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London Gatwick Airport Passenger Reviews and Gatwick Airport Traveller Reports



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LONDON GATWICK AIRPORT customer review :  13 December 2011 by Simon Smith    (UK)

Rating : 7/10

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Recommended

North terminal this time for Emirates flight to Dubai. Emirates have moved their check in to the new area near BA - this is light and roomy. Little to do airside although a decent selection of coffee shop type eating places. On return let down again by lengthy wait at baggage reclaim although traffic was light and the carousel was the only one being used at the time. Some signs of improvement but not the dramatic steps forward you would believe from the macho talk on the recent TV series.



LONDON GATWICK AIRPORT customer review :  1 December 2011 by Robert Szocik    (UK)

Rating : 4/10

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Facilities

Recommended

North Terminal to MAN. It's been over 3 years since I last flew from GTW - based upon this experience, it will probably be another 3 years before the next time. The place looked deserted, despite arriving just after 18.00 for a Monday evening flight. I've never seen a major airport terminal look so quiet before, not at this time of day anyway. Check-in quick and efficient (printing your own luggage tag at the BA machines makes a difference). Several toilets blocked, untidy, and not flushing. However, clearing security only took about 5 minutes (taking your shoes off even if not asked to seems to be the key here), and staff are still friendlier/politer on average than at LHR. Disappointed to find that, even at 19.00 hours, many shops/cafes were already closing. Overall, not really worth the minimal saving made by not flying from LHR.



LONDON GATWICK AIRPORT customer review :  28 November 2011 by Chris Horner    (UK)

Rating : 1/10

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Recommended

I always hated Gatwick and have only flown from Heathrow for a few years now. After seeing all the advertising about the new Gatwick owners thought we would give Easyjet a go from south terminal. What a joke, its worse than ever. Dirty, overcrowded, not enough immigration officers, slow baggage reclaim and badly signed in the terminals. Could go on all day with the problems we encountered and that's in November, summer holidays must be a nightmare. Easyjet are great but badly let down by the airport.



LONDON GATWICK AIRPORT customer review :  25 November 2011 by R Scott    (UK)

Rating : 1/10

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Recommended

North terminal, the only airport I know where, from the drop off point, no way of keeping dry getting to check-in when raining, and then either lift or stairs to check bags in. There answer is "security" most airports I travel through get round this, so why not Gatwick. From taxi or bus or other means of transport, they should all be on the same level, not much fun when you have luggage, kids and buggies. Hate the place.



LONDON GATWICK AIRPORT customer review :  4 November 2011 by Simon Smith    (UK)

Rating : 2/10

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Cleanliness

Facilities

Recommended

Through LGW this week going to Turkey. What a joke. On the way out there was a delay at check-in as the belt had broken down and bags were backing up. One gents toilet was closed and other cubicles were blocked and a missing door lock. Airside quite busy, the only positive is the new security area which is a big improvement. On return an unbelievable queue for immigration which stretched round several corridors and a shambolic effort to separate inward domestic passengers from international arrivals. Then 45minutes wait at the baggage reclaim - where surprise surprise the belt had broken down. Sadly little improvement from the BAA days, plenty of signs around proclaiming the vast amounts of money being spent but I suppose a billion doesn't buy you much these days. I would avoid it if you can.



LONDON GATWICK AIRPORT customer review :  27 October 2011 by Phil Carey    (UK)

Rating : 8/10

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Cleanliness

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Recommended

Smooth and enjoyable through South Terminal. There's a spacious new security screening area. Several areas, including the arrival piers, have been smartened up, with more work still under way, coupled with a queue- free passport control on my visit, this is becoming a better arrival point to the UK.



