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Leeds Bradford Airport
2.0 Star Rating: Poor
167 reviews

 



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Leeds Bradford Airport customer review :  12 November 2014 by Benoit De Grunchy    (Jersey)

Rating : 9/10

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Recommended

Really surprised by the negativity as we found Leeds Bradford to be a pleasure to use. No queues, plenty of seats and the facilities are on a par or better than comparable sized European airports which I have used. All staff we encountered were friendly and polite. Arrivals in particular was excellent - from plane to car in less than 15 minutes and that included getting hold baggage from the carousel. I will definitely use again and would recommend.



Leeds Bradford Airport customer review :  23 October 2014 by J Buck    (UK)

Rating : 8/10

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Recommended

I am very surprised at some of the negative reviews of the airport. Flew to Dubrovnick in September and while I agree with some of the comments about having to pay to pick up and drop off, the rest of the experience was good. Very little in the way of queuing, staff courteous and helpful. I was pulled over at security because of a recent knee replacement, but personnel were sensitive. Shopping/waiting areas were busy, but managed to find a seat to wait. No problems on return. Luggage appeared promptly and was through in less than 30 mins from landing.



Leeds Bradford Airport customer review :  14 October 2014 by Simon Jaston    (UK)

Rating : 7/10

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Recommended

Overall I would use the airport again, as for the size of it, the performance of the airport is passable. The airport however does lack facilities in terms of variety before you go through security your choice is a vending machine, ritazza cafe or WHSmiths - poor for an international airport, you would think there would be at least another cafe at worst. However the staff getting us through to the gate and onboard were helpful and efficient, it was obvious they were running round massively obviously short staffed. Though apart from the overall fact that as a hub to somewhere like Heathrow or a quick short hop to Europe it's a viable airport the best thing about my Leeds Bradford experience was the meet and greet service they have on site. It's located very close to the terminal and was a quick efficient helpful service that I would highly recommend anyone to use if you fly from Leeds Bradford in the future it's the one thing that will give you a guaranteed hassle free experience at the airport.



Leeds Bradford Airport customer review :  9 October 2014 by L Sewell    (UK)

Rating : 0/10

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Recommended

September 30th: took 1hr and 10 mins queuing to clear security for a Jersey flight. Obviously staffing problems but no info given over tannoy to allay passengers fears who worried flights might be missed. Staff were trawling lines to try and fast-track some but I heard a few instances of travellers being rudely spoken to. Staff were under stress and so were passengers. Not an ideal calming set-up. Poorly handled and did not give confidence that in a real emergency procedures would be managed well. Would not use this airport again.



Leeds Bradford Airport customer review :  6 October 2014 by James Dargan    (UK)

Rating : 0/10

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Recommended

Tatty little airport, certainly doesn't deserve the title "International". Badly run by an indifferent staff. It took over an hour for the baggage handlers to put out luggage onto the carousel, during which time the so-called customer service advisers decided to make themselves scarce rather than have to deal with the complaints about the delay. This is the second time in as many journeys to this excuse for an airport that this has happened. In future we will drive to Manchester - it's quicker!



Leeds Bradford Airport customer review :  23 September 2014 by Peter Summerscales    (UK)

Rating : 0/10

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Recommended

I have just been to pick some friends up from the flight LS272 from Alicante. I arrived at 2pm, Sat 20 Sept 2014, because several more airplanes came in at the same time. My friends took an hour to clear customs and because of this my parking charge went from £2 to £12. It is absolutely scandalous, daylight robbery £12 for one hour! If LBA can't handle more than one plane at a time they should not be in the business of trying to run an airport.



Leeds Bradford Airport customer review :  23 September 2014 by Peter Rodgers    (UK)

Rating : 0/10

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Recommended

I can endorse all the previous negative reviews. I and my family have used LBA for over 15 years and it is now a disgrace! Luckily I checked my email 07/09/2014 to find the car park arrangements had changed. I prepaid for long stay parking, usually insert credit card entering, insert credit card on leaving and away you go. Now take a ticket, on return from holiday your ticket MUST be verified at the extremely hard to find 'information' desk. What a debacle, people who did not know about the last minute change were left stuck at the barrier creating queues both in and out. 50 minutes from landing to exiting one of the smallest airports in the world, ridiculous. Facilities inside terminal are outdated, dirty, badly signed and a disaster if one has mobility/age issues. Get it sorted LBA or the same fate awaits you that Teesside suffered, Airlines pull out and you will become a non viable airport.



