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London Gatwick Airport
2.5 Star Rating: Fair
301 reviews



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LONDON GATWICK AIRPORT customer review :  27 August 2014 by A Wood    (UK)

Rating : 5/10

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Recommended

Travelling out of Gatwick and travelling in on our domestic flight were fine but returning from the US passport control at Gatwick South is ridiculous, returning to your home country should be straightforward yet despite the whole family having e-passports we could only admire the fantastic new automated machines (which we only saw a handful of people utilise) as our children cannot use them. I understand there is some sort of child protection issue which I can appreciate but why can they not have a more appropriate system to ensure you are not made to feel unwelcome by having to join a longer line than visitors without British passports?



LONDON GATWICK AIRPORT customer review :  21 August 2014 by G Burton    (UK)

Rating : 2/10

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Recommended

Flew into Gatwick airport from Orlando on Sat 16 August. Great flight but tiring. Long long trek to passport control with 2 small children only to join a queue of hundreds of people. When flying into the States there is a lot of extra security which I personally welcome but a US citizen does not have to join the throngs unlike us when we are trying to get back to our country. There was a line for Channel Island passport holders, why not for UK citizens? Yet another way that British citizens are treated unfairly. There was no extra visible security. You need to look at the way the States run their airports!



LONDON GATWICK AIRPORT customer review :  16 August 2014 by Mark Simons    (UK)

Rating : 6/10

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Recommended

Mixed experience. Travelling to Barbados the outbound security check was very swift, all systems manned and minimal queues. As this was peak summer the eateries were incredibly busy with in some cases no seating available. On our return we encountered several problems. Firstly the aircraft landed 30 minutes early and the pilot announced that "another aircraft has taken our gate" - surely a scheduled arrival with 300 passengers cant come as a surprise! After a long trek to passport control we encountered massive queues. None of the e-passport gates were working and the booths were undermanned. It was irritating to then have an airport employee shouting at the queue to "move along quickly and hurry up".



LONDON GATWICK AIRPORT customer review :  9 August 2014 by K Haghighat    (UK)

Rating : 5/10

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Recommended

Arrived from Edinburgh on Sunday evening (3.8.14) We were already running late. A full flight load of Passengers filed off the plane only to be trapped for 25 minutes in a narrow corridor, surely contravening Health and Safety Laws. A young man from another Airline tried to let us out but didn't have security clearance. He was at least able to phone Security for us. Security eventually arrived and opened the doors, directing irate Passengers to email their complaints to the Airport! Browsing on the computer I notice this isn't the first time that incidents of this kind have happened.



LONDON GATWICK AIRPORT customer review :  4 August 2014 by J Donaldson    (UK)

Rating : 0/10

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Recommended

Airport management claiming last week's baggage shambles was isolated is simply not true, arrived at this shed of an airport 28th June, approx 8.15 pm, no staff to connect pier to plane, waited 30 mins for that, proceeded (quickly) through passport control to baggage reclaim and waited 2 hours for baggage. (Only 3 flights on baggage belt screens so no huge influx of flights either). Absolutely no staff present to give advice, only staff member present who I wont obviously identify told me that this was not unusual and that after 5.0pm on any day this is par for the course as there are simply next to no staff to deal with baggage. I'd absolutely dread to think the upshot if this place ever had 2 runway's-twice the shambles I'd think! I'll certainly never find out as I'd rather stay home than use this place again.



LONDON GATWICK AIRPORT customer review :  4 August 2014 by C Spoor    (UK)

Rating : 6/10

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Recommended

I use LGW 5/6 times a year and I quite like the recent improvements, however, the main problem seems to be Swissport staff on zero hours contracts and Swissport can't force the staff to come in during school holidays. The biggest problem with LGW is Gatwick cabs. No other country would ration cabs like LGW. I have arrived back to LGW and been told that only 8 cabs were operating.



LONDON GATWICK AIRPORT customer review :  4 August 2014 by R Smith    (UK)

Rating : 0/10

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Recommended

Returned home from Cyprus 11pm on 26th July. Swissport declare this is as 'traditionally the busiest day of the year' for flights yet still managed to have no resources available to offload flights at North terminal. When my family came through immigration there were 15 flights waiting for baggage. We had a result that we actually got our bags after nearly 2 hours waiting while others were sent home without after waiting for more than 3 hours. Although Gatwick declare this as a Swissport issue, I would not back Gatwick for a second runway until they have service providers that are capable of delivering competent services for the single runway they already have.



LONDON GATWICK AIRPORT customer review :  4 August 2014 by L Corbin    (Guernsey)

Rating : 10/10

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Recommended

Whenever I fly from Guernsey, I always try to fly through Gatwick, yes there are long queues, but it's an airport, it gets you where you need to be to relax. There is plenty of choice in hotels, I personally stay in the Premier inn. There is also choice in food and shops. People will always find something bad in everything, but I honestly have always enjoyed flying through Gatwick.



LONDON GATWICK AIRPORT customer review :  1 August 2014 by L Scanlon    (UK)

Rating : 0/10

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Recommended

Arrived at Gatwick today ZB737 from Malaga and yet again had to wait far too long for our luggage. Today it was 1 hour and 20 minutes! No one around to help and provide information. Avoid Gatwick if at all possible, we will not use it again.



LONDON GATWICK AIRPORT customer review :  30 July 2014 by G Wilson    (UK)

Rating : 0/10

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Recommended

North Terminal Swissport luggage handling is just rubbish, returned from Innsbruck yesterday the flight took 1 hour 30 minutes, luggage took 3 hours so it took me longer to get my luggage than it took to get back from Innsbruck, then I missed my connecting flight home. Just useless.



LONDON GATWICK AIRPORT customer review :  28 July 2014 by G Cooper    (UK)

Rating : 0/10

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Recommended

After travelling from Volos, via Skiathos to Gatwick on the 18th July 2014 arriving at 7.35pm (flight MON7835). It took nearly 2 hours for our baggage to be delivered. At first there was an announcement saying, there will be a 15 minute delay unloading the baggage from the aircraft due to problems. A further announcement informed us that we could take a seat on a carousel as there would be a further delay in unloading the baggage due to staff shortages. We were then informed sometime later that some of the baggage would be off-loaded soon and would be delivered to carousel 6. After a long journey we do not expect to arrive at a major international airport and spend almost 2 hours in an uncomfortable environment with minimum seating waiting for our baggage.



LONDON GATWICK AIRPORT customer review :  28 July 2014 by M S Mills    (UK)

Rating : 1/10

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Recommended

Don't arrive after midnight, passport control is a joke! In line for 1 hr and as a result missed last train to London. Airport taxi a top off at 97 for an 18 mile journey into Central London. A disgrace to UK to arrive at an international (supposedly) airport. Take a leaf out of any USA airport and learn how it's done.



LONDON GATWICK AIRPORT customer review :  13 July 2014 by K Jones    (Spain)

Rating : 5/10

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Recommended

Travel regularly in and out from Spain (usually ST). Just a few bug bears. Security can be very slow at times, even in low season times. Never any trolleys at the top of the elevator from the train station so end up struggling with my bags looking all over for one. This has happened several times and I pull them up over it every time, but they don't seem to be doing anything about it. I am surprised there is no dedicated smoking area through security, as there are in several other UK airports. This is something that should be provided for smokers, being a major international airport.



LONDON GATWICK AIRPORT customer review :  9 July 2014 by K Osborne    (UK)

Rating : 0/10

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Recommended

Badly under staffed, causing long delays at passport control. This delaying tactic works well for the baggage handling as there is another mass chaotic shambles to wait for your luggage to arrive. Next time I will allow 1 hour for passport control and another for luggage, 2 hours our taxi driver had to drive round in circles at 1.20am, to finally meet us at 2.30am.



LONDON GATWICK AIRPORT customer review :  7 July 2014 by Peter Fitzgerald    (New Zealand)

Rating : 2/10

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Recommended

Having arrived from Istanbul on Turkish Airlines the contrast between Turkey and England was marked. The terminal at Gatwick is bland, dirty and unwelcoming. The queues were long and moved slowly. Clearly not enough staff on. When we surfaced only one over priced taxi option was available. We had to wait 15 minutes for one to arrive. Could not get away quickly enough from this dreary airport.



LONDON GATWICK AIRPORT customer review :  7 July 2014 by R Scott    (UK)

Rating : 4/10

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Recommended

Arrived at North Terminal at 00.10 hrs. No air bridge, took 20 minutes to arrive. Immigration quick. Luggage abysmal, arriving at 01.00 am. I spoke to BA desk who blamed lack of resource by Swissport. Desk operator said he had been on duty 10 hours and was dealing with baggage complaints throughout the shift. This just added insult to injury on the outbound flight, BA/Swissport forgot to load our luggage which arrived at our destination 2 days later on next available flight. BA should take note as Swissport are getting them a bad name.



