not helpful.


LONDON HEATHROW AIRPORT customer review :  19 May 2011 by Graham Pierce   (UK)

Customer Rating :  5/5

5 Star Rating   

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T5. Teething problems a thing of the past and everything now seems to work smoothly. On the outward journey we stopped off and registered for iris recognition; third time lucky as the office seems to be closed more often than not. (tucked away just after Security at the south end). The machine took about 20 + attempts before it got a satisfactory record of my iris. Overall, possibly not worth the hassle unless you regularly travel through the few UK airports that use it. Coming back we ended up outside the yet-to-be opened C Building, so had to be bussed to the main terminal. Hold baggage was on the carousel by the time we got there. Apart from that, overall a very good experience.


LONDON HEATHROW AIRPORT customer review :  9 May 2011 by K Ward   (UK)

Customer Rating :  5/5

5 Star Rating   

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T4 Quick and efficient service at check-in, security and then boarding. T4 has an abundance of shopping facilities and is large and spacious. Check-in had minimal queues that processed quickly, as did the security queues. Boarding took a little longer, but wasn't to long. On arrival baggage reclaim took a long time - at least 30mins, this was annoying after a 10 hour flight! Customs and Immigration was busy but queues were processed fast and efficiently with a maximum wait of about 10mins. The airport information desk were fantastic in helping out with any queries.


LONDON HEATHROW AIRPORT customer review :  9 May 2011 by J Henson   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 5 - satisfactory if not great. Passport queue was immense. I have travelled through Heathrow many times and seldom seen it this long. Waited nearly 40 minutes for someone to glance at my passport. I'm aware that infrastructure will be strained during Bank Holidays peak travel periods but UK Border Agency must be aware of predicted passenger numbers and should cater accordingly. Terminal clean and bright, good connections to Heathrow Express and tube in arrivals.


LONDON HEATHROW AIRPORT customer review :  3 May 2011 by Alan Wan   (UK)

Customer Rating :  4/5

4 Star Rating   

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I rarely use T4, but I used it recently and find it much more pleasurable than a T3, it seems more open and less crowded. We ate at one of the restaurants that provided a decent breakfast. However buying a sandwich to take on board was limited to Starbucks and Costa. A Pret or Eat would have been most welcome. On arrival the lines for immigration were long but processed fairly quickly.


LONDON HEATHROW AIRPORT customer review :  1 May 2011 by J Hassett   (Australia)

Customer Rating :  5/5

5 Star Rating   

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Flew in and out of terminal three. Not the prettiest terminal in the world, but it works. Good signage, on arrival, to the underground. Fast check in with Qantas on departure, and security was a breeze with professional and friendly staff. There are plenty of shops and seating to keep you occupied, but I chose to use the Servisair lounge. Good value at 18 with drinks, snacks and wifi included, plus a good view of the runway. Boarding the A380 was fast and efficient. Heathrow can be a bit of a challenge, but I couldn't fault it on this trip.


LONDON HEATHROW AIRPORT customer review :  25 April 2011 by J Tydeman   (UK)

Customer Rating :  5/5

5 Star Rating   

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Flew out of Heathrow to Sydney. Found Terminal 3 to be really good - we arrived very late - only 10 minutes before our check-in closed and still managed to get through all the security procedures before the boarding commenced. The concourse outside terminal 3 is especially attractive and inviting and has been well thought out.


LONDON HEATHROW AIRPORT customer review :  5 April 2011 by A Patel   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 4 and 5 having been newly refurbished are extremely nice, wide open spaces, very short and quick queues and a nice overall experience.


LONDON HEATHROW AIRPORT customer review :  4 April 2011 by Ian Arnold   (UK)

Customer Rating :  3/5

3 Star Rating   

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Terminal 3. Check in was OK and getting through security was relatively fast - about 15 minutes, considering the amount of people (1100 in the morning) trying to get through. Good range of shops once into departures and reasonable prices. On our return at 2120 getting through passport control diabolical. 2 desks open for UK/EU passport holders and took 45 minutes to get through even with 8 desks open eventually. Expect a long walk from the aircraft to get to this area anyway.


LONDON HEATHROW AIRPORT customer review :  25 March 2011 by K Ward   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 4 - this terminal is a little isolated compared to the rest of Heathrow - and getting a hotel room close by overnight before our flight was difficult. But T4 itself was pleasant, clean and efficient. We had no delay and the flight got away on-time. Security queues were substantial but staff were processing fast - so we queued for about 10-15mins, not to bad! On return baggage reclaim for slow to start, we waited at for about 10-15mins for the bags to appear.