Leeds Bradford Airport customer review :  20 September 2014 by Steve Garrett    (UK)

Rating : 7/10

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Recommended

Flew out with Jet2 on the 3rs September to Ibiza and returned on the 13th. Just for a change, I can be a little more positive about the departure as things went smoothly. That is: Check in was fine, security a breeze and departed on time, well almost. We didn't even have the usual route march to the waiting aircraft. Food and drinks are maybe too expensive but most other airports are the same now. We parked in long stay having pre booked through another company and the shuttle to the terminal was waiting for us (lucky). Coming back: actually got past the immigration people relatively quickly as we were the only flight in at that time. Baggage took too long to arrive and then the business of getting back to the car. What's with the grass banking in long stay 2? That is between where the bus drops you off and where the cars are parked. And then, one of the two exit ticket machines was not working and no sign saying use the other one.



Leeds Bradford Airport customer review :  11 August 2014 by Steve Garrett    (UK)

Rating : 1/10

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Recommended

I have picked up and dropped off relatives here over the past few weeks and will confirm what everyone else says about this airport that it is ripping people off with its car parking charges. £2 for quite literally two minutes to drop somebody off and lord help you if you overstay the 30 minutes by even a second as they will add on another £4 immediately. Forget this 'it's all because of security', it's profiteering and the owners know it. Avoid if you can.



Leeds Bradford Airport customer review :  9 August 2014 by C Smith    (UK)

Rating : 0/10

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Recommended

What a disgrace you cannot drop any passengers off without incurring a £2 charge. I dropped 2 80 year olds off and you have to go and get a trolley some 100yds away if you can't find one then you have to drag your cases 200yds to the terminal It took me 2min to offload and get through the exit barrier this. Gives Leeds Bradford £60 an hour for nothing, they even park an Empty Police Van outside to stop you parking on the double yellow lines to offload although I did see a number of people offloading on the double yellow lines. Obviously they think Leeds are ripping people off.



Leeds Bradford Airport customer review :  8 August 2014 by J Hodgson    (UK)

Rating : 0/10

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Recommended

We booked the 'Premier lounge' for four people for before our flight to Bulgaria. When trying to check our luggage in, there was a problem with the travelators that take the luggage to the plane. To cut a long story short, by the time maintenance were called and fixed the problem and by the time we arrived at the 'Premier lounge', our flight had already been called and we were unable to even set foot through the door. I contacted the 'Premier lounge' and was told by the extremely rude and unprofessional staff that we would not be getting any form of refund.



Leeds Bradford Airport customer review :  8 August 2014 by Brian Holiday    (UK)

Rating : 0/10

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Recommended

Parked with Sentinal, very good experience, plenty of transfer vehicles, checked in ok, terrible queues at departures, approx 45 mins to get through. Once through chaos, long queues for food and drink, poor quality and very few seats to wait for departure, lousy waiting area. Once through departures 600 yard walk under dirty glass tunnels to the plane, terrible experience, worse for old and infirm passengers. On return, once again 600 yard walk, then 3 flights of stairs then another 100 yard track to passport control, ok there pretty quick then onto baggage reclaim. Worst experience ever here, carrousel 4 had 3 flights arriving at it so over 500 people fighting for cases, literally fighting, scuffling for space, children being crushed, people having troll lies pushed at them. We were over 1 hour getting our cases, people are so rude, pushing jostling and no one from the airport to supervise. I travel abroad 4 times a year and have been doing so for over 40 years and this is the worst experience ever in a baggage reclaim anywhere in the world. I will never fly from Leeds again, worst ever customer experience.



