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Kuwait International Airport Passenger Reviews and Kuwait Airport Traveller Reports
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KUWAIT AIRPORT customer review : 28 December 2012 by Karl Stumke (Kuwait) |
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Rating : 2/10 |  |
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Recommended |  |
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Truly a dreadful experience both departing and arriving. Run down, crowded and chaotic is possibly the only
explanation I can give. I have seen better airports in Africa. The duty free is a rip off and I have never bought
anything at the airport.
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KUWAIT AIRPORT customer review : 14 July 2012 by Indranil Chakrabarty (Australia) |
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Rating : 2/10 | |
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Recommended | |
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If you are flying out of Kuwait, keep an eye on the clock. Don't waste time on food and shopping. Nothing
much in that area anyway. Info screens dangerously misleading. Dirty washrooms, rude ground staff. Choose
Kuwait as a transit port only.
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Kuwait Airport customer review : 18 September 2011 by R Aby (Kuwait)
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Customer Rating : 3/5 |
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I do not like the airport, but it was a very fast in check-in. I know that the new airport will be good, the best thing
was that it was clean however there were not a lot of facilities.
Kuwait Airport customer review : 18 August 2011 by Indranil Chakrabarty (Australia)
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Customer Rating : 3/5 |
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Completely altered my view following departure experience. Agree with Mrs Argyle and Kamal. If you are flying out
arrive 3 hrs before departure. Check-in and head straight for immigration. Queues are long at peak hours. Flight
info displays dangerously misleading. Everyone gives a different set of information. Don't assume people know
what they are talking about. Don't bother with shopping and meals. After immigration head to the gate, emplane
and get out. Staff can be rude. Travel on one of the few quality carriers serving the city. Obtain all info and keep
your fingers crossed.
Kuwait Airport customer review : 16 January 2011 by M Elizabeth (UK)
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Customer Rating : 2/5 |
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Did not enjoy my 5 hour transit in Kuwait at all. Very basic, there was nothing that I could
do while waiting for my next flight and the toilet wasn't very clean either. The staff were
quite friendly.
Kuwait Airport customer review : 23 November 2010 by I Chakrabarty (Australia)
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Customer Rating : 4/5 |
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Flew into KWI from Delhi via Dubai on Emirates. Pleasantly surprised with the arrival area
being reasonably organised. Immigration Queewas long but the staff were efficient. Not as
modern as Dubai but staFF at Saad terminal were definitely a lot more friendly and courteous.
Small but neat and well run Airport. Nothing flash, but it works well.
Kuwait Airport customer review : 26 May 2010 by A AlAnsari (Kuwait)
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Customer Rating : 5/5 |
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Flew out of the Sheikh Saad terminal on Wataniya Airways - a huge difference from Kuwait
Airport terminal 1. as you arrive there are valet parking services, Wataniya rep welcomes you
and helps through check in which is quite quick. Terminal is clean, a lot of natural light,
and the staff attitude is excellent, immigration quick and easy. Duty free area and
entertainment satisfactory.
Kuwait Airport customer review : 20 April 2010 by B Perkins (Kuwait)
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Customer Rating : 1/5 |
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I had to laugh at the review that said the airport is much more efficient than before. I can't
even imagine any airport being less efficient. Since I live/work in Kuwait most of the year, I
have to use the airport often. It is the bane of my existence here. I actually wouldn't mind
living here too much if it wasn't for KWI. I've been flying for over 30 years and have seen
dozens of airports, but KWI is absolutely the worst I have ever seen.
Kuwait Airport customer review : 20 April 2010 by David Graubard (USA)
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Customer Rating : 4/5 |
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Was prepared for a bad airport experience but was surprised to not walk into a smoky terminal.
Not a lot of options for food or shopping but decent. Airport not very crowded on a weekday
morning - check in easy and immigration quick. Duty free shops had nice deals and boarding at
the gate was fine. Definitely not a middle east transfer hub compared to DXB or DOH, but not bad.
Kuwait Airport review by R Sprow
2 December 2008 Customer Rating : 
Changing planes on a connection from DXB to JFK, this seemed very much a third world airport or like
a regional Chinese airport. Signage was ok, but transit passenger walking distances were long, and a
the gate security there was no organization at all except to find a long line and hope it was the
right one. There was no separate accomodation for Business or First Class at boarding, and not even
an announcement - everyone just headed for the door when it seemed ready to load. The facility
seemed old, dusty, and tired (like Kuwait in general) and ground staff was not at all helpful. The
process seemed to be run by three unhappy guys in baggage handler uniforms and at the last moment an
overdressed female gate agent appeared but said nothing. This is not at all in the same class as
nearby Doha and Dubai, if you have a choice of a connection point.
Kuwait Airport review by W Argyle
13 June 2008 Customer Rating : 
The international side is a disorganized dump - especially if you happen to fly in on United
Airlines. I arrived on Tuesday, and due to an incredibly inept ground staff, I was unable to leave
Kuwait until Saturday. Do not under any circumstances allow yourself to be taken to the "airport
hotel." It is a smelly, disgusting place. There's no hot water or toiletries. The airlines refused
to release my luggage because it would have been a hassle for them to retrieve. Advice - Buy a visa
and demand the airline put you up in a real hotel. If your flight cancels, don't leave the airport
until you have replacement tickets in hand. If they refuse, get angry and cause a scene. It's
crazy, but it's the only thing that works. Also, don't wait in lines. Ground staff is happy to
point at any line that is far away in order to escape helping you. Also, don't assume that anyone
knows what they are talking about - they likely don't. Nothing is settled until you have a paper
ticket in hand. It took me twelve hours to book a flight out, and even that flight required that I
be stranded for three days. This is truly a third world airport. As such, be sure to pack
toiletries and a few changes of clothing. Better yet, seek connections through Europe; this place
is a joke.
