LAX Los Angeles International Airport Passenger Reviews and Customer opinions   No Star Ranking Awarded         Add your Los Angeles LAX Airport Review   Los Angeles LAX Airport Ranking

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  28 July 2011 by G Vlcek   (Australia)

Customer Rating :  1/5

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I connected through LAX from Sydney to Vancouver and back. The design of this airport lacks facilities, staff and size to deal with the amount of people passing through. Waiting in the lines for immigration, customs, security took ages. I connected from a flight that arrived in Terminal 3 to one in Terminal 5 and what I found most surprising was that I disembarked the plane and out of the airport without going through security or check-point. This airport needs to provide a way for passengers connecting to from one terminal to the next by walking through the airport, not outside of it. At LAX is that there is a lack of shops and/or vending machines on the way out of arrivals.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  25 July 2011 by L Winstanley   (Canada)

Customer Rating :  1/5

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Arrived LAX from Baja. I've travelled the same route, Baja, LAX, Vancouver numerous times and my biggest complaint to date with LAX is lack of wifi options. I have never once been able to connect to the wifi, very frustrating. LAX should follow other major airports with a free wifi. I waited 3.5 hrs in the immigration line, a scuffle broke out when some airline came through to collect its passengers. There was one immigration officer and at one point he took a break leaving no one. Adding to the frustration was the fact as a Canadian I am not automatically subject to the finger print and retina scan. My suggestion, put Canadians in a separate line up as they will be processed quicker and lessen the lines. I missed my flight along with a lot of other people that day.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 July 2011 by Brent Burney   (New Zealand)

Customer Rating :  2/5

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Arriving on Air NZ at Terminal 2. Usually this is great and there is almost no delays, but not this time. The queue would have progressed well if a number of journalists had not been given priority treatment which held up one of the desks for 30 mins. Also, the non-US line was divided into two by a very elderly man working for Immigration who waited until there was a jam, then released some people into a second queue, but did so in such a way as to prolong the queue and queue-jump some people. The real problem, however, was that there were simply not enough staff on duty there. There were more desks closed than open. Once through, the rest of the experience was fine. I have had lots of positive experiences at LAX in the past, but I now understand what people have been moaning about.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  18 July 2011 by Katherine McWhirter   (Australia)

Customer Rating :  1/5

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We have just returned from the UK via Los Angeles Airport. We flew from London with Virgin Atlantic and to Brisbane with V Australia. It took 2.5hrs to clear customs and immigration and we were only in transit. No signage of how to find V Australia. We did find the correct terminal which advised ticketing was upstairs. (Even though they were both Virgin flights you may as well be on different airlines as no through ticketing). Upstairs was another problem - how to get there - no one in the building, escalator blocked off. In the end asked a cleaner who pointed out a lift outside the building, tucked in a corner. Once up there chaos reigned and it was another 45 mins before we reached the Alaskan lounge (V Australia). Was too tired to notice cleanliness, but surely something can be done about the ridiculous performance of clearing customs and immigration when in transit. We arrived in at 7.25pm and our flight due out at 11.55pm. We did not have much time to spare even with 4.5hrs. Unfortunately we are returning in Jan next year and can look forward to another happy 2hrs in customs and immigration no doubt. Huge queues to go through security after checking in with V Australia. Not a happy experience.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  11 July 2011 by P George   (USA)

Customer Rating :  3/5

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I'm also excited about the Bradley West expansion. TBIT is getting way too crowded. The renovation improved some things but not much. Check in was long and tiring as usual but after that its not too bad. The place is clean security is efficient and flight was on time. Boarding process was long compare to other airports and could be improved. It seems that they added a few shops but not many. A bit less hassle than in 2009 but not much. Elevators are cramped and old. Staff okay.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  5 July 2011 by G Arizala   (USA)

Customer Rating :  3/5

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Los Angeles International Airport is a fine airport by any means, but the TBIT is a mess. I've been there twice over a period of 4 years and the construction is still not done. The TBIT is also confusing and difficult to navigate in most circumstances. The Food at the food court has ridiculous prices-$9 for a bowl of ramen?