London Gatwick Airport customer review :  22 October 2011 by L Lamb    (UK)

Rating : 4/10

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Cleanliness

Facilities

Have used Gatwick a number of times this past year and always a long wait at Passport Control. Sometimes only two officers on the non-UK/EU when there are 12 available stations for that section. Yesterday, waited an appalling hour and a half to clear. Queue snaked up the ramp, it was so far back, yet still only a very few officers on duty. Very contemptuous of the travelling public, many who are first time visitors to the country. If they can't get their act together, they should at least provide a large seating area and let people take numbers and be called. It would be the least one could do for passengers arriving exhausted after long haul flights such as was the case yesterday.



London Gatwick Airport customer review :  4 October 2011 by A Martin   (UK)

Customer Rating :  2/5

2 Star Rating   

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London Gatwick is an airport below expectations. Located near the M23 motorway and with regular running trains and busses/coaches from the South terminal, generally transport links to and from the airport are good, but are not great from the North terminal. The entire airport, particularly the interior of the South terminal is old and dirty, with some general dirt and litter around. Both before and after security, as well as near arrivals consists of an adequate amount and variety of shops, food outlets, restaurants with the addition of many other facilities, but for an airport of that size, I expected much more. Queues are always a big problem, with check-in rarely being quicker than 15 or 20 mins, security up to 30 mins and passport control normally taking at least 10 or 15 mins. Baggage reclaim is also on the slow side, taking up to 10 to arrive and that is on top of the 10 or 15 mins spent at passport control. Overall, London Gatwick is a poor airport which has fewer facilities than it should and major problems with queues.


London Gatwick Airport customer review :  30 September 2011 by T White   (UK)

Customer Rating :  2/5

2 Star Rating   

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Outward bound to Heraklion-Crete was a reasonable experience. Security clearance was faster than previous experiences due to the recent improvements. The return to Gatwick was awful, Passport Control need to take a look at the service they provide and the staff they employ. Close on 1000 people trying to get through at the same time needs some form of control measures in place to ensure there is not a major incident. There were no staff on hand to inform as to what was happening or signs to indicate where people should queue. Many people were close to blows in frustration, I personally saw at least 2 incidents where 'normal folk' needed to be restrained. After a stressful journey prepare for an even more stressful hour at Passport Control. At least the baggage is ready when you can get to it.


London Gatwick Airport customer review :  26 September 2011 by J Davis   (UK)

Customer Rating :  3/5

3 Star Rating   

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I rang to arrange assistance 5 days before travelling to Malta. I was told to use the help phone when I arrived. I did this and was told to ring another number. I did this and got an answer machine. I left a message and waited. No one came. I rang the assistance number again and was told that they would send some one immediately. I waited again and still no one came. In the end my daughter and I struggled to get to departures. We just made it to check-in on time. Why do you offer this service if no help is available. Apart from this the staff at check-in/out were very helpful.


London Gatwick Airport customer review :  23 September 2011 by B Newsam   (UK)

Customer Rating :  1/5

1 Star Rating   

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Prepare to experience queuing that you only ever get in a theme park on a bank holiday. The easyjet check-in is awful, with 30 minutes plus waiting times on every occasion I have visited. There is always something wrong with the baggage system. Getting through security takes an absolute age but the worst is the UK border control. After landing at 1am on a flight from Malaga - I was confronted with pure chaos. There was 4 people working for about 1000 people so we ended up queuing almost 1 hour to get through border control. With hand luggage and 2 small kids who were exhausted and with arguing and people pushing in - this is completely unacceptable.


London Gatwick Airport customer review :  23 September 2011 by K Wreyford   (UK)

Customer Rating :  2/5

2 Star Rating   

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Departure is not too bad apart from the limited space where the buses arrive from the car parks, there is a moving pavement just inside the door which get you into the terminal fairly quickly. We were travelling with Thomas Cook and there was a fairly long queue for check-in, which was fairly well organised, the passport control and security was quite quick, the shopping airside was ok, all quite expensive seeing as we were duty free. A good selection of food outlets, as always on these package flights a long distance to the boarding gate. Arrival back the nightmare begins, again the plane is parked almost as far as you can get away from the main building, with only minimal moving pavement, a lot of walking up this corridor and down the next, only to be greeted by the longest queue to get through passport control, none of the few staff gave any explanation, one good thing about this wait meant we did not wait long for our luggage. From the plane which landed on time, to getting to the car park took 2.5 hrs, would not use again.