LONDON GATWICK AIRPORT customer review :  4 July 2014 by S Tyrrell    (UK)

Rating : 0/10

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Recommended

South Terminal. Flew to Lesbos, 14th June 2014, passed cases through security at 03.30hrs, boarded plane at 05.00 which was due to depart at 05.35. At 08.50 we flew leaving behind 17 cases so that the Monarch airlines would not have to pay compensation, only to the people without their cases. This was due to a lightning strike which affected the terminal and it was Swissport which could not get bags to the plane. 3.30hrs sat on a plane on the runway is no joke with only being offered half a cup of water after we had been travelling through the night. On the return journey there was no one there from Swissport to put the bridge to the plane so we had to sit on the plane for a further 20mins, then when we arrived in the baggage lounge we had to wait a further hour for all the cases to arrive due to Swissport again. What a shambles for an International Airport. One of the airport workers told us that Swissport had got rid of all their long term staff and were now employing Zero Hour workers who turn up when they feel like it, they also said that we were lucky we only waited an hour for our cases and some flights had to wait 3hours.



LONDON GATWICK AIRPORT customer review :  4 July 2014 by R Smith    (UK)

Rating : 0/10

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Recommended

Seems the owners did not learnt a thing from the Christmas shambles. All the hard work in trying to turn the airport into something good, is slipping away fast. The shambles awaiting luggage from flight from Palma to LGW North with Thomson on the 28/6. Landed at 15.41 - and after nearly 3 hours later - finally getting luggage. This is supposed to be an International Airport. Judging by these reviews this is becoming a regular occurrence. No need for a second runway as people/clients will take their business elsewhere. Have always tried to support LGW and would rather use than LHR. But this is the second shambles in a month regarding collecting luggage, and surely the owners need to step up here and take action with these handling agents as people patient is beginning to wear thin. No wonder none of the major airlines will fly from here.



LONDON GATWICK AIRPORT customer review :  4 July 2014 by E Mcculloch    (UK)

Rating : 4/10

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Recommended

Seem to be constantly undermanned! No handlers available to connect power to the aircraft then a protracted delay (40 mins) for baggage. This was the same for both our flight and another Monarch flight due to no handling staff. The worst wait was for the oversize baggage for our buggy another 15 min wait. The one guy that was on shift must have been putting in the hours for his minimum wage that day!



LONDON GATWICK AIRPORT customer review :  4 July 2014 by Simon Manning    (UK)

Rating : 1/10

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Recommended

Arrived into LGW NT at 01.00 Sat morning, an hour and a half late. Despite being late, had to wait 15-20 mins for ground staff to arrive. Then after winding our way around tatty corridors, arrived at passport control to find it bursting at the seams. Almost an hour later, went to get the bags and had to wait a further 20 mins before they arrived. All in all it took over 2 hours to get out of the place. Welcome to Britain in 2014. Compare that to Hong Kong where I've parked on the furthest stand from immigration, passed through the airport, onto the Airport Express and been in Central in under an hour. I've also been to 3rd world countries where the experience has been far better. When are people with some responsibility going to admit that the Airport is either badly run, badly managed, under funded, over capacity or any one of a dozen more things that are probably also contributory factors? The only saving grace was that at 3 in the morning the M23 and M25 were quiet. Unless people in high places take some bold decisions that put the country first and stop pandering to various minority groups that swing their votes, sadly nothing is going to happen and people forced to use this sorry excuse for an airport will see no change. I know a lot of good people try their hardest to make things work, but the old phrase "you can't make a silk purse from a sow's ear" is very apt, some serious modernisation is needed. One thing the whole experience taught me was to avoid the place at all costs unless absolutely necessary. Mind you, having read some of the other reviews here, I'm inclined to think we got off lightly.



LONDON GATWICK AIRPORT customer review :  4 July 2014 by N Whick    (UK)

Rating : 0/10

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Recommended

Arrived Saturday 28th June, 4.15pm on a delayed flight (by 4 hrs) from Kefalonia (not Gatwick's fault but French Traffic controllers on the incoming flight). It was however easy enough through passport control. Then I walked into hell - in the luggage claim/collection area which looked more like a refugee camp in a war zone. Swissport the outsourced airport handling company is apparently, as I found out from a passenger from an earlier flight, not unloading planes or is unloading but not getting the baggage to the customers. No one from the Swissport organisation is around to explain - the lost luggage desk do not want to know. So all planes from Turkey, Greece etc ie those airlines serviced by Swissport were affected so about 5-6 plane loads were affected when I arrived. It was chaos with elderly people fainting - (too few seats), groups of passengers demanding information from the lost baggage people as they were the only ones around - no access to water/drinks etc - it was like the third world. It was embarrassing to be British and I felt I had to apologise to to some Spanish passengers from Madrid who asked me what was going on and were clearly very distressed. There were rumours about a strike/go slow, not enough employees. Who knows? What I do know it's bad for UK and it shows Gatwick has no structure to deal with this sort of thing and does not care one hoot for the paying customers, they could at least have somebody in authority there to provide information. Problem they have is - as everything is outsourced nobody takes overall responsibility for customer care and operations. Eventually the police had to come down to restore some sort of order and a voice of reassurance to the 3rd world chaos. After 2 hours the baggage arrived. Who knows what is going on but it is a shameful and disgusting welcome to the UK.



LONDON GATWICK AIRPORT customer review :  26 June 2014 by Jean Grogan    (UK)

Rating : 0/10

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Recommended

Arrived at north terminal on Sunday 22nd June, no swissport agent to meet the plane from Larnaca so waited 5 minutes to get to gate then another 35 minutes for someone to operate the bridge so we could disembark. No trouble getting through immigration but then had a nearly 2 hour wait for baggage. Again no Swissport people to unload baggage.



LONDON GATWICK AIRPORT customer review :  26 June 2014 by S Bowman    (UK)

Rating : 3/10

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Recommended

What went wrong? Well: Toilets upstairs seemed to be occupied by people who'd taken long term leases. I was trying to get in for at least 20 minutes, and of course by that time I wasn't the only one. When I gave up and went downstairs, all the cubicles bar 1 were cordoned off with major repair work going on. Surely if the major facility on this concourse is going to be out of action you'd have staff directing people elsewhere? Security - why don't they issue clear instructions about what you can and can't take, how you can take them, and what you have to do. I don't know why I'm surprised and it happens every time so I don't know why I'm bothering to mention it. But having to rip various bits of clothes off at the last minute on a whim, balancing expensive electrical gadgets precariously because they've got to go through separately and watching them disappear out of your sight, finding that although you've adhered to the rules about liquids, the fact that you've put them in the wrong sort of transparent bag makes you a risk, well none of these makes for good karma. Finally London News or whatever WH Smith calls itself airside, get your staff some training in dealing with customers. Just because somebody questions the need to hand over boarding card details to buy some wine gums doesn't mean you can take it personally.



LONDON GATWICK AIRPORT customer review :  26 June 2014 by A Williams    (UK)

Rating : 1/10

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Recommended

Waited 20 minutes for bridge driver to arrive so that we could disembark our flight. Then 90 minute wait at Passport Control in a hot, sweaty corridor that clearly wasn't designed for such purpose. I thought that I was going to pass out it was so uncomfortable, finally arrived in the main Passport area to find that the drinks machine was out of order. Abysmal.



LONDON GATWICK AIRPORT customer review :  19 June 2014 by Peter Standen    (Vietnam)

Rating : 0/10

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Recommended

What a depressing entry into the UK. The sky bridge driver could not be found, resulting in a delay of 35 minutes before the Aircraft doors could be opened. A further delay of 35 minutes after passing through immigration, waiting for advice as to which baggage carousel should be used. The only seating whilst waiting for National Express coach was a concrete block on the pavement outside the terminal. The Airport buildings are tired, drab and depressing. Never again.



LONDON GATWICK AIRPORT customer review :  17 June 2014 by Shaun Hunter    (UK)

Rating : 0/10

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Recommended

23 Hour delay outbound to Palma, Majorca. Very poor communications from Airline Desk, conflicting root causes and "Armed" police called in when passengers quite rightly complained. Return Journey was on time but Baggage Reclaim was an absolute joke. No communication, angry passengers and 3 hours to retrieve our luggage. Apparently Swissport the Baggage handlers have insufficient staff to manage the workload. Gatwick staff say its not their problem. Police called again to protect Airline staff. Overall a 0% Satisfaction rating with Gatwick Airport.



LONDON GATWICK AIRPORT customer review :  14 June 2014 by D Whalley    (UK)

Rating : 7/10

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Recommended

South terminal. Surprisingly quiet midweek flight. Security very efficient and quick. Plenty of seating and no crowds therefore a relaxing wait in departure lounge. One disappointment was the food outlets. Range and quality extremely poor, prices sky high. My advice is to eat before entering the departure lounge! Walk to gate relatively short. With the exception of the food outlets a good experience.