Leeds Bradford Airport customer review :  4 August 2014 by H Gill    (UK)

Rating : 6/10

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Recommended

This is my local airport and we use it regularly. It is a small regional airport- don't expect fancy shops and restaurants here. In fact don't expect any shops apart from WHSmiths. The parking as other people have mentioned is a farce. Expect to have to walk from miles away if you are in the long stay. We always use the valet parking option which is marginally more expensive but you do get to pull up and collect in the drop off zone (at an additional cost of £2, obviously). Security queues are usually okay, last time we were there a few weeks ago the queue stretched the entire length of the terminal and staff were having to ask if people were e.g. flying to Malaga as if they were they would have to be pulled out of the queue and sent to the front or they would miss their flight. Never ever seen it like that before. There are very few places to sit, unless you'd like to pay for the Premier Lounge - is there a theme here? Don't use up all your energy walking around all those WHSmiths as you will be walking down the side of the apron to your plane and up the steps. Just like they used to in the 1950s! The arrivals process is also retro. The escalator up worked last time I was there, I nearly took a photo. It has been broken for approximately 30 years. Then the queue for passport control- this is always pretty speedy to be fair but when you end up queuing in a corridor it feels like it's a long queue and out of control, even if it isn't. Overall the airport has expanded flights beyond its capacity to deal with them. Charging people for everything- dropping off, going through security at a reasonable rate, sitting down - is not the way forward and merely creates resentment. Witness the number of people being dropped off at the main road to avoid paying £2. They need to increase landing fees and improve seating areas and shopping. I will pay for a drink and a snack if I can sit down to eat it, If I am going to have to camp on the floor like a refugee I won't bother. If you think going on an aeroplane is still a romantic and exciting thing to do, LBA will disabuse you of the notion. If you think airports are merely jumped up bus stations, then you will feel right at home here.



Leeds Bradford Airport customer review :  4 August 2014 by Paul Glennon    (UK)

Rating : 0/10

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Recommended

I'm a minibus driver and it costs £6 to drop off and pick up which takes on average 3-6 mins this is stupid as for a car its £2. They have made the bays a lot shorter just so if you have a large car a van or a minibus you pay 3 times as much. This is the most expensive airport, we use Newcastle which is £1 and Manchester is free. Leeds Bradford airport is well known to all minibus and taxi firms as Leeds Bradford rip off airport customers. Most taxis and minibuses are now dropping passengers on the roundabout before you go in. This needs to be sorted out. My advice to you is avoid this airport at all costs.



Leeds Bradford Airport customer review :  28 July 2014 by S Everitt    (UK)

Rating : 3/10

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Recommended

Sadly it's my nearest airport but the roads to get there are all poor. Booked the long stay car park a couple of months ago and on arrival at 4.30 am, long stay one was closed off just as it was in May 2013 yet through the trees, cars and spaces could be seen. Long stay two was very full with cars driving round searching out the last few spaces. It was a Friday so many were off on stag and hen do's. After finding one of the few remaining spaces and unloading the luggage it was off to the bus shelter where more were standing outside than in. Eventually two silly little busses came together and we're off. Got dropped near to the building but had to drag cases across broken tarmac. A disgrace. In the building the signs told us two desks were open for the flight but there was only one miserable girl there and she was having to help the next closes girl due to her printer having packed up. Eventually we get through the check in and security to find the place heaving mainly with the weekend party folk drinking in the extended bars. Very little seating now and no chance of hearing any announcements. Food availability next to zero so waited to get some on board. Went to the loo and heard the call to gate one, got there and stupid barriers all over with staff at the gate not giving any direction as to best way through the obstacle course. Once on the plane, the captain welcomed everyone and apologized for the delay which was due to the airport not having any transport available to get the crew to the plane. On our return we were fine through immigration the problem began at baggage collection. One belt not used, another one with just one flight on it, and ours with three flights on it. Out of the building across the broken tarmac to the bus stop with one waiting. No driver on and no sign saying where it was going so took a chance and got on. Fortunately the right one. Got off the bus to be confronted by a grassed earth bank separating the bus rout from the car park so had to find a way round that. Manchester, East Midlands or even Birmingham next time all of them easier to get to and far better facilities. This place was better run when the local councils owned it and I never thought I would say that.



Leeds Bradford Airport customer review :  21 July 2014 by M Hunter    (UK)

Rating : 1/10

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Recommended

Could not find a parking space in pre-paid long term car park after driving round for 20 mins. When explaining problem to person sent to assist he was more concerned that I was raising my voice in frustration rather than apologising for the company's failings. He let me into another area with some parking. In the airport it was the same problem of too many people in the airport for their facilities. This was at 6am so what its like at peak times I dread to think. On return the passport check queue was massive and took around 40 mins to clear a British passport from the EU flight. To add insult to injury they were apologising for the wait because it was due to not enough staff for the expected flights arriving at this time. - My simple recommend solution is get enough staff for the programmed flights arrivals! Its what they get paid for is it not?.



