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Leeds Bradford Airport
2.0 Star Rating: Poor
139 reviews

 



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Leeds Bradford Airport customer review :  14 April 2014 by M Hyndes    (UK)

Rating : 2/10

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Recommended

I don't enjoy flying at all and I'm a resident of Horsforth on the border of the airport so it made sense to use LBIA. I won't be repeating the experience. The flying part (with jet2) was actually very good. The airport staff were rude and obnoxious. I have not experienced anything like it. They treat people like cattle. shouting and tutting and herding us. And I was not being slow moving. The man who saw me through the X-ray area was a disgrace to the airport. There is absolutely no need for their behaviour. I boarded my plane and went on holiday. On the return journey coming through Malaga I paid particular attention to their manner of dealing with their customers. They behaved beautifully. No one was shouted at or humiliated. The Spanish staff were courteous. I suggest the LBIA staff learn how to conduct themselves in their duties in a manner similar to Malaga staff. I will be joining the local residents in their fight to stop LBIA expanding.



Leeds Bradford Airport customer review :  14 April 2014 by D Hargreaves    (UK)

Rating : 0/10

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Recommended

This airport continues to find new ways of driving Customers away. Increased taxi drop off fees and very slow security checks make the longer journey times to Manchester and even travelling over M62 / M60 a much better option.



Leeds Bradford Airport customer review :  28 March 2014 by K Fraser    (Ireland)

Rating : 0/10

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Recommended

I have had the misfortune to be at Leeds Bradford for the last two Wednesday evenings. I am there for a flight to Dublin but there are also two weekly flights to Islamabad, one of which is a Wednesday. This is a big plane with lots of passengers and there are of course other fights scheduled for a Wednesday evening. Why then do they have only one security conveyor belt open - both weeks, manned by rude and surly security staff. I stood this week for 40 minutes whilst airport staff/maintenance staff/air crew etc elbow their way to the front of the queue and grind the whole process to a halt. I often work in Leeds but will be getting the train to Manchester in future.



Leeds Bradford Airport customer review :  10 February 2014 by Roger Litton    (UK)

Rating : 1/10

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Recommended

We registered for disabled assistance for my wife. The assistance on our return was excellent with a wheelchair waiting for her at the aeroplane door with two pleasant and efficient staff members. Two days before the flight, I sent a message via their online contact form advising that we had booked assistance, that we would be arriving by taxi at c.4.50am (at this time of the morning, journey time from home is eminently predictable) and asking how we should implement the requested assistance. We did not receive the courtesy of a reply so we were left completely in the dark. LBA do not allow taxis other than Arrow to drop passengers even disabled passengers - at the terminal door. This is obviously nothing to do with security and everything to do with maximising revenue by trying to steer passengers to using Arrow. We were therefore dumped in the car park by our taxi with no idea what to do next. We had two options: 1. For me to walk the 200 yards to the terminal and then walk to the far end where the KLM desk is situated, ask for assistance and then walk back to the car park. This would necessitate leaving my wife, with our luggage, standing in the car park at 4.50am on a January morning with no shelter. 2. help my wife to walk to the check-in desk while carrying our luggage. We obviously had no choice but to go for option 2. This makes a nonsense of requesting disabled assistance. LBA charge for taxis to drop passengers in the car park and charge taxis for collecting passengers. They also even charge for luggage trolleys. We used Arrow taxis on our previous visit. Never again.



Leeds Bradford Airport customer review :  15 January 2014 by R Tweedie    (UK)

Rating : 0/10

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Recommended

The terminal is poorly laid out with stairs everywhere. Flying to Dublin is particularly poor with customers having to queue in stairwells where the building doesn't look finished. The bar/ restaurant upstairs can > not cope with the number of customers when it is busy, the tables were dirty when we were there with long queues to get served. This is our nearest airport so we have to keep on using it - much room for improvement. The website for the airport is in denial about the reality of the place. Security works well, one of the better aspects.



Leeds Bradford Airport customer review :  16 December 2013 by Jake Andersen    (UK)

Rating : 9/10

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Recommended

I flew out and back this week and on both departure and arrival had an excellent experience. Check-in and security were very speedy with no queues. On time departure and arrival for Jet2 flights. Arriving back we had a quick walk to arrivals where customs arrived as we came up the escalator and baggage was there in less than 5 minutes. From exiting the plane to getting out of the car park was no more than 15 minutes! We'll done LBA.



Leeds Bradford Airport customer review :  29 November 2013 by Brian Fisher    (UK)

Rating : 1/10

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Recommended

What more can you say about this third rate airport although this time passport control was full manned the list is same as all the others. a) Taxi and bus drop off too far from front of terminal other airport's drop off at Main Doors Not 200 metres away. b) Overcrowded Security and check for number of flights Except Jet2 which has its own Porta Cabin Building. c) If more than two planes land you have to wait for buses "They only Have 2 in use". e) Normal Taxi have be a least 300 mtrs away to encourage you to use the airports private taxi service at higher rates. f) The£2 drop off fee. The airport layout is shambolic you have to constantly walk up and down stairs and a covered walk way that some third world airport would have.



Leeds Bradford Airport customer review :  14 November 2013 by Ian Fraser    (UK)

Rating : 6/10

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Recommended

Have flown out of Leeds on a number of occasions this year always at the 7am peak. Great efforts are made now to get people on planes, from 5.30am boarding starts which obviously free up 150+ seats, so by the time we started boarding at 6.15am plenty of seating spaces, we have had no issues at 5am getting a seat this year. The opening of 6 x-ray machines has speeded the time through security, in mid October we never stopped walking and were through in less then 5 minutes, great when you think 45 minutes plus in March. Returning is still an issue, we could not get off the bus in September due to KLM boarding , in October no belt number came up on the board, but as only 3 belts did not take over a minute to locate our belt, still long customs queues and a long walk along the walkway for us oldies. Compared to Malaga and Ibiza the only other airports used this year, Leeds gets high marks, based on these two, a lot worse out there.



