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Kuwait International Airport
4.5 out of 10  4.5 out of 10
18 reviews

 



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KUWAIT AIRPORT customer review :  1 December 2014 by G Andrew    (UK)

Rating : 0/10

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Recommended

We have used this airport for 20 years and I could not understand why it has now got so bad. The airport road is chaotic, the queues at zone 1 are incredible, and the Kuwaiti officials are more interested in their smartphones than passengers. The immigrant staff work hard but have no leadership, resulting in chaos. The only good point about this airport is the Flydubai terminal. Ensure you leave plenty of time when using this airport as you will need it.



KUWAIT AIRPORT customer review :  7 July 2014 by C Barr    (UK)

Rating : 2/10

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Recommended

Flew into KWI on 25/6/14, departed 26/6/14. It amazes me that such a rich country has Third World infrastructure. This airport is small, run-down and chaotic. There is no order to the queues for immigration and the baggage takes at least an hour to arrive. The security is shambolic. My hand luggage was x-rayed at least three times yet each time the operative monitoring the screen was not even looking at it. There is no point in doing something poorly three times - do it once, properly!



KUWAIT AIRPORT customer review :  28 December 2012 by Karl Stumke    (Kuwait)

Rating : 2/10

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Recommended

Truly a dreadful experience both departing and arriving. Run down, crowded and chaotic is possibly the only explanation I can give. I have seen better airports in Africa. The duty free is a rip off and I have never bought anything at the airport.



KUWAIT AIRPORT customer review :  14 July 2012 by Indranil Chakrabarty    (Australia)

Rating : 2/10

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Recommended

If you are flying out of Kuwait, keep an eye on the clock. Don't waste time on food and shopping. Nothing much in that area anyway. Info screens dangerously misleading. Dirty washrooms, rude ground staff. Choose Kuwait as a transit port only.



Kuwait Airport customer review :  18 September 2011 by R Aby   (Kuwait)

Customer Rating :  3/5

3 Star Rating   

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I do not like the airport, but it was a very fast in check-in. I know that the new airport will be good, the best thing was that it was clean however there were not a lot of facilities.


Kuwait Airport customer review :  18 August 2011 by Indranil Chakrabarty   (Australia)

Customer Rating :  3/5

3 Star Rating   

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Completely altered my view following departure experience. Agree with Mrs Argyle and Kamal. If you are flying out arrive 3 hrs before departure. Check-in and head straight for immigration. Queues are long at peak hours. Flight info displays dangerously misleading. Everyone gives a different set of information. Don't assume people know what they are talking about. Don't bother with shopping and meals. After immigration head to the gate, emplane and get out. Staff can be rude. Travel on one of the few quality carriers serving the city. Obtain all info and keep your fingers crossed.


Kuwait Airport customer review :  16 January 2011 by M Elizabeth   (UK)

Customer Rating :  2/5

2 Star Rating   

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Did not enjoy my 5 hour transit in Kuwait at all. Very basic, there was nothing that I could do while waiting for my next flight and the toilet wasn't very clean either. The staff were quite friendly.


Kuwait Airport customer review :  23 November 2010 by I Chakrabarty   (Australia)

Customer Rating :  4/5

4 Star Rating   

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Flew into KWI from Delhi via Dubai on Emirates. Pleasantly surprised with the arrival area being reasonably organised. Immigration Queewas long but the staff were efficient. Not as modern as Dubai but staFF at Saad terminal were definitely a lot more friendly and courteous. Small but neat and well run Airport. Nothing flash, but it works well.


Kuwait Airport customer review :  26 May 2010 by A AlAnsari   (Kuwait)

Customer Rating :  5/5

5 Star Rating   

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Flew out of the Sheikh Saad terminal on Wataniya Airways - a huge difference from Kuwait Airport terminal 1. as you arrive there are valet parking services, Wataniya rep welcomes you and helps through check in which is quite quick. Terminal is clean, a lot of natural light, and the staff attitude is excellent, immigration quick and easy. Duty free area and entertainment satisfactory.


Kuwait Airport customer review :  20 April 2010 by B Perkins   (Kuwait)

Customer Rating :  1/5

1 Star Rating   

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I had to laugh at the review that said the airport is much more efficient than before. I can't even imagine any airport being less efficient. Since I live/work in Kuwait most of the year, I have to use the airport often. It is the bane of my existence here. I actually wouldn't mind living here too much if it wasn't for KWI. I've been flying for over 30 years and have seen dozens of airports, but KWI is absolutely the worst I have ever seen.


Kuwait Airport customer review :  20 April 2010 by David Graubard   (USA)

Customer Rating :  4/5

4 Star Rating   

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Was prepared for a bad airport experience but was surprised to not walk into a smoky terminal. Not a lot of options for food or shopping but decent. Airport not very crowded on a weekday morning - check in easy and immigration quick. Duty free shops had nice deals and boarding at the gate was fine. Definitely not a middle east transfer hub compared to DXB or DOH, but not bad.


Kuwait Airport review by R Sprow

2 December 2008   Customer Rating : 2 Star Rating

Changing planes on a connection from DXB to JFK, this seemed very much a third world airport or like a regional Chinese airport. Signage was ok, but transit passenger walking distances were long, and a the gate security there was no organization at all except to find a long line and hope it was the right one. There was no separate accomodation for Business or First Class at boarding, and not even an announcement - everyone just headed for the door when it seemed ready to load. The facility seemed old, dusty, and tired (like Kuwait in general) and ground staff was not at all helpful. The process seemed to be run by three unhappy guys in baggage handler uniforms and at the last moment an overdressed female gate agent appeared but said nothing. This is not at all in the same class as nearby Doha and Dubai, if you have a choice of a connection point.