Leeds Bradford Airport customer review :  21 July 2014 by S Dewey    (UK)

Rating : 2/10

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Recommended

This is my local airport so choose to use it for convenience but I really don't like it, especially since they "redesigned" it. The area for check-in is ok. The staff at check are a bit gruff though. It's once through security that I get depressed. I find the whole area claustrophobic as the ceilings are very low and very few windows to look out of. The 'restaurants' seem to be of the dark pub variety, not something I want to experience early morning. In order to get to any seating you have to follow the black path which to takes you through a narrow duty free shop, where obviously people are browsing and so can make for a slow journey through. Once through that area there is very little seating and it all seems to be hot and stuffy. On return have found in the past, that passport control can be slow.



Leeds Bradford Airport customer review :  21 July 2014 by P Hogan    (UK)

Rating : 5/10

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Recommended

Leeds Bradford Airport on the whole is not that bad "apart from the staff in the premier lounge". The main problem is the parking and that is very annoying but overall the staff and check in staff in particular are very helpful. I travel from here a lot and believe me there are a lot worse places to fly from, "Liverpool" is a prime example however the worst part of Leeds Bradford is the "Premier Lounge" experience. If you want a quiet and relaxing time to include a complimentary drink and snack before you board your flight £20 doesn't seem an unreasonable amount to pay but beware as you approach the reception you are likely to be met with disdain, from the untrained and ignorant staff who will try their best to make you feel like you really don't belong there.



Leeds Bradford Airport customer review :  7 July 2014 by Brian Crompton    (UK)

Rating : 8/10

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Recommended

Flew to Faro and back a week later both flights on a Sunday with Jet2. Parked in mid stay which costs £20 extra . Literally 2 mins walk from Jet2 check in which was efficient 10 mins 4 adults and a baby plus pushchair. 10 mins to get through security which was a shuffle rather than a queue pleasant staff at both check-in and security helped by having a baby. Terminal crowded but bearable found a seat for coffee and croissants no queue. On return at gate 14 the furthest for a walk (not a bus) to the terminal, 10 min queue for immigration and 15 min wait for luggage compares well with other airports. Drove out of the airport 50 mins after touching down.



Leeds Bradford Airport customer review :  1 July 2014 by J Taylor    (UK)

Rating : 0/10

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Recommended

I underwrite all the comments here about the appalling rip-off parking arrangements. The signing when you arrive by car the first time is confusing and bewildering. The "temporary free drop-off car-park" is tucked away at the furthest end of the site, a very long walk from the terminal. I would never use this airport if it were not convenient for where I live.



Leeds Bradford Airport customer review :  24 June 2014 by J Berks    (UK)

Rating : 1/10

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Recommended

I use this airport a lot, not through choice but it's local. The experience starts when you arrive. The airport has a deal with a taxi firm. If you use them, then you get the privilege of being dropped off at the door. Otherwise you have to park a long walk away and hike across busy roads in a gale and your drop off driver gets to pay £2 for the privilege of driving through the car park and stopping for 30 seconds. Once in, I generally don't take luggage, though I imagine its the usual airport cattle grid arrangement to drop off. Security, another opportunity to fleece the traveller is not lost on the airport and a fee is charged if you'd like to bypass the security queue and 'fast track'. Security is a compulsory activity so I see no reason why you should be able to pay to bypass your fellow travellers. Fair enough on optional activities but immoral on enforced ones. Queue up and you get the privilege of being spoken down to by their rude and surly staff. Once through duty free - selling the usual stuff and then the opportunity to visit not one, not two but three separate WH Smiths outlets all selling exactly the same. I assume they couldn't find anyone else to let their stores. Anyway - a boring shopping experience is guaranteed. Food and drink to be fair is pretty well catered for, though finding a seat can be a challenge. Once through the gate, for most flights you have another long walk to the aircraft, through a metal 'shed' style corridor arrangement. It just about keeps the rain out but it's cold and windy. Then across the tarmac in the rain and up the stairs. Yes they still use them! On return the passport queue is often quickly built up but rarely more than a few mins wait. The passport staff are officious but courteous. I firmly believe their baggage is the slowest of any airport I've ever used and have stood there for in excess of an hour on occasion. Also, on my last flight (last week) we stood on the plane for over 10 minutes waiting whilst someone turned up to guide us across the road and into their magic corridor. The steps had arrived long ago, though I can accept they can't let people off the plan unattended. Presumably they didn't know we were coming so weren't ready. Finally exiting the car park. We have a blue badge so can drop off for free. But the exit isn't manned so you have to stop, press the bell and wait, blocking up one of the 2 widely separated exits whilst an attendant wanders down from the terminal to let you out, making you very popular with your fellow captives who by this time are stuck behind you and can't move to the other exit. I assume they hope you'll just pay to avoid the embarrassment. On principle I won't. All in all, one of the worst airports in the UK.



