La Guardia Airport Passenger Reviews and La Guardia Airport Traveller Reports
LA GUARDIA AIRPORT customer review : 13 May 2013 by P Jenkins (Australia)|
Rating : 7/10
I used LaGuardia as my arrival-only airport last month and am so happy with the decision. No, it does not have
free wifi and some of the other up-to-the-minute amenities of competing airports of its size, but it is positioned
in an ideal location for those staying in Manhattan. With its relatively small size and its frequent bus service,
I was in my Manhattan accommodation within 50 minutes of my plane touching down, and that is after catching a bus
and the subway. (The bus stop is literally just outside the door of baggage claim.) I did not find baggage claim
to be any more chaotic than my last trip to McCarran-Las Vegas, and I did not encounter any real facility
uncleanliness either. In light of many of the negative LaGuardia reviews on here, I know I am being rebellious in
recommending it as an airport. I am not a perfect passenger nor do I expect any airline or airport to be
completely flawless either. I would definitely use it again.
LA GUARDIA AIRPORT customer review : 3 April 2013 by Andrew Sheard (Canada)|
Rating : 2/10
We used this airport for the first time to take an American eagle flight from New York to Toronto. We didn't
have a choice of airport as our company arranged the flights for us. As we arrived at the airport we noticed
how old looking and how rusty it looked. Upon entering the entrance for AA it was apparent that this airport
is not maintained. Check in with AA was typical. Left our checked luggage at the X-ray station and decided to
go through security check point into the AA terminal C. Line was long like most US airports. Now walking into
the AA terminal was utterly disgusting. The floors and walls were dirty. The carpets in the seating area
should have been ripped out years ago. The men's bathrooms were something to be desired. The duty free
and choices of food and drinks are nothing to be desired as well.
LA GUARDIA AIRPORT customer review : 6 March 2013 by Lee Ho Seok (USA)|
Rating : 2/10
Flown in and out of LGA domestically. Used terminal B (the main terminal) when both arriving in and
departing out of LGA. Absolutely limited space with insufficient seating let alone totally miserable number
and variety of shops with limited things to buy yet with high prices. Even walking to the baggage claim
without bumping into other people is a challenge. No free wifi and only a few power ports can't even be a
major concern in this airport as so many other things are just miserable. Total chaos continues landside
where signage is insufficient and no one seems welcoming. Public transportation limited and reliable systems
like rail links non-existent. Bus services seem to be there but with no information posted anywhere.
Departure also a total pain. Passed check-in as web check-in was already done but security check took 15
minutes even at 6am. Then on to the same concourse with appalling state of amenities for passengers.
Apparently sleeping is the best thing to do in this airport but good luck finding a spot to do so. Probably one
of the worst airports ever been to. Cannot be an airport in one of the wealthiest countries in the world. But
then as JFK and EWR are not much better.
LA GUARDIA AIRPORT customer review : 9 April 2012 by Michael Dubson (USA)|
Rating : 5/10
There are separate security lines for the separate concourses so if your connection is in a different concourse,
you must exit one secure area and pass through security for the other concourse. If you are lucky, this adds
15 min to your time to get to the other gate. If you are unlucky, adds an hour or more. Bottom line: if you
have a connection in La Guardia - good luck! Even if you do not have a connection, the line is longer than
necessary because of travellers making connections. Why would this obvious design flaw persist, when it
guarantees continuing expense, crowding, and delays?
La Guardia customer review : 21 August 2011 by R Jain (USA)
Customer Rating : 1/5
Total chaos at the ticketing counters, security lines take forever and once pass security, the place is dirty. No food
stalls and once a few flights cancel, the place becomes a mad zoo. There is nowhere to sit, people are sleeping on
the floor and the carpets are dirty. I would never recommend anyone to travel via LGA.
La Guardia customer review : 7 July 2011 by R O'Connor (USA)
Customer Rating : 2/5
This is about the Delta Terminal. This airport needs to get on the ball. If you have a layover here it is horrible. There
is no room for everyone and the food is overpriced. There are no plugs and you have to pay for wi-fi. The
bathrooms aren't clean and there is not enough seating areas in the airport.
