Home Page

 

London City Airport Passenger Reviews and London City Airport Customer opinions



PAGE

1 2
Bookmark and Share







LONDON CITY AIRPORT customer review :  21 January 2010 by C Stephenson   (Isle of Man)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I was lucky at this airport when I arrived for a flight to the Isle of Man. Lucky because I'd decided to turn up early (2 hours before departure) so that I'd have time to get a meal before departure. If I'd left it any later I'd have been queuing for Departures for more than the 55 minutes it took me and wouldn't even have had time for a quick snack. Clearly the airport is overwhelmed with the number of flights leaving on a Tuesday evening in January. Although staff were employed to help move the queue along and ensure that people who were on a final call were moved to the front, the queue snaked up and down the upper floor, then down the steps and into the check-in area (I couldn't see the end of the queue as it was growing all the time). Most people seemed to be flying to European destinations and were bemused by the chaos. Airport staff admitted that it was sheer number of passengers causing the problem, which tells me that there is something basic wrong with this airport. It should be able to cope with all scheduled flights, not just those at less busy times.


LONDON CITY AIRPORT customer review :  13 January 2010 by David Merritt   (UK)

Customer Rating :  5/5

5 Star Rating   

Queuing

  

Cleanliness

  

Facilities

A great airport with investment in making it work well all of the time. Almost every visit something has changed as they seek to use every square foot to it's best use. Best reached by public transport as car parking costs lots. Arrive early for morning departures and enjoy a great breakfast.


LONDON CITY AIRPORT customer review :  20 December 2009 by S Smith   (UK)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

LCY to Antwerp return. Very overrated experience. Long queues at security in a small, claustrophobic area. Flight was called to gate 2B but staff had omitted to change the previous flight (Nantes) causing confusion. Passengers herded onto a bus in zero temperatures where we all stood for 10 mins waiting for the last stray passengers, and the bus then took 15 mins to travel 100 meters due to stops and starts for aircraft movements. On return only one of 6 Border desks was manned. In fact very little positive to say.


LONDON CITY AIRPORT customer review :  17 December 2009 by Mark Fleming   (UK)

Customer Rating :  1/5

1 Star Rating   

Queuing

  

Cleanliness

  

Facilities

Having read previous reviews I would agree that coming in to London City was fine but the same can't be said for going out. Check in is OK but you could see confused people trying to work out what to do. We were waiting on a flight to Edinburgh which when we sat down in the lounge showed as "wait in lounge" on the arrival/departure board. It then announced a slight delay of around 15 mins but still advised to wait in the lounge. As the time due to depart approached the message remained the same. Suddenly out of the blue the message read "Boarding at gate 6". When you are travelling with young children you simply do not need this kind of thing. Harassed and upset we headed for the gate as quickly as possible to find that we were neither at gate 6 nor boarding. We were at gate 5 and the plane was nowhere near boarding. Another reason why I will be reluctant to use this airport in future is the DLR. When we arrived on a Saturday it wasn't working. A bus service replaces it but does not seem to go any further than Canary Wharf. We decided to take it to Canning Town then take the Jubilee line into town but again, travelling with children, this is not convenient. But be warned - a local chap told me that the DLR is never on at the weekend as they are lengthening stations and doing various jobs for the upcoming Olympic Games, so be warned if you intend to come to this area.


LONDON CITY AIRPORT customer review :  1 December 2009 by David Gordon   (Denmark)

Customer Rating :  2/5

2 Star Rating   

Queuing

  

Cleanliness

  

Facilities

The present situation with check-in and security is very bad - long shuffling queues at peak times. The airport claim this is because more people are using online check in and more people are arriving by train. This sounds improbable. More likely is that they just did not plan for passenger flows at the time of their recent expansion. Going through security this morning made Heathrow look good.


LONDON CITY AIRPORT customer review :  24 November 2009 by Trevor Neary   (UK)

Customer Rating :  3/5

3 Star Rating   

Queuing

  

Cleanliness

  

Facilities

I use London City Airport due to the normal speed of travel through the airport. However recently there have been major queues to get through the security check. Last week it took me almost a hour at 07.45 and on my return (19.11.09), I landed at 18.00 and as was leaving the airport, the queue for security extended out of the building!