LONDON GATWICK AIRPORT customer review :  9 June 2014 by Leonard Victor    (UK)

Rating : 0/10

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Recommended

The worst airport in the UK and possibly Europe. Long queues forming almost everywhere. Further long queues for security. You are forced to walk through acres of rip off shops on your way to departure. Unspeakably ugly buildings and jetways look like industrial warehouses of the cheapest kind in their dull, grey paint. Unless you are lucky to board from a carousel shaped departure point, nearly all the departure gates require up to a 2 mile walk. It is quite possible to miss your flight even arriving 3 hours before, due to the pathetic staffing levels at passport, immigration and security. The toilets are badly serviced and constantly sub-standard. The restaurants and bars are a complete rip off. Arriving back is even worse, especially if your airline uses the appalling Swissport ground handling. After one flight we waited nearly two hours in baggage reclaim. The new "makeover" has actually made Gatwick even more ugly, as if that were possible. The whole infrastructure is chaotic, depressing and ad hoc. Passenger lounges, walkways and other areas are oppressive and over lit to the point of being headache-inducing. There is virtually no foliage or pleasant distractions from the unremittingly brutal design. Low ceilings and endless, identical looking passages create confusion. The entire airport is an exercise in getting you to spend exorbitant sums on food, water, drinks or duty free while attention to comfort or efficiency is almost zero. The airline desks are manned with surly, unhelpful and rude staff. Complaints are largely ignored. The habit of queue management in the form of endless sheep pens going back and forth means forward progress even on quiet days involves walking to and fro endlessly. Immigration and passport staff are by default rude, contemptuous and look at even children as though they are criminals. This airport should be shut down and started again. It is the most depressing, passenger-averse monstrosity it has ever been my experience to visit, time and time again. The parking is another rip off and the whole corporate management is geared to three things: fleece you, inconvenience you and have total contempt for you.



LONDON GATWICK AIRPORT customer review :  4 June 2014 by B Lambert    (UK)

Rating : 7/10

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Recommended

I have used Gatwick for 25 years mainly to travel to Dublin using the South Terminal and mainly using Ryanair. The last time I flew, about a month ago, I thought there was a great improvement. The whole operation seemed to be faster and slicker with more staff on the baggage checks and less queues. They seem to have invested a lot of money and it appears to have paid off in that it is much improved from a couple of years ago when I twice nearly missed flights due to incredibly long queues. I do object to having to "run the gauntlet" though the Duty Free area on the way to the gates partly because I never buy anything. Nothing seems any cheaper than online prices.



LONDON GATWICK AIRPORT customer review :  2 June 2014 by S Hopkins    (UK)

Rating : 3/10

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Recommended

Arrived on Monarch flight from Faro airport, at 1.15 on Saturday 31st May. Plane could not park at gate as Swissport agents were not ready/available. We had to wait on the plane for a further 45 minutes until the air bridge was connected, when we were able to disembark. When we arrived at the baggage hall (where a tiny sign shows the stand that bags are to be picked up from) we were met with hundreds of passengers from earlier flights that had still not got their bags. Our flight briefly appeared on the board, that everyone was crowding around, but then disappeared, never to be seen again. A crate of water was then distributed by Gatwick staff and odd messages were announced over the tanoy regarding the apology of Swissport to be able to deliver our bags. The whole thing was a shambles and a disgrace to Gatwick, even if it was not there fault. Gatwick should handle all of these matters and not rely on third party companies who do not employ enough staff to handle the scheduled flights - the flights are not a surprise after all! We were lucky and got our bags after only another hour while flights before ours were still left waiting. The airlines need to seriously look at their use of Swissport.



LONDON GATWICK AIRPORT customer review :  30 May 2014 by Julie Mills    (UK)

Rating : 1/10

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Recommended

Departed Gatwick north terminal on Sunday 25th, arrived as suggested with enough time for bag drop off, passport control etc. Our flight was scheduled for 7.05 am, so with 3 young children in tow it was never going to be easy. However I will never use Gatwick again. Arrived at the bag drop off to queue for an hour and half, we get to the front if the queue, they call another plane and literally we are back 40 people in the queue, waiting again. No apologies from staff and we get to the front again, a staff member was taken off to go assist somewhere else. Would not know what the shops were like as we literally got through passport control, went you our gate and boarded. Thomson airlines and staff were wonderful, but is such a pity. Heathrow maybe 10 minutes more drive for us, but is definitely the best.



LONDON GATWICK AIRPORT customer review :  22 May 2014 by B Hodge    (UK)

Rating : 2/10

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Recommended

Transited through here late April and returned in May. Tried to use Gatwick Connect but unlike the web site assertion it is only available when check in is open anyway. So spent several hours prior to check in by the entrance area which is not designed for waiting passengers with luggage. Eventually entered the shopping mall/supermarket which appears to be the main business of the airport - not as a terminal for the movement of passengers. Not a pleasant experience. Returning used the North Terminal which seemed to be more fir for purpose as an airport. Will avoid in future - as a point of embarkation or arrival it is probably OK. As a transit facility it is very poor, in fact it is not a transit facility. Good for queuing times refers to security, which was fast and efficient and airline check in.



LONDON GATWICK AIRPORT customer review :  21 May 2014 by C Weere    (UK)

Rating : 3/10

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Recommended

Flew out on Friday - north terminal, warm May afternoon, no air conditioning, if there was, it was wholly ineffective, Avoid this terminal in the sping/summer, then again I expect there is no heating in winter. On return today, same terminal, long, walk to Immigration, first half, cooling system worked, as one got closer to the main building it was clear that the cooling system was either not working or just useless.



LONDON GATWICK AIRPORT customer review :  18 May 2014 by P Clark    (UK)

Rating : 1/10

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Recommended

Flight arrived early 18/05/2014 - but 2 hours later still waiting for bags! Apology announcements from third party contractor Swissport rather than from Gatwick airport. Excessive car parking charges being incurred by everyone arriving to collect passengers. Avoid Gatwick!



LONDON GATWICK AIRPORT customer review :  18 May 2014 by R Smith    (UK)

Rating : 8/10

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Recommended

Check-in through security to departures was one of the easiest experiences I can ask for. Personally I don't want seats, bars, shops etc etc - but each to their own. However coming home, landed at 10.30 and out at midday after having to wait a long time through security and baggage allowance - this is what is letting Gatwick down. And why people won't travel via LGW. Stupid wait for luggage and the exit after baggage reclaim does this airport no favours.



LONDON GATWICK AIRPORT customer review :  18 May 2014 by Justin James    (UK)

Rating : 1/10

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Recommended

Similar to the last post. Arrived in the early hours of Sunday morning at Gatwick north with two very young children and my 84 year old mother. It took 45 minutes to clear passport control, the queues were as far back as the travelators. It would have been a stampede if there was a fire or any kind of incident. Having got through the passport control, another 2 hours and 45 minutes later our bags turn up, nearly 4 hours after getting off the plane! What staff were there didn't know what was going on. The police eventually turned up with guns to intimidate everyone. A complete disgrace from all those who run Gatwick and Swissport. You should be ashamed of yourselves and should not be allowed to have a 3rd runway at Gatwick!



LONDON GATWICK AIRPORT customer review :  18 May 2014 by E Michaels    (UK)

Rating : 2/10

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Recommended

Used South Terminal on 16th May. First time to Gatwick in 2 years, and cannot understand why they claim it has improved. This terminal is like a zoo once you get airside. They've added shops and cafes wherever they can squeeze them in, blocked up the movement areas, and the general signage and wayfinding around the terminal is terrible. Overcrowded, and generally a very poor second level airport compared to Heathrow. Maybe this is the market for charter airlines, but it has a very unpleasant feel.



LONDON GATWICK AIRPORT customer review :  12 May 2014 by Mike Fishpen    (UK)

Rating : 0/10

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Recommended

Flew into London Gatwick early Sunday morning. Our flight was delayed for 1.5 hours from Paphos, when we finally arrived at 2am, we were left waiting for 2 hours for our luggage with thousands of other travellers, young and old alike! There was no one to talk to, no management, no one even in the customs area! I will never use Gatwick again.



LONDON GATWICK AIRPORT customer review :  6 May 2014 by L Howard    (UK)

Rating : 7/10

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Recommended

We always use LGW and rarely have problems apart from the usual, endless line of passengers at passport control on the way back. I don't understand this as we don't just turn up by surprise! They know what planes are coming in and how many passengers they will be expecting. Put more staff on! Quite simple! Like a lot of other reviewers, I agree that the emphasis has become about how much money they can get via the shopping /food outlets but whatever happened to the customer/passenger service? As long as we are spending everything is fine. If there is a problem, staff are very difficult to be found and when you do find them they are rude, defensive and mind numbingly unhelpful. Come on Gatwick, the north terminal is pretty whizzy now. Please be nice to your paying customers/passengers and stop trying to rip us off and treating us like we are stupid. The 'long walk' doesn't bother me at the moment but it really is a long way. Customer service cut backs again? Not everyone can make it to the far gates and I don't see too many of the vehicles to move people who have problems. What I see is a lot of puffed out and panicking senior people. Again, LGW, remember you are there for your passengers and should be giving excellent customer care consistently not every now and then. We love you but we need more from you and we know you can deliver!



LONDON GATWICK AIRPORT customer review :  6 May 2014 by C Denson    (UK)

Rating : 5/10

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Recommended

Flew out to Tampa on BA 22 April. The whole airport looks old and tired. Food and drinks are expensive.