La Guardia customer review : 4 July 2011 by Jezrel Sabaduquia (USA)
Customer Rating : 4/5
I'm a New Yorker and I've always preferred JFK since it's accessible via the AirTrain and it's closer to our house. I
had to fly last minute and Delta, my carrier of choice didn't have any JFK flights available so LGA was the only
choice as EWR would be way too far. I arrived at Terminal D at 5AM and the lines on the check-in area were
insane! I had already printed my boarding pass at home and had no check-in luggage so I wasn't worried. There were
numerous self check-in kiosks and the queue to security was rather short. The agents were friendly and it took
less than 5 mins. The gate area was rather cozy, far better than DL's JFK Terminals. There were decent
amount of shops and restaurants. I returned the same day with US at 8PM, the US Terminal was far better. The
departure gates looked more cozier and it was cleaner. My only complaint is that it's not accessible by public
transportation, although numerous buses go to LGA, it takes forever to get to the subway stations! It would be
nice if the AirTrain comes to LGA. Overall, a good experience.
La Guardia customer review : 19 May 2011 by A Jauer (USA)
Customer Rating : 2/5
In anD out of LGA May 2011. Coming in no problems, baggage claim was fine, no problems. Only
complaint is the place is really dirty. On the way out had the worst check in experience ever.
Arrived at 4:30 am for a 6 am flight. Thought it would be plenty of time due to the early hour.
Wrong. The place was slammed. There were people everywhere. Every check in had only two agents
and the electronic check in was down to help slow the whole thing up. Once that was over
security was a nightmare. The agents were rude. It started to inspire the people to start
fighting back and the whole scene became more and more unpleasant. This is a small airport
which could be much better with smoother planning and cleanliness.
La Guardia customer review : 29 September 2010 by A Bryant (USA)
Customer Rating : 4/5
I appreciate Delta's effort to spruce up the restaurant offerings at LaGuardia, but I am not
pleased with the changes. Taking Starbucks out was a huge mistake as it was very popular with
fliers and did outstanding business. The new coffee option is virtually unknown, and it was
nearly empty all three times I passed through there in recent weeks (no more pre-flight
frappuccinos!). I never dined at Nathan's or Chili's Too while they were there before, but
they seemed to draw decent crowds. In their place are expensive sit-down options ($32 steak
frites anyone? Or maybe $26 duck confit?) In addition, there is an endless wall of grab'n'go
snacks as well as numerous kiosks - all selling the same grab'n'go snacks. One company--Cibo
Express--runs everything. Each dining option is called A Taste of ______ (Prime Grill, World
Bean, etc.), and they all require you to form one single line to pay (aside from a couple of
the kiosks that have their own checkouts). While the grab'n'go stuff is spread out all
throughout the terminal, what you have is 10 locations offering the same products. The fancy
dining choices may appeal to the business traveler, but I just can't imagine that an average
family of four is going to sit down for a $150 meal before their flight to Orlando. If you
want to have one or two high-priced places, at least balance them out with a mid-range option
and a couple of places that people have actually heard of. The bookstores remain, and
thankfully they are not owned by Cibo Express, at least for now.
La Guardia customer review : 27 August 2010 by Harold Ritzer (Canada)
Customer Rating : 5/5
Arrived at 22.30 on a Wednesday night with Air Canada. Airport was simple, and bags were out
fast. Taxi service was great. Return on a monday morning. Taxi from Manhattan was fast, no
traffic. Check in fast, and terminal was quiet. Security was only 2 lanes, but they moved it
quickly, and staff were actually quite pleasant. The airside area was busy because of 2
delayed flights. Bathrooms were clean. Overall, its nothing special, but it's used well.
La Guardia customer review : 27 August 2010 by K Johnson (USA)
Customer Rating : 3/5
New Terminal D concessions are pretty bad. They just switched over this past weekend. In
place of Nathan's famous hot dogs, there is grab and go. In place of the Fox Sky Box
restaurant with all the TVs, is some french cuisine place that is overpriced. In place of
Chili's, another very popular and safe choice, is some other very high end restaurant that
again is overpriced. Forget dining for fun on the run and grabbing a reasonably priced
burger, chicken or salad. Now you have salmon and steak as your choices. That is the most
screwed up decision I have ever seen in airport retail. Starbucks before security - gone.