LONDON HEATHROW AIRPORT customer review :  21 March 2011 by Tony McLaughlin   (UK)

Customer Rating :  5/5

5 Star Rating   

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T5 is a class act - well designed and very customer friendly. I travelled with hand baggage only, and the security assistant was very good at sorting out my toleteries, and even packed the bag for me!


LONDON HEATHROW AIRPORT customer review :  21 March 2011 by G Senior   (UK)

Customer Rating :  3/5

3 Star Rating   

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Terminal 5, swift BA checkin and dismally slow and disorganised BAA security check, even in a priority line. When will BAA sort this out? T5B lounge was fine. Coming back, aircraft landed at T5C, so bus to T5 main. Most bags waiting when I got through security but my skis were not. Even so on the tube within an hour of touch down.


LONDON HEATHROW AIRPORT customer review :  16 March 2011 by A Hijmans   (Brazil)

Customer Rating :  4/5

4 Star Rating   

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T1 on my way to Ireland. Travellers to UK and Ireland destinations beware: once you go through security food and drink options become very scarce indeed.


LONDON HEATHROW AIRPORT customer review :  10 March 2011 by Alan Wan   (UK)

Customer Rating :  5/5

5 Star Rating   

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Departed from T1, check in was in zone K, there is a dedicated security area which is very handy, took no time to get through. T1 seems spacious and quiet compared to T3 and I prefer its eating choices than the latter.


LONDON HEATHROW AIRPORT customer review :  2 February 2011 by T Neyrinck   (Belgium)

Customer Rating :  5/5

5 Star Rating   

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As long as you stay in T5, LHR is okay. I transit throgh T5 many times a year to and from BRU, to and from the US, Asia, the Middle-East, BA lounges are roomy, well catered, and the terminal is very airy and well lit. Only drawdowns are the fact that you cannot access the lounges from check-in level : must go down first, than back up again, and much room for improvement as for the timing of the gate announcements, especially when your flight is leaving from a "satellite".


LONDON HEATHROW AIRPORT customer review :  19 January 2011 by R Oussalah   (Italy)

Customer Rating :  4/5

4 Star Rating   

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The newly refitted Heathrow T4 is an amazing transformation from the dreadful old one. As a SkyTeam Elite plus member, check in was timely and pleasant, space is improved, the shops and food selections are varied and SkyTeam lounge is the much better than the ones you see in other airports. Security is still a nightmare though despite improvements in the queuing methods and on arrival the luggage area hasn't been refurbished so it still looks nasty. Queuing on arrival if you are not lucky (meaning arriving at the same time as a couple other flights) you might be in there for over an hour. Overall, great new departure side, need loads of work on the arrivals one.


LONDON HEATHROW AIRPORT customer review :  11 January 2011 by Julie Michaud   (UK)

Customer Rating :  1/5

1 Star Rating   

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Disgusting service weekend of 18th/19th December. Very badly organised both for the weather conditions (despite boasting how well prepared they were!) and how they took care of their customers in the subsequent confusion. BAA staff should be ashamed of themselves both as a corporate and as individuals.


LONDON HEATHROW AIRPORT customer review :  4 January 2011 by Alexander Gan   (Singapore)

Customer Rating :  3/5

3 Star Rating   

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Terminal 3 and Terminal 5 in December 2010. Transiting was fair from Terminal 3 to Terminal 5. T5 was huge, facilities not that well and building layout horrible. Return flight through Terminal 3, waiting time was fair due to snow. Facilities not as good. Very clean, though.


LONDON HEATHROW AIRPORT customer review :  17 November 2010 by C Hamze   (Canada)

Customer Rating :  5/5

5 Star Rating   

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Great airport! Had a great time passing a four hour layover in Terminal 1 and then again Terminal 3 on the way back. (As happy as we could be considering a death in the family) everything was very efficient, very clean, and actually pretty reasonably priced! The only thing I would suggest is that at security, if you are a woman and you 'beep' through the metal scanner, and they have a female officer pat you down, I would suggest that there be a little area aside where the women can be checked. They do this in other airports, and I find that it's much more comfortable. Just a little curtained area just right there would do. Something to think about.