Leeds Bradford Airport customer review :  19 June 2014 by Michael Swann    (UK)

Rating : 2/10

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Recommended

The airport has a lot of potential, but has 2 main issues with it. Firstly, you get charged £2 to drop someone off at the airport. It defies logic to annoy people before they even start their holiday, and this stinks of greed all round and makes you feel unwelcome and that they are doing you a favour by allowing you onto their property. Secondly, they have spent a lot of money smartening the departure side of the airport up. It is a good area now compared to previous. However, the problems start on your return, as it simply cannot cope with passengers arriving back at the airport. There are about 4 passport desks and you end up waiting ages to get through to your bags. To make it worse you get this patronising announcement apologising due to large number of flights. This is a con, and I have used the airport for years now and they always play the same message, no matter what time you arrive you end up in a massive queue. The issue is they cannot cope with the number of passengers going through it, and sadly each time seems to be worse than the last.



Leeds Bradford Airport customer review :  9 June 2014 by P Howgate    (UK)

Rating : 9/10

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Recommended

Haven't used LBA for some time and reading some of the reports I was concerned, but did not need to be. A very good experience. Sure it is a small airport and at peak times, when we travelled, it can get busy, outside of peak I would imagine its a very pleasant experience. The Jet2 check in hall is well organised, used fast track security and was worth it tbh. Found somewhere to sit and have coffee. Well organised at the gates and soon on the aircraft and left on time. There were a number of other flights going at the same time as well. On return, true there was a bit of a delay with bags but otherwise very good and will use again. I find the recent comments re Manchester as just laughable. They clearly have not used it recently. Now they do specialise in long queues and no where to sit. Well done Leeds.



Leeds Bradford Airport customer review :  2 June 2014 by B Cane    (UK)

Rating : 0/10

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Recommended

The whole LBI customer experience is shocking. Had airplanes been invented earlier I would describe this a 19th century airport operating in the 21st century - absolutely incompetent. Our plane arrived on time - no steps available. Bus trip from plane to terminal - a magical mystery tour. Immigration - only 6 desks which was clearly insufficient for the number of aircraft using the terminal at the time. Baggage reclaim - an absolute joke - 7 flights on just one carousel - it took 50 mins to reclaim two bags. Overall it took me almost 2 hours to clear the airport almost half the time it took to fly back from Tenerife and had to pay £12.50 for the car parking rather than £2. I live 30 mins from the airport but will be taking my business to Manchester. I recommend the management team to visit this to see how a real airport is run.



Leeds Bradford Airport customer review :  18 May 2014 by R Ellis    (UK)

Rating : 1/10

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Recommended

This is our first flight from here and it will be our last. The tone is set when you are tricked into the drop off zone and find you have to go into short term parking and have to pay to get out. This must be the only airport in the world where this happens. The lay out at check in and from there to security is amateur and involves barging through other queues. The queue for bag drop is longer than old fashioned conventional check in and the staff were exceptionally slow. It just gets worse from there. Back to Manchester next time - easier to get to and it feels like a professional airport not Noddyland.



Leeds Bradford Airport customer review :  1 May 2014 by G Gaunt    (UK)

Rating : 0/10

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Recommended

Dreadful experience. Was flying to Palma early morning. Was using on site car park. Was not aware of courtesy bus so decided to drop wife and luggage at drop off point and then park. Drop off point non existent - half the parking at the front of the terminal was closed off. As I was already committed to going that way and was not allowed to turn around - had to go in short stay and pay for then privilege. Still had to drag luggage up lots of stairs. Left wife at terminal and parked car. Courtesy bus came but was full - driver said another one was coming - waited 10 minutes - didn't show so decided to walk - very long walk and bus never came all the time I walked to the terminal. The terminal is cramped and not pleasant at all. When called to the gate, there was no guidance as to where to go on leaving the building and it would have been very easy to get on the wrong plane. On return it was very cold and windy and the queue for the courtesy bus was enormous - mainly because the bus was so small.