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  5 July 2011 by Andy Sampson   (UK)

Customer Rating :  4/5

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Everyone should be aware that the Tom Bradley International terminal is undergoing a $1.5billion expansion. It can't be seen as it's being built on the West side of the building but once completed it will double the size of the terminal. Departures will include 19 new gates, a great hall containing shops lounges and restaurants Arrivals will be reconfigured with twice as many baggage carousels and new immigration and customs areas. The terminal had been designed by the same architect that designed Seoul incheon airport. One of the worlds best. Check out the airport website and if you see the designs you will be impressed. Finally a vast improvement.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  1 July 2011 by R Reinscheid   (USA)

Customer Rating :  1/5

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Avoid LAX under any circumstances, take your business elsewhere! I just arrived from KLIA (Malaysia) last night. LAX is a totally incompetent place full of rude people. The plane landed on time, but there was no gate available, as if those LAX air traffic controllers didn't know that this plane was arriving there every night. It took 40 mins to even get a gate, then the awful lines at immigration, the unfriendly treatment, another 30 mins before the luggage even starts arriving and to top if off, three endless lines to get through customs. Total time to get out of this: 2.5 hrs.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  30 June 2011 by S Brown   (USA)

Customer Rating :  1/5

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LAX is an embarrassment of an airport for such an important city as Los Angeles. I used to live in LA as recently as 3 yrs ago, so know this airport well. Even then I used to avoid it when possible and use SNA or Long Beach instead. I don't know what they spend money on at LAX, but it looks like nothing is ever upgraded or repaired there. It's crowded. It's chaos all the time, any time of day or night. Go to other major US cities and they have airport terminals with big windows, skylights, modern bathrooms with hands-free sinks etc, not LAX. Food options here are abysmal too.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  14 June 2011 by J Jensen   (USA)

Customer Rating :  1/5

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While traveling to and from KLIA in Malaysia, we went through LAX. I will avoid this airport at all cost in the future. We arrived into LAX for the outbound leg of our trip, luckily we had our bags transferred by the airline so we did not have to collect our bags first. We had to go from on of the more distant terminals from the International Terminal. We waited outside for the shuttle, but after 15 minutes we gave up and walked. There was a light evening rain but the walkways are not generally covered so by the time we got there we were a bit wet. The one bright spot was passport control was fast and the TSA was friendly. Now for the nightmare of the return trip. Immigration was nearly a 90 minute wait. My wife is a PR of the US and she and I was told to go into the US line. Once there the TSA officer was rude, disrespectful to me and my wife and despite the TSA mission statement was completely unprofessional. We then collected our bags and waited for another 45 minutes to get out of customs, and it would have been longer if we would have been selected to have our bags screened. Went to Terminal 6 which was a construction zone, surprised they didn't issue us hard hats. While I know LAX is in desperate need of terminal updates, sitting in a terminal and hearing hammers for 90 minutes before a flight can give you a headache. Avoid LAX, use SFO or SEA for your flights to Asia!

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  14 June 2011 by O Appleby   (Australia)

Customer Rating :  4/5

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We travelled through LAX in May and June and considering we had to get our bags off the plane, check them in again, wait around for ages, find different terminals etc both experiences were pretty painless and definitely better than a few years ago. Staff were friendly and helpful.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  2 June 2011 by Patrick Curren   (USA)

Customer Rating :  4/5

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Experience at LAX can vary a lot from terminal to terminal. Some are quite nice, while others are not. I have not experienced undue delays when arriving on an international flight, but experienced slow departure lines on heavy travel days. The facilities in most terminals are fine, and overall comfort of this airport is no better or worse than many US international airports.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  29 May 2011 by Frank Mauz   (USA)