Leeds Bradford Airport customer review :  10 November 2013 by Rhys Thomas    (UK)

Rating : 9/10

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Recommended

Parking was simple, check in quick and security excellent - took less than 2 minutes. Shops and eateries are good for the size of the airport and plenty of spare seats. Arrival back was efficient - disembarked and cleared customs in 5 minutes, luggage reclaimed 5 minutes after that. I have always found LBA to be very good.



Leeds Bradford Airport customer review :  30 October 2013 by John Leigh    (UK)

Rating : 3/10

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Recommended

For those who have only recent experience of this airport, I can advise that at one time it was a pleasant place to fly from with relaxing places to sit, read or have a quiet snack. It is our local airport and we have generally seen it as the first choice of airport. It has changed drastically for the worse in recent years and the management should be hanging its collective head in shame. On our last departure from there, 13 October 2013, we arrived in the terminal to find there was hardly anywhere to sit. People were sitting on steps, ledges, any place they could rest their bottoms. We decided to use one of the cafes. All of the tables were covered in the dirty dishes left by previous occupants. We made use of one corner of it. But for the hour we were there no attempt was made to clear that or any other table. The place is cramped and unpleasant, but it does have a large area devoted to the sale of perfumes if you want to deflect the smell of beer and congealed grease.



Leeds Bradford Airport customer review :  26 October 2013 by R Kirkham    (UK)

Rating : 5/10

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Recommended

My heart sinks at the prospect of using LBA. I have had numerous miserable experiences of the airport on the Dusseldorf route, both out and return. The most memorable was last year when having landed and disembarked from the aircraft, we appeared to be locked out of the airport having walked along the 'green mile' (aka the covered walkway that lasts forever). A German national behind me remarked 'does Yorkshire close at 9 pm?' Just before someone appeared, turned the lights on and let us in to the terminal! Yesterday however, I have to say I was shocked (pleasantly). I came in on the BA flight from LHR and had the unexpected pleasure of the airbridge, no queues and no hassle. I was off the aircraft and into a cab in 6 minutes! All good apart from the price of the cab home but as these reviews testify, LBA exists to liberate you of as much money as possible. It's a bit like reverse quantitative easing for the weary traveller. So I have to objective and as much as it pains me, the last experience of LBA was fine.



Leeds Bradford Airport customer review :  26 October 2013 by John Morgan    (UK)

Rating : 0/10

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Recommended

You get wet to and from the plane, they cant cope with more than one plane landing. Shops are more important than customers. You go upstairs to come back down again. Parking drop fee should be free and not a hike away. There should be attendants at the gates at all times to help. The forecourt looks a total mess. You are greeted on plane arrival by std call center we value your custom (I think not) we regret delay always, why not address the reason?



Leeds Bradford Airport customer review :  23 October 2013 by Harry Mark    (UK)

Rating : 0/10

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Recommended

Flew from Yeadon because it was much cheaper than Newcastle for similar dates. I won't be in a hurry to fly from here again. The airport is unable to cope with the expansion of flights being offered by Jet2.com. One has to queue for everything. For example the bar had a long queue snaking through it on a busy Saturday afternoon and only 2 staff behind the bar. You need a drink to fortify yourself for the mammoth walk to the plane along a leaky corridor. As mentioned previously the return experience is as bad. Long wait to get off the plane and another delay in a bus between the plane and the terminal building. An apology went out over the tannoy because of the long wait at immigration. This was caused by 2 planes arriving at the same time! Avoid if possible.



Leeds Bradford Airport customer review :  14 October 2013 by C Allman    (France)

Rating : 2/10

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Recommended

Awful airport, one of the worst I have to use. Catering is poor, shops close early, it gets packed solid in summer, drop off arrangements are a rip-off at 2 a shot with no free waiting period.



Leeds Bradford Airport customer review :  8 October 2013 by Anthony Robinson    (UK)

Rating : 0/10

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Recommended

This reviews not just based upon my most recent visit, it is based upon both visits this year as they were both as bad. If the operating problems were just a one off they would not have been identical on both occasions. I realize that airports like everywhere else have busy periods but it is up to the management team to manage those times and as they should know when most flights are due to take off and land be prepared for them. Arrive at the airport, you cannot drop passengers outside the terminal without paying 2 for the privilege so all the party must go to the car park and get on the 16 seat mini bus. Early morning there can be 16 people waiting at each bus stop so give yourself plenty of time to transfer to the airport. Once at the airport the check ins do move reasonably fast but that's the airlines ground services who have made that possible. Then the nightmare of security. Please allow an hour or so for this unless of course you pay extra to fast track. Now I begrudge this as I've already paid for security in my initial not insubstantial charges made by the airline. Once through security you are taken through a maze of shops with no where to sit. As I usually have my elderly parents with me and they've had to endure the security line this is a requirement. The cafes, bars and restaurants are all very over priced, I know airports are not cheap places to eat and drink but LBA is a lot more expensive then Manchester or East Midlands near by. Once you land back the real nightmare begins. It always seems to take the airport by surprise that more then one plane lands within an hour. The walk outside to the terminal building can be 400m in a covered walk way, then a further 3 to 400 m inside, up stairs and crossing the path of other passengers getting onto departing planes. Once you arrive at the passport control area there are only a maximum of 6 border guards, yesterday this was full manned however I have known only 4 with 1 taken up by priority line (extra fees apply). It has taken me so long to get through this debacle that they had taken my case off the carousel and into left luggage and I was not the only passenger on my flight that this happened to. Once through, the buses to the car parks are the same. The drivers are great but with only 3 of them and 16 sweater buses they are fighting a losing battle. All in all avoid if possible. Which is a pity as its a great local resource badly managed.