LONDON GATWICK AIRPORT customer review :  15 April 2014 by Suzanne Laing    (UK)

Rating : 0/10

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Recommended

We landed at Gatwick off Emirates flight from Dubai. The queue at passport control caused us to miss our train connection by 20mins (queued for much longer than that) then when using the staircase from passport control, found that it was absolutely filthy. It had obviously not been cleaned for sometime. The general standard of cleaning around the airport left a lot to be desired. However, I cannot make any complaint about the departure area at Gatwick.



LONDON GATWICK AIRPORT customer review :  7 April 2014 by Colin Denson    (UK)

Rating : 3/10

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Recommended

Gatwick is looking very old and tired. A long work to the gate in North Terminal and to passport control on return. Long wait for bags on return. Food is expensive. Only good thing about Gatwick are train connections to London.



LONDON GATWICK AIRPORT customer review :  1 April 2014 by Brian Hill    (UK)

Rating : 0/10

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Recommended

Arriving at Gatwick on 31 March on easyJet 854 from the Isle of Man, five minutes early, we taxied to a gate in the South terminal rather than the designated North terminal. We were then taken by bus to the domestic arrivals, again in the South terminal but no luggage appeared on the domestic arrivals carrousel, eventually we discovered that our luggage was going around and around on the carousal next door in the international arrivals. After much head scratching it was decided that we would have to show our ID and baggage check to the UK Border Control to be allowed to collect our luggage. Frankly the handling agent, not only was totally incompetent but couldn't care less, (no reflection on easyJet except their staff were invisible). The sooner easyJet move totally into the North terminal, the better. Shame that our taxi was waiting at the North terminal when we eventually exited from the South terminal. What a shambles.



LONDON GATWICK AIRPORT customer review :  13 March 2014 by A Demello    (UK)

Rating : 0/10

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Recommended

I decided to check in a bag as I needed the extra weight allowance. Never again. The queue at bag drop was horrendous and added another 45 unnecessary minutes to my journey. The loudspeaker system was not working and there was one poor member of staff shouting out the last calls for passengers to board their flights. If I was a foreigner visiting this country, I would not have been able to understand the English language spoken as it certainly was not enunciated correctly. There were no staff to control the queues or to apologise for the long delays. Every other airport I have flown from, including this in allegedly third world countries, have dedicated bag drop counters for each airline. Why does London Gatwick not use this system?



LONDON GATWICK AIRPORT customer review :  25 February 2014 by N Sutherland    (UK)

Rating : 8/10

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Recommended

Arrived in North Terminal, early morning and departed South Terminal early the following morning. Arrival was a bit of a hike to Immigration, no queues and we were in the baggage hall within 10 minutes of getting off the flight followed by a 15 minute wait for the bags. Out the door - zero hassle. On Departure, I walked into the terminal, quick check-in on Monarch, upstairs for Security Check which is better than any other UK Airport and as good as anywhere in the world, no queues and I was in the Departures area within 10 minutes of walking into the terminal. I don't like the new Duty Free Shopping set up but nobody's forcing anyone to shop. I much prefer LGW to LHR and it certainly affects my choice of airline. Most months of the year it's a pretty civilized airport.



LONDON GATWICK AIRPORT customer review :  24 February 2014 by A Lever    (UK)

Rating : 0/10

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Recommended

Left waiting for baggage for over 1.5 hrs on Saturday. No explanation and I found the staff particularly unhelpful. Two were unable to speak English and the man in the lost baggage office kept repeating the same thing - 'go and look at the board for the correct baggage number!' Also had long queues at immigration and drinks machines in baggage claim with no prices on them. Do you have to guess how much they are? My guess was 2 pounds but no keep going!



LONDON GATWICK AIRPORT customer review :  17 February 2014 by P Thompson    (UK)

Rating : 5/10

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Recommended

Arrived on BA from Malaga 15th Feb. Baggage took nearly an hour after touchdown to arrive on the carousel. An announcement said the airport had contacted the Swissport handlers and an apology was offered but no explanation. When I rang my carpark provider they said they'd dealt with many people who'd been stuck in the baggage hall for hours that day so there was obviously a serious problem all day. This cannot be acceptable.



LONDON GATWICK AIRPORT customer review :  28 January 2014 by J Williams    (UK)

Rating : 3/10

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Recommended

Have travelled many a time using Gatwick but can honestly say that our recent visit was the worst ever. So sad that despite all the money spent on revamping it, convenience for the customer seems to be bottom of the heap. Flight out was fine, using night before check in, although 6 for parking a mere 30 mins to drop off the cases is laughable. Return was appalling. Arrived around 13.00 on a Saturday and were faced with what felt like a mile walk along many corridors to get to passport control. Once there, predictably there was an enormous queue for UK/EU passports but only around 8 people waiting in the foreign passports queue. We eventually got to baggage carousel and were pleased to see baggage arriving. However they only managed to deliver half the bags and then nothing for a further hour. Occasional apologies over the tannoy but no proper estimate of eta or reason for the delay. The final insult, was to find a crowd of weary travellers awaiting the arrival of the bus to the official on site long stay car park. We could not all get on the first one and waited a further 15 minutes for another cattle truck to arrive. We had used this parking facility in the past and been happy with the service, but will now revert to APH (for which several empty buses passed us while we were waiting). So, Gatwick looks glossy now but organisation and customer service are sadly lacking. Our flight from Austria took less time than it took us to exit Gatwick.



LONDON GATWICK AIRPORT customer review :  21 January 2014 by J Corbett    (UK)

Rating : 2/10

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Recommended

The corridors are endless, the arrivals and departures areas are chaotic and dirty, and the Gatwick Express is a model of 1970s-style British inefficiency and shabbiness (and at 19 for a single, not cheap). Heathrow is a breeze, by comparison.



LONDON GATWICK AIRPORT customer review :  10 January 2014 by M Taylor    (Hong Kong)

Rating : 8/10

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Recommended

Gatwick I prefer to Heathrow by a long way, it's a smaller better organised airport for one, but it has a few small benefits too. It has an EAT. in the departure lounge which sells cheap and good espresso, and there is a Greggs once you pass through customs on arrival (which isn't remarkable). Other than these small things, the airport is generally well laid out and overall I quite like it.



LONDON GATWICK AIRPORT customer review :  31 December 2013 by W Aspinall    (UK)

Rating : 2/10

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Recommended

Arrived at Gatwick mid December, first time flown into this airport and probably the last. Baggage took an age and the sign posts to the pick up point were very poor, as were the staff who appeared to find it an inconvenience when asked directions. Took me 20 mins to find my pick up due to the signs being so poor, was not impressed.



LONDON GATWICK AIRPORT customer review :  29 December 2013 by C Tovey    (UK)

Rating : 0/10

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Recommended

My daughter was due to fly to Edinburgh on Christmas Eve at 8.50am. Bad weather and electrical failure coupled with floods delayed most flights. Thousands were delayed but some flights were leaving. As the day wore on her flight was shown as active and she waited until 5pm when the gate was opened. She sat a further 3 hours at the gate and then the board showed that the flight had been cancelled. At this point all the easy jet staff turned off the lights and left, together with the majority of staff from the airport. Thousands were left stranded and police were called and agreed that the situation was unacceptable. Will never use it again.



LONDON GATWICK AIRPORT customer review :  9 December 2013 by Michael Bubb    (Guernsey)

Rating : 6/10

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Recommended

Passed through the South Terminal Sunday morning. Security was a breeze. Through the obligatory Duty Free and the departures hall. Sign for gates indicated upstairs. Once upstairs sign indicated down stairs! Access to the gates hidden in the corner. Very confusing. Hopefully only temporary until the demolished pier has been rebuilt.



LONDON GATWICK AIRPORT customer review :  6 December 2013 by Howard Barker    (UK)

Rating : 8/10

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Recommended

Arrived at North Terminal on a Saturday evening with no queue to speak of and bags delivered promptly. Used the e-passport service for the first time, only quicker than lining up for a passport official because most people don't use it. A refreshing change from the usual long waits for everything.



LONDON GATWICK AIRPORT customer review :  7 November 2013 by Dave Dunkerton    (UK)

Rating : 0/10

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Recommended

Had to use Gatwick airport for a specific flight but will not be using again. This was our 3rd flight into Gatwick in about 4 years and each time we have had to wait well over an hour, and up to 3 hours, for our bags to arrive whilst the airline keeps making apologies over the tannoy. This was despite having to walk for miles after disembarking to passport control.



LONDON GATWICK AIRPORT customer review :  30 October 2013 by N Gill    (UK)

Rating : 0/10

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Recommended

Arrived South Terminal Thursday 24 October at 11 pm. Could not believe the queue - filling all the corridor (so ten or twelve people deep) and extending for several hundred metres beyond the ramp into the passport control hall. No air conditioning, so hot and stinking I thought I would faint. Discomfort aside, the delay at this hour means missing scheduled connecting buses and waiting through the night. There appeared to be no reason, there was no explanation or apology. It spoiled the experience of going away. Outward journey was fine but still I will try not to use this airport again.