Leeds Bradford Airport customer review :  25 April 2014 by James Halinson    (UK)

Rating : 0/10

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Recommended

Having read up on the airport I thought I would have an easy first experience on the first time I was using it for an early morning flight to Milan. Unfortunately, despite arriving there pre-checked in and an hour and a half before the flight was due to take off, security was so overloaded and incompetent that 4 of us failed to make the gate on time. The only positive to come out of it was that the airport agreed to pay for a taxi to Manchester airport although not for the extra £110 flight charge not any compensation for the time wasted (best part of a day). Will not be using here again, my advice would be to give it at least 2 hours just to get through security, longer if you need to check in.



Leeds Bradford Airport customer review :  14 April 2014 by M Hyndes    (UK)

Rating : 2/10

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Recommended

I don't enjoy flying at all and I'm a resident of Horsforth on the border of the airport so it made sense to use LBIA. I won't be repeating the experience. The flying part (with jet2) was actually very good. The airport staff were rude and obnoxious. I have not experienced anything like it. They treat people like cattle. shouting and tutting and herding us. And I was not being slow moving. The man who saw me through the X-ray area was a disgrace to the airport. There is absolutely no need for their behaviour. I boarded my plane and went on holiday. On the return journey coming through Malaga I paid particular attention to their manner of dealing with their customers. They behaved beautifully. No one was shouted at or humiliated. The Spanish staff were courteous. I suggest the LBIA staff learn how to conduct themselves in their duties in a manner similar to Malaga staff. I will be joining the local residents in their fight to stop LBIA expanding.



Leeds Bradford Airport customer review :  14 April 2014 by D Hargreaves    (UK)

Rating : 0/10

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Recommended

This airport continues to find new ways of driving Customers away. Increased taxi drop off fees and very slow security checks make the longer journey times to Manchester and even travelling over M62 / M60 a much better option.



Leeds Bradford Airport customer review :  28 March 2014 by K Fraser    (Ireland)

Rating : 0/10

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Recommended

I have had the misfortune to be at Leeds Bradford for the last two Wednesday evenings. I am there for a flight to Dublin but there are also two weekly flights to Islamabad, one of which is a Wednesday. This is a big plane with lots of passengers and there are of course other fights scheduled for a Wednesday evening. Why then do they have only one security conveyor belt open - both weeks, manned by rude and surly security staff. I stood this week for 40 minutes whilst airport staff/maintenance staff/air crew etc elbow their way to the front of the queue and grind the whole process to a halt. I often work in Leeds but will be getting the train to Manchester in future.



Leeds Bradford Airport customer review :  10 February 2014 by Roger Litton    (UK)

Rating : 1/10

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Recommended

We registered for disabled assistance for my wife. The assistance on our return was excellent with a wheelchair waiting for her at the aeroplane door with two pleasant and efficient staff members. Two days before the flight, I sent a message via their online contact form advising that we had booked assistance, that we would be arriving by taxi at c.4.50am (at this time of the morning, journey time from home is eminently predictable) and asking how we should implement the requested assistance. We did not receive the courtesy of a reply so we were left completely in the dark. LBA do not allow taxis other than Arrow to drop passengers even disabled passengers - at the terminal door. This is obviously nothing to do with security and everything to do with maximising revenue by trying to steer passengers to using Arrow. We were therefore dumped in the car park by our taxi with no idea what to do next. We had two options: 1. For me to walk the 200 yards to the terminal and then walk to the far end where the KLM desk is situated, ask for assistance and then walk back to the car park. This would necessitate leaving my wife, with our luggage, standing in the car park at 4.50am on a January morning with no shelter. 2. help my wife to walk to the check-in desk while carrying our luggage. We obviously had no choice but to go for option 2. This makes a nonsense of requesting disabled assistance. LBA charge for taxis to drop passengers in the car park and charge taxis for collecting passengers. They also even charge for luggage trolleys. We used Arrow taxis on our previous visit. Never again.



