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LAX Los Angeles International Airport Passenger Reviews and Customer opinions



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LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  8 May 2012 by Alan Peterson    (Canada)

Rating : 1/10

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Recommended

LAX has got to be one of the worst, if not the worst, airport in the US. Long lines, no signage for picking up one's luggage, no place to sit and wait for one's plane, people sitting and laying on the dirty floors at the terminal. High costs of food (even for a sandwich), long queues to get into one of the food establishments, rude employees and customs officers. Only go through the airport twice per year, that's enough for me. Got fingerprinted and retina scanned last time through. What a way to end a nice holiday! I will go out of my way not to have to go through there.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  2 May 2012 by Wayne Smith    (USA)

Rating : 1/10

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Recommended

LAX is a horrible airport. Avoid it if you can. It is poorly organized and very slow moving through US Customs. Overall the airport is dirty, crammed, and poorly ventilated.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  21 April 2012 by R Elliott    (Canada)

Rating : 1/10

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Recommended

Transferring at LAX is a nightmare of continual lines. Arriving at Terminal 2 from New Zealand, there was a long slow line to go through US Immigration, behind flights from China and Mexico. Then we had to search all over for our bags. Some had been taken off the belt in different places. Then followed a line to go through customs. Then a line to drop our bags at a transfer belt. After an elevator up to Departures we faced yet another line through security.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  12 April 2012 by C Bam    (USA)

Rating : 8/10

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Recommended

Please implement better Wi-Fi. The T-Mobile service is slow. LAX is one of the biggest airports in the world and is my home town yet I'm embarrassed by how far behind the airport is. This is such an easy fix.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  4 April 2012 by K Armstrong    (USA)

Rating : 1/10

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Recommended

The worst airport I have been through. The floors were filthy. The staff inconsistent and rude. The TSA agent had me fill out my customs card again because it was written in pencil, and then let the next 5 people through the gate who had done the same thing in pencil. After flying through some airports such as Incheon International, places like LAX are in desperate need of change. Even Siem Reap International in Cambodia, makes LAX look like a third world airport.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 March 2012 by T Card    (USA)

Rating : 1/10

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Recommended

I prefer not to fly out of LAX but had no choice. I knew I had to connect from the domestic to the international terminal via a shuttle. Signage was very misleading. Security lines were long, TSA workers in general rude and yelling orders. There are restaurants/fast food joints at the terminal but nothing exceptional. On another trip, I had to go through LAX once again much to my dismay. Immigration was a breeze as there were only two flights at that time. The fun began when I was looking for my connecting flight and I had to run through security once more. LAX airport personnel have attitude problems and are not very helpful.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  22 March 2012 by S Symon    (USA)

Rating : 2/10

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Recommended

The reviews below are spot on. LAX is an absolutely horrible airport (easily the worst in the US) and I would encourage everyone to avoid it if possible. Security staff as mentioned below, are rude and inefficient. There were 9 employees working one X-ray machine and did nothing to help passengers get through as quickly as possible. The airport is slightly better airside, but there aren't many choices for eating in the United terminal and they seem to insist on assigning gates so that two planes are boarding right next to one another.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  7 March 2012 by Sur Vivor    (Canada)

Rating : 2/10

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Recommended

I arrived from Vancouver with one hour to make my connection. After recovering from the shock that I was going to have to go outside, catch a bus, and then re-clear security, I started running. I didn't get far though. No signs, no one around to help. Another 15 mins standing in line for the shuttle. At the next terminal, I spent another panicked 5 minutes looking for an elevator, only to discover they are outside! I asked the agent if I had any chance of clearing in time for my flight. She looked totally disinterested, and yawned "Probably not." Security offered zero assistance with my baby. At a full run, I just made my connection. Of course, my checked bags did not.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  23 January 2012 by Jan O'Halloran    (UK)

Rating : 2/10

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Recommended

This airport is the worst airport I have ever used. I visit my daughter in LA at 3 times a year and there is no way to avoid it. Signposting is incorrect and confusing. The security staff treat travellers very rudely and one young lady told my 70 year old husband to push his own luggage through the to the checker as she wasn't going to do it. Perhaps their wages are low but I am sure some people with manners could be employed. On one occasion I was told to carry my bag up the stairs to Security and not go on the escalator (I am 65). The Gates are chaotic - not enough room for passengers to sit and wait at their own Gate and a lot of confusion when two flights leave at similar times. The restrooms leave a lot to be desired. Even the poorest of countries employ considerate staff.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  20 January 2012 by T Atmore    (UK)