LONDON GATWICK AIRPORT customer review :  29 October 2013 by P Holden    (UK)

Rating : 8/10

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Recommended

Gatwick Connect - promises much, delivers not! I arranged my travel with easyJet into and out of Gatwick as I would be able to leave my cases safely with the new service whilst passing through security to the 'haven' of the 1 Lounge (North Terminal) - I had a 7 hour layover and as the bag drop is only available 2.5 hours in front of take off it would mean no trying to find somewhere to sit in departures for hours, and hours. I went to the desk in baggage reclaim, the lady said "ah, easyJet, sorry they don't use our service" I asked what she suggested as the web site makes no mention of this fact "don't have one" she replied. I asked which airlines used this great new service - Virgin and Norwegian only! I went to easyJet service desk and asked if I could drop my bags now as I was stuck with a problem not of my making - no chance I was told! I asked for a suggestion and was told one floor down left luggage, 7 per bag. Not at all helpful and extremely annoying. As easyJet is one of, if not the biggest user of Gatwick I think the site needs some clarity so that loyal easyJet customers who use Gatwick often as I do, do not get left in the dreadful situation again.



LONDON GATWICK AIRPORT customer review :  24 October 2013 by R Walls    (UK)

Rating : 3/10

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Recommended

Plenty of shops but grossly inadequate male toilet facilities in departure lounge of North Terminal, with long queues of anxious passengers. The people who own Gatwick need to understand that their primary responsibility is to passengers and not the maximisation of shop profits.



LONDON GATWICK AIRPORT customer review :  23 October 2013 by James Short    (UK)

Rating : 5/10

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Recommended

Arrival into North Terminal on Sunday 20th Oct from FAO with BA. Immigration clear with only very short wait. The wait for bags was 35-40 mins from the aircraft arriving at the stand. First trolley was broken and as you pay a £ 1 deposit there is no process to take broken trolley out for repair, you return it to get 1 back and take another. Drinks vending machine also broken in baggage reclaim area. Only one staff member in area, who was dealing with transfers. Overall: Could be a better experience.



LONDON GATWICK AIRPORT customer review :  21 October 2013 by I Smalls    (UK)

Rating : 2/10

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Recommended

I really resent the hard-sell at this airport. I constantly feel as if the airport has been designed around, and operated around getting every last penny out of me while they can. Shop owners and sales stands shouting at potential customers as they pass by and trying to get their attention, its very rude. The management are making fundamental errors in their organisation and if they cant organise this place properly then they should shape up or ship out!



LONDON GATWICK AIRPORT customer review :  21 October 2013 by Pamela Brunt    (UK)

Rating : 0/10

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Recommended

9am arrival, two young children in tow, passport control chaos, Gatwick staff were few, finally found some assistance, he blamed passport control staff, they in turn blamed Gatwick Airport. So, while they blame one another the poor customer queues around the barriers, and on up the ramp - completely unacceptable. Gatwick have got it badly wrong!



LONDON GATWICK AIRPORT customer review :  19 October 2013 by Roger Pryor    (UK)

Rating : 0/10

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Recommended

What a shame. Gatwick has spent multi-millions on building and all they have got for it is an Ikea for perfume. It resembles a rat maze - they want you to walk around in circles and seem to forget they are supposed to be an airport! It was better the way it was. And still no improvement on the length of walks to the gates. We do not want endless conveyors. We want simplified access to the gates. If Gatwick wants to build a shopping mall go somewhere else and do it!



LONDON GATWICK AIRPORT customer review :  16 October 2013 by Janet Kettels    (UK)

Rating : 0/10

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Recommended

Terrible wifi. So slow it is non-existent in the departure area and non-existent in the gate lounges. This is no longer acceptable. Fix it please Gatwick management and join the 21st century.



LONDON GATWICK AIRPORT customer review :  1 October 2013 by David Whalley    (UK)

Rating : 7/10

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Recommended

South terminal. Late September is not the busiest time for Gatwick, but on this evidence the airport is well organised. Security quick but professional. All staff polite. Airside adequate seating for the waiting passengers. Didn't like having to trail through endless so-called duty free outlets to reach the seating, but understand the need to maximise customer spend (and to think that airports used to be where passengers waited for their planes rather than shopping malls!) Overall the experience at Gatwick was good.



LONDON GATWICK AIRPORT customer review :  26 September 2013 by H Wroblewska    (UK)

Rating : 8/10

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Recommended

I do not live too far from LGW, so this airport has always been an obvious choice for me having grown up with it. I cannot honestly say I have had any real bad experiences here. Queues for security are a bit hit and miss, depending on the season, but I do believe things have generally improved. Facilities, shops, restaurants etc., I would say are very good. A wide selection and never normally a problem getting a seat at your chosen eatery. In the UK, this airport has always been my first choice.



LONDON GATWICK AIRPORT customer review :  16 September 2013 by Guy Senior    (UK)

Rating : 8/10

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Recommended

A mixed report recently. I arrived very early in the morning but BA Club Europe check in took 30 seconds. The priority security lane was not open but security took less than 5 minutes and was efficiently run. Coming back late at night, immigration was well staffed to cope with several planes arriving at once but baggage handling was slow - we waited for about 45 minutes so not too good.



LONDON GATWICK AIRPORT customer review :  5 September 2013 by M Andrews    (UK)

Rating : 0/10

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Recommended

I arrived at the South Terminal at about 10pm on a Thursday night. The queues for passport control went beyond the passport area into the hot/non-air conditioned corridors. The queues were so extensive, and with two corridors funnelling into one small area that it was not possible to move, with people shoving and jostling for any space they could find. We moved with the flow, being pushed along by the crowd of people, a very dangerous situation. No staff to control the crowds until into the main passport control area itself. A third world experience that reflects poorly on Gatwick and the UK.



LONDON GATWICK AIRPORT customer review :  16 August 2013 by A Lee    (UK)

Rating : 1/10

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Recommended

Years ago I promised to never fly in or out of Gatwick again. I was routed there on a Qantas Emirates code share. Gatwick has been advertising how wonderful it is now. I thought I would try it. Gatwick train station still woefully inadequate. Amazing congestion. Were they never expecting any one to use it? Did they not anticipate that people might have luggage. Shuttle to North terminal quick and efficient. Emirates lounge does not give access to Qantas Club passengers even though they've paid for lounge access. (This is an emirates issue not a Gatwick issue - though it does make the whole experience seem cheap. There is lounge access for example at Heathrow.) Passport and security check much faster than it used to be. Concourse amazingly crowded, and air conditioning weak. Cafes all full and noisy. Thankfully today no screaming kids - though I don't want to tempt fate. Gatwick underwhelms and under delivers as ever. Stick to Heathrow.



LONDON GATWICK AIRPORT customer review :  14 August 2013 by C Broome    (UK)

Rating : 9/10

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Recommended

Having traveled to Gatwick twice this month, I can honestly say that it is a high standard airport to travel from and a very close contender to Heathrow. Both of terminals are in good condition, and under the new ownership is being improved very fast and effectively. Check In and Security is fast most of the time. There seems to be more shops and better restaurants in the North Terminal which is bigger, but the South is becoming just as good. One thing is that gates do take a good amount of time to come on screen, but they are never far away. Boarding is always doing using a Jetway. On arrival, deboarding is speedy and takes you straight to immigration. The wait generally is no longer than 10 mins and with the new e booths, it is getting quicker. Baggage reclaim can take some time, but where doesn't really? Not to mention the cleanliness, it is very impressive! Overall, Gatwick is the better airport in London and because of its location and destinations, it is always getting bigger and better. Service is always helpful.



LONDON GATWICK AIRPORT customer review :  5 August 2013 by B Lowndes    (UK)

Rating : 2/10

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Recommended

Whoever designed Gatwick South Terminal should have had his pencils confiscated before he was let loose with a piece of paper. You enter not via a door but by lift and if you are slow or handicapped and it's busy you could be there for evermore trying to get in assuming you're not run over in the rush. Following this, you are confronted with a contender for the world's slowest travelator. Then the next attractions, you can look forward to a totally confusing and aimless series of ramps, stairs and escalators leading you pointlessly up hill and down dale at random through the obstacle course of check-in, security, shops, restaurants etc finally, should you have the stamina, to departure gate. Puts one in mind of the Grand Old Duke of York. I guess it's a marketing ploy that leads you THROUGH the duty-free shop on reaching airside - doesn't work with me. A final warning, don't get caught short - leave yourself with sufficient time for the walk to the toilets. Paradoxically, Gatwick North is one of the better terminals I've encountered.



LONDON GATWICK AIRPORT customer review :  1 August 2013 by H Hansbury    (UK)

Rating : 3/10

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Recommended

Really disappointed with Gatwick. In fact, with all the airports I have flown from in the UK, this has to be the worst. Firstly, it's awkwardly located SW of M25. There is no where near enough seating / facilities to cater for the high volume of passengers. The toilet queues are impossible, especially with children. The upper tier departure lounge is better equipped, though still again, there just isn't enough seating for the volumes of people. The best aspect for us was the premier parking / check in. Which, I'd personally recommend as it took the stress out of parking - it took a minute to get from my car to check in. We then went on to express check in. All in all I won't use Gatwick again. I'd rather travel further / pay the extra.



