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LAX Los Angeles International Airport Passenger Reviews and Customer opinions



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LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  27 March 2010 by W Pollitt   (USA)

Customer Rating :  1/5

1 Star Rating   

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TBIT terminal is a real joke upon arrival. Getting through immigration takes up too much time - as baggage gets jammed on the carousel. I was one of the first through immigration and could witness the jam. Then getting through customs was another long wait. I noticed very rude staff when a visitor from Russia had simple questions on what to do at the customs line, docments etc. Totally uncalled for.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  11 March 2010 by E Mabley   (USA)

Customer Rating :  2/5

2 Star Rating   

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Terminal 3 (Virgin America, Frontier, Alaska, Horizon). T3 is one of the older terminals at LAX and it definitely shows its age. The corridors are poorly lit, there is not enough floor space or seating for the number of gates, and the floors and carpeting are worn and dirty. Not enough restrooms and food/beverage/shopping is of low quality. There is, however, a very good view of the north runways and not as much of a walk between curbside/check-in and gate as in other LAX terminals. Security queues and TSA efficiency seem a bit better than average for US airports.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  27 February 2010 by J Silverstone   (UK)

Customer Rating :  4/5

4 Star Rating   

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Readers may be pleased to hear that reconstruction and expansion of the Tom Bradley International Terminal began this week with a brand new state of the art concourse slated to open in 4 years. Costing over $1 billion and employing over 4000 the terminal will be brought up to standards expected at a major airport.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  23 February 2010 by David Russell   (UK)

Customer Rating :  4/5

4 Star Rating   

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Arrived by United at the international terminal. Usual US farce with collecting bags then re sending them off for the next flight. Had to exit the terminal and walk around to terminal seven, about a 10-15 minute walk then through security again for the domestic flight. Security and immigration was quite quick though. Allow plenty of time to connect. On the return it was great. Arrived at the United terminal seven and departed from the same location about five gates away. Very busy terminal but it has shops and restaurants and seating.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  6 February 2010 by R Kunz   (Australia)

Customer Rating :  1/5

1 Star Rating   

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A horror of an Airport. In need of a demolition and rebuild and staff need training on how to be courteous. I travelled through here on business 5 years ago and recently decided to take the family to Disneyland and nothing had changed. We expected LAX which is a major hub to be at minimum world standard. Nowhere to sit due to over crowding no where to eat at TBIT and chaos is the only way to describe security and immigration. I think San Francisco is the way to go.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  1 January 2010 by N Werner   (Switzerland)

Customer Rating :  4/5

4 Star Rating   

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Arrived and departed on AA from / to LHR and was using T4 (AA own terminal) at LAX. Since AA only has two international flights a day from LAX (to NRT and LHR) the facilities were pretty straightforward and easy to use. However when we arrived there were only three people at immigration (2 for foreigners and 1 for US citizens) so I was glad that I ran from the plane to immigration as people who came out last had to queue quite a while to get through. I waited for approx 15 minutes but the immigration officer was pretty friendly and efficient. After immigration my luggage was waiting and I could go through customs where again only two officers were handling almost 300 pax. All in all I was at my car rental in 45minutes after touch-down which was not bad. When I departed the check-in hall was quite busy and AA has implemented the self service check-in everywhere so you could see many pax who were confused and needed help by the grumpy ground staff. TSA was quite quick and so was security. There is no immigration if you leave from T4 on an international flight and you just hand your departure card to the ground staff at the gate. Facilities are so so at T4 and consists of a few shops selling magazines etc and two mexican restaurants. Since it was before Christmas the terminal was quite full and it seemed every flight that day was overbooked. Restrooms were ok but I have seen better and cleaner ones at other airports. I think T4 is not a bad terminal to use and I found it to be quite efficient and rather modern in comparison to other terminals at LAX.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  20 December 2009 by R Saraswat   (India)

Customer Rating :  3/5

3 Star Rating   

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Coming into LAX from DXB a breeze. When you are leaving LAX the trouble starts - there is a major confusion at the check-in area.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 December 2009 by Dan Jones   (Australia)

Customer Rating :  3/5

3 Star Rating   

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I would agree that Terminal 3 is not big enough to accommodate V Australia, Virgin America and Alaska Airlines and I would recommend that you eat elsewhere before heading through security. Other than that, queue times were minimal, I had heard horror stories but in my case I must have been lucky.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  5 December 2009 by John Oram   (UK)