LONDON HEATHROW AIRPORT customer review :  10 November 2010 by John Oram   (UK)

Customer Rating :  4/5

4 Star Rating   

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It was hard to fault Terminal 5 on this arrival. From plane to transit to arrival hall was completely painless. IRIS worked as advertised and there were no immigration lines anyway. Baggage arrived almost immediately. A two minute walk to the short term car park reunited us with our car which had been driven for only 2 miles in our absence. T5 has settled in well.


LONDON HEATHROW AIRPORT customer review :  8 November 2010 by M Graham   (UK)

Customer Rating :  5/5

5 Star Rating   

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Over the past couple of months I've had to use Heathrow a number of times - used to hate Heathrow, but what a joy Terminal 5 is. Hardly any queuing, lots of open space and great views of the runways.


LONDON HEATHROW AIRPORT customer review :  8 November 2010 by John Oram   (UK)

Customer Rating :  4/5

4 Star Rating   

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There was little to say about Heathrow on our latest departure to Los Angeles. The valet parking staff were charmless and weary. BAA do themselves no favours by taking many details on booking which they do not pass on in the form of complete documentation for ones arrival. Thus, information which has already been given has to be repeated. Security was a little more pleasant than usual. They know in their hearts that the end is coming for some of the more ridiculous processes. Queues were not long.


LONDON HEATHROW AIRPORT customer review :  8 November 2010 by Bill Atkins   (USA)

Customer Rating :  3/5

3 Star Rating   

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Last trip through T5 was better than previous visits, but below what should be expected from a brand new facility. Had to wait for steps then repeated standing in line for people to look at boarding passes, then for passport control. This time security was better and Fast Track was fast for the first time. The whole thing looks cobbled together and is not a good example of British organization.


LONDON HEATHROW AIRPORT customer review :  4 November 2010 by J Tydeman   (UK)

Customer Rating :  5/5

5 Star Rating   

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Flew from LHR Terminal 3 late October on flight to Madrid. Checked in within 5 minutes of arriving and went straight through to the well equipped airside with plenty of good shops and eateries to entertain. Security queues minimal and staff were generally friendly too.


LONDON HEATHROW AIRPORT customer review :  21 October 2010 by M Campbell   (UK)

Customer Rating :  5/5

5 Star Rating   

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I travelled through Terminal 5 on a BA domestic flight in the early morning and experienced greatly improved standards. The security process is quick and previous rudeness of the staff seems to have gone. There are excellent shopping facilities and no bussing to the gates which was often the case at TN1. On the way back, the flight arrived before time and the bags were available in 10 minutes. No complaints at all.


LONDON HEATHROW AIRPORT customer review :  13 October 2010 by S Thorogood   (UK)

Customer Rating :  5/5

5 Star Rating   

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Having checked-in online the day before our flight to Vienna, it was a simple, painless task to go to the bag drop then through immigration and security. Considering it was peak time on a Thursday morning we would have expected the pre-boarding processes to have been a lot slower. Security and immigration fully staffed by pleasant people. Good options airside at Terminal One for food and shopping. The return ten days later was equally slick. Long walk from the gate to baggage reclaim but Immigration took a matter of seconds and we were on our way within 40 minutes of landing.


LONDON HEATHROW AIRPORT customer review :  11 October 2010 by B Smith   (Spain)

Customer Rating :  3/5

3 Star Rating   

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Arrived from MAD on BA at terminal 3 last month. Bus transfer not a pleasant experience, but at least, as a BA branded operation, they seem to try to keep it efficient. Bit of a trek around a typically maze-like run of Heathrow stairs, slopes and corridors to get to passport control, where I was confronted with thousands people waiting in long lines at a dozen or more desks - and, thankfully, two lonely desks, completely deserted, for EU arrivals. Through in 10 seconds! Luggage turned up fairly speedily too - although an "arrival time" estimate on the monitors would be a handy addition. Not too bad then, but airbridges not buses for BA flights would be very welcome.


LONDON HEATHROW AIRPORT customer review :  23 September 2010 by Rob Payne   (UK)

Customer Rating :  4/5

4 Star Rating   

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Our first visit to Heathrow Terminal 5. Departed and arrived within 12 days this month. Departure no queues, used fast bag drop, no issues, no queues at Security (about 9.30am on a Sunday) Used BA exec lounge, good range of snacks and drinks available, also free wi-fi. On our arrival back into Heathrow, we had to disembark by stairs and into buses, how sad that London is only place this seems to happen! Then went in Border Control and the room was absolutely packed (about 2045hrs on Thursday), having said that the queue we were in moved quite quickly and we soon got to our luggage retrieval area to find out suitcases some of the first out - we were out of the airport on our Hoppa bus 30 mins after landing, so whilst not perfect, we were pleased with that.