LONDON GATWICK AIRPORT customer review :  31 July 2013 by Yotsanan Areemitr    (UK)

Rating : 8/10

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Recommended

Recently used Gatwick to travel to Bangkok via Dubai with Emirates and I have to say I couldn't believe how nice it was compared to horrible old Heathrow! Check-in was straightforward and the North terminal wasn't crowded at all. There was ample space and it was very clean! Its also well sign-posted - I had to use the shuttle to get from the South to the North terminal and I haven't used Gatwick in a long time so was a little anxious about where everything was but turns out everything was dead simple to find! Security was security and staff weren't that friendly but I wasn't there for more than 5 minutes so no worries there. Departure lounge is a little disappointing as it didn't have as many shops and restaurants as I had anticipated but as an airport that offers mainly European routes, you can't really expect it to be like Heathrow. Though saying that, I think they are planning on adding more shops and restaurants. Departure gate took forever to appear on screen but once it was there, it was a fairly short walk to it from the departure lounge and then after 10 mins at gate we were told to board the plane which was brilliant as I wanted to just sit back and relax. On the way back to Gatwick - passport queues were horrendous but they were moving steadily rather than being a complete stand still so was through in about half an hour. Overall, very happy with the experience at Gatwick and would definitely recommend it! Wish it'd fly to more destinations outside Europe though as I'd much prefer it to Heathrow!



LONDON GATWICK AIRPORT customer review :  29 July 2013 by Maureen Ross    (UK)

Rating : 5/10

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Recommended

Returned to Gatwick from Naples on June 21st. I have been using this airport for many years and found it very comfortable to arrive on the ground floor, buy a newspaper, chocolate and a bottle of water, I also could stop to have coffee at the bar. Since I need to take a bus to Oxford, I was also able to check with the Bus Enquiries counter about any delays. On this occasion, it was not helpful to be directed down a winding roadway, arrive at the bus stop and be told by someone waiting there that the bus was due to be 30 mins late, which someone had told them more than 30 mins before. In the past, a small screen above the stop always indicated the expected time of arrival - that no longer exists. Also, no shops, bar or any facilities, other than car-hire offices, are on the ground floor. By this time I had a very small amount of water in my bottle that I'd taken on the flight (it was a very hot day), no newspaper to occupy me on the bus, nowhere to buy anything at all. I had already waited some 15-20 minutes for steps to arrive at the aeroplane, followed by some 20 minutes for baggage arrival. The last time I made this journey was after new year, 2013. This new layout was a surprise and a big nuisance, since with the time of bus arrival was unknown, I could not risk taking a lift back upstairs to the shopping area in Departures. For anyone who does not speak English, it must be extremely difficult and for me it made me very uncomfortable. It cannot be impossible to indicate that once one leaves the upper floors, there are no more facilities available. Does no-one consider human convenience and comfort in this places?



LONDON GATWICK AIRPORT customer review :  16 July 2013 by Adrian Pritchard    (UK)

Rating : 5/10

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Recommended

Not a brilliant airport. I discovered the secret to free wifi. You get a half hour free trial with Boingo, when it runs out simply sign back in with another email address and continue surfing! Sockets everywhere say "not for public use" but maybe because it was the middle of the night no one stopped me plugging my laptop in. Toilets were the cleanest of any airport I've seen.



LONDON GATWICK AIRPORT customer review :  11 July 2013 by J Dee    (UK)

Rating : 3/10

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Recommended

We traveled to Austria from Gatwick north on Saturday 29th June. No problem. Returned to south terminal instead of north. Had to walk round and down long slopes wondering where on earth we were then Passport control was a joke. E passport joined this queue. We did it was excruciatingly slow. Only 4 machines and most people needed help. The queue for other passports was moving at an amazing speed compared to ours.



LONDON GATWICK AIRPORT customer review :  25 June 2013 by Brian Walters    (UK)

Rating : 8/10

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Recommended

Have flown back into Gatwick North Terminal twice in the last two months. Arrived middle of the afternoon and on both occasions the queue at Passport Control was horrendous. There does seem to be a problem developing and there are not enough Staff on duty. Otherwise it is a very good Terminal to use.



LONDON GATWICK AIRPORT customer review :  22 June 2013 by J Hayward    (UK)

Rating : 0/10

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Recommended

What is going on at Gatwick Airport. Yesterday I arrived back from Munich (1 hr late) at 11.30pm, then had to wait nearly an hour at a queue for Passport control. There seemed to be thousands of people snaking though and out of the Passport hall. This also happened in May at a similar time. Only half the desks open, and the Electronic passport booths not working. Unacceptable Gatwick, especially at that time of day. Also when leaving earlier there is huge building work inside the terminal so not much room or many shops. Why is the place permanently undergoing building work?



LONDON GATWICK AIRPORT customer review :  21 June 2013 by Ian Freeman    (UK)

Rating : 5/10

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Recommended

Chaos in the North Terminal yesterday around 1.30pm for some reason. We had to wait 30 minutes on the plane while they tried to find someone to drive the airbridge and the baggage took another 30 minutes to arrive. Shocking service.



LONDON GATWICK AIRPORT customer review :  12 June 2013 by A Martin    (UK)

Rating : 6/10

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Recommended

Since London Gatwick is the furthest London airport from where I live, I don't tend to use it too often. Living north of London, it involves a long trek down the M1 and M25, both frequently congested, so in my case, not a good route to get there. I find the North Terminal to be much better than the South generally since its more modern and much cleaner with shorter queues however I do find there's a better range of shops and facilities in the South Terminal. Overall the airport experience is ok, but areas can be very busy at times and gates can be quite a walk (but walking over the sky bridge at the North Terminal is fantastic). Arriving was less easy. We had to all squeeze into a bus and be transferred to arrivals where passport control was still a bit of a walk. It's ok at a regional airport but this is not the sort of arrival I would expect at a major airport like London Gatwick. Whilst the airport has vastly improved since BAA's ownership, I would still be pleased to see a bit more sparkle and a bit more of an international airport feeling rather than an inner city shopping centre. I think the absence of flight announcements gives this feeling and also is rather irritating as you have to keep checking the screens regularly. Overall, I would say Gatwick is a little disappointing for it's size and importance as a major UK airport. It offers a smooth enough journey and I would never advise people to avoid London Gatwick, but I would rarely recommend it out of choice.



LONDON GATWICK AIRPORT customer review :  27 May 2013 by P Cullen    (UK)

Rating : 9/10

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Recommended

A year ago I wrote a review praising North terminal, this week I used South and was similarly impressed. Getting to and from the long stay car park was efficient, queues for security and passport checks short, staff generally friendly and helpful and facilities good. It is clear that the owners have invested heavily (the toilets are better than those in many good hotels) and have improved the passenger's experience. In my view it is easily the best of the major London airports.



LONDON GATWICK AIRPORT customer review :  27 May 2013 by P Nunn    (UK)

Rating : 5/10

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Recommended

Its been a while since I have been here and its ok - just. Flew at end of day (one of last flights out of North terminal), despite this it was hard to find a seat to start with as not many around as most of the space is given over to over priced shops and food outlets. It may have also been impacted by building work, or that may have been for more shops. Connection from central London is easy with a choice of train stations and takes no more than an hour depending on which train you get. Huge wait for bags on return with no one around to say why or what was going on.



LONDON GATWICK AIRPORT customer review :  15 May 2013 by M Preston    (UK)

Rating : 10/10

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Recommended

Have used the airport 3 times in the past 12 months and each time have travelled with our new baby. The experience has been very good. Check in extremely quick and simple, customs and security they have the own family lanes and it feels like your being whisked through like a VIP, can't fault the place . Well done Gatwick.



LONDON GATWICK AIRPORT customer review :  22 April 2013 by P Thomson    (UK)

Rating : 0/10

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Recommended

Flew in from Canaries on a regular (Thomson) scheduled flight on 19 April, 2012. We had to sit in the plane for fifty minutes at La Palma because (we were told by pilot) there was heavy congestion at Gatwick. When we eventually arrived (late) at Gatwick (N terminal) at 12.10am, we then had the most appalling chaos getting through passport control. Huge queues, with no staff available to assist/explain what was going on. It was 1.00 am when we finally got to show our passports. No explanations, let alone apologies, from anyone. What a welcome home!



LONDON GATWICK AIRPORT customer review :  26 March 2013 by A Turner    (UK)

Rating : 8/10

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Recommended

I've used Gatwick a number of times over the past few years - both North and South Terminals, Long and Short Haul. Overall the experience at Gatwick has improved greatly, with better facilities and signage in particular. Out of the two terminals I do prefer the South for post-security facilities but that is personal preference. Some of the reviews reference significant security delays, from my experience these types of delays are something of the past unless there is disruption and on the past few trips we have waited no more than a minute or two to be seen. UKBA on the way back is a different story entirely but that is out of the hands of the airport operator.