Starbucks after security - gone. In place is some other new coffee that will not attract all
the same traffic, other than the fact that it is the only coffee joint there. And finally,
there are so many bags of chips and grab and go items everywhere, that it literally looks like
a supermarket. There are only restrooms in Terminal D before security on the baggage claim
level. The airport apparently lets the cabbies come in and use that single restroom and it is
literally a cesspool.
LA GUARDIA AIRPORT customer review : 3 June 2010 by H Melby
Customer Rating : 2/5
Most chaotic check-in experience ever. I was travelling from New York to Minneapolis and
thankfully we arrived early, as getting through that mess took time. Overcrowding led to the
passengers having to make their own check-in queues. The staff were unfriendly and
uninterested in properly organizing this mess. Getting through security was hopeless as well
and I had to walk through the security scanner and then be manually searched by some clearly
annoyed security staff because apparently holding your ticket in your hand while walking
through was forbidden. To be fair it's a decent airport once you get past the mess that is
check-in and security. A fairly nice design on the terminal and quite a few shops to look
around in, as well as enough places to sit down, whether to eat or just relax. But seriously,
the La Guardia entrance and check-in system needs and overhaul: from my experience it was
LA GUARDIA AIRPORT customer review : 16 February 2010 by R Muratovic
Customer Rating : 3/5
A nice little regional airport close to home. If you are flying early in the morning you most
likely won't experience any delays. If it's after mid day there will always be a delay at LGA.
There are not enough seats at the gates, and you may get restless and loud at time. Check in
at home, and you won't experience much difficulty.
LA GUARDIA AIRPORT customer review : 28 December 2009 by Vicki Rosenzweig
Customer Rating : 3/5
Check-in and security are mostly pretty efficient (I've flown Northwest, Air Canada, and
Midwest in the last year, so two terminals and three different gate areas), but as noted,
there's not much in the way of concessions, especially once you're through security.
Do expect delays, especially later in the day: more flights are scheduled in and out of New
York than actually fit, especially if there's any kind of weather or other problem (Air Canad
will not let you book a flight online into or out of LGA, JFK, or EWR without showing a
warning that there are likely to be delays due to weather and New York air traffic control).
Not a big deal if you're doing a nonstop, but worth keeping in mind if you're going to be
making a connection. Getting into Manhattan by mass transit works okay, but if you're not a
local or have a lot of luggage it's probably worth your while to pay for a cab or airport bus
La Guardia Airport review by Alan Wan
5 December 2009 Customer Rating :
In and out from Washington. The wait for our begs on arrival was very quick we got off the
plane and the bags were waiting on the baggage belt. On our departure we arrived with over 2
hours to spare before our flight we had checked in on-line and there was no queue for the bag
drop we were through security in minutes. There was a lack of choice of shops / restaurants
through security but it was not a surprise bearing in mind it is a regional airport.
La Guardia Airport review by A Makins
17 January 2008 Customer Rating :
In and out on Air Canada over Christmas. Flight into LGA from Toronto was subject to a 3.5 hour
ground hold - with everybody boarded and the plane away from the gate - due to traffic and weather
in New York. This seems common (if not to that degree) and the airport is obviously way over the
capacity it was designed for. AC gates are at the end of one of the piers in the main terminal - a
terrible bunker area with next to no amenities. Upside of this airport is the quick hop into
Manhattan which still makes it a better bet than JFK.
La Guardia Airport review by Keith McWilliams
13 January 2008 Customer Rating :
Have used LGA airport twice. Older buildings and terminals. Food service choices are limited. No
monitors in Continental terminal to check if there were flight delays. Upon arrival, luggage was at
baggage area within minutes, fastest of any airport I've used. Used bus service to get to
Manhattan, $12 one way to 42nd street Port Autority, also stops at Grand Centeral. Took about 40
minutes. Transportation takes longer getting out of airport than getting in. Will use LGA again,
only downside is older buildings, terminals and food service choices.