LONDON HEATHROW AIRPORT customer review :  6 September 2010 by P Hardy   (UK)

Customer Rating :  5/5

5 Star Rating   

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Heathrow has had something of a major transformation over the past few years. 5 years ago you could expect long queues art check-in, longer queues at security, more long queues at immigration and extensive waits for your baggage - if it turned up at all. The terminals were drab and outdated - threadbare grey carpets, cheap red plastic, old fashioned information screens. In my experience this isn't the picture anymore. Check-in is mainly down to the airlines, but certainly for BA, the queuing has all but gone, for United - not so much. Security never seems to take more than 5 to 10 minutes - same for immigration. As for baggage the last couple of times - it's beat me to the carousel and the time before that it was only a few minutes. The terminals themselves have been updated and Terminals 1 and 4 are now bright clean and airy. Terminal 3 is brighter, but still feels a bit cramped. Terminal 5, which is new, is excellent. I'm sure people still occasionally still have bad experiences and I've never changed flights there. But for me Heathrow is no longer somewhere I try to avoid.


LONDON HEATHROW AIRPORT customer review :  6 September 2010 by M Graham   (UK)

Customer Rating :  5/5

5 Star Rating   

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I've never really needed to use Heathrow with Emirates flying from my local airport of Newcastle. From what I could remember, Heathrow was always a bit of a nightmare very dull, no real light - but I have to say T5 is fantastic, plenty of space - nice toilets, hardly any queuing, great views of the runways. All round a pleasure.


LONDON HEATHROW AIRPORT customer review :  2 September 2010 by Adam Farrell   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 5 to Manchester on a Saturday afternoon. No queue at boarding pass check and security quite friendly, even when camera couldn't take my picture for the domestic security procedures. After a few minutes a less helpful colleague took the photo and I passed into security area - 15 mins in the queue but gate was close by and seated onboard with doors closed before departure time.


LONDON HEATHROW AIRPORT customer review :  27 August 2010 by Tony McLaughlin   (USA)

Customer Rating :  5/5

5 Star Rating   

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Second time through T5, this time for a European flight, and it is still a breeze. Had breakfast at Plane Food, expensive but excellent. Departed from A gates, plenty of room. On return, bags on carousel as usual.


LONDON HEATHROW AIRPORT customer review :  19 August 2010 by Charles Pratt   (USA)

Customer Rating :  5/5

5 Star Rating   

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Taking a group thru terminal 4 today. It was so easy. It is so nice to be able to find your way around with all the signage. I found this building to be clean, neat and easy to get around with a large group of travelers. Can't wait for all skyteam members to be moved to this terminal. Checking in was very fast. Employees where friendly and very helpful.


LONDON HEATHROW AIRPORT customer review :  16 August 2010 by David Gordon   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrival at T4. Flight landed 20.25. A long wait (nearly 30 minutes) to cross the runway, to reach the stand at T4. On stand at 21.00 - but baggage not on the carousel until 22.15. A dismal performance.


LONDON HEATHROW AIRPORT customer review :  13 August 2010 by S Smith   (UK)

Customer Rating :  4/5

4 Star Rating   

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Used both T3 and T5. Flight connections worked as it should and I was pleasantly surprised thinking it would be harder than it was. T3 I don't particularly like with it's lack of daylight however it can't be helped. Gate area was freezing cold which was disappointing. T5 I really like, apart from the flight connections area. Being shouted at by staff who obviously don't like working there, herding you up the escalator to security. When you reach the top of the escalator it is crowded and you have to force your way off the escalator. This area is really badly designed and lets the terminal down. Plenty to keep you occupied, even on a long connections like mine of 5 hours. Impressed with T5, so-so about T3.


LONDON HEATHROW AIRPORT customer review :  11 August 2010 by Adrian Jenkins   (New Zealand)

Customer Rating :  4/5

4 Star Rating   

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Terminal 3 arrivals pretty awful, Departures pretty good. Everything about the arrivals level looked old, immigration hall is a mess. The queue was quite long for non UK/EU citizens - more empty desks than occupied ones, arrivals hall wasn't much better. Departing from Terminal 3 was a pleasant experience. SIA uses check-in area A which is much more open than other check-in areas. Departures lounge had a good range of shops and cafes, perfectly pleasant waiting here - a great improvement on the last time I had been through T3 ten years ago.