LONDON GATWICK AIRPORT customer review :  21 March 2013 by Ed Merton    (UK)

Rating : 8/10

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Recommended

Gatwick has improved since my last visit . The toilets were clean and better than before and security was well staffed and free from queues. On return the only negative is the very long walk to get through Passport Control. Work is still underway to improve the shopping areas.



LONDON GATWICK AIRPORT customer review :  23 February 2013 by Glenn Biffen    (UK)

Rating : 2/10

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Recommended

Used this airport early morning and the rush was in full flow, unfortunately, the security staff nor the scanners were. To have a bottle neck at a peak time is beyond me. To top it all, when you reached the security area, the mannerisms and attitudes toward the traveller is not what I called as polite to say the least. The last time I used Gatwick it was under BAA ownership, personally, I can see very little difference.



LONDON GATWICK AIRPORT customer review :  21 February 2013 by J O'Brien    (Ireland)

Rating : 8/10

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Recommended

I have used LGW over the past few years. Out of the 4 London airports it is the better choice. Yes there can be some long walks. We landed at the end of the airport and had a long walk to passport control. Once we got to passport control we got though quickly and the person there was very friendly. Immigration staff made us feel very welcome to the UK. Gatwick has improved greatly since my last visit. Passport control used to be a nightmare there. Now its speedy. Also the trains to central London are far cheaper than Stansted and you have a good choice of destinations and train operators going to London.



LONDON GATWICK AIRPORT customer review :  2 January 2013 by Michael Pobjoy    (UK)

Rating : 5/10

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Recommended

As the previous person wrote, easyjet check-in is an absolute disgrace compared with other check-ins. They instil complete lack of faith in getting checked in on time on to the right flight. I thought it was only because it was boxing day rush! Waiting for bag drop for 65 mins isn't really on. There was 15-20 mins wait to airside. Not relaxing to the start of your holiday. Airside was completely different, well sign posted, clean with good facilities.



LONDON GATWICK AIRPORT customer review :  2 January 2013 by M J Flynn    (UK)

Rating : 0/10

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Recommended

Came back from holiday and it took us 2 hours from the plane landing to be able to get out of the Airport. The experiments being conducted at Passport Control with digital passports are leading to chaos and heaven help you if one of you has a digital passport and the other doesn't and you get in the wrong queue! To get back in to the Country we felt we were being treated like cattle. If you're in your 70s and beyond Gatwick is definitely not for you.



LONDON GATWICK AIRPORT customer review :  17 December 2012 by P Paddon    (UK)

Rating : 0/10

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Recommended

Easyjet check in south terminal is an absolute disgrace - massive queue with staff screaming out flights one at a time meaning that people had to detach themselves from the queue in order to join a scrum somewhere else - no tannoys, microphones, information boards - nothing - just people with clipboards screaming - embarrassed to be British and can only apologise to all international visitors who had to put up with being treated like badly herded cattle. Bad news for all the restaurants and retail outlets at the airport as it is so inefficient that everybody is boarded at the last minute so no time for shopping/coffees or anything else.



LONDON GATWICK AIRPORT customer review :  14 December 2012 by M Eggleton    (UK)

Rating : 6/10

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Recommended

I was here mid November 2012 flying from the North terminal, and it has changed a lot since I was last there in 2006, completely new escalators and entrance at the drop off zone. which is good, but still doesn't clearly show you where to go up to inside the terminal. The outside and check in is set out well and all good, but when you get through customs into the departure lounge it's not so good. So much smaller and offers half the shops and bars it use to, and hardly any seating in the main departure lounge. It took a good 10-15 minutes to walk to the gate through a maze of old and new corridors, I couldn't make sense of what they were doing. I know it is having work done at the moment, but still, not impressed.



LONDON GATWICK AIRPORT customer review :  10 December 2012 by P Miller    (UK)

Rating : 10/10

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Recommended

Has improved so much - a really pleasant experience these days. Short-term parking is right across from the south terminal and with the new security area cutting wait times dramatically, we were in the departure lounge no more than 15 mins after parking the car. Excellent.



LONDON GATWICK AIRPORT customer review :  3 December 2012 by I Dujmovic    (Croatia)

Rating : 9/10

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Recommended

Quite smooth arrival procedure from the first step off the plane to the passport control, fast luggage delivery and well marked ways out to bus terminal. Return from the same airport less impressive, with long queues on check in hall (BA flights), and quite strict security asked me to take my shoes off and checked my tablet and cell phone. Overall well managed airport with efficient crew and good places to rest and eat, but would choose Heathrow because easier, cheaper and faster access to central London.



LONDON GATWICK AIRPORT customer review :  19 November 2012 by M Eggleton    (UK)

Rating : 6/10

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Recommended

Not much to do or see, not many seats either in the North Terminal either to chill out. From when I was last at the airport in 2006 it seems to have got smaller? Quite and quick to transfer about as it's not as busy as Heathrow, and flights can be cheaper from here too.



LONDON GATWICK AIRPORT customer review :  5 November 2012 by J Tydeman    (UK)

Rating : 7/10

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Facilities

Recommended

On the plus side, virtually no queues going into Departures. North Terminal has been revamped and looks a lot better now but there are still far too few shops with the result being long queues in the popular shops like Boots and Smith's. The terminal still feels crowded most of the time. The drop-off area outside is still ridiculously small and chaotic which usually means a stressful arrival.



LONDON GATWICK AIRPORT customer review :  1 November 2012 by Anna Kleinzahler    (UK)

Rating : 7/10

Queuing

Cleanliness

Facilities

Recommended

Flew in and out of the North Terminal with easyJet. Still using old style security unlike the South Terminal, but minimal waits to get through, certainly less then 10 minutes for my early morning start. Similarly on the way back no long delays at passport control at 23.30, if you have a chipped passport. Still a few things that could be done to improve things. Firstly a few more toilets after you get off the plane before getting to passport control. Secondly, I like the fact they now give an estimate of when the earliest bags will arrive and last bag arrival based on average past experience. Just over 50% of time bags first appear 20 mins after the plane arrives on stand, but you are still waiting in a crowded area with no chairs. Thirdly, late at night most of the shops are closed and I needed a bite to eat and a drink. But, the major problem is with the short term car parks, they look identical and although the ticket says write the floor number and row, it does not say which car part (5 or 6?). They should paint them different colours and make them more easily identifiable. I spent 15 mins looking for my car in the wrong one.



LONDON GATWICK AIRPORT customer review :  28 October 2012 by R Walls    (UK)

Rating : 8/10

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Facilities

Recommended

Security has improved enormously. Shows what can be done by spending money. Why didn't they do it years ago? After security you are lead into a glossy shopping area, the aspect of airports I like least but I just take a deep breath and walk as fast as possible. When you get through that you can find some very comfortable chairs. Some gates are a long way from the lounge but there are moving walkways most of the way. Why can't we have some outside space?



LONDON GATWICK AIRPORT customer review :  23 October 2012 by Jeff Michel    (Switzerland)

Rating : 1/10

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Facilities

Recommended

Appalling place. A domestic flight and still waiting for luggage after an hour. According to staff a very common occurrence! Truly awful that luggage takes longer to arrive from a parked plane than the flight does. North Terminal is a joke, avoid and go to Heathrow - for all the negatives about Heathrow at least they manage to work and deliver what they are paid to do.



LONDON GATWICK AIRPORT customer review :  29 September 2012 by David Iles    (UK)

Rating : 1/10

Queuing

Cleanliness

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Recommended

Arrived at Gatwick's North terminal circa 8.00 am following flight back from Tampa to be met with what appeared to be chaos in the queues to move through passport control. The signs as you approach the two doors to enter the hall are very confusing, the left door has an arrow above for passport control whilst the right door has an arrow above for connecting flights. However both simply lead in to the same hall where the queuing system is very poorly managed with EU and non-EU passport holders getting mixed up. There appeared to be just 2 staff valiantly trying to help control the flow of many hundreds of passengers but with little success. The team at Gatwick need to address this issue urgently given the techniques of foot flow management are well known. Overall a very poor experience for those visiting or returning to the UK.



LONDON GATWICK AIRPORT customer review :  25 September 2012 by Trevor Garrett    (UK)

Rating : 1/10

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Recommended

Arrived back here at LGW last Tuesday night around 23.00 after 25 hour flight from Auckland. Thought I had arrived in a third world country after the tranquillity of AKL and the efficiency of Seoul Incheon where I was in transit for less than one hour. The queue at Immigration was long and slow. They were not staffed up accordingly for the amount of passengers arriving at that time. Unbelievably one officer just upped and went off for a tea break! What an appalling welcome for anyone visiting the UK for the first time. Does the Immigration Service not talk to the Airlines so that they can plan properly to handle sudden influxes of passengers? It seems not!



LONDON GATWICK AIRPORT customer review :  24 September 2012 by N Foxwell    (UK)

Rating : 3/10

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Facilities

Recommended

North Terminal. Arrived back (11/09/12) from Santorini (Greece) after a wonderful holiday. Got off the plane and made our way to passport control. I have never encountered having to queue to get into that area. We were then corralled into snaking lines of tired passengers (UK passport holders) that seemed to be never ending. At this point I could not see the passport control staff or their booths. All of the people close to me had never seen these sorts of delays before. We eventually got to a sign telling us that it should be 10 minutes from that point before you can go through passport control. It must have been 30-40 minutes in total getting through passport control before we could go to baggage reclaim. The e-passport queue hardly moved at all.