Customer Rating :  4/5

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Departing and arriving at international terminal a pleasant surprise. Security and immigration were fast. Perhaps I was just lucky, as there were no long lines departing (3 pm) or arriving (around noon). On arrival it helps if you fly a foreign carrier (Singapore in this case). Aside from superior cabin service, there are fewer US citizens and the immigration lines should always be shorter. LAX is still a far cry from wonderful airports like Incheon, Hong Kong or Changi.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  12 May 2011 by Sander van Kan   (Netherlands)

Customer Rating :  4/5

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We arrived from London at the TBIT terminal. Flight was punctual and so we arrived LAX spot on time. After unloading the plane we went to the TSA security and collected our bags. After a talk with a member of the customs team, we passed the complete inspection in less then 45 min - I think we were lucky. Our flight back home, we arrived Terminal 4, 2.5 hrs before departure. Bag drop desk was fast. After we went to our gate, we encountered the security post. After just 15 minutes we cleared it. There were enough seats in the waiting area.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  9 May 2011 by Jason Burnie   (UK)

Customer Rating :  2/5

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United terminal. After my first visit to this airport 10 years ago my opinion of this airport remains unchanged. It is probably the least tourist-friendly airport in the world. The signs are not adequate, although the existing ones are not confusing. Once you collect your luggage and come out in the arrival hall, you're on your own. No information desk, only a little exchange kiosk. If I didn't prepare my own info before hand, although I know all my heart that you need a car in this city, but there should be a sign or some basic information available how to commute around the airport or where the rental car service desks are. However, the flight connection within United flights is not too bad. I wonder what it would be like if I had to make a connection with other airlines in the different terminal.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  9 May 2011 by A Carroll   (New Zealand)

Customer Rating :  1/5

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This airport is a disgrace. They potentially have a huge number of passengers transiting through here every year and they provide nothing for them. They need to take a look at what Singapore offers for transit passengers - swimming pool, transit hotel, free trips into the city etc. I avoid LAX if at all possible - its just so boring.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  25 April 2011 by R James   (UK)

Customer Rating :  4/5

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My experience has been one of extremes. The lines in TBIT have always been long and very easy to get in a slow moving line with people requiring secondary screening or who are incapable of filling out a form. On other extreme going through T8 travelling in Business or First I normally get through as UK citizen in 10 minutes including the walk. Bags though are universally slow. On the other side, TBIT has good food outlet and shopping choices whereas T8 has virtually nothing. So if flying out and peckish you should walk to TBIT to shop and eat then go back to T8 to enter TSA. I am flying BA into LAX for first time in December and desperately hoping the rebuilding works have improved CBP. Best thing about LAX is the California climate and 4 runways, only had two delays at LAX and they were from morning fog.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  21 April 2011 by Paul Nicholson   (UK)

Customer Rating :  1/5

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My experiences arriving at Lax have been awful. And it has always been down to the immigration and passport officials. They are the rudest, most sullen and aggressive in the western world.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  13 April 2011 by J Tydeman   (UK)

Customer Rating :  1/5

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This airport, which I have managed to avoid for several years, is still staffed by the most charmless, rude people I have ever encountered. It seems a bit less haphazard and chaotic than when I last used it but not much. The queues for passport control were horrendous, with rows and rows of empty booths and only a few staff trying to deal with hundreds of inbound flights. Appalling.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  5 April 2011 by Bill Hansen   (Japan)

Customer Rating :  2/5

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Transferred in LAX while flying Delta HND-SFO. I do not know who is responsible for maintaining the terminal, but probably the worst experience I've had on an international flight. Arriving international passengers have to walk for about 10-15 minutes along dimly lit corridors resembling either a dungeon or an underground street crossing in a poor and not-so- safe city. Clean, to be fair, but really ugly (and a long walk) after a 10 hour flight. Huge queue at the passport control, for both citizens and non-citizens. Staff needed a gentle suggestion before they started diverting passengers with young kids to priority counters. Luggage claim signage was wrong , pointing passengers to the wrong carousel. Once out of the customs area, there was no clear signage on how to get to the domestic gates for boarding. Security check and domestic boarding area were alright, though food selection was poor. I will definitely try avoiding LAX in the future.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  21 March 2011 by D Silverstone   (USA)