Rating : 1/10

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Recommended

Took a domestic flight and found LAX is suited for last minute travellers only. There are no facilities to sit quietly and wait for your flight. We had lounge access and thank goodness for that, as it was absolute bedlam in departures. Signage is really poor. Security staff are rude to everyone so don't take it personally. Announcements are impossible to understand. There is much confusion as passengers are not adequately informed of gate changes, etc. Will avoid LAX at all costs.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  20 January 2012 by J Riddle    (UK)

Rating : 2/10

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Recommended

Travelled out on 28 Jan 2012. Have never come across such rude and incompetent security staff in years. Non-intuitive security measures, with passengers having to do all the work while staff glared as we took, or had to find, plastic trays from other X-ray machine areas, and were sent like little children on errands to get them. Poor signage, poor instructions from inarticulate staff. Queues, lack of signs inside and out with the endless, anonymous trail of gate areas. The self-service check-in failed, and dozens of passengers had different staff waving arms and sending us all on as though we'd ruined their day.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  6 January 2012 by S Moore    (USA)

Rating : 2/10

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Recommended

As others have written, LAX is for a major American gateway, an embarrassment. I typically use the international terminal, where facilities have been in a perpetual state of repair, reconstruction and salvage for over 10 years. Before you get to the gates, however, try to get something to eat at one of the concessionaires in the Bradley terminal. The food service counters are themselves dirty to filthy. Then there is the single 'high end' sit-down restaurant which offers badly prepared visual food. My recommendation is: BYO Food, because the LA Airport is not able to offer what every other airport on the continent offers: clean places to eat, a range of newspaper/bookstores to find something to read, and places to sit while you wait for your plane. Why can't you have sufficient seating for people? Your airport is the worst that I habitually use.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  13 December 2011 by Peter Hutchinson    (Australia)

Rating : 5/10

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Recommended

Arrived on QF flight into TBIT and had to transfer to T4 for AA flight to Toronto. Cleared immigration very quickly - less time queuing than walking from plane. Customs queues another matter as a couple of planes from South America had just landed. Despite this and clearing security in T4 I was in the T4 AA lounge within 1 hr of touching down. As I'd cleared US Customs and Immigration in Toronto the return "transit" was a breeze - QF flight to BNE left from Gate 41 in T4 and we arrived at Gate 46. Definite improvement since my last visit to LAX in 2008. In fact LAX was better than T3 at Toronto.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  14 November 2011 by Bob Motto    (UK)

Rating : 10/10

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Recommended

Arrived from LHR on direct United Airlines flight which goes into Terminal 7. This means you clear immigration and customs in the same terminal. Cleared both immigration and customers within 25 minutes of landing, immigration was fast and the officer was courteous. I would recommend using United as this avoids the international terminal and being able to clear everything within 25 mins of arriving is excellent.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  26 October 2011 by Brian Rudd    (Singapore)

Rating : 3/10

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Recommended

I arrived from Salt Lake City and had to make my way to Tom Bradley International. It would seem that whoever is responsible for this airport has decided to cut costs by not providing suitable signage. All the shops and restaurants are on the checking side of the airport so once you clear TSA that's all the entertainment you have, the small kiosk shops are not worth a mention. I arrived early expecting to be able to pass time at the airport but instead ended up bored.



LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  11 October 2011 by S Fryer   (New Zealand)

Customer Rating :  2/5

2 Star Rating   

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At TBIA, after I'd picked been vetted by the surly immigration official (do they need to pass a non-smile test?), I passed by customs and was then called back. A little red light on a device on the man's hip was flashing red. He took me aside and round the back, after a wait, he conferred with another official who came and stood beside me with his flashing red light - they conferred again, then he said " you can go ma'am". When I asked what the problem was, he said "There's no problem". If, after a 12 hour flight, they want to scare the pants off me and hold me up - at least they could have the courtesy of explaining why!


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  3 October 2011 by G Lightley   (UK)

Customer Rating :  1/5

1 Star Rating   

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Arrived on a Virgin Atlantic flight just after an Air New Zealand flight had landed. Long queues and total disorganisation. Waited over an hour in line only to be treated badly by immigration officer. I come to the States at least twice a year and I have never experienced such rudeness and hostility. A real shame when most US immigration officers seem to be friendlier than ever.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  3 October 2011 by M Oda   (Japan)

Customer Rating :  3/5

3 Star Rating   

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My recent experience with LAX was transfer between a United flight from NRT and another United flight to Denver. The incoming flight was full. However, I was able to go through immigration (Economy Class-Non US passport) 15 mins after we had disembarked. It looks like there was no other international flight arriving at the same time, so I expected to clear customs quickly. However, we had to wait 45 mins to receive baggage. The flight arrived at Terminal 7 but the exit of the customs is located in Terminal 6, and there was no display indicating the departure gate for the connecting flights nor a sign leading to the security check for those flights. The waiting time for security was acceptable considering that this is a big airport.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  9 September 2011 by W Osborne   (USA)