Leeds Bradford Airport customer review :  15 January 2014 by R Tweedie    (UK)

Rating : 0/10

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Recommended

The terminal is poorly laid out with stairs everywhere. Flying to Dublin is particularly poor with customers having to queue in stairwells where the building doesn't look finished. The bar/ restaurant upstairs can > not cope with the number of customers when it is busy, the tables were dirty when we were there with long queues to get served. This is our nearest airport so we have to keep on using it - much room for improvement. The website for the airport is in denial about the reality of the place. Security works well, one of the better aspects.



Leeds Bradford Airport customer review :  16 December 2013 by Jake Andersen    (UK)

Rating : 9/10

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Recommended

I flew out and back this week and on both departure and arrival had an excellent experience. Check-in and security were very speedy with no queues. On time departure and arrival for Jet2 flights. Arriving back we had a quick walk to arrivals where customs arrived as we came up the escalator and baggage was there in less than 5 minutes. From exiting the plane to getting out of the car park was no more than 15 minutes! We'll done LBA.



Leeds Bradford Airport customer review :  29 November 2013 by Brian Fisher    (UK)

Rating : 1/10

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Recommended

What more can you say about this third rate airport although this time passport control was full manned the list is same as all the others. a) Taxi and bus drop off too far from front of terminal other airport's drop off at Main Doors Not 200 metres away. b) Overcrowded Security and check for number of flights Except Jet2 which has its own Porta Cabin Building. c) If more than two planes land you have to wait for buses "They only Have 2 in use". e) Normal Taxi have be a least 300 mtrs away to encourage you to use the airports private taxi service at higher rates. f) TheĀ£2 drop off fee. The airport layout is shambolic you have to constantly walk up and down stairs and a covered walk way that some third world airport would have.



Leeds Bradford Airport customer review :  14 November 2013 by Ian Fraser    (UK)

Rating : 6/10

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Recommended

Have flown out of Leeds on a number of occasions this year always at the 7am peak. Great efforts are made now to get people on planes, from 5.30am boarding starts which obviously free up 150+ seats, so by the time we started boarding at 6.15am plenty of seating spaces, we have had no issues at 5am getting a seat this year. The opening of 6 x-ray machines has speeded the time through security, in mid October we never stopped walking and were through in less then 5 minutes, great when you think 45 minutes plus in March. Returning is still an issue, we could not get off the bus in September due to KLM boarding , in October no belt number came up on the board, but as only 3 belts did not take over a minute to locate our belt, still long customs queues and a long walk along the walkway for us oldies. Compared to Malaga and Ibiza the only other airports used this year, Leeds gets high marks, based on these two, a lot worse out there.



Leeds Bradford Airport customer review :  10 November 2013 by Rhys Thomas    (UK)

Rating : 9/10

Queuing

Cleanliness

Facilities

Recommended

Parking was simple, check in quick and security excellent - took less than 2 minutes. Shops and eateries are good for the size of the airport and plenty of spare seats. Arrival back was efficient - disembarked and cleared customs in 5 minutes, luggage reclaimed 5 minutes after that. I have always found LBA to be very good.



Leeds Bradford Airport customer review :  30 October 2013 by John Leigh    (UK)

Rating : 3/10

Queuing

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Recommended

For those who have only recent experience of this airport, I can advise that at one time it was a pleasant place to fly from with relaxing places to sit, read or have a quiet snack. It is our local airport and we have generally seen it as the first choice of airport. It has changed drastically for the worse in recent years and the management should be hanging its collective head in shame. On our last departure from there, 13 October 2013, we arrived in the terminal to find there was hardly anywhere to sit. People were sitting on steps, ledges, any place they could rest their bottoms. We decided to use one of the cafes. All of the tables were covered in the dirty dishes left by previous occupants. We made use of one corner of it. But for the hour we were there no attempt was made to clear that or any other table. The place is cramped and unpleasant, but it does have a large area devoted to the sale of perfumes if you want to deflect the smell of beer and congealed grease.