La Guardia Airport review by A Johnson
9 August 2007 Customer Rating :
The airport is close to Manhattan, though the lack of a direct connection to the subway is a glaring
omission from what is otherwise a comprehensive transportation system. I have always been able to
check in and clear security very quickly, though there are often long queues on the tarmac for
takeoff, given the fact that the two runways cross, meaning that departing aircraft need to wait for
arriving planes to land. Airside, there isn't much in the way of facilities to keep you busy while
waiting for your flight. There are four separate, unconnected terminals (many of which are further
divided into piers) all of which have their own security controls. If you happen to connect through
LGA (which is uncommon, since it's primarily an arrival/departure airport) you will likely need to
clear security, and in some cases (e.g. mainline Delta to Delta Shuttle) have to take a bus to the
entire other side of the airport. The airport is highly prone to delays, but in my several trips to
LGA, I've been lucky and all my flights have been on schedule.
La Guardia Airport review by Jon Holton
15 December 2006 Customer Rating : n/a
I can honestly say LGA is just about the worst airport I have ever used.
Everything from check-in to security and lounge access was chaotic with
staff who didn't care about passengers. American also need to sort out
their lounge access, it's in concourse D but if your flight goes from C
you have to go through security twice as there is no through access. The
only thing this airport has going for it is its easy access to Manhattan
- if you take a cab.
La Guardia Airport review by Ron Miller
21 November 2006
The terminal American Airlines uses is old, cramped, undersized, and not
held to any standard I can see. The security lines are long and slow
and small although the staff do seem to try to ease passage through
their tiny realm with some good natured humor. Major remodeling and
facility upgrading is badly needed here.
La Guardia Airport review by Jeff Pug
10 October 2006
LGA is my home airport. All the concourses are nice & short which makes
getting through very easy. Security can get a bit clogged up from time
to time though due to very little extra space in concourses. All the
problems with LGA (e.g. old buildings, cramped quarters, etc.) are
overlooked given the proximity of LGA to Manhattan. Ticketing area is
spacious which is nice. Getting to LGA is easy, either via cab or the
M60. While the M60 is not the quickest way to LGA, the $2.00 price is
by far the cheapest way of getting there. If you are looking for the
back-door way of getting there, take the subway to the 74
St/Broadway/Jackson Hts/Roosevelt Ave stop along the 7/E/F/V/R/G lines
and then connect to the Q33 bus. This typically is not as crowded as
the M60 and may be more convenient depending on where you are coming
from. I avoid parking at the airport at any cost -it is so expensive
($30/day). I often park at the private lots for around $15/day and then
take their shuttle vans in to the airport.
La Guardia Airport review by Peter de Baay
8 April 2006
La Guardia is the closest to Manhattan. So even a taxi from this airport
is pretty cheap. You avoid the traffic jams from JFK and EWR. Public
transport M-60 works just fine - it gets you to 125th street and you hop
on the subway. It is cheap and no wait for check in, and security is
shorter then JFK and EWR.
La Guardia Airport review by Henry Osserman
18 March 2006
Used US Airways from LGA to FLL monthly and what a huge difference from
the Delta terminal! US Airways terminal has plenty of room everywhere at
check-in, separate section for Premier passengers to check-in. Two
separate areas to go through security. Plenty of food choices. US
Airways Club is wonderful, plenty of room for everyone! Arrivals is
always a long wait for non-shuttle flight luggage service.
La Guardia by Elle Dyson
6 February 2006
Laguardia is great. It is relatively easy to navigate: short distances
from ticketing to the gate even with baggage. My only negative is the
lack of open restaurants/cafes on the concourse after 9 p.m. I also
agree with Ms. Lloyd that the M60 bus to Manhattan is a perfectly
inexpensive way to go. Harlem has undergone a wonderful renaissance,
making it a neat scenic trip rich with culture (and shopping in Harlem).
Save your money and use LGA when you can.