Customer Rating :  3/5

3 Star Rating   

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Check in was a breeze and the airline were going to take the baggage to the bizarrely elaborate TSA screening so no separate queue for us as on previous occasions. TBIT is still under construction but there are signs of progress. Security staff were noticably courteous but the processes remain frustratingly pointless. In response to previous comments there various staff members shouting out stuff but only in a very general public announcement kind of way. In addition to failing to appreciate the futility of their role they also fail to understand that shouting in English is going to miss about 80% of the audience in TBIT. There is a pinch point for a particularly slow passport and boarding card check and I am glad we were in Fast Track. TSA have completely failed to acknowledge that if they are going to be so puzzlingly meticulous they need more than two people assigned to that task.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  29 November 2009 by Michael Sommerville   (Denmark)

Customer Rating :  5/5

5 Star Rating   

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My own recent experience with LAX is top notch. Coming from AMS on KLM with my bike in the lugage compartment of the plane everything went smooth. Passport controls quick and with good, friendly touches from the customs officer, and arriving into the baggage claim area - less than 20 minutes after walking off the flight, I was happy to my bike was waiting for me in pristine condition. Same on return, no hold ups, straight through and with a very effective and happy crew at the security check. LAX was good to me - five out of five stars!


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  26 November 2009 by John Oram   (UK)

Customer Rating :  4/5

4 Star Rating   

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I tell it like I find it. Our latest arrival at LAX was pretty pleasant. We arrived on time on BA279 from LHR and in spite of recent Lufthansa and Korean arrivals, we had no problems. The light airy immigration hall was well manned and staff were courteous (enough). It is comforting to be able to see back from the baggage carousel just in case your partner is having any problems getting through. Baggage was delivered quickly and the customs line was short. The exit areas are under heavy refurbishment and unattractive but the rental shuttle came within moments.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  10 November 2009 by Steve Hayes   (New Zealand)

Customer Rating :  4/5

4 Star Rating   

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I have used LAX three times over the past week. Coming into LAX in terminal two then another flight out from terminal 8, with the last flight leaving from terminal two. All times were a breeze. On arrival I was processed by a pleasant immigration officer and was kerbside within 45 minutes of landing. Terminal eight (United Express) a few days later was easy to navigate, quick security, reasonable selection of food outlets once past security. Flying internationally from terminal two on the last flight was a breeze. 10 minutes to process security and screening, then onto a very good Air NZ lounge. Unlike others, I experienced no surly or unhelpful staff - which to be honest is a surprise given past experience here.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  13 October 2009 by Neil Ramsay   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Arrived late afternoon at TBI. Long queues at immigration but moving quickly. INS staff surprisingly civil compared to other times. Long delay collecting baggage and a long queue for customs. Time from landing to out onto the street, 2 hours. Dinner upstairs at TBI. Lots of construction going on but managed to find a place with a half decent sit down meal. Then walked to Terminal 5 for NWA kiosk check in and bag drop which was quick and efficient. Security check was somewhat chaotic with long queues at the machines holding up pre security boarding pass check which caused congestion and confusion. Resulted in my boarding pass being checked 3 times in the space of a few yards and a somewhat gruff exchange with the person concerned! Once airside, terminal 5 was spacious and comfortable for our long wait. Toilets clean, flight info readily available, snack bars ok. Arrived back 4 weeks later thru Terminal 5 with no problems and walked to Terminal 3 for Virgin Australia check in. Small area and very hot and crowded with long queues with 2 VA flights due for departure within one hour of each other. Security check was efficient and quick. Food situation in this terminal airside is dire. Eat somewhere else before hand. Plenty of room to sit and wait however in the 1960's style decor. Not a bad LAX experience overall.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 October 2009 by Jane Tuckett   (UK)

Customer Rating :  5/5

5 Star Rating   

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We travelled Amsterdam to Los Angeles LAX. Although I'd flown out of Los Angeles before and into it, I'd never made it as a port of entry followed by a connecting flight. I don't know if we were just lucky but there didn't seem an enormous amount of people waiting to clear Customs when we reached the Immigration Hall, a large number of officials doing passport checks etc on duty, someone checking entry forms as you waited and the whole process did not take long. Didn't time it but might have been 30-45 mins. No great crowd at Customs to tell him you didn't have anything and hand your form in. After dropping the bags at LAX we then needed to get to Terminal 5 from Terminal 2 and there were staff standing around asking where you needed to get to and then giving you directions. As we had plenty of time for the next flight we walked and it's a simple route. Again, the security checks to get to our gate were pretty quick. I would quite happily use LAX again. Don't quite understand why we were told to complete those ESTA (?) forms over the Internet for Immigration before we left for the trip as we still had to fill in one of those visitors green and white cards given out on the plane.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  6 October 2009 by E Robertson   (UK)