Leeds Bradford Airport customer review :  26 October 2013 by R Kirkham    (UK)

Rating : 5/10

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Recommended

My heart sinks at the prospect of using LBA. I have had numerous miserable experiences of the airport on the Dusseldorf route, both out and return. The most memorable was last year when having landed and disembarked from the aircraft, we appeared to be locked out of the airport having walked along the 'green mile' (aka the covered walkway that lasts forever). A German national behind me remarked 'does Yorkshire close at 9 pm?' Just before someone appeared, turned the lights on and let us in to the terminal! Yesterday however, I have to say I was shocked (pleasantly). I came in on the BA flight from LHR and had the unexpected pleasure of the airbridge, no queues and no hassle. I was off the aircraft and into a cab in 6 minutes! All good apart from the price of the cab home but as these reviews testify, LBA exists to liberate you of as much money as possible. It's a bit like reverse quantitative easing for the weary traveller. So I have to objective and as much as it pains me, the last experience of LBA was fine.



Leeds Bradford Airport customer review :  26 October 2013 by John Morgan    (UK)

Rating : 0/10

Queuing

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Recommended

You get wet to and from the plane, they cant cope with more than one plane landing. Shops are more important than customers. You go upstairs to come back down again. Parking drop fee should be free and not a hike away. There should be attendants at the gates at all times to help. The forecourt looks a total mess. You are greeted on plane arrival by std call center we value your custom (I think not) we regret delay always, why not address the reason?



Leeds Bradford Airport customer review :  23 October 2013 by Harry Mark    (UK)

Rating : 0/10

Queuing

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Recommended

Flew from Yeadon because it was much cheaper than Newcastle for similar dates. I won't be in a hurry to fly from here again. The airport is unable to cope with the expansion of flights being offered by Jet2.com. One has to queue for everything. For example the bar had a long queue snaking through it on a busy Saturday afternoon and only 2 staff behind the bar. You need a drink to fortify yourself for the mammoth walk to the plane along a leaky corridor. As mentioned previously the return experience is as bad. Long wait to get off the plane and another delay in a bus between the plane and the terminal building. An apology went out over the tannoy because of the long wait at immigration. This was caused by 2 planes arriving at the same time! Avoid if possible.



Leeds Bradford Airport customer review :  14 October 2013 by C Allman    (France)

Rating : 2/10

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Recommended

Awful airport, one of the worst I have to use. Catering is poor, shops close early, it gets packed solid in summer, drop off arrangements are a rip-off at £2 a shot with no free waiting period.



Leeds Bradford Airport customer review :  8 October 2013 by Anthony Robinson    (UK)

Rating : 0/10

Queuing

Cleanliness

Facilities

Recommended

This reviews not just based upon my most recent visit, it is based upon both visits this year as they were both as bad. If the operating problems were just a one off they would not have been identical on both occasions. I realize that airports like everywhere else have busy periods but it is up to the management team to manage those times and as they should know when most flights are due to take off and land be prepared for them. Arrive at the airport, you cannot drop passengers outside the terminal without paying £2 for the privilege so all the party must go to the car park and get on the 16 seat mini bus. Early morning there can be 16 people waiting at each bus stop so give yourself plenty of time to transfer to the airport. Once at the airport the check ins do move reasonably fast but that's the airlines ground services who have made that possible. Then the nightmare of security. Please allow an hour or so for this unless of course you pay extra to fast track. Now I begrudge this as I've already paid for security in my initial not insubstantial charges made by the airline. Once through security you are taken through a maze of shops with no where to sit. As I usually have my elderly parents with me and they've had to endure the security line this is a requirement. The cafes, bars and restaurants are all very over priced, I know airports are not cheap places to eat and drink but LBA is a lot more expensive then Manchester or East Midlands near by. Once you land back the real nightmare begins. It always seems to take the airport by surprise that more then one plane lands within an hour. The walk outside to the terminal building can be 400m in a covered walk way, then a further 3 to 400 m inside, up stairs and crossing the path of other passengers getting onto departing planes. Once you arrive at the passport control area there are only a maximum of 6 border guards, yesterday this was full manned however I have known only 4 with 1 taken up by priority line (extra fees apply). It has taken me so long to get through this debacle that they had taken my case off the carousel and into left luggage and I was not the only passenger on my flight that this happened to. Once through, the buses to the car parks are the same. The drivers are great but with only 3 of them and 16 sweater buses they are fighting a losing battle. All in all avoid if possible. Which is a pity as its a great local resource badly managed.




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