LONDON CITY AIRPORT customer review : 13 October 2009 by A Hijmans

Customer Rating : 3/5

3 Star Rating

I think the praise for LCY proximity to London's city centre is overrated. It's still a long ride away on the DLR, never mind the fact that only one out of every four trains goes to LCY. Apart from that, LCY is an efficient airport and friendly staff also help.


LONDON CITY AIRPORT customer review : 25 September 2009 by N Farrow

Customer Rating : 5/5

5 Star Rating

LCY to AMS and back. Perfect airport for short business trips to Europe and also for connecting on to an AF/KLM or LH flight at the usual hubs. The real benefit is being able to get from aircraft to taxi in 5 minutes on the return journey. I dont know anyone who enjoys spending an hour getting through LHR.


LONDON CITY AIRPORT customer review : 23 June 2009 by Peter Cullen

Customer Rating : 3/5

3 Star Rating

The first time I have used London City for about 10 years. The airport is excellent as others have said, small, very fast processing both in and out. However, the cost of the car park is truly breath-taking (74 for 36 hours - over a weekend). OK, if you live in central London or Docklands there is the cheap DLR alternative, but I don't and there appears to be no 'park and ride' alternative. Nice airport, but at a price which just made me feel ripped-off (we are not all merchant bankers).


LONDON CITY AIRPORT customer review : 27 April 2009 : by A Gabbai

Customer Rating : 5/5

5 Star Rating

I have used LCY numerous times over the past six months on the LCY-ZRH route. It is a great airport built for quick check-in on the way out and quick pasport control on the way in. The staff seem to be well trained and understand that this is a businessman's airport. A pleasure to fly in and out of.


LONDON CITY AIRPORT customer review : 15 April 2009 : by Simon Welch

Customer Rating : 5/5

5 Star Rating

A great little airport. It is small, easy to find your way around and now easier than ever to get to. Any airport where it takes 90 seconds to get from plane seat to taxi gets my vote!


LONDON CITY AIRPORT customer review : 14 April 2009 : by N Barnsley

Customer Rating : 5/5

5 Star Rating

A great airport! Only twenty minutes from landing to DLR and then another twenty into central London. Luggage waiting on the belt, polite and efficient staff at passport control. Well signed, easy to navigate and short walking distances.


LONDON CITY AIRPORT customer review : 6 April 2009 : by A Patel

Customer Rating : 5/5

5 Star Rating

Having used this airport a few times I always have had really pleasant flight in and out of city airport. Seeing they are upgrading the airport now, it would make a travel from this airport very pleasant. It is small, and well managed airport, and all basic facilities are in place, and the place is easy to navigate, and staff were friendly.


LONDON CITY AIRPORT customer review : 3 March 2009 : by D Johnson

Customer Rating : 5/5

5 Star Rating

Excellent Airport. Found free wi-fi (usually have to pay at Heathrow) which meant I could work whilst waiting, a good bar (bit pricey at times) and the new lounge is very smart. They are doing up the old lounge at the moment so it looks a bit worn but it is work in progress and they say it should be completed in about a month's time. The check in and arrivals process is a breeze (security is quick but can be a bit noisy at times but there is no hanging about). No queues, smart terminal, generally friendly staff, very quick arrival times from plane to train and into central London - 35 minutes last time from the airport to Westminster.


LONDON CITY AIRPORT customer review : 27 February 2009 : by Jonathan Granato

Customer Rating : 5/5

5 Star Rating

Aside from the ruinous black cab fare from Finchely Road to LCY, smoothing going. If could have taken the Jubilee Line and connected w/DLR, but this being my first time I chose not to take any chances. Once inside the terminal there is a vast feeling of space. Check in a breeze. Surprisingly KLM contract staff friendly and efficient. Security draconian and intentionally unpleasant. Terminal laid out just fine. Coming in AMS-LCY you're off the aircraft and through passport control in around twenty minutes.