LONDON HEATHROW AIRPORT customer review :  25 July 2010 by Michael Matthews   (Canada)

Customer Rating :  3/5

3 Star Rating   

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Have used T3 for four decades during which improvements have generally not made things better. The Duty Free area is way too large and the prices not at all that competitive: area should be halved for more comfort and seating places. Distances to the gates are unacceptable. A miserable places for arrivals; departures is much better but still not good.


LONDON HEATHROW AIRPORT customer review :  14 July 2010 by J Jensen   (USA)

Customer Rating :  5/5

5 Star Rating   

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I have travelled through several terminals, 1/3/4, and find them all very different. Terminal 4 is out of the way, south side of the runways, but is modern and clean. Not a lot of restaurants inside, a lot of shopping for that last minute duty free item however. Terminal 1 is old, but once terminal 2 is redone it is expected to be replaced. Overall it is crowded but seems to be well taken care of. Terminal 3 is huge - if you have a flight from one of the ends of the long concourses, take comfortable shoes! I think most North American and Asian carriers are based in terminal three so mornings are busy, read maps to not get lost which is easy to do in this terminal. London Heathrow is a great airport, a lot of things to buy or if you like plane watching all terminals offer a view of airlines from all around the World. It feels a lot closer to London than Gatwick, but it can be a bit more expensive to get into Central London from Heathrow.


LONDON HEATHROW AIRPORT customer review :  30 June 2010 by Paul Harvey   (UK)

Customer Rating :  4/5

4 Star Rating   

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Terminal 1 international arrival midday on a Sunday. Bussing to the terminal was prompt although there was a long walk to immigration. Queues long for both EU and other passport holders but he EU side moved quite fast. Between Immigration and Baggage there was only one small toilet which led to queues outside. Baggage worked well and the total time between the wheels touching the ground and leaving the airport with two bags was 1 hour.


LONDON HEATHROW AIRPORT customer review :  29 June 2010 by N Haynes   (UK)

Customer Rating :  5/5

5 Star Rating   

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Terminal 5. I was amazed how good this terminal was (first time user). We had an early flight and ate breakfast at the Gordon Ramsey Plane Food restaurant. Excellent food and service, plus it was peaceful compared to the rest of the terminal eateries. We used the bag drop service, excellent and rapid service. Departure lounge good, adequate seating and excellent range of shops. Good seating at gates. On return flight very smooth walk through UK entry checks and our bags came rapidly to carousel. Signs to T5 long stay car park (and other transportation) very good.


LONDON HEATHROW AIRPORT customer review :  26 June 2010 by John Wilson   (UK)

Customer Rating :  5/5

5 Star Rating   

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Terminal 5. Maybe we were lucky due to flying out during the BA strike but there were no queues anywhere and the place was spotless. Decent choice of shops and eateries. So nice and light compared to the other enclosed stuffy terminals. On the way back we were disembarked at terminal B so had to get the shuttle train to the main terminal. We were out within 30 minutes of landing.


LONDON HEATHROW AIRPORT customer review :  24 June 2010 by J Tung   (UK)

Customer Rating :  4/5

4 Star Rating   

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Departed from T3 early morning (Air Canada) and arrived back early morning. I frequently use T1 and T5 and have very positive opinions on the arrival experience - generally very fast and smooth, with the exception of T5 when BA flights can't find a gate to park. T3 has improved significantly. The building is still very old and the departure hall is still like a third world airport. However it is not as crowded as it used to be, not a long queue in front of security. Some annoying passengers questioned why they had to take off their accessories, water etc but you encounter those kind of passengers everywhere in the world. After security there are plenty of shopping. Heathrow is probably the best place for airport shopping partly due to the exchange rate. Arrival was a good experience. Its a long walk as usual but for EU/UK passport holder or those using Iris scan there was no queue at all. You whip through immigration in a second. Then the luggage came out before I even arrived at the belt.