Leeds Bradford Airport customer review :  1 October 2013 by Stuart Miller    (UK)

Rating : 3/10

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Recommended

Arrived LBA, 0107 hrs, Sunday 22/09/2013. Passport control queue could not have been longer I thought we were part of the EU, why do we need it if we are traveling within the EU especially at that time of day. (Did get a smile from the officer that was a bonus). Who then decided to put luggage from 5 inbound flights onto the same carousel, 2 of them were 757's with 200 passengers on each. When I asked 3 serviceair reps that were stood there doing nothing, they laughed and said the next 3 flights will be in trouble. This attitude is neither productive or a good advert for our area.



Leeds Bradford Airport customer review :  25 September 2013 by Bryan Morgan    (UK)

Rating : 0/10

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Recommended

It was raining on our arrival and non airport taxis cannot approach the airport. The security operation is inconsistent and chaotic. A long walk through what is now a shopping mall led to the gates where there are few seats and which in many cases are dirty and split. The public conveniences smell and are the same now as they were years ago. Queuing was chaotic. An adjacent gate was a Ryanair staff member who appeared to measure each piece of hand luggage and was then given loading priority. The result was that we were held in the new covered area for half an hour and took off 45 minutes late. Of the 10 airports I have used in the last year Leeds Bradford is by a mile the worst and the most obvious in treating people like cattle whose only relevance to the airport is as shoppers.



Leeds Bradford Airport customer review :  27 August 2013 by Harold Greaves    (UK)

Rating : 0/10

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Recommended

It's about time the drop off area was made better, you should be allowed at least 10 minuets without having to pay 2 to drop people off - it's just another rip off. Leeds airport is getting worse.



Leeds Bradford Airport customer review :  19 August 2013 by Kevin Shears    (UK)

Rating : 0/10

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Recommended

We normally fly from Newcastle, but when we found flights cheaper from Leeds thought it was worth a try. Big mistake. Unless your flights are 100 per person cheaper from Leeds, and include free parking, don't fall into the trap. Its dirty, dangerously overcrowded, expensive, smelly and miserable. Worst airport we have ever used.



Leeds Bradford Airport customer review :  30 July 2013 by Tracey Taylor    (UK)

Rating : 1/10

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Recommended

My first time travelling from Leeds Bradford and my last, LBA is behind the time, far too expensive for what they have to offer. The fact they have no smoking when in departures is not good, even Manchester has a smoking area. Alcoholic beverages over priced, seating uncomfortable and not enough of it. Overall this airport has got to be updated and soon.



Leeds Bradford Airport customer review :  24 July 2013 by Mike Lancaster    (UK)

Rating : 0/10

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Recommended

LBA has no saving graces, it fails miserably on all fronts. The rip-off charges, inadequate seating, clueless management, huge queues especially in arrivals, long waits for luggage, dirty toilets, rubbish strewn bag reclaim areas, disinterested and de-motivated staff etc. There is really a strong case for some kind of government intervention. Yorkshire does not deserve such a disgraceful airport. The increase in passenger numbers is down to JET2 and the convenience of flying from a local airport.



Leeds Bradford Airport customer review :  23 July 2013 by D J Bailey    (UK)

Rating : 1/10

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Recommended

I rarely do reviews but we used this airport 8-15th July - extremely disappointed as there is a maze of tiny, hot corridors that after checking in just lead to cafe/bars with very little seating area to just look at planes on the runway or just to relax to start your holiday or trip. On arrival we had the same - walk up stairs, down stairs, maze of corridors (not good for the disabled/elderly) then through passport control, then sharing three flights on a very small carousel. Very poor. We will continue to use Robin Hood airport despite living in Leeds.



Leeds Bradford Airport customer review :  21 July 2013 by G Harrington    (UK)

Rating : 5/10

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Recommended

The gents' toilet was a disgrace compared to the immaculate one at Dubrovnik airport and most others around the world's airports. It was smelly and grubby. Goodness knows what impression this would give to foreign visitors.



Leeds Bradford Airport customer review :  18 July 2013 by J Gibbons    (UK)

Rating : 1/10

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Recommended

This is the worst airport ever used, it is cramped with very little seating. You basically walk through a duty free tunnel to arrive at the gates with little else there. On arriving back you are walked through walkway tunnels into arrivals to find yourself into a very small area to queue for immigration, and they try to fit four flights in all at the same time. International airport I don't think so.



Leeds Bradford Airport customer review :  10 July 2013 by Claire King    (UK)

Rating : 2/10

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Recommended

We didn't use this airport last year but had done for the previous 7 years. It had always been our airport of choice, near to home, efficient service from Jet2, decent long stay parking arrangements, plenty of seating and no problem getting an early morning drink and bite to eat. How things have changed! This year was fine until we got through security early in the morning only to be met by chaos. We eventually found a quietish place for a cup of coffee (Camden Food Co) and having queued for 15 mins+ we found the only employee apologising to every customer for the wait they had endured. Next was a hunt for a newspaper. We seemed to find 2 WH Smith's but only one had papers. We thought we'd return later so set off to find somewhere to sit. Eventually found 2 seats outside some toilets! The ladies were ok but my husband found that there were 2 cubicles in the mens and one of those didn't have a seat. Eventually headed back for a newspaper only to find a queue the length of the shop so gave the idea up as a bad job. The whole experience was totally unsatisfactory and we will certainly look further afield when planning our next trip. It seems woefully obvious that the airport cannot cope with the increasing number of flights/travellers which are now using it.