Kuwait Airport review by M Kamal
2 January 2008 Customer Rating :
Kuwait international airport is a dreary place to spend more than an hour in with poor lighting,
rude ground staff and filthy facilities. Overall, the airside portion of this terminal was a drab
and in poor condition with missing panels, wear, tear. Coming off of a 12 hour flight from IAD and
waiting for a late departure to DXB, the airside portion of the terminal was rather uncomfortable to
wait in. The only dining options consisted of a McDonalds, a Pizza Hut Express and a chocolate and
coffee shop. Airside, those are your only choices. Seating isn't very plentiful and fill up fast
(especially when flights to India begin to board). Boarding in KWI is also disorganized as there is
no fixed procedure involving cabin boarding, rather it's an every man for himself type of procedure
where a boarding call is announced and passengers dash towards the jetway entrance creating
confusion and chaos. Above all, first class passengers get shafted by not getting priority boarding.
The ground staff at KWI seriously need to learn about providing friendly, organized and efficient
customer service. On one occasion, returning home through KWI, I was practically yelled at by a
ground staff member for not following a certain procedure correctly, it was a simple mistake that I
easily corrected within minutes. From an airport that promotes itself as a premier Middle Eastern
airport, this type of behavior was unacceptable and classless.
Kuwait Airport review by Tim Longdon
29 January 2007 Customer Rating : n/a
For Business and First class passengers, there is now a dedicated
departure immigration counter, which is very useful with the usual
queues. Unfortunately, the same doesn't exist on arrival, although if
you get the visa on arrival you bypass the normal queues anyway.
The premium lounges are spacious, clean, reasonable (well, cheap) food
and the Costa Coffee is great. Shopping isn't good at the moment (it
never was) but looks like some serious renovations are going on so we'll
wait and see. Largest selections on sale are perfumes, which seem quite
well priced.
Kuwait Airport review by C Henderson
12 April 2006
Kuwait airport is fairly nice, but make sure you get directions on where
to go since it's not very clear what to do when you get there. After
clearing customs downstairs, it can be quite daunting taking the long
walk out to the exit, as there are crowds of people on either side of
the barriers watching you. And it is not clear where to go at the end
of the walkway. Taking a flight out can also be somewhat confusing as
the airlines are grouped in zones, but not well marked, and it's also
not always clear which counters you should go to within the zones.
Make sure to ask for passes to one of the business/first class lounges.
They are very nice. Lots of shopping available, but very expensive.
Porters are readily available and very insistent on handling your
luggage, then demand a large tip (ask how much first). Aggressively
wave them off if you don't need them. They also only take your luggage
to the zone, then some other porter will want to help after the x-ray
machine for another tip. Watch out for taxis going out of the airport,
as they will try to overcharge you, so know how much is the typical fare
and negotiate up front.
Kuwait Airport review by Susan Corner
12
April 2005
If you are in need of baby changing facilities at Kuwait International Airport be warned, there aren't any!
On a recent journey alone with my 11-month son I noticed to my (supposed) relief that
there was a Nursery Room. Signs indicated that I had to go downstairs; about 40 stairs with a pram
in tow, (no other access)! Got to the bottom to discover that the Nursery Room was closed and
had been for 2 years! Had to use the adjacent old and tired (although clean) ladies toilets and
lie my son on the narrow basin surround which resulted in him wiggling backwards into the basin.
Kuwait is a country full of young children and I cannot understand why no-one has woken up to
the fact that baby facilities are required. Primarily because, prior to motherhood, I did not enjoy
the sights or smells of a mother changing her child in the ladies.
Yes, Kuwait International Airport has/continues to undergo huge improvements but it's the little
things that are constantly overlooked that drive me crazy.
Additionally, Kuwait International Airport is a smokers paradise. There are smoker's rooms but hey,
why use those when you can smoke wherever you like. No-one is going to stop you!
Kuwait Airport review by Jonathan Heynes
14
June 2004
I have to say that Kuwait International has gone through major upgrading over the past 18 months
which has left it much better, spacious and efficient than before. Before, the terminal used to be
drab. Lacked character and enthusiasm. It was just a concrete building with bridges. Nothing more or
less. With the recent expansion that took place, the whole building is alive now and makes flying into and
out of that airport a MUCH better experience than before. The airport mall is superb to walk around.
The plethora of shops/cafes/restaurants/banks makes it totally self-sufficient. The addition of a
new airline lounge by the new ground handling agent has made a significant plus factor to this
airport. Before only Kuwait Airways was allowed to own and operate lounges there, and those lounges
were small, old and required upgrading. With this new competing lounge, it has simply made it much
better for us all to see KU run and start fixing up their own lounges. Kudos to KWI and their recent improvements and their recent decision to allow competing ground
handling agents to operate. Simply made service there grow a few notches up.
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