La Guardia Airport review by Gloria Lloyd
21 December 2005
Unlike what M Bolivar says, the M60 bus to Manhattan is great for someone not wanting to spend money
on a cab from Laguardia. It goes through Harlem, yes, but what's wrong with Harlem? It was the
first time I'd ever been there, and I didn't see anything wrong with the area the bus travels
through. Perfectly safe. M Bolivar is a racist, I guess, because the only thing noticeable about
Harlem is that it's black. The bus is safe, I was even entertained by fellow passengers, it was
easy to get two huge bags on board, and the driver was very helpful with directions on how to get to
New Jersey. My boyfriend and I had a great time! Laguardia is the least expensive airport to fly to, fare-wise, I've learned after much experience.
However, the airport is not very nice-looking. But who cares as long as the flights are safe and get
me to where I'm going? Newark looks a LOT nicer and is a lot newer.
La Guardia Airport review by M Bolivar
24 October 2005
Old Airport, without services. Fast baggage claim, bad connection to
Manhattan, only by bus. It costs only 2,60$ but the bus is simply
depressing. Moreover you have to drive through the worst part of Harlem,
in a 45 minutes ride that stops around 20 times. Finally the bus leaves
you in the 114th st, and you have to walk a few streets to take the
metro downtown in a really dirty station. Better connections needed,
better services in the terminal required, and just fine pre-boarding
area. I know it's an old airport, but it should have been rebuilt,
taking into account that a lot of the national and canadian flights stop
La Guardia Airport review by Matthew Bohun
I have travelled to and from La Guardia through the main terminal several times on Air
Canada and American Airlines. I have always thought that terminals A-D were rather
shabby. Last weekend I travelled from the US Airways shuttle terminal and what a
difference! It is clean, bright, and well organized. I arrived at 6.25 a.m. for an 8
a.m. shuttle flight to BOS, however, was immediately changed to the 7.00 a.m. flight,
and despite being selected for additional screening, made it to my gate in plenty of
time, there was no time however to peruse any of the stores in this terminal.
Arriving back was equally easy. I travelled to and from the airport on the M60 bus
from the Upper West Side of Manhattan. This bus, whilst cheap at $2 each way (coins
or Metrocards only), gets very, very crowded even though it runs every 10 minutes. The
bus is a good option if you have the time and carryon luggage, it is a bad option if
you have a lot of luggage or are short of time. The bus is public transport, it is
designed for commuters (its main customers) and those with a small amount of luggage.
Use an airport shuttle if you are travelling with suitcases.
La Guardia Airport review by A Leppelmeier
I have travelled several times through LaGuardia. It is not as bad as the posters
say. On the other hand, connections beyond the airport leave much to be desired.
The NY planning authorities have not - despite decades of service by the airport -
begun to even plan to have a rail transit connection to either Manhattan, the area
rapid transit, or the commuter rail lines. All of this is due to kowtowing to the
residents of a nearby neighbourhood. A rail connection would be simple: just add an
elevated line above the expressway from an existing elevated transit line about three
miles from the airport. Yet, bureaucracy and politicians' fear of that neighbourhood
(Steinway section of Astoria, to anyone out there familiar with Queens neighbourhoods)
have prevented taking the logical action! In closing, it is possible to go to the
toilet after passing through security. People just need to hunt for it.
La Guardia Airport review by Michael Docster
Avoid at all costs! I recently had the unpleasant experience of transit in LGA. I took the Delta
Shuttle, which operates out of the marine terminal, so they could not check my bags through to my
destination. The busses from this remote terminal run very infrequently, so 40 or 50 pax were stuck
outside waiting in the snow for nearly an hour. One never showed up, so a man from car hire took us
to our terminals. I had to recheck my bags, and go back through security which was the most
horrendous mess I have ever seen. The queue was backed up for miles! I thought that I would
hopefully be able to catch an earlier flight, as my return was not for 3 hours, but by the time I go
through, I was at my gate only 20 minutes before departure. To make matters worse, there are no
toilets until AFTER security, so I had to wait for all that time with out the use of any facilities.
I know people in New York (and the United States in general) feel the need for all of this extra
security, but someday they're going to get sick of being treated like criminals. LGA needs some
serious work, especially in customer service. Never again will I travel through LGA! They couldn't
pay me enough.
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