LONDON HEATHROW AIRPORT customer review :  24 June 2010 by Luke Williamson   (Switzerland )

Customer Rating :  2/5

2 Star Rating   

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T5 - Horrific transfer, took 1h15 to get from the aircraft and through security, impatient staff, chaos at the top of the escalator and security staff unsure of where Geneva was. However, domestic transfer did not involve passport or security checks, so no issues.


LONDON HEATHROW AIRPORT customer review :  18 June 2010 by Daniel Katz   (Denmark)

Customer Rating :  3/5

3 Star Rating   

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There is a huge difference according to which terminal you use. We used T3 and T4. T3 is very boring, looks like it was built in the 1970's and not well maintained, whereas T4 was a fine experience with good shopping possibilities. I wonder why there are no carts available airside - it is not good for shopping or the passengers which carries handbaggage.


LONDON HEATHROW AIRPORT customer review :  25 May 2010 by C O'Neill   (UK)

Customer Rating :  5/5

5 Star Rating   

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I have come through Heathrow a few times now for domestic flights between London and Belfast. I've had no problem or mishaps and found the airport as I would wish to. Although the walking distance is quite long the routes are always well signposted and it is easy to get to where I need to be. If you have any mobility issues then assistance might well be advised to help you cover the potentially large distances involved with getting around such a huge airport. The shops and cafes that are available are also very good (although a little pricey).


LONDON HEATHROW AIRPORT customer review :  24 May 2010 by M Preston   (South Africa)

Customer Rating :  5/5

5 Star Rating   

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Much as I dislike BA and have avoided them for years, I had no choice for a recent trip. T5 is almost enough reason to resume travelling with BA. It's light and airy, no queues, employees who clearly enjoy working in such a lovely environment, and a quick and easy transition from arrival to departure. An example for others to follow. A pity that the cabin crew on the BA flight were surly and haughty, which detracted from the initial good experience of T5. The ratings I have given refer to T5, not to Heathrow in general.


LONDON HEATHROW AIRPORT customer review :  24 May 2010 by N Francis   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

Facilities

T5 is generally a great experience. Slightly odd desk staffing policy at check-in and it can sometimes be an issue knowing where to go - BA staff on foot around desks are not very pro- active in moving people to empty desks. Anyway, security has always been quick for me, and staff courteous. Loads of shops/places to eat but still never feels crowded and noisy even at peak times. Tonnes of natural light. In all, compared to previous offerings in T4 (or the dreaded T3) this is a real haven for Heathrow!


LONDON HEATHROW AIRPORT customer review :  11 May 2010 by A Makins   (Canada)

Customer Rating :  2/5

2 Star Rating   

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Terminal 3 has had a face lift but it's superficial improvement. I don't like the design of T5 with gates in the waiting area. Outbound flight to Amsterdam on BA involved a bus trip to the plane, surprising requirement given the money spent on building a new terminal. Return to LHR from AMS was nothing short of a joke. Arrived in heavy rain, airbridge at assigned gate wouldn't work because of the weather. A few U-turns around Heathrow later arrive at another gate. Airbridge makes it 2 feet from the plane and gives up - reason: rain. Have to wait for stairs to arrive so we can have a nice wet walk to the terminal. Time from landing to deplaning about the same as the flight itself.


LONDON HEATHROW AIRPORT customer review :  8 May 2010 by Rob Boyce   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

Cleanliness

  

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Flew out of T1 to Munich: speedy check in using the self service terminal, and quickly and efficiently handled bag drop. The 'queue' at security was just two people, so no delays whatsoever. It definitely seems to be a better experience at Heathrow these days!


LONDON HEATHROW AIRPORT customer review :  21 April 2010 by Paul Bailey   (UK)

Customer Rating :  5/5

5 Star Rating   

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Travelled out of T5 for the third time in 6 months. I use the Valet car park, so from dropping off your car it's easy to be airside inside 10 mins. The terminal is light, airy and no feeling of claustrophobia, shopping and food options are good. Easy transit to the B and C gates.


LONDON HEATHROW AIRPORT customer review :  15 April 2010 by Jonathan Kelly   (UK)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

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Flew T4 to Houston and back. Last previous use of T4 was in March 2008 and the overall experience is much improved. Arrival at the terminal and check-in is now far superior although this has resulted in airside looking somewhat grubby in comparison, especially at the gates. Arrivals was very busy with almost no space in which to queue for immigration. Overall a big improvement.