Leeds Bradford Airport customer review :  1 July 2013 by Martin Clarkson    (UK)

Rating : 2/10

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Recommended

The only good points for this Airport are the ease of getting to it in the Yorkshire Area! The meet and greet system excellent. Beyond that ! Over crowded! Shambolic, Poor offering in the dining areas! Not enough seating areas. This Airport feels as if it is bursting at the seams! They need to go to Liverpool or Manchester Terminal 1 to see how it should be done! Enough said I think this is the third time in the last three years and it has not improved. To say that going on holiday should be an exciting time this leaves you stressed to the hilt! I do feel sorry for the staff.



Leeds Bradford Airport customer review :  25 June 2013 by Richard Lindsay    (UK)

Rating : 6/10

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Recommended

Used this airport on Saturday 15 June. Arrived at approx 14.00 for a flight at 16.25. Good points were the Meet and Greet car parking, check-in and security was quicker than expected. Border Control returning to the UK wasn't hostile. Bad points were that the airport was at bursting point; people sat on the floor, stood in the bars / cafes, queues in the shops. This needs sorting out as I imagine come the school holidays this will become dehumanising.



Leeds Bradford Airport customer review :  22 June 2013 by V Outram    (UK)

Rating : 0/10

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Recommended

They call this an international airport, I've travelled through a few, but nothing as bad as this, I arrived from Portugal recently and had to walk through dirty outside passages and not so clean indoor ones, no working escalators, grubby toilets with wet floors, I witnessed two assistants begrudgingly helping a lady in a wheelchair, and they made it obvious that they thought it wasn't there job. I think it's time this airport improved its cleaning polices and provided some customer service training for the staff.



Leeds Bradford Airport customer review :  6 June 2013 by Giannicola Bonora    (Italy)

Rating : 7/10

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Recommended

Arriving by car or bus the impression is that of a very tiny airport. I have used LBA for departure twice recently with the new layout. At first the impression was a bit claustrophobic. I appreciated the new facilities. The idea of separate lounges (one for business one for leisure) is smart. I got a lot of work done on a 5 hrs delay and the 17 for 3 hours fare was well paid for. The small airport after the revamp has managed to squeeze in a lot of shops and cafes, but still managed to preserve a small gathering area for each gate. The airport is obviously always busy and I can't imagine how it can be during peak holiday times. After security (pretty friendly and fast indeed) the hall is stretched to an almost single passageway. Getting a seat in the various cafes and fast-food places is a lottery. Even the spacious food court downstairs is always busy and pretty noisy. The impression is that the airport is always struggling to cope with oversized traffic but as now it's like it is managing to do so well enough.



Leeds Bradford Airport customer review :  31 May 2013 by S Butcher    (UK)

Rating : 1/10

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Recommended

The worst airport we have flown from in the UK. Departure and arrival was a farce. We will never travel from this airport again. Doncaster airport beats it by miles and so does East Midlands.



Leeds Bradford Airport customer review :  29 May 2013 by J Springthorpe    (UK)

Rating : 0/10

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Recommended

Outbound on our flight to Barcelona, paid for the Executive lounge. Only way to secure a seat in the new layout of departures. Any new space created has been allocated to shops or bars, people fighting over the few seats in the gate areas. Not impressed by the new lounge, not relaxing and not value for money. Escaping the airport onto a brand new Monarch aircraft was a relief! Returning to Leeds 5 days later was a complete farce! We departed a very busy Barcelona some 20 minutes ahead of both Jet2 and Ryanair, landed at Leeds and parked on a remote stand. Instead of taking us to the terminal by bus, they made us use the dual use walkway. We then got held before the terminal in the freezing cold (not weatherproof tunnel) for 15 minutes as a Jet2 Boeing 757 was boarded on stand 9. In this time, we watched 3 further flights land and park at the terminal and begin to disembark ahead of us. Including the Jet2 and Ryanair we left waiting in Barcelona! By the time we got inside the terminal, over 200 passengers waited in line ahead of us with a recorded message playing "Sorry for the delay, due to large number of inbound flights". After a relaxing 5 days away and a great service from Monarch, this airport was a huge let down in the way it is organised and operated! Good for cheap flights and plenty of choice but this is an airport to be endured and they try get money off you wherever they can. From drop off, to fast track, no seats, executive lounge and even a fast track payment option for passport control!



Leeds Bradford Airport customer review :  20 May 2013 by Leah Neville    (UK)

Rating : 10/10

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Recommended

Flew with Jet2 from Leeds/Bradford to Dubrovnik. Only had carry on luggage so walked straight to security. Met by a very pleasant, personal lady who engaged in banter but was able to remain professional. Waiting area pleasant and comfortable. Boarding slick and efficient. Aircraft out and back, not usual "cattle class", staff excellent, pleasant, attentive. On return to Leeds/Bradford, 20 minutes from touch down to park.



Leeds Bradford Airport customer review :  17 May 2013 by W Liu    (UK)

Rating : 0/10

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Recommended

I am a taxi driver and I dropped off a fare at the airport. As I was not familiar with the drop off points I followed another taxi which happened to be a multi-seater. Upon exiting the airport, I was faced with a charge of 6, (as I was in coach lane instead of car lane). What an absolute rip off, literally took 1 min to drop off.



Leeds Bradford Airport customer review :  16 May 2013 by Clem Oxby    (UK)

Rating : 0/10

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Recommended

I took two fiends to Leeds/Bradford Airport. On entering the One-way traffic system to I had to avoid a car wrongly driving in the opposite direction. On my existing the short-stay drop-off car park six minutes later I found out why - the Drop-Off Charge is an absolute Rip-off.