Customer Rating :  1/5

1 Star Rating   

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Spent 2 hours in transit here while travelling Air New Zealand from Auckland to London. Long queues, rude staff and a lounge from hell. Would not recommend. Routine was as follows- get off plane, stand in line for 20 minutes then go to immigration, stand in line for further 30 minutes, get shouted at by official, fingerprints taken, get blamed for the machine not working, wait in line to go back up to lounge right next to plane, wait in lounge for hour with no entertainment then board plane in fouler mood than when you started.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  5 October 2009 by L Pulliam   (USA)

Customer Rating :  4/5

4 Star Rating   

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I must be one of the lucky ones as I never have any problems at LAX and I travel through there 3-4 times a year. Just last week we flew in and out of LAX with Southwest Airlines. The area was clean, good signage and we were off the plane and had our bags and out off the airport in 15 minutes. Record breaking time as far as I am concerned which was great as we were on a very tight time schedule that evening. On our flight home the ground staff were very pleasant and in a good mood which made the whole experience very nice. We will be back there (LAX) in a few months for an international flight so we'll see how things go then, but for now I have to give LAX a thumbs up.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  21 August 2009 by Brian Smith   (Japan)

Customer Rating :  3/5

3 Star Rating   

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This airport is really shabby, even JFK is better. Delta's terminal 5 is dirty and extremely crowded. Getting between the terminals is ridiculously inconvenient. Either you wait for a bus to putt putt around to the various terminals, or just walk, like I did. The place seems to be under renovation, and the Tom Bradley International Terminal where Korean Air, ANA, TAP, and Air Tahiti Nui go out of looked to be renovated already, and quite nice. The Star Alliance lounge over there was outstanding. Even the security lines were not overcrowded and functioned well. If they can uniformly get the whole dump to look like the renovated parts of TBI, then it could be a good experience.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  17 August 2009 by Colin Shi   (USA)

Customer Rating :  2/5

2 Star Rating   

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I arrived from a Continental flight from Houston and had to connect to a JAL flight bound for Narita. I asked some workers where Japan Airlines is, and they just say Tom Bradley Intl. Terminal. At first, I didn't know what a TBIT was since no one would help me until I looked at the map. To get there, I had to exit Terminal 6, cross several streets that are full of traffic, and catch a shuttle bus to get there. Then, the TBIT is so old that part of the check-in area is being rebuilt, resulting in long lines. The seating area is so small that it only provides half the seats required for a full 747. And the best part is the restroom. They are totally disgusting and look like they are cleaned once a week. However, my arrival experience was a bit better. The arrivals of the TBIT have been renovated. Immigration took nearly 20 mins. but baggage arrived very quickly. Overall, a very disgusting airport. Tom Bradley should be growling in his grave. This airport is an embarrassment to the United States, since so many international flights arrive and depart from LAX. Next time, I will surely use SFO when traveling to Asia next time.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  14 August 2009 by C Barkei   (China)

Customer Rating :  1/5

1 Star Rating   

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We flew into LAX from Seoul - the arrivals and connection on to San Diego was not too bad and the domestic terminal (United) was reasonable for the hour wait. Our return was pretty dreadful - TBI is a joke in terms of customer service, direction, queues and confusion. The agents were unfailingly polite - except two ladies serving hotdogs from a concession - some of the most abrupt and rude people I have ever met. Facilities waiting for an outbound international flight are simply unacceptable.


LOS ANGELES LAX INTERNATIONAL AIRPORT review :  12 August 2009 by R de Villa   (US)

Customer Rating :  3/5

3 Star Rating   

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Terminals 1 and TBIT. Arrived on Southwest Airlines and was self-connecting to a flight on EVA Air. Bags from Southwest came out within 10 minutes. Since it was evening, walk from Terminal 1 to TBIT on departure level was easy (~10 minutes). TBIT is still undergoing renovations, but some parts are complete. After check-in, spent time at ReLAX lounge behind food court. Nice views, WiFi, and snacks. Line for security was short. Since EVA's departure was at 1 AM, I did not go through security until after midnight. Unfortunately, shops were closed. Could not buy water for the trip which was not good. Despite the renovated area, the departure gate did not have enough seats for everyone. The bathroom close by looked newly renovated, but cleaning crew did a poor job of keeping it clean. On the return, we lucked out since TBIT was not yet busy. Friendly immigration officer. Baggage carousels were awful. Although they were new, the carousels couldn't handle the volume of bags from one 744. The carousel would stop and a baggage handler would have to make room for the bags. Too bad none of his colleagues wearing the same uniform helped him. Customs/agriculture officer gave us the LAX attitude reported previously.


 
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