LONDON HEATHROW AIRPORT customer review :  13 April 2010 by Tony McLaughlin   (UK)

Customer Rating :  4/5

4 Star Rating   

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Cleanliness

  

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T1 is great now for passengers. I flew to DUB on BMI, and the flight left from Gate 84 - this is 20 minutes from clearing security and where Aer Lingus operate their flights. Something to note, because of the layout, if passengers are disembarking, doors are shut so you cannot get through - be careful if you are in need of the loo!


LONDON HEATHROW AIRPORT customer review :  13 April 2010 by Peter Hutchinson   (Australia)

Customer Rating :  3/5

3 Star Rating   

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In and out using T3 . Inbound transit was quick but surely the crowd controllers for non EU passport holders should be able to speak more languages. Outbound the waiting lounge was a disappointment. Having used T5 on a previous visit to UK the overall impression of T3 was not good.


LONDON HEATHROW AIRPORT customer review :  18 March 2010 by Alan Wan   (UK)

Customer Rating :  4/5

4 Star Rating   

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Used T5 for the first time a much better experience than T3. There is plenty of natural light, the toilets are clean and there are great views of the runways. The seating could be better lots of bench seats akin to T3 but there was some comfortable seats and lie down sofas by gates A7.


LONDON HEATHROW AIRPORT customer review :  18 March 2010 by K Chelvanathan   (Malaysia)

Customer Rating :  3/5

3 Star Rating   

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Flew in and out of both Terminal 3 and 5 respectively and found Terminal 3 to be the same as it was two years back. Immigration queues for the non-EU passports were amazingly long and I wonder why the BAA authorities cannot work something out and make the terminal more user friendly and immigration friendly ? Terminal 5 on the other hand was a breeze and the modern architecture gave it a nice feeling. The Self Check In Kiosk is such a brilliant idea and saves a lot of time and hassle.


LONDON HEATHROW AIRPORT customer review :  18 March 2010 by Gary Farrelly   (Ireland)

Customer Rating :  4/5

4 Star Rating   

Queuing

  

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Heathrow is a very impressive operation. The part I was in was a bit jaded and grubby and chaotic. But all in all my LHR experience was very positive. Loads of places to eat and shop. Some decent views of the apron from the boarding gates. What I like most about Heathrow is the sheer quantity off carriers operating on all manner of routes from that airport. It really is a world class hub. And I am sure that if I has been travelling through the new T5 - I would have found the upkeep of the facilities that more bit clean and aesthetic.


LONDON HEATHROW AIRPORT customer review :  3 March 2010 by J Tydeman   (UK)

Customer Rating :  4/5

4 Star Rating   

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Used Terminal 4 to fly to and from Nairobi. It has improved a lot since the recent terminal changes and although busy it felt less crowded and claustrophobic than before. There were very few queues of any great length, which helped make it less stressful too. Credit where it is due - this airport is improving.


LONDON HEATHROW AIRPORT customer review :  27 February 2010 by David Howe   (Canada)

Customer Rating :  4/5

4 Star Rating   

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Return trip from DUB to DEL transferring at Terminal One for Terminal Four. We found the transfer process relatively flawless even though our bags were not checked through. We took the elevator down to the train and found it quick and comfortable compared to many airports. This is a great improvement on previous connections made at LHR. Terminal Four lacks facilities airside, not many eateries to choose from. Terminal One seemed better, but the walk to the aircraft is way too long.


LONDON HEATHROW AIRPORT customer review :  26 February 2010 by P Littlefair   (UK)

Customer Rating :  2/5

2 Star Rating   

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Terminal 3, quick check-in with Virgin Atlantic 2 hours before departure. We were requested to go straight to airside, then proceed to gate 2 hours before departure in order to allow for Gate security. However, we were turned away from primary security, being told passengers not allowed through until 2 hours before departure. Once allowed into security the queue was moderate. No gate listed until 1 hour before departure, so had to endure the crowded shopping mall for an hour. BAA policy on using most of the space for shopping really does make using LHR terminals a depressingly uncomfortable experience.


LONDON HEATHROW AIRPORT customer review :  22 February 2010 by Tony McLaughlin   (UK)

Customer Rating :  5/5

5 Star Rating   

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First time using T5 - excellent. BA land agent was able to tell me all about the terminal, and where to go when I got airside. BAA had staff on hand airside to assist travellers. Departed from B gates to USA. Security at gate was thorough but good humoured. Had to get a bus to the plane - so what. Bags waiting at carousel on return. Excellent first experience.




 

 
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