Kuwait Airport review by W Argyle

13 June 2008   Customer Rating : 1 Star Rating

The international side is a disorganized dump - especially if you happen to fly in on United Airlines. I arrived on Tuesday, and due to an incredibly inept ground staff, I was unable to leave Kuwait until Saturday. Do not under any circumstances allow yourself to be taken to the "airport hotel." It is a smelly, disgusting place. There's no hot water or toiletries. The airlines refused to release my luggage because it would have been a hassle for them to retrieve. Advice - Buy a visa and demand the airline put you up in a real hotel. If your flight cancels, don't leave the airport until you have replacement tickets in hand. If they refuse, get angry and cause a scene. It's crazy, but it's the only thing that works. Also, don't wait in lines. Ground staff is happy to point at any line that is far away in order to escape helping you. Also, don't assume that anyone knows what they are talking about - they likely don't. Nothing is settled until you have a paper ticket in hand. It took me twelve hours to book a flight out, and even that flight required that I be stranded for three days. This is truly a third world airport. As such, be sure to pack toiletries and a few changes of clothing. Better yet, seek connections through Europe; this place is a joke.

Kuwait Airport review by M Kamal

2 January 2008   Customer Rating : 2 Star Rating

Kuwait international airport is a dreary place to spend more than an hour in with poor lighting, rude ground staff and filthy facilities. Overall, the airside portion of this terminal was a drab and in poor condition with missing panels, wear, tear. Coming off of a 12 hour flight from IAD and waiting for a late departure to DXB, the airside portion of the terminal was rather uncomfortable to wait in. The only dining options consisted of a McDonalds, a Pizza Hut Express and a chocolate and coffee shop. Airside, those are your only choices. Seating isn't very plentiful and fill up fast (especially when flights to India begin to board). Boarding in KWI is also disorganized as there is no fixed procedure involving cabin boarding, rather it's an every man for himself type of procedure where a boarding call is announced and passengers dash towards the jetway entrance creating confusion and chaos. Above all, first class passengers get shafted by not getting priority boarding. The ground staff at KWI seriously need to learn about providing friendly, organized and efficient customer service. On one occasion, returning home through KWI, I was practically yelled at by a ground staff member for not following a certain procedure correctly, it was a simple mistake that I easily corrected within minutes. From an airport that promotes itself as a premier Middle Eastern airport, this type of behavior was unacceptable and classless.

Kuwait Airport review by Tim Longdon

29 January 2007   Customer Rating : n/a

For Business and First class passengers, there is now a dedicated departure immigration counter, which is very useful with the usual queues. Unfortunately, the same doesn't exist on arrival, although if you get the visa on arrival you bypass the normal queues anyway. The premium lounges are spacious, clean, reasonable (well, cheap) food and the Costa Coffee is great. Shopping isn't good at the moment (it never was) but looks like some serious renovations are going on so we'll wait and see. Largest selections on sale are perfumes, which seem quite well priced.


Kuwait Airport review by C Henderson

12 April 2006

Kuwait airport is fairly nice, but make sure you get directions on where to go since it's not very clear what to do when you get there. After clearing customs downstairs, it can be quite daunting taking the long walk out to the exit, as there are crowds of people on either side of the barriers watching you. And it is not clear where to go at the end of the walkway. Taking a flight out can also be somewhat confusing as the airlines are grouped in zones, but not well marked, and it's also not always clear which counters you should go to within the zones. Make sure to ask for passes to one of the business/first class lounges. They are very nice. Lots of shopping available, but very expensive. Porters are readily available and very insistent on handling your luggage, then demand a large tip (ask how much first). Aggressively wave them off if you don't need them. They also only take your luggage to the zone, then some other porter will want to help after the x-ray machine for another tip. Watch out for taxis going out of the airport, as they will try to overcharge you, so know how much is the typical fare and negotiate up front.

Kuwait Airport review by  Susan Corner

12 April 2005

If you are in need of baby changing facilities at Kuwait International Airport be warned, there aren't any! On a recent journey alone with my 11-month son I noticed to my (supposed) relief that there was a Nursery Room. Signs indicated that I had to go downstairs; about 40 stairs with a pram in tow, (no other access)! Got to the bottom to discover that the Nursery Room was closed and had been for 2 years! Had to use the adjacent old and tired (although clean) ladies toilets and lie my son on the narrow basin surround which resulted in him wiggling backwards into the basin. Kuwait is a country full of young children and I cannot understand why no-one has woken up to the fact that baby facilities are required. Primarily because, prior to motherhood, I did not enjoy the sights or smells of a mother changing her child in the ladies. Yes, Kuwait International Airport has/continues to undergo huge improvements but it's the little things that are constantly overlooked that drive me crazy. Additionally, Kuwait International Airport is a smokers paradise. There are smoker's rooms but hey, why use those when you can smoke wherever you like. No-one is going to stop you!

Kuwait Airport review by  Jonathan Heynes

14 June 2004

I have to say that Kuwait International has gone through major upgrading over the past 18 months which has left it much better, spacious and efficient than before. Before, the terminal used to be drab. Lacked character and enthusiasm. It was just a concrete building with bridges. Nothing more or less. With the recent expansion that took place, the whole building is alive now and makes flying into and out of that airport a MUCH better experience than before. The airport mall is superb to walk around. The plethora of shops/cafes/restaurants/banks makes it totally self-sufficient. The addition of a new airline lounge by the new ground handling agent has made a significant plus factor to this airport. Before only Kuwait Airways was allowed to own and operate lounges there, and those lounges were small, old and required upgrading. With this new competing lounge, it has simply made it much better for us all to see KU run and start fixing up their own lounges. Kudos to KWI and their recent improvements and their recent decision to allow competing ground handling agents to operate. Simply made service there grow a few notches up.



 


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