Customer Rating :  2/5

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Imagine JFK's awful Terminal 3, except expanded to an entire international airport. Now you're halfway to imagining the misery that is LAX. I've flown through almost every terminal here, and each one seems worse than the last. Dirty, outdated facilities. Surly and/or incompetent staff. Impossible transfers (options: hoping for a shuttle bus, or getting run over by 8 lanes of traffic). Security is still haphazardly shoehorned into the old terminals, resulting in confusing arrangements and lengthy backups, and customs/immigration at the TBIT is at best, slow and disorganized. The only positive thing I can venture to say about LAX is that with the wonderful southern California climate, weather delays are almost unheard of!

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  19 March 2011 by L James   (USA)

Customer Rating :  2/5

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Flew back from a recent Asian trip. TBIT was completely chaotic. The lines for US citizens were no faster than foreigner lines. And the lines through the US customs was a joke, since you could not figure out where the line starts. Airport staff offered no help since this was the USCBP's problem.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  16 March 2011 by Peter Meyer   (Canada)

Customer Rating :  1/5

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Mexico to LA to Vancouver. Clearing in LA was totally ridiculous. Customs agents and staff had no idea on how to organize travelers. It took a full 2 hours to get through and we barely made our connecting flight. None of the staff seemed to notice the almost riot starting in their midst when people were shuffled around in circles with their baggage. No excuse for this at all!

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  9 March 2011 by S Stuart   (UK)

Customer Rating :  1/5

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I will never transit through this airport again - or probably any airport in US. We were flying LHR to New Zealand. Forced to pay 14$ for the privilege of an ESTA although we would only ever be in transit. On arrival at immigration there were hundreds of non US passengers, many of whom were in transit. We had just 2 immigration officers. sometimes it was taking the officers 20 mins to deal with one person instead of referring them on to a supervisor. US travellers who were obviously dealt with far quicker, had 6 immigration officers. Only when all US travellers were processed were the officers told to deal with us. We waited an hour and a half in line, then had to get bags, then go through security when my passport was checked again, then go out of terminal, up an escalator and back through security again where passport and hand luggage checked through. On the return journey we waited over an hour for immigration then gaped at the queue for getting through customs. It wound twice around the baggage carousel concourse and took yet another hour. Why not keep all transit passengers airside and process them separately to non US passengers who are staying in US. Get more immigration officers and when there is a problem pass that person over to a supervisor so as not to hold up the queue. on the return journey one person remonstrated to an officer that they were going to miss their flight. she just shrugged and said hundreds were going to miss their flights that day and there was nothing she could do. They don't care, they are not interested and this airport and US systems are a disgrace.

LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  5 March 2011 by Paul Harvey   (UK)

Customer Rating :  1/5

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I was in transit on NZ2 from Auckland to Heathrow. Landing at LA for refueling required all transit passengers to have an ESTA and to pass through immigration even though we were not willingly in the US and were leaving in two hours time. What a chaotic and unnecessary procedure! Upon disembarking, “continuing the same flight” transit passengers were separated from other passengers and given an “Orange card”, some were herded directly into a large secure lounge with an adjacent smaller lounge with refreshments (coke, coffee, crisps), others at random were directed to the only staffed immigration desk (one of two) for processing in the usual way (fingerprints, photographs and strange questions). Then an announcement was made that all those who had not been processed had to go down to the main immigration processing centre – although we are not American Citizens, we were made American Citizens for the afternoon because their line was shorter and then we were processed and stamped. At the desk, we were asked “what was the purpose of our visit today” even though we had handed in an “orange I am in transit” card and a transit boarding card. Appropriately stamped and approved to be in transit, we were then sent to a secure lift (a member of staff who knew code numbers was required to operate it) and escorted back to the lounge where we started out from (and where our names were crossed off a list of transit passengers who had been approved to be in transit) and we mixed again with those who had or who had not yet been processed. Although painless, the process took about two hours and did not seem to serve any useful process.