LONDON CITY AIRPORT customer review : 15 December 2008 : by Dan Ross

Customer Rating : 5/5

5 Star Rating

Flew out in the Friday evening peak. Check in for VLM had changed to machines since the take over by KLM/AF which is a shame. Machines take credit card or passport for id. If you use the credit card, you need to swipe it in and out. which the machine doesn't tell you. Still, a quick check in process. There was one idiotic business woman yelling in her mobile phone that she would never come back here because she had to check in via the machines. Obviously a "status" passenger missing the express lines. We sat and a had a meal in the restaurant before security. At GBP12 for the main, I thought it was a bit pricey, but the quality and portion size was very good, so shant complain. Security was fairly quick. Tip - go behind a business traveller and not a tourist. Seasoned travellers have the routine down pat, while infrequent users slow the process. The lounges were full once inside. We had a look at all the new shops. Shame there is a WH Smiths there now, it loses its classy feel and a bit more downmarket in my eyes. Our plane started its boarding call about 45 minutes before the flight was due to leave. It was from one of the new gates. When I was looking for signs to see where they were, there was a big board in the middle of the floor with directions. But two women had parked themselves in front of it and were blocking it. I had to get the idiots to move so people could see where these new gates were. They are through the bar and you have to dodge the waiter delivering food to the tables on the other side. The departure gate has strange stools to sit on. Very strange. But still better than most other airports I've been to.


LONDON CITY AIRPORT customer review : 22 November 2008 : by Alan Parker

Customer Rating : 5/5

5 Star Rating

I have used LCY over 30 times this year and can't speak too highly of the airport. It really is the way forward and makes the trip to LHR (for short haul) a waste of time. Improvements to the terminal have been most welcome and baggage is often ready for collection as you arrive in baggage claim. However the bar prices are eye watering (4.30 for a beer!) and car parking the most expensive in Britain (120 for three days) so take the DLR at 1.50 to Greenwich.


LONDON CITY AIRPORT customer review : 22 November 2008 : by R Clark

Customer Rating : 4/5

4 Star Rating

LCY-EDI with BA. The airlines issue 'boarding calls' when the plane is not, in fact, ready to board; hence the resulting crush in the gate area. This is really an airline operating problem, not the airport's fault. The better practice would be to give ten minutes' notice of boarding, which would encourage a much more even flow of passengers. Otherwise, it still has free seating at 6.30pm and no security queues either.



LONDON CITY AIRPORT customer review : 14 November 2008 : by Jason Tottey

Customer Rating : 4/5

4 Star Rating

Very nice airport, check in and security very quick. Has a tendency to get busy at times with standing room only. Good selection of shops and eateries. Expensive prices though, 4.30 for a beer is excessive. Only frustration was on return flight to LCY, was delayed at Zurich due to fog at London. However the fog at Zurich did not stop flights arriving and departing there. Will except that there may be some technical issues at London that restrict arrivals for this reason


LONDON CITY AIRPORT customer review : 6 November 2008 : by J Bailey

Customer Rating : 4/5

4Star Rating

Crazy little airport which you have to love. Very convenient to get off and on the plane. very convenient connections into London centre on the DLR. Tiny little airport with a lounge like your sitting room. Check-in way too small in theory, but it all works because they only land mad small little planes that only hold a few people.


LONDON CITY AIRPORT customer review : 5 November 2008 : by T Maddern

Customer Rating : 4/5

4Star Rating

I flew out of London City Airport on October 24. Airport was total chaos because it was closed for several hours due to a security issue. The check in area was densely packed but I think all staff in this area were doing the best job possible to get everyone checked in, flights rearranged and upstairs into the departures area. It's easy and quick to get wherever you want in this airport and if you are interested in watching aircraft coming and going, there are plenty of areas to do this. On the way back the approach was interesting - circled London to make an Easterly landing, past the office high rise buildings, then a sharp nose dive towards the ground. Passport control and baggage delivery were quick and efficient.


LONDON CITY AIRPORT customer review : 11 October 2008 : by Ross Clark

Customer Rating : 4/5

4Star Rating

LCY-EDI. Second use of the airport in a year. The main downside of this airport are the 'gate lounges' which are far too cramped for the load of even a Avro RJ-85. AirFrance also has the quirk of asking for ID, along with your boarding pass, when you get to the gate. Have not come across this before for a domestic flight. Upsides: the DLR access (the train was packed going out, eben at 415pm); the security (through in about five minutes, this at 4.45pm); compact size; the lounge capacity (enough seating, even at 5pm. Probably my preferred airport for getting to London, and likely to get more popular with the OK to increase the # of flights they can handle.



 

 
Earlier comments have been archived (ie. prior to the date of last comment above).



 


PAGE

1 2
 


If you experience any problems submitting comments on the above link, please use our general   Feedback Page

 

 

 


top

back to top





| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Passenger's Choice Awards | Site Map | Contact Us | Links |

1999-2012  Copyright Skytrax