Customer Rating :  3/5

3 Star Rating   

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TPE to LAX and I have to say the experience was merely average. When we got off it was a long trek to the immigrations hall and when we got there were greeted by long lines and most of the immigration booths closed. We waited a long time to get through although it's acceptable as 3 long haul flights were arriving at virtually the same time. When we finally got to the end of the line we were greeted by a cheerful immigration officer. Baggage claim was also a time consuming ordeal but when we did get our bags we zipped right out and left the carpark in about 10 mins.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  19 August 2011 by P Alderson   (UK)

Customer Rating :  2/5

2 Star Rating   

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Including my flight there were 6 arriving in 45 mins. Result - chaos in the immigration hall. At least 10 booths were not open. Some people did not like the look of the line so were allowed to start another one. Those who were supposed to organise the line were useless. After 55 mins in the line my passport was finally checked by an abrupt official. I then had to go and find my luggage that had been offloaded from the carousel which by then was being used for another flight. I found my bag after a few minutes amongst dozens of others. I then had to join another line for customs who insisted on checking everyone's passport again. Only 15 mins waiting this time.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  12 August 2011 by Richard Turnley   (Australia)

Customer Rating :  1/5

1 Star Rating   

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I was in Tom Bradley having landed at 9.30 pm. Less than half the immigration desks were open with queues for more than 50 yards, immigration took more than 90 mins and a further 35 mins for customs. Tom Bradley is a needs a big make over.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  10 August 2011 by S Vlatow   (USA)

Customer Rating :  1/5

1 Star Rating   

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I give Tom Bradley Airport the lowest rating of any airport. Coming through Immigration, you are greeted by the rudest people and it continues during the process of clearing customs and collecting your bags. Clearing a commercial import, as I was, can become a nightmare, now 6 days later my commercial import is still not cleared through US customs.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  3 August 2011 by Ky Vo   (USA)

Customer Rating :  1/5

1 Star Rating   

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Arrived from TPE. Landed 4:30pm, dis-embarked at Tom Bradley, did not leave terminal until 6:30pm. The immigration lines were all open, however each of them had about 100-150 in each. Luggage was backed up with 3-4 planes worth of bags in each carousel. You could hardly move to get your luggage let alone figuring out where the customs line started/ended. Baggage attendants were throwing bags all over the place. I saw a lost child trying find his parents get shouted at by a TSA agent because the kid inadvertently passed a sectioned off area looking for his dad. Tom Bradley: its facilities, and workers are an embarrassment. I've been at many other international and domestic airports worldwide and have always been treated with courtesy and respect.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  31 July 2011 by Kevin Tunnicliffe   (UK)

Customer Rating :  4/5

4 Star Rating   

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LAX is one of the airports I dread using and avoid if at all possible. I was amazed on this visit however. After disembarking and the long trek to the immigration hall I was amazed to see it almost empty. we were treated with courtesy by the immigration official, another first, and were through and out of the airport waiting for the courtesy bus to car hire in under 25 minutes. Our friend who was travelling in economy took just over two hours to clear immigration however because two other flights had arrived and the usual chaos had ensued. she said that when she got to the front of the queue she was through in mins.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  29 July 2011 by D Chan   (Canada)

Customer Rating :  1/5

1 Star Rating   

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I connected here for my next flight back to Vancouver. Customs took over 2 hrs so missed my flight, it was unorganized with people everywhere. What's even worse is that it's the last flight so I ended up waiting over night at LAX. It's not like YVR where it's comfortable and warm, LAX is no place to stay overnight.


LOS ANGELES LAX INTERNATIONAL AIRPORT customer review :  29 July 2011 by R Kartha   (Canada)

Customer Rating :  1/5

1 Star Rating   

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Arrival from Canada was not too bad, as I cleared immigration in Canada so arrived Terminal 2. The wait was very long for luggage and the belt was changed suddenly without notice. Car Rental shuttle was frustrating as took 20 min for it to show up and leaving airport area was slow due to traffic. Departed from TBIT which was ok, although almost no facilities once security was cleared. When returning mid afternoon to TBIT it took 3 hrs to clear immigration. The hall was packed with 4 lines all the way to the stairway, so slow luggage was placed on the floor waiting for passengers. On relative basis customs was fairly swift. Luckily I did not have a connecting flight, but for anyone with a connecting flight, they were out of luck.




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