Leeds Bradford Airport customer review :  6 May 2013 by Stephen Garrett    (UK)

Rating : 3/10

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Recommended

Flew out to and returned from Tenerife. The outbound experience was without difficulty with a simple check in with Jet2 and minimal hassle at security. As to be expected, food and drink in the airport far to expensive for a captive market. On return not such a good experience. For comparisons, we arrived in Tenerife South Airport and waited about 2 minutes to get through immigration. Leeds/Bradford took 25 minutes. The immigration staff were surly and seemingly looked as if they did not wish to be there. Why is it that when re-entering ones own country you never feel totally comfortable. That was the impression I had with this airport. Baggage was waiting for us downstairs, but then again, it had probably been going round and round for ever while we were trying to get through immigration. I have said in a previous review that I would only use this airport for convenience and nothing has changed my mind after this experience.



Leeds Bradford Airport customer review :  24 April 2013 by Andrew Bennett    (UK)

Rating : 1/10

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Recommended

Agree that this has become a rip-off airport. Presumably it appears as such to operators too, as BMI Regional are now pulling out. All the refurbishment money has been spent on shops and the area at the front of the airport is like something in a third-world country. Talk of it being a security problem is rubbish when compared with other airports. The owners/operators of LBA should be ashamed. I wouldn't use it at all if it weren't so convenient location-wise.



Leeds Bradford Airport customer review :  22 April 2013 by P Read    (UK)

Rating : 0/10

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Recommended

I usually use Manchester airport but recently dropped my daughter off at Leeds Bradford and paid 2 for the privilege. Talk about rip off Britain. There is no way you can avoid paying 2 just for dropping someone at the airport. This is morally wrong.



Leeds Bradford Airport customer review :  15 April 2013 by M Boynton    (UK)

Rating : 3/10

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Recommended

Arrived just before 7am for a 9am flight to Egypt, had to queue for a tag for the cruise ship, then had to queue to check in and then we had to queue to get through security. What a joke at 8.45 got through to lounge our flight was called and had to get straight on the plane. Not a good start to a holiday.



Leeds Bradford Airport customer review :  19 March 2013 by R Loukota    (UK)

Rating : 0/10

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Recommended

Very limited scheduled services. No undercover drop off point. 2 charge for drive through drop off! Poor access on foot to and from long stay car parks with poor bus service. Security fast lane was slower than slow lane!



Leeds Bradford Airport customer review :  12 March 2013 by Alan Charlton    (UK)

Rating : 0/10

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Recommended

Not a drop point, a rip off point. Spent from Thursday to Tuesday collecting friends and relations from this airport, 6 every time. I would recommend East Midlands 15 minutes free for drop off and collections, Manchester free so is this just a case of greed. This is why you get all the cars parked waiting on approach to airport travelodge car park. I am 1 hour from Leeds and 1 hour from East Midlands so next year you will not see me.



Leeds Bradford Airport customer review :  19 February 2013 by P Shaw    (UK)

Rating : 0/10

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Recommended

I totally agree with the previous comments about the 2 charge for dropping people off. I arrived at the airport this morning to drop off and was confronted by a choice of two lanes, one for cars and one for minibuses and coaches. As I drive a ford transit sized vehicle I could not get under the barrier to the cars only drop off and so had to drop my customers off in the minibus drop off area and was totally shocked to find I had to pay 6 to get out. People were driving up to the barriers and finding that they now needed more coins than expected and were reversing out to get change. I do not agree with charging at any airport to drop people off. 2 is bearable but 6 is a disgrace. Could this airport management change the sign from drop off to rip off.



Leeds Bradford Airport customer review :  22 January 2013 by Dee Hermann    (UK)

Rating : 0/10

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Recommended

The airport drop off charges are a total rip-off. The signs direct you to a free stay for 1 hour in the long stay car park but when you get in there the signs are all covered in black plastic. On returning to collect the car in good time the courtesy bus passed our stop as the driver had not asked us where we wanted to get off and he had to take us back, which meant due to the delay we had passed the 1 hour free time and were charged 7.50 to get out plus the 2.50 card fee, all because we were 5 mins late (and the receipt machine was not working). The information boards do not tell you this information. Went back to the terminal to complain but you cannot stop there without paying the short say fee to get out. Visitors beware, you pay dearly for poor directions and information boards.



Leeds Bradford Airport customer review :  17 January 2013 by Mark Hancock    (UK)

Rating : 0/10

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Recommended

I was very surprised at 5.55am on Sunday, after being at the airport drop off point for about 4 minutes, to have a demand for 2.00 payment before I could leave the site. I did not take any cash or cards with me (why would I? I was just dropping friends off). I never even parked in a space. The place was so quiet, I did not even switch off my engine for a moment. To exit, I was made to park up, walk into the terminal and explain myself. They offered to invoice me to my home address at a cost of 10, plus the 2 charge! I was not able to leave until nearly 6.20am. And only after being made to worry about how I could get out of the situation. I did not pay of course, and won't be using the airport ever again, which is a shame as I enjoy the Yorkshire Premier Lounge facility very much.



Leeds Bradford Airport customer review :  8 January 2013 by Graeme Wadsworth    (UK)

Rating : 1/10

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Recommended

There is a 2.00 fee for delivering or collecting friends and family at the drop off area in front of the airport terminal. The fee can be avoided by dropping off in the long stay car park but then you are faced with a 20min walk - not so good if you are old, infirm or have infants. What should be an excellent regional airport is currently let down by additional fees for goods and services which have traditionally been free or remain free at other airports, 1.00 for 2 plastic security bags is a further example. The owners have stated an aim to improved service to the airport users, but at present the customer experience is that of having your pockets picked at every opportunity, which does not usually encourage repeat business.