London Gatwick Airport customer review :  9 September 2011 by N Sutherland   (UK)

Customer Rating :  4/5

4 Star Rating   

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The new Departures setup in LGW South is as good as any airport in the world now - a few minutes to check-in with Monarch, upstairs to the new security area, minimal queuing and 16 machines, all operational with professional and courteous staff making a big difference. I was shopping in Duty Free within 15 mins of arriving in the Terminal. Arrivals is not quite as slick and can get busy at some times of the day but you're rarely longer than 20 or 30 mins after getting off the plane to get to the Arrivals area landside.


LONDON GATWICK AIRPORT customer review :  1 September 2011 by Tim Woffenden   (UK)

Customer Rating :  5/5

5 Star Rating   

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Gatwick has improved out of all recognition since the change of ownership. We travelled on peak summer weekends, but were through check-in and security in 20 mins, left and arrived back on time. Waited just 15 minutes for our bags on return, baggage reclaim used to be dreadful.


LONDON GATWICK AIRPORT customer review :  30 August 2011 by Aaron Galijatovic   (UK)

Customer Rating :  3/5

3 Star Rating   

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Not too busy and it is very entertaining with its cafes and shops, my only problem with Gatwick is the terminals and how long you have to wait. With my last flight on easyjet I had to wait a 1hr 30min.


LONDON GATWICK AIRPORT customer review :  28 August 2011 by R Hopkins   (UK)

Customer Rating :  4/5

4 Star Rating   

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Used South Terminal this time, having had a terrible time at North recently. The South Terminal is like a completely different airport, though it's still hard to see why baggage drop-off is as slow as regular check-in. Are these terminals run by the same people?


LONDON GATWICK AIRPORT customer review :  26 August 2011 by Nell Brown   (UK)

Customer Rating :  4/5

4 Star Rating   

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Arrived back from Turkey at 3am expecting to queue, able to walk straight through. Baggage return took 10 mins. Only worry, I find that when lots of planes arrived passport control removed staff and baggage return can take up to 1 hr or more. Facilities are good, the airport is certainly not excellent.


LONDON GATWICK AIRPORT customer review :  23 August 2011 by Yevheniy Kahanovych   (Ukraine)

Customer Rating :  4/5

4 Star Rating   

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Used for arrival and departure, yes, it looks like construction site, but it actually is. I was surprised how fast and efficient everything was. Train station was easy to use, with lack of lifts and escalators on one platform. On departure security check was very fast, on arrival long walk from remote domestic gate. Immigration done in couple of seconds. Food facilities are plentiful in both terminals, train between terminals fast to use.


LONDON GATWICK AIRPORT customer review :  16 August 2011 by Geoffrey McNab   (UK)

Customer Rating :  4/5

4 Star Rating   

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You expect Gatwick to be busy in August and it was. South Terminal was heaving but, as I had my boarding card and several hours before flying, I took the free monorail shuttle to the North Terminal which had plenty of spare seats. Both North and South terminals have M&S Food to Go outlets so it is easy to get food before going airside. Returning to the South Terminal, I had allowed plenty of time for the security checks. This has changed and was very fast indeed despite being a very busy day. I used the departures zone on the first floor where boarding cards can be passed through automatic scanners. There were plenty of scanners manned.


LONDON GATWICK AIRPORT customer review :  11 August 2011 by R Hopkins   (UK)

Customer Rating :  2/5

2 Star Rating   

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We arrived within the recommended time, having checked-in online. The queue to drop off speedy boarding luggage was so slow we had to be pulled through by staff. If we'd had travelled down on the morning, we'd have missed the flight. It was a close-call with no time for shopping. If we hadn't checked in online, we could have missed the flight.



 

 



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