LONDON GATWICK AIRPORT customer review :  17 September 2012 by R Storer    (UK)

Rating : 10/10

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Cleanliness

Facilities

Recommended

Flew out on Sunday 9th September, seemed a very efficiently run airport there were no queues to speak of. At security people were being told to use all the doors which helped. I haven't used this airport for a long while but it was a stress free experience.



LONDON GATWICK AIRPORT customer review :  17 September 2012 by S Pierce    (UK)

Rating : 6/10

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Facilities

Recommended

Landed at South terminal though should have come down at North terminal. On the plane for 20 minutes after landing because steps weren't brought out. Finally got into airport around midnight. The loos near the baggage reclaim area had no soap or toilet paper, presumably cleaners all off duty.



LONDON GATWICK AIRPORT customer review :  11 September 2012 by Clare Harley    (UK)

Rating : 9/10

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Recommended

Flew BA from north terminal. Check was fine airport clean but unlike before, the queue for security took longer than usual. Facilities were great and getting around the terminal was fine because there was loads of signs with gate numbers ext. Baggage reclaim ok took longer than usual but no toilets until you leave the airport.



LONDON GATWICK AIRPORT customer review :  8 September 2012 by S Ahmed    (UK)

Rating : 5/10

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Recommended

Gatwick is fairly well run apart from 2 ongoing issues. The first is an incredibly long trek to many gates in the north terminal's new extension. In the departure lounge is a sign saying all gates are no more than 10 minutes away - well this is absolute nonsense, I am a fast walker and my gate took a good 20 minutes to reach! You have to go up a massive escalator, along a lengthy walkway and then down again. If you were delayed en route to the airport, you could easily miss a flight due to this. There was also a 30 minute wait for passport checks on return, it was the first week in September and only 5 desks open which is clearly not acceptable for one of the peak periods when the schools return.



LONDON GATWICK AIRPORT customer review :  31 August 2012 by M Maleque    (Bangladesh)

Rating : 9/10

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Facilities

Recommended

Its quite an efficient airport. The first time I landed at Gatwick I was travelling on an Emirates Airbus so there were a lot of passengers. However, I got through immigration really quick compared to other airports around the world. The airport is quite clean and there are sufficient amount of services available to passengers. However, there's no free Wi-Fi.



LONDON GATWICK AIRPORT customer review :  29 August 2012 by Anna Kleinzahler    (UK)

Rating : 8/10

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Recommended

A day trip on business using the south terminal. As others have commented, there has been a vast improvement and there are still some changes to be fully implemented. Parked in the short term car park, which is still relatively expensive. BAA use to offer a reduced price at weekends from Friday to Sunday and I would like to see that re-introduced. The signs when entering the airport area particularly the filter to the right leading to the car park could be improved, as well as signs to the number of entrances to the car park building itself. Easy walk to the terminal buildings, which makes a good first impression from the outside. A short walk inside still looks a bit scruffy and then one needs to re-orientate oneself for check-ins, or security, etc. Security excellent, both in time and friendliness and professionalism of the staff, except they may need someone, or a machine to stack the trays after they have gone through the x-ray machine, as passengers are not doing it. The waiting area is still a bit crowded, good choice of shops and places to eat, on two levels, not all of them high end, but more high street, just needs a Tesco Express, or Sainsbury's. Television monitors well placed for information about flights. Long and strange walk to use the toilets. I am not sure if that is temporary while other building work is being carried out, or going to be a permanent placement. Longish walk to the aircraft, but not untypical of large airports, nice views out over the airport and some electric walkways, good lighting and flooring. On the way back, minimal wait for passport control and staff at the border also friendly and professional. A vast improvement on what was there before, I hope they maintain these standards and that when work is finished on the terminal, it will be even more impressive. The only thing that is really missing is a second runway, better here then at Heathrow.



LONDON GATWICK AIRPORT customer review :  13 August 2012 by Simon Smith    (UK)

Rating : 8/10

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Recommended

Out and back from North Terminal with Emirates. Terminal was busy but there are now three security areas and some new eateries have opened upstairs. On return bags came out on two belts which speeded things up. The place has definitely improved since BAA moved out. In relation to what P Walker says below the schedules (and time keeping) are a matter for the airlines not the airport, so I don't really understand what point he/she is trying to make.



LONDON GATWICK AIRPORT customer review :  10 August 2012 by P Walker    (Scotland)

Rating : 4/10

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Recommended

Arriving from Tampa Florida, connecting flight to Edinburgh - what a joke this service is. Unfortunately we have used this service for the past 8 years, as there is no alternative. With no change or improvement the usual 4 hour wait between flights, arrive at 7.30am, connecting flight to Edinburgh 12.30, if there is a plane available. Ask for information, usual response - waiting for plane to arrive from Edinburgh, and still the same excuses.



LONDON GATWICK AIRPORT customer review :  6 August 2012 by M Payne    (UK)

Rating : 9/10

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Recommended

I flew from IOM to TLS transiting through LGW South Terminal. Flight arrived on time - long wait for baggage to come through, but I wasn't in a hurry and there was plenty of seating available (8am). Tried to check in for onward Easyjet flight but was told I was too early and to come back in 2 hours, as 'there was nowhere for my bag to go'! Tried to find somewhere to sit - I must obviously have looked lost and fed up as every available space was taken, because a member of staff on their way home asked if they could help. Very relieved when she pointed to seating upstairs outside security. Not especially clean, but adequate and I had a book to while away the time. Once checked in, security was a revelation - an area to pre-sort liquids and get them into (free) plastic bags, then straight through with minimal waiting time. There are now monitors to tell you how long each queue is likely to take. Once through here it's downstairs to a walk-through tax free retail experience is large enough to keep passengers occupied. You emerge into the central zone where shops and food outlets surround you on all sides. There are now lots of comfortable recliner style seats, and when I was there plenty were available, even though the area was very busy. There is still a lot of building work going on, but you know that when it's finished it will look good, and aside from a long walk to the loos which were not particularly clean but were busy, the overall impression was good. For those passengers requiring assistance, there is a dedicated 'zone' where they can sit in relative peace, with staff in attendance and monitors easily visible. Staff were helpful and courteous. Given that the Olympics are in full flow I thought that LGW coped with everything extremely well. I have to admit I was much more impressed than I thought I would be.



LONDON GATWICK AIRPORT customer review :  1 August 2012 by P Jardinier    (UK)

Rating : 8/10

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Recommended

Big improvements in this airport over the last year. The whole place is looking much better and queues for security are regularly low (1-2 minutes). Most of the negative comments seem to be about Passport Control and that is often my experience. I often travel here on business and whilst the whole airport is pretty efficient, it is let down by Passport Control, which is run by the Home Office and over which the airport owners have no/limited control. It totally lets down what could be an excellent experience and is a disgrace to the UK.



LONDON GATWICK AIRPORT customer review :  27 July 2012 by A Mace    (UK)

Rating : 8/10

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Cleanliness

Facilities

Recommended

Arrived to check in the day before our flight in the south terminal very quiet and quick. Building work still in progress but disruption was kept to a minimum. I found the location on the upper floor of the ladies toilets to be a long walk. The queue was large but given the amount of toilets available this is not surprising. The sink area lacked space to place any cosmetics, handbags, etc that we girls take on trips. I found the terminal to be very clean and tidy and a very good range of shops. I felt that there was not enough eateries, although before check in there were a few good value cafes. On return our luggage arrived on time and in good order.



LONDON GATWICK AIRPORT customer review :  26 July 2012 by Tor Idar Larsen    (Norway)

Rating : 4/10

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Facilities

Recommended

First thing that strikes me is the low ceiling. Why? Looks dated, a bit 1980's perhaps. Transit area miles away from the quality of ZRH for example. Feels crowded (and it is). Design is out-dated, not much to write home about. Queues at check in could be a disaster. If you only got hand luggage things may run surprisingly sweet and smooth. With only one runway they are prone to have delays. Happened a few times to me. Personnel helpful. However, if you want to have a good airport experience this is not the place. This is cattle- style. In and out. Doesn't make you want to stay a second longer than needed. No real spotting area either, which is a shame. Everything feels closed up, no windows in good areas. Needs an upgrade, and raise the roof up please.



LONDON GATWICK AIRPORT customer review :  23 July 2012 by Geoffrey McNab    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Gatwick South Terminal's security area is excellent. Plenty of automatic barriers which scan your boarding pass and take a photograph of you at the same time. Once through there are plenty of search stations and scanners with lots of staff to ensure travellers know what to do and to stop queues building up at any one scanner. I was through the whole process in minutes and found the staff to be efficient and cheery. There is building work going on in the departure lounge at present so there is a bit of a shortage of seats. All in all though an easy checking and departure from this airport.





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