Leeds Bradford Airport customer review :  2 January 2013 by Robert Szocik    (UK)

Rating : 0/10

Queuing

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Facilities

Recommended

Return flight from LHR with BA. Everything about this airport appears to be designed to make things as awkward for pax as possible, or to get them to spend as much money as possible. From the 2.00 drop-off charge, to the poor pedestrian access to the long-stay car parks, it's mostly bad. The airport had few arrivals at the time we landed, yet it took 20 minutes for bags to arrive. On the return leg, it took 25 minutes to check-in just 6 passengers in front of me, then another 20 minutes to clear security. For an airport which only had 5 flights within the hour, this is unacceptable. Airside is crowded and poorly-ventilated, with lots of unpleasant drunken locals staggering around. Although the number of shops/restaurants is much better now, this is at the expense of space. Seating is minimal, unless you are willing to spend money to eat in the overpriced restaurants. I've flown from several similar-sized airports abroad, and it's been a breeze compared to this. LHR T1 is heaven compared to LBA. It's been 4 years since I last used this airport, and I hope it's at least another 4 after this experience.



Leeds Bradford Airport customer review :  10 December 2012 by S John    (UK)

Rating : 9/10

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Recommended

Have flown twice from LBA over the last 3 months. Really like the new layout. Had no problems with queues at security either time. Not too sure why other people are upset about the airport. The prices are the same at every airport and LBA is no different. I've never had to queue long at security at LBA either before or after the refurbishment's. This is in complete contrast to Manchester where the queues can be lengthy. Shops, cafes and bars are what you would expect from an airport of this size. A short walk from the plane back into the terminal building is no hardship. Overall - an excellent airport. Will most happily fly from here again. The only downside is the 2 minimum fee for dropping/collecting passengers. LBA should really address this issue as it does upset a lot of people.



Leeds Bradford Airport customer review :  10 December 2012 by Kai Schlender    (Germany)

Rating : 4/10

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Recommended

Formerly small airport with rising traffic numbers. Relatively complicated accessible: no dual carriageway and high frequent bus services to Leeds city centre only (direct service to York would be desirable). Terminal is very unstructured, the oldest part quite dark and dingy, low-cost part very simply build. Distance from check- in (especially Jet2.com) to security check very long - we had to do this walk twice, since our (home printed) boarding passes haven't been accepted by the system. The woman at the boarding pass check desk was unfriendly, however other staff has been very obliging and friendly (especially Jet2.com desk and security personnel). Queuing at security but staff was very quick. Sufficient range of shops and cafes/restaurants in Departure lounge. We nearly missed our flight since the display screen in the departure lounge didn't show our flight but others with the same (or earlier) off-block-time where there was no gate allocated yet. Owing to the rising traffic numbers and its importance for the whole area, this airport urgently needs further improvement on both airside and landside.



Leeds Bradford Airport customer review :  27 November 2012 by Harry Bratley    (UK)

Rating : 2/10

Queuing

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Facilities

Recommended

This airport still needs to try harder. The new layout still relies heavily on shopping, food and bars but, if you don't want to use these facilities, places to just sit quietly are severely limited. We now try and arrive at the airport as late as possible to avoid the inconvenience in the departure lounge. Sadly we can't cut it too fine as security is still surly and slow! Arriving back into LBA doesn't improve the impression. The escalator up to passport control is still not working after 10 years (no quick fix here then! - shops more important). Elderly people left to struggle with their bags up the stairs and then a long walk to meet the rude and slow passport control staff. After all this, you would at least expect your luggage to be on the carousel (after negotiating more stairs back down!). However, this is rarely the case as with everything else at this airport, at all goes very slow. If you need help with a trolley, well that's another non-refundable 1 and then it's another 2 for someone to pick you up in the car park. There used to be an excellent Greggs in the check-in area which is now an upmarket, trendy and very expensive coffee outlet.



Leeds Bradford Airport customer review :  20 November 2012 by I Galbraith    (UK)

Rating : 1/10

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Facilities

Recommended

There is nothing enjoyable about using this airport. Rip off prices and lengthy, slow queues are its trademark. Use Manchester if at all possible.



Leeds Bradford Airport customer review :  19 November 2012 by J Rudge    (UK)

Rating : 8/10

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Recommended

Haven't flown out of LBA for 7 years and its had quite the transformation (which is still ongoing). Having to pay to pick up / drop off is the only issue I have with the airport, and at peak times road access to the airport is terrible, it could benefit from a rail link perhaps. Flew Jet2 to Budapest and back and had a great experience at LBA, check in there was no queues whatsoever, and security was the same. The new departures area is quite a transformation, much different to when I flew out of LBA last around 7 years ago, it looks great, but unfortunately is still ongoing. New restaurants and a couple of bars, as well as a duty free area give it a great feel, bar was rather pricey, but it is an airport. Boarding was smooth despite the old way of walking out to the aircraft, was well signposted (unlike Budapest airport) and everything is fine. The airport is busy for its small size, I think it could benefit from a major terminal expansion, and possibly more boarding bridges, but on the whole, a great experience!



Leeds Bradford Airport customer review :  14 November 2012 by Ian Fraser    (UK)

Rating : 9/10

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Recommended

Made the last of my trips for this year at the end of October. What a change we have seen over the last 2 years. We can now seem the benefit of all the mess we have had to put up with in this time. Totally new seating in spacious well lit areas. New retail outlets with very wide corridors, excellent gate signage, new toilets and plenty of flight information boards. You can avoid the 2 charge now by dropping in the free time in long stay. used the new walkway to get to the plane on the apron, what a difference this makes. Not really into the retail side but told good range of shops. Certainly the end results make up for all the pain we have been put through over the last two years, will be a joy to turn up in March again.



Leeds Bradford Airport customer review :  26 October 2012 by J Smith    (UK)

Rating : 0/10

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Recommended

What an appalling airport. Everything about it represents the worst of British, from the rip-off fees for being picked up or dropped off at the front of the airport to the blatant way one is funnelled through shops before arriving at the departure lounge. Getting to the plane is like running a gauntlet of rip-off merchants and the security staff are slow, ill tempered and rude. Luckily, anyone in the Northwest can be better served by Manchester or Liverpool airports.



Leeds Bradford Airport customer review :  26 October 2012 by Carol Mercer    (UK)

Rating : 10/10

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Recommended

We didn't have to queue and staff were really good. The bars and food courts were nicely set out and we had no problems at all. Much better than Manchester where you have to queue for ages at every point. Only down point is the price of parking your car at airport very expensive considering we travelled from Blackpool where you park free and only have to pay to fly from the airport which is 10 each.



Leeds Bradford Airport customer review :  19 October 2012 by Reece Jenssen    (UK)

Rating : 8/10

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Recommended

I cannot understand the ratings for Leeds Bradford. The Airport is absolutely fine - much better than most hubs, or regional airports I've been through; and I travel frequently. The on site parking is very good, facilities in the much improved terminal are pleasant and as for walking in the rain - there is a new walkway in the process of being completed. There is also a lot of fuss about drop off charges - there is a facility on site and you don't have to pay! Charges are no different to most UK airports and as for the immigration queues. I would much rather fly from LBA than have to trek down the hideous M62 to Manchester, or Liverpool and their similar facilities; as for Doncaster the terminal is good but very few flights.



Leeds Bradford Airport customer review :  17 October 2012 by Ian Ludlow    (UK)

Rating : 0/10

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Recommended

I'm afraid Leeds Bradford airport is a disgrace. Parking is terrible, the drop off costs 2 pounds, you queue for ages to get through customs and immigration. You likely to have to walk through the rain to get on your plane or failing that you walk to a bus. Overhead walkways are almost non existent. When you return, there's only 4 passport control desks so just pray your flight is the only arriving at any one time. There's an escalator to walk up at the shed like entrance to the airport when you land and this escalator has not worked since I've been in Leeds which was in the 1980s. I'm ashamed of what people must think when they come to Yorkshire or England for the first time and this is their experience of it. But it seems the airport is beholden to no-one to improve. I've read comments 99.9% of which are severely critical but the changes made are designed to generate more cash for the airport, not to improve the customer experience.



Leeds Bradford Airport customer review :  14 October 2012 by M Bulmer    (UK)

Rating : 7/10

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Recommended

Having arrived by taxi in the pouring rain, very disappointed to find that there was no shelter from the dropping off point to the airport door. Wouldn't it be a good idea to either let the taxi's drop off near the door or else provide a sheltered walk way to the terminal. Also we found seating quite limited.



Leeds Bradford Airport customer review :  10 October 2012 by Brian Forbes    (UK)

Rating : 2/10

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Recommended

I cannot think of any positives. You pay to drop someone off even if you're only there for a matter of seconds. The immigration and security checks are hopelessly inadequate and inconsistent. There are almost no seats available except in bars, making you feel you must buy something if you want to sit down. You're kept waiting for a gate to be announced so you can 'relax and shop' confirming what I'm sure we all know, which is that this airport is only concerned with taking your money. When you return, you're likely to be bussed to a small door with an escalator that hasn't worked in 10 years. I've seen elderly people struggle up the stairs with their cabin luggage. There's no train connection and few buses. Last night, when my flight was delayed, instead of the restaurants and bars staying open so we could sit somewhere, they closed and put chairs in the exits to prevent us from sitting down.



Leeds Bradford Airport customer review :  2 October 2012 by Q Cleal    (UK)

Rating : 2/10

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Facilities

Recommended

This used to be a nice little airport its main advantage over other northern alternatives was that you could be in and out quickly despite it having a narrower range of destinations, and forgiving it the slightly grubby services that were available. However, my last few flights to and from LBA have been much less enjoyable and as an example I'll describe my experience last night. Left waiting ages in the aircraft for, stairs. Queued an age for the immigration desk, queued interminably long for a bizarre taxi system they seem to have (a single company seems to have 'a contract'), partly in the rain. I eventually find my way into the portacabin, to pay an impressive 21 for what to me is a six mile journey. Even here things did not go smoothly as a fast-track system seemed to be going slower than the slow-track one and combined with balshy customer service nearly started a riot. This seems to have come to a head in more recent times as one is charged to drop-off or pick up so even the alternative taxis drop you off outside the main terminus and leave you to walk, as it is seems it is as much a turn-off for them to pay the 2 as it is for a family member to offer to give you a lift. All in all it's making a train journey to Manchester seem highly attractive for future flights.



Leeds Bradford Airport customer review :  5 September 2012 by Aaron Peters    (UK)

Rating : 10/10

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Recommended

Personally think it is a fantastic airport, visited the airport 3 times this year, April, June and July, and every time the airport development has been improved. Overall a quick and easy service, would recommend it to anybody using it, much better the Manchester, East Midlands, Liverpool and Doncaster.



Leeds Bradford Airport customer review :  29 August 2012 by Alison Kingsley    (UK)

Rating : 2/10

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Recommended

New layout is terrible, not clear where cafes are, new Saltaire grill is awful. No table service, forced to order and prepay at bar, horrible machine coffee, burnt toast. This has replaced previous decent buffet type cafe downstairs. All passengers forced to walk through duty free sales to get to gates/cafes etc . Flight board says "relax and shop" when not called for flight. Dreadful.



Leeds Bradford Airport customer review :  25 August 2012 by M Asquith    (UK)

Rating : 3/10

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Recommended

A shame that LBA only think about ripping customers off, there are too many shops and very little seating area. We travelled on August 19th to Budapest and thankfully we departed on time, I dread to think what it is like to be delayed there. 2 to drop off is a disgrace, also a charge for trolleys I believe, we arrived back on August 23rd to queue 20 minutes at customs due to many planes landing at once (oh there is a fast track lane 3) to get through customs. We travel 7/8 times a year but LBA will be a last resort.



Leeds Bradford Airport customer review :  20 August 2012 by D Con    (UK)

Rating : 7/10

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Facilities

Recommended

There is little wrong with this airport, small yes, but (compared to many larger places) clean and efficient. Travelled in August and upon return was whisked through just as fast as any German Airport or Hub. On arrival the security staff were professional. The amenities aren't lavish but what would one expect. For me it was a far more pleasant experience than travelling through other (allegedly) 'nicer' airports. Oh, and the loos were very clean and there isn't far to walk.



Leeds Bradford Airport customer review :  1 August 2012 by John Baruch    (UK)

Rating : 2/10

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Recommended

Leeds Bradford Airport must be in the running for the gold medal for ripping off its customers. Of course there is no free wifi, there is a 2 charge just for driving through the car park to drop people off. If you pay your half hour parking charge for picking someone up it is 5 plus 2 or 2.50 for paying with a credit card. There is no easy way to walk through avoiding all the tat and of course the bottles of water that I saw were 1.80. The transport is a joke. They claim it has got better. I always try to use another airport - it always leaves such a bad taste in the mouth returning to beautiful Yorkshire through such an unpleasant, money grabbing gateway. The cleanliness and facilities are irrelevant if you feel that you are being ripped off at every step.



Leeds Bradford Airport customer review :  1 August 2012 by Ed Moss    (UK)

Rating : 2/10

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Facilities

Recommended

This airport is one of the new breed of rip-off British establishments now charging an admission fee to drop off or pick up passengers. However, the drop-off point is about 300m from the terminal front door, which, given the location of the airport and the habit of the weather to at times be inclement, means, if it is raining, you receive a wonderful wet start to your travel experience. In the airport itself, although there are reasonable facilities, they are expensive - it can cost almost 10 for a prefabricated snack that would cost 3 in a supermarket. You will also struggle to find a seat if the airport is busy. Car parking, as expected, is a total rip-off.



Leeds Bradford Airport customer review :  1 August 2012 by D Hyde    (UK)

Rating : 1/10

Queuing

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Recommended

Having recently experienced the airport I can understand the negative comments. While the airport is adding additional shops etc they forget that the first experience of passengers is the drop off points. Forget the 2 drop off charge with no time limit for free drop offs, you then have the pleasure of getting wet going to the terminal building and a repeat on your return. In reference to the food, if you think that the motorway service areas are expensive and poor quality try the airport. On returning on the inbound flight we arrived at 16.45 and it was the worst that I have ever experienced getting to customs, the excuse given was that 3 aircraft's had arrived all within 20 minutes of one another. This begs the question what are they doing making a big thing of all the extra flights that we hear about when it is clear that they cannot cope with their existing flights. My advice would be forget this airport until they get their act together and put passengers interests first because this is not the case at the present time. Please Doncaster lets have more flights to give Leeds more competition.



Leeds Bradford Airport customer review :  23 July 2012 by P Hodgson    (UK)

Rating : 8/10

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Recommended

I'm amazed at all the negative comments on here about LBIA. I use it quite often and whilst problems did increase a year or two ago the current 11m investment programme is improving matters considerably. There are more seats and the whole place has a lighter feel to it. There is bound to be some disruption while works of this scale take place but I know I would still prefer to pass through LBIA than MAN or LHR any day of the week. As for the drop off charge so many people are moaning about, 2 isn't even classed as small change these days.



Leeds Bradford Airport customer review :  23 July 2012 by Adam Fossett    (UK)

Rating : 2/10

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Recommended

This airport is the worst ever. Firstly you have to pay to drop off. Once you go through and have something to eat the restaurant is worse than a third world country. 8 for a full English breakfast! Then after eating there is no where to sit because its full of people drunk in the bar just causing mayhem! Absolutely shameless.



Leeds Bradford Airport customer review :  9 July 2012 by Patricia Wills Hart    (UK)

Rating : 2/10

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Facilities

Recommended

We arrived for a flight in plenty of time, 13.00 hrs for flight at 16.20 going to Dalaman on July 6th 2012. The only information received was via the screen informing passengers that the flight was delayed until 21.00 hrs. No further information was forthcoming. This is not acceptable practice. Communication is key. People may not like what they are told however at least they are aware of what is going on.



Leeds Bradford Airport customer review :  6 July 2012 by Pamela Lyons    (UK)

Rating : 2/10

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Recommended

How on earth can Leeds Bradford airport be called international. Can any member of the public imagine flying from there in the present weather, an airport where you are unable to park near then to have to walk in all the rain not under cover or very rarely on a coach to the aeroplane (I speak from experience ) then one is expected to sit wet through on a flight. Why on earth more money is not spent on the customers rather than all these shops and food venues I will never know.



Leeds Bradford Airport customer review :  4 July 2012 by Paul Adcock    (UK)

Rating : 1/10

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Recommended

Used to be a good local airport, now without doubt the worst airport we have had to use, from the rip off drop off and pick up charges to the terrible attitude of all the staff even down to the arrogant customs and excise. it seems to be a joke between themselves of how long they can keep you waiting. I will only use this airport as a last resort. I always advise our overseas clients to use Manchester whenever possible. This airport is an embarrassment.



Leeds Bradford Airport customer review :  26 June 2012 by B Taylor    (UK)

Rating : 1/10

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Recommended

This airport is a disgrace. The main complaints are: If you don't pay the drop off fee then you have to drag your case from the main road. The security queues are slow. The airport is very crowded but a new expansion plan is progress. The other main issues are when you return - you have to wait at busy times for a fleet of old buses to take you to the Terminal where the fun really starts. You join a long queue with no cover, where you slowly trudge up a dirty staircase to wait while two immigration staff check you and if there are two or three flights it just gets worse.




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